MetroPCS is a prepaid wireless service that was recently acquired by T-Mobile. There is nationwide talk, text, and data available through T-Mobile’s networks. It’s the sixth largest telecommunications network in the United States and uses CDMA technology. It was a good thing that MetroPCS was acquired by T-Mobile because MetroPCS decommissioned their CDMA network. They integrated their 4G LTE network with T-Mobile by second half of 2015.

 

Rank Chart
Price
Contract Length
Our Score
#1
$60/3GB
None
6.9
#2
$70/4GB
2 Years
6.3
#3
$60/unlimited
None
6.3

The Good

  • Great family plan
  • Basic phone options
  • No activation fees

MetroPCS offers a variety of affordable service plans for their customers to choose from. The family plan offered the best savings on the market for non-contract phones. A family can simply get an unlimited data plan or share the same data plan between multitudes of different lines. There are no overage fees or contract fees for MetroPCS and their service.

Currently, MetroPCS offers a number of Google Android phones and a number of simple “basic phones” that are available to be purchased. The basic phones do have access to data, but lack the advanced capability of the Google Android phones. There is even an Alcatel data tablet that can be used among phones as part of a data plan.

Another selling point for MetroPCS is the fact that they do not charge service or activation fees to get started. MetroPCS also has a sound business strategy in place. The merger with T-Mobile was structured with customer experience in mind. Two of the best customer care providers, backed by T-Mobile’s great 4G LTE network, are in a great position to provide great coverage and quality customer service for clients.

The Bad

  • Limited phones available
  • Quality of coverage
  • Data limits

One problem customers have expressed are in regards to the lack of phones available with MetroPCS. MetroPCS seems to be pretty far behind in terms of offering different operating systems to its clients. There are no iPhones currently offered alongside MetroPCS’s data plans and services. There is also no BlackBerry phone available for customers.

MetroPCS is also lacking in the number of tablets and other products that customers can purchase. There is one tablet available from Alcatel, but Alcatel’s products are not reviewed well by customers with other phone companies and there isn’t much information available.

Another common complaints surrounds the quality of coverage in certain areas. In order to enjoy your MetroPCS data plan, you are going to need to live in a major urban area or somewhere with a lot of cell phone towers set up to provide 4G LTE service. With the T-Mobile merger, MetroPCS should be improving their 4G LTE coverage in the near future.

One issue with MetroPCS’s service is that they advertise all of their plans as being “unlimited” in terms of data. The first two basic plans are great, but they have a data limit where data throttling starts. Data throttling has even been reported with the unlimited plan. The data plan with the two basic service levels, while advertised as unlimited, is not actually unlimited.

The Bottom Line

MetroPCS offers a unique service to those fearful of enrolling in a big-name carrier service. A majority of customers appreciate the fact that getting a family plan equates to true savings for customers. If you get five additional lines with MetroPCS, you can save up to $300 per year. This margin of savings is vastly superior when compared to competitors in the pre-pay and contract phone industry.

There are a few issues with MetroPCS that arose as part of the process of completing the merger with T-Mobile. There are not that many phones available with MetroPCS. The technology selection is extremely limited. That being said, customers know what they are getting with their plan and with their phone from the start.

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22 MetroPCS Reviews

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  1. User Score

    2

    June 18th, 2017

    Worst customer servicer ever. charges money for every single thing that is done, for example changing phone number or paying bills. Worst online site ever as well. You can never get anything done, always saying they are experiencing a technical issue.

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  2. User Score

    0

    June 14th, 2017

    Went to the location at 69th street in upper Darby and was disappoint by the lack of knowledge the store rep has. I ended up walking out with nothing and went to cricket where the process was smooth and easy. I got my hassle free phone from them and I’m very happy.

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    1

  3. User Score

    3

    June 12th, 2017

    I’m in San Bernardino CA. Service is absolutely horrible. It’s same as Sprint. I gotta outside to make a call. Any video just buffers. I drive all over SoCal for work is reason I switched to tether to WiFi. It’s a little hard to do with weak connectivity. I’m going back to Cricket. Rarely ever a problem, similar to ATT which I had prior but almost double the price. If your in SoCal, don’t waste your time with Metro PCS

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  4. User Score

    7

    June 3rd, 2017

    I loved METROPCS until i didnt. Was overdue an uograde phone, yet was limited to in store phones only. COULD NOT get the local stores to even order a phone. Called CS and they referred me back to local stores 3 times. They lost a good customer over not making a new phone PURCHASE possible.

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    1

  5. User Score

    5

    May 20th, 2017

    After auto pay snagged my payment 3 days before the due date, I received this inappropriate “alert” via text:

    You’ve used 28GB of high-speed data this month on your MetroPCS plan. If you exceed 30GB you may temporarily experience slower speeds at locations and times when competing network demands occur until your next cycle date. Learn more at…and they provide a link to justify and extenuate.

    With their mediocre coverage quality in my area, I don’t need this annoyance. I do need to qualify this by saying that they’re a better company overall than Sprint, at least where I am.

    Still, if you’re charging me 3 days early, take care of my data appropriately. That’s not too oh to ask.

    …and then they provide a link to discribe their data practices. Fine. But this is a billing and data cycle issue.

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    1

  6. User Score

    0

    May 18th, 2017 Charlotte, NC

    They should give u your full 30 days regardless when you bill is due. for example if you pay your bill in the 20th of a month and u miss the 20th of next month..but pay it on the 8 of the following month ur bull should not be due to weeks later..but on the due date that u paid it.

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    1

  7. User Score

    0

    May 18th, 2017

    Im in Lake Providence LA with NO SERVICE with Metro or T-Mobile. Live Chat did something to my phone so that I can not even make a wifi call. Run duck or hide from this company.

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    1

  8. User Score

    8

    May 15th, 2017

    I am totally happy with the price of my plan, it saves me $90.00 each month.

    Also my new Coolpad Catalyst cellphone, only costs $19.99 with a rebate coming.

    I am happy with my Coolpad Catalyst, a phone new to me but needs my needs, the camera and pixel rate could be better.

    Other then that, the Customer service was decent, time was taken to explain, phone and plan to me.

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    1

  9. User Score

    10

    May 13th, 2017

    Ms Emily u r the best… Metro pcs made me happy today as always I give u a A+ on good customer service today.. Best prepaid service ever…

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  10. User Score

    4

    April 15th, 2017

    Overall its a good deal. It comes down to customer service right? Dont do your business with the one on Cheyenne and Rainbow in Vegas. Will make you second guess your whole decision. AT&T wasn’t so bad afterall!

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    1

  11. User Score

    1

    March 21st, 2017 Decatur, GA

    Metro PCS sold me a bad phone. The LG K10 never would work right. You had to plug it in to get the screen to light up or take the battery out and plug it back in. They do not stand behind their products and I was told the phone was mine and I could buy a new one. Absolutely no customer service.

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    3

  12. User Score

    3

    March 21st, 2017 Brighton, MI

    I’ve been to 3 stores in the Brighton South Lyon Novi area of Michigan the salesperson’s and managers are incompetent and aloof they don’t want to give you any help. I have a Galaxy on5 phone by Samsung
    The service people do not know their product and they are very rude!!!

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    3

  13. User Score

    0

    March 18th, 2017

    I had a horrible experience at the metro pcs store at avenues mall Jacksonville Florida! A young kid named Malek treated us with such disrespect and impatience! March 12th we went there and when we walked into the store he didn’t bother to follow us in to help us. There was no one else at the counter at the time, and we waited for about 10 minutes before we decided to ask for assistance. When we tried to ask Malek he was on his personal cell phone talking with someone, and when we said “excuse me” he looked at us and completely ignored us and continued chatting on his cell phone. Another lady finally came from the back and helped us. We decided to come back the next week on March 18th to switch over to metro pcs. When we came in, me and my husband explained that we wanted to switch our numbers over, and I said I was coming from Version. (My husband was going to switch from cricket) He told us he needed our account and PIN numbers and that we had to call the companies to get them. As we were trying to figure out our account and PIN numbers, we were having some difficulty. Malek became extremely impatient and rude with us. He started arguing with me saying that I said me and my husband were both switching from Verizon, when In fact I said it was only me. And he continued to argue with me about my choice of words. I told him I don’t want to argue about what I said. Then he proceeded to tell me because we were trying it port two numbers from different carriers, that we could not go on the same plan for 2 lines for 80 dollars, he said that we have to go on individual plans for 50 dollars each. I didn’t understand this so I kept asking questions for clarification, at this time he got even more rude and short with me, cutting me off before I could finish a sentence. Then Malek got on the phone with someone, and when he finished said “okay i can put you both on the the same account 2 lines for $80 even though you guys are coming from two different carriers.” I was confused because he just said the exact opposite and now he’s telling me it okay, and he said it in a very impatient frustrated way. Meanwhile my husband was frustrated because Malek gave him the wrong number to call and find out the account number, twice!! So I explained to Malek that my husband called the numbers you gave him and the first one was AT&T and the second one was t-mobile, so Malek walked over to my husband, snatched his phone from his hand without asking, and typed another number in, and handed it back to my husband in a very rude manor. Then he walked back over to the counter and as I’m asking him another question, he cuts me off tells me he doesnt like my attitude (even though i didnt have an attitude) and says from the moment I walked in the door I have been rude and said “I dont need you to tell me how to do my job”. Then he accused me of yelling, when I never once raised my voice or got impatient. Finally me and my husband decided to leave and not swtich to metro pcs and explained that we were not happy with how we were being treated by him, and he says “okay sorry bye!” To top it all off, as we were walking away, Malek comes running out of the store following us and says “I want my pen back.” and snatches it from our hands and runs back to the store! I am completely disgusted by how we were disrespected, and I will NEVER switch to metro pcs because of the horrible customer services recieved! Not to mention the manager as we were leaving the store, witnessed everything and just shrugged his shoulders and said “sorry.”.. Eventually he did come back after he saw Malek snatch his pen from us, and came out of the store to apologize but we were still so upset. We were very disappointed all around with the horrible customer service and treatment from this young kid who gives a horrible representation of the company.

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    3

  14. User Score

    3

    February 18th, 2017

    I recently brought the ztc max pro I had problems with charging the phone the second time I tried to charge it so I had to send it back.( had the phone for 4 days) Then they ship me another one now this one wouldn’t charge with the charger that came with the phone neither so I brought I another charger. Then the fingerprint will not work and it’s a brand new phone. This is the worst phone service I have every encounter. I have tried many phone brands such as boost mobile, virgin mobile, straight talk, and at&t and they all have worked better than this phone.

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    3

  15. User Score

    0

    February 1st, 2017

    They lie , rude, n waste of time . The phones, don’t last long. Web services is had . Waste of money and time.

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    4 2

  16. User Score

    0

    January 10th, 2017 Metairie, LA

    I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After trying everthing finally they said that there is some manufacturing problem with the phone so we will send you another device but for unlocking the new device you have to wait for another 90 days and i told them I am travelling so I need unlock phone now and they said you can call lg manufacturing about your device so i called the lg company and the representative over there told me that whenever they sell any phone to any company they give the unlock code with them and if they are saying you have to wait for another 90 days then its just a propaganda to make you stay with the metro pcs so if metropcs want then they can give unlock phone and even one manager at metropcs also said the same thing that i will get phone with in 72 hour and when i get the new device i just need to call them and they will unlock that.And the worse thing is when you speak with one person you cant speak to the same person again and evertime there is new person and you have to explain everthing to them from starting and when i told them that your one manager said this then they dont care they just said sorry mam somebody gave you wrong information.And when they promised me that they will call me bavk after 10 mins they never did that.I waited for there call and i have to call them again.At the end after giving me really hard and wasted time nothing solved and now i have to buy another new unlockex phone and by this way my this phone will be garbage.By selecting metropcs I did wasted my money.I spend 200 then and now again.Their customer service is horrible.

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    1

  17. User Score

    10

    January 7th, 2017

    This location (Abrams St – Arlington) has one of the best customer service skills I have come across in a long time. The staff is great and very helpful. They greet you at the door with a smile. It goes along way when
    you are dealing with a very proud Senior Citizen who’s not tech savvy.

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    2

  18. User Score

    3

    November 19th, 2016 Katy, TX

    Internet is to slow to pay $60 a month for unlimited

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    3

  19. User Score

    1

    October 26th, 2016 Lubbock, TX

    Absolutely the worst customer service experience I have ever had. After years of being with Metropcs in a large metropolitan area I have had very little problems with them until recently. At first I liked MetroPCS because I was able to purchase decent phones at a relatively low price and have cellular service for $40.
    Then I later had billing issues. I paid my phone bill with my debit card but MetroPCS turned off my phone anyway claiming that I did not make a payment. I went to a local corporate store to get the matter resovled. The manager told me that I need proof of the payment. They provide confirmation numbers but the manager wanted a bank statement. So I spent gas money and time driving to my bank to retrieve a bank statement to get my phone turned back on. A couple years later after moving to west texas, I missed a payment and my service was terminated which was understandable. However being that metropcs is a “no contract” carrier (basically pay as you go), I figured all I had to do was pay my bill and have my service restored. After paying my bill in full, I received a text a alert that I had one week to make another bill payment or my service will be terminated. I had a job interview the following week and metropcs turned off my service after only two weeks of me paying my bill. Thankfully I got the job anyway because people were kind enough to let me use their phone and provide directions. Also, in west texas the metropcs internet service is horrible. It hardly works. I’m happy to divorce metropcs. Good bye for good!!!

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    3

  20. User Score

    3

    September 22nd, 2016 Manteca, CA

    No service, No way to contact customer service. There should be an email for us to contact a representative when things like this happen. Yet there is an address for us to write to.

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    4