MetroPCS offers a variety of affordable service plans for their customers to choose from. The family plan offered the best savings on the market for non-contract phones. A family can simply get an unlimited data plan or share the same data plan between multitudes of different lines. There are no overage fees or contract fees for MetroPCS and their service.
Currently, MetroPCS offers a number of Google Android phones and a number of simple “basic phones” that are available to be purchased. The basic phones do have access to data, but lack the advanced capability of the Google Android phones. There is even an Alcatel data tablet that can be used among phones as part of a data plan.
Another selling point for MetroPCS is the fact that they do not charge service or activation fees to get started. MetroPCS also has a sound business strategy in place. The merger with T-Mobile was structured with customer experience in mind. Two of the best customer care providers, backed by T-Mobile’s great 4G LTE network, are in a great position to provide great coverage and quality customer service for clients.
One problem customers have expressed are in regards to the lack of phones available with MetroPCS. MetroPCS seems to be pretty far behind in terms of offering different operating systems to its clients. There are no iPhones currently offered alongside MetroPCS’s data plans and services. There is also no BlackBerry phone available for customers.
MetroPCS is also lacking in the number of tablets and other products that customers can purchase. There is one tablet available from Alcatel, but Alcatel’s products are not reviewed well by customers with other phone companies and there isn’t much information available.
Another common complaints surrounds the quality of coverage in certain areas. In order to enjoy your MetroPCS data plan, you are going to need to live in a major urban area or somewhere with a lot of cell phone towers set up to provide 4G LTE service. With the T-Mobile merger, MetroPCS should be improving their 4G LTE coverage in the near future.
One issue with MetroPCS’s service is that they advertise all of their plans as being “unlimited” in terms of data. The first two basic plans are great, but they have a data limit where data throttling starts. Data throttling has even been reported with the unlimited plan. The data plan with the two basic service levels, while advertised as unlimited, is not actually unlimited.