Name: Freedom Debt Relief
Rating: 4.8

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Sherry Guzzo Easton, PA

Thank you for my first settlement Sincerely Sherry Guzzo

8 months ago

Reply from Freedom Debt Relief

Hi Sherry, congratulations on your first settlement! We are excited to get the ball rolling, and cannot wait to continue to obtain the best savings across all of your accounts!

Mar. 18th, 2024

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Verified Customer

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Harvey L Davis Joshua, TX

My debt was $15000. After all the fees, I will still be paying $15000 or more!!

2 years ago

Reply from Freedom Debt Relief

Harvey Keep in mind that our settlement fees are bigger savings than having to pay your creditors the full 100% of the debt owed + interest % + any additional fees they charge. Yes, your creditor may have presented a lower settlement amount, but that is just to pull you back in so they could hit you with having to pay the full balance. Our settlements are secure and offer you a reduction in your debt that will lead you to become financially free. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

May. 2nd, 2022

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Charlotte Van Til Highland, MI

Debts not being paid off. Payments much to slow.

2 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not content with our services, Charlotte. The reason we do small payments towards the accounts once we place them into a settlement is so that we have enough money left over from your monthly deposit to start the next negotiation. As you know, client's are the ones funding their account so that it could build, meaning that we can only work with the funds we have and we try to distribute them in the best way in order to work effectively and efficiently. We encourage you to speak with our Client Services team to learn what options are available that would allow you to accelerate your Graduation Path. Client Services is available 7 days a week to support your financial needs. Your feedback is valued. Thank you for trusting Freedom Debt Relief to serve your financial needs.

Dec. 14th, 2021

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Lena Fulton Port Charlotte, FL

Poor customer service, no return emails most the time.

3 years ago

Reply from Freedom Debt Relief

Lena, thank you for bringing this to our attention. We would like an opportunity to speak with you about the mentioned concerns. One of our experienced representatives will be reaching out.

Jul. 20th, 2021

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Marilyn Jernoske Wilmington, DE

Settlement fees are outrageous . All fees are rediculous.

3 years ago

Reply from Freedom Debt Relief

Marilyn, thank you for bringing this to our attention. We would like an opportunity to speak with you about the mentioned concerns. One of our experienced representatives will be reaching out.

Jul. 20th, 2021

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Matt Rivera Central Islip, NY

Not truthful and lack of communication with in the office

3 years ago

Reply from Freedom Debt Relief

Matt, we're sorry to hear about your experience in our program. We strive for Customer Service excellence and we never want our clients to be unhappy. A member of our team will be reaching out to you shortly to discuss your concerns. Thank you for being a valued client of Freedom Debt Relief!

Jan. 22nd, 2021

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Verified Customer

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Rita Hamilton

I would appreciate more updates on our account

3 years ago

Reply from Freedom Debt Relief

Rita, thank you for bringing this to our attention. We would like to get more detail. Please allow us the opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Dec. 23rd, 2020

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Astrid Ruiz

I don't like that I can't not remove a account at any time

3 years ago

Reply from Freedom Debt Relief

Astrid, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you later today. We truly appreciate your review.

Dec. 17th, 2020

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Gwendolyn Campbell

It’s taking too long to pay off my debt.

4 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 27th, 2020

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Verified Customer

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Anonymous

If you miss a payment because you have been laid off or something else, they can throw away the agreement and you have to start all over even if you have paid most of what was agreed upon beforehand. I have lost several thousand dollars because I got laid off during the pandemic and I missed a payment by like 2 days. It is now going to take two years longer than originally stated to get out of the program, it is not a good feeling. When I called originally they were incredible kind and knowledgeable and I made the best decision I could at the time but I no wish had done a little more research.

4 years ago

Reply from Freedom Debt Relief

Hello, thank you for bringing this to our attention. We understand that things will change and we want to address those changes the best we can. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 23rd, 2020

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Lillian ricks

Poor information on what going on with debt

4 years ago

Reply from Freedom Debt Relief

We are very sorry to hear about your experience, Lillian. It's our priority to make sure you are aware of any updates to your program every step of the way. We would like a chance to discuss this matter with you and address any other concerns you may have during this time. A member of our team will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.

Jul. 7th, 2020

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Tammy

A lot of agents give different info it's not consistent

4 years ago

Reply from Freedom Debt Relief

Hi Tammy! Thank you for bringing this to our attention. We are constantly working on ways to improve our communication with our clients, and we will consider this feedback. Please also know that there is constant change occurring on your account due to negotiations with your creditors. If you would like to discuss this further, please reach out to us at 1(800)-655-6303. Thank you for choosing Freedom Debt Relief!

Apr. 21st, 2020

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Patrricia Steere

I am very dissapointed in the amount of fees you charge!!

4 years ago

Reply from Freedom Debt Relief

Patrricia, we are sorry to hear that you are not satisfied with our service. We understand that the fees can seem a bit much, but if you compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please call Client Services at (800) 655-6303 if you have any further concerns.

Apr. 18th, 2020

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Butch Hall

I feel I was lied to about contacting creditors

4 years ago

Reply from Freedom Debt Relief

Butch, we are sorry to hear that you feel our communication was not valid. We work everyday to better our clients experiences, and please know that your concerns are considered. If you ever have questions about your accounts please call Client Services at (800) 655-6303.

Mar. 18th, 2020

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terri pinget

they are not helping me on a particular negotiation

4 years ago

Reply from Freedom Debt Relief

We're sorry to hear about your frustrations regarding one of your accounts, Ms. Pinget. Our negotiators take every opportunity to settle the balances enrolled in our program, no matter the situation. We would like an opportunity to speak with you further regarding the mentioned concerns. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief to reach your financial goals.

Mar. 11th, 2020

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Judy Collins

It's taking longer to see anything longer than I thought

4 years ago

Reply from Freedom Debt Relief

Judy, we are so sorry that you feel this way. We understand that waiting for a settlement can be frustrating, but understand that we have our client's best interest in mind. Our negotiators are professionals at what they do and will provide you with the best settlement/ savings possible. If you are concerned about your account please call Client Services at (800) 655-6303, and an agent will be more then happy to assist you! Thank you for choosing Freedom Debt Relief.

Feb. 14th, 2020

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Chris Romeo

Easy to talk to and legal team is fantastic.

4 years ago

Reply from Freedom Debt Relief

Hello, Chris, thank you for your feedback. It is our pleasure to provide you with constant support throughout your debt relief program. Our team of professionals looks forward to further assisting with all of your needs. Please reach out to our client services department or visit your client dashboard at if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!

Jan. 8th, 2020

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Melody

Moving too slow and negotiations with major creditors is not good! I'm still receiving calls

5 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not satisfied with the results the program has provided. A member of our team will be reaching out to you shortly to address your concerns. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Charles Loomis

I don't get enough informathion about what is going on.

5 years ago

Reply from Freedom Debt Relief

Charles, we value your feedback. Our team apologizes if you feel you do not get enough information. We do encourage you to keep track of your progress on your Client Dashboard at or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Michele dalton

They lied about accounts being covered! Absolutely terrible! They almost ruined my life!

5 years ago

Reply from Freedom Debt Relief

Thank you for sharing your thoughts, Michele. We regret to hear that you are unhappy with the program. All accounts that are enrolled are outlined in your contract for negotiations. A member of our team will be reaching out to discuss your concerns further. Thank you.

Jul. 10th, 2019

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Anonymous

I feel no communication ,it's just not what i thought it would be

5 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. We are sorry to hear you are not happy with the level of communication. Our team is always here to discuss your concerns or provide updates whenever you would like. Client Services can be reached at 1-800-655-6303. You can also check on your program progress 24/7 online on the Client Dashboard located at . A member of our team will be reaching out shortly. Thank you.

Jul. 10th, 2019

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Luis Hernandez oms

Why was i told i would be done in 2020 now2022

5 years ago

Reply from Freedom Debt Relief

Thank you for your review, Luis. On average our program takes 24-48 months to complete depending on settlements with your creditors. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 10th, 2019

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Robert

It does work but they bet you up with fees

5 years ago

Reply from Freedom Debt Relief

We appreciate the feedback, Robert. Thank you for sharing you're able to recognize the benefits of our services. Our settlement fees are calculated based on the law in the state you live in and the amount of your debt. Our fees are also regulated by the FTC (Federal Trade Commission). We are more than happy to further discuss any concerns you may have about our program. Client Services is available 7 days a week and can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to achieve your financial goals.

Jul. 3rd, 2019

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Anonymous

started good but did not end well, they don't do well with time sensitive cases

5 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you've had a negative experience and we'd like an opportunity to review your account with you and hopefully resolve any concerns you may have. Could you please provide us with the contact information associated with your program in a private message and we will have a member of our team reach out to you? Thank you.

Jun. 13th, 2019

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Anonymous

Little diappointed to find out how much you take first

5 years ago

Reply from Freedom Debt Relief

Thank you for providing your feedback. We are sorry to hear that you were disappointed with our fee schedule. We would love the opportunity to speak with you about your account, please message us your contact information so we can discuss your concern. Thank you for choosing Freedom Debt Relief!

Jun. 12th, 2019

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J. Lea Callaway

Not at all positive, why am I still receiving phone calls from credit card companies...

5 years ago

Reply from Freedom Debt Relief

We're very sorry to hear of your frustrations, Ms. Callaway. Rest assure that once we begin to negotiate and settle the enrolled balances, the creditor calls will eventually cease. Until then, we've provided some helpful tips and tools on your Client Dashboard at that speak on how to handle the creditor calls you're receiving. We would also like an opportunity to directly address the concerns you're having at this time. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

May. 29th, 2019

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Anonymous

Not happy yet, still waiting for negotiations

5 years ago

Reply from Freedom Debt Relief

We are sorry to hear of your disappointment in the amount of time it takes to negotiate and settle an account balance. Please understand that it takes time for funds to accumulate in the dedicated account from the scheduled monthly deposits. Once a sufficient amount of funding is available, our negotiation process can then begin.

We understand that our newer clients tend to have concerns in the earlier stages of our program. That is why we are available 7 days a week to address these concerns and provide plans of action. If you have any questions regarding your graduation path or your account in general, please reach out to our client services team at (800)655-6303 or via email at . You can also view your graduation path when logged onto your client dashboard at .

Please let us know how we can continue to support you on this journey. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Apr. 8th, 2019

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C D Simion Sr

Wasn't what I was told about the EXPENSIVE FEES BEING CHARGED.

5 years ago

Reply from Freedom Debt Relief

Hello CD Simion,

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 25th, 2019

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Anonymous Tipton, OK

good but a slower process than I was informed

5 years ago

Reply from Freedom Debt Relief

We appreciate your honest feedback and apologize if the details of our program were not clearly conveyed to you. Each client's experience is different. However, we estimate that a client should she his/her first settlement within the first 4 to 6 months of being enrolled in our program. However, if you have questions about your graduation path, client services is available 7 days a week to assist. We can be reached by calling (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 19th, 2019

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Linda Townzen

The creditors are really hounding me after 7 months.

5 years ago

Reply from Freedom Debt Relief

We're sorry to hear you are still receiving creditor calls this far into our program, Ms. Townzen. We imagine this to be extremely frustrating for you. Please know these calls will not continue your entire duration with us. As we settle your accounts, you should receive fewer and fewer creditor calls until they eventually cease all together.

Keep in mind, Ms. Townzen, speaking with the creditors is not a requirement of our program. Being that a balance is owed to them, they do have the right to attempt collection efforts. However, we anticipate the creditor calls will eventually stop.

We are here to support you on this journey! Please feel free to contact client services regarding any concerns you're having. You can also view the helpful videos located on your client dashboard at . These videos specifically speak to how to handle the creditor calls you're receiving.

Please let us know if you have any other questions or concerns we can assist with at this time. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 14th, 2019

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rick

the feds are high and the process very slow and also they gave me bad advice on one of my accounts

5 years ago

Reply from Freedom Debt Relief

We're so sorry to hear that you've had a negative experience, Rick. Could you please send us your contact information in a private message so we can have a member of our team reach out to you? We hope to work together to resolve your concerns.

Jan. 17th, 2019

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Jerry Fallat

average because of a lack of communication

5 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Jerry. We're sorry to hear that you feel like there is not enough communication in regards to your progress but did you know that we have a client dashboard that's available to you 24/7? It's a great tool that you can use to track your progress. We also have a top tier client services team that's always ready to answer any questions you have regarding your account, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 9th, 2019

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37042

Not too good when I needed them the most they let me down and forced me into bankruptcy

5 years ago

Reply from Freedom Debt Relief

We're very sorry to hear that you are disappointed with our company. We always have the best interest for our clients and at the end of the day, we want our clients to become debt free! We never want our clients to feel like they are alone. Please allow us to review your account with you and resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 31st, 2018

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Marianne Borders

In the beginning it was great, then it kept changing.

5 years ago

Reply from Freedom Debt Relief

Thank you for your review, Marianne! The program is an estimation of 24-48 months depending on total the debt enrolled. Also when it may feel like accounts are taking too long to reach a settlement, it's due to our negotiations wanting to make sure they get the best settlement for the clients. They don't want to just go off the first settlement the creditor provides because it can still be too high and we want to make sure client is saving fair enough amount on those accounts. We always want to me sure the client sees the difference of how much they saved verses client paying off on their own. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

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maryann

they aren't always able to resolve things

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear things have not always been resolved to your satisfactory, Maryann. Please know that we at Freedom Debt Relief are constantly seeking ways to improve our processes and procedures. Thank you for your feedback and know that we are always working on getting better for our clients!

Oct. 24th, 2018

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Jessica Rogers

Don't hear from them as often as I would like to.

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are dissatisfied with the level of communication, Jessica. A team member will be reaching out to you shortly to address your concern. Thank you for your honest feedback.

Oct. 4th, 2018

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Anonymous

Not too good lately slow process on getting closure on my accounts

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you're disappointed with the program. We strive to make sure we're providing each client with an update. We would be more than happy to review your account with you and resolve your concerns. Please reach out to our client services department at (800) 655-6303 for further assistance.

Oct. 1st, 2018

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Mine Exeland, WI

Wish it would go faster think fees are a little high

6 years ago

Reply from Freedom Debt Relief

Mine, thank you for your honest feedback! It may feel like you're not getting anywhere but the process is worth the wait! Remember you're now taking a step closer on becoming debt free! We can also go over the settlement fees with you and break down the great savings. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Sep. 18th, 2018

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Misled

Some information is misleading but they were professional

6 years ago

Reply from Freedom Debt Relief

Thank you for providing this feedback to us! We understand the concerns you are having and we would like to review your account and these concerns with you! Please reach out to our client services department at (800) 655-6303 or so that we may further assist you with your account. Thank you for choosing Freedom Debt Relief!

May. 1st, 2018

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Mark Nyquist Columbus, OH

So far they have kept up on informing me with helpful information

8 months ago

Reply from Freedom Debt Relief

Hi Mark, thank you for taking the time to share your thoughts about our service efforts! We like to ensure that our members are receiving all of the information necessary to be successful in their program!

Feb. 28th, 2024

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Kimberly Porfido

Guidance & reassurance on how we are progressing

9 months ago

Reply from Freedom Debt Relief

Hi Kimberly, we are so happy to hear that we were able to provide the support and guidance that you were seeking and want to thank you for trusting us. We wish you nothing but continued success in your future!

Feb. 24th, 2024

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D Barnes

The team was very informative and great listeners

9 months ago

Reply from Freedom Debt Relief

Hi, thank you for sharing your experience with us! It's great to hear that our agents have been knowledgeable, patient, and helpful in addressing your questions and concerns.

Feb. 23rd, 2024

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Danielle Williams Hopkinsville, KY

Customer Service is great to work with!!

9 months ago

Reply from Freedom Debt Relief

That is wonderful to hear, Daniellle! We can't wait to share this with our team!

Feb. 22nd, 2024

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Cathy

They are very supportive and helpful. Thanks

9 months ago

Reply from Freedom Debt Relief

We love hearing this, Cathy! Thank you!

Feb. 22nd, 2024

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R. Sanchez Houston, TX

I liked that they were straight and up front.

9 months ago

Reply from Freedom Debt Relief

Hi, this is exactly what we strive for! Thank you so much for trusting us and taking the time to share your experience. We pride ourselves on being transparent and supporting our clients every step of the way. Thank you again, we wish you nothing but success in your future.

Feb. 22nd, 2024

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Jay Coulter Richboro, PA

Outstanding Customer Service and Support. Thank you

9 months ago

Reply from Freedom Debt Relief

Hi Jay, we appreciate you for trusting us! Thank you for this review and we are thankful that you chose us to help support your financial goals.

Feb. 22nd, 2024

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CARLOS CORBETT

Customer service is top notch. Very informative

9 months ago

Reply from Freedom Debt Relief

Hi Carlos, it is great to hear that you are happy with our service efforts!

Feb. 22nd, 2024

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Robin Yukas Tampa, FL

The help and understanding I get and the emails.

9 months ago

Reply from Freedom Debt Relief

Hi Robin, it is great to hear that we have been able to meet your needs! Please let us know how we can continue to support you in your journey to financial freedom!

Feb. 22nd, 2024

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Heike Austin, TX

So far it has been good. Settled one of my debts

9 months ago

Reply from Freedom Debt Relief

Hi Heike, it is great to hear that you are happy with your progress so far. Rest assured that we will continue to work hard on your behalf to settle your accounts and obtain the best savings possible, across all of your accounts!

Feb. 22nd, 2024

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Gilda Burgos Altamonte Springs, FL

Very professional and knowledgeable. Awesome service

9 months ago

Reply from Freedom Debt Relief

Hi Gilda, it is great to hear that you are satisfied with our service efforts!

Feb. 13th, 2024