Name: Bank of America
Rating: 4.0

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Gail Palmer Woodstock, GA

I am a new customer at the Bank of America. I am impressed with their website ease of use.

5 years ago

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Sarah Watters Quinlan, TX

There was an error with my account (on the bank's side) that caused several NSF charges and fees. Although it was their error, they would not reduce the fees. Very poor customer service.

6 years ago

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Sunny Perry Springville, UT

Really like the rewards program. I use my card as much as I can to get the rewards.

6 years ago

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Valarie Heaps Lehi, UT

love the 0% intro rate. makes it a great way to save on interest when transferring over balances.

6 years ago

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Tracy Salt Lake City, UT

I’ve had a Bank of America card for 30 years. I rarely use it now that I have it paid off, because they kept raising my rate even when I always paid my bill on time.

7 years ago

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Taylor Vance Salt Lake City, UT

Terrible website design. But I like the Alaska Airlines credit card. A good companion pass offer helps to offset the cost of the yearly fee.

7 years ago

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Brayden D. Gilbert, AZ

Bank of America is my family’s go to for credit cards and they have never let us down.

7 years ago

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Christina Black

Their customer service people are excellant.

5 years ago

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jerry duane hughes Costa Mesa, CA

they are very fair and helped me in a time of need

5 years ago

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Yvonne Kapitza

Horrible they closed my account because of an annual membership that I did not know of. I had great paying history and NO Balance.

5 years ago

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Eric Metzger

Excellent service along with oriole you can talk too on the phone.

5 years ago

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Betty L Kennedy

I get air miles. They protect me.They work well with me when I have a problem.

7 years ago

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Karen

No respect either way- They don't respect me and I have no respect for them.I do not have any trust in them.

7 years ago

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Mo Newburgh, NY

All good experience as with customer service

7 years ago

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DAVID CLAPP Palm Bay, FL

IT HAS GREAT BONUS AND IS ACCEPTED EVERYWHERE

7 years ago

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Joy Shela Rio Rancho, NM

Interest rate, easy to work w/& reward miles

7 years ago

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Jean C Thompson Appleton, WI'

Annual summary of categorized charges. e.g. Medical bills

8 years ago

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carol New Castle, DE

low interest rate / easy to use no /problem when traveling

8 years ago

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kenn brinck Mine Hill Township, NJ

I've had good service; they are quick in fraud charges.

8 years ago

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Allan Jacksonville, FL

No interest for a year plus a cash bonus

8 years ago

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c. Hayden Deland, FL

they have always been good to me and the rates have been very useful for me.

8 years ago

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Joe Ammons Kent, WA

Prompt, protect me from fraud and accept Samsung pay

8 years ago

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Karen Stricklin Roff, OK

Always take care of my needs when I asked for help

8 years ago

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Elsbeth Palmer-Mills Rochester, NY

They are quick to solve any problems I have had.

8 years ago

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Louis Moore

Agent was very professional and handled my issue promptly.

8 years ago

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B

Locations are understaffed, long long wait times, I don't mean 5-10 mins niether more like 30-40 minutes. You better not have anything planned when you come to this bank

1 year ago

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Suzy Williston, ND

Very good customer service, and when I had problems they were solved quickly.

2 years ago

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Kevin Beard Hyattsville, MD

Put your money where you feel welcome and wanted, I have been with Bank of America for 5 years and have 3 accounts with them and still was denied for a $1,000 loan

2 years ago Edited September 11, 2023

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Dustin Zucco Phoenix, AZ

Don't like the services received my disputed issues were not handled properly and I lost to scammers

2 years ago

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Toriana Winston Fayetteville, NC

Great for my small business. Easy to get loans and card. Thank you!

2 years ago

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Bassem lasheen Torrance, CA

One of the best online banking experiences,great customer support

3 years ago

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Josh Hughes Denver, CO

I've been a BoA customer for 17 years. Its been easy to work with the whole time.

3 years ago

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Lauren San Antonio, TX

Bank of America offers lots of great products with competitive incentives.

3 years ago

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Todd Eubanks Georgetown, OH

They have a low Apr and great costumer service and rewards are great!

3 years ago

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Victoria Mcculler Orlando, FL

Fees are outrageous and every time you turn around they are putting one on there and won’t waive anything or let you understand to keep it from happening.

3 years ago

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North Florida Wildliife Center Tallahassee, FL

Bank of America has locations EVERYWHERE. Convenient and fast service.

3 years ago

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Shalon Johnson MS

Great company. Could definitely be better when it comes to APR rates and customer service skills.

3 years ago

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Alex Gohlke Franklin, MI

Excellent Credit card to have. lots of reward points and i can use it anywhere

3 years ago

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Connor Smith Port Saint Lucie, FL

You can deposit checks at home. Can send money through Zelle

3 years ago

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Msdaisy70 Clarksburg, MD

Their fees are outrageous, especially during COVID. People are out of work and this bank is unforgiving when it comes to reimburse overdraft fees.

4 years ago

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Nyla C. Tallahassee, FL

Banking with Bank of America was pretty straightforward. The cash-back benefits were good too.

4 years ago

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karis buggs

The customer service is great but there are way too many maintenance fees for the accounts.

5 years ago

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Amy Boren American Fork, UT

We had a credit card that was attached to our account with them. The interest rate was so high that we never used it.

6 years ago

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MBA Dallas, TX

ATMs are disappearing. 800 number customer service takes a long time.

2 years ago

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robert m Indianapolis, IN

unless they have made changes their customer service dept. is below sub par

3 years ago

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Michael G

mostly good, difficult to get a human being when I need one

5 years ago

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Liz J Cooper

Horrible customer service is bad they dont care about their customers, it's all about BofA

5 years ago

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Anonymous Cherry Log, GA

Very difficult to deal with a mature rep when you have a financial hardship. They are all children!

7 years ago

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Anonymous 209.172.73.227

Trusted and no issues at all using at all places.

7 years ago

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Regina Moe Hazlet, NJ

The cash back is pretty decent. Low interest rates

7 years ago