Coverage — Look for a cell phone provider that has 4G LTE/5G coverage nationwide and check online for possible deadzone areas.
Affordable Plans — Look for a company that offers multiple plans in an affordable price range. Check to see if the plan offers unlimited talk and enough data to cover your needs.
Device Options — Look for a cell phone provider that provides service to different types of devices including tablets, smart watches, flip phones, and major smartphone brands.

Consumer Cellular is a small, no-contract mobile phone provider that offers low-cost cell phone plans starting at $20 per month (not including tax or data add-on) for unlimited texts and 250 minutes. From there, plans can be customized to include unlimited minutes and data amounts up to 25 GB per month per line for customers who want to take advantage of app downloads, high definition video, and other uses of the 5G, 4G LTE, 4G, and 3G network. For Consumer Cellular's most advanced plan of two phone lines, unlimited talk, and 25 GB of data, you'll pay around $75 per month.

The company is especially dedicated to meeting the needs of users who are 50 and older, offering AARP members exclusive discounts on its services and Connect plans that sync well with flip phone devices if preferred. Plus, a completely U.S. based customer service team is trained to help inexperienced cellphone users learn how to get the most out of their service and device.

Partnering with well-known brands and retailers, Consumer Cellular phones include nationwide coverage, and its services are located in Target stores nationwide.

Because Consumer Cellular is a budget-friendly cell phone provider, its offerings come up short when compared to other larger-scale companies. For example, Consumer Cellular does not offer unlimited data plans. If you want unlimited data, Consumer Cellular is not the provider for you.

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The Good

No-Contract Plans
Affordable Plans
Unlimited Text
Coverage Area
Device Options
EasyPay Service
Mobile App
Great Overall Benefits
Risk-Free Trial

No-Contract Plans

Consumer Cellular offers no-contract Talk and Connect plans with straightforward benefits.

Additionally, all of the Connect monthly plans include unlimited text messaging. Customers can add phone lines to their plan for $15/month to share minutes, text and data. There are never any additional fees or charges for switching plans if you need more or less from the service. Consumer Cellular has a great option for low-cost family plans, especially for those who don't use phones very often.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for that time.

Affordable Plans

Consumer Cellular offers a variety of affordable data plan options that customers can choose from. Its website breaks it down into the number of lines you want, the talk plan you prefer, and the amount of data you want. You choose which option you want from each category and Consumer Cellular's website will give you an immediate estimate on your monthly bill. Here's a breakdown of your options:

Phone Lines — One line included in the cost or two lines for $15 per month
Talk Plans — 250 minutes of talk for $15 per month or unlimited talk for $20 per month
Connect Plans — 500 MB for $5 per month, 3 GB for $10 per month, 10 GB for $20 per month, 15 GB for $30 per month, or 25 GB for $40 per month. All Connect Plans include unlimited text.

If you're a customer wanting one phone line, unlimited talk, and the maximum 25 GB of data, you'll pay around $60 per month.

If you are a customer wanting two lines, unlimited talk, and the maximum 25 GB of data, you'll pay a monthly price of around $75 per month.

Unlimited Text

Although Consumer Cellular makes customers pay more for unlimited talk and additional data, you do not have to pay for unlimited text. Unlimited text is included with all of Consumer Cellular plans. This makes unlimited talk and text for one line $20 per month without data and $60 per month with the maximum 25 GB of data.

Coverage Area

Consumer Cellular coverage is nationwide and only involves a few spotty patches in the Midwest.

Most of the 4G LTE/5G coverage area includes High-Definition Voice coverage, also called wideband voice, which provides clear audio and reduces background noise. It should be noted that Consumer Cellular utilizes multiple wireless networks that vary depending on geographic area and so precise coverage areas from your network may not be determined until you sign up for service.

If you want to check Consumer Cellular coverage in your area, you can do so on the company's website. All you need to do is enter your zip code, and Consumer Cellular will tell you if you're covered. It will also provide you with a coverage map of the entire united states. For exact coverage details, you can drop a pin anywhere on the coverage map.

Device Options

Depending on plan preferences and mobile device needs, Consumer Cellular has a wide array of mobile device options available. Consumer Cellular phones include basic flip-phones for calling and texting, the GrandPad (a senior-friendly tablet), and smartphones for customers who plan on downloading and using apps. Samsung smartphones, Android phones, and iPhones are all compatible with Consumer Cellular coverage and plans.

Customers also have the option to simply use their current mobile phone (under certain conditions) when signing up for a new Consumer Cellular plan. The company provides a free SIM card that is easy to switch out and there are no activation fees for Consumer Cellular phones. It should be noted that in order to be compatible with the SIM card, the phone needs to be:

a Consumer Cellular phone
a phone previously used with AT&T or T-Mobile (includes Apple and Android phone options and more
an unlocked phone (GSM)

It is possible to use a previous phone number, but it depends on the location and the old service provider.

When purchasing a device from Consumer Cellular, customers can choose between a new phone or a certified pre-owned phone if one is available. Certified pre-owned phones are phones that were returned by customers in the 30-day guarantee period and are restored to original factory settings.

EasyPay Service

It also offers an EasyPay service where you can make monthly payments to pay off more expensive phones like iPhones or Android smartphones. Consumer Cellular does not charge interest or additional fees. Customers can make early payments or pay off the remaining balance at any time.

Mobile App

The My CC app gives users the following capabilities:

View minutes and data usage
Change billing preferences
Switch monthly plan if needed
Switch to paperless billing options
Pay monthly bill
Chat with customer service reps
View AARP membership card

Great Overall Benefits

Because the company targets retirees, the cellular service plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. WiFi calling is supported on iPhone models 5C and newer as well as most Android smartphones. Consumer Cellular has no fees for any of their services, and because they have no contracts, there is no activation fee.

AARP member benefits include:

5 percent off monthly fees and usage charges
30 percent off select accessories

Risk-Free Trial

Consumer Cellular offers a 100 percent risk-free trial for all of its customers. If you decide you no longer want Consumer Cellular's services or products within 30 days of purchase, you can request a full refund. This makes Consumer Cellular completely risk free and gives customers peace of mind that they don't have to be locked into its services if they decide to opt out within the first month.

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The Bad

Limited Data Plans
Additional Phone Line Cost
Cap on Roaming Charges
Poor Consumer Cellular Reviews

Limited Data Plans

Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using a lot of data. For those who want basic minutes and text messaging capabilities, Consumer Cellular is a good provider.

However, if a potential customer wants to use a phone to frequently stream videos and music, surf the internet, utilize email, and communicate via social media apps, this company likely isn't the best choice. Consumer Cellular doesn't offer unlimited data-the highest plan includes only 25 GB of data.

Additional Phone Line Cost

Consumer Cellular family plans cost an additional $15 for every added phone line on your plan. Although an added price per phone line is common with most cell phone providers, typically it is less than $15 per month.

With many cell phone companies, having more phone lines on your plan makes your cell phone coverage cheaper. If you don't want to pay $15 for every phone line you want on your plan, we suggest looking into other cell phone providers.

Cap on Roaming Charges

While Consumer Cellular attaches lower international roaming charges than leading cell phone companies like Verizon and T-Mobile (30 cents versus 99 cents per minute of talk), the company also places strict monetary caps on roaming, disabling the phone once roaming charges have reached or exceeded $100 for the monthly billing cycle. While this measure is intended to protect the customer from racking up hundreds of dollars in roaming fees, the cap may be inconvenient to some.

Poor Consumer Cellular Reviews

Although Consumer Cellular has some competitive offerings with a low price and no required contract, consumers haven't given the company many accolades. Consumer Cellular reviews are mostly negative, giving the cell phone provider a low overall consumer rating.

Consumer Cellular reviews rank decent for value for your money but for quality of product and service, customer service, and company trustworthiness, the company falls short. One of the main customer complaints that shows up again and again in reviews is unresponsive and unreliable customer service and technical support, many reviews noting you are either neglected completely or passed around from person to person when trying to receive help.

With the issues Consumer Cellular reviews reveal, customers don't seem to think the low price is worth the bad service.

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The Bottom Line

This is one of the best prepaid phone service carriers on the market for consumers seeking simplicity and flexibility in a phone plan. If you need to adjust your talk or data amounts or add or remove a phone line, there are no fees to make those changes. You can also have unlimited talk and text for a monthly price of $20 for one phone line (this excludes data).

Consumer Cellular customers can expect reasonable pricing (based on limited services), a month-to-month payment platform, quality coverage nationwide, and plan flexibility.

Consumer Cellular is a great option for those who don't need a lot of data but want ample minutes and messages available to spend time talking or texting. The carrier has excellent AARP member benefits and has comparable coverage to the GSM networks it uses, T-Mobile and AT&T.

Perhaps most noteworthy is that Consumer Cellular service is month to month, so you can cancel at any time. Consumer Cellular's customer service is also based in the United States and generally responds promptly to customers.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for the time you joined.

However, along with these pros, there are definitely some cons to Consumer Cellular. Consumer Cellular charges $15 for every added phone line on your plan. Many cell phone companies offer better discounts the more lines you add on your plan. If you're a customer wanting more than two phone lines on your plan, you may have better savings with another cell phone provider.

Consumer Cellular coverage also does not include an unlimited plan for data. This makes the service difficult for customers not wanting a limit on how much data they can use.

Lastly, Consumer Cellular reviews are mostly negative, the majority of them highlighting poor customer service.

If you want a no-contract cell phone plan with a small number of phone lines and up to 25 GB or data, Consumer Cellular may be a good provider for you.

However, if you want discounted family plans and if a low price and limited data is not worth poor customer service, we suggest looking into other cell phone providers.

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Tera Agee

I recently switched to them and get better service for a lot less money. They use their own VPN, so you can't get hacked by using Wi-fi or Blue tooth.

4 weeks ago

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Kevin Jacobs

I had an old I Phone 6 and wanted something new with a better battery life, but with not too many changes. I was with AT &T for my cell service I don't use my cell phone for much entertaining, but more so for utility. I still had a land line through Spectrum. Austin E. was my salesperson and went above and beyond helping me out. He told me I could save money by switching over both services to Consumer Cellular. It wasn't a pushy thing, just a recommendation. Austin must have spent at least 2 1/2 hours on the phone between AT&T and Spectrum getting the right information to switchover services. He did all the phone work while I sat and drank water. I'm very grateful to him and happy with the Consumer Cellular service. Austin has since reached out to me offering any help needed. Thank you, Austin! Sincerely, Kevin J. Austin E. was my

4 months ago

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Julie Avila

Easy to use website to order new sim cards and service. When the sim cards arrived in the mail, I called for assistance and the lady who answered was extremely knowledgeable and courteous. She walked me through the website of my current (now previous) provider so that I could get the code to keep using my same phone number and phone. She also waited patiently while I removed and replaced the sim cards. I'm thankful we'll now be saving about $100 a month.

4 months ago

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Sharon Dodds

I have been a long-time CC customer. I made the decision to move from Android to IOS . I simply utilized the 'change phone' feature on the CC website within my CC account. Very simple, very easy. There was a need (minor) to contact CC after receiving the phone. The technician that worked with me was knowledgeable and very helpful. Patient and kind he was! I appreciated that. I am satisfied with CC, it's been my cellular service for at least 10 years. No problems.

4 months ago

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Denise Jorgenson

I absolutely love the customer service!!!! No waiting on the phone forever to speak to a real person. Everyone I have spoken to has been so patient and helpful. If I could have given more than 5 stars, I would have. We are retired and we especially like the savings offered to AARP members. The transfer of my old phone data to my new one went without a hitch. The representative explained it fully and offered me some helpful hints. I highly recommend Consumer Cellular!!!

4 months ago

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Jim

I have been a CC customer for almost 25 years and have NEVER been disappointed in any way with service and products. Once in a while, I will want a phone color and configuration that CC doesn't have, and I have to purchase my phone directly from Apple, but it is never a problem to activate it with CC. I also have the Ally fall detection med alert service, which is just the best. The monitor has a good, long charge time, and service is quick. Thank you for everything CC

4 months ago

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Kathy Westberry

I was trying to add a 3rd line to share my minutes. I was having trouble transferring the number over from a Walmart Family Plan. The CC agent was very helpful in getting the Walmart folks on the line. I was still not able to complete my task due to technical issues, (we think with the phone), but I can't thank the CC agent enough for her patience and help in trying to walk me through everything.

4 months ago Edited July 29, 2025

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Marilyn [Horvath] Prickett

I called the Consumer Cellular Support line. The help I received was excellent. I ended up needing a new phone, and her recommendation was for the exact one I had been looking at. I received the phone and the extra items I purchased to go with it within 5 days. I needed to call the Support line again for help in transferring my data off the old phone. He was patient, friendly and got everything moved over to my satisfaction. Thank you for having a Support center based in the U.S. with people I can understand when they talk.

4 months ago

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Brad Cherry

I had a TERRIBLE experience with Verizon and I decided to give Consumer Cellular a call due to a TV commercial. I was immediately struck by being able to directly speak to a live person who spoke English and they were so extremely helpful, without being pushy! Throughout my entire sign up with their 50+ plan and throughout the porting of our phones, the customer reps were so professional and helpful. You genuinely felt like they cared about your experience and getting what you needed. I am very impressed.

4 months ago

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Suzanne Bell

I do so love and appreciate this company!! 1. They “get it” about how to work with (eh em) older adults; 2. When you call, it is pretty darn quick to get to a real human being (what a concept!!) who sounds like they are in the US (sorry, it’s just that many places have exported their phone banks overseas, and while they are lovely people, sometimes the accents are just so heavy it’s very difficult to understand), 3. They offer great quality phones (and other devices), and 4. Their plans are the most reasonably priced options out there (at least from my research). ALL thumbs up for CC!

4 months ago

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Rosemarie K

I had a good experience at Consumer Cellular. Everyone there was very polite and professional. I had a lot of questions and they were answered. I am very pleased with the price that I paid for my new phone, as well as my monthly bill. I was with another provider and they were very expensive and did not provide any services. I also went back with questions and they were answered for me. I also like that my AARP membership gave me a discount.

4 months ago

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Pat Hollenback

Got a Flip Phone for my 86 y/o Father, a Disabled Navy Veteran in a Veterans Home. The website was easy to navigate, and easy to pick the plan and phone for him.. I can now call my Dad direct to his cell, and he can call me when he wants, and not have to use the Community Phone at the Veterans Home.. Thanks

4 months ago

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Gary Fisher

I had to work with five different customer service reps to get two lines ported over from T-Mobile: every rep was incredibly thorough, patient, and made sure that everything that could be done was. Probably the finest customer service I have ever experienced, period.

4 months ago

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Diane Capers

The process was made much easier to set up the flip cell phone. The agent (Mariana) was extremely helpful and courteous. This phone is for my Mother who is 99 years old! Consumer Cellular takes the time to use patience and positivity for a customer.

4 months ago

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Joe Crawford

The phone rep, Frank, was super helpful and explained everything as we went. Switching over an existing unlocked iPhone and activating an unlocked, new iPhone was a breeze using the activation QR codes they emailed me. The price is very reasonable on the AARP plan.

4 months ago

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Joanne Wilkinson

Product was high quality, well packed, and works perfectly). Went to new Consumer Cellular in Boise, Idaho and worked with Frank (smart, friendly, and very knowledgeable gentleman) to assist us in changeover (were seniors and a bit technologically impaired). Very happy. We are still learning about phone features.

4 months ago

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Joseph S

Easy to switch. Even when my other phone company couldn't figure out how to transfer a pre-paid account. Love talking to people at Consumer Cellular. They are the best! And great signals too for phone service. Tried one line and we will be switching all our phones to Consumer Cellular.

4 months ago

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Tom Morrisey

Customer Service agent was great. Had a slight problem (caused by myself) with the porting process, The customer service rep stepped me through the porting process for ALL the phones. She took her time and stayed on the line with me the entire time.

4 months ago

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Gayle Judd

We had a positive experience. We received the phone within 3 days. We called to set up our phone. Kyle, our CC representative, was extremely helpful and very patient!! It did take a long time to get the phone set up though, about 1-1/2 hours. Glad we have switched!!!

4 months ago

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Linda Payment

It was very easy! Called and was advised to go to a Target. Craig set up an appointment for the following day. He was personable and professional. The appointment went great...took less than 30 minutes. The next day I was still having an issue and Simon remedied it quickly. Reception is much better than Verizon. I'm very happy 😁!

4 months ago

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cannon.barry@live.com

I just received my 2025 Razr from Consumer Cellular. I had been looking from different carriers for the best deal. They had just what I wanted with the area code I was looking for and made the deal as easy as pie as they say on TV. Looking forward to using my new phone.

4 months ago

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Michael Pahel-Wayne

My husband loves Consumer Cellular. The prices of both the products and the monthly fees are fabulous. The agent I talked to at 10am Pittsburgh time knew exactly what I needed done to get his phone activated. And, in fact, before I was off the landline with her, his cell connected. Great customer service!

4 months ago

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charles richard

Pricing for my money and peace of mind the switch was worth the effort to switch. I had to many problems and overall concerns, that was a bit overwhelming at times. But those times and days are behind me now. Thanks for being as advertised

4 months ago

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Corey

Customer service is US based! So rare these days. We've been with CC for over 12 years and anytime we have an issue (usually with a new phone) their customer service is AMAZING! Very knowledgable, and very easy to understand. Their plans are very affordable and their coverage is like everyone else. 12 years of happiness!!!

4 months ago

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Maureen

Quinn was very helpful and friendly. It was refreshing to have a young person patiently explain features of new phone. Also best experience as there are snacks and beverages available. My wait time was minimal. When I need an upgrade I will definitely work with Quinn.

4 months ago

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Karen Barry

New phone came quickly through USPS. Everything ordered came in same package! Easy to install, however the esim card expired before receiving the phone and had to call customer service, which really was no problem because Consumer Cellular has the BESTEST CUSTOMER SERVICE!

4 months ago

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Rodney Bell

Real support agents that were easy to understsnd (i.e. spoke English well), were very helpful, friendly, and proficient. THE only issue is that I chose to remain on the line after 3 different calls to leave feedback, but each time, there was no prompt or chance to leave feedback. This was extremely frustrating!

4 months ago

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Irene Barrett

Kyle, our Switch Pro, did a superb job maintaining his professionalism and good natured demeanor during the over 1.5 hours of help that he provided. He accepted that I did not understand cell phone/service jargon and adapted his explanations without any snideness. Never a sign of impatience. He did more than good; he did wonderfully.

5 months ago

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Debee Meyer

I needed a new phone pronto, and the lady who helped me order a new one could not have been more helpful. Kudos to Consumer Cellular for their amazing customer service. I've been a customer since 2019 and have never had anything but the best service every time I've needed assistance.

5 months ago

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Cathy Klentz

Excellent experience setting up multiple lines ,bringing our own phones was seamless. Just two day after setup I had to travel a good distance from home and never lost coverage.

4 months ago

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George Fudge

Excellent customer service. Put forth extra effort to get my old number transferred. Your representatives spoke clearly and slowly enough that I was able to understand what they were saying.

4 months ago

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Beth Hovland

Customer Service Agent Lisa assisted me with a problem I had related to setting up my new phone. She was professional, courteous, and most importantly to me, patient. Her instructions were concise and easy to follow.

4 months ago

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P Anderson

I couldn't wait until I turned 50 so I could get Consumer Cellular and I wasn't disappointed at all. This is the best phone company with the best costumers service I've ever experienced.

4 months ago

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Oliver Freeman

Switching over to Consumer Cellular was a very good experience due to the excellent customer service. This made everything wonderful. I am very happy to be a Consumer Cellular customer.

4 months ago

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Wendy H

CC offers phones with a wide price range. I don't need a big, fancy phone, so am pleased with the selection. Customer service is always helpful and patient with those of us who are technically challenged.

4 months ago

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Kristen Cole

Dylan was professional, patient, knowledgeable, proficient, and kind. I was beyond impressed. The customer service experience alone with Mr. Dylan was enough to make me feel like referring family.

4 months ago

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Patricia Sentz

Yesterday your rep Mia was absolutely amazing. I might have been her most challenging customer EVER but she had all the patience in the world for me and my electronic illiteracy! Please give her a big raise!!!

4 months ago

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Gloria Craw

The transfer of my cell and home phones was handled with ease for me. The Representatives that worked with me were courteous and able to answer my questions and resolve any issues I had. It was a great experience.

4 months ago

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Susie Cantu

Make purchases easy with just a minimal down and pay low payment extended for as long as 24 months and interest free. Customer service is very helpful with everything you need.

4 months ago

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Heidi Tracey

Sent my new sim card out immediately and I received it just days later. Thank you for your kindness. As a new customer it was a refreshing change to deal with unlike most companies now.

4 months ago

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CJ Little Rock, AR

Love! Love ! Love! This company is great. I am 63 yo who didn't need a ton of bells and whistles. Just wanted home phone and texting mainly. For 20.00 a month I get just that. Period. No add on fees, surcharges etc. You know exactly what you are getting up front when you select your service and that is how it is billed each month. There is no yearly contract. You can cancel at any time. The service is easy to access via the web and make a phone selection, service selection. The reps are all English speaking and they provide excellent customer service. I have unlimited talk and text and some data which I never use as I am on my wifi at home. I have never had any problems with the service dropping . I am on monthly automatic billing which is very easy to set up. I don't know why I waited so long to switch.

3 years ago

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Adair Dance Academy Omaha, NE

I have had a great experience with Consumer Cellular and have been with them since 2003. My cell phones have all been purchased through them, one lasting 8 years, most I have had for an average of 4-5 years. Customer service has been professional, helpful and rarely a wait. I added my family for a total of 4 lines with unlimited calls, text and data. I own a small business and conduct business with my cell phone regularly. My one wish would be more data, as we have other family members who use it up faster than I would like but the app shows a quick and easy chart of who has used what and they send texts to alert you of your usage. Our total bill for four busy people is $133/month and I am thinking of adding the roadside assistance. I highly recommend!

3 years ago

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Verne Tyler Monroe, NC

I used to have Verizon while in Massachusetts- $119.00 a month...good service. I moved to North Carolina in 2014....and hooked up with T-Mobile. No dropped calls, but trying to pay my $49.95 a month bill was horrific...every month! - I used no more than 2 gigabytes of date every month for 6 years. I logged online to pay and was rerouted because "We don't recognize your password". They made me change my password almost every month and it would take me a half hour to pay the bill! I finally logged onto Conusmer Cellular to see what was available. I was surprised to see that I could get $100.00 off ($5.00 a month off my bill for 20 months) to sign up. I get 3 gigabytes a month - which is one gig more than I ever used at T-Mobile. So, for that, I'm paying $20.00 a month or $359.40 LESS per year. For $7.00 more, they sent me a brand new Galaxy A12 Android cell phone...so for $27.00 a month (instead of $49.95), I'm enjoying all that I ever had with either Verizon or T-Mobile...and I have a beautiful, larger cell phone with 4 cameras in it! I was so happy with it that I'm featuring it on my YouTube channel with over 2,500 subscribers.....at/jtylermusic.

3 years ago

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Clive Damascus, MD

I have been very happy with Consumer Cellular, where I have enjoyed reliable service, low cost, and well-spoken, patient customer support reps. The support contact sometimes requires waiting for a callback at an appointed time. CC offers to provide service to a compatible phone of your own using a free SIM card. I saved $40 a month by paying $10 to CC for an additional line on my account and transferring my Verizon home number to the CC line. (The transfer of the phone number from most carriers is done in a few minutes, but took a week of waiting for Verizon to do their part.) CC resells service from other carriers. The overall quality of service you receive depends on performance of your phone, strength of the radio signal from a cell tower, network internal bandwidth and reliability, and complex computer systems (they manage technical operation, customer data, and business functions). Any error in this complex web is perceived as a failure of CC. (I wrote these comments in Nov 2021. I use voice more than data).

4 years ago

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Darlene Moore Wooster, OH

I have never had one ounce of problems with Consumer cellular other than I needed to change my sim card from the one that came with the phone to an At&T card because of where I live. Customer service was awesome and sent me one right away. btw to the person who said the back doesn't come off, yes it does. First time is a little tight then it is ok. If you're having problems with Customer Service are you being nasty because I have never encountered a nasty person. To the person who said you couldn't change your plan, yes you can because there's no contract. When I went on vacation I called them and added minutes and then when I came back a week later I changed it back. Now I have unlimited minutes so it doesn't matter. I am reading all the negative reviews and I am perplexed as to how you are reacting to the Customer Service Rep. I know that every product has a lemon and I would imagine CC would take care of the problem. If you happen to get a nasty person turn them in but make sure you aren't the cause of it. btw - Verizon is terrible. I had them and I would never go back to them. They rape you over the coals every time you have to get a new phone and their phones are expensive.

4 years ago

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Amy Jody Raleigh, NC

I love Consumer Cellular. For me, the best thing about this company is their customer service. When I call, I actually get at human being, without a long wait! And I can understand him or her. In a world that is quickly becoming disconnected from human contact, Consumer Cellular is one of the remaining places where you can go, hand your old phone to them, and they do all the transferring of your photos and contacts for you. They even change the SIM card. Yes, I could do that myself, but it'd be a bit of a struggle. I'm not a teen who hyper-ventilates by their phone, nor do I sleep with my phone, nor am I married to my phone. So at $30/month with 3GB of data, that's just fine for me. I hate doing every little thing via an app. I want to deal with a human being, not a website, not an app, not a robot on my phone. So Consumer Cellular is great for me.

4 years ago

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Sitansu B Ghosh Dumfries, VA

Consumer Cellular International Roaming My wife and I are Consumer Cellular (CC) customers for the last several years. We have used our own phones for the whole time. It worked perfectly. I do international travel at least one time a year. CC advised me that I should not use my CC phone for international calls. I used local SIM for overseas communication while travelling. In October 2019, before my travel, I logged into my CC account to check my status. I noticed that I could turn on international roaming. I thought that would be convenient. I call the customer service to have international roaming turned on. They told me I must T-Mobile SIM in my phone to get international roaming. My wife’s phone had an AT&T SIM. I went to the local Target and had a T-Mobile SIM for her phone. On the next day, I called 888-345-5509 and the representative told me that international roaming was activated for two phones in the account. In England, I did not try to use my phone for roaming. I bought a local SIM. My wife tried to make calls to US and locally in England. None of the calls went through. Each time we call a customer service message came in with a phone number. We called the number. That number took us to T-Mobile support and they send us to CC support. We did that for few times. Each time the representatives checked and told us that there was no problem and we should make the call correctly with country code if required. At the end of the day, not a single call went through. Back home, I was surprised to see $27.56 roaming charge in my invoice. I called CC customer service on 11/22. I wanted to know why none of our calls went though and I requested removal of the roaming charges. The rep told me that international roaming was not guaranteed to work and the other reason was that I was using a non-CC phone. I have read the documents posted on CC web page. I could not confirm the above two reasons for failing every single call. I also believe that making me pay for the failed calls will be unfair. I would like to know about the international roaming experience of other customer.

5 years ago

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Sam Knight Marysville, OH

I am surprised at how many bad reviews you've got on this site. I have not had any issues with CC. I ordered my phones and plan on line. Phone & SIM card for other phone arrived within 2-3 days. I called CC and within minutes both phones were activated and ready to go. The rep made sure to let me know that they would activate 1 phone at a time to make sure we were not without a phone. He clearly stated that some phones take 24 hours to transfer. CC even cancelled AT&T for us. I went into my AT&T account to make sure it was cancelled, and it was, indeed, cancelled. I've bought 2 smartphones from them, and both work fine. I researched the phones were I purchased them. The service is just as good as AT&T - good coverage, good reception. I monitor my data usage myself, and whenever possible, I use WiFi at home and work. As for the bad reviews, come on, people, you have to take some responsibility and research your product and keep track of your usage. Customer service was FANTASIC! All 3-4 times I called them, I could clearly understand them, and they were pleasant, helpful and friendly. A lot of these complaints seem to be partly the complainer's fault. Do your research, take responsibility for your data usage, choose the right plan and don't expect something that it's not. You get what you pay for.

6 years ago

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David Bessette Broad Brook, CT

I am retired now and I was in the wireless business for over 15yrs, TMO-AT&T and Verizon. First of all this is a great company and I will tell you why. I have searched everywhere and the price is the best for what you get. CC uses AT&T network or TMO with no slowing of the network speeds. Choose AT&T if your phones are unlocked, it has better coverage. AARP discount 5%. Their customer service guide is very simple to use and understand. I cannot find anything wrong with this company compared to all the others, they are the best. I could go on and on but i may be limited to comments on google. The negative is only on thing and I would not call it a negative and that is this. This company is not ment for data hogs, people who use much over 20GB of data a month. Yes you are a data hog and such you will pay for it. my bill is only $66.50 plus tax so about $80.00 for 3 lines with unlimited calling unlimited messages and 5GB of data which is plenty. Oh yeah if I go over that month it just bumps you to the next data plan up automatically with no stupid fees then back to your original plan. Do your shopping...... This is the best for none data hogs. Oh yeah their customer service is awesome. no one is perfect and they use call centers inside the usa only all easy to understand customer service team. Most people comments are when they are upset not when they are pleased. have a great day!

6 years ago

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One old man Ogden, UT

I changed from Verizon about two months ago and am absolutely DELIGHTED. I would give ten stars if I could. Not only am I saving $35 a month -- $420 a year! -- but I also have used more data than I ever did before and came nowhere near my 2 gig limit. And if I should accidentally exceed that, they just automatically bump me up to the next level ( which is only $5 per month more.) And I LOVE the fact that I can identify a call as spam and have it blocked for FREE. Even better than that, I asked CC to screen incoming calls for possible spam. They block it, but if I then see that it was not spam, I have the option of calling back. It also has a Do Not Disturb option for use at night. It holds calls until morning unless I list a number that will be allowed. In addition, if someone calls three times in about 45 minutes, the call is allowed to come through because it may be an emergency. And when I needed some help, I found it to be easy and quick. On top of that, all their service people are in the US and not Bangladesh or South Slobbovia. They even speak understandable English. My ONLY regret is that I did not do this years ago.

6 years ago