Name: Consolidated Credit
Rating: 4.9

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Brad Largo, FL

Always provides helpful info whenever I call in. Simple process and great follow up after every contact.

6 years ago

Reply from Consolidated Credit

Hi Brad, thanks for calling and we’re glad we could help. As you work your way through your debt management program, please let us know if there’s anything you need. Our client services team is here to answer any questions that you have and assist you in overcoming any challenges that may arise as you work to become debt free.

Dec. 19th, 2019

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Shelby A Salas Gardiner, ME

Miguel was super helpful in answering all of my questions and concerns and offered options that might better help me.

6 years ago

Reply from Consolidated Credit

Hi Shelby,
Thanks for letting us assist you. We’re glad we were able to help you get on the road to becoming debt free. If you have any questions about the program, please give us a call and we’ll be happy to help. We’re here to be your advocate!

Dec. 19th, 2019

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Deborah Joyce Grant Trenton, NJ

Any time i have had a question their customer service has been most helpful, and able to answer all my questions.

6 years ago

Reply from Consolidated Credit

Hi Deborah,
Thanks for letting us know how we did! We’re happy we were able to help you find a solution to get out of debt. If you have any questions about your debt management program or what you can expect now that you’re enrolled, please don’t hesitate to call us. We’re here to help!

Dec. 19th, 2019

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Corenne SpiveyCory Port Richey, FL

Great service got me out if a tight spot. Very easy to communicate with and very customer oriented.

6 years ago

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Debra Middletown, CT

My accounts are getting paid off and it’s an awesome feeling. I’d recommend Consolidated Credit!

6 years ago

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John Brown Fort Lauderdale, FL

I am overall happy with the plan. I wish there were more payment date options. I have to send money orders because the ACH has a fee with this plan.

6 years ago

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Heather Neptune Yakima, WA

Horrible impression. Not one person I spoke to spoke English I gave up! If you cannot have people that are from the united states as customer service representatives then I'm not using your services! I CANNOT understand them!

6 years ago

Reply from Consolidated Credit

Hi Heather,
We’re sorry you feel that way. Our counselors speak up to 8 different languages majority of whom are native Americans. In over 26 years ago, Consolidated Credit has helped more than 6.5 million Americans just like you get out of debt. We’d like to help you achieve your financial goals and can be reached at (888) 899-3492.

Jul. 30th, 2019

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fw Reno, NV

Consolidated Credit personnel always professional, answering questions and willing to go the extra mile

6 years ago

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Sam Kenosha, WI

Right off the bat I have two missed payments. I paid them on time (using auto-deduction) and here I am with late fees charged to my account. The person I talked to on the phone promised me I wouldn't have late fees because everything gets paid on time. That's some BS if I heard it. I contacted the company and hope I get a good answer back.

6 years ago

Reply from Consolidated Credit

Dear Sam, Customer service and client satisfaction are of utmost importance to us and so we deeply regret the rough start. Typically, during the sign up process we advise clients to keep making payments until we receive signed proposals back from creditors. While some creditors respond right away, others take longer to get back to us. We’ve reached out to our client services department to look into your account. If they haven’t already, one of our representatives will be reaching out to you in earnest. We appreciate you and wish you the very best on your journey out of debt.

Jun. 5th, 2019

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VinV Branford, CT

They are Always helpful, respectful and knowledgeable. Keep up great work have used them for years and will continue

6 years ago

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Cynthia J Chippewa Falls, WI

Great company! I never had any issues. I went to them when I needed help and they were able to help me.

6 years ago

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Cori Fresno, CA

Everyone is friendly and supportive. No one makes me feel less than. Questions are answered and explained.

6 years ago

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Tina muhr Summit, IL

Miguel helped us more than anyone. We finally got our AutoPay done now on to clearing our credit card debt.

6 years ago

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Rita L Wilkinson Belleville, IL

I like the customer service ,they are knowledgeable and patience . Never have they got a bad attitude for my mistakes.

6 years ago

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Jerry B Walker, LA

The Rep's at Consolidated have been friendly and very informative. All of my questions are answered to the fullest.

6 years ago

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Marian Windsor Mill, MD

I spoke with Leslie. Ms Leslie stayed on the phone with me until I was completely satisfied that my concerns had been completely addressed.

6 years ago

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Kimberly Sherwood, OR

Consolidated Credit has made it easier to pay off my credit card debt. Customer service is always helpful and friendly.

6 years ago

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Eudy camilo cruz Alexandria, VA

Very professional and helpful , always very kind when it comes to find a solution for anything, dates and acomodations.

6 years ago

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Cynthia Nantroup Tipton, IN

It was a great experience they worked with you as far as your payments and they were always helpful and nice.

7 years ago

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Cheryl Bender Hamburg, PA

Great experience with consolidated credit so glad I made this decision. The customer service is fantastic.

7 years ago

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scott Good Hope, IL

awesome and "kudos " from me as I have had wonderful response by all staff concerning my issues !!!! Great work all !

7 years ago

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Don Shows Englewood, OH

Tatiana was very helpful, gracious and friendly. She took care of the issue quickly and efficiently.

7 years ago

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RONALD E PARKER Pottsboro, TX

very informative, great program for those paying outrageous interest. thiswill help me get out of debt much quicker

7 years ago

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Stephanie See Arnold Ocala, FL

Will not give 5stars because Consolidated Credit did not explain their charges for using their service very well in the beginning

7 years ago

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Angela Hubbs Lake Elsinore, CA

So pleased with the services and comfort of knowing my debt to creditors is decreasing . Thank You so much.

7 years ago

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Kathleen M White Hollywood, FL

Tatiana was a great help she answers all of my questions. She was kind and curtieous and very timely.

7 years ago

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Brandon Albert Belton, TX

The company works well to accommodate you as well as your budget and they understand when the unexpected arise.

7 years ago

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suzanne f rodrigues Delray Beach, FL

Julio was amazing, he helped me reset my account passwords and was on the phone with me for over 45 minutes

8 years ago

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Dania Martinez El Paso, TX

Gillian was great today. She really helped me out and made me feel better about my financial situation.

8 years ago

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Erin New Boston, NH

I thought it was a great service, until I learned that their payment and communication methods are archaic and outdated. They have no online payment options, rely on services like Western Union and money orders, and no online chat options. If you are short on time, this is not the company you want to use.

8 years ago

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D Rincon, GA

I hung up on the lady immediately becAuse I couldn't even understand her severely broken English. I'm not even discussing my credit with a foreigner I don't understand for a moment. Horrible plan to use international call center unless I got the one employee who can't speak English.

8 years ago

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Nelda Caldwell Charlotte, NC

I tried to get in touch with a CSR regarding an email that I have received saying contact immediately. All of the phone numbers that are listed on the site, all come back to Alexandria C. I tried these numbers for about 3 days and still never got a CSR.

8 years ago

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P. Bellmore

I had a few points to check with her, and she took care of everything in a very reasonable amount of time.

8 years ago

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Thomas Wilson Mayfield, KY

Customer Service was super. i had no problems and was done with the hole process in two days. Thomas Wilson@ Ky.

8 years ago

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PATRICIA H WOODCOCK

I spoke with Brian....He was respectful, professional, and timely with his responses to my questions...

8 years ago

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Dora Blum

Tatiana was very helpful. Her explanation of things were clear and concise. And she was very understanding of my situation.

9 years ago

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Brittany Atkins Saint Louis, MO

Dealing with the people and company has made this process very easy and stress free for me. I greatly appreciate it.

9 years ago

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Michael Cordial Norman, OK

Tatiana was smart to the questions I needed help with. She was very efficient at getting the answers I wanted to me.

9 years ago

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LG Basking Ridge, NJ

The best decision I made! Always helpful and supportive. Friendly staff. I am not debt free! Thank you!

9 years ago

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Carolyne Licause Sun City West, AZ

Elizabeth helped me understand the process for keeping up-to-date with my accounts! Thank you so much. Carolyne

9 years ago

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Adam Carpenter Nicholasville, KY

Quick answers, very knowledgeable and polite. Enjoyed the comforting and reassuring conversation and service.

9 years ago

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Linda Barton Roanoke, VA

Customer service rep. was very helpful and seemed to know exactly what to do to help me. She was outstanding!!!

9 years ago

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Barbara & Todd Keith Hamilton, OH

Very helpful with our consolidated credit account in answering questions & discussing payment options. Thank you!

9 years ago

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John Maxwell Los Angeles, CA

Consistently helpful service is the foundation upon which Consolidated helps its customers find their way out of debt.

9 years ago

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Elizabeth sawyer Cheshire, CT

They are always there to help and they always keep you informed with your account. Thank you for helping us get out of debt! Liz S

9 years ago

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Virginia Davis

Amazing Customer Service! My life has been very much at peace with your Services.

3 months ago

Reply from Consolidated Credit

Dear Virginia,
We're delighted you had such a good experience with us! If you could update your one-star review to a five-star rating to better reflect your experience, we would greatly appreciate it! Thank you for choosing us as a partner in your financial journey.

Nov. 16th, 2025

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Lenny Smith

A huge financial relief. Having a family not knowing if I would ever get ahead or move forward. Debt was past my and over my head. Thank you.

1 year ago

Reply from Consolidated Credit

Dear Lenny,
We understand what it's like to live with debt and have it pile on with high interest rates. We're delighted to give you some much-needed relief and help put you on the path towards a future with greater financial stability. We're always here for you if you have questions or need extra help, don't hesitate to call! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Jul. 17th, 2024

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gricel valdez AZ

These people are very pushy. They say that their program is the way to go but it's not. If you are current on your bills but struggling, keep struggling. Find a high interest personal loan to consolidate and pay it down. This company like other debt relief company's can't help you unless your delinquent. So if your current they tell you NOT to pay your bills! You have to be delinquent to be in the program. Doesn't seem like it's helping you at all. Save your time and money.

3 years ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Gricel,
We think you are referring to an entirely different organization as the claims you are making above do not reflect our business model. We do not advise clients to stop making payments on their debt. In fact, when someone signs on to our debt management program, we advise them to keep making payments if they are able to do so until the creditors have accepted proposals to accept payments through the program, reduce or eliminate the interest charges on their accounts and so on.

Please feel free to read more about our debt management program and how it works, ‘Using a Debt Management Program’ on Consolidated Credit’s website. Or, give us a call at 1-844-455-1472, one of our certified credit counselors will be happy to go over the program in great detail.

May. 27th, 2022

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Joseph Zajac Hazleton, PA

From where we started to what actually happened was two different things. I found that the fees and benefits from those fees were basically worthless and ended up just canceling them and doing my own debt relief program without their help which saved me more money in the end. I absolutely would not recommend either this or probably many other of these debt relief companies that make money off of what you can do on your own to a great extent.

4 years ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Joseph,
We regret that there may have been some miscommunication. We strive to provide stellar service at all times and train our counselors to communicate the process as clearly as possible. When a prospective client calls we reach out to their creditors right away to negotiate lower interest rates on their behalf. While some creditors get back to us right away, others take longer to do so. The fees you pay are primarily to compensate the certified credit counselors and client services representative who manages your account. Fees are based on your budget, how many credit cards you have, and how much you owe. Fees on the debt management program are governed by the Uniform Debt Management Services Act which says debt management companies can charge up to $79 a month. Because we are a nonprofit, the average client pays about $40 a month. And those fees are just a small percentage of how much money you’ll save by getting rid of your debts with the reduced interest rates. Again, we regret any miscommunication and will use your review in our refresher training sessions.

Nov. 12th, 2021

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Eric Ware

I like the quick responses when u have questions

5 months ago

Reply from Consolidated Credit

Dear Eric,
We strive to provide top-tier customer service and are glad that's what you received. Thank you for choosing us as a partner in your financial journey! We’ve been counseling people through credit challenges for free since 1993. If you recommend us to family or friends tell them to call 877-987-3337! We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Aug. 17th, 2025