Name: Sprint
Rating: 2.7

star star star_border star_border star_border

Ajay Patel Southlake, TX

Customer Service needs improvement. Went to a sprint store since my phone was broken and since the old one could not be repaired ended up buying a new one. The sales representative had no sense of urgency and wasn't very helpful in questions that I had. I literally had to do my own research in the store in front of the sales rep on google to see what features the phone had. I am glad that T-mobile has taken over. Hopefully this will mean better cell phone reception as and customer service.

3 years ago

star star star_border star_border star_border

Tina Igo Avonmore, PA

I was in a financial bind and thought I'd listen to the commercials about Sprint being cost effective so we switched. We did so because the Sprint salesperson told us they use the same towers as Verizon and there is no reason to pay a higher amount for the same coverage. Well, we were lied to. Sprint does not have the same coverage in our area (Western PA) as Verizon. We don't appreciate being lied to just to make a buck.

3 years ago

star star star star_border star_border

MissHmong95 Utica, MI

6 years ago, I used to have sprint. I did not like it because it was too expensive and the services aren't good at all. Every time you use over the limit they charge you and I don't like that. It's not fair if you use over the limit at least don't charge. Couldn't afford sprint anymore and had to change my line to T-Mobile.

3 years ago

star star star star star

Vanessa Sanchez San Antonio, TX

Sprint has a great service and during times like these it’s always good to have a phone company who is willing to help you out as much as possible with your bill.

3 years ago

star star star star_border star_border

Ben and Cin Kenilworth, NJ

Sprint was the best company I had payment wise but I struggled a lot with the service. In PA, I found that I would have to stand in certain corners and not move in order to get service when on the phone. If I wasn’t connected to wifi, my phone was rendered useless in the home.

3 years ago

star star star star star

Shannon Solis San Antonio, TX

I have been with Sprint since 2005. Not only do I have my phone have two others as well. The are professional, friendly and willing to help you fix the problem.

3 years ago

star star star star star

Breyanna Odenton, MD

Sprint has been a great cell phone provider. I am able to get service in various areas such as the mountains. I also enjoy that they offer discounts on monthly rates.

4 years ago

star star star star_border star_border

Natalie Brown Boulder, CO

Sprint is alright. They are cheap which is great but I often don't have the best reception as compared to some other companies I have been with before. On the plus side, they have very cheap deals for families so that's why I have stayed with them.

4 years ago

star star star star_border star_border

Ariana Key Tallahassee, FL

I've had Sprint for about 5 years. For the most part Sprint is a great service, but in some areas i have traveled the service has been sub par. Some of my family members cannot be on our plan becasue there is generally no service where they are located.

4 years ago

star star star star star

lani tuihalamaka Cheyenne, WY

Left Tmobile to Join sprint after i married my husband who has been with sprint for years with a grandfathered plan. Our plan has true unlimited data!

4 years ago

star star star_border star_border star_border

Mariana Linares Charlotte, NC

I was a Sprint customer for over 10 years and found that they do not value their customers. When we went to go in to review our contract, we found that they were charging us more than double of what competitors would charge for a data plan. This had been going on for about 3 years. Even more so, when we wanted to look for deals or ways to upgrade our phone, we were not given any options. Overall, the customer service was poor, the phone service was poor, the pricing was poor, and the treatment of long-time customers was poor.

4 years ago

star star star star star

PessoaJ Herriman, UT

We have had Sprint For over 10 years now. We get great service most places we go. Anytime I have had to contact them, customer service has been great to work with too.

4 years ago

star star star star_border star_border

Erin Farnsworth Pleasant Grove, UT

My family had been with sprint for years and multiple times, they raised our family plan without a notice. They only notice was our bill. We’ve been very loyal and haven’t felt that in return. I also got a lot more unknown phone calls and similar annoyances when I was with sprint.

4 years ago

star star star star star

Madison Kneiss Mount Hope, WV

Just recently switched to Sprint! For the amount of data and options the price is great! And the promotion at the time was amazon prime and Hulu for free! Brilliant!

4 years ago

star star star star star_border

Debbie Fish Biloxi, MS

As a long time customer I am for the most happy with sprint. I do not like, however, the fact that only new customers are eligible for the great deals. It’s like they already have you so why reward you. Not very fair.

4 years ago

star star star star star

Roman Christiansen Pleasant Grove, UT

I have used Sprint as a phone plan omg he past and it was a great carrier! The service was amazing everywhere and the staff helping me set up my phone were very nice!

4 years ago

star star star star_border star_border

Jon Robinson Riverton, UT

I had a lot of challenges with Sprint cell service. The coverage was very spotty and I encountered so many dead spots in the service. Customer service was great and tried to help me multiple times, but we could never find a resolution.

4 years ago

star star star star_border star_border

Tom Gourley Pleasant Grove, UT

Sprint provided me with reasonable customer service when I was looking for a new carrier but they were more expensive than others. Additionally, their nationwide coverage isn't as good as the competition. They seem to have more "dead spots" in their reception than many.

4 years ago

star star star star star_border

Brittany Wilkinson Herriman, UT

I recently visited a Sprint store to find a cord for a cell phone. They customer service was good and I found a cord that I was unable to find at 5 other stores. I would visit them again if needed.

4 years ago

star star star star_border star_border

Amy Boren American Fork, UT

When we were shopping around for phone plans we spent a lot of time at sprint. They have great reception and service, very rarely drop calls. But their family plans were just too expensive so we decided to stay where we are. We would definitely look at them in the future when we need less lines.

4 years ago

star star star star_border star_border

Ella American Fork, UT

I have sprint, and I am seriously considering switching providers. The prices are great, but it comes at a cost. When my colleagues who have T-mobile had no trouble getting service, my phone seriously struggled making simple calls. Any building I enter blocks my service, and the employees have minimum care or empathy.

4 years ago

star star_border star_border star_border star_border

Anonymous

Had sprint in the past services was ok however as time moved on they seemed to stay in the past with what they offered to current customers. we had new people come into the sprint family and they had some awesome plans but the people that were with them from there inception were grandfathered in at such high costs that it was no longer manageable to pay the bill. no unlimited anything and if you got a new phone once the old one did not work they restarted another contract all over again with the old pricing and now a new phone to pay monthly sorry sprint but it was just to expensive to stay with you.

4 years ago

star star star star star_border

Maryn skinner Gilbert, AZ

I have used sprint for the last 2 years and haven’t had any problems. I always have service wether I’m at home or on vacation. I have recommended them to many and will recommend them to many more!

4 years ago

star star star star_border star_border

Beth Farmer Pleasant Grove, UT

I’ve been a customer of Sprint on and off. I always feel like I’m overpaying with Sprint. It’s not easy getting a hold of employees to talk about your plan. They are difficult to work with and overpriced. Wouldn’t recommend.

4 years ago

star star star star star_border

Kaden Heber, UT

Sprint has been great. With the price and the service it’s almost perfect except for the spotty areas where sometimes I don’t get service. But I get full bars in the canyon.

5 years ago

star star star star_border star_border

Melissa Carreno Mesa, AZ

mediocre service for mediocre price. competes with t mobile for low prices, wouldn't recommend to anyone unless they couldn't afford anything else. let me put it this way, I didn't have reception on school campus in the city....left sprint in 2 months that I had them.

5 years ago

star star star star_border star_border

MaKayla Christiansen Provo, UT

Sprint isn’t the best phone network company, but it also isn’t terrible. There customer service isn’t the best and it is hard to fully understand what you are paying for/ what sales you actually receive. I usually have a lot of frustration when I go to the sprint store to purchase a new phone or other phone needs.

5 years ago

star star star_border star_border star_border

Mildred Carter Woodbridge, VA

I shared a plan with my mom, starting off when I was just in highschool. Updating my phone was difficult, and the wait time in the store was WAY too long. Plus there was no seating, standing room only. I'd watch associates not even help customers. The billing and pricing was confusing, and the service was horrible - no matter the phone. I had an iPhone 4s, and then several Android phones and the reception and signal was atrocious where ever I was. The data connection was at a standstill.

5 years ago

star star star star star_border

Eli Slesk Alpine, UT

Good service in most places. Have had their unlimited plan for a few years and they continue to provide it to me even though they don’t even offer the same plan any more so I’m happy with that

5 years ago

star star star star_border star_border

Starski Cene Vienna, VA

Great value w/ areas to improve Pros: Great monthly price Unlimited data plan (throttle speeds at 50 GB) Cons: Urban and rural areas you'll lose signal No ability to browse the internet while on a call Got rid of the SERO plan

5 years ago

star star star star star_border

Benjamin Taliulu Salt Lake City, UT

Been a sprint customer for over 10yrs. I’ve never had an issue with the service probably as I don’t use my phone very often. But I’ve been satisfied all around with this company.

5 years ago

star star star star_border star_border

Tanner Hales Pleasant Grove, UT

Service where I live is terrible when compared to other providers. Calls get dropped all the time, and I have no LTE service at my house, so the internet runs miserably slow. Unless the network improves in my area, I likely will never go with these guys.

5 years ago

star star star star star_border

Doom Truong Lehi, UT

Had sprint from the age of 16-25. Great for the area I lived in but as I traveled for work it was less reliable. Cell coverage and internet coverage was not as great. Very competitive pricing.

6 years ago

star star_border star_border star_border star_border

Charlie Booth Vancouver, WA

I have had sprint since 2006 and for the last year the customer service has been horrible and there employees are told to lie to there customers. I am on my way out. Don't go with sprint or tmoble unless you want to spend way more then what they tell you what your bill will be. Also they throttle down your service. It's not a good company at all.

1 year ago

star star_border star_border star_border star_border

Angie Appleton, WI

Horrible service and very spotty coverage. Pages take forever to load. Cost is high because of all the added things they add to your bill. I do not recommend Sprint. Every time we tried to get help from them we came up empty.

2 years ago

star star_border star_border star_border star_border

far Columbus, OH

I would give them zero start if I could. They are very bad and very poor customer service. they just add to your bill and when you talked to the over the phone they promised that the problem is solved but your bill stays high .....just wasting time over and over. they charge you more, if you do not realize that, Good for them!

3 years ago

star star star star_border star_border

R. Florez North Highlands, CA

We are current Sprint customers, for the last 6 years. I don't like the way our plan is structured but there just isn't anything better yet. Our coverage is average.

3 years ago

star star_border star_border star_border star_border

MindyV Lubbock, TX

Sprint is a horrible cell phone provider!!!! My family lives an hour away in a small town and we have never been able to get service there. They have horrible coverage!!!!! The last time I went in to their store, the employees ignored me, so I just left. Then I remembered the poor coverage that they provide, so it was for the best!!!!

3 years ago

star star star star star

Macy ,

Despite the mainstream opinion on this provider, i actually prefer using Sprint. It works well for me and never lags.

3 years ago

star star star star star

Big tuba-5500 Houston, TX

Sprint is the best company out there for cell phones. They provide the best service out there. Absolutely phenomenal

3 years ago

star star_border star_border star_border star_border

UtahBy5 Riverton, UT

I switched to save money and in the end didn't end up saving any. They offered a free line so I took them up on it and now I get billed and extra $85.00 a month for the free line. I have to call them up and eventually get a credit but seriously should I have to spend an hour on the phone every month to not get charged for my free line?

3 years ago

star star_border star_border star_border star_border

Lily ,

Sprint is NOT worth getting a contract with. NEVER again. Too expensive and they kept on and on charging me $400 a month for phones I couldn't use data with at my new house. No apologies. Nothing. No refunds for all my wasted money. Just don't use sprint. AT&T is better.

3 years ago

star star_border star_border star_border star_border

Joseph Demichele Springfield, MA

I have been a sprint customer for 7 years and have had nothing but issues getting my account fixed. It has been 4 month and still not resolved. Horrible customer service they say there going to call back and don't even call. I may be a new customer for a t &t or

3 years ago

star star_border star_border star_border star_border

Sophie Behling Pocatello, ID

First, I’ll discuss what I like to call “fake service”- where my phone says I have 4 bars of LTE but I can’t even send a text. Weird. Second, when trying to move our lines over to a different company, the sprint representatives literally hung up on us three times when they couldn’t fix a problem. Boo.

3 years ago

star star_border star_border star_border star_border

Alicia Green Queen Creek, AZ

I would give a negative 10 if I could. Their service sucks. I live insane tan valley, az and I can't get the internet to work for me anywhere. I have been with different carriers I left cricket thinking sprint would be better but oh no I am going right back. DO NOT GET SERVICE THROUGH THEM. I PROMISE YOU WILL BE DISAPPOINTED.

3 years ago

star star_border star_border star_border star_border

John Zwolski Seminole, FL

Was promised a bill of $193 after adding new services. After enrolling in auto pay they increased my bill by almost $60 and then proceeded to tell me it was just a misunderstanding on my part. Nothing but scam artist. Be very cautious if you even think of considering.

3 years ago

star star_border star_border star_border star_border

Foxy Decatur, GA

Nothing to like there. This company is a rip-off they robbed me during this difficult times they supposed to return $58.98 back to my account but instead that end up charging me $45.00 and from that 58.98 the only return $27.00 back and the phone was hung up on my face. The money they stole from me was $140.00

3 years ago

star star_border star_border star_border star_border

A Z Elkhart, IN

Ever since the merger with T-mobile, service has been terrible. Calls are constantly dropped, messages won't send, videos won't play. I pay money to have a working phone! I understand things take time so I will give it another month. If service is still lacking, I will be switching providers. It's ridiculous.

3 years ago

star star_border star_border star_border star_border

Nancy Mirasolo Ridgewood, NY

Sprint is the worse phone company ever: You always have problems with them and they change often what they say to you on previous call. They don’t keep their word and never come to a good conclusion with you. Never again.. I will change company, once my lease is up.. I do NOT advise this company and it's very very expensive.

3 years ago

star star_border star_border star_border star_border

Julia McLain

Terrible worst reception that I have ever had. They lied to me when I got my iPhone from them. They said after I made 18 payments, the phone would be mine. I just made my last payment and now they are saying that I owe them another $180 to keep the phone. Liars, cheaters, deceivers. Just say no. Don't do it.

3 years ago