Name: Bank of America
Rating: 4.0

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Carol Carter Evansville, IN

I’ve had difficult issues, but customer service has always been outstanding. I’ve had a couple possible fraud issues, but handled immediately. Was kept informed of updates and new cards issued. They have other benefits and special offers, I don’t always participate in.

4 years ago

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Julie Kincaid Soldotna, AK

We have had a Bank of America credit card for 11 years. We like the rewards that are offered, and feel like the company has good communication. Their phone app works great and I like how easy it is to set up travel alerts. Their customer service has always been very good.

5 years ago

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Ashley Pleasant Grove, UT

I have the Bank of America cash rewards credit card. I like this card because I get to choose how I earn rewards. When I first opened the card they gave me $200 cash rewards after making at least $1,000 in purchases in the first 3 months. I had 2 weddings that summer so it was very helpful!!

5 years ago

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Mary West Jordan, UT

Bank of America was my very first credit card. I had a really small limit as I hadn't developed any credit yet. It was a very good card and service for a first time card holder. I kept the card open for many years as it looked good for my credit history. I only canceled when they began charging for inactivity.

6 years ago

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Karen Nelson Alpine, UT

I am alway losing credit cards. They are so great about it. They give me a temporary and the very next day, I have my new card. They are also very helpful and kind about helping check if there is any activity on my lost or stolen card.

6 years ago

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Joseph Tempe, AZ

B of A has one of the best credit cards, I use it for everything and pay it off monthly. Its my favorite credit card because the customer support is strong

1 year ago

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Ayda Darvishan Houston, TX

If I could I would give 0 stars. Worst credit card services ever. I put it on autopayment and I was using it for about a year and it was working. But then after a while it didn't and I had a couple of missed payments. I disputed the issue but customer service did nothing about it. They told me probably I did not set the autopayment properly (which is weird because it worked perfectly for couple of months and then did stop). Anyways, customer service suggested that they do the autopayment settings themselves and I agreed. Again, it worked for a while and then after 9 months I figured I have 6 miss patements in my credit report!! It crushed my credit score from excellent to fair condition!!! I'm very very ery angry... I have several other credit cards that I use frequently and never had a problem with their autopayment (no misstatements at all on other cards). I will never ever use Bank of America's services and I suggested the same to anyone I know.

2 years ago

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Marci Randall Sandy, UT

We have had a Bank of America credit card for over 20 years! I love the cash back program and have always been impressed with the security measures they have when traveling

2 years ago

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Anoushka Ahuja Lecanto, FL

I got the Bank of America credit card when I first opened a Bank of America account, it was ok with decent cash back offers on groceries & gas. I did not pay any account fees because I had direct deposit through work that was a plus!

2 years ago

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Jeff Gonnason Kihei, HI

I have four credit cards with Bank of America, and I find them difficult to work with in many situations. They are unable to resolve the difference between personal and business accounts, And the representatives do not return phone calls or follow up as expected.

3 years ago

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Mickey Mangum Long Beach, MS

I had a Bank of America card for many years and it had a very high interest rate. The company itself was fine and I should have read the fine print. They were only charging me what the stated it would be. Keep looking and you can find much lower rates.

4 years ago

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Brittany Wilkinson Herriman, UT

I like my Bank of America credit card. I love the ease of reading the credit card statement. It makes it clear and easy to see where purchases were made and how much is due.

5 years ago

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Tanner Cook Gilbert, AZ

My wife and I both have the gold reward credit card with Bank of America - we earn cash back on every purchase! No annual fees which is a huge plus for us.

5 years ago

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Robert Washington, MI

Extremely slow to post your payments-it is now 35 days and although my balance is $1,200 they have reported $10,500 to the credit reporting firms. After contacting them I was told to be patient, certain things take time. Like how about doing your job correctly. Very nasty and snippy to talk to a customer rep said well maybe you just want to cancel your card? No problems it is done. They also refuse to process any charges for firearms and I would like to know how they can abrogate the 2nd Amendment and no I am not a gun nut but feel if you have been cleared and can qualify for a charge card they have no right to say no unless they are paying for the purchase! Tired of continual problems with their failure to post payments.

6 years ago

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Susan Tabet Tehachapi, CA

Amber in customer service was amazing... knowledgeable, polite, patient, helpful. The best customer service representative I've ever worked with. You are lucky to have her.

6 years ago

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Dylan Winchester, MA

If you like being tranfered from department to department when you need help on the phone this is the bank for u not only do they put u on hold 7/8 times you might talk to someone for 2 minutes and then u get switched to someone else where you have to reexplain your issues and yup you guessed it you get transferred agian. Ive been banking with them for 10 years i even went in to the bank of america tellers and had a sit down with a teller about the claim i disputed .. even both of us stayed on hold for more than 30 minutes until she told me ahe had no power over them .. and the customer service actually hung up on us . I wouldnt tell anyone to bank there over the amount of stress and frustation the bank gives you with hidden fees and horrible customer service

7 years ago

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garet claborn

Bank of America charged an an NSF fee for their monthly maintenance fee (which is $12, bs -_- ) this in turn caused my account to go negative in January and they charged, again, a new overdraft fee for that. So I called them chewed them out and cancelled my account at the end of January. However the service rep did not cancel it. Fast forward to now, they retried payment multiple times and charged fees each time over the last few months. Finally, a client accidentally sent a contractor payment to my old account (the payment belonged to another contractor) which is how I found out the account was still open. Bank of America promised to repay my client after discussing the full situation. Three weeks of calls with their escalation dept. later and they recanted saying they wouldn't do it. Bank of America is a scammy company that bleeds people dry and makes their money off low-income families. They disgust me as most of these giant banks with no honor for their word aught to. Stick with a local credit union people. This bank can seem fine until you need their help in a real situation. They wont go the extra mile, or even the first mile they promised. They will absolutely not lift a finger unless required by law and even then their own policies take precedent because they can get away with breaking agreements as a large corporation. Screw them.

7 years ago

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Bisi Oyewusi Minneapolis, MN

BOA will forever remain my number one bank. Aside the name that sounds so sweet, they help a lot off their customers. However, they should help people more with credit cards.

10 months ago

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Michelle Thomas Anaheim, CA

B of A has been a great creditor. I have a low interest rate and the rewards pay bak are great. The service I have received has been exceptional. I really like that the California Teachers Association teamed up with them.

1 year ago

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Who Knows

Bank of America was the first pave to give me a credit card. They're the best at my local branch. They were extremely helpful with my situation. They offer 0% APR on your first 21 billing cycles for purchases. Plus 0% on your first 21 balance transfers. Highly recommended!

2 years ago Edited November 8, 2022

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stephen sisemore Tulsa, OK

Bank of America has experienced many breaches of security that have impacted my life. So much that I considered ending my credit line with them. My AAA membership suggested the card and to access some of the benefits, so I caved in and got it. BOA suggested, due to my inactivity of my original account, that it would be closed if I didn't use it. So I looked to see if there was a way to combine my line of credit with my current AAA BOA card. This was accepted by BOA and my credit was combined. Shortly thereafter, BOA sold the accounts to Comenity Bank. Now, I am relieved. I don't ever recommend BOA to anyone. Identity theft is nothing fun.

2 years ago

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Deanna Greco Murphy, NC

I have had Bank of America Credit Card and Checking Accounts for many years. The website/app keeps current with the latest functions. Customer service is always helpful and polite.

2 years ago

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Tess Rangus Puyallup, WA

I don't have a lot of contact, but that's a good thing. Things are going smooth. I did have an unauthorized charge on my credit card and it took a 3 minute phone conversation to rectify.

2 years ago

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Abdul Alim Buffalo, NY

I've been a bank of America customer for almost 13 years. Never had an issue with the cards.If there's any issue just call the customer and and they help you with any and everything

2 years ago

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Sheena

Overall experience with BOA is great. I love that they are always monitoring everything, if activities seems fishy on your card you are most definitely getting a call. Excellent preventative measures.

2 years ago

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upnorthwi Bellevue, WA

Credit cards are pretty much all the same, high interest, bad customer service and gimmicks. Bank of America is one of my favorites, nice interest rate, good customer service, they will assist you with a dispute with merchants.

2 years ago

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Jodee McKeon Houston, TX

I have their travel rewards card and it is pretty good, we get decent rewards that we can use for flights and hotels and that's been nice. I think their website is old and clunky and could definitely use an upgrade but aside from that, I've had a good experience.

3 years ago

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altavise davis Tallahassee, FL

Bank Of America has been the only bank of mine since the 8th grade. I absolutely love it! This bank has a mobile app that alerts you for everything, you can also check your checking and savings! I highly recommend!

3 years ago

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Landon Badoni Montgomery, TX

I just use Bank of America for a single account, but they do a good job of communicating changes in account activity and making sure to remind me of any payments on cards that I may not be tracking on.

3 years ago

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Jared Provo, UT

I've been with Bank of America for years! They have great customer service and are very accommodating. I've settled disputes with them, and they have gone out of their way to help me when I've needed it.

3 years ago

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Steve Knight Salt Lake City, UT

I've had a credit card through Bank of America for some time now. Although I haven't had much interaction with the company other than through their website, I find it easy to use.

3 years ago

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Dalyn Bellingham Monument, CO

Great one-stop shop for financial needs. Their rewards tier systems are great as they give you credit card rewards bonuses among other perks for keeping a high balance in your other accounts. Online platform could be improved though. Customer service is great as a platinum rewards member.

3 years ago

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Sarah Fayetteville, AR

I love banking with Bank of America! I have used them for years, and have always been pleased with their customer service. Plus, their mobile banking app is super easy to use and very convenient.

4 years ago

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Wayne Young Little Rock, AR

I have had a BOA credit card for years. Their service is reliable and their fraud protection is very good. They have caught a few suspect transactions, and they call immediately to let you know.

4 years ago

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Tiauna Anderson Salt Lake City, UT

I've had my Bank of America card for years now and have always been happy with my service. I needed help with a fraudulent charge last week and they were so quick to jump in, reverse the charge for me, and get a new card sent out I highly recommend!

4 years ago Edited September 14, 2021

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B-dog San Antonio, TX

I have 2 cards with BofA and have been with them for a long time. They screwed me over years ago by arbitrarily cutting my credit lines when the housing crisis was taking place. That left a sour taste in my mouth and I closed my checking account with them but kept the cards for now.

4 years ago

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mccandless24 Kaysville, UT

I really enjoyed the cash back option from Bank of America. They give you a lot of options of places you can use the card and it helps count toward the amount of money you get back. I didn't feel limited and in fact there were so many options of places I already made purchases at.

4 years ago

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Yanesezah Fenelon Delray Beach, FL

I love Bank or America, it is the only bank I trust with my funds. I had a terrible experience with an online company and Bank of America was able to fund me back over 200 hundred dollars I lost with no trouble.

4 years ago

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Zharia Allums Haines City, FL

I have the app and I like it; it's very convenient, even for me, given that I am a fairly new credit card owner. It's easy to follow and secure; I use my Face ID to access my account. Also, because I am a college student, I have come to appreciate the benefits that college students receive.

4 years ago

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Destini Ferguson

Perfect bank for families. You can share accounts and monitor spending. The company also makes it easy to manage your cards with a user friendly app. I can also always find an ATM nearby.

4 years ago

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Grant Lofgreen Provo, UT

Travel rewards card works great. Would be nice if it didn't have a foreign transaction fee seeing as it's a travel card...accepted almost everywhere. Mobile app is very useful.

5 years ago

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wayne sanders Valley Center, CA

B of A has always been a card that I carry. having used this card for many years I have yet to have any issues with it. It is convenient because there is other banking that I do that I can tie into my B of A card and being able to take care of several things with one company is always nice and its a time saver.

5 years ago

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Mildred Carter Woodbridge, VA

I've had a BoA credit card since I initially opened my checking account when I turned 18. It's been a huge life saver for emergency situations. The use of the BoA app and website are also tremendous help, as you can set up online bill pay, and even transfer money not only between accounts but also to other people who may not even HAVE BoA accounts.

5 years ago

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Sam Ekberg Gilbert, AZ

I use Bank of America, and it is fantastic! They have an online app that is really uesful, that I use it almost everyday! They help with everything I need and are very friendly with it! Their credit card service is always reliable and it allows me to get daily things.

5 years ago

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Lori Yuma, AZ

They always alert me charges when they occur. If they aren't my charges I can quickly contact B of A and get things straightened out

6 years ago

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McKinney Boyd Midlothian, TX

Bank of America is the crown jewel of all credit cards. It has a number of perks and points to keep you using it all the time.

6 years ago

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Mary H Oakland, CA

Very easy process. Everything was a seemless. From the initial call to installation everything has been handled well. We are very happy!

6 years ago

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Patricia Ezell Tyler, TX

Vacationing in Mexico and called BOA 2 separate times to ensure my BOA debit/cc would work for purchases and was assured it would. I arrived in Mexico only to find out that it did not and was flagged for security after I notified them prior to leaving! Multiple calls, emails without resolution until I returned home. Worst service ever - BOA left me without cash or any way to make purchases the entire week I was abroad. No explanation, no apologies.

7 years ago

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Ximena Morales Torrance, CA

They were the only bank that did not close my account when I lost my house (back in 2009), they lower my credit limit and they gave me great 0% to pay off my creditors

7 years ago

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TERRENCE WALKER Glen Burnie, MD

I was told I was a high risk account and they closed my account which I JUST opened yesterday on line. I went through a divorce and bankruptcy and just trying to get my financial life back in order and they are not willing to help. Also, I made a deposit of $500 (Sounds Risky right) to get my account started and they are holding my money until the 17th...So I am done with them forever...

7 years ago