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3.5

Overall Score

LAST UPDATED: December 1st, 2022

MetroPCS is a prepaid wireless service that offers no-contract cell phones. MetroPCS is the sixth largest telecommunications network in the United States and offers customers up-to-date CDMA technology and services including nationwide calls, text, and data through T-Mobile’s networks. 

The company boasts that its coverage network covers 99% of the people in the U.S.

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The Good

  • Prepaid Plans
  • Unique Plan Benefits
  • No Overage Fees
  • Good Phone Selection
  • Add-On Services

Prepaid Plans

Depending on what plan a customer chooses plan pricing ranges anywhere between $30-$60. MetroPCS offers four simple, straightforward 4G LTE data plans:

  • $30 per month
    • 2 GB of 4G LTE Data
    • 2 hours of video streaming
    • 100 hours of music streaming
    • 100 hours of social media
    • 4G LTE Mobile Hotspot
  • $40 per month
    • 5 GB of 4G LTE Data
    • 8 hours of video streaming
    • Unlimited hours of music streaming
    • 300 hours of social media
    • 4G LTE Mobile Hotspot
  • $50 per month
    • Unlimited use of 4G LTE Data
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use
  • $60 per month
    • Unlimited use of 4G LTE Data + 10 GB Hotspot
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use

Unique Plan Benefits

Customers with the $50/month or $60/month plans get free access to Google One which gives you 100 GB cloud storage, mobile backup, family sharing, and other benefits. 

Customers with the $60/month unlimited plan also get free access to Amazon Prime including free shipping, TV streaming, movie streaming, and ad-free music.

MetroPCS offers a variety of affordable service plans for customers to choose from, especially for families. The family plan offers the best savings in the market for non-contract phones. A family can simply get an unlimited data plan or share the same data plan between multitudes of different lines.

No Overage Fees

There are no overage fees or contract fees for cell phone service with MetroPCS.

Good Phone Selection

Currently, MetroPCS offers a number of cell phone brands:

  • Samsung
  • Apple
  • Motorola
  • ZTE
  • LG
  • Alcatel

For customers who don’t plan on using a phone for streaming videos or music, MetroPCS has several “basic” or "flip" phones available.

There is the option for customers to keep their phone number and bring their phone over when they switch to MetroPCS. Before making the jump, prospective customers should make sure their phones are compatible with the MetroPCS Sim Card. In order to check, customers will need to check the IMEI number on their current phone. After this initial step, customers can enter their IMEI number on the MetroPCS site and find out if their phone is compatible.

However, MetroPCS does charge $10 for the SIM Card Kit. This kit includes the Nano SIM card, a Micro SIM card adapter, and a Standard SIM card adapter.

Add-On Services

MetroPCS has plenty of additional services that customers can add to their monthly plan, should they need it. Whether you need international calling capabilities or the ability to block unwanted callers, MetroPCS offers these types of services for a fairly low price. Some of the services include:

  • Mexico Unlimited: pay $5/month
  • MetroPCS Global Voice: pay $10/month
  • 2 GB Extra Monthly Data: pay $5/month
  • Select Shared Calling (1000 minutes): pay $10/month
  • Name iD: pay $2/month
  • Lookout Mobile Security Premium: pay $3/month
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The Bad

  • Data Speed Limits

Data Speed Limits

One issue with MetroPCS is that it advertises all plans as being "unlimited" regarding data. 

In reality, a customer’s data plan has a designated allotment of high-speed data. After this amount is exhausted, data speed is reduced for the rest of the payment cycle.

If traffic is congested, the customers using more than 35 GB/month are especially prone to reduced download speeds while streaming video and other actions that utilize large data amounts because of T-Mobile's "prioritization" system.  

There may be times where MetroPCS is testing new services and customers gain temporary additional high-speed access, but as soon as the test is over, the access is revoked and customers will have access to the service as an additional purchase. Especially during congested times, MetroPCS customers may notice their speeds being reduced vs. those on the T-Mobile network directly through T-Mobile.

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The Bottom Line

MetroPCS offers a straightforward service to those wary of enrolling in a bigger-name carrier network while providing excellent coverage to almost any area in the U.S. 

Many customers appreciate the fact that getting a family plan equates to real savings for customers and that they can choose plans based on their current cell phone usage. Plus, there are plenty of iOS or Android smartphones to choose from. And if customers don’t plan on using apps or streaming music or videos, several basic phones will suit their needs. 

However, keep in mind that the data limits set on specific plans may affect device speeds. After using the allotted amount of data, a cell phone may considerably become slower.

For those looking for a no-contract cell phone service provider, MetroPCS has plans that accommodate most needs and preferences. Whether you're looking for a basic prepaid plan or for unlimited talk, text, and data to Mexico, MetroPCS is worth a try.

MetroPCS customer reviews are mixed, though, so a higher-ranked carrier is worth looking into. 

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Star Rating

2.9

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256 Reviews

Review Breakdown

5 grade

25%

4 grade

21%

3 grade

8%

2 grade

8%

1 grade

39%

Sentiment Criteria

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Quality

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Service

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DeeDee M. Austin, TX

I have been with Metro for 10+ years for my phone. As for the phone service, it had been nice. When I got the internet, everything turned CRAPPY. NOW THE PHONE AND INTERNET SERVICES SUCKS!!!🤬🤬 FINANCIALLY my status has been a HUGE struggle lately. I contacted them and was told that if I applied for the internet assistance prog that it would help me with at least the $30 internet fee. I applied, was told by verifier that I was approved and now metro is telling me they can't find me. I have been trying to do this for 2 mths. Metro pcs tells lies after lies after lies and they don't care if they inconvenience you or not. PLEASE GO TO ANYBODY ELSE FOR ANY SERVICE. YOU WILL GET LIED TOO AND YOUR TIME WASTED DEALING WITH THESE PEOPLE.

6 days ago

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Gina Donofrio

MetroPCS Agents makes it very easy to enroll in an agreement. The phone and plan prices are affordable. It uses many towers around the Country so service is nearly always at my fingertips without question.

1 month ago

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Sandy Deonarine Port Saint Lucie, FL

They hv a great price I’ve been with them for a number of years but their coverage is bad most places I ha no service at my job at my kids school area it’s really an inconvenience esp in case of an emergency. For that I’m thinking of switching also they offer free phones for new customers but. Nothing rewarding for longstanding customers it’s crazy

2 months ago

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Amanda Quiggle Jacksonville, FL

**"*Im so pleased with metro pcs . Ive had metro pcs as my service provider for over 5 yrs and i wouldn't go with any other providers. Tonight i was in a panic that my 12yr old daughter wanted to go with her friends to the movies and i live 4 hours away she was visiting her father for the weekend and so he took her and at that very momoent when he was dropping her out i asked if she had her phone and she did but she had no service . So i called metro and within 30 or less metro had my daughter service and safety if something were to happen . Ive just gotta say thank you metro pcs for doing a fantastic job by getting her service in such little time. Now i can rest knowing she can call us if needed. Thank you thank you. . Amanda Quiggle

6 months ago

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Lisa Lee Tacoma, WA

"Message blocking active" this is the auto reply that metro sends out to friends and family of their customers when there is a service interruption of any kind. Ppl end up thinking I've blocked them and that is no good especially when vip contacting you receive that as a reply. My boss texting me got that a a reply,, I almost lost my job.. other than that garbage of a auto msg Metro has decent service

4 months ago

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Raul Diaz Lemon Grove, CA

After being with Sprint for fifteen loong years, I received a heightening intensification on charges to calls to and from Tijuana, MX!!! I then switched to Metro because they had a hard to believe $5 calling plan to Mexico!! They also have the best price, for there are no invented fees or taxes whatsoever, PERIOD!!! It's $25-$30, depending on the promotion you choose, plus the $5 Mexico Calling Plan if you so choose one!! Period, that's it, NO Contract or deposit required!!! A good customer service department eager to help, and the quality of the sound seems no different than that of Sprint!!! Lastly, some plans come with a Netflix, Amazon Prime, or other hard to believe give away included at no cost to you!!! Try it!! You'll find it worth your temptation!!! I said by to large sum bills, and outraged totals!!! Never thought I'd love without Sprint!! Now I've been without a contract, and enjoying the money from regulatory fees and taxes on REAL Common Sense Optimum Bargain Shopping!!! I'm a real, 4 year Metro PCS Customer, and not getting paid one can't for my real life experience!! Thanks, and Enjoy!

3 years ago

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Bill Jones Louisville, KY

I was with Sprint for 12 years and found their unlimited data plans appealing. I was not pleased with my 5 line, $265 monthly payment but I stuck it out. Then one day I decided to switch work locations in Louisville, KY and my Sprint phone could not get a signal. Another person I work with also has Sprint and he just accepted the fact that he didn't have much reception and that it was supposed to be that way. I worked there 5 days and decided that was it for me. I had Sprint unlock all my phones, walked into a Metro PCS, and got 5 phone numbers ported over to Metro PCS and activated in about 25 minutes. It cost me $25 a line + $10 for the sim and activation. Today I arrived at work and did a speed test. I am getting speeds that rival Spectrum High-Speed Internet. Metro PCS wants $125 for 5 lines. The other 4 people on my plan all said their service was better and they are thrilled with their $25 a month bill. That includes all taxes. $25 flat x 5 = $125 vs. Sprint's $265. I notice most of the reviewers on here give poor ratings and it almost made me think of going with Straight Talk. Listen to me as I have no dog in this hunt. If you want great service, HD clear talking, and unlimited data at speeds of 37 MBP downloads get to a Metro PCS store. Do not doubt what I'm saying. Oh, I almost forgot, they said they would send me a $100 gift card once I paid my second month. If my speeds and signal stay like this I will be a customer for life!

4 years ago

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Andrew Rochester, NY

I switched to MetroPCS after being with Sprint for years and years, and I'm really glad I switched. The coverage is much better, the plans are cheaper, and you actually get to keep your phone instead of "leasing" a phone with Sprint. It seems like a lot of folks had a hard time with customer service, but my experience was pretty easy overall. I went into a store, and the employees walked me through the process of switching providers. When I got home, I realized that the switch hadn't worked right, so I called customer service, and they helped figure out what the problem was and got me connected. From start to finish, it was a good experience. I've been using MetroPCS for almost a year now, and I'm really happy that I switched.

4 years ago

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BRYANT ROEBACK Brooklyn, NY

I went in today to just buy a house charger for my phone at Metropcs store at 972 hempstead tpke Franklin Square, ny . i walked in the store and immediately i was kindly and warmly greeted by a very beautiful (extremely attractive), intelligent and knowledgeable young lady. Her name was Natalie. She first helped me with what i came in for. then she asked me about my service. i just bought a new phone a month ago with T mobile. But she convinced me to change my service to metro pcs service in 3 minutes. she saved me 10.00 on my monthly cellphone bill and a new phone, even though i had a new one. I used sell verizon and sprint phones for years. So a salesman knows a great salesperson when he sees them. she was knowledgeable, professionally, friendly, bright, courteous, a great listener and extremely polite. She is a great asset to Metropcs Corporation. I hope they give her a big promotion. Made my day! A+++++ service and a very pleasant experience. Glad i stopped in to see her today! Represented herself well and well for your company also! Thumbs up!

5 years ago

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Matthew Dickhaut Fort Myers, FL

Thieves!!! Robbers!!!! I was with this company for 10 years and I used to think it was a good deal. I recently switched to Xfinity because they offered a better deal by combining my internet and phone bill. I called Metro PCS after switching to cancel my account with them and to ask about refunding the balance on my account and I was told in no uncertain terms that they would not refund the money and they are keeping it. I have a habit of paying my bills a few months in advance whenever possible and my cheap phone bill was at least 2 or 3 months paid in advance that's maybe 100-150 dollars that they refuse to refund me. (Stick 'Em' Up) It's highway Robbery! I also had a miscellaneous balance from when I needed to use the hot spot, I had an extra 20 dollars left over on my account that I didn't end up spending and I was told that the money could not be used towards paying my bill so I left it in case I needed extra hotspot data again someday but never spent it. So that's 120-170 dollars they have now stolen from me. Their reasoning was that I should have called them before I canceled my account instead of doing it through Xfinity and because I failed to do so they will not return my money. That's worse than bad business it's thievery!

5 months ago

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Aida Fernandez Miami, FL

Yesterday I went to MPCS Doral store because I have a problem with my phone, I had the best customer care that I remember in a long time, her name is DJ, she was very caring, supporting, professional, kind and with excellent knowledge about her job, my problem was unable to resolve but she made her best effort and I was very satisfied with her gestion. I spoke with manager to let him know but I decided to write the review about the excellent customer care. If I need anything in the future I came back to the same store. Congratulations DJ!

1 year ago

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Harry Reker Maple Shade Township, NJ

I have used MetroPCS for years now and am surprised to see them rated so low. Admittedly I am not a cell phone super user but I do use my metro purchased phone throughout the day to message, access the internet and talk and have done so on all of my trips throughout the US with no problems. The few times I have had questions, a trip to my local store was always resolved by a knowledgeable and courteous rep. For the $30 monthly fee, I think MetroPCS is a great bargain, for me.

4 years ago

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Val Vancouver, WA

4 lines 100 bucks unlimited everything! May not be the best and often calls drop... But it's only 25 bucks a line and unlimited! I mean c'mon people stop your whining! Go pay the crooks at AT&T or Verizon 3-4x's as much... I give it 5 stars because you can't beat the price and the coverage (in Portland, OR metro) is far superior to AT&T and equal to Verizon.

4 years ago

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Dustin W

I travel the state of California often (From Northern to Southern) with no problem in Urban Areas.(The Bay Area to Los Angeles) My only issue is the coverage/reception while in the rural areas between these Urban Giants. As soon as I get outside of San Jose I experience a lot of call drops and poor reception. (Traveling South Bound) That experience continues until I reach The San Fernando Valley/ Santa Clarita. That's a 350+ miles of nothing/or close to nothing coverage loss. Will like to see improvements of Metro PCS's services, because I'm a long time customer who loves my carrier. I recommend Metro PCS to Majority of my family and friends. Hands down the ratings of this company doesn't give the correct projection output. Metro should be ranked amongst the top Giants. I will do my part to promote, but need Metro to fulfill it's part and fix the small discrepancies. Overall I'm with Metro Til the Very End.

5 years ago

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Laurie E Donovan York, PA

I had Metro a few year's ago but decided to change carriers when my service was unbearable. Approximately 7 to 10 days prior to the billing cycle ending, most incoming calls would disconnect as soon as the conversation would begin. That being said, I chose another carrier for 2 + years. This past February I decided to go into the local metro store to see if thing's had changed since merging with T-Mobile. The Sales guy convinced me to switch back & reassured me that my past issue was probably from a virus. T-Mobile buying Metro did absolutely nothing. I'm dealing with the same issues as before and I'm not switching back ever again.

2 years ago

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Darlene M. Dortch Chicago, IL

Excellent value $$ with no binding long term contract.contract. However, the down side is they don't offer the best phones and once you become a customer, there are NEVER any specials for current customers to upgrade to a better phone and any offers that come are not for current great rated phones. I've been a customer for 6+ years and only new customers are offered better phones free or at a lower cost. They should do the same for current customers.

2 years ago

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Eran Reed Branson, MO

I love the service I have with metro. They're customer service is awesome, three payments are fair, quality of service is great. There's only a couple of places I don't get service, which is fine. It is truly unlimited data, it doesn't show down after a certain amount of GB used, Amazon prime I love having. Just all in all, I love having metro

3 years ago

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Sandra Smyrna, GA

Since metro is now by T-Mobile they've stopped some of their perks, not that we get any. We use to get 2 extensions but now only one. They don't offer perks for their long time customers and their phone are normally refurbished. I was on the 50 unlimited plan, added 2 lines and now I don't have what I use to have. Have to pay for hotspot now. Really thinking hard about going to Sprint or AT&T. I'll get better phone and perks. Been with metro for 15 yrs and they've never offered anything. Then when you call customer service you'll speak to someone that doesn't speak good English. Metro need to step up their game and do more for their customers. It doesn't matter if they're prepaid or not. They're making money off us so we should get the best.

3 years ago

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Kloe Taylor, MI

Beware of the Authorized dealers. Always go to the metro headquarters. Two family memebers went to 2 different authorized metro pcs dealers. And both had their credit cards charged. Fraud. One had $400 for something charged to card. Their cards had to be cancelled. The headquarters cannot do shaby business. So go there if needed. This is in southeast michigan area. I have had metro for 9 years. The prices are good. Coverage varies. When we drive down south we lose coverage in some parts. And for the last 3 days my phone and husbands, has been very slow. I called customer service. The lady was very polite. But almost one hour of trouble shooting did no good. We updated everything. Reset data. Anyways. I have 35 g/month. It shows I only used 12. So theres no reason why it should be slow. I've had pretty good coverage at my house until now. If this slow service persists. It will be time to move over to verizon. Its more expensive. But maybe will hold up better. I know another family member. Who tried metro. And it wouldnt work in job sites. So hes had to switch over to verizon. And has no problem now. Metro is cheap. And works for those that live in an area where metro covers well.

3 years ago

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LadyMiles Dallas, TX

Metro PCS phones don't last long their phones are setup to go out every year so that you have to keep purchasing new phones.The ZTE phone you can't open up the back of the phone because it will damage the phone but how are you going to change out the battery.I think all of their phones have chips place in them so that they can tamper with your phone such as shutting your phone off and on.Metro PCS doesn't have any promotion for their long term customers the new subscribers are able to get alot of deals.

4 years ago

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CAROLYN HAYES Canton, OH

they are very helpful! I recently went on the 4 for $100.00 . they set it up for me and advised me how to use the phones. t They knew the product and how to use it. VERY PLEASED. I used the metro pcs on Columbus RD. In Canton, Ohio

4 years ago

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Steve

I checked around at several stores in the Cincinnati area and got terrible help but the store in dillonvale shopping center on E galbraith rd . was exceptional and very helpful. All their staff were easy to understand and helpful in transfering my service to metro pcs. Im so glad me and the wife stopped there

5 years ago

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Heidi Summers

I switched to Metro PCS from cricket. I've only been with them a month, however... The service is equally comparable, the price is better, Annnnd they gave me a 48 hour extension to pay my bill for free. Which is something that was unheard of during my 11+ years with cricket. Not to mention, I got an amazing phone for free.. So far, so good. Glad I made the switch!! ( ͡° ͜ʖ ͡°)

5 years ago

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Irene M Rodriguez

I have Metro PCS a few year's. I went into a Fairfax Va. store & added a line and received a new phone. Yessica C. Gave us outstanding service. She was helpful, attentive and customer friendly. She definitely is an asset to your company. I love Metro PCS. I have recommended it to several people. Thank you, Metro. Truly yours, Irene R.

5 years ago

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bud Pittsboro, NC

Their coverage for us is just fine. Our free J3 Galaxy phones are inexpensive but work fine and is more than I need with more features than I expected. Love this company and we save over $800 a year with our two phones over Verizon. Plus Metro PCS has three offices in our town (and looking to open a forth) were we can go in person if we have a problem. Verizon has just one.

5 years ago

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CJ

This location (Abrams St - Arlington) has one of the best customer service skills I have come across in a long time. The staff is great and very helpful. They greet you at the door with a smile. It goes along way when you are dealing with a very proud Senior Citizen who's not tech savvy.

5 years ago

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Richard Kowalski Pittsburgh, PA

I live in Pittsburgh, Pa. Had a Verizon account. Had 1 smart phone, 1 dumb phone. 700 shared minutes, 500 texts and 2G of 3G data. Cost $144 a month. Switched to Merto PCS. Unlimited talk and text, 1G of 4G LTE service. Price $64 a month. No difference in service. Plus, I got free phones from metro PCS.

7 years ago

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Skipsearcher Tampa, FL

Slow speeds . Phone is useless on the internet in Citrus County Florida Today's speed test. Download 211. Upload 002. Latency 1482. Totally useless

3 months ago

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Justin Chavez Denver, CO

Metro PCS has been one of the worst personal experiences I’ve ever had in a phone service company . The location on Alameda on 275 south Sheridan blvd should be closed. The employ are unprofessional, undertrained unruly. The phones that they are selling are defective and not working in service, even with T Mobile as there slogan. Metro PCs is a gimmick for cereal service and cheap phones. I recommend DO NOT buy phones from Metro , specifically this store.

8 months ago

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Jacob Spokane, WA

Want to start with saying that it's not MetroPCS that I'm upset with it's not Nokia then I'm upset with I am upset with the manager of this store and possibly the owner if this is the way they handle business. I purchased a Nokia X 100 phone 2/15/2022 about 2 Days later the phone turned off and on but went into a bootloader mode and it did not have recovery mode which come to find out a lot of these Nokia phones are having the same problem. I called MetroPCS customer service and they didn't understand why the store wasn't taking the phone back they were so shocked the lady literally argued and did everything in her power to explain to them this is not right he bought the phone it's having a malfunction problem he has the receipt he has the box why are you not taking this back from him this is the guy that said it's our procedure that if you take out the SIM card and put it on a different phone you deactivate that phone so that phone is no good anymore we can't do anything with it I said it was 6:00 in the morning and I needed a phone so yes I called MetroPCS had them put the SIM card in my old phone so I had a phone for the day which common sense right. And they said no we will not return that phone because it is our procedure I said well show me that procedure I will walk out of this thing head held high you know verbiage is everything. They do not have anything to back up there policy or procedure. Their policy that is in writing states that they need to take the phone back within a certain amount of time with the receipt nothing's damaged it was not my fault that the phone is faulty. Not my fault I am innocent I worked hard for my money. This Nokia phone is called Nokia x100 and it is a MetroPCS T-Mobile exclusive phone. When I went into that store that day to purchase a phone he sold me on that phone he said how great it was the processor the camera and yes it did have a great camera did have good speed but it is a faulty phone and it needs a little work. I called Nokia Nokia said that we are so sorry sir we do not understand why they will not take the phone and return it but we will fix it we will do whatever it takes I said well the fact that the phone has malfunctions now I would much prefer to return the phone and try another phone that doesn't have these problems it has other kinks worked out they said well you need to go back to that store or the only store that can do anything for you they sold it to you they are legally obligated to abide by the global seller contract that they have and they're legally obligated to abide by the guidelines that MetroPCS T-Mobile has made throughout the whole company. The worker told me that this is not a corporate office this is just a franchise that someone owns we're just a licensed dealer. And it's exactly the point you are not anybody to change any policy you abide by the MetroPCS and T-Mobile guidelines. I can't recall the Metro PCS customer service representative that I had to call to the corporate office but she did everything in her power to try to understand what this guy was talking about. She couldn't understand how the owner of that store made up his own rules. I went home I didn't you know cause a scene I called Nokia I start looking through all the paperwork that the phone comes with and again it states they need to take this phone back they sold it to me the phone was faulty and what they needed to do was take the phone from me give me my refund give me a new phone do something to make it right. Nokia told me that all they had to do is take the phone contact them and they would work it out nobody was going to get taken advantage of treated poorly. And that's what it really bothers me is that I work hard for my money and you know what she told me that worker at that store it's a free phone who cares whoa lady it's a free phone yeah I paid the taxes on that phone yes it wasn't hundreds of dollars but I paid money for that phone I walked in here to get a phone and a new service activated. I didn't come here to be taking advantage of laughed at treated poorly!

9 months ago

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Gail Schumacher

This company is horrible. They messed up a whole lot with my phone service for months, because they kept giving me the wrong information regarding my application for Broadband service. As of last month Metro PCS has been getting paid $50 a month ($48 from Broadband), and this is the second month that they shut my phone down while disallowing phone calls by posting that I am not connected to a network, whenever I try to call anyone. They shut my phone off last month on December 24 until December 31, and they haven't refunded any money. They said that they did an investigation, but figured out nothing. It is the 12th of January and they shut my phone off again. I just applied for some jobs yesterday and I can't even receive any phone calls. This is terrible! I do not have access to another phone, so how am I supposed to get this problem resolved?

10 months ago

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Johnathan Tulloch

To make it short and to the point they're a fair company. Their deals are solid I haven't seen better deals anywhere else. The customer service I've recieved was very outgoing felt like I was talking to a friend instead of a forced worker. Overall the company is solid in my eyes would always recommend.

3 years ago

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Dow Austin, TX

We have been with Metro for years now and have been a loyal family customer always paying on time, etc. *Very* disappointed to find out recently that Metro continued to charge us for an optional feature on our plan for around a year or so *after it had been discontinued* by the company. Customer service confirmed this over the phone. Even though we obviously hadn't used the feature during the latter part of its existence, charging us for a ghost feature that no longer existed is just straight up unethical. When something like that is discontinued, as a company you should either notify the consumer directly or just prevent it from being charged in the future on the appropriate bills. When contacted, MetroPCS made a small refund worth approximately 20% of the overcharges that they had allowed to occur on our billing. Attorneys General . . . are you listening?

3 years ago

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M.R. Georgianna Crestline, CA

I recently switched from MetroPCS (Now just Metro by T-Mobile), they were one of the cheapest on monthly but that actually wasn't true in the long run. Most of their stores are Not corporate owned and have to generate profits to stay in business besides what the company makes off of cell phone service rates. They used to have cheap phones, but with a broken screen it would take about thirty dollars in fees to activate a twenty dollar phone. I tend to go through about a phone a year, so it really wasn't all that bad, just annoying to pay such ridiculously high fees for activating a cell phone. The other downside is that it is extremely difficult to get a Metro phone and they are Not standard unlocked phones, short variety choice, etc. Trying to get a cheap phone and replace it is now pretty much gone. Their cheapest phone is now about $90, add in the now lowered fees of $20, and I can get the cheapest phone they have for almost $120 with taxes. Now I am with Verizon, they want automatic withdrawal to give the same rate, but that is fine. I find used cheap phones for backups or wait on sales and get a few cell phones, no more activation fees. No more limited phone availability, no more hassles because I can't remember an eight digit pin after another year of not having to switch phones. Swap the SIM card and it is done. I wish people would have pointed out how insane the SIM card thing was with MetroPCS before I joined, it really is extremely unreasonable and the only reason they have it like that is to generate revenue for the franchises they use to promote their business and such. You pay extra for that on the back end and most people won't think about it, but I despise the hidden costs and sideways angles at getting at my money. It is bad business and they should know better.

3 years ago

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Hila Dallas, TX

We had an issue regarding our phone numbers and called MetroPCS customer service. Alfonso was patient, friendly, and extremely helpful in addressing our concerns. He exhibited exceptional customer service and walked us through everything we needed to do. Thanks to Alfonso, our problem was solved quickly and efficiently.

3 years ago

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Cliff M Elmhurst, NY

This is an update to my previous review. I went to the MetroPcs store located at 148-19 Jamaica Ave, Jamaica NY. Christian, who works at that store, did what customer services would not do. He fully understood what happened and resolved my issues. I rate the the store at 148-19 Jam Ave a 5 raising my overall score of MetroPCS a 3. So the "3" I gave MetroPCS includes my first rating of their customer service of "1" and "5" of the rating of the store.

3 years ago

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Donna Langley

I am a new customer. The thing I like most is being able to get on the internet and be able to do everything on it. I can order things from the different apps have stuff delivered to your house.

4 years ago

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Daliah

I'm very happy with them. The cell service is as good as the more expensive companies. I have free testing. Basically unlimited data. And the cost is much better than what we paid at our last provider.

4 years ago

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Lynne Fort Myers, FL

I was paying 280 a month with AT&T and couldn't afford it any more. Metro PCS had a deal that I could get 4 lines and 4 free phones for 100 a month. I switched and have had no problems with the service.

4 years ago

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Rachel Winter Springs, FL

When I first got with Metro I was happy, I have been a customer for 5yrs now, and it's been problems. Their 4g LTE isn't the greatest, slowest 4g ever. Some of the workers near my location are rude and lazy. When I needed to just push back my billing for like a day or two, they said I would have to pay extra to do that. They really don't offer anything to long time customers or have any great offers,. I've been unsatisfied for sometime now, I would like to go to another provider but can't at the current moment. Metro needs to make some changes soon.

5 years ago

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DAVID SHEARER Independence, MO

i have metro pcs with my wife and grandson for about a year now. the phones we have are LG aristo the phones are ok for cheap ones. the service is better then sprint that we had before. the internet is good per grandson. the phones have not drop calls . the wife was having problems with her phone. they took care of it right away. other then that service and phones have been good.

5 years ago

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Peter Koufos

After auto pay snagged my payment 3 days before the due date, I received this inappropriate "alert" via text: You've used 28GB of high-speed data this month on your MetroPCS plan. If you exceed 30GB you may temporarily experience slower speeds at locations and times when competing network demands occur until your next cycle date. Learn more at...and they provide a link to justify and extenuate. With their mediocre coverage quality in my area, I don't need this annoyance. I do need to qualify this by saying that they're a better company overall than Sprint, at least where I am. Still, if you're charging me 3 days early, take care of my data appropriately. That's not too oh to ask. ...and then they provide a link to discribe their data practices. Fine. But this is a billing and data cycle issue.

5 years ago

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Review Source

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Jenni Walker American Fork, UT

I started using Metro PCS about 2 years ago. I haven't had any problems with my phones or the service. I feel like I get a great plan for a great cost, and I don't pay a lot 8f extra money for a lot of extra things that I don't need. Their customer service isn't that great though. You have to go into a store - don't call or you'll be on the phone forever!

3 years ago

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Jay Frogg Chicago, IL

It took me 15 minutes to even load this ratings page, please do yourself a big favor and never NEVER go through this company they lie to you about being the most reliable anything, big hassle to even get any help and for what you pay on a bill sure doesn't work at all, I'm lucky to even get 5g anywhere I go I can't even use my phone at home and I live in the city again please don't hassle with this company they are a sham! Very disappointing and un-American it's a shame we even have them to begin with!

11 months ago

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Gweñ M Bakersfield, CA

After a costly and horrendous ordeal with TracFone/SafeLink Wireless, I decided to go back to traditional type service I walked into Metro by T Mobil located at 3750 Ming Ave, Bakersfield, CA on 12/3/21. I stepped up to the counter and stated I would like to start new service with the free phone when you switch promotion. I added, I'd like to keep my number. What was supposed to be a free phone, cost me $107 before leaving the store. This promotion is nothing more than a bait and switch operation to lure in gullible customers. I chose a Nokia X100. I was told in order to get the free phone, I must buy a $60 monthly plan. I stated I can't afford that and the salesperson said not to worryafter the first month I could choose a lesser plan. She added, if you want a lesser plan now, you'll have to pay full price for the phone which was $189 plus tax. I didn't get a contract, but when I got the receipt, it was unbelievable.. I was charged $70 for a $60 plan that I scammed into buying. I declined insurance and was charged for insurance anyways. Their rationale for imposing insurance when I had declined was that it was policy. I was charged for a case that was supposedly free when I sign up for auto pay. Subtotal was $85 plus I was charged $22 sales tax. I tried to discuss the bill but the saleslady talked over me and much faster.. customers were piling up so I was passed off to someone else . The phone works for outgoing calls, I can call out but incoming calls do not reach me. People claim the phone rings when calling me but I can't hear it, my phone never light up. I'm going back tomorrow for a refund or exchange because I got nowhere yesterday. I left feeling foolish and frustrated.

1 year ago

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Tonya Lee

My daughter works at one of metro stores and bought a phone and paid for everything on the 2nd of this month and then just a couple days later the phones was turned off due to being out on another account by metro themselves and made my daughter pay more money to have phone turned back on.They never contacted her before doing this and said they can not refund the money from 1st account even though the plan wasn't even a month long.This is BS and watch out bc if they will screw their employees like this just think how they do regular customers.I am also customer of metro an have been for years now but I think I will be finding a new provider bc I will not let these people scam me out of money.I do not recommend metro to anyone.DO BETTER METRO BC THIS IS BS...I wish I didn't have to give a star at all bc they do not deserve it

1 year ago

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Rubin Louis Miami, FL

My experience with metro was one of the worst today I wasn't able to pay my bill I called and explained to the supervisor my situation and the issues I was having with sales reps he wasn't interested in what I had to say I told him to go and listen to our conversation we had and he can see for himself that I'm telling the truth about the conversation the sales guy and I had he did nothing but brush me off all because I wasn't able to make a payment I was treated terribly remind you I've been with then since 2008 and they didn't care I think they are only in it for the money I would never recommend metro to anyone find somewhere better this is my last month with them I'm going to switch to another carrier I've had enough of you guys I tell you all never choose metro pcs

1 year ago

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Ronmower Tapachula, CHP

I have been with MetroPCS for 10 years. My first year with the company was bad because the customer service made it hard for me to get simple help, but when they merged with T-Mobile they seemed to get better. However, recently I opted in for Mexico Unlimited since I am temporarily living in Mexico with my wife while she is working on her US Residentship. After 6 MONTHS of using Mexico Unlimited, THEY NOW TELL ME that they will have to cut off my Mexico Unlimited service, forcing me to find another carrier out here in Mexico in order for me to make or receive phone calls with the US. It should be renamed "Mexico LIMITED" apparently. A few weeks ago before all this happened, I tried to downgrade my service for a cheaper price. My called dropped as I was put on hold by the agent, and after talking with THREE different people on their Facebook page for help, SOMEONE FINALLY figured out what the problem was and helped me get my service back........only for that same agent, Trisha, to call me back to let me know that they are going to cut off my Mexico Unlimited service because I have been using the network too much in Mexico as opposed to The United States. It is not Trishas fault, but she is just the messenger and seems to be one of the few people working there who knows what they are doing. After 10 years, I am done with MetroPCS because of the companies incompetence and tremendous lack of communication.

1 year ago

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Junk Stone Mountain, GA

I have been with metro pcs for about 17 years. How ever these last 3 or 4, years has been hell. I notice back in 2017 that someone had been making changes to my account. I called and the customer service rep was supposed to be securing the account. Apparently not I notice in 2018 that someone was listening to my calls. My calls and text messages are being redirected people tell me the called me and the phone didn’t ring. Some times when trying to make a call or try to get online the said no service I have called metro pcs over 50 times. They said there is nothing they can do. I have written the fcc , BBB, the other day I was reading and found out that the phone company has codes they can enter in your phone the same code the phone maker does. Please use another service provider. I was told that they was going to look into my problem. When I called back the customer service rep didn’t see those notes. Ever time I try to take the customer service survey. I get disconnected. Probably purposely.

1 year ago

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Cinnamon Girl 41 Clifton Heights, PA

If I could give them no stars I would. I used the MyMetro app yesterday to try and get an issue resolved with an app that wasn't uploading to my phone correctly. 2 times I started a conversation w/a rep via messaging and both times they started to help me and then just fell off the conversation, not responding to my "Hello, are you still there?" So today, I call to try and resolve this. 1st rep: asks me a bunch of q's, says she's going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and "the app will work." I did that and no, the app still wouldn't open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, so I couldn't give her a bad review. I try to call back 3rd time. Now this time, I'm unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supv. I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account??? I DON'T KNOW, I'VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY??" So, she finally gets into my account and says that I'm disconnected from the tower and that she was going to reconnect me to the tower. But she wasn't able to do that so she opened a ticket. At the very end of the call, she read her little script and all I heard was "you'll hear from someone within 1-5 days, thank you for being a great customer and have a..." I SAID, "HOLD UP, WHATTT??? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT'S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED???" I try to be nice to customer service people because that's what I do and it's not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it'll be 1-5 days and I'll get a call on my 'provisionary' phone, like cut out the big words, you're gonna call me on my landline to fix the problem YOU CREATED with my cell service. I asked her wtf I'm supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON'T KNOW, because now my whole life and job is screwed up because of YOUR ERROR!!! So, now I'm going to have to stay home and wait for Metro to call me sometime between now and Saturday??? SERIOUSLY? THEY ARE THE WORST, I've had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren't able to reconnect me. I'm switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE.

1 year ago