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Sprint

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3.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 30th, 2024
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Sprint and T-Mobile have merged.

As of April 2020, Sprint has joined forced with T-Mobile to provide customers with one of the largest 5G networks in the country. As a result, information in this review may be outdated. To learn more about this merger, check out our T-Mobile Review, or read through our Sprint reviews from actual customers (below).

Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.

Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers.

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The Good

  • Metro Area Network Coverage
  • Multi-Line Service Prices 
  • Additional Perks
  • Device Options

Metro Area Network Coverage

Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds: 

  • Atlanta, GA (over 50 percent faster than previous download speeds) 
  • Denver, CO (over 50 percent faster than previous download speeds)
  • Las Vegas, NV (nearly twice as fast as previous download speeds) 
  • Salt Lake City, UT (twice as fast as previous download speeds) 

Multi-Line Service Prices 

Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available. 

For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its unlimited plan actually gives customers a $1,000 savings over their first year over certain competitors. 

Additional Perks 

Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits: 

  • Unlimited talk and text 
  • Hulu account
  • Mobile hotspot (500 MB LTE, 50GB LTE, or 100GB LTE) 
  • Video streaming (480p, 1080p, or full HD) 
  • Canada and Mexico roaming and unlimited talk, text, and data (5GB, 10GB, or unlimited 4G LTE data) 
  • Text and data in 200+ worldwide locations  

Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime. 

Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too. 

Device Options

New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device. 

A Sprint customer can also purchase any of the following tech accessories: 

  • Smartwatches
  • Tablets
  • Hotspots
  • Sprint Drive (enables vehicle diagnostics, driving behavior analytics, location tracking, roadside assistance, and media connectivity)
  • Ear pods and other wireless headphones 
  • Chargers
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The Bad

  • Coverage Gaps
  • Early Termination Fees
  • Expensive Hotspots

Coverage Gaps

Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls. 

Early Termination Fees

The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price. 

Expensive Hotspots

Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.

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The Bottom Line

Sprint has plenty to offer prospective customers, with the most attractive perk being the affordable multi-line smartphone plan pricing. Paying $20/month for smartphone services is almost unheard of. 

Is Sprint good? Customer reviews are mixed, reflecting both positive and negative experiences with Sprint's customer service team, terms and conditions, and network coverage. Read the reviews below to decide for yourself. 

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Star Rating

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2.7

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913 Reviews

Review Breakdown

5 grade

17%

4 grade

17%

3 grade

19%

2 grade

12%

1 grade

35%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Malia Barnes Cheyenne, WY

I have had Sprint for about 9 years now. I have felt like our service works really well where we live. We haven’t had any problems with our service not working properly. If I need to contact customer service I like to chat with them online. I don’t like to call because it takes a long time to get through to customer service. One of our phones stopped working so we went to a store by our house. That store couldn’t help us because they just sell phones at that location. We had to go to a different location about 30 minutes away. They were very nice and happy to help us fix our phone. They couldn’t fix the phone right away so they gave us a loaner phone for a couple weeks until ours was fixed. We will stay with Sprint as long as our monthly bill stays the same.

5 years ago

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Jen Paxman Lehi, UT

We have been with Sprint for many years. They provide the best options for our family. We are able to do a family plan and to customize that plan to fit our needs. We really like their coverage. I feel like a lot of times when people around me don't have coverage, I do. We are able to pay our bill every month with auto pay and it is simple and easy. Their customer service is always great and easy to work with. I really like the option to chat with someone so that I don't have to stay on hold forever. My only complaint is that they don't often offer discounts on new phones for existing customers.

6 years ago

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Bruce Ellison Lansing, MI

We are a long term Sprint customer and we have always loved the service. I have always heard people gripe about coverage in the country but I am for the most part an urban dweller and have always recieved excellent service. I recieve full bars in my home of LTE services in fact. Sprint has always offered the latest and greatest in phones and I recently upgraded to a platinum/gold Samsung S6 Edge 64gb which is easily the prettiest phone I've ever owned. I also noticed that Sprint tends to be cheaper than both ATT and Verizon and Tmobile doesn't even compete from a tech standpoint. All and all I am and continue to be happy with the service I get from Sprint.

10 years ago

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KingRobert747 Ashburn, VA

I was a sprint customer for a reasonable number of years until I had some life changing circumstances and I had to do away with the 2 year contract and go prepaid. The service was always reliable, I was offered free devices due to customer loyalty and the devices were always reliable. The customer service was fantastic and the CEO at the time was fantastic ( CEO 2014 ). The next in command to the CEO did a wonderful job and was pleasant to work with. Nice!

3 years ago Edited March 23, 2022

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Melissa sims Greer, SC

It was absolutely amazing I really appreciate the individual named Taylor that I spoke with. They were kind and patient. They explained everything and answered all my questions in detail to make sure I made the right decision with my purchase. They need a raise!they even stayed on the chat for as long as I needed (which was a while) instead of trying to rush me and or switching me to a different representative.

5 years ago

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Evelyn Codrington New York, NY

Their network is week in isolated areas, they will send you equipment free of charge to help strengthen the signal. They at least try. Other company's such as Verizon what you to pay for their equipment to restrenthen their poor signal areas. Sprint does not get credit for that. They give about Airave's and other new pieces of equipment to help their customers.

5 years ago

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KSCOMOGA

The technical part of the company is fantastic however, the sales side doesn't know how to tell the truth or be honest in any way. They will say some thing that is not true at all but it takes me awhile to find out. I put up with them since all my family and extended family's phones work so well. I have been with Sprint since 1998. The reason I choose Sprint was their old name United Telecommunications was my next-door neighbor. If the phone service wasn't flawless, I would not stay with them.

6 years ago

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Mike T Linden, MI

I've been a Sprint customer for several years. I have used other cell companies through work accounts. I have to say Sprint does a good job, I have a couple ups and downs with them, but I can say as somone who has with them for 16 years now their coverage is much better, the value has always been very good, and the customer services has been high quality.

6 years ago

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Mandeep Singh

I’m through all the major cell phone providers now and Sprint wins the first place. I travel a lot for work and have switched in between several providers. The Sprint had good signal almost everywhere I went. Their customer service was great. I wanted to write this review after I felt how good Sprint was compare to Verizon that I have now. I'm planning to switch back to Sprint soon.

6 years ago

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Keri Havran Aurora, CO

I want to compliment on Shawne, the customer service representative. She went above and beyond to help me figure out a problem I was having with my phone. On May 5, 2018 I took it in to a Sprint store to get it activated but it kept showing a block call error and nobody in the stores knew what was wrong with it. Once I explained the problem Shawne knew exactly what the problem was and how to fix it. My phone is an older slider phone and she spent an hour looking for the codes to reset it. She went above and beyond and was so nice during the whole issue. Thank you so much!

7 years ago

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David Picard Fairfax, VA

I have service on the Sprint network through Credo mobile. They are based on the West Coast (US) and I'm outside of Washington DC, but I've been very impressed with their service. I've gotten 4 new devices sent in the three years my family has been doing business with them and each one was seamless. They also support causes I care about (read Non-Tea Party Conservative causes which are the darlings of AT&T and Verizon). Couldn't be happier!

9 years ago

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Warren Jarrett Kansas City, MO

I want to thank April M. with a recent billing issue I had, She listened and resolved the issue through chat. Sprint has always had great customer service That is why I have stayed with them from the time they started in Kansas City.

3 years ago

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JJ Jenkins Glendale, AZ

We switched to sprint because they offered great promotions to switch from our other cell phone company and we got free iPhones. They offer amazing family plans where you can have up to ten phones on one account with low monthly fees and unlimited texting.

3 years ago

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L Black Auburn, WA

On my in person visit, staff wore mask, gloves, and had hand sanitizer and observed social distancing rules. Floors were clearly marked to 6 ft for customers. Austin T was very patient and understanding of my not being technology proficient. Great job!

5 years ago

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Lethia Johnson Tallahassee, FL

I have had a sprint operated device since I was 10 years old, I am 21 years old right now, and have loved it every since then. We have unlimited data, and not worrying about going over takes so much pressure off, and I can focus on just using my phone!

5 years ago

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Eddie Rios Ogden, UT

Sprint has been a great option for our family and its cellular needs. They offered us consistent cell coverage, clear communications, and great phone options. They always helped us keep our billing low and fair. They even helped us keep our same phone numbers from different carriers. Their customer service department is extremely helpful.

5 years ago

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Angie Burnett Orem, UT

I have been using Sprint for over 12 years. I have no had any issues. There are some areas near me where cell reception is poor, but that is for everyone regardless of cell phone carrier. Calls never drop, and prices are very reasonable.

5 years ago

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Caroline Germantown, MD

I have been a customer for many years and although this may not be the cheapest plan for all, I find or to be very reliable. Everyone is quite professional and I have the utmost respect for this provider. In this ever changing technology driven world keeping up levels of excellence is very challenging. Thank you for keeping up your standards.

6 years ago

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Matthew Blaze Wiltz Santa Maria, CA

My service is beyond comparison excellent, but customer service is horrible as with most companies,because nobody speaks ENGLISH... A 3 minute conversation takes 15 minutes, due to lack of understanding and repeating sentences over, and over.

6 years ago

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Aaron Paxman Lehi, UT

I have been a sprint customer for the last 15+ years. Their service is not overpriced and they do an excellent job with repairing your phone if it becomes damaged. The sales rep was very courteous on helping me get my phone repaired as quickly as possible.

6 years ago

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cynthia R Brixius Vail, AZ

We needed to get a new phone the old one was terrible dropping calls sound out out music not playing alarm not working. Ect. 2 other phones needed to be upgraded and all ongoing transferred bought accessories only because the service mgr was so good. Usually we go online to anaxon

7 years ago

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Linda Bonogofski Canby, OR

I have had Sprint for about 10 years and if I didn't like the company I sure wouldn't continue to use them. Their customer service is great. When a question doesn't require much details I often us the Chat services and that has been a really good experience for me. They have always been really accommodating when I have needed help regarding billing. This has most recently been to delay my payment for a few days.

5 years ago

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Raúl Galeano Elkridge, MD

I've lived in Maryland for 20 years and I ve always had the same number and the same company. Each year passes the service improvements and the company's concern to improve and provide better service. Rates Are not excessive, similar to other companies, but if they bring us good benefits. I travel abroad and already at the airport I got a text telling me that I could normally use it, it's a big advantage.

5 years ago

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Landon Robison Layton, UT

My wife left another cell phone company to go with Sprint because they offer great deals on your first phone. She paid almost nothing for the phone and just had to pay her first month's bill, which was inexpensive. They also have really good service and reception in places that I don't (I have another phone carrier). I would recommend to anyone who wants an inexpensive bill and who maybe needs a new phone. They have great deals.

7 years ago

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Bridget Walker Gulfport, MS

Sprint is one of the leading cellphone service providers in the world. They are very affordable and the service plans are great. Any one can afford them. Sprint was one of the best services I ever had.

3 years ago

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William Monday Knoxville, TN

I have dealt with Sprint since I was 17 and got a Samsung phone after my old one broke and they helped me get a new phone for a few dollars. They also helped me switch an IPhone that my father had from his job to my number.

6 years ago

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Deb

I have had it for many years. Local employees are very friendly and helpful They are not pushy trying to get you to buy new products. The company had good plans that include data, texts, and minutes.

6 years ago

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Olguine Noel

What I like about Sprint Dade alert you when your minutes is getting ready to end and I'm able to reach a representative and they are the number one to answer all the questions I need to know

6 years ago

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Shaylee Provo, UT

I have been a customer for 8+ years and have never had a complaint about the service! The contracts are fair and you get the best bang for your buck. I don't see myself switching anytime soon.

6 years ago

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Connie Mayer South Jordan, UT

I really would have anything but Sprint. It works all over the world. We have had excellent service, and I never have to worry about my phone calls dropping. We love Sprint and will stick with them.

8 years ago

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Wayne J.Bergeron Covington, LA

My family has been with Sprint for several years and the service has been excellent. When we do have a problem my local store has corrected it promptly and accurately. I have been on the lease plan several times but I’m now on the 24 month purchase plan, which works out better if you intend to keep your present phone for a longer time.

4 years ago

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Emmanuel Gorres Catonsville, MD

I have been with spring for over 10 years if not longer - This company has always been there for me in resolving issues with phone services and problems. I haven't ever had any kind of complaint to them and always have treated customers with the utmost respect and professionalism

4 years ago

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Gina Marie Commack, NY

Sprint was my very first company that I went with for wireless services. I actually miss them dearly as They were always so attentive, willing to help and always always made sure you got the answers you needed prior to ending conversation

4 years ago

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Dodd ,

We have been Sprint costumers for almost 2 yrs. Their service is great! I’ve never had a problem with dropping calls anywhere in the Country that I go and they are the most inexpensive company. I recommend them to everyone!

4 years ago

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ZomBit Memphis, TN

When I moved to Mississippi the all powerful AT&T would not allow me to have no long distance no roaming as I left Lafayette Louisiana and moved to Poplarville, MS. I switched to Sprint in 2002 and have enjoyed a great relationship ever since.

5 years ago

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Andy Wise O'Fallon, MO

We have been Sprint customers for over 20 years (no reason to switch from a good thing!). The phones worked perfectly when in Mexico and Alaska. Three people in our family use Sprint, all with unlimited data, and are very pleased with the overall service we've received.

5 years ago

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Jada Scott Norman, OK

I have been with Sprint for 7 years and I love the 'Sprint Forever' plan. I am able to have unlimited calls, text, a 10G hotspot, and while abroad I have free text SMS, and calls $0.25/ minute. Sprint has made everything cheap, easy and affordable.

5 years ago

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JDWain Tallahassee, FL

We have the iPhone forever plan through sprint and its great, I always have the newest iPhone and my bill never goes up. I belive sprint is the only company that offers something like this, also all their customer service reps are nice and will help you with whatever you need.

5 years ago

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Ezequiel Gaithersburg, MD

I've had sprint for a couple years and I'm very happy with their service. The reception is great for calls and internet. The price for unlimited internet is great compared to other companies. The service at the store's is usually quite slow, but I've had good luck on the phone/web when needing something updated/changed.

5 years ago

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Caroline Gaithersburg, MD

I have had sprint for about six years and my partner for more than 12. We like the international coverage it gives us as well as within the continental US. I also feel like it is a solid competitor with the top provider in the area and rarely have any dropped calls so I’m pretty happy with the service.

5 years ago

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Brennan Orem, UT

Best priced cell phone plan I have ever had. The service is great, phone prices are awesome and their customer service is very helpful. I have had a few different cell phone plans from different carriers and Sprint is the best for the money hands down.

6 years ago

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Lindsey B Orem, UT

Great price, reliable network and great customer service. We have been with Sprint for a while now and haven't had any negative interactions or anything that would make me not recommend their wireless services. If you are looking for good service at an affordable price, Sprint is for you!

6 years ago

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August Moulton Lehi, UT

I’ve been using Sprint for years. They are a solid company, but my favorite feature is the cheap international service and data plan. It saves my bacon on a 6 country backpacking trip. The customer service rep I spoke with walked me through the entire setup process step by step. It was so easy and great.

6 years ago

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Ashphile Baptiste Tallahassee, FL

The connection with Sprint is always great and never gives me problems no matter where I go. Sprint has been my go to company for all of my phones that I have ever purchased.

5 years ago

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Jackson Barousse Kenner, LA

Sprint is not my favorite cell company. Their service is slow when it works, and tends to drop off far more than my friends who have other providers. Not happy.

5 years ago

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Sophie Glendale, CA

I’ve been a sprint customer for over 12 years, so far I am pleased with their service and promotions and they always work with you to make sure you’re not paying for something you don’t need! It’s a great company

4 years ago

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HardRock65 Stockton, CA

Have been with sprint for 18 years and have literally never had a problem with them that they didn’t fix immediately. The service and price has always been amazing and they were a good company for me .

5 years ago

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Tsmith York, PA

Sprint is a good company. Anytime I have had any kind of question or problem, they always handled it with great customer service and I was satisfied with the outcome. Highly recommend their services.

5 years ago

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Danisalaz Corpus Christi, TX

I have had spring for about 9 years now and I really value their customer service. I have been a customer for a long time because I enjoy their service and what they offer me!

5 years ago

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Kaitlyn Rios Ogden, UT

Sprint was always good to our family. It helped us get new phone technology and fun accessories all at low prices. I loved their customer service. It is simply a solid company to be loyal to.

5 years ago