Name: Consolidated Credit
Rating: 4.9

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Sam Kenosha, WI

Right off the bat I have two missed payments. I paid them on time (using auto-deduction) and here I am with late fees charged to my account. The person I talked to on the phone promised me I wouldn't have late fees because everything gets paid on time. That's some BS if I heard it. I contacted the company and hope I get a good answer back.

5 years ago

Reply from Consolidated Credit

Dear Sam, Customer service and client satisfaction are of utmost importance to us and so we deeply regret the rough start. Typically, during the sign up process we advise clients to keep making payments until we receive signed proposals back from creditors. While some creditors respond right away, others take longer to get back to us. We’ve reached out to our client services department to look into your account. If they haven’t already, one of our representatives will be reaching out to you in earnest. We appreciate you and wish you the very best on your journey out of debt.

Jun. 5th, 2019

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VinV Branford, CT

They are Always helpful, respectful and knowledgeable. Keep up great work have used them for years and will continue

5 years ago

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Cynthia J Chippewa Falls, WI

Great company! I never had any issues. I went to them when I needed help and they were able to help me.

5 years ago

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Cori Fresno, CA

Everyone is friendly and supportive. No one makes me feel less than. Questions are answered and explained.

6 years ago

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Tina muhr Summit, IL

Miguel helped us more than anyone. We finally got our AutoPay done now on to clearing our credit card debt.

6 years ago

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Rita L Wilkinson Belleville, IL

I like the customer service ,they are knowledgeable and patience . Never have they got a bad attitude for my mistakes.

6 years ago

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Jerry B Walker, LA

The Rep's at Consolidated have been friendly and very informative. All of my questions are answered to the fullest.

6 years ago

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Marian Windsor Mill, MD

I spoke with Leslie. Ms Leslie stayed on the phone with me until I was completely satisfied that my concerns had been completely addressed.

6 years ago

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Kimberly Sherwood, OR

Consolidated Credit has made it easier to pay off my credit card debt. Customer service is always helpful and friendly.

6 years ago

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Eudy camilo cruz Alexandria, VA

Very professional and helpful , always very kind when it comes to find a solution for anything, dates and acomodations.

6 years ago

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Cynthia Nantroup Tipton, IN

It was a great experience they worked with you as far as your payments and they were always helpful and nice.

6 years ago

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Cheryl Bender Hamburg, PA

Great experience with consolidated credit so glad I made this decision. The customer service is fantastic.

6 years ago

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scott Good Hope, IL

awesome and "kudos " from me as I have had wonderful response by all staff concerning my issues !!!! Great work all !

6 years ago

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Don Shows Englewood, OH

Tatiana was very helpful, gracious and friendly. She took care of the issue quickly and efficiently.

7 years ago

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RONALD E PARKER Pottsboro, TX

very informative, great program for those paying outrageous interest. thiswill help me get out of debt much quicker

7 years ago

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Stephanie See Arnold Ocala, FL

Will not give 5stars because Consolidated Credit did not explain their charges for using their service very well in the beginning

7 years ago

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Angela Hubbs Lake Elsinore, CA

So pleased with the services and comfort of knowing my debt to creditors is decreasing . Thank You so much.

7 years ago

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Kathleen M White Hollywood, FL

Tatiana was a great help she answers all of my questions. She was kind and curtieous and very timely.

7 years ago

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Brandon Albert Belton, TX

The company works well to accommodate you as well as your budget and they understand when the unexpected arise.

7 years ago

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suzanne f rodrigues Delray Beach, FL

Julio was amazing, he helped me reset my account passwords and was on the phone with me for over 45 minutes

7 years ago

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Dania Martinez El Paso, TX

Gillian was great today. She really helped me out and made me feel better about my financial situation.

7 years ago

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Erin New Boston, NH

I thought it was a great service, until I learned that their payment and communication methods are archaic and outdated. They have no online payment options, rely on services like Western Union and money orders, and no online chat options. If you are short on time, this is not the company you want to use.

7 years ago

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D Rincon, GA

I hung up on the lady immediately becAuse I couldn't even understand her severely broken English. I'm not even discussing my credit with a foreigner I don't understand for a moment. Horrible plan to use international call center unless I got the one employee who can't speak English.

7 years ago

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Nelda Caldwell Charlotte, NC

I tried to get in touch with a CSR regarding an email that I have received saying contact immediately. All of the phone numbers that are listed on the site, all come back to Alexandria C. I tried these numbers for about 3 days and still never got a CSR.

7 years ago

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P. Bellmore

I had a few points to check with her, and she took care of everything in a very reasonable amount of time.

7 years ago

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Thomas Wilson Mayfield, KY

Customer Service was super. i had no problems and was done with the hole process in two days. Thomas Wilson@ Ky.

7 years ago

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PATRICIA H WOODCOCK

I spoke with Brian....He was respectful, professional, and timely with his responses to my questions...

8 years ago

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Dora Blum

Tatiana was very helpful. Her explanation of things were clear and concise. And she was very understanding of my situation.

8 years ago

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Brittany Atkins Saint Louis, MO

Dealing with the people and company has made this process very easy and stress free for me. I greatly appreciate it.

8 years ago

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Michael Cordial Norman, OK

Tatiana was smart to the questions I needed help with. She was very efficient at getting the answers I wanted to me.

8 years ago

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LG Basking Ridge, NJ

The best decision I made! Always helpful and supportive. Friendly staff. I am not debt free! Thank you!

8 years ago

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Carolyne Licause Sun City West, AZ

Elizabeth helped me understand the process for keeping up-to-date with my accounts! Thank you so much. Carolyne

8 years ago

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Adam Carpenter Nicholasville, KY

Quick answers, very knowledgeable and polite. Enjoyed the comforting and reassuring conversation and service.

8 years ago

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Linda Barton Roanoke, VA

Customer service rep. was very helpful and seemed to know exactly what to do to help me. She was outstanding!!!

8 years ago

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Barbara & Todd Keith Hamilton, OH

Very helpful with our consolidated credit account in answering questions & discussing payment options. Thank you!

8 years ago

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John Maxwell Los Angeles, CA

Consistently helpful service is the foundation upon which Consolidated helps its customers find their way out of debt.

8 years ago

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Elizabeth sawyer Cheshire, CT

They are always there to help and they always keep you informed with your account. Thank you for helping us get out of debt! Liz S

8 years ago

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gricel valdez AZ

These people are very pushy. They say that their program is the way to go but it's not. If you are current on your bills but struggling, keep struggling. Find a high interest personal loan to consolidate and pay it down. This company like other debt relief company's can't help you unless your delinquent. So if your current they tell you NOT to pay your bills! You have to be delinquent to be in the program. Doesn't seem like it's helping you at all. Save your time and money.

2 years ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Gricel,
We think you are referring to an entirely different organization as the claims you are making above do not reflect our business model. We do not advise clients to stop making payments on their debt. In fact, when someone signs on to our debt management program, we advise them to keep making payments if they are able to do so until the creditors have accepted proposals to accept payments through the program, reduce or eliminate the interest charges on their accounts and so on.

Please feel free to read more about our debt management program and how it works, ‘Using a Debt Management Program’ on Consolidated Credit’s website. Or, give us a call at 1-844-455-1472, one of our certified credit counselors will be happy to go over the program in great detail.

May. 27th, 2022

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Joseph Zajac Hazleton, PA

From where we started to what actually happened was two different things. I found that the fees and benefits from those fees were basically worthless and ended up just canceling them and doing my own debt relief program without their help which saved me more money in the end. I absolutely would not recommend either this or probably many other of these debt relief companies that make money off of what you can do on your own to a great extent.

3 years ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Joseph,
We regret that there may have been some miscommunication. We strive to provide stellar service at all times and train our counselors to communicate the process as clearly as possible. When a prospective client calls we reach out to their creditors right away to negotiate lower interest rates on their behalf. While some creditors get back to us right away, others take longer to do so. The fees you pay are primarily to compensate the certified credit counselors and client services representative who manages your account. Fees are based on your budget, how many credit cards you have, and how much you owe. Fees on the debt management program are governed by the Uniform Debt Management Services Act which says debt management companies can charge up to $79 a month. Because we are a nonprofit, the average client pays about $40 a month. And those fees are just a small percentage of how much money you’ll save by getting rid of your debts with the reduced interest rates. Again, we regret any miscommunication and will use your review in our refresher training sessions.

Nov. 12th, 2021

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Robin Hardy

feeling good about the progress of the program

4 months ago

Reply from Consolidated Credit

Dear Robin,
Thank you for sharing your experience! If there's anything we can do to make your experience worthy of five stars, please don't hesitate to reach out to client services at 877- 201-7780. Otherwise, we hope to earn an updated review as you see progress in our program! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Dec. 8th, 2024

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Ronaldo Robles

Not what I thought it would be. Don't feel I have saved a cent consolidating

5 months ago

Reply from Consolidated Credit

Hi Ronaldo,
We regret to hear that you are not as satisfied as you feel you should be with your program. We are committed to offering the best possible help and would appreciate the opportunity to speak with you more at 877- 201-7780. We try our best to be flexible and can see what alterations could be made to better align our program with your needs and goals. We also do not force our clients to stay in the program, if you truly feel another option would be best for you, you can always call us to end the program. We hope this can help you and appreciate the feedback so that we may best serve you.

Nov. 17th, 2024

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Michael Mayo

Really helped me get my bills consolidation.

6 months ago

Reply from Consolidated Credit

Dear Michael,
We're happy to help simplify your monthly expenses by lowering your payments with reduced interest rates and consolidating them all into one easy payment! Thank you for taking the time to leave a review. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Oct. 5th, 2024

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Susan Belongia

Your company has changed my life! THANK YOU SO MUCH!

6 months ago

Reply from Consolidated Credit

Hi Susan,
We're pleased to be able to make such a big difference for you and appreciate the opportunity to help you reach your financial goals! Please consider referring us to family and friends. Tell them to give us a call at 877-987-3337! Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Oct. 5th, 2024

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Robin Dedek

Clear and helpful thank you for your time and consideration

6 months ago

Reply from Consolidated Credit

Hi Robin,
It's our pleasure to assist you in your financial journey! We're glad to hear your counselor and other members of our team gave you the high level of service you deserve. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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Patty

I would like the service I love it thank

6 months ago

Reply from Consolidated Credit

Dear Patty,
We're delighted to know you're enjoying our program so much! Thank you for choosing to work with Consolidated Credit. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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Clau

Great customer service . Always following up

7 months ago

Reply from Consolidated Credit

Dear Clau,
We appreciate the opportunity to help you reach your financial goals! We're glad you've been satisfied with our service and that our teams have made sure you're properly supported. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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Lisa Neale

The service is wonderful.nnnnnnmmmmmmmmmmmm

7 months ago

Reply from Consolidated Credit

Hi Lisa,
Excellent customer service is one of our main goals and we're pleased to hear that's exactly what you received. Thank you for taking the time to share your feedback! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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Robert Bird

7 months ago

Reply from Consolidated Credit

Dear Robert,
It's our pleasure to take some stress off your shoulders and allow you to live without the weight of debt! If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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Dr. Servan Diaz

Good and affordable service. Good people to work with

7 months ago

Reply from Consolidated Credit

Hi Dr. Servan Diaz,
We're excited to be working with you and appreciate you sharing your experience! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Sep. 20th, 2024

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David Wilson

Great service nice support easy to use it

7 months ago

Reply from Consolidated Credit

Dear David,
We aim to provide convenient, effective service and are pleased to hear that's been your experience. Thanks for choosing Consolidated Credit! We’ve been counseling people through credit challenges for free since 1993. If you recommend us to family or friends tell them to call 877-987-3337! We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Sep. 20th, 2024