Name: Freedom Debt Relief
Rating: 4.7

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Verified Customer

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Anonymous Piketon, OH

I'm not sure how I feel about them. I don't have a lot of feedback from them. They were a little misleading about the call support how much it was going to cost.

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear of your frustrations. Our goal is to make sure our clients have a thorough understanding of their program and the service we offer. That is why our client services team is here 7 days a week; to address the questions and concerns that come up for our clients. We can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to meet your financial goals.

Jan. 5th, 2019

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Verified Customer

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Andrew Apollo, PA

They're very helpful and cordial in the processing. They are on top of everything and update me with emails and texts.

6 years ago

Reply from Freedom Debt Relief

Hello Andrew,

Thank you for your positive review. We are glad to assist you in obtaining financial freedom and we are looking forward to seeing your accomplishments. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 2nd, 2019

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Paula Nashville, TN

I like that they made sure I understood everything. They contacted me for my permission about every change as well.

6 years ago

Reply from Freedom Debt Relief

Hello Paula,

Thank you for your positive feedback. We are glad to explain our program very thoroughly and we are happy to keep you updated with any new information on your account. Keep up the wonderful work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 2nd, 2019

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Raymond Janesville, WI

They talked to me about all the processes and what the payments would be. They're very thorough with everything.

6 years ago

Reply from Freedom Debt Relief

Hello Raymond,

We greatly appreciate your positive review. We are very pleased to explain Freedom Debt Relief thoroughly because we want you to feel comfortable with your debt resolution program. We are looking forward to seeing your success! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Verified Customer

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Judith DeFuniak Springs, FL

It feels like they're working in my behalf. They make things financially easier and I'm very comfortable with it.

6 years ago

Reply from Freedom Debt Relief

Hello Judith,

We thank you very much for your wonderful review. We are happy to ease your mind while assisting you in becoming debt free. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Patricia T

They tell me to go online to get into my account but I can't get into it, it's not very friendly. When I need lawyers it's hard to get them to call me back and be there.

6 years ago

Reply from Freedom Debt Relief

Patricia, we're very sorry to hear that you are having issues logging into your client dashboard. We have highly trained client advocates who are always eager to assist you and see what's going on with NLLG. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 31st, 2018

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William La Mesa, CA

So far, it's been working out well. They work with you on pricing and email and text you all the time.

6 years ago

Reply from Freedom Debt Relief

Hello William,

Thank you for your wonderful review. We are thrilled to hear about your positive experience with Freedom Debt Relief. We do our absolute best to give you a monthly deposit that fits within your budget and we are very pleased to hear our program has run smoothly so far. Keep up the fantastic work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Verified Customer

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Brian Sweeney

Everything was well explained. Very easy for customer service. And having a great team to help with your debt

6 years ago

Reply from Freedom Debt Relief

Thank you for your compliments, Brian! We're proud of the work that we do and we're proud to be on your side. Also, don't forget that we have a wonderful client services team ready to answer your questions, give them a call at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Verified Customer

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Peter McArdle

Freedom has been efficiant in every way I will recommend Freedom to anyone I know who have a debt burden like I have

6 years ago

Reply from Freedom Debt Relief

Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Aug. 17th, 2018

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Verified Customer

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Caroline Apodaca

It has been helpful having someone else handle the payoff with the companies you have had credit with.

6 years ago

Reply from Freedom Debt Relief

We're happy to help, Caroline! The Freedom Debt Relief team is here for you every step of the way on your path to debt-freedom. When you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Verified Customer

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Sheila R Smith

Your understanding of the situation I had made for myself. Your patience and kindness anytime I spoke to you.

6 years ago

Reply from Freedom Debt Relief

Sheila, we appreciate your impressive feedback! Our Client Services department is dedicated to providing world class customer service to all clients and always answering questions or resolving concerns in a timely manner. We are happy to help you with becoming debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Lisa

It was overall a good experience which helped me clear up my debt and was happy I didn't have to deal with the debt collectets

6 years ago

Reply from Freedom Debt Relief

We're thrilled to hear that you've had a great experience with us, Lisa! Your success is phenomenal, keep up the great work! Also, don't forget that we have a world-class client services team at (800) 655-6303 or log onto . Thank you for being a part of Freedom Debt Relief!

Jan. 3rd, 2019

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Katherine kent

They are easy to work with. Completely understandable their clients situations and they do all the negotiating

6 years ago

Reply from Freedom Debt Relief

We all understand that hardships happen and we're here to lend a helping hand, Katherine! Any time you have questions or need assistance with your account, please don't hesitate to contact client services at (800) 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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William Overturf

Well pleased with their staff ub dealing with my claims. Anytime I have a question or problem, they handle it expertly.

6 years ago

Reply from Freedom Debt Relief

We take pride in having a world-class client services team, William! They're always ready to lend a helping hand. Any time you have questions or concerns, please feel free to contact client services at (800) 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Edward Hamblin

Experience is ok. Only complaint is that when I'm informed of POA being sent I never received it. Yes I checked junk mail and spam also.

6 years ago

Reply from Freedom Debt Relief

Edward, we're sorry about this miscommunication. We typically let our clients know that when a client is being notified about receiving a POA is can be expected within 5-7 business days from when they were notified. If you have not received it within that time frame please contact our customer service department and we could look into it further. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Charles t purdy jr

They have done a great job for me, always great experience on phone and very helpful, would highly recommend

6 years ago

Reply from Freedom Debt Relief

Thank you, Charles, for your fantastic feedback! We appreciate your kind comments and for also recommending Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 3rd, 2019

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Rosemary Maldonado

We had good service and Freedom Debt Relief was able to assist us with some of our debt successfully

6 years ago

Reply from Freedom Debt Relief

We appreciate your positive review, Rosemary! We're proud of your success and we're happy to hear that you're pleased with our services! Any time you have questions or concerns, please don't hesitate to contact client services at (8000 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Jan. 2nd, 2019

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Derrick Reading, PA

I wanted a product to help me improve my debt situation. I would recommend them. They answer all my questions.

6 years ago

Reply from Freedom Debt Relief

We're so happy in knowing our program was the solution you were looking for, Derrick. Thank you for sharing how greatly we've been able to help you resolve your debt. We also appreciate you recommending our program to others. Remember you can view the details of your account by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial needs. Happy holidays to you!

Dec. 22nd, 2018

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Charmaine Kemah, TX

They don't follow through, after talking to eight people, I got someone to listen and they did follow through but it was very stressful. If I had to do it all over again I would not use them.

6 years ago

Reply from Freedom Debt Relief

We’re so sorry to hear you have had a negative experience, Charmaine. We work constantly to improve how we communicate with our clients and have made big improvements over the past year or so. Thank you for your feedback and know that we are working on it!

Dec. 21st, 2018

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Barbara Culpeper, VA

I always get good results when I talk to the customer service. I'm getting good results with the program.

6 years ago

Reply from Freedom Debt Relief

Great feedback, Barbara! We're glad to know you've received exceptional customer service on a consistent basis with us. We agree that you are doing a fantastic job in our program. Keep up the amazing work you've been doing. As you continue to work toward graduation, please know we are here to support the journey. Always feel free to contact us in client services at (800)655-6303 or via email at anytime you have questions or concerns. Thank you for being the best part of Freedom Debt Relief!

Dec. 19th, 2018

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Anonymous White Mills, PA

The customer representatives are very courteous. They answer your questions. It seemed pretty quick.

6 years ago

Reply from Freedom Debt Relief

We're glad to hear it! Our advocates in client services stride to provide each of our clients with a world-class customer service experience. Thank you for sharing you've experienced this for yourself. We ask that you continue to contact us in client services as other questions may come up for you. Thank you for choosing Freedom Debt Relief to meet your financial goals!

Dec. 19th, 2018

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Talesha

They are friendly, reliable group of people that will do whatever they can to help. Best choice I made.

6 years ago

Reply from Freedom Debt Relief

Thank you, Talesha, for your positive review. Our highly trained team of client advocates is glad to assist you in becoming debt free and we will continue to support you through your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

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Fran West

They are very professional & they don''t make you feel guilty for getting into debt & need help to get out.

6 years ago

Reply from Freedom Debt Relief

One of our main goals is to bring peace of mind to our clients. Thank you for sharing we were able to successfully do this for you as well. Many of us as consumers find ourselves in substantial amounts of debt for many life reasons. What is important is recognizing assistance is needed and making that first step! Congratulations on doing so and thank you for choosing Freedom Debt Relief!

Oct. 9th, 2018

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Michael B Smith

They''ve helped us negotiate settlements w/ our creditors allowing us to better manage our personal expenses .

6 years ago

Reply from Freedom Debt Relief

Thank you, Michael, for your positive review. Freedom Debt Relief is glad to negotiate and resolve all of your accounts because we want you to become debt free! We have your best interest in mind and we are looking forward to your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

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Patricia Marlow

Accounts are settled in a timely manner and I am thankful for what they have done for me. I'm glad I chose FDR

6 years ago

Reply from Freedom Debt Relief

We're proud of the progress you've made, Patricia! We're glad you chose us to be your partner on your debt-free journey. Don't forget, we have a wonderful client services team that's ready to answer any questions or concerns you have along the way, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

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Kevin Sutherland

They have been amazing and very helpful I couldn't be more happy with them. It's really helped me out of a hard spot!

6 years ago

Reply from Freedom Debt Relief

We're always happy to lend a helping hand, Kevin! We love to hear that you're satisfied with our program. Please don't hesitate to contact client services when you have questions or concerns, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

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Linda Jeanette Burnette

I have not been as deli gent with keeping up with my own progress. Talking to Tori was very informative.

6 years ago

Reply from Freedom Debt Relief

Linda, we're thankful for your great comments and enjoy helping you throughout this new journey. Keep on advancing in the program and you will be debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 27th, 2018

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Walter

They are very good at what they do! They work quickly, and always looking out for your best interest.

6 years ago

Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 14th, 2018

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Sonja Kirkpatrick

I have excellent experience with FDR & everyone is s helpful & nice when you call & answer any questions you have

6 years ago

Reply from Freedom Debt Relief

Thank you for sharing your positive experiences in our program, Sonja. We especially appreciate you sharing that everyone you've communicated with has been helpful and pleasant when working with you. So that we may continue to support you on your journey, we ask that you also continue to contact us in client services anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!

Dec. 20th, 2018

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Lucy Whiteman

FDR has helped us settle our debts quickly. Customer Service is very helpful, friendly and courteous.

6 years ago

Reply from Freedom Debt Relief

Congratulations on the tremendous amount of success you've had in our program. We're excited to see how well you are progressing along your graduation path. Thank you for complimenting the services provided by our advocates in client services. We stride to provide our clients with a world-class customer service experience each time they reach out to us. We ask that you continue to contact us in client services as other questions or concerns may come up for you. You can also view the details of your account by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief. Here's to your debt-free future!

Dec. 19th, 2018

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Sheryl Snow

They are very understandable, very thorough in a timely manner bills are paid off.I'm very happy with his company

6 years ago

Reply from Freedom Debt Relief

We all understand that hardships happen and we're here to help, Sheryl! We're proud of your progress thus far and we're looking forward to your next milestone. In the meantime, please feel free to contact client services when you have questions or concerns, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 20th, 2018

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Luis Suarez

FDR is sing a good job working with my creditors. Some of credit card debts have already been resolved.

6 years ago

Reply from Freedom Debt Relief

Congratulations on your settlements, Luis! We're happy to hear that you've been successful in our program and we're looking forward to your next milestone! In the meantime, please don't hesitate to contact client services at (800) 655-6303 or email . Thank you for being a part of Freedom Debt Relief!

Dec. 20th, 2018

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Mark Torres

Initially good, however as it progressed the customer service was less and less helpful and caring to my situation, which makes me wonder if I should have filed for bankruptcy instead or worked out arrangement on my own.

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear this, Mr. Torres. One of our main goals is to continuously improve on the level of service we provide to our clients. It's disappointing to learn that you feel our level of service is declining. We would like an opportunity to address any questions or concerns you are having at this time. A team member will be reaching out to you shortly. We appreciate your honest feedback.

Dec. 20th, 2018

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Diana Munoz

I think I have quiet a lot in the bank yet there are not any paid off for awhile, it seems to take a long time before a acct is actually paid, why so long when there is plenty of money in the account

6 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Diana. There are several different factors that go into settling an account. Funding is one of them, however, it also can come down to the willingness of the creditor to settle and also the time it takes for us to negotiate with them. We encourage you to reach out to our client services team for a thorough update of your account and they'd be happy to answer any questions or concerns, simply call (800) 655-6303 or email .

Dec. 21st, 2018

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Susie

It has been a wonderful experience From customer service To the easy convenient website it has been totally amazing

6 years ago

Reply from Freedom Debt Relief

Thank you, Susie, for your great review and 5-star rating! We are thrilled to have you as part of our Freedom family and look forward to your continued success within the program! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 21st, 2018

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Carolyn

They are very customer service oriented. They really take the time to explain how the program works .

6 years ago

Reply from Freedom Debt Relief

Customer service excellence is one of our top priorities, Carolyn! We are always available to you to resolve any questions or concerns you have along the way, give us a call at (800) 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Dec. 21st, 2018

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Shellie R Thomas

VERY trusted and caring company! Credit score should be going down and it''s goong up. So many acts paid off already

6 years ago

Reply from Freedom Debt Relief

Congratulations on your success, Shellie! We're thrilled to hear that your credit score is seeing a positive impact already! Don't forget that the Freedom Debt Relief team is here for you every step of the way and any time you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or log onto . Thank you for choosing Freedom Debt Relief!

Dec. 21st, 2018

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Claudia North Hollywood, CA

Excellent customer service, help me to solve all my financial problems and help me with affordable payments plan.

6 years ago

Reply from Freedom Debt Relief

We stride to provide each and every client with a superb customer service experience. It's truly rewarding to know you've experienced this type of service on a consistent basis. It's an even greater reward to know all of your concerns have been properly addressed. Keep in mind we're here to support you on this journey. We ask that you continue to contact us in client services anytime you have questions about your account. You can also view your account details by logging onto your client dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!

Dec. 20th, 2018

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Darlene A. Longoria Santa Ana, CA

I have had a great experience with Freedom Debt Relief everyone is very helpful and easy to talk to.

6 years ago

Reply from Freedom Debt Relief

We're glad to hear that, Darlene. Each of our advocates stride to provide the upmost level of customer service when communicating with clients. Knowing that you have experienced this as well is extremely rewarding. Thank you for taking out the time to share with us! We ask that you continue to contact us in client services as other questions or concerns come up for you. Thank you for being the best part of Freedom Debt Relief!

Dec. 20th, 2018

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Henry Blue Ridge, VA

They took a lot off pressure off of me with their debt relief services. They did a great job and always got back to me.

6 years ago

Reply from Freedom Debt Relief

One of our main goals is to provide our clients with peace of mind when enrolling into our program. We're so happy to successfully do this for you. Great job making progress along your graduation path. Please let us know how we're able to support this journey. Feel free to contact us in client services at (800)655-6303 or via email at anytime you have questions regarding your account. Thank you for being the best part of Freedom Debt Relief. Here's to your debt-free future!

Dec. 20th, 2018

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Brandon Morenci, MI

They answered all of my questions and were very helpful throughout the process. I made a great decision.

6 years ago

Reply from Freedom Debt Relief

We appreciate your great review, Brandon! We're always here to lend a helping hand! Please continue to reach out to client services at (800) 655-6303 or email . Thank you for being a part of Freedom Debt Relief!

Dec. 18th, 2018

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Robert Muskegon, MI

I think very highly of Freedom Debt Relief. They always kept me in the loop and always answered any question I had.

6 years ago

Reply from Freedom Debt Relief

We greatly appreciate your review, Robert! We're here for you every step of the way on your debt-free journey and any time you have questions or concerns, please feel free to reach out to client services at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 18th, 2018

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Not all fees are explained Carthage, MO

I found them through an ad I saw. The biggest complaint that I have is that they did not keep me updated with the progress with their attourneys.

6 years ago

Reply from Freedom Debt Relief

We appreciate your honest review and feedback! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 1st, 2018

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Gloria Los Angeles, CA

Whenever I had a concern, I could call them and they always were nice and helped resolve my concern.

6 years ago

Reply from Freedom Debt Relief

We're thrilled that our team has been here to help you every time you had concerns, Gloria! Our client services team is in-house seven days a week to answer any questions regarding your account, give them a call at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Dec. 19th, 2018

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Verified Customer

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Bonita Owings Mills, MD

They always answer my questions. They were very patient. So far, they've done everything they said they would do.

6 years ago

Reply from Freedom Debt Relief

Hello Bonita,
Thank you for taking time from your day to provide us an outstanding feedback! We strive to provide excellent service to all clients while settling all accounts in a timely manner. We look forward to continuing to assist you in getting debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 17th, 2018

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Verified Customer

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Deborah Louisville, KY

I'm not really happy with them. It seems like all they're doing is getting me into trouble with the IRS but as far as customer service goes, they're very responsive.

6 years ago

Reply from Freedom Debt Relief

Hello Deborah,

We wouldn't put you in a situation where you're facing issues with the IRS, that's not how our program works. In some cases clients may be required to pay taxes on their forgiven debt, but it is possible to avoid declaring the forgiven debt if a person meets the IRS's definition of liabilities exceeding assets at the time of settlement. In that case, using the IRS Form 982 will allow the person to NOT declare it as income. We always have the best interest for you and at the end of the day, our goal is to help you become debt free. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 17th, 2018

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Verified Customer

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Catie Hillsboro, OR

There is a person answering a phone, you never get a computer. They literally saved us two thirds of our debt.

6 years ago

Reply from Freedom Debt Relief

We take pride in having a world-class client services team that's always ready to answer any questions or concerns you have, Catie! Congratulations to you and your success and we're thankful you chose us to help you resolve your debt. In the future, please continue to direct any questions to client services, simply call (800) 655-6303 or email . Thank you for being a part of Freedom Debt Relief!

Dec. 13th, 2018

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Verified Customer

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Dustin Glenpool, OK

They seem to always be on top of their job and trying to get it done and settled for you. They always keep in touch with you.

6 years ago

Reply from Freedom Debt Relief

Hello, Dustin! Thank you for your wonderful feedback! Our team works hard to reduce our clients' debts and we're always here for you! If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!

Aug. 6th, 2020

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Verified Customer

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Dexter Ray Pembroke, VA

Everything that they said they would do, they've been up to that. They are just really really friendly with me.

6 years ago

Reply from Freedom Debt Relief

We appreciate the kind words, Dexter. It is our pleasure to be of service to you. You are doing a fantastic job progressing along your graduation path. Congratulations on all of the success you've had with us! You are well on your way to a debt-free future. While you work to get there, know that we are here to support you every step of the way. Please continue to contact us in client services at (800)655-6303 or via email at with any questions regarding your account. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!

Dec. 12th, 2018

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Verified Customer

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Hetty Lansdowne, PA

They are pretty professional and listen to your question. The contact is very good via text message. The service doesn't go as fast as I expected.

6 years ago

Reply from Freedom Debt Relief

We appreciate you complimenting our level of professionalism, Hetty. We're also glad to know that you appreciate our communication efforts. We apologize if the proper expectations were not presented to you regarding the amount of time it takes to resolve the enrolled debt. On average, our clients usually see their first settlement within 4 to 6 months of being enrolled in our program. If you have specific questions regarding your graduation path, feel free to contact us in client services at (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to meet your financial goals!

Dec. 12th, 2018