Name: Chase
Rating: 4.6

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Matt Martin Sacramento, CA

Chase has been there when others have not. As our nest egg has grown and shrunk come rain or shine...We appreciate their faith and no doubt they will be a great part of our financial success - something we've worked hard for. We bank with Chase everyday and use them for checking, savings, investing and for credit. They have provided advisors and sincere assistance to help us meet our financial goals.

1 year ago

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Alex Indianapolis, IN

I am of two minds with Chase. I really enjoy the rewards points and varied interest options, and we run many expenditures through Chase cards specifically to reap these. My Chase Amazon Visa is only surpassed in traffic by my straight-up debit card. Being savvy to the game takes a lot of thought and a smidge-above-average comprehension of interest rates, and I am convinced that the benefits I am receiving are subsidized by many more consumers who don't quite get it. They seem to make it confusing on purpose. This is in no way unique to Chase, but there are some stand-outs who seem to have a modicum of decency in this regard above the mean. Paying, tracking expenditures, access to counselling, payment arrangements, and other customer-friendly interactions are there to be had, however. I have active credit accounts with seven institutions, and I would place Chase in third place (poet and don't know it). The credit union has my back. The regular bank wants my business. Chase is minimally deceptive. Downhill from there. For the Amazon Prime member, you've likely got a Chase and/or a Store card. Neither can really be declared the best. Depends on your particulars. I do really appreciate that when an unrelated fraud shut down my checking account, Chase was happy to extend clemency on late fees and interest until it was ironed out, without demanding proof or other hassles. For new credit or a rollover, this is probably not your first stop. I do love the heavy duty cards they issue. I go through bank cards 5 times faster! Wish they had more brick-and-mortars but what can you do?

1 year ago Edited January 17, 2023

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I dislike synchrony bank this much -- I created an account just to leave a review Atlanta, GA

Sooooooooooooo, yeah. Just stick with best companies when you are getting credit cards. Many years ago Chase Freedom took over my old credit card. And they've been great. The interest rates are reasonable, so when you pay the bill, it makes a difference (compared to other cards I have). The rewards are really fair, and you can get cash, payments toward your balance, or gift cards for everything from grocery stores to big box stores and hotels. It's easy to use, easy to pay, and every accepts it.

2 years ago

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Phyllis Green Laguna Beach, CA

I have been with Chase for several years. Their representatives always there to greet you and offer assistance on anything you need. Their offices are so modernized I felt I had walked into some Future Time Line or Zone! Their big indoor ATM's for customer to use are so beneficial...They pretty much eliminate any waiting lines. I appreciate the fact they make me feel safe by not releasing my funds to anyone who is not familiar to them or not a regular payee from my account or they suspect possible Fraud. They will alert me if concerned. I feel like 'Big Brother is watching me!'

2 years ago

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KW Seattle, WA

We have a credit card through Chase. What can I say... it's just like any other credit card (high interest rate and high late fees). So far customer service has been mostly responsive. I backed a Kickstarter project in 2019 and used my Chase card to pay for it. However, the project developer has turned out to be quite flakey and never sent the backers the product we paid for, so I reached out to Chase to try to get a refund. Chase claims their hands are tied and they cannot provide a refund due to the length of time that has now passed. I found their response too generic and somewhat uncaring for the strange situation. Other people who backed the same project have claimed that they got a refund from Chase, so I don't understand how they make their decisions. At any rate... their product (a credit card with rewards) works for my needs. Aside from the refund they refused to give me, they've been there when I needed them.

2 years ago

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J. D. Maney Pensacola, FL

I applied for and received a Chase credit card through Amazon. It was one of the best decisions I ever made as I shop at Amazon frequently and can choose to use my Chase card to pay for my purchases. And from Amazon, I get monetary rewards for using it! Can't beat that. Oh, and Chase ALWAYS verifies my identity whenever I log in to my account. That makes me feel very, very secure in their ability and willingness to go the extra mile to make sure my account is secure!

2 years ago

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Saraswati Manandhar Herriman, UT

I have my checking and saving account at Chase. I do not have to drive longer even I moved, they are mostly found closer. Due to online banking, high school account, locker, ATM, chase has made my life better. Also, during opening of the account, sign in bonus has helped me financially too. Also, they have very good customer service. I will recommend this bank.

2 years ago

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Paula Barber Melbourne, FL

Chase is my bank of choice for all my banking needs. My daughter and I have a joint account with them for paying our house bills and we each have separate accounts for our own personal use. I have a debit card & a credit card with them. I use my debit card for just about all my purchases. It helps having their app to be able to check my account on a daily basis.

2 years ago Edited July 25, 2022

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Barbara Luke Chicago, IL

I use my Amazon Chase card for all Amazon purchases because of the cash back. My other Chase card is through Southwest Airlines. I rarely use that, however, they just implemented a payment plan without interest over time, without fees for a short time. That makes it more likely I will use that feature since I haven't been able to travel much the past few years.

2 years ago

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RONALD WHITE Show Low, AZ

Best customer service I have ever had with a credit card and I have 4 cards through them. In case of fraud, they are on it before I have even known about a problem. They shut down use of my card and I get a text message or email letting me know of fraudulent use. When I have lost or misplaced my card, they shut down the card and overnight me a new card since I am a valuable customer to them. Thanks Chase CC Department

2 years ago

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Steven Whites West Valley City, UT

I am with Chase bank due to my Amazon credit card. As long as you pay it off every month you don't get charged the extra interest rates that credit cards charge you. Plus with your Chase Amazon card you spend money on Amazon with it and you get 5% back on everything off of Amazon. Then you get 1-3% back on groceries, gas, restaurants, etc. This money comes back to you as a credit on your account. So you get the option to buy gift cards, spend it on Amazon, or the best part is use this money to pay on your Chase credit card which is the best option overall. Plus Chase bank offers credit journey reporting so you can check your credit score for free every few weeks to see updates to your score. I would highly recommend using Chase Bank ONLY with the Amazon credit card. I actually used their actual bank account and they charge you a $25 fee or so monthly if you don't have its either $500+ or $1500+ in your bank account OR this fee is waived if you use direct deposit so that makes it easy to bank with them.

3 years ago

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MGW San Jose, CA

I've had mixed experiences with Chase. Currently I have both a credit card and car loan with them, and both of those are fine. The car loan has been completely worry-free. I can't complain in the least. The credit card is ok. I haven't had any issues. It's a rewards card and their rewards are ok, but not great. I pay off all credit card balances every month, so the reason for me to use any specific card is the rewards or some other feature like no foreign transaction fees. Chase charges foreign transaction fees, so I don't use their card when I travel. I've been lucky that I haven't run into any fraud with their card, so I can't say what that will be like when it happens.

3 years ago

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Brad H Gilbert, AZ

I have used the chase credit card for the past 20 years. The card has worked well for me and allows full payment of charges each month. without penalties. Their service center was very responsive one time when I lost the card. They were able to shut down my card services and issue me a new card within 24 hours. They are also very responsive when there are charges that seem spurious they have rejected the charges until I gave them a call. I appreciate this type of attention to make sure that others don't charge on my card and get away with it.

3 years ago Edited September 14, 2021

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RodrigoRamirez Austin, TX

I opened up my 2nd ever credit card with Chase and it was great. I liked how every now and then they have promotions for extra cash back and email you about it so you aren't out of the loop. It's to a point you have to activate it. To some, that may be annoying, but to me, that's just a step to inform me of the actual promotion and have had a great experience overall.

4 years ago

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Derrian Tallahassee, FL

Chase bank is literally my favorite bank. I have tried different banks and I have finally found the bank I will stick with. The chase bank app is so functional and its easy to transfer money to people with or without a chase account,as long as they have zelle. They ensure that you do not get scammed out of your money and help you get your money back if you have paid for something and didnt recieve it.

4 years ago

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camron Rexburg, ID

Ive been with chase for 8 years and they have been the best. I have other accounts with Discover and American Express, yet Chase is still on top by far. Their rewards program through Sapphire reserved has paid for an entire trip to Europe just from the expenses I would have been paying otherwise. They have also given me special bonuses every now and again like a 5% APR for the year, just because I've been with them as long as I have. I would highly recommend them for both a checking account as well as a credit card.

5 years ago

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Beth Farmer Pleasant Grove, UT

We love our Chase credit card. We get points back on it and you can pick gift cards or just cash back into your account. We never leave money on the credit card so I don't have experience with their interest rates because we are never charged interest. But I do like the cash back. I was very impressed when our card was being used by someone we didn't know online. They caught it immediately and called to let me know they'd need to shut it down. They reimbursed us for each payment the person had made. Very impressive and I felt safe being their customer.

5 years ago

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Reese Pleasant Grove, UT

I am a fan of Chase credit cards, as they have the name of Chase behind it and have great rates, that will go down over time. Easy to manage over time and they have great customer service that has helped me a time or two with late fees and when I forget to pay of time. They also had some good promotions for cash back that made my spending even better.

5 years ago

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Brandie Rudy West Jordan, UT

Chase credit cards provide great rewards, no annual fee, low interest rates if you qualify, and easy access to all your accounts online for billing, questions, and other options for refinancing or consolidating debt from higher interest rate cards. Because I also bank with chase all of my accounts are on the same website so I only have to remember one password. They email when payments are due and I can also set up autopay which makes my life really easy.

5 years ago

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Melanie Kinslow Buda, TX

Love love love our Chase Sapphire card. We earn points for travel, car rental, merchandise, hotels... and if there is ever any suspicious activity, Chase is the first to call and ask if we made certain charges. They are the best at monitoring our cards and making sure we are safe. They also provides travel insurance, car rental insurance and free exchange when traveling to other countries.

6 years ago

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J Paul Wright Central, UT

I like that my Chase card does not have fees, but I also do not get rewards for this card. The card itself and their service is easy to use and I like that when my mortgage was taken over by Chase, the accounts tied together for easy online access. Since I have an AMEX, this is my other card because VISA is usually accepted everywhere else that AMEX isn't.

6 years ago

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Karen Ramirez

They are responsive and when I have had a concern about an item on my card, they help resolve the issue for me.

4 years ago

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Banson boy

I earn very good points rewards with my chase credit card whenever I use it to purchase and i like the way their website is user-friendly with good customer service

8 months ago

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Funbi Atokose

I love Chase credit card for it convenience and ease to use wherever I go. Chase also provides excellent customer service. It's always reassuring to know that I have reliable support when I need it.

8 months ago Edited April 1, 2024

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Kevin Ortiz

Chase banks seems to be one of those banks that are very selective and picky with customers that they choose to do business with. On its own these cards on paper seem to be great value. It is when you start comparing them to other cards that offer more for the same annual fee that you get to understand that these may not be the value that you are needing from a card. One area that Chase seems to be trailing. The pack is in cash back and rewards.

1 year ago

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Tim Johnson Eureka, IL

Best high limit cards to get, wish there loans against credit card was able to be more than 24 months, personal loans against credit card are comparable with bank if not better.

3 years ago

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Deb

I love my chase freedom unlimited. It is accepted everywhere. It gives 1.5% on all purchases. If there is a problem it is taken care of immediately. You can check on purchases through the website or the app.

4 years ago

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Lily Grant Lehi, UT

My family has used chase bank checking accounts, credit card, and savings accounts with chase banks for years. I would highly recommend chase bank as a trusted bank. They have locations everywhere.

4 years ago

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Eddie Rios Ogden, UT

Chase has been a great bank to handle my credit cards. They offer easy card replacement, great low rates and plenty of consumer protection. One of my best credit cards in my wallet.

4 years ago

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Suzanne E Slaton Homosassa, FL

They give you no slack at all...I was in a store and my credit card was declined. The amount was less than $15. I was so embarrassed I stepped aside and call Chase CS. They would not approve the transaction after just paying $100 the CS person asked for another payment. I ask him to please approve this transaction and he refused. I have been a long standing card member with them and never been late. So I asked him to close my account. He was more than happy to close it.

6 years ago

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Joel Marquez Tucson, AZ

i love em the rewards are awesome i went to bank to raise my limit and had $170 bucks there Belem my banker intantly help me out and got me those 170 buck back into my account

6 years ago

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Suzanna Wootton Springville, UT

I have nothing negative to say about Chase! They are kind and friendly whenever I have to interact with them and I LOVE my chase freedom card. I use it for everything and i get cash back every single month. It's awesome!

7 years ago Edited September 14, 2021

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DaikiGifts

My Chase Visa credit card account was opened in the NY. Not sure of other Visa cards, I use Chase Visa cards only. My problem gripe is that if I use my Chase Visa cards outside of the Continental USA, there will be a charge of either 3 or 5% fee (not sure exactly how much). This fee also apply for using it in Puerto Rico, where I temporary base . I thought Puerto Rico was part of USA!!!!!

7 years ago

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Irene Schmigiel Buffalo, NY

I have had no issues. The only thing I wish for is that someday I could actually talk into my bracelet and pendant. Sometimes I forget to take the piece you talk into and listen to,

7 years ago

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Clifford Parker Fairview Heights, IL

I've had the card for 30 plus years and have never had a problem with service or the products offered by Chase. I am completely satisfied with Chase and would gladly recommend their services to my family and friends.

7 years ago

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Breanna Jones Herriman, UT

I have been happy with my chase credit card. My only complaint is I have had more problems with fraud with this credit card that any of my other credit cards. They have been easy to work with and have overnighted me a new card every time but it is still a pain. But every single time it has been caught and they have taken action quickly.

7 years ago

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HellasBlue Odessa, FL

I have a couple of credit cards with Chase and found them to have the best combination of rates and rewards. Their customer service is second to none and keeps me notified of any possible fraudulent charges .

9 months ago

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Raj R

Exceptional experience with company. Offers a wide variety of credit cards and benefits. Also, has an extended warranty program for some, where an additional year is applicable past the manufacturer warranty. Process is user friendly and can save up to thousands, depending on value of product.

1 year ago

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Michelle Thomas Anaheim, CA

Chase has been amazing! They were there when I needed to have credit and they even increased my line of credit by request. I paid on time and I did have a huge life change and had to ask for a little grace which they graciously extended. Their customer service was top notch.

1 year ago

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Kelsey T.L. Lansing, MI

Chase credit cards offer diverse options and decent customer service, but keep an eye on the fees and interest rates. I had a good experience interaction with their customer satisfaction team, but I only wish there were more variety for rewards and benefits. They are still a solid choice overall, though, especially considering their prioritizing of customers.

1 year ago Edited October 31, 2023

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Jeri Bryant

Love change cards with points to fly or get gift cards to give a gifts. Chase is always at the forefront of innovation in their industry. I use them for travel , amazon and everything . I like the help you get points with where buy on the app.

1 year ago Edited September 15, 2023

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Allen Root Kissimmee, FL

Chase has been a great company. I have used their credit cards for several years. The Amazon card is my go to card as it adds points to use on Amazon. Customer service is easy To navigate and the personnel are courteous. And resolve any issues quickly.

1 year ago

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Stacey Wilder South Bend, IN

Chase has been a great asset for our company. They are accepted everywhere we travel. Their fraud department is actively protecting our company. They are quick to spot fraud and that gives a great sense of security. Their rewards for making purchasing have benefitted us greatly.

1 year ago

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Suzie Blankenship Herndon, VA

I am loving this card. It's easy to use and notifies me of everything I'm using it for to make sure it's me before it processes it. Some may think that's a "little too much", but not me. It's my Go To card for almost everything.

1 year ago

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Ken Duvall Goodyear, AZ

I have been a BofA customer for years and finally got tired of their fees and very poor customer service!!! A friend spoke highly of Chase so I decided to give them a try. This has been a very good move. No fees, great customer service, if the tellers are busy a member of the management will step up and help out. Great Bank!!!

1 year ago

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Sherran Nutson Atlanta, GA

I am/have been a Chase customer for more than 15 plus years. Chase provides me with great financial tools and services. I liked that during the Pandemic, Chase customer service contacted me to ask if I needed assistance or needed to defer my payments without penalty.

1 year ago Edited July 17, 2023

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Bunny Garlington Weatherford, TX

I had a Chase Slate credit card awhile back. This card was accepted everywhere. I never had it declined as it is a well known brand. When I used it, I was sure in the knowledge that a purchase outside of my regular uses would be flagged for my approval or for me to decline. I paid it off and decided to go with another Brand's card.

1 year ago

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Allison Talbot Riverton, UT

Chase is extremely trustworthy and I have actually been trying to move my regular banking over. I signed up for the Amazon credit card years ago and it has been great. They have amazing offers, great customer service, a user friendly website, and you can track your expenses and credit score easily.

1 year ago

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cindy g Victorville, CA

I love all of my Chase credit cards everything that they offer I love the fraud protection that they have. I have dealt with some issues in the past and they have been able to help me and fix my problems so anytime I use my card I don’t feel afraid to because I know they will always have my back.

1 year ago Edited May 24, 2023

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Matthew Ohmann Lake Placid, NY

I had this bank. How about 10 years ago when I lived in California San Diego. At first it was a good bank, but when it was time for me to move on and out of California, I had some problems when using my card across country in different states, I had problems with my balance when I would check on it. It made it seem like I had more money than I did which ultimately caused my account to go overdraft by a little bit which ultimately caused me to have four late payments. I called customer service and tried to explain my situation and they would only give me one late payment back. That left me with three late payments that I shouldn’t of had to pay as my current balance told me I had the money. Another situation when I leased a vehicle the dealership used Chase as my lender. I went to return my lease a month early because of a promotion I was given by the dealership to get a new vehicle. So I went and put a stop payment on the last months payment as the car salesman told me to and Chase still decided to the next day Go ahead and pay the dealership the last months worth, and instead of going to and talking to the dealer and taking back their money, they called me and tried to get me to pay that last month, which would’ve given the dealership an extra months worth of money when I didn’t have the vehicle the dealership did. Overall a couple not so good experiences with Chase but overall and OK bank to do business with.

1 year ago