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Sprint

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3.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 30th, 2024
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Sprint and T-Mobile have merged.

As of April 2020, Sprint has joined forced with T-Mobile to provide customers with one of the largest 5G networks in the country. As a result, information in this review may be outdated. To learn more about this merger, check out our T-Mobile Review, or read through our Sprint reviews from actual customers (below).

Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.

Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers.

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The Good

  • Metro Area Network Coverage
  • Multi-Line Service Prices 
  • Additional Perks
  • Device Options

Metro Area Network Coverage

Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds: 

  • Atlanta, GA (over 50 percent faster than previous download speeds) 
  • Denver, CO (over 50 percent faster than previous download speeds)
  • Las Vegas, NV (nearly twice as fast as previous download speeds) 
  • Salt Lake City, UT (twice as fast as previous download speeds) 

Multi-Line Service Prices 

Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available. 

For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its unlimited plan actually gives customers a $1,000 savings over their first year over certain competitors. 

Additional Perks 

Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits: 

  • Unlimited talk and text 
  • Hulu account
  • Mobile hotspot (500 MB LTE, 50GB LTE, or 100GB LTE) 
  • Video streaming (480p, 1080p, or full HD) 
  • Canada and Mexico roaming and unlimited talk, text, and data (5GB, 10GB, or unlimited 4G LTE data) 
  • Text and data in 200+ worldwide locations  

Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime. 

Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too. 

Device Options

New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device. 

A Sprint customer can also purchase any of the following tech accessories: 

  • Smartwatches
  • Tablets
  • Hotspots
  • Sprint Drive (enables vehicle diagnostics, driving behavior analytics, location tracking, roadside assistance, and media connectivity)
  • Ear pods and other wireless headphones 
  • Chargers
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The Bad

  • Coverage Gaps
  • Early Termination Fees
  • Expensive Hotspots

Coverage Gaps

Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls. 

Early Termination Fees

The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price. 

Expensive Hotspots

Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.

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The Bottom Line

Sprint has plenty to offer prospective customers, with the most attractive perk being the affordable multi-line smartphone plan pricing. Paying $20/month for smartphone services is almost unheard of. 

Is Sprint good? Customer reviews are mixed, reflecting both positive and negative experiences with Sprint's customer service team, terms and conditions, and network coverage. Read the reviews below to decide for yourself. 

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Star Rating

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2.7

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913 Reviews

Review Breakdown

5 grade

17%

4 grade

17%

3 grade

19%

2 grade

12%

1 grade

35%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Seamas Culligan Dorchester, MA

I received a phone call from Sprint telling me that somebody had purchased 2 iPhones on my Sprint/T-Mobile account. Then they transferred me to their fraud department. When I mentioned the fraudulent purchases of iPhones on my account, the CSR asked me for the purchase order number. I told him that I didn't know the order numbers because I didn't place the order. The CSR responded "then we cannot help you without an order number." It is obvious, Sprint/T-Mobile is too big and impersonal now, it ceases to function rationally. Last year my 85 year old father foolishly made a direct dial phone call to Ireland from his iPhone, it costed me over $150 because of their $4 per minute rate. I called Sprint and asked them to remove the function for dialing direct international calls, which they confirmed. Recently my now 86 year old father made a direct dial call to Canada, which went through, despite the safeguards that Sprint claimed to put on our account. the extra charge came to $53. I demanded a refund because Sprint told me that future international calls cannot be dialed directly, they only refunded me $20 from the $53 total, I've been with Sprint for over ten years. I've had enough, I'm dropping Sprint.

3 years ago

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Kathleen Kanady Taylor, MI

I brought my own phone. I was told by someone in the Care Dept. I am eligible to upgrade my phone . I called to do just that and I was told I am not eligible to get the iPhone XR after trading in my 6s. I was only following up on an advertisement on tv. I am very very disappointed in Sprint. This is not the first time I have been lied to. I can’t even go on the Internet while talking. Sprint hasn’t gotten around to making sure all phones are able to do so. I have to wait until sometime next year for this to happen. SPRINT———Stop outsourcing your departments to the Philippines where you can not understand them because they talk so fast. Due to them, my account is in 2 names and I cannot access it. Every time I spoke to someone in the Philippines I spelled my name so they would enter it correctly. NO SUCH LUCK ‼️‼️‼️‼️ I’ve only been with you since August 2nd and I am so upset and disgusted.

6 years ago

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Caloway Salt Lake City, UT

Im not a huge fan of Sprint. I got an iPad through them and connected it to my phone plan and then cancelled it a few months later but they kept on charging me and then wouldn't give me my money back when I told them about it. Also, when I initially got my phone, I was going in pretty determined to get a certain one and the employee talked me out of it which I didn't appreciate either. I will say they have good coverage.

4 years ago

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Richard Brown Woodstock, VA

Service is pretty good most of the time. Dislike the fact that they offer tons of deals for new customers but once they have you they are done.There are no offers for long standing customers, phones are very expensive, lots of billing issues if you make changes to your account. This used to be a great company who always looked out for their customers but not so much anymore.

7 years ago

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Chelsea Stewart Salt Lake City, UT

I've used Sprint as my service provider for 3 years now, and they are a pretty average Cell phone service provider. I have had random times where my service was poor and unusable, but nothing too terrible. I am on a framily plan which makes my plan affordable, but going over charges are outrageous, and they don't give you any warning that you are over, or any ability to limit to stop yourself from going over unless you vigilantly check daily. Overall I'm satisfied with my plan through them.

8 years ago

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Charnise Johnson Chicago, IL

I have been a loyal customer to sprint for about 7 years now, and I will say I use to love sprint because the company has always been above and beyond to to satisfy my needs up until recently when I called to get some information on upgrading my phone & to report my airpods stolen, the customer service with 4 Different representatives were disappointing. They acted like they were going to replace my AirPods and had me make a claim and be on the phone for over an hour for them to tell me that I never made a claim. They also tried to charge me way more than the phone was totaled up to be on the sprint App. I’m not an entitled loyal customer but I did expect sprint to treat me with some respect and not tell me anything to get me off the phone.

4 years ago

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Kelly Hicks Peoria, AZ

We have been loyal Sprint customers for many many years. When they merged, we thought things would improve, but we have really not ever seen improvements. Instead, we have not been able to update our landline phone, because Sprint no longer does landlines, nor equipment. It is more difficult to get any type of phone customer service that seems reliable and educated, and it makes our experiences with customer service, when we need to call, not pleasant. Their charges seem high, and I cringe when the bill comes, not knowing fully what to expect. Lots of dropped calls lately, between myself and many other family members. Phone cuts out, and I really do not want to go into a Sprint store with covid anytime soon. Overall, frustrating.

5 years ago

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Mr. Sampson Blacklick, OH

Been with Sprint for over 20 years. Great company, but only in certain areas. Over time the service seems to have diminished despite all their new technology they've "implemented". Dont have many dropped calls, however network can be hit or miss daily. Thankfully the majority of us have wifi. 4G network can work great at times but other times become nonexistent. There lease program is a gimmick compared to how things were in the past where you would just pay off your phone. Now you could end up paying more for your phone than what it's worth. Sounds greedy to me. Unless this is changed I doubt I could give them a higher rating.

5 years ago

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Shanlee Sandusky, OH

Customer service right now is confusing at best. We have upgraded our phones and had to go to T-Mobile to do so, but since we have sprint numbers we cannot use T-Mobile customer service. It would be nice for their merger to finally be done.

3 years ago

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Paula Pili Provo, UT

I felt like my part time job was reaching out due to one issue or another My bill was never the same Customer service agents barely even knew their own product. They tell you one thing, you trust it then get stabbed and told basically “ sorry.. this is how it is”

3 years ago

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Baby

I think that this company is pretty great for the price we pay, we get unlimited everything which is nice in this day and age but the one thing that kind of bothers me is that I dont really get much service when I go hiking or to some places. Which is inconvenient because that is when you want your cellular data tow work.

6 years ago

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Christine M Shawver Havertown, PA

Customer Service is OK, most of the time can't even understand what they are saying. Services is good, don't lose connection too often, pricing is outrageous. I pay almost $400 a month for 4 lines. I'm currently searching for another carrier but I can just imagine what it will cost me to cancel with my current carrier

6 years ago

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Ed

I have been a sprint customer for almost 12 years. It has been a roller coaster ride. A lot of deception from franchise stores tacking on services that were expensive and not needed. Franchise stores should be held accountable by corporate and follow theur policies on treating customers fairly.

7 years ago

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Renee Ayala Hedgesville, WV

Been with them for 18 years. When you go into store -great customer service. Over the telephone -it is absolutely horrible to get a live person-the thought has crossed my mind to change because of it. Plus, somehow they seem never able to get the bill to me over the phone

7 years ago

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Tyler Greeley, CO

I love the unlimited everything plan we have been with sprint for 10+ years. But their service is unreliable in most metro areas. Sometimes the internet will work with one bar LTE and sometimes it wont work with five bars LTE. It seems very inconsistent.

7 years ago

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Abbey Richards American Fork, UT

I never get any service anywhere. My service is always slow. At best I get LTE, but it really doesn't provide me very good service. It is cheap, but I am on a family plan still, so the price doesn't affect me as much. It is cheap for families, which is a positive.

8 years ago

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Juli Maloney Henderson, NV

We switched to Sprint because of a friend but we are so glad they have merged with TMobile. We had been loyal happy customers of TMobile for years but switched due to a "deal". Coverage with Sprint was spotty at best. The only thing Sprint had down was good customer service. Now, since the merger, we have good customer service with the connectivity of TMobile.

4 years ago

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sexyj76 Fontana, CA

I went with Sprint since their rates were cheaper than the other big names. However I didn’t realize they had stores in areas where the service is extremely spotty. If I leave the WiFi zone in my house, I have no coverage at all. I can’t even get on google. For the past 7 years I’ve been told new towers were going up. Yet no difference in cell reception. I live in Fontana and work in LA. And it works fine in LA where I use it the most.

5 years ago

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Matin Midlothian, VA

Sprint may not have had the best cell reception until they combined with T-Mobile and that is why I left Sprint after many years... but, unlike others, their billing was always nearly the same. One thing I didn't like about Sprint was that once an agent told me that I could get a free Sprint tablet with no monthly payment because of my outstanding record which ended up being false. Sprint's answer to that is that they are not responsible for their agent's making a mistake. It took me nearly 6 month to get that mess cleaned up

5 years ago

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Tabyoungco2008 Decatur, GA

My service is not the best in Duluth Ga which is considered a major city. I have the iPhone X, XR, 11 Pro Max, and Apple Watch on my plan. 2 lines are unlimited basic and 1 unlimited premium that includes Tidal, Amazon, and Hulu basic subscription. My monthly bill is around $340.00. I have been with Sprint for over 6 years. Once my phones are paid off, I will cancel. They offer no loyalty discounts on bill and they are not giving me the promotion they promise for leasing two iPhones at the same time

5 years ago

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Kathryn Robinson Riverton, UT

I decided to try Spring as a cell phone provider, but it only lasted 2 years (due to my contract). The coverage was really spotty and I frequently dropped calls. I tried a number of suggestions from customer service to enhance my coverage, but nothing seemed to work. I liked the price and packages they offered, but it just wasn't worth it because of the poor coverage.

6 years ago

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Jennifer Smith Salt Lake City, UT

Sprint and I are not friends. About 4 months ago my family and I switched over to Sprint for our cellphone provider. Let's just say it has been rough. Almost every call that I make will go in and out and a number of them it says it call, but it never is... This needs to change! Make sure to find out if your area has good connection before buying. Not the most highly recommended.

6 years ago

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Julie Spanish Fork, UT

My bill is cheaper than with AT&T but my coverage isn’t as good. I drop calls in places that I never dropped calls before. For me the coverage is good enough for the cheaper bill. Also the HULU every month is nice. However, when I signed up I was promised several perks and then customer service wouldn’t hold up even though I had paperwork saying otherwise. Very frustrating.

6 years ago

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Anne Sainsbury Payson, UT

I grew up in a rural town in southern Utah, and for many years Sprint was the company that we used. However, there were countless times calls were dropped, or just never came through. As far as texting and other internet services, it does fine, but when it comes to actual conversations, if you don't live within close proximities of a cell phone tower, I would not recommend sprint!

6 years ago

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janalee sanders Valley Center, CA

while Sprint might work well for a lot of people as a cell phone service provider it didn't work out for us and that was due to where we live. Sprint wasn't able to provide the service we need at the rates that we felt were fair. after all im not going to pay for a service that doesn't work for me a lot of the time. so for that reason we discontinued service with them. as a company they were nice enough but for our location it just didn't work.

6 years ago

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Angela Nelson Pleasant Grove, UT

We switched to Sprint a couple of years ago because it was so much cheaper than our other provider. The customer service at the store was good and they set us up fairly quickly and seamlessly. The one thing we haven't liked is the data speed. Even though we have "unlimited" data, it is often so slow it doesn't work and we have to connect to wifi. I think Sprint needs to stop selling themselves as a discount provider and move into the mainstream with average prices but much better service.

7 years ago

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Rashida Laumatia Saint George, UT

I was with Sprint for a couple years and as the years passed on fees kept getting added on and family plan became the only option for a good deal. But to where I was a single at the time it was useless to me. I kept getting charged for textin and internet but my plan clearly stated I had unlimited. When I went into the store to show my proof the guy was not helpful and lacked customer service. I eventually had to speak with the manager and once everything g was settled I got my refund and left Sprint.

7 years ago

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Andrea Smith Idaho Falls, ID

I haven't been a Sprint customer, but I often get frustrated trying to call my friends and family who are Sprint customers because the connection isn't always good, they cut in and out, and it's hard to hear them. I have one friend who has consistent trouble receiving group texts through Sprint. I don't know what other factors may be causing this, but whenever I experience this, it is with a Spring customer.

7 years ago

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Msdaisy70 Clarksburg, MD

Since the merger with T-Mobile the network service has declined. It’s much more difficult to get fast network service let alone signal in the same places I used to get signal.

4 years ago

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Carlos Ball Ground, GA

They have the cheapest rates but there service is not the greatest as far as reception. Lots of drop calls or having hard time to get on internet or GPS due to poor signal at time.

5 years ago

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Keri Fullerton, CA

I'm not impressed. Customer services is mediocre at best because a rep at the store will tell you one thing and a phone rep will say something completely different. This has happened twice since August 2019

5 years ago

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Jodi Dipolito Simi Valley, CA

Excellent customer service but cell service especially in my home sucks. Constantly being disconnected with dropped calls, bad static, and talking to my friends and family through a fishbowl sound sucks!!!

6 years ago

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Cheryl M

Customer service is not what it should be The cost is always going up and I get charges that I should not have and I have to spend my time calling and waiting sometimes 30 minutes to an hour to take care of the charge.

7 years ago

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Rjalbano Denver, CO

After 17 years with Sprint I had to leave. Each time I called I was always thanked for being a long term loyal customer, but I never felt like I was truly appreciated. I'm a pretty loyal person, and sometimes will pay more than a competitor if I feel the service is better, and Sprint kind of lost that appeal after so many years.

4 years ago

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Alana Funk Shockley Fulton, MO

I get great coverage with Sprint. I do get very frustrated that they reserve the best deals for new customers. The only way to get their two for one on iphones is to add a line. It is very discouraging and does not make me want to stay with them.

4 years ago

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Tyler B Palos Verdes Estates, CA

Sprint recently merged with TMobile. We are waiting on the "improved coverage" and 5G network speeds. I am a long time customer of Sprint (15+ years) and I hope that they will continue to invest in their network to deliver better service for lower costs.

4 years ago

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janet Stroudsburg, PA

I use to like this company, we are going thru pandemic and I asked if there was any way to lower my bill and I was hung up on I tried chat and disconnected.. been with them for years and was not even considered at least one bill waived..

4 years ago

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Jerry Gonzalez Imperial, CA

I've been with this company for over 15 years. My only complaint is that salespeople at the store will add "FREE" items that will secretly incur charges. If you are not looking at your monthly bill and have "auto pay" you will not see these extra sneaky charges.

5 years ago

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MissHmong95 Utica, MI

6 years ago, I used to have sprint. I did not like it because it was too expensive and the services aren't good at all. Every time you use over the limit they charge you and I don't like that. It's not fair if you use over the limit at least don't charge. Couldn't afford sprint anymore and had to change my line to T-Mobile.

5 years ago

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Ben and Cin Kenilworth, NJ

Sprint was the best company I had payment wise but I struggled a lot with the service. In PA, I found that I would have to stand in certain corners and not move in order to get service when on the phone. If I wasn’t connected to wifi, my phone was rendered useless in the home.

5 years ago

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Natalie Brown Boulder, CO

Sprint is alright. They are cheap which is great but I often don't have the best reception as compared to some other companies I have been with before. On the plus side, they have very cheap deals for families so that's why I have stayed with them.

5 years ago

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Ariana Key Tallahassee, FL

I've had Sprint for about 5 years. For the most part Sprint is a great service, but in some areas i have traveled the service has been sub par. Some of my family members cannot be on our plan becasue there is generally no service where they are located.

5 years ago

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Erin Farnsworth Pleasant Grove, UT

My family had been with sprint for years and multiple times, they raised our family plan without a notice. They only notice was our bill. We’ve been very loyal and haven’t felt that in return. I also got a lot more unknown phone calls and similar annoyances when I was with sprint.

5 years ago

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Jon Robinson Riverton, UT

I had a lot of challenges with Sprint cell service. The coverage was very spotty and I encountered so many dead spots in the service. Customer service was great and tried to help me multiple times, but we could never find a resolution.

6 years ago

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Tom Gourley Pleasant Grove, UT

Sprint provided me with reasonable customer service when I was looking for a new carrier but they were more expensive than others. Additionally, their nationwide coverage isn't as good as the competition. They seem to have more "dead spots" in their reception than many.

6 years ago

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Amy Boren American Fork, UT

When we were shopping around for phone plans we spent a lot of time at sprint. They have great reception and service, very rarely drop calls. But their family plans were just too expensive so we decided to stay where we are. We would definitely look at them in the future when we need less lines.

6 years ago

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Ella American Fork, UT

I have sprint, and I am seriously considering switching providers. The prices are great, but it comes at a cost. When my colleagues who have T-mobile had no trouble getting service, my phone seriously struggled making simple calls. Any building I enter blocks my service, and the employees have minimum care or empathy.

6 years ago

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Beth Farmer Pleasant Grove, UT

I’ve been a customer of Sprint on and off. I always feel like I’m overpaying with Sprint. It’s not easy getting a hold of employees to talk about your plan. They are difficult to work with and overpriced. Wouldn’t recommend.

6 years ago

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Melissa Carreno Mesa, AZ

mediocre service for mediocre price. competes with t mobile for low prices, wouldn't recommend to anyone unless they couldn't afford anything else. let me put it this way, I didn't have reception on school campus in the city....left sprint in 2 months that I had them.

6 years ago

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MaKayla Christiansen Provo, UT

Sprint isn’t the best phone network company, but it also isn’t terrible. There customer service isn’t the best and it is hard to fully understand what you are paying for/ what sales you actually receive. I usually have a lot of frustration when I go to the sprint store to purchase a new phone or other phone needs.

6 years ago