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3.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 27th, 2024

MetroPCS is a prepaid wireless service that offers no-contract cell phones. MetroPCS is the sixth largest telecommunications network in the United States and offers customers up-to-date CDMA technology and services including nationwide calls, text, and data through T-Mobile’s networks. 

The company boasts that its coverage network covers 99% of the people in the U.S.

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The Good

  • Prepaid Plans
  • Unique Plan Benefits
  • No Overage Fees
  • Good Phone Selection
  • Add-On Services

Prepaid Plans

Depending on what plan a customer chooses plan pricing ranges anywhere between $30-$60. MetroPCS offers four simple, straightforward 4G LTE data plans:

  • $30 per month
    • 2 GB of 4G LTE Data
    • 2 hours of video streaming
    • 100 hours of music streaming
    • 100 hours of social media
    • 4G LTE Mobile Hotspot
  • $40 per month
    • 5 GB of 4G LTE Data
    • 8 hours of video streaming
    • Unlimited hours of music streaming
    • 300 hours of social media
    • 4G LTE Mobile Hotspot
  • $50 per month
    • Unlimited use of 4G LTE Data
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use
  • $60 per month
    • Unlimited use of 4G LTE Data + 10 GB Hotspot
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use

Unique Plan Benefits

Customers with the $50/month or $60/month plans get free access to Google One which gives you 100 GB cloud storage, mobile backup, family sharing, and other benefits. 

Customers with the $60/month unlimited plan also get free access to Amazon Prime including free shipping, TV streaming, movie streaming, and ad-free music.

MetroPCS offers a variety of affordable service plans for customers to choose from, especially for families. The family plan offers the best savings in the market for non-contract phones. A family can simply get an unlimited data plan or share the same data plan between multitudes of different lines.

No Overage Fees

There are no overage fees or contract fees for cell phone service with MetroPCS.

Good Phone Selection

Currently, MetroPCS offers a number of cell phone brands:

  • Samsung
  • Apple
  • Motorola
  • ZTE
  • LG
  • Alcatel

For customers who don’t plan on using a phone for streaming videos or music, MetroPCS has several “basic” or "flip" phones available.

There is the option for customers to keep their phone number and bring their phone over when they switch to MetroPCS. Before making the jump, prospective customers should make sure their phones are compatible with the MetroPCS Sim Card. In order to check, customers will need to check the IMEI number on their current phone. After this initial step, customers can enter their IMEI number on the MetroPCS site and find out if their phone is compatible.

However, MetroPCS does charge $10 for the SIM Card Kit. This kit includes the Nano SIM card, a Micro SIM card adapter, and a Standard SIM card adapter.

Add-On Services

MetroPCS has plenty of additional services that customers can add to their monthly plan, should they need it. Whether you need international calling capabilities or the ability to block unwanted callers, MetroPCS offers these types of services for a fairly low price. Some of the services include:

  • Mexico Unlimited: pay $5/month
  • MetroPCS Global Voice: pay $10/month
  • 2 GB Extra Monthly Data: pay $5/month
  • Select Shared Calling (1000 minutes): pay $10/month
  • Name iD: pay $2/month
  • Lookout Mobile Security Premium: pay $3/month
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The Bad

  • Data Speed Limits

Data Speed Limits

One issue with MetroPCS is that it advertises all plans as being "unlimited" regarding data. 

In reality, a customer’s data plan has a designated allotment of high-speed data. After this amount is exhausted, data speed is reduced for the rest of the payment cycle.

If traffic is congested, the customers using more than 35 GB/month are especially prone to reduced download speeds while streaming video and other actions that utilize large data amounts because of T-Mobile's "prioritization" system.  

There may be times where MetroPCS is testing new services and customers gain temporary additional high-speed access, but as soon as the test is over, the access is revoked and customers will have access to the service as an additional purchase. Especially during congested times, MetroPCS customers may notice their speeds being reduced vs. those on the T-Mobile network directly through T-Mobile.

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The Bottom Line

MetroPCS offers a straightforward service to those wary of enrolling in a bigger-name carrier network while providing excellent coverage to almost any area in the U.S. 

Many customers appreciate the fact that getting a family plan equates to real savings for customers and that they can choose plans based on their current cell phone usage. Plus, there are plenty of iOS or Android smartphones to choose from. And if customers don’t plan on using apps or streaming music or videos, several basic phones will suit their needs. 

However, keep in mind that the data limits set on specific plans may affect device speeds. After using the allotted amount of data, a cell phone may considerably become slower.

For those looking for a no-contract cell phone service provider, MetroPCS has plans that accommodate most needs and preferences. Whether you're looking for a basic prepaid plan or for unlimited talk, text, and data to Mexico, MetroPCS is worth a try.

MetroPCS customer reviews are mixed, though, so a higher-ranked carrier is worth looking into. 

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Star Rating

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2.9

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272 Reviews

Review Breakdown

5 grade

27%

4 grade

20%

3 grade

8%

2 grade

7%

1 grade

38%

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Dow Austin, TX

We have been with Metro for years now and have been a loyal family customer always paying on time, etc. *Very* disappointed to find out recently that Metro continued to charge us for an optional feature on our plan for around a year or so *after it had been discontinued* by the company. Customer service confirmed this over the phone. Even though we obviously hadn't used the feature during the latter part of its existence, charging us for a ghost feature that no longer existed is just straight up unethical. When something like that is discontinued, as a company you should either notify the consumer directly or just prevent it from being charged in the future on the appropriate bills. When contacted, MetroPCS made a small refund worth approximately 20% of the overcharges that they had allowed to occur on our billing. Attorneys General . . . are you listening?

5 years ago

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M.R. Georgianna Crestline, CA

I recently switched from MetroPCS (Now just Metro by T-Mobile), they were one of the cheapest on monthly but that actually wasn't true in the long run. Most of their stores are Not corporate owned and have to generate profits to stay in business besides what the company makes off of cell phone service rates. They used to have cheap phones, but with a broken screen it would take about thirty dollars in fees to activate a twenty dollar phone. I tend to go through about a phone a year, so it really wasn't all that bad, just annoying to pay such ridiculously high fees for activating a cell phone. The other downside is that it is extremely difficult to get a Metro phone and they are Not standard unlocked phones, short variety choice, etc. Trying to get a cheap phone and replace it is now pretty much gone. Their cheapest phone is now about $90, add in the now lowered fees of $20, and I can get the cheapest phone they have for almost $120 with taxes. Now I am with Verizon, they want automatic withdrawal to give the same rate, but that is fine. I find used cheap phones for backups or wait on sales and get a few cell phones, no more activation fees. No more limited phone availability, no more hassles because I can't remember an eight digit pin after another year of not having to switch phones. Swap the SIM card and it is done. I wish people would have pointed out how insane the SIM card thing was with MetroPCS before I joined, it really is extremely unreasonable and the only reason they have it like that is to generate revenue for the franchises they use to promote their business and such. You pay extra for that on the back end and most people won't think about it, but I despise the hidden costs and sideways angles at getting at my money. It is bad business and they should know better.

5 years ago

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Peter Koufos

After auto pay snagged my payment 3 days before the due date, I received this inappropriate "alert" via text: You've used 28GB of high-speed data this month on your MetroPCS plan. If you exceed 30GB you may temporarily experience slower speeds at locations and times when competing network demands occur until your next cycle date. Learn more at...and they provide a link to justify and extenuate. With their mediocre coverage quality in my area, I don't need this annoyance. I do need to qualify this by saying that they're a better company overall than Sprint, at least where I am. Still, if you're charging me 3 days early, take care of my data appropriately. That's not too oh to ask. ...and then they provide a link to discribe their data practices. Fine. But this is a billing and data cycle issue.

8 years ago

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Char'ming Daley Charlotte, NC

If you're thinking about switching from your old service to Metro DON'T. Save yourself the trouble and pay for a service where you'll at least get your money's worth. The "unlimited" data is a total and COMPLETE LIE. I just paid my bill for "unlimited" service on the 7th, today is the 11th and I already had a data cap. Yes a data cap. It's giving me a data usage warning since yesterday and now my service is buffering so much" I've never seen anything like it in my life. Don't do it! Plus if you want to change your password you've gotta to the store with your ID... how inconveniencing.

4 years ago

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Kelsey Versailles, KY

Before MetroPCS was taken over by TMobile I loved them!!! Recommended them to family and friends as well. Since the switch, I'm considering changing providers. Their customer service before was top notch!!! They were fast, super helpful and efficient. Now the custimer chat rarely works. More often than not it prompts you to call instead, when you call you can't reach an actual representative. Doesn't matter what button you press it will not connect you to a live person. All it will do is disconnect the call. They've ruined this company in no time flat.

6 years ago

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David Xenia, OH

For the price you really can't beat Metro PCS, HOWEVER I am in Ohio and travel between Dayton area and Akron and had very spotty service. In my home there was no consistency of whether I would get an incoming call. If I was near a big city i.e. Chicago then it was exceptional, but I just couldn't get a consistent signal in anywhere from Dayton area all the way to Akron. Lots of dropped calls and Emergency call only. I gave them six months and tried to fix and still not good so I can't recommend them for anywhere in the areas of Ohio I was traveling through.

7 years ago

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Tara Cheshire, CT

Too many rules and limitations with this carrier. I also have experienced slower service compared to T- mobile. Additionally, trying to port over any new unlocked phones to the service requires Customer Service and an unreasonable amount of time to do a fairly simple task. I'd suggest staying with T-Mobile for more seamless service all around.

6 years ago

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Mia Hernandez Tempe, AZ

to be honest this company is ok the service is alright not my go to but, if your on a tight budget id recommend it. just be aware you get what you pay for. the phones are cheap quality for the most part like after you purchase your phone it works fine but starts to malfunction eventually there always discontinuing phones too as far as the service goes its mediocre signal drops in certain areas and can be a pain when it starts delaying

6 years ago

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De Parker Bala, PA

Service is fair customer service's porous please hope you never have to call Inn can understand that anything they're saying they don't make an attempt to help talk too fast Unapologetic insincere stay away

7 years ago

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GUET SLEDGE

Overall its a good deal. It comes down to customer service right? Dont do your business with the one on Cheyenne and Rainbow in Vegas. Will make you second guess your whole decision. AT&T wasn't so bad afterall!

8 years ago

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Ajanaee x Tallahassee, FL

MetroPCS is an affordable cellphone carrier but data rates are slow at times. Customers are expected to pay a convenience fee when paying their monthly bills inside a corporate store which is very unfortunate. The customer service is pretty sub-par as well.

3 years ago

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Skipsearcher Tampa, FL

Slow speeds . Phone is useless on the internet in Citrus County Florida Today's speed test. Download 211. Upload 002. Latency 1482. Totally useless

2 years ago

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Seth Managua, MN

Thru my research on companies and receiving quotes I have found this company to be less than what you pay for. Cheap may be an understatement. Quality doesn’t match there price

5 years ago

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David Amendola South Weymouth, MA

Very poor consistency in plan billing and data rates, changing without notice and blaming customer when discrepencies are pointed out.

5 years ago

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Jimmie moton Alexandria, VA

I feel this company can be great, however I find the phones overheat and when placing a call it takes awhile for the call to go through

7 years ago

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James jennings

Slow loose service alot. Do not use this company they are no good free phones do not make difference

7 years ago

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Barbara Matula Long Beach, MS

You get what you pay for. The phone and plan costs are great but as far as service it is horrible. I was only a customer for 2 months for this reason

5 years ago

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Jeffrey Foutz American Fork, UT

Didn't have reception in half my house. Super cheap and easy to turn phones on and off. Reception sucked.

7 years ago

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Tracee Anderson Detroit, MI

I like the price. That's the only thing good about it. The service sucks.

6 years ago

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Adan Gomez Austin, TX

Metropcs customer service is horrible...they not helpful

7 years ago