Name: Consolidated Credit
Rating: 4.9

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Gloria Spokane, WA

Today I spoke with an excellent representative who revised my plan which I requested

6 years ago

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VIRGINIA L JOHNS Rio Vista, CA

Everyone I have spoken to thus far have been patient and knowledgeable in my situation.

6 years ago

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Amanda

Ok but I rated this poorly as I was promised a callback last we on Monday, I took time off of work and so did my husband. We never received a call. We went with another consolidation company

6 years ago

Reply from Consolidated Credit

Dear Amanda, We are so sorry to hear this. We train our counselors to do their best at all times and so knowing that our team didn’t follow through is very troubling. We will investigate the matter to see where the breakdown in communication occurred. Again we apologize and wish you and your husband the very best on your journey out of debt.

Jan. 30th, 2019

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Linda Doswell Compton, CA

I did not choose consolidated credit because the monthly amount calculated was too high, fees too high and I asked for a mailed document of everything discussed over phone and I never received anything in the mail

6 years ago

Reply from Consolidated Credit

Hi Linda, Customer service and client satisfaction are of the utmost importance to us and so we regret that you didn’t receive the post counseling documents promised. Although the monthly payments may have been higher than you would have liked, you were saving on your total payments which would enable you to get out of debt sooner than you probably would have on your own. Average fees are $40 and are capped at $79 nationwide. Fees are set based on the state where you reside and are included with your monthly payment. We regret that we didn’t meet your expectations and wish you the very best on your journey out of debt.

Jan. 30th, 2019

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RYAN DOBBS Saint Peter, MN

The staff have always been very helpful and through in making sire everything is going well with my account

7 years ago

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Patricia Travers Wichita, KS

They kept asking me for money I don't have to give away!' I have a lot of bills to pay that's why I made loan thought you all could help me!'

7 years ago

Reply from Consolidated Credit

Hi Patricia,
Are you sure you have the right company? We are a non-profit credit counseling organization, not a loan company. For those people who qualify for a debt management program, we negotiate with their creditors to lower their interest rates and set up a payment plan that last for between 2-5 years until the debt is paid off. Based on their unique circumstance creditors agree or disagree to lower their interest rates and accept a new payment plan. We then relay to the client how much their monthly payments will be and that amount is paid monthly for the duration of their time on the program. If someone adds new bills to the program, that would increase their monthly payment, as would be expected. But we would like to confirm that you have the correct organization since you mention that you received a loan and we are not a lender and do not provide loans.

Nov. 1st, 2018

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Nola Dunn Kelso, WA

They were nice to talk with and no pressure. Very understanding and felt they could help me.

7 years ago

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Corina El Paso, TX

Professional and very helpful individual assisted me with my questions regarding balances.

7 years ago

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SUSAN FEHLINGER Bridgeport, CT

I called to get an update on my accounts. Tatiana was very helpful and friendly.

7 years ago

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Pamela Cirulli Reading, PA

Very helpful and very polite people willing to work with u whenever you have a problem

7 years ago

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Dreama Martin Rupert, WV

they make you feel better about your self and not ashamed. they are helping my family.

7 years ago

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Felix Cruz Belleville, NJ

I've always had a great customer service experiences with your company! A+ customer satisfaction!

7 years ago

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Michele Marsel

Contacted me via text and then declined to answer any basic questions via text. Pressured me to set up a phone call, presumably to sell me on their service.

7 years ago

Reply from Consolidated Credit

Hi Michele,
In the age of increased data breaches and hacks it is imperative that we take every precaution to protect our clients and prospective clients safety. Clients come to us with different scenarios some more complicated than others. Such situations are better suited to be discussed over the phone as communicating via text is limiting and sometimes unsecured. Hence we insist on speaking to people about their situation via phone. I’m sure you will agree that in-person or phone conversations are the best way to counsel and help people out of debt.

Aug. 1st, 2018

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erica occhiogrosso Huntington, NY

they have been extremely helpful and everyone i have spoken to is really nice and knowledgeable.

7 years ago

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Yvonne Bonner

The young lady I spoke to was very nice and helpful. This company has really been a lifesaver

7 years ago

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Karen Buffalo, NY

Very well managed. Helped with my debt managenent in a very professional manner.

7 years ago

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Brenda MacKay Hot Springs Village, AR

Excellent service! The phone was answered quickly and our concerns were handled promptly!

7 years ago

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Mark Dwyer Conyers, GA

Everytime I call, everyone is very helpful. Tatiana was a pleasure to speak to, and very helpful.

7 years ago

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Gaynell Salem, OR

Aisha was AWESOME! She was patient and kind. She explained everything very simply.

7 years ago

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Robin Provonsil Melbourne, FL

Elizabeth is a gem. She was wonderful and took time to explain in detail what I am to expect.

7 years ago

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Maria Izquierdo West New York, NJ

Tatiana was very helpful and professional. She was courteous and resolved my problem right away.

7 years ago

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Khadisha grant The Bronx, NY

I really love consolidated credit the payments are reasonable and the customer service is amazing.

7 years ago

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Rene Brooklyn, NY

The representative Brian I spoke with was helpful in accepting my update to one of my creditors.

7 years ago

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Jacob Chesser Cincinnati, OH

Consolidated credit is easy to deal with and it’s easy to get somebody on the phone.

7 years ago

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Cullen B Davis Jr Jefferson, GA

Aisha is wonderful. She answered every question I had with positive energy. Super experience!

7 years ago

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Thelma lugo Arlington Heights, IL

Tatiana was very helpful and very and personable. I got all the answers I need it.

7 years ago

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Angela Virginia Beach, VA

When you can actually speak to one of them they are friendly, BUT two appointments and both times OVER an hour late. No sense of urgency or timeliness at all.

7 years ago

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Tara Danbury, CT

Lavenia was friendly, helpful, and resolved all my questions very quickly!! She was wonderful.

7 years ago

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Roger laliberte Waterbury, CT

I just so relieved of the service provided to all of my question to be answered .

7 years ago

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Peter Reyes Wappingers Falls, NY

I was provided with great information and a reasonable monthly payment to pay off my debt

7 years ago

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Suzanne K Norton, MA

Tatiana was very assertive, understanding, and helpful. She fully explained "Payoff Process" to me.

7 years ago

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Latonya Dixon Fort Lauderdale, FL

Customer Service, quality and guarantee are important to me. To Date: C. S. Is excellent, Quality Service is excellent.

7 years ago

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Drazia Adwar East Brunswick, NJ

Still not sure how this company can do a better job than myself in negotiating better terms with my creditors. Time will tell.

7 years ago

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lisa riley Hanover, PA

im kind of confused on why it says there is an advertisement stating no minimum but when you call you have to have $3000 in credit card debt for them to help shouldnt be wrote that way if there is a minimum amount!!!!

7 years ago

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Melissa Davis

The customer service rep, Tatiana was very helpful and knowledgeable. Great asset to your company.

8 years ago

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Paul P Pensacola, FL

Very Professional answered all my questions did all the renegotiating with my creditors

8 years ago

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Bonnie M Trapp Janesville, WI

Very satisfied. Would have been nice if I could have paid directly, instead of western union.

8 years ago

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Jan Gleaves

Brian was very professional, easy to talk to, and helpful for taking a payment over the phone.

8 years ago

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Laura Miller

All my questions were most satisfactorily answered!! VERY HELPFUL CUSTOMER SERVICE AGENT!!!

8 years ago

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claude payne

Tatiana was very helpful, courteous, and efficient. CCCS was a great help to me.

8 years ago

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Cristina Uribe

serena was very clear.answered all my questions. Very frienly and knowledgeable.

8 years ago

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Kenneth Jermaine Jones

Very prompt and excellent customer service skills. Very knowledgeable in areas asked.

8 years ago

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Carl Posey

quick and knowledgeable reps. very clear and understandable instructions. easy to use web site.

8 years ago

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Dan Lonergan

had a problem with one of my creditors but with the top notch help from you people problem was solved thank you

8 years ago

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Melissa Riddle

I needed help in correcting an issue. Also, had a few questions that were explained.

8 years ago

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Yvonne del Campo Fremont, CA

The Representative was extremely professional and helpful. She is the best part of Consolidated!!

8 years ago

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porfirio solano

I was very satisfy and well oriented what was expected by consolidating my credit.

8 years ago

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James Douberley Clermont, FL

Had trouble with sales person lying about warranty over heard salesperson assured buyer that the vehicle had full warranty....

8 years ago

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Yvette ONeill San Diego, CA

Tatiana, was great very helpful and very knowledge about my account - thank you.

8 years ago

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theresa dombrauskas Cliffside Park, NJ

service will very quick and helpful,very polite and explained everything perfect.

8 years ago