Name: Consolidated Credit
Rating: 4.9

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howard calloway Wyoming, MI

Professional, polite, knowledgeable, and all questions answered in a timely manner.

6 years ago

Reply from Consolidated Credit

Hi Howard,
Thanks for calling and we’re glad we could help. As you work your way through your debt management program, please let us know if there’s anything you need. Our client services team is here to answer any questions that you have and assist you in overcoming any challenges that may arise as you work to become debt free.

Sep. 23rd, 2020

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Madison Kennon Minot, ND

They are always willing to work with me rather that is changing dates or overdrafts.

6 years ago

Reply from Consolidated Credit

Hi Madison,
Thanks for letting us assist you. We’re glad we were able to help you set up a debt management program, so you can get on the road to becoming debt free. If you have any questions about the program, please give us a call and we’ll be happy to help. We’re here to be your advocate!

Mar. 10th, 2020

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Linda Parady Caribou, ME

I just know I am on my own to be debt free!!! And customer service has been very helpful🙂

6 years ago

Reply from Consolidated Credit

Hi Linda,
Thanks for your review and we were glad we could help you with your debt. As you work your way through your debt management program, we’d also like to invite you to take advantage of the free resources we offer through our Financial Education Center: These will help you learn strategies to avoid challenges with debt in the future.

Mar. 10th, 2020

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Zenaida Nazario Seffner, FL

Tatianna was amazing. She was patient and explained everything . Great customer service

6 years ago Edited September 14, 2021

Reply from Consolidated Credit

Hi Zenaida,
Thanks for letting us know how we did! We’re happy we were able to help you find a solution to get out of debt. If you have any questions about your debt management program or what you can expect now that you’re enrolled, please don’t hesitate to call us. We’re here to help!

Dec. 19th, 2019

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Arianna Houston, TX

Tatiana really helped me out. She was very attentive and professional. Very happy with her service.

6 years ago

Reply from Consolidated Credit

Hi Arianna, we appreciate the opportunity to assist you. It’s our mission to help people in your situation find solutions to become debt free. If you have any questions or run into any challenges down the road, please don’t hesitate to give us a call. We’re here to help!

Dec. 19th, 2019

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Cheryl Jayne Bunn Altadena, CA

The two gentleman I spoke with were very helpful and I enjoyed talking with both

6 years ago

Reply from Consolidated Credit

Hi Cheryl,
we appreciate the opportunity to assist you. It’s our mission to help people in your situation find solutions to become debt free. If you have any questions or run into any challenges down the road, please don’t hesitate to give us a call. We’re here to help!

Jan. 8th, 2020

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Lisa Cohen Boynton Beach, FL

Tatyana was very helpful and informative. Very professional and an asset to consolidated credit.

6 years ago

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Amy Chester, VT

Tatiana was a great help today! I always have a wonderful interaction with your entire team.

6 years ago

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Anthony Stamford, CT

Everything was explained to me so I understood and the representative was extremely helpful.

6 years ago

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Don Newark, DE

Concise to the point interaction today. Glad these cards will be paid in 3 years.

6 years ago

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Norma Harris Bedford, OH

The staff was very knowledgeable,and I was comfortable talking to them concerning my situation

6 years ago

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Marissa Beaverton, OR

They kept harassing me with calls at inappropriate times of day. I also started to receive spam calls from random companies that used foul language when I asked them where they got my information.

6 years ago

Reply from Consolidated Credit

Hi Marissa,
We are very surprised to read your review as we refrain from making an overabundance of calls to prospective clients. We regret it if these calls originated from our offices, but we want to make sure that it was our representatives calling you. Please email at your earliest convenience with your phone number so we can verify it was us calling and then we can remove your number from our database.

Jul. 10th, 2019

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Michael Lindeman Lawrence, KS

Everyone was friendly to work with. Answered all my questions when I had some. Program worked.

6 years ago

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Tara Barton, VT

Professional, knowledgeable,clear and easily understood information about the whole process

6 years ago

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Nicole Rochester, NY

The rep was amazing. Im pleased with the customer service and the job you do. Thank you.

6 years ago

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Viola N. St Louis, MO

May experience has been very rewarding. I appreciate your services tremendously!

6 years ago

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raimundo gonzalez Chicago, IL

to many Bill's and i need to have some kind of help with them, im working on my credit with lexington law and its going good

6 years ago

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Susan spieldoch St Louis, MO

Very polite and helpful. Julian answered all of my qusestions with direct information.

6 years ago

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pat Westfield, MA

Tatiana was very professional and very helpful. She was delightful to speak with.

6 years ago

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Gloria Spokane, WA

Today I spoke with an excellent representative who revised my plan which I requested

6 years ago

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VIRGINIA L JOHNS Rio Vista, CA

Everyone I have spoken to thus far have been patient and knowledgeable in my situation.

6 years ago

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Amanda

Ok but I rated this poorly as I was promised a callback last we on Monday, I took time off of work and so did my husband. We never received a call. We went with another consolidation company

7 years ago

Reply from Consolidated Credit

Dear Amanda, We are so sorry to hear this. We train our counselors to do their best at all times and so knowing that our team didn’t follow through is very troubling. We will investigate the matter to see where the breakdown in communication occurred. Again we apologize and wish you and your husband the very best on your journey out of debt.

Jan. 30th, 2019

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Linda Doswell Compton, CA

I did not choose consolidated credit because the monthly amount calculated was too high, fees too high and I asked for a mailed document of everything discussed over phone and I never received anything in the mail

7 years ago

Reply from Consolidated Credit

Hi Linda, Customer service and client satisfaction are of the utmost importance to us and so we regret that you didn’t receive the post counseling documents promised. Although the monthly payments may have been higher than you would have liked, you were saving on your total payments which would enable you to get out of debt sooner than you probably would have on your own. Average fees are $40 and are capped at $79 nationwide. Fees are set based on the state where you reside and are included with your monthly payment. We regret that we didn’t meet your expectations and wish you the very best on your journey out of debt.

Jan. 30th, 2019

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RYAN DOBBS Saint Peter, MN

The staff have always been very helpful and through in making sire everything is going well with my account

7 years ago

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Patricia Travers Wichita, KS

They kept asking me for money I don't have to give away!' I have a lot of bills to pay that's why I made loan thought you all could help me!'

7 years ago

Reply from Consolidated Credit

Hi Patricia,
Are you sure you have the right company? We are a non-profit credit counseling organization, not a loan company. For those people who qualify for a debt management program, we negotiate with their creditors to lower their interest rates and set up a payment plan that last for between 2-5 years until the debt is paid off. Based on their unique circumstance creditors agree or disagree to lower their interest rates and accept a new payment plan. We then relay to the client how much their monthly payments will be and that amount is paid monthly for the duration of their time on the program. If someone adds new bills to the program, that would increase their monthly payment, as would be expected. But we would like to confirm that you have the correct organization since you mention that you received a loan and we are not a lender and do not provide loans.

Nov. 1st, 2018

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Nola Dunn Kelso, WA

They were nice to talk with and no pressure. Very understanding and felt they could help me.

7 years ago

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Corina El Paso, TX

Professional and very helpful individual assisted me with my questions regarding balances.

7 years ago

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SUSAN FEHLINGER Bridgeport, CT

I called to get an update on my accounts. Tatiana was very helpful and friendly.

7 years ago

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Pamela Cirulli Reading, PA

Very helpful and very polite people willing to work with u whenever you have a problem

7 years ago

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Dreama Martin Rupert, WV

they make you feel better about your self and not ashamed. they are helping my family.

7 years ago

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Felix Cruz Belleville, NJ

I've always had a great customer service experiences with your company! A+ customer satisfaction!

7 years ago

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Michele Marsel

Contacted me via text and then declined to answer any basic questions via text. Pressured me to set up a phone call, presumably to sell me on their service.

7 years ago

Reply from Consolidated Credit

Hi Michele,
In the age of increased data breaches and hacks it is imperative that we take every precaution to protect our clients and prospective clients safety. Clients come to us with different scenarios some more complicated than others. Such situations are better suited to be discussed over the phone as communicating via text is limiting and sometimes unsecured. Hence we insist on speaking to people about their situation via phone. I’m sure you will agree that in-person or phone conversations are the best way to counsel and help people out of debt.

Aug. 1st, 2018

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erica occhiogrosso Huntington, NY

they have been extremely helpful and everyone i have spoken to is really nice and knowledgeable.

7 years ago

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Yvonne Bonner

The young lady I spoke to was very nice and helpful. This company has really been a lifesaver

7 years ago

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Karen Buffalo, NY

Very well managed. Helped with my debt managenent in a very professional manner.

7 years ago

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Brenda MacKay Hot Springs Village, AR

Excellent service! The phone was answered quickly and our concerns were handled promptly!

7 years ago

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Mark Dwyer Conyers, GA

Everytime I call, everyone is very helpful. Tatiana was a pleasure to speak to, and very helpful.

7 years ago

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Gaynell Salem, OR

Aisha was AWESOME! She was patient and kind. She explained everything very simply.

7 years ago

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Robin Provonsil Melbourne, FL

Elizabeth is a gem. She was wonderful and took time to explain in detail what I am to expect.

7 years ago

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Maria Izquierdo West New York, NJ

Tatiana was very helpful and professional. She was courteous and resolved my problem right away.

7 years ago

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Khadisha grant The Bronx, NY

I really love consolidated credit the payments are reasonable and the customer service is amazing.

7 years ago

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Rene Brooklyn, NY

The representative Brian I spoke with was helpful in accepting my update to one of my creditors.

7 years ago

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Jacob Chesser Cincinnati, OH

Consolidated credit is easy to deal with and it’s easy to get somebody on the phone.

7 years ago

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Cullen B Davis Jr Jefferson, GA

Aisha is wonderful. She answered every question I had with positive energy. Super experience!

7 years ago

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Thelma lugo Arlington Heights, IL

Tatiana was very helpful and very and personable. I got all the answers I need it.

7 years ago

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Angela Virginia Beach, VA

When you can actually speak to one of them they are friendly, BUT two appointments and both times OVER an hour late. No sense of urgency or timeliness at all.

7 years ago

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Tara Danbury, CT

Lavenia was friendly, helpful, and resolved all my questions very quickly!! She was wonderful.

7 years ago

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Roger laliberte Waterbury, CT

I just so relieved of the service provided to all of my question to be answered .

7 years ago

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Peter Reyes Wappingers Falls, NY

I was provided with great information and a reasonable monthly payment to pay off my debt

7 years ago

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Suzanne K Norton, MA

Tatiana was very assertive, understanding, and helpful. She fully explained "Payoff Process" to me.

7 years ago