MetroPCS

My daughter works at one of metro stores and bought a phone and paid for everything on the 2nd of this month and then just a couple days later the phones was turned off due to being out on another account by metro themselves and made my daughter pay more money to have phone turned back on.They never contacted her before doing this and said they can not refund the money from 1st account even though the plan wasn't even a month long.This is BS and watch out bc if they will screw their employees like this just think how they do regular customers.I am also customer of metro an have been for years now but I think I will be finding a new provider bc I will not let these people scam me out of money.I do not recommend metro to anyone.DO BETTER METRO BC THIS IS BS...I wish I didn't have to give a star at all bc they do not deserve it

My experience with metro was one of the worst today I wasn't able to pay my bill I called and explained to the supervisor my situation and the issues I was having with sales reps he wasn't interested in what I had to say I told him to go and listen to our conversation we had and he can see for himself that I'm telling the truth about the conversation the sales guy and I had he did nothing but brush me off all because I wasn't able to make a payment I was treated terribly remind you I've been with then since 2008 and they didn't care I think they are only in it for the money I would never recommend metro to anyone find somewhere better this is my last month with them I'm going to switch to another carrier I've had enough of you guys I tell you all never choose metro pcs

I have been with MetroPCS for 10 years. My first year with the company was bad because the customer service made it hard for me to get simple help, but when they merged with T-Mobile they seemed to get better. However, recently I opted in for Mexico Unlimited since I am temporarily living in Mexico with my wife while she is working on her US Residentship. After 6 MONTHS of using Mexico Unlimited, THEY NOW TELL ME that they will have to cut off my Mexico Unlimited service, forcing me to find another carrier out here in Mexico in order for me to make or receive phone calls with the US. It should be renamed "Mexico LIMITED" apparently. A few weeks ago before all this happened, I tried to downgrade my service for a cheaper price. My called dropped as I was put on hold by the agent, and after talking with THREE different people on their Facebook page for help, SOMEONE FINALLY figured out what the problem was and helped me get my service back........only for that same agent, Trisha, to call me back to let me know that they are going to cut off my Mexico Unlimited service because I have been using the network too much in Mexico as opposed to The United States. It is not Trishas fault, but she is just the messenger and seems to be one of the few people working there who knows what they are doing. After 10 years, I am done with MetroPCS because of the companies incompetence and tremendous lack of communication.

I have been with metro pcs for about 17 years. How ever these last 3 or 4, years has been hell. I notice back in 2017 that someone had been making changes to my account. I called and the customer service rep was supposed to be securing the account. Apparently not I notice in 2018 that someone was listening to my calls. My calls and text messages are being redirected people tell me the called me and the phone didn’t ring. Some times when trying to make a call or try to get online the said no service I have called metro pcs over 50 times. They said there is nothing they can do. I have written the fcc , BBB, the other day I was reading and found out that the phone company has codes they can enter in your phone the same code the phone maker does. Please use another service provider. I was told that they was going to look into my problem. When I called back the customer service rep didn’t see those notes. Ever time I try to take the customer service survey. I get disconnected. Probably purposely.

If I could give them no stars I would. I used the MyMetro app yesterday to try and get an issue resolved with an app that wasn't uploading to my phone correctly. 2 times I started a conversation w/a rep via messaging and both times they started to help me and then just fell off the conversation, not responding to my "Hello, are you still there?" So today, I call to try and resolve this. 1st rep: asks me a bunch of q's, says she's going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and "the app will work." I did that and no, the app still wouldn't open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, so I couldn't give her a bad review. I try to call back 3rd time. Now this time, I'm unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supv. I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account??? I DON'T KNOW, I'VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY??" So, she finally gets into my account and says that I'm disconnected from the tower and that she was going to reconnect me to the tower. But she wasn't able to do that so she opened a ticket. At the very end of the call, she read her little script and all I heard was "you'll hear from someone within 1-5 days, thank you for being a great customer and have a..." I SAID, "HOLD UP, WHATTT??? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT'S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED???" I try to be nice to customer service people because that's what I do and it's not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it'll be 1-5 days and I'll get a call on my 'provisionary' phone, like cut out the big words, you're gonna call me on my landline to fix the problem YOU CREATED with my cell service. I asked her wtf I'm supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON'T KNOW, because now my whole life and job is screwed up because of YOUR ERROR!!! So, now I'm going to have to stay home and wait for Metro to call me sometime between now and Saturday??? SERIOUSLY? THEY ARE THE WORST, I've had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren't able to reconnect me. I'm switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE.

If you're thinking about switching from your old service to Metro DON'T. Save yourself the trouble and pay for a service where you'll at least get your money's worth. The "unlimited" data is a total and COMPLETE LIE. I just paid my bill for "unlimited" service on the 7th, today is the 11th and I already had a data cap. Yes a data cap. It's giving me a data usage warning since yesterday and now my service is buffering so much" I've never seen anything like it in my life. Don't do it! Plus if you want to change your password you've gotta to the store with your ID... how inconveniencing.

If there is a zero rate, I would happily give it! For years, I have been paying insurance for my new phone, now my phone is acting up and I made claim, the claim was accepted, the funny thing about this scam company is that after paying $200 detectable / service charge, they are going to replace my phone with a refurbished / used phone. Also, the payment for insurance increased (doubled). When I purchased my new phone from Metro PCS, they told me that if I purchase the insurance, they would replace it with a new phone if anything happens to my phone, 3 years later they say they can only replace it with a refurbished / used phone. This scum / fraud company, please be careful!!!

No just no! All the way NO!! LOOK AWAY AND RUN! First off their systems corrects itself to make it look like MetroPCS didn’t make any mistakes. Whether it’s notes or money the system corrects itself it’s like they have someone in the back reviewing all transactions and notes and they are just deleting notes and adjusting the money. Second there is no refunds, EVER! They cancelled my account by mistake and it’s even written on the notes. But the system adjusted my money. I made a payment in their store I don’t even see in my payment history but I see it on my bank statement. Created a dispute and they said they see nothing wrong. I’m out $150 IN A PANDEMIC BECAUSE OF THIS SCAM COMPANY!!! PLEASE PLEASE DONT GET SCAMMED LIKE I DID DURING A PANDEMIC!!! THEY WILL NEVER CARE NO MATTER HOW MANY YEARS YOU HAVE BEEN THEIR CUSTOMER. PAY THEM OR INCUR A DEBT, THATS THEIR MOTTO

Last week I got a message on my phone that I got a new phone. And then a little later I got a message that someone tried to change my email password, and a password on one of the sites that I have an account. Fortunately I was able to get into those accounts and change passwords and secure them. Somehow someone was able to go to a Metro PCS store, without my phone and without my SIM card and without my ID, and gain access to my Metro PCS account and get a new phone linked to my SIM card. And they locked me out of my account. After 6 phone calls and a visit to a Metro PCS store here I was able to get back into my account and change passwords... Apparently the person did this in or near the Fort Lauderdale area because her new phone is a 954 area code. Do not use Metro PCS/Metro by T-Mobile. They have terrible security and horrible foreign customer service.

I visited a Metro PCS store on February 26th, 2020. The associate overcharged me for a SIM card and the activation of my phone. I was in total was supposed to pay $25 and any other tax included. I left the store paying $62.06. The associate, his name was Kumar, charged me $18 towards my phone bill and I did not even ask him to do that. That leaves $44.06 that I paid for just a SIM card and the activation. His reasoning for this charge is because since Metro PCS is under T-Mobile (they always were) the prices changed. I paid $20 for a SIM card. That is absurd. I also never received a receipt from the store or any text messages on my purchases to notify me that it was authorized. When I called customer service to ask why I was charged $44.06 for a SIM card and the activation, I could not receive the six-digit codes they were sending me to get into my account. No matter what they did, I could not receive the code. So there was nothing they could do at the time. While I was on the phone with the 4th representative I talked to, I checked my blocked numbers list and saw that the 611 number was blocked on my phone. The phone was brand new so I did not understand why the number was blocked. Meaning, the associate intentionally blocked their number on my phone when he was activating it so I would not receive any messages from 611. I unblocked the number and finally the representative was able to send me the six-digit code and look into my account. The representative saw that I was overcharged and said that I need to go back to the store and get my refund. The representative also gave me a $20 credit to my account (which I appreciate). The representative further explained that what the store did was fraudulent and that it was alarming. He also said that he was going to file a complaint against the store for overcharging me. The next day, on February 27th, I went back to the same Metro PCS store that I went to the previous day politely asking for my money back. Kumar started to get belligerent and proceeded to yell at me while I was on the phone with a customer service representative. The customer service representative told Kumar and me that the SIM card was supposed to be $10 and the activation fee was supposed to be $15 plus tax. Even after that, Kumar was reluctant to give me back my money. After going back and forth with him still screaming at me, with the customer service representative still on the phone, the representative said that he’s supposed to give me a $17 refund. After that, he gave me $17 in cash and I left the store. After I left the store, I was still on the phone with the representative because she heard everything that happened. She asked me if I wanted to file a complaint against the store and Kumar and I agreed. I have been with Metro PCS for 8 years and I never had a bad experience with one of their stores until today. I know Metro PCS is a great company for saving money, but Kumar does not represent them whatsoever with his behavior. Before he even helped me with my activation and my SIM card, Kumar was yelling at a previous customer because he was asking questions about his phone. As soon as I addressed the situation, Kumar became hostile towards me.

I have had trouble with metropcs in paying my bill, their web sight would not accept my payment but when I went to the store it would accept it but I would have to pay 3 dollars and I refused .

hello my name carlos luzunaris from geneva. ny owner of Dragonfly Transportation . over a month ago a wrote a review giving Metro pcs a one star rating because you cant give it a zero star , i was complaining .about there smart rides and how they dont work properly on impalas 2003 and 2004 ,they had told me that there were goin to take care of the problem that they were goin to switch them with the new one that they have so ! they said at that time that they order them and that it would take 3 to 4 weeks , 5 weeks later i go back to see were we stand and to pick them up ! and they give me all the run around ! so leave the store and give the the worst review posible cause last time i did that they got to work ! right so i did the same this time so i could get my smart rides fix or change !! can you belive that when they read my review they called me to tell me that they got two new smart rides for me ! so i said great when can i go pick them up ! and what they told me im talking about the big man ! the in charge of all of the stores in geneva, NY told his maneger to tell me to change the reviews that i had giving them and that ones i do that to call them back and they would check first to see if i changed my review and then they would proceed with changing my smart rides !!!!!! can you belive that shhhh !!! i personaly dont recomend those smart rides for the chevy impalas . cause right now because of those smart rides my speedometer doesnt work and my temperture gauge doesnt work im using a cell phone with a speedomete app so i could know how fast im goin . because i told these people from the begining that those smast rides makes all needle and lights on the dashbord go crazy !! so if you get one of them beware ! cause they would also get very hot ! they never gave me a chance of using one of the new ones they say they got !!@@####

I am extremely frustrated with the customer service I have received! I wanted to suspend one line on my account for a week but instead it was canceled and they had to charge me all the activation fees again and I lost that number. I have been a Metro PCS customer for 3 years with 4 lines on my account and my phone was in need of an upgrade bad! It was the same phone I signed up with and when I try to upgrade they tell me I have to pay full price on the same phone new customers get for free! That doesn't seem right to reward people who have NOT been loyal paying customers but turn around and charge the loyal paying customers full price! I went to 4 different locations thinking it was the store itself but sure enough it wasn't! I would never recommend Metro PCS to anyone! I am in the process of switching to another carrier.

I have been with Metro for almost 8 years. I love it, I wouldn't trade my service for anything. The deals are great and reliable connection everywhere.

I recently signed up for service and bought 4 new phones from them. It turns out I don't get a usable signal either at my house or at my office. When I reported it to them, they made excuses...there was a cell tower down that served my area, they were in the process of upgrading a cell tower in my area, etc. I trusted that once the cell tower issues were resolved, my signal issues would clear up. Not the case. But they strung me along believing that was the case until it was too late to return the phones I bought from them for a refund. And they refuse to unlock them until I've had 180 days of continuous service with them. So my choices are A) switch providers, which will leave me with 4 unusable IPhones, or B) pay $150 a month for the next 4 months (I've already had it two) for phone service that doesn't allow me to make or receive calls from my home or office.

Metro is known for their instant or switch rebates that cover the price of most of the phones they offer. However, there is some serious discrepancies over whenever or not all the rate plans they offer qualify for the promotions or just the unlimited rate plans only. I've spoken with the Representatives that run their Facebook and Twitter accounts and have been told multiple times that there is no rate plan restrictions. However, every single authorized dealer location I've inquired with, and there has been many, state that you must sigh up for an unlimited plan to receive any of the rebates. Needless to say I am not a customer nor will I ever be one because of their extremely questionable business practices.

Being a long time Metro user, I learnt a lot. First, never buy a phone on Metro, I was conned into believing the promos extend to current users -how stupid, it's only for non-metro users- bought a phone (exorbitant price), paid full but still have the phone locked. I complained but they won't do anything about it. As for the plans, Never believe anything online, at least if you are a Metro user. The deals are not for it's user but for those that do not use Metro... THE MOST RIDICULOUS THING I EVER HEARD. They will please new and non users but we the loyal users are left hanging!!!! Crap!!! Sallah, need proof, reply to me and I will show you my account info that am a true Metro User in HOUSTON

I called a Metro PCS location after checking their hours online, it said open until 7pm; it was 5:48pm; while on the phone with an agent/sales person, I started asking questions and then I told the person that i would just stop by in person as they are like 5 minutes away from me; He said we are closing soon. . . I said the hours online says 7pm, he said, yes but we are short staff and we will close at 6pm. that was fine with me, next day i stopped by around 10:05 AM and the lights were on; doors locked; called on the phone no answer; O k a y maybe they are in the bathroom, went to do something else stopped by around 11:30am still, doors locked and no answer; Things happen right . . . . two days later, i was going to try again, as i am in the parking lot, there was a lady walking towards the store, as she got to the door, she tried to open and she couldn't; just in case, i went to park my car, as i was approaching the store, i noticed the same lady standing and looking at her watch; I got to the door, lights on, the lady says, seems like store is closed today; i looked online but it doesn't say the store is supposed to be closed; after several attempts, this is not a good sign. all I wanted was to switch my three lines over and get new phones;

Before MetroPCS was taken over by TMobile I loved them!!! Recommended them to family and friends as well. Since the switch, I'm considering changing providers. Their customer service before was top notch!!! They were fast, super helpful and efficient. Now the custimer chat rarely works. More often than not it prompts you to call instead, when you call you can't reach an actual representative. Doesn't matter what button you press it will not connect you to a live person. All it will do is disconnect the call. They've ruined this company in no time flat.

My current plan is economical and phone price i believe was competitive. The stores are usually very organized but staff could improve their customer service with some training and development

MetroPCS is a very great and reliable company for phones! With an amazing family plan, free three month upgrades, and discounts, this is the place to be!

Price is good. I'm half and half with this service. What really bothers me is the phone calls always drop. Connection is terrible at times. That's really the main thing that bothers me. Phone is fairly new so we'll see how long before storage and data become an issue.

For the price you really can't beat Metro PCS, HOWEVER I am in Ohio and travel between Dayton area and Akron and had very spotty service. In my home there was no consistency of whether I would get an incoming call. If I was near a big city i.e. Chicago then it was exceptional, but I just couldn't get a consistent signal in anywhere from Dayton area all the way to Akron. Lots of dropped calls and Emergency call only. I gave them six months and tried to fix and still not good so I can't recommend them for anywhere in the areas of Ohio I was traveling through.

Att is good in that they cover most of america, and dont have , aot of downtime, on the other hand, dont care for their trying to monopolize to gsin more politicsl power, dont agree with their politics, sometomes they have you by the cohones, when they reach their goal of most powerful co.

After using boost mobile, metropcs proved to be the better provider. I have not had dropper calls. Service is great. It's a cheaper version of t mobile.

Customer service is limited in what they are able to check. I paid my bill on the due date using their app on my phone a week later my phone was disconnected for non payment. I called them and was told to call my bank.ni called my back and was told that metro PC's did not attempt to get the money from my account because more than enough was there to cover payment. Having this single issue with payment after being with them for 2 years they blocked me from making payments on the app. I now have to go in store and pay an extra $3 every month flto process payment. One issue which was some glitch between them and the bank and it is costing me. There is no one to talk to to straighten this out so I will have to part company with this company. The service is not all that either.

I bought a phone from metro pcs, they offered a protection plan,said everything is covered if I get the protection plan, broken lost or stolen. And I could only get the protection plan that day. And if I left the store I could cancel it anytime, but I can't get it again after I leave the store. So I get it. Adds an extra 20$ a month because its on two phones on the plan. My phone shattered and isnt functionial. Turns out I still have to pay for my phone even with paying their protection plan every month. They said I would get a high discount on the phone. Its an lg stylo 3. They said I have to pay 100$ to get the phone. So I've been paying extra money just to get a 30$ discount? So why do they lie and say this protects your phone? When they are only offering you the same phone at a very low discounted rate. This is a joke and after this month I won't be staying with metro. I can't stand liars.

I SWITCHED MY FAMILY TO THE 4 LINES FOR $100. WE GOT OUR 4 FREE PHONES, AND I PAID $183, AND WAS GIVEN A RECEIPT. WE ALL WALKED OUT OF THE STORE WITH WORKING PHONES. LESS THAN 24 HOURS LATER, THE PHONES DO NOT WORK. I GO TO THE STORE I MADE THE TRANSACTION, AND FOR 2 HOURS, THE EMPLOYEE ARGUES WITH CUSTOMER SERVICE REP ON THE PHONE, STATING I HAVE PROOF OF WHAT I PAID, I HAVE MY BANK STATEMENT, AND THE RECEIPT. THE CUSTOMER SERVICE REP STATES I DID NOT PAY ANY MONEY AND THAT SHE WILL NOT RESTORE SERVICE. AT THIS POINT, I AM CRYING, HYSTERICAL. I HAD TO GO TO WORK, SO I HAD TO LEAVE WITHOUT HAVING THIS RESOLVED. I FEEL LIKE METRO PCS STOLE FROM ME AND MY FAMILY, AND SOLE ME A SERVICE, TOOK MY MONEY, AND THEN TURNED OFF MY SERVICE I JUST PAID FOR. NOW THE COMPANY IS STATING I DIDN'T EVEN PAY. I HAVE LEGITIMATE PROOF! IF YOU CONTACT ME, I CAN PROVIDE BANK STATEMENTS, MY RECEIPT FROM THE TRANSACTION, ETC. I HAVE USED THIS COMPANY FOR OVER A YEAR, AND I THOUGHT SWITCHING MY FAMILY WOULD BE A GOOD IDEA...NOW I FEEL STUPID.

Metro pcs is the worst prepaid phone company to ever have. Where do I begin?... First if your phone is disconnected they have their system to where you can not speak to representative on purpose. Second i paid 5 dollars gor a cycle change i paid 184 dollars the rest of January's bill along with February's full bill on February the 2nd and my phones were shut off on February 21st. You never get 30 days of service with these people they are ripping everyone off whatever day you pay on with this PREPAID COMPANY SHOULD ALLOW YOUR FULL 30 DAYS AS BOOST MOBILE AND CRICKET DOES!! If you are on a fixed income and do not get paid until the 1st or 3rd and you pay 5 bucks for a cycle change so it can accommodate you at that time of the month why would you still shut someones phone off? And that's not even the kicker...the kicker is no one has record of said payment in their system no one gave me a receipt and no one can find that RECORDED PHONE CALL!! I would not recommend metro pcs to my dog. Ive been with them for 2 years and they dont carr about their customers. Why can't anyone speak to a representative to resolve this issue? What if that customer doesnt drive to go into a store?, such as myself..and if i gave 5 dollars for a cycle change why should i have to pay extra money to speak to a representative? I should be able to get ahold of an agent to resolve my issue of my phone being disconnected after 18 days...that's not fair and its not right. I will be posting this review on every social media account and every review page i can find until they get their stuff together...oh amd by the way..I'm switching to boost mobile!!!

My family and I had been customers of Metro PCS for over 10 years when they just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. They enjoy lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Don't bother voicing your concerns via their social media pages or their corporate office, they do not care. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so negative reviews online for Metro PCS speaks volumes.

Don’t ever go to this branch of metro pcs! I had the worst experience with Lester a sales associate in the store. He is very rude and unprofessional and should have his job taken away. The manner that he treated me as a loyal customer for over 6 six years until less than 24 hours ago is highly unacceptable! They somehow have a policy to unlock their phones only after three months. I bought a phone for my little boy for $119 but it was active on my account for under 30 days. As a previous customer you should verbally let customers know that if they switch carriers within that time frame that the phones would not be unlocked and unfortunately you bought a phone that you could not use. One of the reasons I switched to T-Mobile was because I was informed the man who set my phone line up did it incorrectly and that I would be charged higher payments up to $190 because of his mistake. I first came in to see my options about refunding the phone because T mobile ( Who bought them out) a store manager advised to refund it since it’s been less than 30 days. However they don’t know their policy but you own the business! I did what they suggested because T mobile couldn’t unlock my phone and Lester TOLD me to call customer service or drive to the corporate store all while shoving a piece of paper in my face of policies and procedures! As an employee you never repeat over and over again about policies and procedures without first going above and beyond to help that customer who has been giving service to their corporation for years! Finally, he took my suggestion to call customer service after debating with me in front of other customers for about ten minutes and spoke to a representative on the phone for less than 30 seconds and hung up and refused to help me because he stated to the rep that I was a customer not too long ago, so I calmly corrected him that it’s only been less than 24 hours after repeatedly mentioned this before. He tried to detract from the time I have been a loyal customer to the rep. He showed lack of empathy and customer service to myself and other customers inside that building. I asked for his full name and info and he sarcastically wrote down his name after I said I would call the police and continued to argue and belittle me in front of everyone as I left! Lester should not work in an customer service/sales field if he can not handle irate customers. All he needed to do was show empathy and call his manager or customer service to resolve the problem. I would not recommend metro pcs nor would I ever purchase anything from them again! Oh and by the way, you should really watch who you give employment too. Some employees will give you a bad reputation! Or… Employees should be terminated when they write false reviews or have family and friends write positive reviews to compensate for the lack of unprofessionalism and customer service! Lester. ( Jumb-o-lya) thanks for giving yourself five stars! 9730 Abrams Rd #105 Dallas, Tx 75243

I made the mistake of trying out Metro PCS. The day after I signed up, I went out of town. Their wonderful service disappears within 30 miles after leaving the metro Louisville area and was missing until I returned 6 hours later. I use my phone for business , so that's completely useless. I switched to Cricket and asked Metro for refund. Their service agent disconnected me. I emailed them. They told me to call their customer service line. The customer service line disconnects you if you don't have a current account . I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. Finally they told me to contact one of their corporate offices. THERE IS NO CORPORATE OFFICE WITHIN 150 MILES OF ME. DO NOT EVEN BOTHER WITH THESE GUYS. THEY ARE DISHONEST AND DON'T CARE ABOUT ANY OF THEIR CUSTOMERS, FIND A GOOD COMPANY.

I have been a MetroPCS customer for over 2 years and on a PROMO plan with NO changes. I called customer service for the FIRST time on Monday, 8/28/17 inquiring about how to purchase more GB for the hot spot feature on my phone. I was assisted by Maria who explained the cost and payment options. I purchased 1 GB, Maria confirmed my payment went through successfully, I thanked her for her time and ended the call. The next day, Tuesday, 8/29/17, I went out of town for work only to discover that my service had been suspended! I called customer service again and this time was assisted by Carrie. I asked Carrie why my account was suspended and was advised that my account was suspended because I needed to pay $5 to add more money for the hot spot feature on my account. Of course I questioned why my account was suspended for the $5.00 that I paid on Monday, 8/28/17. Carrie looked into the matter, apologized for the inconvenience, and confirmed that the payment successly processed on the previous day. Before I ended the call Carrie proceeded to tell me about this "GREAT" promo and that she would update my account. I thanked Maria and ended the call. Today, Wednesday 8/30/17 I attempted to use the additional GB that I purchased on Monday, 8/28/17, only to find out that the hot spot feature had been removed. Once again, I called customer service and this time was assisted by Freddie. I explained the events that led up to today's call, received the apology script, and that he would review my account. After Freedi's review he explained that I am one of the "Lucky ones" who received the hot spot option in error when I signed up with MetoPCS. He went on to explain that the system made a mistake and if I wanted the hot spot feature I needed to upgrade to the $60 plan. I questioned why after several months on a "PROMO" plan with the hot spot feature, the feature was suddenly removed. His explanation was that they have no way of knowing who the "Lucky" ones are who received the hot spot in error but oh by the way I can pay for a new plan that has the hot spot feature. Listening to Freddie's song and dance I concluded that when I spoke with Carrie, she changed my account to the so called "GREAT" Promo plan to remove the hot spot feature that the system added in error. To add more insult to the nonsense I asked Freddie how much data would I receive for the hot spot IF I choose to change plans. His response was 8 GB. That's funny because when I had the hot spot feature on the "PROMO" plan that the "system applied in error" the plan allowed for TEN GB. Guess I am no longer a "Lucky one!" Time to change carrier!

I went to tje store at 6947 Gall Blvd. Agent Dylan said he was not trained to do a warranty exchange. This was a Sunday. He referred me to 12856 us 301 in Dade City. I asked Dylan to call there to ensure they could do it. He said Oh No problem she can. So I drove there. Ivy said I am not trained. Ugh. So I have a phone 14 days old that was bought for over 100.00 and why because the iriginal phone had to be changed due to network upgrade. No one said that meant it was in a contract basically so no upgrade can be done unless you pay. We paid and phone didnt work. Went back to Gall store on Monday same guy Dylan working said no one coming in that can do it. Now keep in mind bith of these stores are warranty stores. Really.... Then I call customer service and the foreign gentleman said Policy is you have to go to a warraty store. 1.5 hours spent bouncing from one person to another and still no resolution. This is the worst company I have ever dealt with in almost 50 years. No caring no customer service and no empathy. Come to find out the same person owns both of these stores. Must be nice to make money off the backs of poor unknowing people who belive in them.

I pay $50 for 5gb, I get 8gb as a promotional offer. I am convince they give you the 8-so you won't bitch you aren't getting all 5gb, because the signal doesn't connect to the service half the time. Another 25% is lost being on edge speed. Their response to my complaints? 'we are a young company it's taking time to work out the bugs' It's my understanding they are using t-mobile towers. I've had t mobile. I loved it. Hated to switch, they had no coverage where I moved. So how does that excuse apply to my problem? Of course it doesn't its a canned response. While I have been writing this review is been constantly not connect to the network. I'll have to wait to post it. Oh, and we are switching to Verizon.

I loved METROPCS until i didnt. Was overdue an uograde phone, yet was limited to in store phones only. COULD NOT get the local stores to even order a phone. Called CS and they referred me back to local stores 3 times. They lost a good customer over not making a new phone PURCHASE possible.

I had a horrible experience at the metro pcs store at avenues mall Jacksonville Florida! A young kid named Malek treated us with such disrespect and impatience! March 12th we went there and when we walked into the store he didn't bother to follow us in to help us. There was no one else at the counter at the time, and we waited for about 10 minutes before we decided to ask for assistance. When we tried to ask Malek he was on his personal cell phone talking with someone, and when we said "excuse me" he looked at us and completely ignored us and continued chatting on his cell phone. Another lady finally came from the back and helped us. We decided to come back the next week on March 18th to switch over to metro pcs. When we came in, me and my husband explained that we wanted to switch our numbers over, and I said I was coming from Version. (My husband was going to switch from cricket) He told us he needed our account and PIN numbers and that we had to call the companies to get them. As we were trying to figure out our account and PIN numbers, we were having some difficulty. Malek became extremely impatient and rude with us. He started arguing with me saying that I said me and my husband were both switching from Verizon, when In fact I said it was only me. And he continued to argue with me about my choice of words. I told him I don't want to argue about what I said. Then he proceeded to tell me because we were trying it port two numbers from different carriers, that we could not go on the same plan for 2 lines for 80 dollars, he said that we have to go on individual plans for 50 dollars each. I didn't understand this so I kept asking questions for clarification, at this time he got even more rude and short with me, cutting me off before I could finish a sentence. Then Malek got on the phone with someone, and when he finished said "okay i can put you both on the the same account 2 lines for $80 even though you guys are coming from two different carriers." I was confused because he just said the exact opposite and now he's telling me it okay, and he said it in a very impatient frustrated way. Meanwhile my husband was frustrated because Malek gave him the wrong number to call and find out the account number, twice!! So I explained to Malek that my husband called the numbers you gave him and the first one was AT&T and the second one was t-mobile, so Malek walked over to my husband, snatched his phone from his hand without asking, and typed another number in, and handed it back to my husband in a very rude manor. Then he walked back over to the counter and as I'm asking him another question, he cuts me off tells me he doesnt like my attitude (even though i didnt have an attitude) and says from the moment I walked in the door I have been rude and said "I dont need you to tell me how to do my job". Then he accused me of yelling, when I never once raised my voice or got impatient. Finally me and my husband decided to leave and not swtich to metro pcs and explained that we were not happy with how we were being treated by him, and he says "okay sorry bye!" To top it all off, as we were walking away, Malek comes running out of the store following us and says "I want my pen back." and snatches it from our hands and runs back to the store! I am completely disgusted by how we were disrespected, and I will NEVER switch to metro pcs because of the horrible customer services recieved! Not to mention the manager as we were leaving the store, witnessed everything and just shrugged his shoulders and said "sorry.".. Eventually he did come back after he saw Malek snatch his pen from us, and came out of the store to apologize but we were still so upset. We were very disappointed all around with the horrible customer service and treatment from this young kid who gives a horrible representation of the company.

I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After trying everthing finally they said that there is some manufacturing problem with the phone so we will send you another device but for unlocking the new device you have to wait for another 90 days and i told them I am travelling so I need unlock phone now and they said you can call lg manufacturing about your device so i called the lg company and the representative over there told me that whenever they sell any phone to any company they give the unlock code with them and if they are saying you have to wait for another 90 days then its just a propaganda to make you stay with the metro pcs so if metropcs want then they can give unlock phone and even one manager at metropcs also said the same thing that i will get phone with in 72 hour and when i get the new device i just need to call them and they will unlock that.And the worse thing is when you speak with one person you cant speak to the same person again and evertime there is new person and you have to explain everthing to them from starting and when i told them that your one manager said this then they dont care they just said sorry mam somebody gave you wrong information.And when they promised me that they will call me bavk after 10 mins they never did that.I waited for there call and i have to call them again.At the end after giving me really hard and wasted time nothing solved and now i have to buy another new unlockex phone and by this way my this phone will be garbage.By selecting metropcs I did wasted my money.I spend 200 then and now again.Their customer service is horrible.

Absolutely the worst customer service experience I have ever had. After years of being with Metropcs in a large metropolitan area I have had very little problems with them until recently. At first I liked MetroPCS because I was able to purchase decent phones at a relatively low price and have cellular service for $40. Then I later had billing issues. I paid my phone bill with my debit card but MetroPCS turned off my phone anyway claiming that I did not make a payment. I went to a local corporate store to get the matter resovled. The manager told me that I need proof of the payment. They provide confirmation numbers but the manager wanted a bank statement. So I spent gas money and time driving to my bank to retrieve a bank statement to get my phone turned back on. A couple years later after moving to west texas, I missed a payment and my service was terminated which was understandable. However being that metropcs is a "no contract" carrier (basically pay as you go), I figured all I had to do was pay my bill and have my service restored. After paying my bill in full, I received a text a alert that I had one week to make another bill payment or my service will be terminated. I had a job interview the following week and metropcs turned off my service after only two weeks of me paying my bill. Thankfully I got the job anyway because people were kind enough to let me use their phone and provide directions. Also, in west texas the metropcs internet service is horrible. It hardly works. I'm happy to divorce metropcs. Good bye for good!!!

Good service, easy to pay bill in store for elderly people who don't have internet capability.

I went to the story and 183 store without any passwords...the man ( Razi) was very helpful and patient.

This telecommunication service provides quality service for customers ranging from text messaging to video calls and cheap and affordable data

You can never get resolution with any problems calling the customer service line. They never have an answer to your problem, they lie straight to you, just to get you off the phone. I’ve been hung up on multiple times and when you ask to speak with corporate they tell you there is no corporate! Don’t waste your money. The phone service is not that good. Save yourself the trouble and go to cricket or boost if you don’t want a contract!

Metro PCS has been one of the worst personal experiences I’ve ever had in a phone service company . The location on Alameda on 275 south Sheridan blvd should be closed. The employ are unprofessional, undertrained unruly. The phones that they are selling are defective and not working in service, even with T Mobile as there slogan. Metro PCs is a gimmick for cereal service and cheap phones. I recommend DO NOT buy phones from Metro , specifically this store.