Name: Consolidated Credit
Rating: 4.9

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Jerry B Walker, LA

The Rep's at Consolidated have been friendly and very informative. All of my questions are answered to the fullest.

5 years ago

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Marian Windsor Mill, MD

I spoke with Leslie. Ms Leslie stayed on the phone with me until I was completely satisfied that my concerns had been completely addressed.

5 years ago

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Kimberly Sherwood, OR

Consolidated Credit has made it easier to pay off my credit card debt. Customer service is always helpful and friendly.

5 years ago

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Eudy camilo cruz Alexandria, VA

Very professional and helpful , always very kind when it comes to find a solution for anything, dates and acomodations.

5 years ago

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Cynthia Nantroup Tipton, IN

It was a great experience they worked with you as far as your payments and they were always helpful and nice.

5 years ago

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Cheryl Bender Hamburg, PA

Great experience with consolidated credit so glad I made this decision. The customer service is fantastic.

5 years ago

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scott Good Hope, IL

awesome and "kudos " from me as I have had wonderful response by all staff concerning my issues !!!! Great work all !

5 years ago

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Don Shows Englewood, OH

Tatiana was very helpful, gracious and friendly. She took care of the issue quickly and efficiently.

6 years ago

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RONALD E PARKER Pottsboro, TX

very informative, great program for those paying outrageous interest. thiswill help me get out of debt much quicker

6 years ago

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Stephanie See Arnold Ocala, FL

Will not give 5stars because Consolidated Credit did not explain their charges for using their service very well in the beginning

6 years ago

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Angela Hubbs Lake Elsinore, CA

So pleased with the services and comfort of knowing my debt to creditors is decreasing . Thank You so much.

6 years ago

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Kathleen M White Hollywood, FL

Tatiana was a great help she answers all of my questions. She was kind and curtieous and very timely.

6 years ago

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Brandon Albert Belton, TX

The company works well to accommodate you as well as your budget and they understand when the unexpected arise.

6 years ago

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suzanne f rodrigues Delray Beach, FL

Julio was amazing, he helped me reset my account passwords and was on the phone with me for over 45 minutes

6 years ago

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Dania Martinez El Paso, TX

Gillian was great today. She really helped me out and made me feel better about my financial situation.

6 years ago

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Erin New Boston, NH

I thought it was a great service, until I learned that their payment and communication methods are archaic and outdated. They have no online payment options, rely on services like Western Union and money orders, and no online chat options. If you are short on time, this is not the company you want to use.

6 years ago

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D Rincon, GA

I hung up on the lady immediately becAuse I couldn't even understand her severely broken English. I'm not even discussing my credit with a foreigner I don't understand for a moment. Horrible plan to use international call center unless I got the one employee who can't speak English.

6 years ago

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Nelda Caldwell Charlotte, NC

I tried to get in touch with a CSR regarding an email that I have received saying contact immediately. All of the phone numbers that are listed on the site, all come back to Alexandria C. I tried these numbers for about 3 days and still never got a CSR.

6 years ago

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P. Bellmore

I had a few points to check with her, and she took care of everything in a very reasonable amount of time.

6 years ago

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Thomas Wilson Mayfield, KY

Customer Service was super. i had no problems and was done with the hole process in two days. Thomas Wilson@ Ky.

6 years ago

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PATRICIA H WOODCOCK

I spoke with Brian....He was respectful, professional, and timely with his responses to my questions...

7 years ago

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Dora Blum

Tatiana was very helpful. Her explanation of things were clear and concise. And she was very understanding of my situation.

7 years ago

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Brittany Atkins Saint Louis, MO

Dealing with the people and company has made this process very easy and stress free for me. I greatly appreciate it.

7 years ago

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Michael Cordial Norman, OK

Tatiana was smart to the questions I needed help with. She was very efficient at getting the answers I wanted to me.

7 years ago

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LG Basking Ridge, NJ

The best decision I made! Always helpful and supportive. Friendly staff. I am not debt free! Thank you!

7 years ago

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Carolyne Licause Sun City West, AZ

Elizabeth helped me understand the process for keeping up-to-date with my accounts! Thank you so much. Carolyne

7 years ago

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Adam Carpenter Nicholasville, KY

Quick answers, very knowledgeable and polite. Enjoyed the comforting and reassuring conversation and service.

7 years ago

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Linda Barton Roanoke, VA

Customer service rep. was very helpful and seemed to know exactly what to do to help me. She was outstanding!!!

7 years ago

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Barbara & Todd Keith Hamilton, OH

Very helpful with our consolidated credit account in answering questions & discussing payment options. Thank you!

7 years ago

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John Maxwell Los Angeles, CA

Consistently helpful service is the foundation upon which Consolidated helps its customers find their way out of debt.

7 years ago

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Elizabeth sawyer Cheshire, CT

They are always there to help and they always keep you informed with your account. Thank you for helping us get out of debt! Liz S

7 years ago

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gricel valdez AZ

These people are very pushy. They say that their program is the way to go but it's not. If you are current on your bills but struggling, keep struggling. Find a high interest personal loan to consolidate and pay it down. This company like other debt relief company's can't help you unless your delinquent. So if your current they tell you NOT to pay your bills! You have to be delinquent to be in the program. Doesn't seem like it's helping you at all. Save your time and money.

1 year ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Gricel,
We think you are referring to an entirely different organization as the claims you are making above do not reflect our business model. We do not advise clients to stop making payments on their debt. In fact, when someone signs on to our debt management program, we advise them to keep making payments if they are able to do so until the creditors have accepted proposals to accept payments through the program, reduce or eliminate the interest charges on their accounts and so on.

Please feel free to read more about our debt management program and how it works, ‘Using a Debt Management Program’ on Consolidated Credit’s website. Or, give us a call at 1-844-455-1472, one of our certified credit counselors will be happy to go over the program in great detail.

May. 27th, 2022

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Joseph Zajac Hazleton, PA

From where we started to what actually happened was two different things. I found that the fees and benefits from those fees were basically worthless and ended up just canceling them and doing my own debt relief program without their help which saved me more money in the end. I absolutely would not recommend either this or probably many other of these debt relief companies that make money off of what you can do on your own to a great extent.

2 years ago Edited May 24, 2022

Reply from Consolidated Credit

Dear Joseph,
We regret that there may have been some miscommunication. We strive to provide stellar service at all times and train our counselors to communicate the process as clearly as possible. When a prospective client calls we reach out to their creditors right away to negotiate lower interest rates on their behalf. While some creditors get back to us right away, others take longer to do so. The fees you pay are primarily to compensate the certified credit counselors and client services representative who manages your account. Fees are based on your budget, how many credit cards you have, and how much you owe. Fees on the debt management program are governed by the Uniform Debt Management Services Act which says debt management companies can charge up to $79 a month. Because we are a nonprofit, the average client pays about $40 a month. And those fees are just a small percentage of how much money you’ll save by getting rid of your debts with the reduced interest rates. Again, we regret any miscommunication and will use your review in our refresher training sessions.

Nov. 12th, 2021

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Tawnya Remy

Customer service knowledge and professionalism

6 months ago Edited January 22, 2024

Reply from Consolidated Credit

Dear Tawnya,
We strive to always provide the very best service and are happy that's what you received! Thank you for sharing your experience. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Feb. 16th, 2024

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Treviann Thompson Glen Head, NY

I love the customer service, its exceptional.

7 months ago

Reply from Consolidated Credit

Hi Treviann,
Fantastic customer service is our goal and we are very pleased to hear that's been your experience! Thank you for taking the time to leave a review and we appreciate the opportunity to assist you get on the path toward being free of debt.

Sep. 7th, 2023

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robin stubbe Kenosha, WI

Great personal. Helped me with paying off

7 months ago

Reply from Consolidated Credit

Dear Robin,
We're happy to hear that you received the high level of customer service you deserve! Thanks for giving us the opportunity to help you find a program that works for you and will make becoming debt free easier.

Aug. 30th, 2023

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Monika Kienitz Sterling Heights, MI

Pleasure to speak with all the knowledgeable staff!

8 months ago

Reply from Consolidated Credit

Dear Monika,
We're very happy to hear that you had a great experience with our professional and friendly counselors! Thank you for the opportunity to assist you. Don't forget, we're always available if you have any questions about your program or need extra help in the future.

Aug. 16th, 2023

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Daniel Hernandez Friendswood, TX

Great way to slowly reduce my debt on payment at a time.

8 months ago

Reply from Consolidated Credit

Hey Daniel,
We're happy to hear your debt management program is working well for you! Thanks for giving us the opportunity to help. We're always available if you have any questions or need extra assistance in the future.

Aug. 15th, 2023

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Tamara Connelly Warren, MI

I love the service. Very helpful with eliminating debt.

8 months ago

Reply from Consolidated Credit

Hi Tamara,
Thank you for sharing your experience! We're pleased to hear our customer service and program quality have made a positive difference for you and is helping you get free of debt.

Aug. 11th, 2023

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Karen E McNeely Jacksonville, FL

They notify you promptly when a debt is payed off.

8 months ago

Reply from Consolidated Credit

Hi Karen,
Congratulations on having one of your accounts paid off! If you haven't yet graduated fully from our program, keep up the good work. We appreciate the opportunity to assist you.

Aug. 9th, 2023

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Verified Customer

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John Nicholson

Good, knowledgeable, friendly,+easy to contact.

4 years ago

Reply from Consolidated Credit

Hi John,
Thanks for letting us assist you. We’re glad we were able to help you set up a debt management program, so you can get on the road to becoming debt free. If you have any questions about the program, please give us a call and we’ll be happy to help. We’re here to be your advocate!

Sep. 23rd, 2020

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Karen Ellington Curtis Eatonton, GA

Everything went smoothly and had great customer service support

8 months ago

Reply from Consolidated Credit

Hi Karen,
Thanks for sharing your experience! We're pleased to hear you had an easy time with great customer service.

Jul. 31st, 2023

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Nathan Howard IA

They have awesome customer service and very flexible with me in times of need.

9 months ago

Reply from Consolidated Credit

Dear Nathan,
We understand a little bit of flexibility and understanding can go a long way. We're happy to do whatever possible to make things work for you! Thanks for sharing your experience.

Jul. 25th, 2023

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Rock solid79 Detroit, MI

This is a legit company! Great customer service and flexible plans

9 months ago Edited February 8, 2024

Reply from Consolidated Credit

Dear Rock Solid,
Congratulations on making progress on your debt and your credit score! We appreciate you sharing your experience. Don't forget, we're always available if you have any questions about your program.

Jul. 18th, 2023

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Beverly Kimbriel Columbus, OH

Easier to settle debt amount. I didn't have to worry about Collecttion calls.

9 months ago Edited August 2, 2023

Reply from Consolidated Credit

Hi Beverly,
We're pleased to hear we were able to make your experience convenient and easy. We'd also like to congratulate you on completing your program, pat yourself on the back!

Jul. 18th, 2023

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Susan Hayes Parkville, MD

We love the updates we receive and being able to reach out when needed.

9 months ago

Reply from Consolidated Credit

Dear Susan,
We're here to be your advocate and offer help when you need it! We're pleased to hear it's been useful for you. Thanks for sharing your experience.

Jul. 11th, 2023

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genaro Espinoza Portland, OR

Very helpful and attentive! Truly help when experiencing hardship.

9 months ago

Reply from Consolidated Credit

Hi Genaro,
We understand how difficult managing debt can be, we're glad to have the opportunity to assist you! Thank you for sharing your experience.

Jun. 29th, 2023

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Paulette Patton Scranton, PA

they made it so easy. i can’t think of anything else to say

9 months ago

Reply from Consolidated Credit

Dear Paulette,
We're pleased to hear you had an easy experience! If you have any questions about your program in the future, please don't hesitate to call us again.

Jun. 29th, 2023

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Gertrude R McCracken New York, NY

so far things are fine. everyone seems to be very understanding

9 months ago

Reply from Consolidated Credit

Dear Gertrude,
We're glad to hear that your counselor was experienced and empathetic, we understand how difficult this process can be and want to make it as easy as possible. Thank you for giving us the opportunity to help you!

Jun. 29th, 2023

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Jack Skiles

I am a recent member so far my process of getting set up and rolling has been smooth

10 months ago

Reply from Consolidated Credit

Hi Jack,
Welcome to Consolidated Credit! We're glad to hear your experience so far has been easy. We're always available if you have any questions in the future about your program.

Jun. 20th, 2023