Name: Citi
Rating: 4.3

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Shoppingmom7 Cincinnati, OH

Originally I LOVED my Citibank cards! Had been a customer with them for over 10 plus years....Starting out the card benefits & features were FANTASTIC!! For YEARS went with out a problem. Then out of the blue this month (Nov 2021) they stripped both my credit lines ($10k on 1 card & $8000k on my other & my Home Depot credit card which Citi owns $8k CL) with NO valid reason. I was NEVER late or past due. NEVER went anywhere near my credit limit..At the time they closed my account I had a 805 credit score....When I called all I was told was "it was a random review of my credit report & there was nothing anyone could do".....I was & still am FURIOUS! Citi always thanks u for being a valued & loyal card member but this "Valued & Loyal card member" was SCREWED by Citi with NO vaseline!! Be careful! Citi has NO loyalty to their best customers..

2 years ago

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sheila white Kalamazoo, MI

All correspondence I receive from them is prompt and accurate. I get invitation for offers frequently and their rates are reasonable. Haven’t had any complaints ever.

3 years ago

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Barbara Porter CA

Citibank was fast to notice fraud on our account and notify us. They quickly removed the fraudulent charges and replaced our credit cards. I would recommend them to anyone.

3 years ago

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Eban Beltran Arlington, TX

Citi has a wide range of great credit cards. I have about three of them but never charge anything other than subscription services to them. No complaints over the ease of using basic features like AutoPay.

3 years ago

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Dre35 West Valley City, UT

The benefits associated with the card are awesome! I used this card a lot when I was travelling internationally for work, and there were no transaction fees. Great customer service.

4 years ago

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Jolene Pleasant Grove, UT

We have had a Citi Credit Card for years. I love that our purchases earn points that I use on my Amazon.com purchases. When someone made purchases on my card, the customer service agents were very helpful!

4 years ago

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Corbett Douglas Cedar Fort, UT

I use this card for military travel. I over paid a bill once without realizing and the sent my money back to me after I caught the mistake almost a year later.

4 years ago

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kayshel Herriman, UT

I went with citi bank because of Costco's affiliation with them. The credit card has been exceptional in rewards and also helped quickly when I had a fraud issue .

4 years ago

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Erika Shumway Managua, MN

My Citi card works amazing. There is an app and it is easy to use. It reminds me when a payment is due, which is super helpful. They are also very honest and trustworthy.

4 years ago

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Darrin Henry Pleasant Grove, UT

I love my citi card. I am able to accumulate points for cash back and get tickets for certain concerts ahead of time and I love Costco where I use it at.

5 years ago

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Ponch Thompson South Jordan, UT

We have a Costco Citi card - Voucher for Costco each year. Great rebate on Gas 4% and Restaurants 3%. We like it. It has allowed us to earn a cashback bonus by simply using it for things we already would.

5 years ago

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Keri Christensen Lehi, UT

I have a citi card with my Costco membership and I have been very impressed! I always get my Costco cash checks in the mail and when I misplaced it one time they sent a replacement very quickly.

5 years ago

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edward reese Hyattsville, MD

just recently got a card from them and i enjoy not having penalty, no annual fee, and i can set my own pay date. another great benefit is the access to ticketmaster presales!

6 years ago

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Angela Nelson Pleasant Grove, UT

We have the Citibank Costco visa and we love it! We get great cash back and customer service has been great, and of course it makes shopping at Costco much easier. No complaints so far.

6 years ago

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Celia Waipahu, HI

My husband has a CITI card and we love it. He uses that more than any card, we earn points and it gives us alerts on what we are spending. We pay it off all the time.

6 years ago

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Dave Brinton

I use a Citi card for all of my major grocery shopping. I love the cash back options. When I lost my card they sent a replacement the next day. Great customer service.

6 years ago

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Derrick Lubbock, TX

I have multiple accounts that are accessible together on a single app. Excellent interface, excellent service, and excellent savings. Highly recommend.

6 years ago

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Madge Easton Orem, UT

Have used this card for a few years now. I had to change my card number. They were great and quick to do this The returns on our spending is great. We enjoy the extra money when the check comes is the mail.

6 years ago

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JAIMEE SMART Logan, UT

We have three different Citi cards and are completely loyal to them. We get great returns and exceptional customer service. I will always stay with Citi.

6 years ago

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Keith Gornjak

Great card with great benefits! Customer service is always helpful.

5 months ago

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Vanessa

I have been with Citibank for over 30 years and have always valued their services.

8 months ago

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Jay Rallion

I have had a credit card with Citibank for over 30 years, and they've been great.

8 months ago

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Banson boy

My Citi card is my life saver very easy to make payments and their customer service are top notch

8 months ago

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Doug Foerch Libertyville, IL

I really liked their introductory offer of no annual fee for the first year and big miles if you spend a certain amount in the first 3 months.

3 years ago Edited October 14, 2021

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Janet Huff

Excellent service. Anytime I've called, they have helped solve my problem. Very friendly and caring.

4 years ago

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Jeff Winter Garden, FL

The worst customer service experience ever. Never made a late payment until my wife was in labor when payment was due. Under the circumstances, we missed making the payment, but paid in full the following week. I called to explain and request cancellation of the late fee. Shocked, absolutely shocked that they wouldn't waive the late fee!!!

5 years ago

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Kym Gangl Spokane, WA

Love citibank..always courteous. Helpful and CSU seems to KNOW their stuff. I will stay with this co.

6 years ago

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Shanna Harris

I would definitely recommend citi I have a Best Buy card through them, always getting perks. I multiple times the APR has reduced

8 months ago

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johnny turner College Station, TX

We have had a couple of medical issues lately and couldn’t make our payments. So since we couldn’t make our payments they now some 5 months later offer us a lower interest rate. If that’s the case why didn’t you do this at the first? Or give it to all customers.

9 months ago

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Stephanie Ponce Hemet, CA

One of my favorite credit cards. Their commutation skills are great. They lock your card and call you when suspected activity shows on your account.

1 year ago

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scott Urbana, IL

Good credit card for the most part. App is decent but a little clunky. Notifications work very well, almost instant purchase notifications on my phone.

1 year ago Edited June 16, 2023

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Donald O'Malley San Francisco, CA

We deposited money with Citi based on an offer; at the termination of the required months of deposit we requested our promised reward and were denied it. It took WEEKS of arguing and repeated long phone calls to force Citi to honor its commitment: they obfuscated and denied the offer, then said we did not sign up, then said our offer-code was incorrect, etc etc etc. I would not trust this company as far as I could carry their headquarters.

1 year ago

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Tyler Stowe Plano, TX

Have had a credit card through Citi for 1 year and have had a great experience with them. Signed up for an 18 month 0% interest card.

1 year ago

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Heather H Sanford, FL

Citi is a good company and provides accurate, timely statements. Their customer service could use a little improvement, but overall, Citi is excellent!

1 year ago

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MBA Dallas, TX

Great card. Just needs better customer service. Needs USA customer service. Agents need overall approval. The international fee for conversion is totally free

1 year ago Edited February 27, 2023

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Jeff Barton Layton, UT

I use a Citi Costco card. I found that the citi bank customer service has been excellent and they offer the best benefits of any store card. Thanks!

2 years ago Edited October 13, 2022

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jannie turner Cherry Hill, NJ

Citi credit has been a blessing in my life. I was able to get a loan increase that help me complete my Bachelors Degree. Thanks for standing by me

2 years ago

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JOld2 Sacramento, CA

I got Citi Card through Costco. The interest rate isn't too bad and I get rewards for using the Citi card on lots of different purchases.

2 years ago

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Shalon Johnson MS

Cutie is super hard to navigate. Website is not as user friendly. Not any extra perks for being a member. It’s a basic credit card. Wish there was some perks or rewards involved.

2 years ago

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Bobbie Thurgood American Fork, UT

Good service if you have a problem. I’ve had two false charges and Citi took care of them immediately after I notified them

2 years ago

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Terrah Anderson Herriman, UT

Love our Costco Citi card. Great kickbacks, easy to use app, and positive customer service experiences when we've needed help.

2 years ago

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Jennifer Dunlap Kingston, WA

I have had a great experience with citicard. They offer great perks for travel and cash back. I have never had any issues.

2 years ago

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Steve Colella Coraopolis, PA

I was a long time credit card customer with city until they abruptly canceled my card with no notice or advising on actions I could take to keep my account active. It was automatically canceled due to inactivity

2 years ago

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Paula Pili Provo, UT

This card offers no room for growth Customer service is difficult to work with and no matter how much you try to pay on time Nothing you do helps They offer no increase No growth It’s seriously a waste of card to have I ended up closing mine I had 💯 payment history Never allowed to improve

2 years ago

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Samf Tampa, FL

I have been a card customer for 25 years. I love the low rate cash advance promos when I need them. Great customer service as well.

2 years ago Edited December 30, 2021

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tommy melvin Richmond, VA

Great card for balance transfers. Zero % for different periods of time. Good reward programs as well on certain cards.

3 years ago

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hminfo Olney, MD

Citi offers a great credit card. I have had it for years. I like the cash back feature. The app is also great and easy to use.

3 years ago

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Jun Chen Rockville, MD

I have two credit cards from Citi Bank. It is good to use when we travel internationally and have good rebate. I have no issues to use it and customer service is very good.

3 years ago Edited September 14, 2021

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Kurt Lucas Reston, VA

I love getting the cash Back checks from Citi for using their card. It's a great reward. Citi customer service is always quick to resole a card issue.

3 years ago Edited September 14, 2021

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Steven Klaproth Phoenix, AZ

I have several products with Citi. Their products and service are remarkable. I love the website and the friendly service.

3 years ago