Name: Citi
Rating: 4.2

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Rick Gore Canton, GA

Due to their cash back program. This is my most used card. I highly recommend Citi. They are also very easy to deal with and have very good customer service.

2 years ago

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Dadutch3zz Buffalo, NY

I love Citi! The perks are amazing the card never have any issues. I love the touch less feature during the pandemic. They are amazing! I will recommend to anyone.

2 years ago

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Nicole Williams West Jordan, UT

I have 2 different Citi cards. They have been good to use. They don't get as good of cash back and rewards, but I did just recently get a promotion for 0% interest for 18 months!

2 years ago

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Moses F. Chandler, AZ

We have used Citi Bank services, for many years. With full confidence of our transactions. Citi has always provided professional support, & has a long & great track record.

2 years ago Edited January 21, 2022

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Michigander101 Macomb, MI

Citi helped me get through college and build my credit score. When I needed to purchases books and essentials, I was covered. Never had had issues with billing or hackers.

2 years ago

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Shoppingmom7 Cincinnati, OH

Originally I LOVED my Citibank cards! Had been a customer with them for over 10 plus years....Starting out the card benefits & features were FANTASTIC!! For YEARS went with out a problem. Then out of the blue this month (Nov 2021) they stripped both my credit lines ($10k on 1 card & $8000k on my other & my Home Depot credit card which Citi owns $8k CL) with NO valid reason. I was NEVER late or past due. NEVER went anywhere near my credit limit..At the time they closed my account I had a 805 credit score....When I called all I was told was "it was a random review of my credit report & there was nothing anyone could do".....I was & still am FURIOUS! Citi always thanks u for being a valued & loyal card member but this "Valued & Loyal card member" was SCREWED by Citi with NO vaseline!! Be careful! Citi has NO loyalty to their best customers..

2 years ago

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sheila white Kalamazoo, MI

All correspondence I receive from them is prompt and accurate. I get invitation for offers frequently and their rates are reasonable. Haven’t had any complaints ever.

2 years ago

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Barbara Porter CA

Citibank was fast to notice fraud on our account and notify us. They quickly removed the fraudulent charges and replaced our credit cards. I would recommend them to anyone.

3 years ago

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Eban Beltran Arlington, TX

Citi has a wide range of great credit cards. I have about three of them but never charge anything other than subscription services to them. No complaints over the ease of using basic features like AutoPay.

3 years ago

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Dre35 West Valley City, UT

The benefits associated with the card are awesome! I used this card a lot when I was travelling internationally for work, and there were no transaction fees. Great customer service.

4 years ago

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Jolene Pleasant Grove, UT

We have had a Citi Credit Card for years. I love that our purchases earn points that I use on my Amazon.com purchases. When someone made purchases on my card, the customer service agents were very helpful!

4 years ago

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Corbett Douglas Cedar Fort, UT

I use this card for military travel. I over paid a bill once without realizing and the sent my money back to me after I caught the mistake almost a year later.

4 years ago

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kayshel Herriman, UT

I went with citi bank because of Costco's affiliation with them. The credit card has been exceptional in rewards and also helped quickly when I had a fraud issue .

4 years ago

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Erika Shumway Managua, MN

My Citi card works amazing. There is an app and it is easy to use. It reminds me when a payment is due, which is super helpful. They are also very honest and trustworthy.

4 years ago

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Darrin Henry Pleasant Grove, UT

I love my citi card. I am able to accumulate points for cash back and get tickets for certain concerts ahead of time and I love Costco where I use it at.

5 years ago

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Ponch Thompson South Jordan, UT

We have a Costco Citi card - Voucher for Costco each year. Great rebate on Gas 4% and Restaurants 3%. We like it. It has allowed us to earn a cashback bonus by simply using it for things we already would.

5 years ago

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Keri Christensen Lehi, UT

I have a citi card with my Costco membership and I have been very impressed! I always get my Costco cash checks in the mail and when I misplaced it one time they sent a replacement very quickly.

5 years ago

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edward reese Hyattsville, MD

just recently got a card from them and i enjoy not having penalty, no annual fee, and i can set my own pay date. another great benefit is the access to ticketmaster presales!

5 years ago

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Angela Nelson Pleasant Grove, UT

We have the Citibank Costco visa and we love it! We get great cash back and customer service has been great, and of course it makes shopping at Costco much easier. No complaints so far.

5 years ago

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Celia Waipahu, HI

My husband has a CITI card and we love it. He uses that more than any card, we earn points and it gives us alerts on what we are spending. We pay it off all the time.

6 years ago

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Dave Brinton

I use a Citi card for all of my major grocery shopping. I love the cash back options. When I lost my card they sent a replacement the next day. Great customer service.

6 years ago

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Derrick Lubbock, TX

I have multiple accounts that are accessible together on a single app. Excellent interface, excellent service, and excellent savings. Highly recommend.

6 years ago

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Madge Easton Orem, UT

Have used this card for a few years now. I had to change my card number. They were great and quick to do this The returns on our spending is great. We enjoy the extra money when the check comes is the mail.

6 years ago

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JAIMEE SMART Logan, UT

We have three different Citi cards and are completely loyal to them. We get great returns and exceptional customer service. I will always stay with Citi.

6 years ago

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B

No physical branches across the majority of the United States, have to find Walgreens to deposit funds etc

5 months ago

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Michelle Thomas Anaheim, CA

Citi is an amazing. I love this company. Customer service is great. Cash back bonus is a plus.

10 months ago

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Banson boy

My Citi card is my life saver very easy to make payments and their customer service are top notch

6 months ago

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Courtney De La Paz

Hate it. Regret getting this credit card. It’s hard to get in contact with customer service. Just not a fan favorite of this one.

7 months ago

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Doug Foerch Libertyville, IL

I really liked their introductory offer of no annual fee for the first year and big miles if you spend a certain amount in the first 3 months.

2 years ago Edited October 14, 2021

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Janet Huff

Excellent service. Anytime I've called, they have helped solve my problem. Very friendly and caring.

4 years ago

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Jeff Winter Garden, FL

The worst customer service experience ever. Never made a late payment until my wife was in labor when payment was due. Under the circumstances, we missed making the payment, but paid in full the following week. I called to explain and request cancellation of the late fee. Shocked, absolutely shocked that they wouldn't waive the late fee!!!

4 years ago

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Kym Gangl Spokane, WA

Love citibank..always courteous. Helpful and CSU seems to KNOW their stuff. I will stay with this co.

6 years ago

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Julie Fennell Butler, PA

I am pleased to work with Citi. I have never had any issues and they were extremely helpful during my balance transfer.

9 months ago

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Ray Chase Iowa Falls, IA

Introductory interest rate 0% for first 18 months. Helped me catch up on other cards. Access to credit score.

9 months ago

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Person Chino Hills, CA

Most calls depending on branded credit card goes to overseas (India) cust serv which is crappy, Costco Citi goes to US cust serv but it's 50/50 whether you get good knowledge person or crappy

11 months ago

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patricia valeri

I use this card for all of my Costco purchases and I receive a decent reward at the end of each year.

11 months ago

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cheri poile Elmira, NY

Awesome company very good credit card rates they are very helpful when you call and you can understand them.

11 months ago

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scott Urbana, IL

Good credit card for the most part. App is decent but a little clunky. Notifications work very well, almost instant purchase notifications on my phone.

1 year ago Edited June 16, 2023

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Donald O'Malley San Francisco, CA

We deposited money with Citi based on an offer; at the termination of the required months of deposit we requested our promised reward and were denied it. It took WEEKS of arguing and repeated long phone calls to force Citi to honor its commitment: they obfuscated and denied the offer, then said we did not sign up, then said our offer-code was incorrect, etc etc etc. I would not trust this company as far as I could carry their headquarters.

1 year ago

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Tyler Stowe Plano, TX

Have had a credit card through Citi for 1 year and have had a great experience with them. Signed up for an 18 month 0% interest card.

1 year ago

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Heather H Sanford, FL

Citi is a good company and provides accurate, timely statements. Their customer service could use a little improvement, but overall, Citi is excellent!

1 year ago

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MBA Dallas, TX

Great card. Just needs better customer service. Needs USA customer service. Agents need overall approval. The international fee for conversion is totally free

1 year ago Edited February 27, 2023

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Jeff Barton Layton, UT

I use a Citi Costco card. I found that the citi bank customer service has been excellent and they offer the best benefits of any store card. Thanks!

1 year ago Edited October 13, 2022

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jannie turner Cherry Hill, NJ

Citi credit has been a blessing in my life. I was able to get a loan increase that help me complete my Bachelors Degree. Thanks for standing by me

2 years ago

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JOld2 Sacramento, CA

I got Citi Card through Costco. The interest rate isn't too bad and I get rewards for using the Citi card on lots of different purchases.

2 years ago

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Shalon Johnson MS

Cutie is super hard to navigate. Website is not as user friendly. Not any extra perks for being a member. It’s a basic credit card. Wish there was some perks or rewards involved.

2 years ago

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Bobbie Thurgood American Fork, UT

Good service if you have a problem. I’ve had two false charges and Citi took care of them immediately after I notified them

2 years ago

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Terrah Anderson Herriman, UT

Love our Costco Citi card. Great kickbacks, easy to use app, and positive customer service experiences when we've needed help.

2 years ago

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Jennifer Dunlap Kingston, WA

I have had a great experience with citicard. They offer great perks for travel and cash back. I have never had any issues.

2 years ago

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Steve Colella Coraopolis, PA

I was a long time credit card customer with city until they abruptly canceled my card with no notice or advising on actions I could take to keep my account active. It was automatically canceled due to inactivity

2 years ago