Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.
Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers.
Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds:
Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available.
For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its Unlimited Basic multi-line plan actually gives customers a $1000 savings over their first year over certain competitors.
Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits:
Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime.
Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too.
New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device.
Sprint also sells other tech product accessories:
Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls.
The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price.
Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.
Their prices were some the lowest, but so was their service. Never had so many dropped calls. You can't multitask with Sprint (i.e. use talk and use data). We had to repeatedly start over with the same troubleshooting and q&a sessions every time we called customer service. Would rather pay more for better service and multitask.
Our 16 year relationship has been very up and down. Customer service is very spotty. Some have been helpful but more have not. I have never encouraged any family or friends to get service with them. But they tell me their horror stories with their mobile carriers so I haven't left mine.
Sprint's review score is 48.1% lower than the average review score of the top recommended Cell Phone Providers Company
Its been 2 years that I was with sprint and I recommend every one not to choose sprint ever in your life. Non of the customer service representatives are trained, they won’t give you right information and for which you end up paying a lot from your own pocket.
Please do yourself a favor and do not order with Sprint. I’m a VETERAN, a previous customer for over 4 years and they treated me like dirt. There are better companies and cheaper services than Sprint. They gave me a good deal on the phone then gave me a hard time with additional account verification, told me to go inside the Sprint store then while disrespected on the phone and I called back only to get hung up again. Wasted my time and disrespected a veteran.
This is about the Sprint Corporate Store at 363 N. State St. in Westerville, Ohio. Update: The very next day, the SIM card came from Sprint since they overnighted it thanks to the mulish and untoward behavior of the representative--who, several times, refused to believe that a SIM card swap was all that was necessary in order to transfer my phone, even though it was confirmed by multiple sources, all within Sprint’s corporate structure. So.. this should be no surprise to anyone with half a brain… I installed the new SIM card and the phone TRANSFERRED ITSELF WITHIN THREE MINUTES. It TRANSFERRED I T S E L F. Yes. The entire incident that happened would have been avoided if the obtuse sales associate would have simply TRIED to install the SIM card. Indeed, he wouldn’t have had to do anything else other than insert it, and the phone would have done the work for him. He would have looked like he hero he obviously believes himself to be and I would have been none the wiser of his low self esteem and inferiority complex. I am certainly owed an apology for this horrific display of the egregious comportment directed at me. I don’t expect one, however (I’m a realist, afterall), as narcissism and self-awareness are often mutually exclusive. Also, a certain degree of intrepidity would be required on this sales associate’s part, and it’s been a typical experience that those who can’t accept the reasonable demands of others (even if it's their job) also can’t confront themselves and their weaknesses in any meaningful way. ****** Extremely hostile employee who doesn't want you to agree with him, in any way, no matter how civilly you do so--even if he was wrong, and everyone else in the company states that he's wrong. Horrible experience at this location.
Sprint is fair, they have a very good unlimited plan.
We have been treated well and so far everything they told us has held true and it has been 2 years.
Competent staff who are easy to talk to easily describes my experiences at Sprint.
Prices are great. I'm satisfied, I wish that you could serve and send pictures and talk at the same time. But you cannot do that with sprint
Phone service as well as customer service is horrible
Sprint has the worst customer service on the planet. I added a new line in June and the problems started there with pulling a Verizon number over and they messed that up by pulling the wrong number. Then, some how, they added the ported number to my existing phone. After 6 hours in the store, both my phone and the new phone had completely different phone numbers. 4 more hours in the store the next day and the numbers were finally fixed. I got the new phone during a promotional period where I am supposed to get $16.25 off the costs each month and a $200 gift card. 3 months later and I am now being told the new phone doesn't qualify for the promotion because it isn't a new number. So something that Sprint messed up is still haunting me. To make it worse, I was just on the phone with customer service for an hour and asked to speak with a supervisor and I was told one will call me back in 24-48 hours. Seriously? That is taking customer service seriously.If you have Sprint, switch now, if you are thinking of going to Sprint, don't.
I had Sprint for many years and experienced horrible coverage and very little customer service. I will not ever sign with Sprint again. In comparison to other providers, this was my least favorite.
Hands down the worst service and customer service. Life to short to die with sprint
Spring is it good service provider But since they moved to purchasing or leasing phone with monthly payments it has been a eye-opening experience
I have had it for many years. Local employees are very friendly and helpful They are not pushy trying to get you to buy new products. The company had good plans that include data, texts, and minutes.
local office too busy to help you and they don't seem to know too much
Cell phone service is frustrating though billing has been good
HORRIBLE service!!! No one should ever even consider having sprint. You dont get what you paid for at all. You get a service that doesn't work and you pay over $200 for it. On top of the service not working their phones dont work properly eithe, they said they fixed mine but of course it didnt work. I cant wait to switch from this company but I have to wait because I'm on a lease and have to pay a ridiculous amount of money instead of us just being able to turn our phones in. They have not even tried to help us or anything with our bad service. I can barely make calls, that's how bad it is. Please dont go to sprint and pay for a service you wont receive.
Honestly there’s not enough space to say everything. I switched 3 days ago. No data service anywhere. They even convinced me to drive 20 minutes away and talk for over an hour in the heat and no service there. At least 8 hours of calls to customer service with so many conflicting stories. I got to the point I was screeching on the phone. I gave up and signed up with Consumer Cellular. No problem with data or anything. Holy cow don’t even try. Nightmare
We switched phone services last year because where you moved our phones didn't get any service. We were customers for over 10 years. However despite us not having a contract sprint refuses to cancel our service. Every month we get a bill saying we owe them money, every month I call them and let them know we no longer have their services. They check the account review everything, pass me to several people who all verify we don't have sprint, credit my account and tell me they have canceled the line. Then next month the exact thing happens again. I have to spend an hour on the phone proving I don't have service. The call always ends with we have canceled all services and you are no longer liable with sprint. Next month repeat the process. This has been going on for over a year. Sprint is pulling some shady stuff and I'm sick of it!
Do not sign any contract with this provider.Purchase a I phone 2 years again under they so call lease agreement.Come to May if this year I just could not tolerate there service due to I travel for a living.Ok here’s the kicker they cut the phone off in May of 2019 it’s now September and I get a bill in the mail for $500 telling me to pay or my service will be interrupted.Call them and explained the situation I no longer need there service which I explained to them in February which I knew my lease agreement was over in July.So they charge me from May and continue to charge me all the way to September for the service and was not receiving service all those months anyway??Trued to turn the phone back in and they will not take it until the balance is paid off and then they will restore the service.Whats so hard to understand I no longer need your service and stop charging me??Its all a scam and stay away from them not even worth it.Service is horrible and if you have to pay over $250.00 a month for service there are plenty other service providers that have better plans and will not keep charging you for service you are not using and they are not providing.What a scam!!!!
I have been a loyal customer of sprint for over 20 years. On 8-20-19 I called and spoke to a rep Geraldine to cancel 2 lines on our account. She quoted me the fees which were paid and she assured me that was all that was needed. 8-26-19 I noticed both lines were still on our profile, so I went to chat help got Michelle, she said it had to be escalated, she had a supervisor I think his name was Kevin call me and after several times of being put on hold the call disconnected. Mind you they take your number in the event this happens, but he never bothered to call back. I went back on chat, and was clear I did not want to repeat everything again and again a supervisor called named Aiden and the exact same thing happened. I called when I got out of work and again and got Roman was put on hold several times while they tried to figure out a way to correct this and get what, yep call dropped again and no call back. Waited 10-15 minutes got Breanna, she was sending me to finace got Linda, nothing resolved with her transferred to Ross, again put hold and next thing I know I'm talking to Afni who finally resolved the problem, I spent 4 hrs and 11 min trying to get this taken care of. How do they stay in business with so many incompetent people and everyone said something different and with the exception of Afni they should all lose their jobs. I'm sure as long as you pass the breathing test and fog up the mirror you can get a job at sprint. After this ordeal I won't be a customer much longer!
Sprint has Lots of dropped calls and high rates
Matthew Blaze Wiltz
My service is beyond comparison excellent, but customer service is horrible as with most companies,because nobody speaks ENGLISH... A 3 minute conversation takes 15 minutes, due to lack of understanding and repeating sentences over, and over.
I brought my own phone. I was told by someone in the Care Dept. I am eligible to upgrade my phone . I called to do just that and I was told I am not eligible to get the iPhone XR after trading in my 6s. I was only following up on an advertisement on tv. I am very very disappointed in Sprint. This is not the first time I have been lied to. I can’t even go on the Internet while talking. Sprint hasn’t gotten around to making sure all phones are able to do so. I have to wait until sometime next year for this to happen. SPRINT———Stop outsourcing your departments to the Philippines where you can not understand them because they talk so fast. Due to them, my account is in 2 names and I cannot access it. Every time I spoke to someone in the Philippines I spelled my name so they would enter it correctly. NO SUCH LUCK ‼️‼️‼️‼️ I’ve only been with you since August 2nd and I am so upset and disgusted.
I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices. You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount...etc. If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked. Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.
Sprint guarantees refunds on phones and activation within 30 days. After six days we just had no service at our house. Returned the phones promptly at 6 days. Was on June 22nd. Now it is August 19th and no activation received yet. Received 3 different comments from Sprint reps in one day. The first said the money was refunded to the store. Went the the store says no we do not receive money here. Contacted Sprint again. This time told I would have to wait for the next billing cycle and I would see a credit. Did not like that so then I was connected to finance. There I was told I had to go the store and have them reverse my card to receive my money back. This places me back to step one and they told me they do not have my money. What a scam.
This company is a joke. They lie to you and nothing they say is ever accurate! You can never speak to the same person twice. I was a customer for 12 years and they have now completly screwed me! Pay the little extra and get any service but Sprint
I left AT&T to go with Sprint, I have been with sprint now for about 6 months, and THEY ARE THE WORST company I have ever had!! Today my phone just deleted all of my text messages, so I called the CS line and went through 3 people they could'nt say why the messages were deleted and also did not know how to restore them.. NEVER DO BUSINESS WITH SPRINT!!
They told me in 2010 that 4G was 6 months away to get me to buy a phone. It did't show up until 2016. When it did show up it was even worse than 3G. When you are around people with decent providers they will be flying through vids and such so fast. It gets embarrassing because it takes like 10 times longer than anyone else to do anything at all. They definately live up to their reputation of being the worst.
This is the worst company in the USA. They don’t only have the worst customer service, they also charge you for services you didn’t authorize and then tell you that if you didn’t wanted the service you should have call them to let them know. Because guess what when they send you a text telling you that if you want to use rooming data to reply yes and you don’t replied anything it automatically means that you accept it. Excuse me but why send that text in the first place. And hello but $1100 for not using your data is a scam and that’s what they are a bunch of scammers. So friends do your research before you sign off with them because on top of all that they hang up on you every time you ask to speak with a supervisor. Good luck to all, be aware.
This company is has very low customer service abilities. I paid $650 to pay off my wife's phone to "unlock it" and they tell me I need to wait 3 days for it to unlock, then while I'm waiting they cancel her phone line when it's supposed to be a smooth transition from one carrier to another. Also, Sprint added 3-5 more days to the phone before it can be unlocked. Now my wife's phone has been inactive for 7 days. BIG F U TO SPRINT. CAN YOU HEAR ME NOW?? P.O.S.!
I have had Sprint for the last five years and have always struggled with poor reception. Compared to Verizon, their cell phone service is really not a competition.
Sprint is 100% and absolutely the worst choice I have ever made. Extremely dissatisfied with literally everything about this company. I went and signed up for 2 phone lines. Was told my first bill would be a little high but after that first draft it will drop down to my normal monthly rate. Month after month I was still getting charged the same exact amount. So I go into my sprint store and the store manager discovers “the issue” and tells me I will be refunded in a few days up to a week. Sure thing I never got refunded! I suspended one of my lines and they cut of the data but still charged me the same amount as if it were still operating. So I call again about it and the suspension I requested was never put noted on my account but the phone was not operating as it should. HIGHLY recommend going with literally any other phone company.. customer service will not help you.
Horrible!!! Do NOT even try their service. Save yourself money and headache.
They over charge you on bill. Bill is never correct. Service is no good never works right and domt even plan om uaimg your phone driving across country. They say they have service nation wide but they dont been to many towns and all my phone has done is rome now this is 4 years of having them and i am canceling today the customers service is the worse they do nothing for you but hang up and give you the run arround with no empathy about the situation that is happening. Never give sprint a cent. Trust me if it was free I still wouldn't go back. Bad bad company !!!!!
Terrible terrible terrible! Calls are constantly being dropped. Supposed to have data and hotspot that's a total joke. Was told when we made the worst switch that there is not contract and could cancel any time, nope got stuck with this piece of junk phone for 18 months. Can't wait to join a real service. 0 stars
I have been with sprint 17 years. I asked for the 5 lines for 100 offer. They told me it is only for new clients, but they appreciate me. I said if you appreciate me - show me. Reward me. After many conversations I was told I would be given a VIP reward. 4 lines for $120.00. I got my 4th line and guess what my bill is....over $190.00. When I called to ask for help, I was told, they are sorry someone gave me wrong information. Nothing they can do. Terrible terrible customer service. Each person tells you a different story. I will be leaving in 18 months when my contract ends as well as I will share my experience with everyone.
FIRST OFF POOR CUSTOMER SERVICE THEY OFFER HULU , COULD NEVER GET THE HULU ACCOUNT TO ACTIVATE HULU DID NOT HAVE AC. INFO. SECOND BAD WAS DROPPED CALLS ,AND BILL ALWAYS GOES UP AND THAT CAN ONLY BE FIXED IF YOU GO INTO A NEW PHONE.ON JULY 2019 MY NEW BORN BABY AND WAS STRANDED AND I HAD TO MAKE A CALL ,CALL WOULD NOT GO THROUGH SHOWED I ONLY HAD 3G , IWALKED TO WAL MART AND CALLED MY HUSBAND TO MAKE A LONG STORY SHORT I WENT TO A SPRINT HUB TO SEE WHY MY PHONE COULD NOT MAKE CALLS THEY COULD NOT FIGURE OUT WHY ,VERY UPSETTING SPECIFICALLY SINCE PHONE WAS NEW .STAY AWAY FROM SPRINT POOR CUSTOMER SERVICE AND POOR SERVICE PROVIDER .NOW THAT I HAVE SWITCHED CARRIERS SPRINT NOW HAS OVER CHARGED MY LAST BILL AND TRIED ADDING FEES TO MAKE THINGS WORSE , THE SPRINT SUPER VISOR IS LOCATED IN THE PHILIPPINES TOLD ME TO LET THE BILL GO TO COLLECTIONS AND WOULD NOT TAKE THE MONTH OF JULY OFF MY BILL EVEN THOUGH I SWITCHED CARRIERS ON JULY 1ST 2019 I OFFERED TO PAYOFF PHONES AND PAY JUNES BILL ONLY AND THEY REFUSED PAYMENT. STAY AWAY FROM SPRINT!
This is the worst customer service I have ever experienced. I have been hung up on laughed at. THEY OVERCHARGE for services I was not provided. I have three kids and no phone now because they will not refund what they overcharged me. NEVER GO TO THEM NO ONE SPEAKS ENGLISH YOUR BETTER OFF WITH CRICKET!!!!!!!!!!!!!!!!!
My bill has been wrong every month. Customer service in responding has been horrible. I have pages of notes regarding promises made that have not been kept.
I was a customer of Sprint for almost 18 years. I returned the devices. Incurred fees due to lost device in the warehouse. I also incurred late fees because of it. I always paid my bill for as long as I was a customer. Now I have charges for over $1000. I don't have access as a holder of the account to recorded calls where they stated the bill would be waived. This was different from what they sent in writing. I am also contacting the local news station as this is a financial hardship
Service in my area is fine. The only problem I have with sprit is billing. The billing department is a joke!!! The bill is wrong every month. Yes they do fix it but I got tired of calling every month so I canceled the service. Moved on to another cell provider whose bills are correct every month. If it wasn’t for their joke of a billing department I would still be there.
If I could give them a zero I would. I’ve been a customer for over 16 years and purchased an iPhone which I had activated through Sprint. When I was ready to upgrade I disconnected the phone which I had purchased and activated a new phone. Unbeknownst to me they had locked my old phone which I owned and have spent over three months trying to get them to unlock. Every time I call it’s 24 to 72 hours or 3 to 5 days. They basically have made my phone unusable even though it’s only a-year-old. Worst customer service and mobile provider ever.
sean R Zavala
STAY AWAY FROM THIS BAD BUSINESS SPRINT CELL PHONE.... Ive been with them 13 YEARS and the last 4 years have been the worst experience OF my life with any business thats includes the CABLE COMPANIES IVE HAD , GAS Company and Edison ETC SPRINT HAS BAD CUSTOMER SERVICE AND SIM card problems and Calls GOING TO VOICEMAIL REGULARLY And HIGH INCREASED BILLS AND OVER Charging ARE BILLS BY 150 DOLLARS A MONTH and its a SET PLAN... The calls drop constantly or go directly to voicemail...There A TERRIBLE CELL BUSINESS. STAY AWAY FROM SPRINT CELL phone SERVICE I KNOW 13 YEAR CUSTOMER THATS CANCELLING NOW.
Must Read!!!!!! Buyer and Lease Holders Beware! My wife and I were completely robbed by the store mangaer (Will) who later on we found out was fired from the company of 16yrs! We have no personal connection with anyone from Sprint in fact we were coming from Verizon as new customers on January 13th, 2018. It was a Sunday and the store manger (Will) told us to come in today because it was the last day of the promotion! The promotion was applied to 2 devices ( iPhone 10x 256g). The service plan was somewhere around $100 for both phones and the promotion part was 2 device payments of $20 per phone for the 18 month lease program! So to keep everyone aware you are paying a plan/ service rate, device rate, insurance if applied rate, a random Sprint service fee rate they never tell you about, and taxes. Consider everything I just mentioned because its those things that raise the price! Always refer to your summary break down information on your online account (Sprint.com). #Question everything you see!! That January evening my wife and I went to the store in hopes of getting the promotion as new customers! Never happened! We chose both iPhone 10x's 256g at the time and they were somewhere around $1300 per phone. At that time they were the new iPhones! I was told I had to pay the $300 per device to bring it down to an even $1000 per device because that is how the Lease Program is calculated, starting at a $1000. So since it was two phones of an additional $300 some odd dollars per phone because it was more then a $1000 I paid $600 to bring them down to a grand each in order to start the Lease Program, plus the first months payment! Keep in mind only the payment of one phone processed! It was late and the store manager and employees promised us they'd activate the other phone the following day! I paid that night for both and came the following day to activate the other phone!! Biggg mistake because not only did I realize months later that I never received the promotion I also recently discovered 16 mo's later realizing they deferred one payment to the following month which is bull because now the phones are out of line and are not being payed simultaneously and end on different months, which eventually becomes one of my latest problems! We were never informed that we were out of the promotion as promised and consequently ended up paying the $41.67 full msrp on both devices ($83.34) for the entire 18 plus months per month! I called the first month and every single month for the entire term complaining and explaining my situation! The store manager and escalation dept. from the store keeps blaming customer service and the escalation with technical support and technical support keeps pointing the finger back at the store! So now technically I did not find out until way later that both my phone and my wifes phone were processed on two different days (Jan 13th and Jan 14th which cost us big time because now the promotion couldn't apply to us because of the 14th) which ultimately hurt us because it also landed on two differet months also billing cycles! They completely botched our whole entire plan and never until this day gave us the promotion as promised! Now we are tied into a cellphone bill paying the highest possible amount you can possibly pay! So I figured you know what if I am going to pay the highest price for the phone then I might as well buy it at the end. Meanwhile every holiday and promotion had passed by and we were stuck in this very heavy high priced plan and it was a very crappy feeling knowing everyone else was on the $20 per device promotion and by the following year the prices have dropped dramatically from the $1300 in our case $2600 because we had two phones plus the $600 I dropped that night when buying them plus months and months of the 41.67 per device so thats 83.34 for both per month cutting down the balance as we near the end! I called every single month on these run around phone calls and they can never resolve the issue! The retention departments, customer service technical help, and back to the store manager (the crook)! This has taken a major toll on my wife and I and it doesn't end here hold on wait for the low blow!! Today is July 15th 2019! I called last month in June to resolve the ending of my contract! The customer service rep told me that they were going to call me July 3rd to give me the buy out option (they never did) My wifes contract ended in June and mine in July according to their computer! I was explaining to them that this was bull because the phones should have never been a month apart! How unfortunate and misleading this was because the 13th is exactly Sprints cut off date from which months he billing cycle lands on! (They never told me this #over a 100 phone calls no exaggeration)! So now I was promised a call back that never happened and one phone is now past its lease term entering the 19th! Sprint is now saying there is a State Law (NJ) see next review
I switched to Sprint in 2017, cell service, iPad and a Lg. I travel for work and the cell service goes into Roam a lot. This week I switched to Tmobile, all my equipment has been paid off for several months but when we switched the sim cards over to the LG pad, after 7 calls to customer service to get it unlocked and they swear it's unlocked but tmobile can't get their sim car to work because the device is still locked.
Sprint has worked well for us. We have had no problems with service except when we are traveling in remote places like I-80 in Wyoming.
International plan is incredibly over priced, but the people that work at sprint are friendly and helpful.
Extremely disappointed with service! I pay 240.00 and for the last 4 days service has been horrible.. I have called all 4 days needless to say everyday that goes by seems to get worse everyday. Clearly told by a technician that they should know what’s wrong and have the problem fixed two days ago! Still isn’t working but yet I can go 7 mins from my house and bam I got cell phone service,internet,