Name: Chase
Rating: 4.6

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Mikayla Ralston Navarre, FL

I've used Chase for both mortagage and unsecured credit cards. Very easy to work with and very easy/convenient to make payments.

4 years ago

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Pat Ohagan Anadarko, OK

Several times I had to contact them about unauthorized charges. Their response and resolution was perfect by my standards

5 years ago

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Sichuan Canton, OH

Absolutely the best. In my opinion, Chase is the industry leader due to the company's professionalism and outstanding customer service.

6 years ago

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Clint Gilbert, SC

Great Company!! Great Awards offered. They offer cash, Amazon deals, money towards your bill, gift cards to multiple places.

6 years ago

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Frank Corbin Richmond, TX

I have had good service with my Chase United Mileage Plus card. My transactions are accurately processed and I find their website easy to use.

6 years ago

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Linda Horn Iowa, LA

They pay me to buy things. I pay off the balance so I pay no interest. Their service is great. They watch out for unlawful charges.

6 years ago

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Shanna Frederick, MD

I feel like they watch over my card for fraud- which makes me happy. They are fair with APR's. Customer service is alway polite and ready to help.

6 years ago

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Megan Van Peenen Pompton Lakes, NJ

I like the card, however I have nothing to ahi for the thousands I've spent on my United card. I have never received one plane ticket from all the money we have spent.

6 years ago

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Susan Miracle Louisville, KY

they are pests. Everytime you turn around they are sending you blank checks for you to tranfer other credit debt. Their rates are slightly higher. Or they keep sending you junk mail.

6 years ago

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Anonymous Preston, ID

I have NEVER had any problems. Whenever I have needed to call I actually get to talk to a person. Their customer service is GREAT!!!

6 years ago

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Oleeta Lagrange, GA

I do things online and their website is very intuitive and has given me no trouble. You/I can set alerts, which is very helpful. Excellent service.

6 years ago

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George Vanek Sherman Oaks, CA

They do what I ask, are responsible and I have NOT had any problems with them contrary to B of A that I have had nothing but trouble with!!!

6 years ago

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Lori Schwab Sandy, UT

Great customer service. I don't like paying the yearly membership fee as some of our other banks will waive it after an appropriate amount of time and good payment history.

6 years ago

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Susan Stewart Salt Lake City, UT

I've used a Chase card for the last couple of years. It is my highest interest rate from the 3 cards I have, but it is gives me some decent amazon reward points. We use Amazon a lot, and so having the rewards points go back to Amazon has been really nice. When I have had issues, it is difficult getting ahold of a person.

6 years ago

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CentralNEBnB Cozad, NE

Have been very pleased with Chase; however, have had my card compromised a couple of times. Customer service does a good job addressing my concerns.

9 months ago

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Gracie Adorno Randolph, MA

Great % pay backs on items purchased. Easy to download app and get all into on your account and more. Great to do business with.

10 months ago Edited May 25, 2023

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David Adrian Morales Weslaco, TX

I had one of their credit cards years back. It was not the greatest card. Didnt really offer much other than the basic service of the credit cards. Customer Service was Ok though which made it a little better.

10 months ago Edited May 22, 2023

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Cindy Schultz Tucson, AZ

I have a chase freedom card. they have been excellent about identifying any potentially fraudulent activity and notifying me in a timely manner.

11 months ago

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Crystal

Great credit promos with spending benefits. I love using the points to pay off bills. I love their app. It's easy to use and look up information I need.

1 year ago

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Lenora Shuman Orlando, FL

I use Chase for all banking needs and credit. I’ve never had an issue the customer service couldn’t resolve. The Orlando branch (kirkman) has been extremely helpful.

1 year ago

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James Walker Lithonia, GA

Chase have been really good to me , best bank I recommend. I left Bank of America over 15 years ago and went to chase because customer service is way better

1 year ago

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Mackenzie Spears Hutchinson, KS

I’ve been a chase customer for a number of years. I do like the offers I get for balance transfers. One thing that frustrates me so I can’t find a way to request a limit increase. My credit is stellar and I would like to continue to boost it by improving my debt Toni come ratio. Other cards have an option when you login to you account.

1 year ago

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FriscoTXHomeowner Frisco, TX

Not a fan of Chase credit cards. The rewards seem good, but you have to remember to sign up for a category each month, which I usually forgot. The bank account just has fees on top of fees, it's too much work to make sure I wasn't overcharged.

1 year ago

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Robbin Nelson Castle Hayne, NC

Just started using Chase and I have had no problems at all. The customer service is great, the statements are easy to follow. I would recommend this card to anyone.

1 year ago

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Gema Ortiz Orem, UT

Not found of their fees, but if you can stay on track, their credit cards are good. I love my Amazon Prime with them. I can get points back, and great deals. Love their intro promo of $50 off when you signup.

1 year ago

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China Mike Clinton, ME

Very good card. Very good service. Reliable customer service is great. Is really nothing much I can say about disliking the company except for that interest rates. But what are you going to do? But besides that great company

1 year ago

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J Dean Bozeman, MT

Super bummer about our experience with this company. We have 3 Chase cards and have been excellent clients for over 10+ years. We had a large, fraudulent charge on our account in April and spent literally 100s of hours and many trips to town for faxes and certified letters to get it remedied only to be completely scammed. Chase did NOTHING. We followed their advice to a T and were told by multiple agents it was on their end that the ball was dropped, yet we could not get any resolution for the scam charge on our card. We are getting a jumbo home loan and will need to keep these accounts open until that happens for credit purposes. But the minute we are able, we will be cancelling our accounts and taking our business elsewhere. Chase did not stand up for our rights, did not reward our long-term loyalty and did nothing to support us in a very stressful time.

1 year ago

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Thawkes2017 AL

I loved the ease of being approved! I was approved for $1500 off the bat. My credit score is around 650 and they took a chance on me and it’s helping my score go up.

1 year ago

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Deanna Greco Murphy, NC

I have been a client of Chase for a long time. Rates seem a bit high. The website is convenient to see all accounts at Chase with one log in. Customer service has always been helpful.

1 year ago

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Matt Harvey Minneapolis, MN

Chase banking is great. Thier credit card division is totally separate and they don't communicate with the banks. Great service from the banking ...... Meh service from the credit card Thier app is very easy to use and very handy.

1 year ago

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Jepheth White Fairfield, CA

I had a chase for a long while until they got rid of the free checking account and made us pay a monthly fee. I liked the convenience of having all my Chase accounts at my fingertips through the app.

1 year ago

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Beverly Chavous Evans, GA

I have a credit card with chase and must say I'm satisfied with the card I even like the fact there's a option for you to check your credit score without it affecting your credit as far as an added inquiry to your credit.

1 year ago

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Jim S Orem, UT

I love my chase card. It has great cash back benefits, they have great customer service, and they even raised my available credit without requiring a formal inquiry.

1 year ago

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Haygar Horrible Weaverville, NC

Online banking is a breeze. Online security is rock solid. Their customer service is excellent and English speaking. I only wish they had a physical bank located near me in Asheville, NC.

1 year ago

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Brittany Gould Augusta, ME

Chas is probably one of my favorite credit card companies to work with and use. They offer a variety of options for everyone, even if you have bad credit history.

1 year ago

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Precious H. DeSoto, TX

I do all of my banking with chase and have their credit card. I have never had issues. When I have experienced fraudulant charges, they act swiftly to protect my assets.

1 year ago

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Elizabeth lujan Phoenix, AZ

I’ve been a client for years, I just wished that they wil give costumers more perks, like you had an emergency and your account overdrew for just a couple of days, they could be forgiven and more understandable

1 year ago

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Pacific Austin San Francisco, CA

Chase’s online banking is outdated. They have no function to request a credit limit increase online. Their “secure” portal is clumsy and dated, and I almost never check my messages for that reason. They also make it difficult to close accounts.

1 year ago

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Bill lucky Dobbs Ferry, NY

I have never had a problem with chase credit cards. Their customer service is helpful and knowledgeable whenever there has been a problem with a merchant.

2 years ago

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Jennifer B. Nashville, TN

Disappointed that whenever I have a problem with a vendor or transaction on my Chase card, they cannot seem to offer help but they are glad to take my service fees and interest for their card I’ve used for almost twenty years. I would like to see a little more consumer and customer advocacy out of Chase considering the rise in fraud and bad vendors we are seeing and considering how much money they make off of their customers.

2 years ago

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Leslie Penfield Alexander, AR

Chase is wonderful company that has great customer service! I have two credit cards with them and they continually support their customers with the best rates.

2 years ago

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Tammy Bright Lexington, KY

Chase is good to you as long as you keep good money with them. They are relentless if hard times come. I fell 1 month late on my car loan and they took it the night I spoke with them and told them I would pay $300 the next day. $300!!! 1 month! The rep was rude as well. I will never do business with Chase again.

2 years ago

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anna blaser CA

Chase is a great option especially for those who are just beginning to start building credit. They have great services, plus it’s easy to find nearby bank. I love them.

2 years ago

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Ashton Chamberlain ID

I’ve bank with them for years now and they have been everything that a good bank should be. Excellent customer service, easy to use, and acceptable services. 10/10

2 years ago

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lawnguy69 Howell, MI

Long time Ink customer. great to get 3% back on home improvement, office supply, restaurant and gas purchases. Pretty common purchases for many businesses.

2 years ago

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J B Sandy, UT

Chase has been a great financial partner when it comes to credit. When our credit card info was stolen, they had a new card out to us in less than 48hrs.

2 years ago Edited January 24, 2022

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Erinmarie Xian Seffner, FL

I opened a Visa Chase card 2 years ago - love it! from time to time they run promotions to get a higher reward percentage back and the cash back options are pretty great too.

2 years ago

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Brett Schiftner Weatherford, TX

I have a couple of cards with Chase and have never had a problem. Everything is accurate and if I have a question they handle it easily. On-line service is good as well.

2 years ago

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James Moss Knoxville, IA

Chase does a good job as a credit card company. I have never had a problem with the charge going through, and the customer service has always been professional.

2 years ago Edited January 3, 2022

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Hannah Faith Gentry, AR

Chase has the greatest customer service and the fastest way of taking care of card carriers. I needed to stop a fruad happening on my card and they made it so easy! Thank you Chase!

2 years ago