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ClearOne Advantage

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96 User Reviews

3.6

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Author: Kaitlyn Short

LAST UPDATED: July 20th, 2024

ClearOne Advantage is a debt settlement company* based in Baltimore, Maryland. ClearOne provides full-service debt settlement services to customers with credit card debt and other forms of unsecured debts. The company works with each customer to create a custom debt settlement program and certified ClearOne debt specialists will work with your creditors to secure lower final payment amounts. ClearOne doesn’t charge upfront fees and its services are backed by a 30-Day Satisfaction Guarantee.

Continue reading for more information, as well as ClearOne Advantage reviews.

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The Good

  • Dedicated Team of Professionals
  • Free Debt Relief Savings Estimate
  • Simple Debt Settlement Process
  • No Upfront Fees
  • 30-Day Satisfaction Guarantee
  • Online ClearOne Advantage Client Portal

Dedicated Team of Professionals

ClearOne Advantage understands that one customer's financial situation will be entirely different from that of another customer. For this reason, a personalized debt settlement program will be created for you based on your current financial situation. The creation and execution of your debt settlement program will be overseen by ClearOne’s dedicated team of professionals. When you work with ClearOne, you will work with the following professionals:

  • Certified Debt Specialist — From your first call, you will work with a Certified Debt Specialist who will walk you through the debt relief process and make a personalized program to fit your needs and your budget.
  • Expert Negotiator — With years of experience working with creditors, ClearOne’s negotiators can settle debts with larger amounts of savings.
  • Customer Loyalty Group — Throughout the debt relief process, ClearOne’s Client Relations Specialists will manage your account and offer support along the way.

No matter your financial circumstances, the ClearOne team will be able to offer your personalized solutions and support throughout the entire debt relief process.

Free Debt Relief Savings Estimate

If you would like to know how much you could potentially save through ClearOne’s services, you can get a free online savings estimate on the company’s website. You will be required to provide your personal contact information and an estimated amount of your current debt. After providing the necessary information, you will be contacted by a ClearOne Debt Specialist to talk through debt relief solutions.

A debt relief savings estimate won’t have any impact on your credit score**. And your initial consultation with a ClearOne Debt Specialist is obligation-free and free of charge.

Simple Debt Settlement Process

The ClearOne debt settlement process is simple and the ClearOne team will do most of the work on your behalf. The ClearOne debt settlement process includes the following steps:

  1. Consultation with a Certified Debt Specialist
  2. Enrollment in ClearOne’s debt settlement plan
  3. Make your first monthly payment into the program
  4. ClearOne begins negotiations with your creditors

It is important to note that before ClearOne’s negotiators begin working with your creditors you’ll need to accumulate sufficient funds in your program account. The reason for this is because ClearOne may be able to negotiate a better settlement for you — ClearOne’s goal is to get your creditors to agree to accept less than the amount of debt owed. Thus, the more money you have in your account, the more favorable settlement you may be able to get.

No Upfront Fees

ClearOne doesn’t charge any upfront start-up fees for its debt settlement services. You won’t have to pay any settlement fee until a settlement is arranged, you’ve approved the settlement, and at least one payment is made towards the settlement.

30-Day Satisfaction Guarantee

ClearOne’s debt settlement services are backed by a 30-day satisfaction guarantee. Thus, if you aren’t satisfied with your service and/or settlement, you can stop service and get your money back.

Online ClearOne Advantage Client Portal

ClearOne makes it easy for clients to manage and monitor their debt settlement program, as well as their debt settlement progress. The portal is available 24/7 and you’ll have access to all your account information.

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The Bad

  • Not Available in All States
  • Undisclosed Eligibility Requirements

Not Available in All States

ClearOne’s debt settlement services are available nearly nationwide, but it's important to note that the company's services aren't available in the following three states:

  • Illinois
  • Montana
  • Oregon

Unfortunately, if you reside in one of the states listed above, ClearOne’s services will not be available to you.

Undisclosed Eligibility Requirements

ClearOne doesn’t outline eligibility requirements for its debt settlement programs. In most cases, debt relief companies will have a minimum debt requirement, as well as a minimum credit score and minimum income requirements to ensure that you can make your monthly payments.

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The Bottom Line

ClearOne Advantage makes it simple and easy to settle your debts through its personalized debt settlement programs. You will work with a certified ClearOne Debt Specialist, who will analyze your debt and current financial situation, and then provide you with a personalized debt settlement program. You will be required to make monthly payments to the program, which will be used to negotiate with your creditors at a later date. You can monitor your program progress through the ClearOne online client portal, where you can also easily access all your account information.

ClearOne doesn’t charge any upfront fees, which may make it a more affordable option for some clients. And all ClearOne services are backed by a 30-day satisfaction guarantee, not only demonstrating the company’s confidence in its debt settlement services, but also allowing you to cancel your service and get your money back if you aren’t satisfied with your service.

Disclosures

*ClearOne Advantage, LLC is a debt settlement company, not a lender, loan broker, creditor, credit services organization, or debt collector. ClearOne Advantage, LLC does not assume or pay any debts; receive, hold or control funds belonging to consumers; or provide bankruptcy, legal, accounting or tax advice. You should review full program terms and conditions before enrolling. To the extent that any aspect of the debt settlement services relies on or results in the consumer’s failure to make timely payments to the consumer’s creditors or debt collectors, the use of the debt settlement services: (1) Will likely adversely affect the consumer’s creditworthiness; (2) May result in the consumer being subject to collections or being sued by creditors or debt collectors; and (3) May increase the amount of money the consumer owes due to the accrual of fees and interest by creditors or debt collectors. Not available in all states. Some third-party fees may apply. C.P.D. Reg. No. T.S. 12-03822.
ClearOne Advantage is not a credit services organization and we do not make any claims regarding improvement of a consumer's credit scores. Entering into a debt settlement program could adversely affect your credit score.  

**A ClearOne Advantage free debt relief savings estimate won’t impact your credit score. However, the company doesn’t make any claims regarding the improvement of a consumer’s credit score. Entering into a debt settlement program could adversely affect your credit score.

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User Reviews

Star Rating

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2.6

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96 Reviews

Review Breakdown

5 grade

29%

4 grade

9%

3 grade

1%

2 grade

6%

1 grade

54%

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Tina Hope, AR

I have been in the program since April 2018. They have settled 5 of my 10 accounts. The first account they settled was my highest balance account. I have read other reviews about not being able to reach them by phone, yes that is difficult. Email does take a few days but, just stop and think about how many emails they must receive, they will get back with you. Try live chat they are very fast and extremely efficient. I have been very satisfied with every aspect of my experience with Clear One Advantage. They have taken so much pressure off of my family by dealing with the creditors for us. We wish we had not reached the point where we needed this type of service. But, due to circumstances beyond our control that is where we ended up. They have done everything they told me they would do!

5 years ago

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Diane Cook Paoli, PA

I dealt with Adam M. who was extremely helpful and professional. Ultimately, we decided not to go this route. They spent a lot of time with us Adam M., Customer Service and a few negotiators. The process began, including our initial check that was deposited. We contacted two weeks after the process started as we want to try to get out of this ourselves. They couldn't have been nicer - of course our next suspicion was we wouldn't get our money back: It was returned the next day less a nominal, totally fair processing fee of about $7. I researched and saw some negative things, however, my research showed me things I wouldn't be comfortable with; that's the key your handing it over to them, they are experts but it's a long process and there is uncomfortable push back and some consequences ..ClearOne explains all the scenarios and will answer anything they can, and much like the out of control situation some things cannot be controlled, however, they anticipate and strategize on your behalf. I appreciated all of their help.

7 years ago

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Keith Snyder Shamokin, PA

I honestly have no complaints. I signed up with the program in April 2017 and in August of 2019 I was offered a loan to pay the remainder of my debt at the same payment I was making to clear 1. Yes the interest is high, as some reviews have complained about, but what do you expect. All the negative reviews I read could have been avoided had the people listened to Clear 1 associates in the first place. My personal experience was nearly painless, thank you Clear 1.

5 years ago

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JC New York, NY

Laura helped me every step of the way, from the initial call, to the understanding of the paperwork, and the "what comes next" questions that I had! She was truly professional, warm and friendly, making me feel at ease with my decision. I honestly expected to feel a bit judged for what I needed to do, but Laura didn't make me feel that way at all. She was great, and I would highly recommend your company to anyone who needs a little less financial stress in their lives.

7 years ago

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A.

Don't trust them the gave me a ser amount they would take out of my checking and them the started take money I didn't improve and over drew my account. I tried calling them never got an answer, never returned a messages, never answered emails or text for seven months They ruined my credit they tell you to stop paying on your accounts I still had hood credit now it is ruined. They told me they were paying my debit down but when I checked one of my card they had only paid $5.00. They are big time theives.

4 months ago

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Review Source

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Romald Scholler

I can never reach anyone at clear one advantage. Especially when they call you.and you miss the call.and try to call back. You always get there answering machine. And I keep getting calls from creditors. And messages from them.I don't think Clearone even notified them. I'm really starting to think I shouldn't have signed up with Clearone advantage.

5 months ago

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MKB Livingston, TX

I just talked to someone yesterday about settling my debt issues. Sidney was just wonderful--very articulate, helpful, and pleasant. I feel so much better after talking to him! If I change my mind about this company I will come back and write another review, but so far, I'm very pleased with the service.

5 years ago

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Diann Barnhart Shippensburg, PA

When I call yes Iam on hold but I do get to talk to someone their staff is very friendly Iam glad I went with them the only thing I wish is I wish they could move a little faster on settlement but other then that I don't have a problem with them

5 years ago

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Anonymous Erwin, NC

Over the years, I have dealt with the Customer Service industry more times than I can count. The service with ClearOne is at the top of my list. Every time I called, the individual who helped me was knowledgeable, respectful and efficient. I can say enough about them.

7 years ago

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Raymond Huttemann

I'm glad there's company's out there like COA. They got me out of the hole I was in because of my own making. From the beginning they explained how the plan was going to work in ways that is easy to understand and that it fit my pocket book. i would recommend them to anyone that was in the same boat as I was.

7 years ago

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Darlene Hopkins Battle Creek, MI

I talked with Will who made me feel very comfortable. He Explained everything and answered all my questions, including the questions that came up after that first call. Hopefully, going forward my concerns will be alleviated as money accumulates in my account. I am a new customer so time will tell but I would not hesitate to refer friends and relatives to Clear One.

9 years ago

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Chris Alba Parker, CO

I have canceled my account with ClearOne because they were not working with all of my creditors and they were taking a lot of money for themselves. I have contacted them numerous times about getting my $439.91 back that's just sitting in an account. I keep getting the run around and they say they are refunding my money but it never shows up. There are definitely better companies out there that are non profit!! Update: I opened a case with the BBB and they refunded me $170.95 but they still owe me $268.96 and refuse to give it back. I have screen shots of my account that shows what they owe me. I am still in a battle to get my money they stole.

11 months ago

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Erika North Hollywood, CA

When I signed up with the program it was a relief from the calls from the creditors. Collection representatives that had been rude to me suddenly wanted to work with me again. They settled 4 of my accounts and I was very satisfied despite the high fees they charged up front first before settling the actual account. Unfortunately after two years my experience turned sour. Your debt is assigned to multiple representatives and they do Not communicate with each other. They began to settle many accounts at the same time to the point where they began to demand that I deposit more money into my account. I could not afford to put more money than my monthly payment as I was not employed. I reached a point where it was getting hard to meet my monthly payment so I called them to see if I could lower the amount and possibly extend the length of the program, but they were not flexible. When I ran out of money I cancelled my program and no one reached out afterwards. I was missing 2 letters acknowledging that i had settled 2 accounts and when I called to get them they were extremely rude and hung up on me. I filed a complaint with the better business bureau in their home state and within a few days I received the letters that I had requested. I didn't sign up with any other company after this experience instead I once again reached out the creditors I had left and worked out low monthly payments with them. When you explain that you are low on funds and this amount is what you can consistently give some not all representatives will work with you. The ones that didn't I waited a few days before calling again and again until I reached someone that did. I documented all my attempts to settle my debt just in case they wanted to take me to court. I had proof that I was not neglecting my debt and had been co operative. It's 2022 and I am down to my last creditor. Overall I would not recommend ClearOne Advantage to others based on my experience.

2 years ago

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DAVE Jefferson City, MO

i DELT WITH ISRIAL W THIS EVENING GREAT PERSON TO TALK TO ANSWERED ALL OF MY QUESTIONS ASSURED ME THAT THEY WERE NOT A SCAM COMPANY EVEN WENT TO THE BBB AND CHECKED THEY ARE NOT. I AM LOOKING FORWARD TO CLEAR ONE ADVANTAGE GETTING ME OUT OF THE DEBT MESS I AM IN RIGHT NOW.

5 years ago

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caryol wichert Big Lake, MN

I am very impressed with Clear One. They worked very hard to contact my debtors and then helped me set up a repayment plan I could work with. All the representatives were very kind and went the extra mile to help me.

7 years ago

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Anon

clearone made me feel like I was family and got me out of debt quicker than i ever could have on my own. ive recommended them to friends and would not hesitate to continue to do so!!!!

7 years ago

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Cynthia Cartagena

Joshua H was extremely helpful in walking me through the entire process. Encouraged me to ask any questions about the program and was very knowledgeable in all aspects of the program. Great service from beginning to end.

7 years ago

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Roger W. Los Angeles, CA

They got me out of debt in less time than their original estimate, and I saved more than they originally projected. Not much more I can for! Thank you all for helping me when the banks would not!

7 years ago

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jeri heckathorn

ClearOne has been so awsome in helping me. I appreciate that they call me to see if I have any questions and keep me updated about my account. Very kind people. I have peace of mind going with them to help me. Thank you.

9 years ago

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tom Caddo, OK

the people i talked with were very friendly and knowageable. noelle is very good at explaining the process of the debt reduction and i would recommend at this time the clear one team to anyone needing help with debt reduction

9 years ago

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62 Naples, FL

I have never seen such disgrace, banks are no different from these. I have been paying $1013 monthly to them for 3 years. So far they have paid off my debt to 2 banks, one of which I still owe to. it seems! They paid a total of $7000 to the banks I owed, and I paid the rest of my payments. They took it for themselves. My agreement with other banks was canceled because I could not make the payment for two months. Now they say that they will make a new agreement and that they will repeat what they took from me with new agreements. What I'm saying is, don't get involved here, they will cause you nothing but harm...

1 year ago

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Vanessa Santiago Beverly Hills, FL

PLEASE DON'T SETTLE WITH THEM 😡😡👎👎👎 I'm just another unsatisfied customer who got ripped by this company. They were so nice with me, "understood" me, and answer quickly any call or message . Now, the man that closed the settlement, never has answer me again ; NOBODY returns or answers the messages or emails. I was going to give them a BIG FAT ZERO, but they negotiated 2 REALLY-REALLY SMALL accounts. I've been there since the first week of October 2022, my credit score went down drastically, and I have 3 accounts they haven't negociate. I wish I had the money to settle this by myself, but they took advantage of my desperate situation. 🤷‍♀️That's why they told me NOT TO ANSWER any calls of the creditors.🤦‍♀️ That's why Justin wanted me to review the company the same week, but I don't do that. I wait to see the results.

1 year ago

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Jt Baytown, TX

This was the dumbest decision I have ever made. Enrolling in this program. I haven’t been able to get an apartment or a car, it’s been over a year since I enrolled. Nothing was as expected. This is one of my biggest regrets of my life, top 2. First they make you default on your payments to get started, they told me I had to stop on at least 2 months — I was so apprehensive, I should have listened to my gut, but they have superb sales tactics. After you enroll, it is very difficult to get someone to talk to, last time I tried, it took 4 hours. Also, they settled one of my debts without my consent or knowledge. Still don’t know what is being done about this, it’s so hard to communicate with them. Also, their proposed settlement comes out to about even from when I first started the program bc of the debt, interest, and penalties I incurred from the required nonpayments. I spoke to other people in similar situations and they dealt directly with their creditors to work out a minimum payment that they could afford. You don’t need to do this program — it’s made my situation so much worse 😔

1 year ago Edited February 7, 2023

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Karenza R St Louis, MO

You would think that the COA fees was a percentage of what the settlement amount is for but instead different percentage amounts for each bank that was being settled. Like one account I ended up owing $1651.61 and they charged me a fee of $678.50 over 40% of what the settlement was then another account my highest settlement was for $10256.40 and the COA fee is $2913.50 which is about a 28.4% so how are they coming up with these percentages?

2 years ago

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CeeStyle Port Saint Lucie, FL

I don't know why the company is telling people to post positive reviews. Must be cognitive dissonance. Employees of this company must be in denial or delusional. This company has deceptive sign up practices. This probably is due to people being on commission. They will charge you 25% fees on all of your settled debts so if you had a credit card that had an APR of 15%... Well, you do the math. Sure, the overall balance may be lower but you aren't going to be saving much after all those fees. Also, they don't tell you that you're holding account charges you a monthly fee, they also charge you check fees, they also charge you phone fees. Want to contact someone, you're going to get voicemail. Leave a message, you won't hear anything back. Write an email, maybe 4 days will pass before you receive a response. Your accounts are settled? Great! You may have to do the settlement process on the phone three times before it "takes". Representatives have a nonchalant "it's all good" when it's not good at all. Are you good at credit and finances? They won't be impressed.. they will act like they know more than you. I'm still in the program and I get upset about it almost everyday.. check out the better Business bureau complaints. Check out the better Business bureau one star reviews. they are multiple, multiple detailed paragraphs from poor people that have suffered because of this company. Then check out the five star reviews. Consist of one sentence. Maybe too. These five star reviews were probably left after they signed up with the initial "recruiter". And don't get me started on the negotiators... They think they earn 25% of your money for being on the phone for 6 minutes with a credit card company? This is what happens when corporate greed takes over. If you can't pay your credit card bills, just let them lapse for a few months and your credit card companies will reach out to you trying to work out an agreement. You will be better off. You may get harassing calls everyday but eventually, they will come to some sort of settlement or agreement. As for this company, it needs reform. Needs better management. It needs to lower its fees. It needs to be more transparent. It needs to cut out the bogus phone fees and check fees. A lot needs to improve. Stay away. Take my misfortune as a lesson for you. Really shortly, here is my experience. I tried to contact them via email, they take 5 days to respond. I have to repeat myself all over again. I call on the phone, I get a voicemail, I leave a message, no one gets back to me. I tried to log in with their online portal and my email address doesn't work for 4 months. I write five separate times saying it's still not working. They say they are working on it. They are not working on it. I get an email saying that I have a settlement offer. I reject the settlement offer saying that the percentage is not good enough. I get another letter saying I have a settlement offer when they did not receive my original response saying that I rejected it. Then I get a good offer, I accepted, I go on the phone with the negotiator and do the settlement process. It's recorded on the phone. It does not take. It does not go through. We have to do this all over again two or three separate times. I finally get all of my account settled which is great however, on my major account that is the majority of my debt, they only saved me a total of $756. now, add up all of the phone fees, the check fees, and the monthly fees for the holding account, and I'm going to wind up owing more on that account than I did to my credit card company. The only way this company could make it up to me is if they split their fees in half and took away the check fees. Who in 2022 sends paper checks to credit card companies? This can all be done electronically. STAY AWAY or get out of it's been less then 30 days since you enrolled BUT make sure you get it in writing that your account was canceled and you were refunded. As for me? Wish me luck.

2 years ago

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Naomi Walker Ft. Pierce, FL

Lets start with the 100% money back guarantee. THIS IS A TRAP! No debt can be settled in 30 days if you're not ALREADY 90 days behind on the debt. Even then it's borderline impossible, so a 30 day guarantee is a way to provide a false sense of security while they pocket the change. After speaking to an attorney, it was made clear that I was avoiding the laws of common sense. They also say if you don't see a savings on your first account... well it's easy to do it right the first time. It was the SECOND one that made me question (explained below). With 8 accounts being submitted in July of 2021, they were very excited to call us daily to confirm our interest in their program. Since July we've just received our 3rd settlement payoff (it's March so 7 months later) and they're having "trouble" processing that. Between the 2 that have been settled we've saved roughly a couple hundred dollars with one of the accounts netting a savings of $7 after they took out their FEE for the "negotiation". I'll let you determine if it was the first or second... On my enrollment package they show an estimation of over $15k in savings, but at this rate, they are going to have to work MIRACLES to settle the remaining accounts and meet that goal. They have you pay a large payment monthly to build the account where they'll take their fees and the money to pay off the other bills. It may buy you time but not enough to outweigh the fees you'll pay. All of this to still incur the credit damage and constant calls from creditors. If we had done it ourselves, we would be in the exact same position just without an annoying middle man that calls 4 times a day for 1 authorization and then escalates each call to have someone tell you that their phone operators don't know how long it takes to process one authorization, so we need to do it three more times just in case... I will send you the recording if you don't believe me. If you're gonna take on the debt, be prepared to have the conversations with the creditors. It'll ACTUALLY save you time and money. ClearOne Advantage gives you a false sense of security when you're stressing to pay bills; with incredibly drawn out results (lingering on the time your credit is being destroyed), and then take the majority of the settlement difference to pay themselves. Ultimately, you could just settle yourself and pay them directly as I did in the past. I wish I had done that this time, but now I know. If you've ever settled a collection/debt in the past then you already know you can. Do it again when you need but don't pay someone else to do it for you. You don't win.

2 years ago

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Paige Patton Hargis Fayetteville, AR

BEWARE DO NOT SIGN UP WITH THIS COMPANY. NO MATTER HOW BAD YOU FEEL YOUR SITUATION IS THIS COMPANY WILL MAKE IT WORSE. THEY LIE MISLEAD AND ARE DECEPTIVE. THERE WILL BE NO SAVINGS, THEIR GOOD FAITH ESTIMATES ARE NOT EVEN CLOSE THEY ARE LIES. THEY POCKET MORE MONEY IN FESS THAN THEY PAY TO CREDITORS THEY WILL SETTLE OVER AMOUNTS ENROLLED, YOU WILL END UP SUED. THEY COMPLETELY IGNORE AMD NEGLECT CREDITORS WHILE THEY TAKE THOUSANDS IN FEES. ITS SICKENING. THEY HIDE THE SETTLEMENT INFO AT TIME OF AUTHORIZATION, THEY WANT YOU TO BELIEVE YOU ARE APPROVING WHAT THE PROJECTION WAS,, NOT THE REAL SETTLEMENT. THIS COMPANY NEEDS TO BE THOROUGHLY INVESTIGATED AND HELD ACCOUNTABLE FOR THE DAMAGE THEY DO TO A INDIVIDUALS FINANCES AND CREDIT. WHAT EVER YOU DO, DON'T ENROLL WITH THIS COMPANY. YOU WOULD BE BETTER OFF WITH BANKRUPTCY, NEGOTIATING ON YOUR OWN OR DOING NOTHING IS BETTER THAN PAYING THESE CROOKS.

2 years ago Edited September 6, 2022

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Cølin Cølin Indianapolis, IN

Don't fall for it. This company, and any other credit settlement company, is part of a parasitic system that preys on consumer fear and ignorance. If you find yourself in debt, stop making payments, tear up scary notice letters (which is, by the way, the same thing that COA will ask you to do once you enroll) and start saving as much money as you can. Their process is to wait until accounts are charged off, so they can "negotiate" with collections agencies. It behooves COA to get a high amount settlement so their 25% fee is higher for each account. Their contract states that as soon as you make even a SINGLE payment on that settlement, their service and accompanying fee has been rendered in full. No refunds, see ya later, don't let the door hit you on your way out. The negotiation process that they charge THOUSANDS for is the same process you would do for yourself, by sending a registered Debt Validation letter to your creditors. The forms for these letters can be found on the internet, and advice for this process can be found on reddit.com. Search for "Debt Validation Letter" and go from there. The process will cost you the consumer $5 for registered mail plus the cost of paper and ink. Often these days, credit collections agencies that have bought your debt for pennies on the dollar will contact YOU offering settlements, because they want even just a slight return on their investment. The original creditor has already written off the loss for their taxes. Long story short,STAY FAR FAR AWAY, save your money, and do this yourself. You can handle this problem on your own without the predatory sales agents of this parasitic company coercing you into signing away years of your income to pay exorbitant fees for something that is essentially free to you.

4 years ago

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S C. Sauls Hawthorne, CA

Not easy to contact with questions. Especially if your not on EST. Your on hold at least 30 minutes. (There is an option to be called back but your still waiting). After one year and one month I was offered a loan through New Credit America. The interest almost put me back at the original amount of my debt but I just want to get it over with! Now I'm being contacted by creditors that the payment has not been sent as agreed and that can be considered breech of contract. But I have been making payments to Clear One for over $300 for 14 months. I do not recommend them.

5 years ago

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Bhug Denton, TX

Do not work with this company. When I started to work with this company all of my payments to my creditors were up to date. I foreseen the hardship that I was going to come to and called clear one. They advised me for $934 a month they could consolidate and get all my accounts closed. They did not contact any of my creditors to advise them I was consolidating my debts. They called me after 5 months advising me I would need to put $5k in my account or one of my creditors would go to collections. In 5 months they have only made 1 agreement with 1 out of 4 creditors for a payment plan. I have given them over $4k and they say there is not enough money in the account to pay the payment plan they agreed to. Now it has been 6 month and one creditor has gone to collections and another has filled a lawsuit against me due to the fact clear one never contacted them. I called them to advise I would not be doing any further business with them and I was advised since they made a settlement with 1 of my creditors that I would owe the the full amount for the settlement. This company is a joke. I wish I had found these reviews prior to hiring this S#!T company. Do not go with this company. They are criminal.

5 years ago Edited September 14, 2021

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Unsatisfied customer Herriman, UT

ClearOne is no good. When I first started with them they told me a 2 to 4 year plan and a monthly payment I have been paying for almost 2 years and they barley made a dent in my debt. I get a call that I qualified for a new program with new America credit which is a 3rd party loan place that they will get all the funds up front pay my debt and I will make payments to them. I get the contract and I finally see their fees for ClearOne which were astronomical I called due to one of my creditors don’t allow to speak to debt consolation companies and I had to pretend on the phone they were a friend to get it settled and I called about the fee since I had to do most of the leg work and I got know where to have the fee reduced I call every day and oh someone will call you back and I never hear a response. They don’t work well with understand issues or situations that arise and will pass the buck as soon as possible. I was on a 4 year plan and been paying for 2 years now moving to their third party company they are tacking on another 5 years so instead of a 4 year plan I am in on 6 year plan and no movement. This is not a good company and unfortunately I am stuck but if I can save anyone from this is recommend it

5 years ago

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David Lockhart, TX

Clear One Advantage is a scam!! Stay away from them!! I was lied to by there representatives. They told me that I would not have to fall behind in payments and signing up with them in their program would not effect my credit. After three payments had been withdrawn from my bank account and I realized my accounts were going into default. I called them and cancelled my account with them without having approved any settlements with any of my accounts. One month later and I still have not received my refund of $967.00. I continue to call the customer relations and they continue to give me the run around and they lie to me and tell me it’s processing and should be in my account within 3-5 days. So furious!! They are liars and misleading!!

5 years ago

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WMA St. Petersburg, FL

I responded to a web link from a google search for assistance with my debt. The next day they started bombarding me with phone calls and text message asking me to respond to a telephone number that didn't work. I have credit monitoring and learned immediately did a hard inquiry on me without any warning damaging my credit further. When i stated to whoever was texting me that I wanted to speak to a manager regarding the matter as the telephone number did not work I received a response stating "Contact Discontinued. Thanks" I have filed a complaint the Consumer Federal Protection Bureau seeking damages.

5 years ago

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Alicia Robillard West Bend, WI

SCAM.. Do NOT trust this company. We were with them just under a year and now we are worse off than we were before signing up with them. I sent all letters to them from credit card companies like we were told and they did NOTHING with them. So then I was sued by 2 companies. After ignoring one offer from a different company I am now told they request the full balance. Then I found out that CO did a stop payment on a check for one of our accounts which in turn cancelled our settlement and now that account is charged off and they want the full balance, of course this was after CO took all there fees. And I am sorry but taking $1000 in fees and paying less than $100 on an account is ridiculous.

5 years ago

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JennyChaco Huntsville, AL

Do NOT get involved with ClearOne. This is a SCAM!!! I would give no "stars" to ClearOne. I paid them up to $450/month for 19 months and they settled ONE account. That's over $7,000 that was scammed from me. Communication with them was difficult. They would send email after email (every hour) saying they wanted to communicate with me, but I would have to hold on the phone forever when I tried to call them. I finally told them to text a number I could use to call them back. Nine times out of ten they didn't have an offer at all. They did not meet my expectations as was laid out in the beginning of our relationship. Their fee was 25% of EACH account. By the time the debt was reduced and their fee was added, the amount I owed was often more than it was when I turned it over to them. I fired them and had to file bankruptcy.

5 years ago

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Ana Garcia Bell, CA

They literally ruined my life! I had excellent credit but I was overwhelmed with too many bills a month and I left my job to be a student full time and tend my daughters while my husband took on the full load. They took advantage of that and sold me a freaking paradise. Well fast forward 6 months later I am getting sued by two of my creditors when I was assured that won’t happen. Plus when they finally reach a settlement with one creditor I finally see that they keep 25% for themselves. They don’t tell you that lol they avoid the question as long as possible. I cancel with them and ask for my remaining balance which they said of course will be returned to me. I get off the phone and receive two separate emails of two separate withdrawals they are gonna do from that account stealing MORE money from me. Ow they don’t answer my calls or respond to my Emails. DO not do this program, please. Save yourself. Save up money and do the settlements yourself.

6 years ago

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Chandni Sugar Land, TX

worst experience of my life. They conned me into signing up and then I cancelled the next day. They kept calling me and tried to take money out of my account. I called my back and showed them proof through emails with me trying to contact the customer service rep who was so quick to get me in but wouldn't respond when I wanted to cancel. They are horrible. I had all my debt paid off by my family members and now I can't use my cards. I just found out that this jerks called all the companies and I can't use my cards until these dope heads send them a letter saying that they had NO permission to do that since I had already cancelled with them the following day. These people suck! DO NOT GO WITH THEM!!

6 years ago

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Jim Owings Mills, MD

Excellent 'SALESMANSHIP", then your are trotted off to the Customer Service gits that are never, ever on the same page, do not even know which book they should be on(if they are even on a book) or even the same room, same time frame or same state or planet. What is the path to Hell paved with..? The one star reviews are out of pity. Then you get the CSR that get their kicks from mentally abusing you for your vulnerabilities (financial of course) and maiking you jump through flaming hoops over flaming pits- the entire process is nearly a constant blaze- to get anything done. Guess what, nothing gets done. That being said, my account never ever got off the ground. Had to sign the same form six times (I stopped at six) and attempted to fax a document 33 times, all failed. Went into the office with the documents and....spoilers, the whole thing got ruined and up the spout. Reddest flag ever to GET OUT! If those are not warning signs that they cannot perform simple office tasks- HOW IN SOD can you trust them to settle debts? Are they savants, negotiating geniuses that hold staplers to their ears and cannot figure out the function of a paper clip. I did not want to stick around to find out. IF you have all the time in the world to watch them like hawks, the patience of a holy saint and are not picky about the truth... try them AT YOUR OWN RISK. If not, life is too short to mess with this company.

6 years ago Edited September 14, 2021

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Kathy

Great customer service you have a great staff Mia Chapman was so kind and made me fill so much better she took care of everything she great thank you KSR

7 years ago

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Rob Silver Spring, MD

RUN....DONT WALK...RUN from this company. They have a wonderful sales pitch but once the program begins you realize that if they reach a settlement on an account they collect 25% of that settlement as their fee upfront before paying the creditor. I had a $14k settlement in May 2017 and as of today ClearOne has collected $2600 for their fee and the creditor has been paid $200. They do this same process for every debt they settle. They tell you they will resolve your debt in 33 months or so but that is impossible when they keep taking their fees up front. It is impossible to build your bank account when they continually collect their fees and then they call wanting you to add more funds to your account so they can pay off creditors more quickly.....this would be funds in addition to the agreed upon monthly deposit when you begin the program. Additionally, they only correspond with one creditor at a time and they ask you not to speak with your creditors. The problem is that if I don't speak with my creditors and they are only approaching them one at a time as they settle, most of your creditors are unaware of your participation in this program. They quickly point out in all of the 21 pages of disclosures that they do not offer legal advice. However, you will need legal assistance when your creditors have not heard from you nor ClearOne Advantage....and they sue you in court. This company practices predatory business procedures and should be shut down. Again, RUN FROM THIS COMPANY....I wish I had seen a truthful review like this before we got taken for $2600.00.

7 years ago

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Sally Jean New York, NY

I was in terrible debt. I didn't have enough money to pay my monthly charges. Clear One Advantage was a great way to have my debt reduced. Thanks to Clear One.

7 years ago

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Vincent Cecere East Northport, NY

I look forward for clear one advantage to help me get out of credit card debt and would recommend clear one advantage to anybody who is trying to get out of credit card debt.

9 years ago

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Deborah Goodyear, AZ

I am very satisfied with the customer service. Everyone is always eager to answer any questions I ask. And, most importantly, they give me answers that I understand. Not "beat around the bush" answers. Thank you!

9 years ago

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JU Roxboro, NC

I was able to get my questions answered no matter what they were. I was cared about and even though i an in a bad situation This company has reassured me in my beliefs that there are companies out there that truly care about the customers. This company makes you feel like you matter.

9 years ago

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Sienna (Hidden Life) Indianapolis, IN

Filing bankruptcy is a better option. This company will quickly try to get the negotiations done instead of trying to actually take care of you and get the best deal for you. They already have a fixed amount they charge you so it doesnt matter to them if you pay more than the quoted amount, additionally to settle accounts earlier and tell you in order to do it you have to pay extra up front, but will come off the back end, when in actuality they will add up to adding onto the back end. Making you pay more now and later so they can stop working for you sooner.

1 year ago

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Daniel Petraroi Cape Coral, FL

Don't Do Business with this company!! they never answer their phone, they tell you that you have a settlement for you and you need to make a extra payment then a month later they say they have a settlement for the same company but now it more money and a year longer! this comes 7 moths left to the original agreement.

1 year ago

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Chris Kelley Port Saint Lucie, FL

I could write a medium length dissertation on why to avoid this company. Take my word for it, run for the hills. I've been around the block. I'm experienced when it comes to credit and money management. I had a bad financial situation and health issues and decided to go this route. They are dishonest, unethical, and verging on immoral. Seek another alternative. Review is asking me to submit how much money that the company saved me but there should be a humongous asterisk next to that because of their unreasonable fees which they take out before they start paying your creditors.

1 year ago

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Maria Santa Ana, CA

Don't think any of the reviews are true. Here's mine. They're great at the beginning and you think you're good until you realized that not all companies have to work with them. I ended up getting sued by one of the creditors during the program and I pretty much did my own negotiations for other companies that didn't want to take part. So in the end, I got screwed and was in a worse place than when I started.

2 years ago

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Drew Evans Cypress, TX

DO NOT RECOMMEND THIS PROGRAM. Wish I could give no stars. They took money from for years for a creditor that 1) they didn't reach out to and 2) that had already settled the amount without them involved. I now cannot get in touch with anyone or receive a phone call back. They took thousands of dollars from me and are being very deceptive when it comes to refunding my money. This company is very unprofessional and deceitful. DO NOT USE THIS COMPANY.

2 years ago

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Kammann Kammann-Cirinelli Denver, CO

I thought about using them to help with a few things hanging on my credit but I ran in some financial issues and was not able to move forward so I called left very specific reasons for not being able to complete my sign up which I was reinsured that if something came up ALL I HAD TO DO WAS CALL AND THERE BE NO ISSUES!: NOT ONLY WAS A PAYMENT TAKEN OUT BUT 4 PAYMENTS AND 2 $1.00 CHARGES OVER $60 DOLLARS AFTER I CANCELED SO BE AWEAR OF YOUR BANK FUNDS WITH THIS COMPANY! THEY LOST MY SERVICE PERIOD!!! TRUST ANYTHING AND EVERYTHING!!!

2 years ago

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