Name: Freedom Debt Relief
Rating: 4.8

check_circle

Verified Customer

star star star star_border star_border

Matt Rivera Central Islip, NY

Not truthful and lack of communication with in the office

3 years ago

Reply from Freedom Debt Relief

Matt, we're sorry to hear about your experience in our program. We strive for Customer Service excellence and we never want our clients to be unhappy. A member of our team will be reaching out to you shortly to discuss your concerns. Thank you for being a valued client of Freedom Debt Relief!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Rita Hamilton

I would appreciate more updates on our account

3 years ago

Reply from Freedom Debt Relief

Rita, thank you for bringing this to our attention. We would like to get more detail. Please allow us the opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Dec. 23rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Astrid Ruiz

I don't like that I can't not remove a account at any time

3 years ago

Reply from Freedom Debt Relief

Astrid, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you later today. We truly appreciate your review.

Dec. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Gwendolyn Campbell

It’s taking too long to pay off my debt.

4 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Anonymous

If you miss a payment because you have been laid off or something else, they can throw away the agreement and you have to start all over even if you have paid most of what was agreed upon beforehand. I have lost several thousand dollars because I got laid off during the pandemic and I missed a payment by like 2 days. It is now going to take two years longer than originally stated to get out of the program, it is not a good feeling. When I called originally they were incredible kind and knowledgeable and I made the best decision I could at the time but I no wish had done a little more research.

4 years ago

Reply from Freedom Debt Relief

Hello, thank you for bringing this to our attention. We understand that things will change and we want to address those changes the best we can. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 23rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Lillian ricks

Poor information on what going on with debt

4 years ago

Reply from Freedom Debt Relief

We are very sorry to hear about your experience, Lillian. It's our priority to make sure you are aware of any updates to your program every step of the way. We would like a chance to discuss this matter with you and address any other concerns you may have during this time. A member of our team will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.

Jul. 7th, 2020

check_circle

Verified Customer

star star star star_border star_border

Tammy

A lot of agents give different info it's not consistent

4 years ago

Reply from Freedom Debt Relief

Hi Tammy! Thank you for bringing this to our attention. We are constantly working on ways to improve our communication with our clients, and we will consider this feedback. Please also know that there is constant change occurring on your account due to negotiations with your creditors. If you would like to discuss this further, please reach out to us at 1(800)-655-6303. Thank you for choosing Freedom Debt Relief!

Apr. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

Patrricia Steere

I am very dissapointed in the amount of fees you charge!!

4 years ago

Reply from Freedom Debt Relief

Patrricia, we are sorry to hear that you are not satisfied with our service. We understand that the fees can seem a bit much, but if you compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please call Client Services at (800) 655-6303 if you have any further concerns.

Apr. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Butch Hall

I feel I was lied to about contacting creditors

4 years ago

Reply from Freedom Debt Relief

Butch, we are sorry to hear that you feel our communication was not valid. We work everyday to better our clients experiences, and please know that your concerns are considered. If you ever have questions about your accounts please call Client Services at (800) 655-6303.

Mar. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

terri pinget

they are not helping me on a particular negotiation

4 years ago

Reply from Freedom Debt Relief

We're sorry to hear about your frustrations regarding one of your accounts, Ms. Pinget. Our negotiators take every opportunity to settle the balances enrolled in our program, no matter the situation. We would like an opportunity to speak with you further regarding the mentioned concerns. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief to reach your financial goals.

Mar. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Judy Collins

It's taking longer to see anything longer than I thought

4 years ago

Reply from Freedom Debt Relief

Judy, we are so sorry that you feel this way. We understand that waiting for a settlement can be frustrating, but understand that we have our client's best interest in mind. Our negotiators are professionals at what they do and will provide you with the best settlement/ savings possible. If you are concerned about your account please call Client Services at (800) 655-6303, and an agent will be more then happy to assist you! Thank you for choosing Freedom Debt Relief.

Feb. 14th, 2020

check_circle

Verified Customer

star star star star_border star_border

Chris Romeo

Easy to talk to and legal team is fantastic.

4 years ago

Reply from Freedom Debt Relief

Hello, Chris, thank you for your feedback. It is our pleasure to provide you with constant support throughout your debt relief program. Our team of professionals looks forward to further assisting with all of your needs. Please reach out to our client services department or visit your client dashboard at if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!

Jan. 8th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Melody

Moving too slow and negotiations with major creditors is not good! I'm still receiving calls

5 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not satisfied with the results the program has provided. A member of our team will be reaching out to you shortly to address your concerns. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

check_circle

Verified Customer

star star star star_border star_border

Charles Loomis

I don't get enough informathion about what is going on.

5 years ago

Reply from Freedom Debt Relief

Charles, we value your feedback. Our team apologizes if you feel you do not get enough information. We do encourage you to keep track of your progress on your Client Dashboard at or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Michele dalton

They lied about accounts being covered! Absolutely terrible! They almost ruined my life!

5 years ago

Reply from Freedom Debt Relief

Thank you for sharing your thoughts, Michele. We regret to hear that you are unhappy with the program. All accounts that are enrolled are outlined in your contract for negotiations. A member of our team will be reaching out to discuss your concerns further. Thank you.

Jul. 10th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

I feel no communication ,it's just not what i thought it would be

5 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. We are sorry to hear you are not happy with the level of communication. Our team is always here to discuss your concerns or provide updates whenever you would like. Client Services can be reached at 1-800-655-6303. You can also check on your program progress 24/7 online on the Client Dashboard located at . A member of our team will be reaching out shortly. Thank you.

Jul. 10th, 2019

check_circle

Verified Customer

star star star star_border star_border

Luis Hernandez oms

Why was i told i would be done in 2020 now2022

5 years ago

Reply from Freedom Debt Relief

Thank you for your review, Luis. On average our program takes 24-48 months to complete depending on settlements with your creditors. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 10th, 2019

check_circle

Verified Customer

star star star star_border star_border

Robert

It does work but they bet you up with fees

5 years ago

Reply from Freedom Debt Relief

We appreciate the feedback, Robert. Thank you for sharing you're able to recognize the benefits of our services. Our settlement fees are calculated based on the law in the state you live in and the amount of your debt. Our fees are also regulated by the FTC (Federal Trade Commission). We are more than happy to further discuss any concerns you may have about our program. Client Services is available 7 days a week and can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to achieve your financial goals.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

started good but did not end well, they don't do well with time sensitive cases

5 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you've had a negative experience and we'd like an opportunity to review your account with you and hopefully resolve any concerns you may have. Could you please provide us with the contact information associated with your program in a private message and we will have a member of our team reach out to you? Thank you.

Jun. 13th, 2019

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Little diappointed to find out how much you take first

5 years ago

Reply from Freedom Debt Relief

Thank you for providing your feedback. We are sorry to hear that you were disappointed with our fee schedule. We would love the opportunity to speak with you about your account, please message us your contact information so we can discuss your concern. Thank you for choosing Freedom Debt Relief!

Jun. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

J. Lea Callaway

Not at all positive, why am I still receiving phone calls from credit card companies...

5 years ago

Reply from Freedom Debt Relief

We're very sorry to hear of your frustrations, Ms. Callaway. Rest assure that once we begin to negotiate and settle the enrolled balances, the creditor calls will eventually cease. Until then, we've provided some helpful tips and tools on your Client Dashboard at that speak on how to handle the creditor calls you're receiving. We would also like an opportunity to directly address the concerns you're having at this time. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

May. 29th, 2019

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Not happy yet, still waiting for negotiations

5 years ago

Reply from Freedom Debt Relief

We are sorry to hear of your disappointment in the amount of time it takes to negotiate and settle an account balance. Please understand that it takes time for funds to accumulate in the dedicated account from the scheduled monthly deposits. Once a sufficient amount of funding is available, our negotiation process can then begin.

We understand that our newer clients tend to have concerns in the earlier stages of our program. That is why we are available 7 days a week to address these concerns and provide plans of action. If you have any questions regarding your graduation path or your account in general, please reach out to our client services team at (800)655-6303 or via email at . You can also view your graduation path when logged onto your client dashboard at .

Please let us know how we can continue to support you on this journey. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Apr. 8th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

C D Simion Sr

Wasn't what I was told about the EXPENSIVE FEES BEING CHARGED.

5 years ago

Reply from Freedom Debt Relief

Hello CD Simion,

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 25th, 2019

check_circle

Verified Customer

star star star star_border star_border

Anonymous Tipton, OK

good but a slower process than I was informed

5 years ago

Reply from Freedom Debt Relief

We appreciate your honest feedback and apologize if the details of our program were not clearly conveyed to you. Each client's experience is different. However, we estimate that a client should she his/her first settlement within the first 4 to 6 months of being enrolled in our program. However, if you have questions about your graduation path, client services is available 7 days a week to assist. We can be reached by calling (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 19th, 2019

check_circle

Verified Customer

star star star star_border star_border

Linda Townzen

The creditors are really hounding me after 7 months.

5 years ago

Reply from Freedom Debt Relief

We're sorry to hear you are still receiving creditor calls this far into our program, Ms. Townzen. We imagine this to be extremely frustrating for you. Please know these calls will not continue your entire duration with us. As we settle your accounts, you should receive fewer and fewer creditor calls until they eventually cease all together.

Keep in mind, Ms. Townzen, speaking with the creditors is not a requirement of our program. Being that a balance is owed to them, they do have the right to attempt collection efforts. However, we anticipate the creditor calls will eventually stop.

We are here to support you on this journey! Please feel free to contact client services regarding any concerns you're having. You can also view the helpful videos located on your client dashboard at . These videos specifically speak to how to handle the creditor calls you're receiving.

Please let us know if you have any other questions or concerns we can assist with at this time. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 14th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

rick

the feds are high and the process very slow and also they gave me bad advice on one of my accounts

5 years ago

Reply from Freedom Debt Relief

We're so sorry to hear that you've had a negative experience, Rick. Could you please send us your contact information in a private message so we can have a member of our team reach out to you? We hope to work together to resolve your concerns.

Jan. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Jerry Fallat

average because of a lack of communication

5 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Jerry. We're sorry to hear that you feel like there is not enough communication in regards to your progress but did you know that we have a client dashboard that's available to you 24/7? It's a great tool that you can use to track your progress. We also have a top tier client services team that's always ready to answer any questions you have regarding your account, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 9th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

37042

Not too good when I needed them the most they let me down and forced me into bankruptcy

5 years ago

Reply from Freedom Debt Relief

We're very sorry to hear that you are disappointed with our company. We always have the best interest for our clients and at the end of the day, we want our clients to become debt free! We never want our clients to feel like they are alone. Please allow us to review your account with you and resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 31st, 2018

check_circle

Verified Customer

star star star star_border star_border

Marianne Borders

In the beginning it was great, then it kept changing.

5 years ago

Reply from Freedom Debt Relief

Thank you for your review, Marianne! The program is an estimation of 24-48 months depending on total the debt enrolled. Also when it may feel like accounts are taking too long to reach a settlement, it's due to our negotiations wanting to make sure they get the best settlement for the clients. They don't want to just go off the first settlement the creditor provides because it can still be too high and we want to make sure client is saving fair enough amount on those accounts. We always want to me sure the client sees the difference of how much they saved verses client paying off on their own. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

check_circle

Verified Customer

star star star star_border star_border

maryann

they aren't always able to resolve things

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear things have not always been resolved to your satisfactory, Maryann. Please know that we at Freedom Debt Relief are constantly seeking ways to improve our processes and procedures. Thank you for your feedback and know that we are always working on getting better for our clients!

Oct. 24th, 2018

check_circle

Verified Customer

star star star star_border star_border

Jessica Rogers

Don't hear from them as often as I would like to.

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are dissatisfied with the level of communication, Jessica. A team member will be reaching out to you shortly to address your concern. Thank you for your honest feedback.

Oct. 4th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

Not too good lately slow process on getting closure on my accounts

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you're disappointed with the program. We strive to make sure we're providing each client with an update. We would be more than happy to review your account with you and resolve your concerns. Please reach out to our client services department at (800) 655-6303 for further assistance.

Oct. 1st, 2018

check_circle

Verified Customer

star star star star_border star_border

Mine Exeland, WI

Wish it would go faster think fees are a little high

6 years ago

Reply from Freedom Debt Relief

Mine, thank you for your honest feedback! It may feel like you're not getting anywhere but the process is worth the wait! Remember you're now taking a step closer on becoming debt free! We can also go over the settlement fees with you and break down the great savings. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star_border star_border

Misled

Some information is misleading but they were professional

6 years ago

Reply from Freedom Debt Relief

Thank you for providing this feedback to us! We understand the concerns you are having and we would like to review your account and these concerns with you! Please reach out to our client services department at (800) 655-6303 or so that we may further assist you with your account. Thank you for choosing Freedom Debt Relief!

May. 1st, 2018

star star star star star

Stephanie Bertagnolli Abilene, TX

Helping me resolve my debt. Always available.

8 months ago

Reply from Freedom Debt Relief

Hi Stephanie, thank you so much for sharing your experience with our team! We are so thankful that you chose us.

Feb. 9th, 2024

star star star star star

Robert Sutton Pinellas Park, FL

Very professional and efficient. would recommend to anyone.

9 months ago

Reply from Freedom Debt Relief

Hi Robert, thank you for sharing your experience with us. We are honored to hear you would recommend us to your friends and family!

Feb. 8th, 2024

star star star star star

Samuel Armendariz Fort Worth, TX

They’ve helped reduce my problems fast!!

9 months ago

Reply from Freedom Debt Relief

Hi Samuel, we are happy to hear that we have been able to relieve some of the stress you were feeling. Keep up the great work!

Feb. 8th, 2024

star star star star star

tonya graham Pittsburgh, PA

The Rep was very good she took everything I need it.

9 months ago

Reply from Freedom Debt Relief

Hi Tonya, it is great to hear that you had a good experience with our team. Keep up the great work !

Feb. 1st, 2024

star star star star star

Anthony Sponseller Indianapolis, IN

So far so good I am paying a lot less using this company

9 months ago

Reply from Freedom Debt Relief

Hi Anthony, we are happy to hear that you are happy with your savings!

Feb. 1st, 2024

star star star star star

Martin Hoover Indianapolis, IN

Very professional and great attentiveness

9 months ago

Reply from Freedom Debt Relief

Hi Martin, thank you for sharing your review! We are so happy to hear that you are pleased with our services and wish you nothing but continued success.

Feb. 1st, 2024

star star star star star

Shakara Pryce

Very helpful. Explained clearly what was being done.

9 months ago

Reply from Freedom Debt Relief

Hi Shakara, thank you for taking the time to share your thoughts about our service efforts! We like to ensure that our members are receiving all of the information necessary to be successful in their program!

Jan. 29th, 2024

star star star star star

Richard Brousseau Severn, MD

Working fast and got right on the job I can’t believe it

9 months ago

Reply from Freedom Debt Relief

Hi Richard, it is great to hear that we have been able to meet your needs! Please let us know how we can continue to support you in your journey to financial freedom!

Jan. 29th, 2024

star star star star star

Steven Shapiro Scranton, PA

I have no issue with them at all I’m fairly impressed

9 months ago

Reply from Freedom Debt Relief

Hi Steven, thank you for allowing us the opportunity to partner with you!

Jan. 29th, 2024

star star star star star

Claudia J Coronado Little Rock, AR

Love the communication and help thank you.

9 months ago

Reply from Freedom Debt Relief

Thank you Claudia, we look keeping in touch!

Jan. 29th, 2024

star star star star star

CHRISTY Lindley South Bend, IN

Everything was great. Always answered me.

9 months ago

Reply from Freedom Debt Relief

Hi Christy, thank you for sharing your experience with us! It's great to hear that our agents have been knowledgeable, patient, and helpful in addressing your questions and concerns.

Jan. 27th, 2024

star star star star star

Guadalupe Mendoza El Paso, TX

Fast service and very reliable! Thank you!

9 months ago

Reply from Freedom Debt Relief

Hi Guadalupe, than you for sharing your experience with us. We are happy to be able to be your support system through this process.

Jan. 22nd, 2024

star star star star star

Sandra Lloyd Orlando, FL

I like their promptness and their quick actions. Very good!

9 months ago

Reply from Freedom Debt Relief

Sandra, thank you for sharing your smooth experience with us! Please let us know how we can continue to support you!

Jan. 23rd, 2024

star star star star star

Larry Landry Plaquemine, LA

satisfied for! jessie v awesome service

9 months ago

Reply from Freedom Debt Relief

Hi Larry, thank you for sharing your experience with Jessie! We are extremely happy to hear that your needs have been met and that you received an experience beyond expectations! Please let us know how we can continue to be the guide you need during this process!

Jan. 22nd, 2024

star star star star star

Terry Anderson

They have great services and will recommend them to anyone

9 months ago

Reply from Freedom Debt Relief

Hi Terry, thank you for giving our team the opportunity to earn your trust, review and recommendation. We are all here anytime you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for allowing Freedom Debt Relief to be your partner on your journey to a debt-free future.

Jan. 22nd, 2024

star star star star star

Luis R Passano Queens, NY

Very eficient, proffesional work, I love

9 months ago

Reply from Freedom Debt Relief

Hi Luis, thank you so much for sharing your experience with our team! We are so thankful that you chose us.

Jan. 22nd, 2024