Name: MetroPCS
Rating: 3.8

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Doug San Jose, CA

After 40 years I left ATT for Metro and realize I should have done the move years ago. Metro is daylight/sunshine to ATT dark/gloomy confusion.

4 years ago

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Shirley Andrews Maple Heights, OH

None of there employees know how to solve problems with my phone, several of them have screwed up my saved messages and now l cannot get any messages at all. Looking for a new phone company that has employees that know what they are doing and l have viruses on my phone that no one knows how to get ride of them.

4 years ago

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BKey327 Clarkston, MI

Issue resolved by company. Thanks! The problem was on the side of the company that sold me the phone. Not Metro PCS directly.

4 years ago

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Ernest Blake Tampa, FL

On 01/28/2019 we had a terrible customer service experience at the S Dale Mabry store Tampa FL. No name tag and he would not give his name. Black hair in a bun. We are leaving metro pcs and encouraging our friends and acquaintances to do the same. Terrible, just terrible customer service. PLEASE BEWARE!

5 years ago

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George Quinn

We've had at least 6 phone companies and Metro PCS is the best. Plus the folks behind the counter are tops

5 years ago

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Kar Hazleton, PA

Had no service 15 miles from my house switched service to a different company and metro held my phone and would not unlock. It 3 months. After not having the service all they tell me is that it is unlocked terrible customer service never get them

5 years ago

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Susan Deltona, FL

Monthly phone service is terrific, but knowledge of products & services by retail store employees needs to be improved

5 years ago

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Pete Middleburg, FL

Don't get protection plan unless you break phones very often (monthly). They charge you s deductible that is half the value of the phone. Its supposed to come activated but won't activate and then you call as directed and they charge you to activate the phone. In the end its better to just start a new account. I got ripped off.

5 years ago

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Vickie knepp Valdese, NC

They are best I've ever had..always have great customer service n genuinely care n do whatever it takes to make u happy

5 years ago

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Ann Malone

I've been with MPCS for six years now and have never had a problem, always excellent coverage and service.

5 years ago

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A Allen Hampton, GA

Love the monthly bill . I like the the bill does not fluctuate. You get exactly what you pay for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5 years ago

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Fher El Paso, TX

LTE data service is not good, I already called and explain to the "techs" they have and do not solve the problem. They do pump up the speed for a few days but after that the speed slows down. Usually when you have a few days left to pay your bill the speed gets pumped up.

5 years ago

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george christoff Bedford, TX

extremely poor customer service. Also when I purchase a phone online from their website there was a mailinr ebate of $80 that I never saw. They kept lying that it ll take 6-8 weeks, when i moved another 6-8 weeks, finally they couldn't find it in the system. Scumbags.

6 years ago

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De Parker Bala, PA

Service is fair customer service's porous please hope you never have to call Inn can understand that anything they're saying they don't make an attempt to help talk too fast Unapologetic insincere stay away

6 years ago

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Efren

1. I went there and pd 200 for a cheaper phone. I wanted to return it within 2 hours and pay$ 150 more for a better phone yet I wasn't allowed to. 2.the Manager lied to me when I asked her when her Boss would be there. 3. The store wasb't open during posted hours. The cheap prices don't compensate for poor sevice

6 years ago

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Dunkin

My phone on 2nd line got stolen, trying to buy a phone at store they want $15 extra for activation fee on an active line! can avoid activation if phone is bought on line, but for a $19 phone they charge you $89 , then maybe they send you the difference in 3 months!!! Big scam ad run around no wonder they are refered to as metro piece of sh.....

6 years ago

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Jim McCarthy Sanford, NC

This has to be the worlds worst.Unbelievable worst experience one could ever hope for.Not only in the stores that they have the customer service is like talking to a stick.I really do not know how they stay in business.This rating is beyond terrible.

6 years ago

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Vong Xiong

Worst customer servicer ever. charges money for every single thing that is done, for example changing phone number or paying bills. Worst online site ever as well. You can never get anything done, always saying they are experiencing a technical issue.

6 years ago

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Kellie

Went to the location at 69th street in upper Darby and was disappoint by the lack of knowledge the store rep has. I ended up walking out with nothing and went to cricket where the process was smooth and easy. I got my hassle free phone from them and I'm very happy.

6 years ago

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Nique Charlotte, NC

They should give u your full 30 days regardless when you bill is due. for example if you pay your bill in the 20th of a month and u miss the 20th of next month..but pay it on the 8 of the following month ur bull should not be due to weeks later..but on the due date that u paid it.

6 years ago

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GUET SLEDGE

Overall its a good deal. It comes down to customer service right? Dont do your business with the one on Cheyenne and Rainbow in Vegas. Will make you second guess your whole decision. AT&T wasn't so bad afterall!

7 years ago

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Deborah J Wall Baxter Decatur, GA

Metro PCS sold me a bad phone. The LG K10 never would work right. You had to plug it in to get the screen to light up or take the battery out and plug it back in. They do not stand behind their products and I was told the phone was mine and I could buy a new one. Absolutely no customer service.

7 years ago

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Thomas Van Brighton, MI

I've been to 3 stores in the Brighton South Lyon Novi area of Michigan the salesperson's and managers are incompetent and aloof they don't want to give you any help. I have a Galaxy on5 phone by Samsung The service people do not know their product and they are very rude!!!

7 years ago

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Ajanaee x Tallahassee, FL

MetroPCS is an affordable cellphone carrier but data rates are slow at times. Customers are expected to pay a convenience fee when paying their monthly bills inside a corporate store which is very unfortunate. The customer service is pretty sub-par as well.

2 years ago

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Pazzo Miami Plant City, FL

Good price and value. The signal is not too good but has improved considerably in the past few years. Customer service is ok. Phones are a little pricey and they don’t last long.

2 years ago

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Shari Milledge Charlotte, NC

We have the family plan. Paying $25 to have unlimited text, calls and 4g internet is a great deal. We are pleased with their service.

2 years ago

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Holly Schafer Forest Grove, OR

I like the fact that they honor contacts forever without changing a thing. During this contact you can upgrade your phone at anytime.

4 years ago

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Bella Houtz South Jordan, UT

MetroPCS has been perfect for our family. They are a great and reliable cell phone provider and they always have great customer service.

5 years ago

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Skipsearcher Tampa, FL

Slow speeds . Phone is useless on the internet in Citrus County Florida Today's speed test. Download 211. Upload 002. Latency 1482. Totally useless

1 year ago

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tracy lujan Los Angeles, CA

They need people that speak better English! Mobil wifi , is a joke and a waste of money! I guess all these data top ups you pay for are paying for that breech from t-mobile! Looking into another carrier!

2 years ago

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donamick Scranton, PA

With their unlimited serviceThe last week of every monthThe service is so slow I can't even open a web pageThat's not unlimited serviceAnd the Attorney General should be involved

2 years ago

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Brian Barbour Phoenix, AZ

They started the portrait over process without any acknowledgment from us. We decided we didn't want to go to metro PCS. Walk out of the store with iPhones deactivated and found out when we got home.

4 years ago

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Kevin Saint Paul, MN

They were good until I had a problem. Then the customer service failed miserably. I spent hours and days and bought an unneeded new phone and they refused to credit my account.

5 years ago

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Yvette Berry

They could improve customer service. They tell you one thing in the store and yet your bill shows something else.

5 years ago

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Amber Norfolk, VA

This company is so pathetic. Do you know TWICE they have given me a old, used phone number. I actually, trying to log into my Facebook account and changing my number, went directly into someone else's account!!! Pathetic!

5 years ago

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Gloria Clayton

They have very good costomer service! Always willing to help and very knowledgeable.

5 years ago

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Deborah Duggan

Never goes down. Very dependable. Good deals on phones. Same rate regardless of usage.

6 years ago

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Wayne Lake City, FL

Trash garbage doesn't work anywhere need better coverage I wouldn't recommend this company to anyone I wanted to give them no stars but they have it set up you have to give them one trash

6 years ago

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vanessa Long Beach, CA

Metro PCS is ok but they need to stop making ZTE phones becasue it sucks. When you make a call the person on the other end can 't hear you and it's so frustrating. It won't let you block callers. THAT'S BULL****!

6 years ago

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Michael Drew Embrey Brooklyn, NY

I've paid out over $213.00 for a 60.00 bill, being Swindled by store owner Anjali Grover, 250 West 14th Street NYC, 10014, they are thieves, I'm going to the police department tomorrow to make a formal complaint.

6 years ago

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Josue Rivera

800 # not working. Finally I access a costumer representative, he was rude and annoyed yours for asking for the 800 # for the second time ( 800 373 2876) and go figures the number was disconnected. The worst cell company.

6 years ago

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Ray V Smith

Im in Lake Providence LA with NO SERVICE with Metro or T-Mobile. Live Chat did something to my phone so that I can not even make a wifi call. Run duck or hide from this company.

6 years ago

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Suzee Hernandez Manteca, CA

No service, No way to contact customer service. There should be an email for us to contact a representative when things like this happen. Yet there is an address for us to write to.

7 years ago

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Amy Louhela Chicago, IL

Metro is a very affordable cell phone company. The connection is fairly good. There are a few dead spots but it's not too bad for the affordability.

2 years ago

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Charles Opoku Silver Spring, MD

Great mobile company I have ever used in. USA . They are very transparent and very good customer service

3 years ago

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crystal renteria Pflugerville, TX

Best value for large groups! Best family plan. Unlimited data for a great price. Perfect phones for multiple teenagers.

3 years ago

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Wilgens Paul Jacksonville, FL

Ive been with metro since I first owned a phone. They are reliable and affordable compared to many other service providers

4 years ago

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Seth Managua, MN

Thru my research on companies and receiving quotes I have found this company to be less than what you pay for. Cheap may be an understatement. Quality doesn’t match there price

4 years ago

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Kelsey Rosier Tallahassee, FL

MetroPCS has always been there for everybody. They have good deals when it comes to having more than one line.

4 years ago

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Roman Christiansen Pleasant Grove, UT

Is a great service provided. MetroPCS made getting service very easy and the employees were helpful.

4 years ago