Name: Bank of America
Rating: 4.0

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Michelle IL

Worst bank ever! They treat you like you're stupid, they don't actually give you real answers just the "this is the way it's done" no explanation why. When I asked for information about doing an international wire, they rolled their eyes at me when I asked a question. I get they know their jobs but I don't. I don't do this everyday. I've never been treated so poorly. I had to drive to my bank and have them explain everything that Bank of America wouldn't. Don't bank here.

7 years ago

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jake Appleton City, MO

Customer service was rude and did not handle my issue properly. They told me the phone numbers on my account did not exist, which they did I was logged in to online banking while on the phone. They even said my business name didn't exist. I was reporting a lost card and because they couldn't "verify" me now someone could use my card fraudulently due to their incompetence.

7 years ago

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Maya My McDonough, GA

So, I had a free bank account with them and they always let me take out more than I had, which confused me because I expected to be alerted that my balance was lower than what I requested at the ATM. So I ended up with overdraft fees and it left a bad taste in my mouth. Moving forward to give them a chance at a different product, I looked into credit cards and ones with a 0% intro APR said it would be for 18-21 months but only applied to transactions within the first 2 month's of having the card. That (among others I know who had a credit card with them as well) made me never want to open a credit card with them.

1 year ago Edited July 27, 2023

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mi8chael Moore Philadelphia, PA

For the past 14 +plus yrs and counting BOA has and will remain my bank of choice. Great customer service and quick to alerts when suspicious activities is detected. Thank you BOA for the piece of mind you have given me

1 year ago

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Mellissa Clark Palm Bay, FL

Business account with them for two years now. I can say that Bank of America is an okay bank for businesses, however they lack a lot of little things for small businesses. Great customer service team and they are diligent about alerting you of suspicious activity on your account.

1 year ago Edited April 20, 2023

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Joe White Dallas, TX

I will never do business with Bank of America (BOA) again. Especially during the pandemic when I literally didn't have as much money to pay the bills, I told BOA that I don't have the money they are requesting of me... they still sent me to collections. Every other company during that time was willing to work with what I had until I got back on my feet, but not BOA.... I even passed an interview to work for them and declined the career because I did not want to work for them if I would not do business with them as a customer. Paying off that debt from BOA was one of the most satisfying things I have done in a very long time. I could not wait to get rid of them and out of my life! Never again... You should think twice if you are getting any BOA products... they care about the money, not their customers!

1 year ago

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Josh Domeier

It's so good to have a Bank of America everywhere you go you can always count on them they're always right around the corner ATM is just right there for you great customer service

1 year ago

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Dana Big Stone Gap, VA

I would be afarid to hand them any money now. I had them as a Bank a long time ago and they had got my account so messed up it was terrible. I finally found the problem, They were trying to take all of my money for a bad check but it should have never been bad and then a couple of days later they were just gone and that is what scares me now about lots of them

1 year ago

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Ac Irvine, CA

I am sure you have heard awful stories about this bank. Here goes another one. In 2006 and 2007, the agency I worked with deposited our checks through BofA. I would use their card as a regular debit card or usually withdraw everything at once. For the particular week, I only drew half of my money, and when I returned, my account was in ZEROS! I walked into the bank and spoke with the teller to show him my receipt of the previous transaction neither he nor the manager could explain how the money disappeared from the account. Long story short, they sent me a stack of papers to sign and find my money. I opened my account with Washington Mutual and moved my deposit. Moving forward to 2021, they sent me a letter stating the issue back in 2006 and 2007, and they sent me a debit card with the rest of my money. They are not to be trusted; everyone I know who has banked with them has had weird issues in their accounts.

2 years ago

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Billy Webb TX

I had a credit card and the company kept harassing me to do a mortgage with them so I told them to stop calling me. They stopped all communications and purposely stopped sending me my bill then without notifying me they closed my account. Then sent it to collections. I called them up and they apologized then set me up a payment arrangement with taking out the payment automatically. The agreement if I don't missed a payment then they remove the account out of collections and correct the billing history. This was a lie. They purposely skipped a payment then claimed I had to request the automatic payments to come out every other month. I ended up getting it fixed on the credit side by filing a dispute. Ever since 2009 they when down hill on both the bank side and the credit cards side.

2 years ago

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GREGORY MC LENDON

BANK OF AMERICA IS STILL B OF A, THEY ARE BIG AND THEY DONT REALLY HAVE TO CATER TO YOU. UNLESS YOU HAVE A 8 FIGURE ACCOUNT, THEY ACT AS IF YOU ARE NOT IMPORTANT IN THEIR WORLD. DURING THE 80'S THEY WERE GEARED TO HELP THE STARTUP COMPANIES AND SMALL BUSINESS BUT NOW, BIG BUSINESS OR BUST IF YOU WANT GOOD SERVICE AND HELP. IF THEY WERE THE LAST BANK ON EARTH, I WOULD KEEP MY MONEY IN MY MATTRESS FOR SAFE KEEPING.

2 years ago Edited August 17, 2022

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MisterB Lake Havasu City, AZ

50 yrs a loyal customer. The local BofA had scheduled to close their local office on a specific Friday, and without prior notice to their customers decided to close 5 days earlier than scheduled. No prior-notice whatsoever. 4pm on a Monday they were closing their doors forever. I just happen to be out that day and decided to go by the bank because I needed to withdraw $15k. I was limited to withdrawing only $5k. The nearest branch was over 300 miles away, and in another state. Do you think I could walk in any branch and make a cash withdrawl of $15k? Probably not. BofA did their customers wrong, and as far as I'm concerned, they stole my money. I despise the way it was all handled. They could have stayed open a few more days to accomodate their customers. They had the highest earnings the last quarter of 2021, yet they couldn't find a monkey to do their dirty work for a few more days? A bank manager told me that Covid was the reason for the short closure. That's bs, when there is a drive through. All but one single ATM were taken out of service. That shows they really dont one bit for their customers. No more loyalty to their customers than to a rabbid dog. The CEO and Executive Director did not have the decency to respond to my emails, they passed it on to a lower customer relations person that should not have replied on their behalf. More lies and concern themselves only with higher profits, no matter who it affects.. This is corporate America at it's worst.

2 years ago Edited June 7, 2022

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ROBESONIA PARKER Dover, PA

Bank of America was a very different kind of banking experience. Their company is very much like the company that is in the process of selling and buying and not very good on customer services.

2 years ago

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Jerry Williams Dallas, TX

Currently have three credit card accounts with B of A. One personal and two business. The best I know for "deals" for either longer terms or zero interest periods.

2 years ago

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Tammy jo Wright Phoenix, AZ

Customer service I had a problem with my account for over a year. A company charge me for 4 same items I was credit 3. The 4th I never got take care of. I went through fraud dept. I wrote letter to Corp. I retold the story at least40 times. I just gave up. I closed my account.

2 years ago

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Vy Ha Tallahassee, FL

Bank America provides many resources for new debit card users. I walked in on one appointment another time and was assisted with some mobile app account troubles very quickly so I am satisifield.

2 years ago

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No Name Goshen, IN

Completely blood thirsty company with no morals for family values. Once we had a problem in the winter when we had a snow storm. We had home insurance and up to date on everything, however BOA was where we had our home financing through. We were in a devastating situation and when this happened to us, for some reason BOA took our insurance money to fix our building and applied the sum on our loan. I could possibly understand this if we were in default or something like that, but it wasn't the case and I was shocked they could Legally do this to people. I really learned a lesson from them and will NEVER do business with them ever again.

2 years ago

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Nashali Vescovacci Gainesville, FL

Bank of America is a very trustworthy bank. Their credit card services are very easy to navigate and great for all age ranges. Their customer service is also very good.

3 years ago

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taismine joseph Tallahassee, FL

I have been with BOFA for years now. They never let me down. When it comes to fraud, you won't have to worry about your account. They say on top of it.

3 years ago Edited November 11, 2021

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Michala Tallahassee, FL

Bank of America is very professional and uses a great deal og high security to ensure your account and information is secure. The mobile banking app is awesome!

3 years ago

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Lizzie Billings West Valley City, UT

I love that they have no annual fees for their credit cards and they have no foreign transaction fees. This is what I used when traveling in Europe and it was great.

3 years ago

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Mason Mitchell Fayetteville, AR

My favorite part of Bank of America is the mobile banking app. It makes keeping track of my accounts so easy. My least favorite part is every time I travel, they decline my card because they think it is stolen.

4 years ago

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Breyanna Odenton, MD

I use Bank of America as one of my credit card companies. They have been awesome with increasing my limit without me asking. I also enjoy their cash back rewards.

4 years ago Edited September 14, 2021

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Sana Janiece Tallahassee, FL

I have never had a problem with Bank of America. They always work with me, whether I’ve lost my debit card, or someone committed fraud on my account. Phenomenal bank!

4 years ago

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Wendy Liu Bethesda, MD

My favorite credit card so far and has improved my credit score. I also appreciate the discounts and cash back offers. The app is very user friendly with many features including digital card.

4 years ago

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Amanda Montebello, CA

I have had great experiences with Bank of America because they offer a great student program with competitive interest rates and benefits for each purchase made.

4 years ago

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edward reese Hyattsville, MD

I have two card and have never had any issuesor problems. Even when i lost my job briefly and missed a payment, they worked with me to catch up without penalty.

5 years ago

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Hana Gilbert, AZ

I have a bank of america card and my experience has been good when i am at the actual bank, but when i first signed up, my check was withdrawn from my debit account for a week so it was inconvenient

6 years ago

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Verified Customer

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Norm

Good customer service. I'd rather not have a $75 annual fee.

4 years ago

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Verified Customer

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Karim Assar Concord, CA

No fees, no hassle and unlimited 1% cash back.

7 years ago

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Funbi Atokose

I love one thing about bank of America which is the ease of access but I dislike their digital banking system and their customer service.

7 months ago Edited April 2, 2024

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Amanda George IL

This bank is a JOKE! They charge you a monthly fee just to have the account there, they also charge you for checks and debit cards. They have hidden fees and such they don't tell you about. They are scammers. Would give 0 stars if I could

1 year ago

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Nichola Churchwell Tallahassee, FL

Bank of America has been my first cc and I love it even though is my lowest limit credit card, the app and website is super easy to use and fast

4 years ago

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Vickie Graves-Woodward Goose Creek, SC

Rates not the best, I wish the rates were lower. After years of service they could offer customers lower Rates. I would refer my friends if they were cheaper.

6 years ago

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Beverly Wilczek Oak Island, NC

I like getting the travel points, I've used them to travel to Porto Rico just before the hurricane, an experience I can't have again.

6 years ago

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Steven Coleman Tempe, AZ

THEY DO NOT CHARGE OVER DRAFE AND YOU GET REWARDS EVERY TIME YOU USE OR PAY YOUR PAYMENT

6 years ago

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George Ripley, TN

This company has never try to work we me on trying to fix my credit problems. They only exploited me. I had been with them for over 2 decades and not once have they offer me the opportunity to have a successful card with them. With them I was never good enough. I applied with Capital One and no result. Turn me down flat.

7 years ago

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Igor Fedin Giddings, TX

They have discrepancies/uncertainties in their definitions of the debit card use that allow them to play dirty games. You need to monitor your account constantly because they can apply a $35 fee when you expect it the least. You can never relax.

7 years ago

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Lucky Arevalo Washington, DC

They are effecient in their services. They alert me when transactions appear suspicious. They also protect my card when informed of my traveling out of the area.

7 years ago

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Smith Suitland, MD

Credit limit was good with ability to link to checking account. Rewards program is good and easy application process.

7 years ago

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Stephan Hernandez Brooklyn, NY

I have been in conversation with a loan officer. Who took poor information and thus issued a incorrect preapproval letter which mislead me and made my fiancé and I look for homes within that budget. When he realizes his error he sends and informal email and reduced the amount offered by $20,000. When I asked why he became dismissive and flippant.

7 years ago

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Melissa Elliott

Fraud dept. failed to catch 167 unauthorized fraudulent LYFT charges to my acct. This occurred over a 6 wk period and totaled over $2200. Many of the charges were occurring simultaneously -up to 6 a day. It wasn't until I opened my statement that this came to my attention!

7 years ago

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Susan Stewart Salt Lake City, UT

I have a Bank of America card and I hate it. Paying this stupid thing every month is the biggest pain ever. I don't bank through them, and they make it this huge hassle to try and connect your bank account so I can't pay online. So I have to pay by phone every month, and their automated phone system is like talking to the dumbest robot ever made.

7 years ago

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Tech Hub Charlotte, NC

I dislike some of the practices of the company. Specifically their failure to refund money that was misapplied to one account in order to address a balance on another account. I prefer to do business with other banking institutions in the future that are far more understanding and accommodating.

1 year ago

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Mary Lou Scott Spring, TX

I have three checking account with three different facilities. Bank of America is the only one that charge me a fee. And they did give me no royalty points after I charge on my card. I did follow the rules.

2 years ago

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Shelton Germaine Rogers, AR

Well what can I say. I have tried this bank on two different occasions and both times I have found them to have poor customer service, poor rates and to generally provide a poor overall experience. If you don't mine liars and thieves then this is the company for you.

2 years ago

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zugey muniz Orlando, FL

I like the professionalism , the way the help customer and oriented the customer always and provide more than the customer ask always helpful

2 years ago

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Kathy Gonzalez Chandler, AZ

This bank is excellent for our needs. The card is my backup for everything. Great customer service and low to zero fees.

2 years ago

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LaVoya Searcy Siloam Springs, AR

I banked with B of A for several years, and they're unwillingness to work with me and resolve an issue thru me off. It was cut and dry for them and I ended up taking my business elsewhere.

2 years ago

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Ronald Schaffer Schnecksville, PA

Got this credit card when I worked for the Parkland School District.It's a reasonable credit card company. The customer service has been fair and friendly up until now.

2 years ago