Name: Citi
Rating: 4.3

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Jennifer Costa

Love citi card! Website is user friendly. I've been a member for over 15 years.

1 month ago

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Kalume Ibrahim Miami, FL

Citi credit cards are easy to send to friends as gifts during traveling and accepted everywhere.

1 month ago

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Rafael Matthew Jamaica Plain, MA

I've been banking with Citi for almost a decade now and I can honestly say that it's the best bank I have ever used. They offer a wide range of products and services, from credit cards to mortgages, that are tailored to fit my needs. Their customer service is unbeatable; they always respond quickly to my inquiries and take care of any issues promptly. Citi Review is an amazing bank!

1 year ago

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Jlbflatx New Braunfels, TX

Love citi. Love the money back rewards. I have the 2 percent where you get 1 percent when you buy and 1 percent when you pay your bill. Who doesn’t like getting money back! Easy to use their site. Can view all charges, can ever click to get notifications on when you buy and when you pay and more. Easy to spot a fraud charge if needed. Customer service has always been great with questions. Easy to manage account online. They even have special protective services for your card for damages etc. I find the card convenient and accepted everywhere.

2 years ago

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Megan Roper South Jordan, UT

I absolutely love my Citi Credit card. This is the one credit card I use all the time because they have great rewards. I also have been so impressed by their security team and customer service. Any time I have a question or concern I call their company and it is figured out within minutes. I got my credit card number taken once and they took care of the situation so quickly and professionally.

2 years ago

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Janessa Herriman, UT

We have the Citi double cash card and the Costco Citi card. Love both of them and the perks we receive from each. Double cash back on everything we purchase is better than most other credit cards normal rates or 1 or 1.5% back. We also don't have to worry about the rotating rewards and getting the cards mixed up of what to use and when. The Costco card has great perks with 4% back on gas and 3% on dining and travel. We have had to get new double cash cards a few times because of stolen information, which is probably another company's fault where we have used the card. Citi is always great at overnighting new cards to us and cancelling the transactions that were not made by us.

4 years ago

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Reese Pleasant Grove, UT

I have had a Citi credit card in the past and it was good on fees, average on the interest rate and easy on the functionality. I could use it anywhere and the limit was reasonable. It would have been better if I could have payed it off monthly but I had to carry a balance and this wasn't terrible as they were easy to work with, but it was expensive. They have great options for everyone and a card that will fit everyones situation.

4 years ago

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Brandie Rudy West Jordan, UT

I have been a citi customer for a long time and over the years they have made so many great improvements. I love being their customer as they take suggestions from consumers serious and make changes that are appropriate. They have so many card options to fit anyones needs. They have low interest rates, no annual fee and offer low interest payoff options for high interest rate debt. They have an extremely intuitive website that provides options to make payments and ask questions.

5 years ago

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Helen Thompson Bountiful, UT

WE DO SO MUCH OF OUR FOOD SHOPPING AT COSTCO THAT WE DECIDED TO SAVE AND TRY USING THE CITI BANK CARD. WE HAVE REALLY ENJOYED THE SAVINGS AT THE END OF THE YEAR WE GET WITH THIS CARD. THEY HAVE BEEN VERY EASY TO GET AHOLD OF WITH OUR QUESTIONS THEIR MONTHLY STATEMENTS ARE EASY TO USE AND KEEP TRACK OF YOUR SPENDING. WE ARE HAPPY WE CHANGED OVER TWO YEARS AGO.

5 years ago

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Shauna Craig Pleasant Grove, UT

We have the business Costco Citi card and absolutely love it. We use it for everything and end up getting a nice check at the end of the year. We have had to contact customer service to reverse charges and they were professional and efficient. They alert us if charges are made that may not be ours. When I lost my card, they were extremely helpful and quick to replace it.

5 years ago

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Courtney De La Paz

Hate it. Regret getting this credit card. It’s hard to get in contact with customer service. Just not a fan favorite of this one.

2 months ago

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Hibob Kokomo, IN

My experience using Citi has been great and easy to use them. Their customer service support is available 24/7 when I have questions

6 months ago

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NY LaserX

Technology is behind competition. CitiGold promises benefits but finds ways not to honor them

1 week ago

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Toni Lazcano Los Angeles, CA

The best credit card I’ve ever owned. Payment reflect same minute, incentives are actual incentives, great customer service, and is accepted everywhere with actual banks!

6 months ago

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TC B Florissant, CO

Well, I used to really like Citi. It was my 2nd favorite credit card. I had a high credit limit and the double cash card had great cashback perks. All the sudden one day, without any notification or reason (no change in credit score or payment history), my credit limit was cut in half....which impacted me- in complete embarrassment- when I went to use it. Not cool, Citi, not cool. I will pay it off and let it just sit in my drawer. Citi will not get additional money/support/business from me.

8 months ago Edited August 11, 2023

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Chad Edgar Wentzville, MO

A very good credit card to have in case of emergencies in CT is awesome and will be there for you when you need them most cheap and easy repayments small payments easy easy payments and wonderful customer service

2 years ago

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Joseph Kimatu Springfield, MA

Not so good. I have had the cards for some time now. I took them to use in store but later I was sold to Citi. The rates are very high. Though they advance cash without interest for a year or 18 months, one ends paying up through the nose. But for the moment I have to deal with them. I don't have much choice.

4 years ago

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ALEXA J HOWALD

Generally good. They have been good about contacting me concerning questionable charges. The last time, though, when the card needed to be cancelled and a new one issued, I had to wait 10 days for the replacement card to arrive, which was very inconvenient.

4 years ago

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Adam Wolfe

I have never had any problems with this card. Customer service is awesome and has always taken care any questions or issues I have with disputes. I would recommend this card to just about anybody.

4 years ago

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Qiao Bethesda, MD

Citibank credit card is the most reward card I got so far, It is safe and closely monitored for abnormal activities, I got instant messages when my count was compromised , and bank mailed out my new replaced card right way.

4 years ago

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Mikayla Ralston Navarre, FL

I've used CitiBank for credit cards in the past. They also have the contract for the government travel credit card (GTCC). The GTCC isn't the easiest thing to use. In fact, I typically avoid using it. As for their other credit cards, they are fine.

4 years ago

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Hung

The customer service is very helpful, I had a few disputes with charges from some company and the Citi bank personnel had straightened it out quickly, I would recommend others to have business with them

5 years ago

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John Baylor Jr Richmond, VA

The double cash card is an awesome card being able to receive points on the purchase and then as you pay it back is an amazing concept! You're getting double points for your purchase!!

9 months ago

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Elaine Boston, MA

Great way to finance furniture and stores items. I used for many years buying furniture and have a very good experience. Good offers paying without interest in a certain period of time. Highly recommended

10 months ago Edited June 13, 2023

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Jessica Romero Port Jefferson, NY

Have been a customer of Citibank for many years now. First only having a checking account with them and then being offered a credit card. Love the flexibility with them and between accounts. Great rewards.

11 months ago

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Sonkarlay Tappeh

Very nice credit card company and good customer service support.

1 month ago

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Jorge Briscoe Lafayette, LA

As a COSTCO customer who has the CITI COSTCO VISA I am pleased to say that this is the BEST relation between credit card and merchant. the ease of use, the benefits, the hassle free connection's between COSTCO and CITI make this card a DREAM team with COSTCO

1 year ago

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Mackenzie Spears Hutchinson, KS

Easy to use card. Easy to navigate app. One frustration I do have is my husband had me as an authorized user and they won’t allow me to have my own account to login and manage the account. I have to use his login. It’s lot a huge deal but it is annoying as if I get locked out for some reason it’s harder to gain access since it’s linked to his info and not mine.

1 year ago

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Gumby Rowland Heights, CA

I just got a Citi card because they offered a $200 bonus if I used it right away. I was pleasantly surprised when I received the bonus immediately after having spent the required amount. I figured it would take a month or two.

1 year ago

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Ellie Bradley Thousand Oaks, CA

Citi has excellent service - almost too excellent. My husband is in the tech industry and often buys tech equipment, however when he uses our Citi card, he often gets temporary blocks or "did not go throughs" because those are high crime areas. He tired of always having to do the extra work to approve his purchases. Thanks for being thorough though!

1 year ago

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Deanna Greco Murphy, NC

I have had several accounts with Citi over many years. I value logging into one site to see all of my accounts. Customer service is always helpful and pleasant. Getting answers to questions is very easy. Citi offers many different programs to fit anyone's needs.

1 year ago

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TheRustyScupper Clermont, FL

We use Citi credit cards for family purchases, of about $3500/month. ANYTHING that be bought via credit card is put on Citi. With double-rewards, there is always money coming back to us. When we have had disputes over charges, they reacted quickly. Our disputes were removed from the bill until they were resolved. Good phone servicing.

1 year ago

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lucy li Austin, TX

We use CITI BANK credit card for years. If we found problem they will help immediately and solve problem with no hassles. And dispute on the app is really helpful. CITI BANK helped us took a little money back from a dentist office lately. The dentist hold my money over 4 month and never want to give back to me.

1 year ago

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LaVoya Searcy Siloam Springs, AR

I was a Citi customer for about 14 years. Usually got good service. Between my Mother and I we had 3 different accounts. When we had to close accounts because they were closing the branch, I received 300.00 back for an account that was suppose to have been closed. So I learned, banks really do take your money and use it without your permission. Even the teller seemed surprised when she located the account and gad to give back the 300.00!!

1 year ago

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Judy Fred Narragansett, RI

A 2% cash back card that is good for ALL purchases?? It's true! one % when I buy, one% when I pay. No annoying rotating categories to keep up with! I'm a busy person, and I know that this card will always be in my wallet. The smartphone app is so EASY to use, I just love this card.

2 years ago

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Janan Grange Pleasant Grove, UT

I own the Citi Visa Costco card. I use it everytime I go to Costco. It's not my main Credit Card as another card gives me better travel points. However, it's been a great card and when my wallet was stolen they were easy to work with.

2 years ago

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Yuli Gallardo Delray Beach, FL

I have been a client of Citi bank for many years now and have both a Citi Credit Card and a debit card. Citi has been part of helping me grow my credit, I even used them once when I was trying to pay off by debts for a balance transfer at .% interest which really helped me a lot.

2 years ago

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Tami Thurgood Ogden, UT

I have had a credit card with Citi for several years and have never had any problems. When I lost my credit card, I got issued a replacement immediately. The replacement came in the mail quickly. The company is easy to work with.

2 years ago

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Alexandria Lekberg Chesterfield, VA

I have been a customer with Citi for 15 years. I love getting my miles with them for American. The company has been great for any unknown charges. They called me right away. They saved me from a $8,000 charge! So grateful they called. I can use it almost anywhere! The downside is that I can’t use it at Costco anymore.

2 years ago

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Yu-Jean Chon Chicago, IL

I have been using Citi credit cards for about 20 years. I am satisfied with their customer service and security measures. The only complaint is that on their bill they don't separate the charges made by the secondary card holder. All the charges are mixed and it is hard to tell which one is made by who. I shouldn't be that hard to show separate sections.

2 years ago

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Gavin Jones Columbus, OH

Used to have a few cards with them and for the most part was great, but ran into some stage and found the customer service not very helpful. Also found the mobile app to be v. Slow and not user friendly. However, the rewards which were given on the cash back due to purchases and also on paying off the balance was handy and great due to this made the card very worthwhile and counterbalanced the above negative points.

2 years ago Edited January 5, 2022

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Sarah Biondo Gilbert, AZ

We have a couple of Citi credit cards and have bigger credit limits on them after being customers for awhile. Everything is easy and we also seem to have great 0% balance transfer options that we love and take advantage of. Customer service is always helpful.

2 years ago

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Dave Spokane, WA

The Costco Citi Visa card has some of the best rewards out there. I use it for all my gas, restaurant, and entertainment purchases. I also like that it has my picture on it so it can serve as photo ID in a pinch. Good app also.

2 years ago

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Wilkshake Lehi, UT

I applied for a Citizen card in connection with my Costco purchases and have been very pleased. It enables me to receive alerts as well as paying rewards for card usage. I receive weekly updates and paying my charges on line has been very helpful.

3 years ago

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Christina Healey Provo, UT

We’ve really liked our Citi card. We get cash back every year and their customer service is easily accessible. They help with problems quickly. Using the app is super friendly and easy. I’ve had to replace my card because it was lost and they immediately send out a new one with no hassle.

3 years ago

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Eric Wilkinson Herriman, UT

We have a Costco Citi card. We love that we acquire Costco cash quickly and Citi has managed our account very well. If I ever call the customer service, they take great care of us. The website is easy to categorize where our money went so that we can stick to a budget.

3 years ago

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RodrigoRamirez Austin, TX

Recently opened up a card with Citibank. I really like how they give you a timeline showing with the amount you're paying how long it will take to pay it off. It's almost as if they're invested in helping you pay the card down when need be and managing finances.

4 years ago

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Martha Gourley Pleasant Grove, UT

We have used Citi as our main card that we use from Costco. We have been very happy with the service. The company is very good to answer questions and help with problems. They also notify us immediately if there are suspicous charges being made to the card.

4 years ago

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Tom Gourley Pleasant Grove, UT

I have been very pleased with the services offered by Citi. In my case, when I have anticipated foreign travel they have been helpful in putting into place "safeguards" that protect my account from fraudulent use. I have always found their customer service people readily available and knowledgable which isn't always the case with other companies.

4 years ago

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Ashley Pleasant Grove, UT

Citi credit card was my first credit card. They had an unbelievable beginning APR rate. It was a great way to establish my credit history and put me on my way from college. The student card even gives great rewards! It is a very reliable and trusted company which was important to me.

4 years ago