Name: Citi
Rating: 4.4

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Jeff Winter Garden, FL

The worst customer service experience ever. Never made a late payment until my wife was in labor when payment was due. Under the circumstances, we missed making the payment, but paid in full the following week. I called to explain and request cancellation of the late fee. Shocked, absolutely shocked that they wouldn't waive the late fee!!!

3 years ago

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Kym Gangl Spokane, WA

Love citibank..always courteous. Helpful and CSU seems to KNOW their stuff. I will stay with this co.

4 years ago

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Michfan Oklahoma City, OK

I was extremely happy with them when I had them. I was working on my credit and didn’t use them for a while and they cancelled my account for inactivity.

9 months ago

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Greg Guild Puyallup, WA

I use my Costco CITI card all the time and it works for me. Their customer service has always been more than helpful!

9 months ago Edited August 18, 2022

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Haygar Horrible Weaverville, NC

Their credit card works everywhere. Their customer service is good. Just wish they had a bank location near me in Asheville,NC.

11 months ago

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Offatnight Hughson, CA

They give you a great balance since starting to raise my credit score and had no problems with the app

11 months ago

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jannie turner Cherry Hill, NJ

Citi credit has been a blessing in my life. I was able to get a loan increase that help me complete my Bachelors Degree. Thanks for standing by me

1 year ago

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JOld2 Sacramento, CA

I got Citi Card through Costco. The interest rate isn't too bad and I get rewards for using the Citi card on lots of different purchases.

1 year ago

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Shalon Johnson MS

Cutie is super hard to navigate. Website is not as user friendly. Not any extra perks for being a member. It’s a basic credit card. Wish there was some perks or rewards involved.

1 year ago

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Bobbie Thurgood American Fork, UT

Good service if you have a problem. I’ve had two false charges and Citi took care of them immediately after I notified them

1 year ago

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Terrah Anderson Herriman, UT

Love our Costco Citi card. Great kickbacks, easy to use app, and positive customer service experiences when we've needed help.

1 year ago

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Jennifer Dunlap Kingston, WA

I have had a great experience with citicard. They offer great perks for travel and cash back. I have never had any issues.

1 year ago

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Steve Colella Coraopolis, PA

I was a long time credit card customer with city until they abruptly canceled my card with no notice or advising on actions I could take to keep my account active. It was automatically canceled due to inactivity

1 year ago

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Paula Pili Provo, UT

This card offers no room for growth Customer service is difficult to work with and no matter how much you try to pay on time Nothing you do helps They offer no increase No growth It’s seriously a waste of card to have I ended up closing mine I had 💯 payment history Never allowed to improve

1 year ago

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Samf Tampa, FL

I have been a card customer for 25 years. I love the low rate cash advance promos when I need them. Great customer service as well.

1 year ago Edited December 30, 2021

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tommy melvin Richmond, VA

Great card for balance transfers. Zero % for different periods of time. Good reward programs as well on certain cards.

1 year ago

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hminfo Olney, MD

Citi offers a great credit card. I have had it for years. I like the cash back feature. The app is also great and easy to use.

2 years ago

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Jun Chen Rockville, MD

I have two credit cards from Citi Bank. It is good to use when we travel internationally and have good rebate. I have no issues to use it and customer service is very good.

2 years ago Edited September 14, 2021

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Kurt Lucas Reston, VA

I love getting the cash Back checks from Citi for using their card. It's a great reward. Citi customer service is always quick to resole a card issue.

2 years ago Edited September 14, 2021

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Steven Klaproth Phoenix, AZ

I have several products with Citi. Their products and service are remarkable. I love the website and the friendly service.

2 years ago

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ang Milwaukee, WI

I use my citi card for everything. The rewards are amazing. They have been great to work with when my card number was stolen.

2 years ago

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Jared Provo, UT

I have a Citi credit card through Costco, and my experience so far has been great. The app works well, and I've never had reason to settle a dispute.

2 years ago

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AF ,

I've been happy with my Citi card. I get points back on my purchases which is always nice. I feel like they keep an eye out on your security too.

2 years ago

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Dave_ Layton, UT

I thought Citi was good to work with and took care of me as a customer. Pay on time and keep your balance down and you’ll never have problems.

2 years ago

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Danielle LeCheminant Lehi, UT

Their website is easy to navigate. They communicate well using emails. I love using them for our credit card and they have great cash back rewards.

2 years ago

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Tiauna Anderson Salt Lake City, UT

Citi has great rates and amazing customer service. We've been members for three years now and I highly recommend the card

2 years ago

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abe fried Bensalem, PA

Their customer service agents are rude at times, even to long standing customers. they wouldn't let my dad use the restroom in the branch even though we have been customers for tens of years.

3 years ago

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Megan Johnston West Jordan, UT

I love using my CitiBank Card for everything. I got mine through Costco so I get a lot of refunds back throughout the year.

3 years ago

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Kilee Wagner Eagle Mountain, UT

We have a cash back rewards Citi card and use it for everything! Love the app as well and how easy it is to pay your bill and view your statement.

3 years ago

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Jacob American Fork, UT

Citi is one of the best credit cards around! I love having no foreign fees and having no interest! In partnership with Costco, it is the best.

3 years ago

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Tim Berrett American Fork, UT

Every CC company raises rates and tries to get the maximum amount of interest out of you, including citi. I avoid credit cards as much as possible, but I do have one Citi Costco card. It has been fine, but I am ready to cancel it even though it is paid off every month.

4 years ago

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Cori Jacobsen Ollerton Alpine, UT

Citi is easy to communicate with as well as helpful in times of need. I have had cc theft and they took good care of my issue.

4 years ago

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Tania Saunders Saratoga Springs, UT

Love my Costco Citi card. I haven't really had any other rewards card, but I have really enjoyed this one. Already racked up $360 this year.

4 years ago

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PolyanaL Salt Lake City, UT

My one and only credit card is through Citi. I am still trying to pay off my credit card debt. I signed up with them without reading all the details. The interest is too much, as soon as I pay this off. I would never use credit card.

4 years ago

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Kristin G Pleasant Grove, UT

I love my Citi credit Card. When I first got it I received 0% interest for the first 6 months. Great customer service too.

4 years ago Edited September 14, 2021

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Verified Customer

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J.Rothstein Pittsburgh, PA

cooperative and use of extra safe measures

2 years ago

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Sideeq H. Muhammad Cincinnati, OH

They support their customers I will contact them again if need be

5 months ago

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Stella Wilson Humble, TX

I didn’t have great service with this card fell behind due to loss of job but paid it off and they canceled my card

7 months ago

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Carol Ford Eugene, OR

We use this credit card because of COSTCO only. It’s been a good credit card, used anywhere.

7 months ago

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Brandie Whitlock Sturgis, KY

Great customer service! Fraud department was very efficient when my card was stolen.

1 year ago

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James Fitzpatrick The Bronx, NY

software stinks;can never sign in, after I get tech assistance, I can sign in once and then problems persists, my three digit code field is misplaced and there is no way to correct it.

3 years ago

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Gene Pattee Fresno, CA

Good I would recommend this to anyone the only drawback is reward is only redeemable once a year

3 years ago

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Jing Farber Indianapolis, IN

Miss a payment, the jack up the interest. Try to pay down your balance, they cut your credit limit so that your "usage" is too high. They believe in "kick 'em when they're down" - vile bankers

3 years ago

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Vincent P. Eason Nampa, ID

I like the convenience of this credit card until I found out about the $60 a year annual credit card fee now I'm going to cancel them

3 years ago

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Amy Boren American Fork, UT

We have a costco citibank card. We love the cash back rewards and it has been very easy to use. Lots of great perks.

3 years ago

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Roger Leach Rosharon, TX

Outstanding customer service, great service with fraud warning, no problems with 30 years of use.

4 years ago

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Rick

They are very friendly and helpful when I have called customer service interest rates are fair.

5 years ago

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James Woodworth Peoria, AZ

I primarily use the Citi Double Cash Card. The rewards every month are fantastic.

9 months ago

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Gisele Sasser New Smyrna Beach, FL

Very pleased with Citi. Never had a problem. A real plus when I travel, it's accepted everywhere.

10 months ago Edited August 3, 2022

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lawnguy69 Howell, MI

Love the double cash card. 2% back on things you have to buy anyways is great. Easy to redeem as well.

1 year ago