Q Link Wireless
5.7
Overall Score
Review Source
Trakker1 Maple Heights, OH
It's great for my useage, and the service has not cut off when making phone calls. I also love that I have no bill to pay. Thank you for your help. Your staff is helpful when you need them. Tablet is slow but ok when using.
3 years ago
Review Source
Cindy Moore Beltsville, MD
I like Qlink service I never had a problem since I had the service For some reason something is going on with the volume when call or receive calls I can hear the person perfect but they can't me clearly.
3 years ago
Carolyn Copeland
My experience with Q Link has been good! There’s never been a time that I’ve reached out to Q Link that my need wasn’t met. Thank you so much for your continued service.
Carolyn Copeland
3 years ago
Review Source
Sonjar Harvey Jacksonville, FL
The free service is what I like the most. Least, constantly urging me to use my phone. I'm not much of a talker, so I really use my phone for important things so it would definitely seem as if I don't use it at all.
3 years ago
Gina Edwards Tallahassee, FL
Qlink so far has been a real good company. But I was told my phone I bought from them is just a 3g so that's why my phone jumps in & out of hotspot & my calls. I guess I'll have to up grade my phone & tablet Right?
3 years ago
Aliciasawsum
I like the phone service I get at q-link. I don't get very many dropped calls. I have pretty good service. And I was able to bring my own phone. Great great phone company. Very happy with it. Would recommend.
3 years ago Edited September 2, 2022
Travis Blood DC
100% satisfied,only thing and it's my fault that is that I didn't upgrade sooner or wen 5 g came out,don't know if my phone is even compatible to get 5g,none the less I'm satisfied!
3 years ago Edited October 3, 2022
Review Source
Angela Terrell Miami, FL
My experience at first with q link services was touch and go as I was experiencing interruptions with my services on the weekend but lately everything has been going good with my services
3 years ago
heather Charlestown, MA
it comes in handy but sometimes it can be slow. i don’t use the phone much so it’s great for me. i’m online more then anything. that’s why i say it can be slow, i need to have internet to scroll online.
3 years ago
Ladonna Morris
I like the fact that they allow people who can't afford a long term over priced bill a chance. I don't like that we're told our data is unlimited and it really isn't other than that everything's fine.
3 years ago
Review Source
Travis Gabbert
So far, it has been good. All in all, I can't complain about your service! You have kept your free service plan with me in good, working terms. Keep up the good work! Thank you for your free service, too.
3 years ago
jeanine Dunbar St Louis, MO
What i like best is not having to worry about my service every month. What i dislike is the prices of the phones and other products when there suppose to be free government items i understand charging for some items but the price is crazy
3 years ago
Review Source
Robert Eilam Durham, NC
Setting up with SIM Card ... 10/10
Issue with phone number ... 2/10
- agent wasnt quite helpful
- confusion on how to contact to address and solve the issue
3 years ago
Review Source
Lisa Boyko Phoenix, AZ
They have good service and the area thats covered is amazing... I get service anywhere I go and that's good! Customer service is actually helpful and seem to care about issues you experience.
3 years ago
Greg Landon Wellston, OH
i only have 1 problem with this service i live in a place ware there is no service i would like for Q link to some how correct this problem if possible i live alone & have to drive 4.5 miles away to make phone calls,
3 years ago
Review Source
Steve Avila Cedar Hill, TX
Customer service keep telling me my phone will not work any longer. I was lucky I had a old phone because all they sent me was sim card. Not even sure how long this old phone will work. Once it goes out I will not use qlink no longer for I will not have a phone no more. I guess you have to buy other phone but can't get no answers from qlink.
3 years ago
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Molly J Moore Santa Ana, CA
I like this Company and I'm grateful to get free Service, what I don't understand is how can I have a limit on my Unlimited plan? My Data gets cut off after a Certain amount, please consider fixing. Thanks
3 years ago
Review Source
Raych Suárez Pueblo, CO
The customer service is good and I can talk to someone on the phone if I need to. The shipment was timely and there were no problems with my sim card. The connection when making calls is not well and always has feedback. The data even though I get data is only working in my Wi-Fi zone.
3 years ago
Review Source
Mary Yates TX
I like how it refreshes your minutes automatically at the beginning of the month and I don't like how towards the end of the month it's so slow on the internet when I'm supposed to have unlimited everything
3 years ago Edited August 2, 2022
Review Source
Steve Hedding Rockdale, TX
P for the most part experience was overall good products decent professionalism questionable especially when you piss him off and leave you on hold till business hours are over
3 years ago
Review Source
April Henry Adrian, GA
I get service most of the time. As long as I'm at home it picks up fair... Just wish it had better service area coverage.
A blessing all the same though so thank you q link wireless team
3 years ago
Kelly Sullivan Charlotte, NC
It is pretty good until a few days before refill time, then my data slows way down & may or may not work at all without being where wi-fi service is. But other than that no other complaints.
3 years ago Edited May 1, 2023
Wario7793 La Plata, MO
The upgrades in services are wonderful. The 1st 2 phones were ok. I'm having a better time with my latest phone. I got a good deal on it thanks to QLink. Service is pretty good.
3 years ago
Review Source
James Holmes Bogalusa, LA
I enjoy the service of q-link but, I am constantly annoyed by messages telling me that my service will be canceled if I don't recertify my account. I've done so several times to no avail!
3 years ago Edited November 1, 2022
Review Source
Brenda Barnes Chicago, IL
That it's free and I can't afford to pay for the a phone. The worst thing is I got a tablet and it only worked for first month than it quit and when I got it the screen was all scratched up I waited and waited for it to come than
got so disappointed. I kept calling to let ya know but could never get someone I could understand.I stopped calling. I wanted to know can I change to assurance or another government plane.
3 years ago
Review Source
George Shafer Farmington, MI
I like the expanded number of phone call minutes. Not that I call that much, but now I don't worry at all. The data was why I switched last year. I didn't have WiFi nor a computer so this was my connection to the internet.
3 years ago Edited April 1, 2022
Michelle Sohn Indianapolis, IN
I've had Qlink for a few years now. Has always been great for me. Bought a phone through them to upgrade. Through the pandemic it was good to have the extra data.
3 years ago
Review Source
Angelina Martinez Philadelphia, PA
I am very happy with my qlink service I would recommend it to family and friends. My only complaint is every now and then I do not have internet service depending on where I am located.
3 years ago
Ernestine S. Greene Bethesda, MD
I like that Q Link Wireless help provide cell phone service to seniors with low-income. However, I dislike that news pops-up as soon as you turn the phone on, when I'm trying to make a call. Nonetheless, I'm thankful!
3 years ago Edited June 2, 2022
Majicbeans Seventy nine Brooklyn, NY
The worst decision I ever made it’s been a complete disaster I was without a phone for a month and a half because I partially fill out the qlink info to switch to there Mickey Mouse “company” but never completed it because it wouldn’t allow me to switch my adress. I emailed called left msgs saying hey I don’t want your service I can’t change my adress don’t send me a SIM card. I never could get a response so I never submitted the changing of service. I found out straight talk a tremendous company had the same assistance program and it was quick easy and on my way everything perfect then all sudden my phone won’t work. Qlink ported my number anyway and sent the SIM card to wrong adress. They are a disaster I saw their name and best company next to each other so I had to let everyone know that is not the case
3 years ago
Local_gal Philadelphia, PA
While qlink is a good phone company. They get people's attention with the unlimited calls text and data but it is all good but true. You are limited to a certain number of text messages per month also 32gb per month. It is not unlimited at all.
3 years ago
Brandy Roberts Miami, FL
All the negative reviews are bc 1. It took months to get the tablet. I paid $20 for their basic obama type phone min storage and internet on that phone you can forget it. Then the tablet finally comes. And not even kidding ive tried to get it just on basically running and signed into google 2 weeks now. It literally type a letter to a word no lie 1-2 mina if it doesnt respond and ask to close the app or wait which takes another 10 -15 mins to start over or wait. Theres no sense. In even making junk like that. The money wasted in millions of them as well as mailing. Etc etc. This is insanity and waste or peoples time and money. Derelicts!
3 years ago
Mr Diaz
Few days after my application was approved, they notified me that there was an error in the information that I provided them. I fix it, but they continued insisting on the error. After fixing it about four times I noticed that the error was not my fault—someone else or the application system itself was changing my info. To solve that problem the last representative that attended me asked me permission to cancel my account, for me to reapply without mistakes—when the mistakes were not done by me. In that process they got from me my social security number and copies of my ID card, birth certificate, and Medicaid card. Now I wonder if it was all an identity theft scam.
3 years ago Edited January 12, 2022
bethford37 Newport, AR
This tablet does not work.
Also, the sim card was not ordered with the phone so I will not have the normal 14 days to test it. Since I have to decide without the Sim card and the phone doesn't work without a sim card; it will have to be returned.
The customer service is terrible. I called Q-link for help and the guy told me to Google it. He sounded irritated that I expected a 100.00 tablet to work well. I know for a fact that 30.00 tablets work far better than this one. Charging the government and the customer a combined 100.00 for this tablet is just fraud.
I want to return everything and switch my service to a different company. I need to cancel the service and I need a full refund on the phone.
3 years ago
Just About Had It Yakima, WA
Qlink is by far THE WORST phone provider on the planet. My service cuts in and out all day. I miss calls, texts don't come through, texts don't go out, the internet is just about useless because it disconnects every 12 seconds. I have to put my phone in airplane mode to "kick start" the internet. Picture messages are not even gonna happen, don't ask. Their service is so frustrating I spend more time trying to get my worthless phone to connect than I do actually using it. I would not recommend them to anyone unless you're trying to get fired from your job, or have a lot of friends that you REALLY want to avoid contact with. When you really need the phone all you get is an X where the bars are supposed to be. Worst phone company ever. I've tried multiple phones, ordered new sim cards, it's their shoddy service and not on my end. I live IN TOWN. Yet have service like I'm in a iron bank vault 300 feet underground. Trust me, DON'T USE THEM. Furthermore, they get government funds to distribute preexisting services. They don't provide, so they are pretty much leaching off the government, stealing money. Shame on qlink!!! And customer service is absolutely nonexistent. The idiots they put you on the phone with know less about phones than they do about the English language. Just terrible, unreliable, dishonest. The free tablet deal is a scam as well, they send tpu a "free tablet" then send you a bill for it!!! Not even joking! I hate qlink!
3 years ago
Dani Baltimore, MD
If I could give zero stars I would. I have been waiting almost a year for my new phone and tablet. The phone I currently have through them broke so I called in May 2021 and the rep told me my new phone and tablet will be mailed any day. Well it's November and I just called again only to be told that the promotion is over and I would not be receiving a phone. She said I have to now buy a phone. I asked why am I not receiving it because I have been waiting and got approved for promotion. She said there are a lot of people that won't be getting a phone now but that I would still be getting the tablet that's on backorder. I am so disappointed and will be seeing if I can go with another provider
4 years ago
RobyB2 Post Falls, ID
I've was with Qlink wireless since 2014 until today 11/9/21. I got unlimited texts, 1g data and 1500 mins of phone service contracted under Sprint. Which really sucked unless you were standing under a Sprint tower there were No Bars but unlimited texts worked out for communicating with my daughter . 2018 the spam calls started an unbelievable amount of calls I would return the call and I would get" sorry you have reached a number that is not in service blah, blah, blah
Got to the point where I barrowed a phone from a friend to use until I received a email in March that Qlink was sending me an upgraded phone w/sim card service contract with T-Mobile was on its way to me here it's November 2021 and they sent me a sim card no phone but I can purchase a phone What? Hell no .I counted today in the past 6 weeks I have added 281 spam calls to my black list of blocked numbers . I told them no way they can cancel my service then I read this article-
"Q Link Wireless, a provider of low-cost mobile phone and data services to 2 million US-based customers, has been making sensitive account data available to anyone who knows a valid phone number on the carrier’s network, an analysis of the company’s account management app shows." story continues ... Well no wonder I got all those spam calls . I am no longer a customer of Qlink wireless . I would check out any other wireless company other than QLink whos customer service sucks and do not care about their customers!!!
4 years ago
Avaelend Starks Ypsilanti, MI
Ignore that 1 star. In April 2021 I received email to confirm address to receive free phone and sim card for upgraded network. I did so and received order confirmation. Q link never fulfilled that order and it disappeared from my account after 3 months. July 2021, received another email again requesting address confirmation to receive free phone and sim card. I did so and received 2nd order confirmation and again Q Link did not fulfill order and order disappeared from my account. October 2021, received email notifying my that my phone will no longer work after Dec 15 and i need to again confirm my address. Only difference this time is that they expect me to buy a phone. I have been with Q Link for five years and never had a problem. However If Q link thinks that I am going to buy a phone after they twice defaulted on a contract (which is what an order confirmation is), and while under FCC, FBI investigation, they should instead start thinking lawsuits. Next step, FCC complaint and after that, new lifeline provider.
4 years ago
Melissa Royal Gary, IN
I was told I was to receive a upgraded 5g free in mail also broadband deal which consists of free tablet . I did all required and Q Link wireless continued to inform it's in mail. Or going to send off. For a whole entire year I waited. They has cut my service off phone I had and put on phone I was waiting to receive. So in process, I'm waiting without any phone at all. I am disabled and money has been very scarce. I has been still looking for employment using that phone. I lost communications with a lot of social and business. I was lost. They continued to tell me its cuz of "covid.". Now finally I call final time and I'm told the" gimmick " expired now I get no free phone no upgrade I have pay for one. And I was offered broadband tablet again. ITS A GOVERNMENT PHONE. IT'S FOR OUR ASSISTANCE!! Even when I was with tmobile they honor their word ,offers deals. It's wrong I'm angry and I have no phone. I'm sure the government donr honor this treatment. Come on now stop bullcrapping people. You never gave me my first upgrade. A Lie. You trying to rob people and receive your tax write off. Government codes. Signed angry mistreated hoodwinked bamboozled by Q Link phonless melissa. I demand little respect . This is no better than racism it's just dealing with economic . To get to point Q Link did me injustice. If not or purpose I apologize. Yet it seems everything done to me was purposely. I would not speak these things just to do it. It really bothered me. And Iwas offended. I felt I was treated like I was stupid and a piece of dust to wipe off of table. I gave all respect, if I felt I didn't, I apologized. Just acknowledge and correct your mistake, please. We all deserve respect. Especially in these times. I'm trying to get back to working. Just do me right.
4 years ago Edited October 11, 2021
Brittney Mac Gregor Louisville, KY
I wish I had actually read these reviews before signing up with Qlink. I have had a lifeline phone in the past with another company and had great service, so when I received a random email from Qlink, I decided to take advantage again since I was eligible again. I signed up May 2021. I used my own phone. I paid $100 to have it unlocked through a private party. Then, when I got there sim, the service was very sketchy and my voicemail was not working at all. After several calls and tickets, it took about 2 months before I was able to get working voicemail. All customer service reps I dealt with had heavy thick foreign (non American) middle eastern accents. I could not understand a word they were saying, especially since I'm hard of hearing. I kept getting passed around trying to find someone that could talk slowly and clearly enough for me to understand. I have received at least 50 text messages and 50 emails totaling 100, about signing up with the EBB benefits to get a free tablet, which I did. That was over 90 days ago. They keep telling me it's being shipped, but it's never come. I ended up switching my ebb benefits to ATT and got a cheap $50 Walmart tablet. Lastly, the actual cell services is TERRIBLE, the worst I have ever had, even back in the 90s my service was better than this!!! Constant dropped calls, calls that won't even go through to ring, and I am told that people call and call, but I never get any missed calls. It's ridiculous, I had to prove to my mother that I wasn't ignoring her, that it was my phone, by having her call me while I stood right next to her!!! It's awful! In my opinion, this is a foreign based company attempting to take advantage of American Government money. All I know is I will be transferring my lifeline service to another provider.
4 years ago
Mike Rutland, VT
Qlink is a terrorist company. I went back and forth between customer and technical services, for almost 4 months. The details are the same as many of the negative posts here so I won't bore you with all that. *******LISTEN TO ME QLINK CUSTOMERS*******
CALL OR WRITE THE FCC AND FILE AN OFFICIAL COMPLAINT. They have a very easy online form right on their website. Once the FCC contacted Qlink and subsequently replied to my complaint. I had my new phone within a week. The harassing and nonsensical emails stopped. A knowledgeable customer service agent calls ME with helpful and useful information and issue fixes that work. FCC
4 years ago
Sade b Oklahoma City, OK
DO NOT USE QLINK!!! I have been waiting for 3 months to get my new phone and SIM card. I have my phone order confirmation email and confirmation number from March 24th it is now the end of June! Everyday that I have tried to contact qlink wishing these last 3 months about my order they all say the same thing “your order will be shipped in 1 or 2 days” and STILL nothing has arrived I contact them at least once a week why has my phone and SIM card not arrived yet. Do not use qlink it’s you will never get your order. You will get the same response with no resolution, it will never get shipped out they just tell you it will while you wait for months and keep having to contact and not get your order. Find a better trustworthy company that cares to actually ship out your items dealing with qlink you will have no phone and no service. The worst phone company experience I have EVER encountered. I do not understand why they are still in business the low rating on the reviews speaks for itself.
4 years ago
Dennis K Spokane, WA
Link Wireless is a SCAM to take the government money! Their internet service is nonexistent, it literally was loading between 147KB - 189KB when trying to open up the internet to find a phone number for a local business. It is impossible to reach their customer service, you will have to wait a minimum of 2 hrs on the line that’s if you get lucky, but more likely 3.5hrs, not even exaggerating either! Their phone service is awful also, I constantly get dropped calls and very difficult to talk to someone when their voice keeps cutting off, and they struggle to understand me before the call gets dropped, I’ve had it with this company, I don’t even know how they are allowed to continue to do business with just about every single customer being unsatisfied for one reason or another. They have been sending me emails and text messages about a free tablet they are giving out with some government broadband service/program and asking me to confirm my mailing address, and after doing so says wait for shipping tracking number which I never receive and the tablet is never delivered, instead I continue getting the same email/text asking me if I’m interested in a free tablet and to confirm my mailing address, every week or every other week since about February or March. Qlink Wireless needs to be investigated because clearly this is a money/profit motivated company with almost no concern or regard for its customers, or care to change anything. I’m leaving QLink, and just wanted to share my distaste with others to warn anyone considering choosing QLink as their free wireless phone provider, there are many other companies to choose from, and any one of them is a better choice!!
4 years ago
Just Videos Medford, OR
Q link is a complete joke. Dont waste your time. I have been trying to verify my info with national verifier for the past 2 weeks. But the link in my profile is not working. I chat with them online and they keep saying to do this and that over. News flash if it aint gonna work the first time than its not gonna work the 2nd, 3rd time and so on. And when you call I was on wait for a hour when they said it was only gonna be 10 mins. Than when finally someone answers and all they say is hi and never asks you why you are calling. Thats if you can understand their chinese english accents. They told me I had to cancel my service with Assurance Wireless to get approved with Q link so I did and I still havent gotten approved yet.
4 years ago
Matt Miller Dallas, TX
This company is a scam... i transfered my number over on just a few days ago got told it went through and they activated my service. i tried to place a call didnt go through tried another number no go. got through to 611 and was told i was out of minutes on an unlimited minute plan um excuse me? also i have a 5g phone and the 5g sim card and there is 5g in my area but the phone has 2 bars of lte... how is that a thing when i would have full 4glte on metro by tmobile in the same area and would even get 3-full bars of 5g here? run from this comapny cus they will steal your info if you transfer from another service they will steal your number and if you are on another lifeline they will steal your service.
4 years ago Edited September 14, 2021
The SLP New Ellenton, SC
I'm giving QLink 1 star because 0 stars is not an option. THIS COMPANY IS THE ABSOLUTE WORST! I needed a new phone as the old one stopped working. Naturally, I attempted to use the website to switch devices (this was at one point the most convenient way to make changes, and I'd done it before, so I figured it would be easy). I was able to 'successfully' verify that my new phone was compatible and order a new SIM card via the site. I expected them to stop service on my phone because they always do this when you're receiving a new SIM/device. I hate it but accepted it as just one of those things. Reading other reviews, I'm reminded of my initial rage seeing as this is RIDICULOUS. Still, I thought, It won't be long now. I can last a week without service. I'll have my new phone set up soon." WRONG!!! WRONG!!! WRONG!!! WRONG!!! A few days later, I received my SIM card. I ATTEMPTED to activate it using the guide sent with the card. The process did not work. About a week later I received an email instructing me to activate it or lose my benefit. I called in and went through the same process with the automated system and a live agent who was supposed to transfer me to a different department then hung up. IDIOT!
The next call I made seemed to be answered by someone who was intoxicated or drugged. She literally could not talk (slurring her words) and passed out on the phone. I have attempted to call back multiple times over the past few weeks. I've been told by the automated system that my wait time was ten minutes, then one, then each time after, the call would be disconnected. I had already waited for three hours prior to this message on each call I made to them. Agents in the following calls are hanging up on us or simply need further training on how to use the system. I'm being sarcastic. They don't care and the government doesn't care either. I sent an email message detailing my ordeal and stated that if the card and/or phone does/will not work, it would be greatly appreciated and deemed more respectable and intelligent if someone would simply say so instead of being an unprofessional and lazy coward and hanging up the phone. So, thanks for NOTHING. These people are garbage!
4 years ago
Dana Warner Arlington, TX
BEWARE!!!! Q Link Wireless is NOT the only company that provides the Lifeline service there are other companies that also provide it...PLEASE DO YOUR RESEARCH AND WHATEVER YOU DO DO NOT CHOOSE Q LINK THEIR SERVICE IS HORRIBLE AND
THEY ARE CROOKS !!!!!! This company has the worst customer service I have ever seen. I was with them for about 5 months First due to their incompetence I lost my phone number that I had for over 10 years...I ported my number then a few days later my phone was shut off with no notification they couldn't verify my benefits so instead of calling me they disconnected my phone I got it straightened out but ended up losing my number then several months later I decided to buy a phone from them because the phone I brought in was not working good then a couple of days later they shut my phone off AGAIN!!! This time I couldn't get in touch with customer service because the wait times were anywhere from 4-8 hours I was able to get hold of the online chat service and I was told that they disconnected my current phone to send the new one and they wouldn't do anything about it would have to wait for the new phone...that was 3 days!!! I am a fall risk and can't go without a phone that long I live alone and if I get hurt I need to be able to call for help so I did some research and found out that they are not the only company that provides this service so when I received the phone that I paid $119.95 for I just returned it to them unopened and went to a different provider.. TRUCONNECT ... I returned the phone on April 1st and I was still not able to speak with anyone at the customer service number but I found a different number in the sim card information that was sent so I called that number and was finally able to get in touch with someone for the first time in about 6 weeks ..they are claiming that they have not received the phone back and I have proof the phone was received on April 7th...they are refusing to refund my money even thought they have the phone I have contacted them 3 times and each time I get a new lie...THIS COMPANY WILL TAKE YOUR MONEY IF YOU ARE NOT CAREFUL I am only giving 1 star because 0 stars is not an option
4 years ago
Matthew Grier Beaver Falls, PA
The service is actually not bad, as it works on the t-mobile network. The phone they provide is about as basic as it gets, but I mean come on people, it's FREE. My advice is to just take what you get and appreciate it. If you want something better then go out and pay for it. Me ima use the hell outta this free phone!!
Thank you Qlink.
4 years ago
Paul D. Lubbock, TX
QLink sent a 5G upgrade sim card for my Lifeline smart phone they sent me because I'm on SSI Disability. Once installed it states "Invalid SIM Card" on screen. I put the old card back in to be able to call. I called many times, got put on hold many hours (236 minutes once), finally the tech girl said they would update in a few days. They updated the phone to NOT work any more. Now, I have no service at all. This has got to be the most incompetent 'company' I have ever known. I filed a complaint with the FCC since our government pays these morons to provide service. Stay away from QLink. Run away.
4 years ago
barrientes Tempe, AZ
Actually my phone was working fine until they forced me to upgrade to the 5G network now the phone does not work at all. I got the new SIM card and have spent so far 12 hours either on hold or talking to non-helpful people. Still does not work. Now the old SIM card does not work either. Currently on hold going into the 3 hour this time around as I type this. I am on Hospice and terminal. I need this phone fixed. They promised me a new tablet for upgrading. I better get it after all this crap. I may just order new phone and hope it comes with the 5 G. They say the 4 G will not work after April.
4 years ago
