MetroPCS Logo
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3.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 27th, 2024

MetroPCS is a prepaid wireless service that offers no-contract cell phones. MetroPCS is the sixth largest telecommunications network in the United States and offers customers up-to-date CDMA technology and services including nationwide calls, text, and data through T-Mobile’s networks. 

The company boasts that its coverage network covers 99% of the people in the U.S.

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The Good

  • Prepaid Plans
  • Unique Plan Benefits
  • No Overage Fees
  • Good Phone Selection
  • Add-On Services

Prepaid Plans

Depending on what plan a customer chooses plan pricing ranges anywhere between $30-$60. MetroPCS offers four simple, straightforward 4G LTE data plans:

  • $30 per month
    • 2 GB of 4G LTE Data
    • 2 hours of video streaming
    • 100 hours of music streaming
    • 100 hours of social media
    • 4G LTE Mobile Hotspot
  • $40 per month
    • 5 GB of 4G LTE Data
    • 8 hours of video streaming
    • Unlimited hours of music streaming
    • 300 hours of social media
    • 4G LTE Mobile Hotspot
  • $50 per month
    • Unlimited use of 4G LTE Data
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use
  • $60 per month
    • Unlimited use of 4G LTE Data + 10 GB Hotspot
    • Unlimited video streaming
    • Unlimited hours of music streaming
    • Unlimited social media use

Unique Plan Benefits

Customers with the $50/month or $60/month plans get free access to Google One which gives you 100 GB cloud storage, mobile backup, family sharing, and other benefits. 

Customers with the $60/month unlimited plan also get free access to Amazon Prime including free shipping, TV streaming, movie streaming, and ad-free music.

MetroPCS offers a variety of affordable service plans for customers to choose from, especially for families. The family plan offers the best savings in the market for non-contract phones. A family can simply get an unlimited data plan or share the same data plan between multitudes of different lines.

No Overage Fees

There are no overage fees or contract fees for cell phone service with MetroPCS.

Good Phone Selection

Currently, MetroPCS offers a number of cell phone brands:

  • Samsung
  • Apple
  • Motorola
  • ZTE
  • LG
  • Alcatel

For customers who don’t plan on using a phone for streaming videos or music, MetroPCS has several “basic” or "flip" phones available.

There is the option for customers to keep their phone number and bring their phone over when they switch to MetroPCS. Before making the jump, prospective customers should make sure their phones are compatible with the MetroPCS Sim Card. In order to check, customers will need to check the IMEI number on their current phone. After this initial step, customers can enter their IMEI number on the MetroPCS site and find out if their phone is compatible.

However, MetroPCS does charge $10 for the SIM Card Kit. This kit includes the Nano SIM card, a Micro SIM card adapter, and a Standard SIM card adapter.

Add-On Services

MetroPCS has plenty of additional services that customers can add to their monthly plan, should they need it. Whether you need international calling capabilities or the ability to block unwanted callers, MetroPCS offers these types of services for a fairly low price. Some of the services include:

  • Mexico Unlimited: pay $5/month
  • MetroPCS Global Voice: pay $10/month
  • 2 GB Extra Monthly Data: pay $5/month
  • Select Shared Calling (1000 minutes): pay $10/month
  • Name iD: pay $2/month
  • Lookout Mobile Security Premium: pay $3/month
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The Bad

  • Data Speed Limits

Data Speed Limits

One issue with MetroPCS is that it advertises all plans as being "unlimited" regarding data. 

In reality, a customer’s data plan has a designated allotment of high-speed data. After this amount is exhausted, data speed is reduced for the rest of the payment cycle.

If traffic is congested, the customers using more than 35 GB/month are especially prone to reduced download speeds while streaming video and other actions that utilize large data amounts because of T-Mobile's "prioritization" system.  

There may be times where MetroPCS is testing new services and customers gain temporary additional high-speed access, but as soon as the test is over, the access is revoked and customers will have access to the service as an additional purchase. Especially during congested times, MetroPCS customers may notice their speeds being reduced vs. those on the T-Mobile network directly through T-Mobile.

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The Bottom Line

MetroPCS offers a straightforward service to those wary of enrolling in a bigger-name carrier network while providing excellent coverage to almost any area in the U.S. 

Many customers appreciate the fact that getting a family plan equates to real savings for customers and that they can choose plans based on their current cell phone usage. Plus, there are plenty of iOS or Android smartphones to choose from. And if customers don’t plan on using apps or streaming music or videos, several basic phones will suit their needs. 

However, keep in mind that the data limits set on specific plans may affect device speeds. After using the allotted amount of data, a cell phone may considerably become slower.

For those looking for a no-contract cell phone service provider, MetroPCS has plans that accommodate most needs and preferences. Whether you're looking for a basic prepaid plan or for unlimited talk, text, and data to Mexico, MetroPCS is worth a try.

MetroPCS customer reviews are mixed, though, so a higher-ranked carrier is worth looking into. 

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Star Rating

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2.9

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272 Reviews

Review Breakdown

5 grade

27%

4 grade

20%

3 grade

8%

2 grade

7%

1 grade

38%

Sentiment Criteria

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Quality

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Service

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Lucien Kaczmarek Palm Beach Gardens, FL

Had Metro a number of years with no problems until these last 2 months where I for some reason could not log in to pay my Bill .... After spending an hour listening to the repetitive nightmare robots, I finally got someone who said I had the incorrect pin and have high security ?????? last month whoever it was when this happened before, they told me I need to go to metro store which i did and they told me number ! I put in this month and exactly the same ...like being in a nightmare ! the robots on hold then the robots went to Spanish and was cut off after waiting 20 minutes, SOOOOOOO inefficient ! ! Called again last night and an agent ASSURED me all was in order and you will not get, ' incorrect Pin' again when logging in to Metro or My metro and Guess What ........ SAME ....... COULD NOT LOG IN AGAIN ???????? AFTER 3 ATTEMPTS YESTERDAY, LAST MONTH, DRIVING 8 MILES TO METRO STORE ( WHO ALSO **** ASSURED ***** ME IT WAS NOW FIXED ! ! ! ! AND WAS NOT ) ?????????

2 years ago Edited May 1, 2023

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Amanda Quiggle Jacksonville, FL

**"*Im so pleased with metro pcs . Ive had metro pcs as my service provider for over 5 yrs and i wouldn't go with any other providers. Tonight i was in a panic that my 12yr old daughter wanted to go with her friends to the movies and i live 4 hours away she was visiting her father for the weekend and so he took her and at that very momoent when he was dropping her out i asked if she had her phone and she did but she had no service . So i called metro and within 30 or less metro had my daughter service and safety if something were to happen . Ive just gotta say thank you metro pcs for doing a fantastic job by getting her service in such little time. Now i can rest knowing she can call us if needed. Thank you thank you. . Amanda Quiggle

3 years ago

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Raul Diaz Lemon Grove, CA

After being with Sprint for fifteen loong years, I received a heightening intensification on charges to calls to and from Tijuana, MX!!! I then switched to Metro because they had a hard to believe $5 calling plan to Mexico!! They also have the best price, for there are no invented fees or taxes whatsoever, PERIOD!!! It's $25-$30, depending on the promotion you choose, plus the $5 Mexico Calling Plan if you so choose one!! Period, that's it, NO Contract or deposit required!!! A good customer service department eager to help, and the quality of the sound seems no different than that of Sprint!!! Lastly, some plans come with a Netflix, Amazon Prime, or other hard to believe give away included at no cost to you!!! Try it!! You'll find it worth your temptation!!! I said by to large sum bills, and outraged totals!!! Never thought I'd love without Sprint!! Now I've been without a contract, and enjoying the money from regulatory fees and taxes on REAL Common Sense Optimum Bargain Shopping!!! I'm a real, 4 year Metro PCS Customer, and not getting paid one can't for my real life experience!! Thanks, and Enjoy!

5 years ago

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Bill Jones Louisville, KY

I was with Sprint for 12 years and found their unlimited data plans appealing. I was not pleased with my 5 line, $265 monthly payment but I stuck it out. Then one day I decided to switch work locations in Louisville, KY and my Sprint phone could not get a signal. Another person I work with also has Sprint and he just accepted the fact that he didn't have much reception and that it was supposed to be that way. I worked there 5 days and decided that was it for me. I had Sprint unlock all my phones, walked into a Metro PCS, and got 5 phone numbers ported over to Metro PCS and activated in about 25 minutes. It cost me $25 a line + $10 for the sim and activation. Today I arrived at work and did a speed test. I am getting speeds that rival Spectrum High-Speed Internet. Metro PCS wants $125 for 5 lines. The other 4 people on my plan all said their service was better and they are thrilled with their $25 a month bill. That includes all taxes. $25 flat x 5 = $125 vs. Sprint's $265. I notice most of the reviewers on here give poor ratings and it almost made me think of going with Straight Talk. Listen to me as I have no dog in this hunt. If you want great service, HD clear talking, and unlimited data at speeds of 37 MBP downloads get to a Metro PCS store. Do not doubt what I'm saying. Oh, I almost forgot, they said they would send me a $100 gift card once I paid my second month. If my speeds and signal stay like this I will be a customer for life!

7 years ago

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Andrew Rochester, NY

I switched to MetroPCS after being with Sprint for years and years, and I'm really glad I switched. The coverage is much better, the plans are cheaper, and you actually get to keep your phone instead of "leasing" a phone with Sprint. It seems like a lot of folks had a hard time with customer service, but my experience was pretty easy overall. I went into a store, and the employees walked me through the process of switching providers. When I got home, I realized that the switch hadn't worked right, so I called customer service, and they helped figure out what the problem was and got me connected. From start to finish, it was a good experience. I've been using MetroPCS for almost a year now, and I'm really happy that I switched.

7 years ago

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BRYANT ROEBACK Brooklyn, NY

I went in today to just buy a house charger for my phone at Metropcs store at 972 hempstead tpke Franklin Square, ny . i walked in the store and immediately i was kindly and warmly greeted by a very beautiful (extremely attractive), intelligent and knowledgeable young lady. Her name was Natalie. She first helped me with what i came in for. then she asked me about my service. i just bought a new phone a month ago with T mobile. But she convinced me to change my service to metro pcs service in 3 minutes. she saved me 10.00 on my monthly cellphone bill and a new phone, even though i had a new one. I used sell verizon and sprint phones for years. So a salesman knows a great salesperson when he sees them. she was knowledgeable, professionally, friendly, bright, courteous, a great listener and extremely polite. She is a great asset to Metropcs Corporation. I hope they give her a big promotion. Made my day! A+++++ service and a very pleasant experience. Glad i stopped in to see her today! Represented herself well and well for your company also! Thumbs up!

7 years ago

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Aida Fernandez Miami, FL

Yesterday I went to MPCS Doral store because I have a problem with my phone, I had the best customer care that I remember in a long time, her name is DJ, she was very caring, supporting, professional, kind and with excellent knowledge about her job, my problem was unable to resolve but she made her best effort and I was very satisfied with her gestion. I spoke with manager to let him know but I decided to write the review about the excellent customer care. If I need anything in the future I came back to the same store. Congratulations DJ!

3 years ago

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Harry Reker Maple Shade Township, NJ

I have used MetroPCS for years now and am surprised to see them rated so low. Admittedly I am not a cell phone super user but I do use my metro purchased phone throughout the day to message, access the internet and talk and have done so on all of my trips throughout the US with no problems. The few times I have had questions, a trip to my local store was always resolved by a knowledgeable and courteous rep. For the $30 monthly fee, I think MetroPCS is a great bargain, for me.

7 years ago

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Val Vancouver, WA

4 lines 100 bucks unlimited everything! May not be the best and often calls drop... But it's only 25 bucks a line and unlimited! I mean c'mon people stop your whining! Go pay the crooks at AT&T or Verizon 3-4x's as much... I give it 5 stars because you can't beat the price and the coverage (in Portland, OR metro) is far superior to AT&T and equal to Verizon.

7 years ago

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Mark Cave

I've had MetroPCS service for 5 years. Their service is excellent, never had a problem with not having coverage. I have 4 lines and only pay $26 per line per month. Their customer service is awesome. MetroPCS is a great value for the money. I highly recommend them.

1 year ago

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Amanda George IL

I LOVE Metro! Their cell service is top notch and their coverage goes everywhere I go. They have good priced phones, and affordable monthly plans. They have no contract terms also. Will definitely keep using them and recommend them to everyone!

2 years ago

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Susan Knospe Denver, CO

Max & Yacinia greeted me immediately and gave me their complete attention, ensured all my questions were answered. They took the time to confirm I was comfortable in using the information they shared as well, all very pleasantly. Both of them are Amazing!

2 years ago

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Eran Reed Branson, MO

I love the service I have with metro. They're customer service is awesome, three payments are fair, quality of service is great. There's only a couple of places I don't get service, which is fine. It is truly unlimited data, it doesn't show down after a certain amount of GB used, Amazon prime I love having. Just all in all, I love having metro

6 years ago

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CAROLYN HAYES Canton, OH

they are very helpful! I recently went on the 4 for $100.00 . they set it up for me and advised me how to use the phones. t They knew the product and how to use it. VERY PLEASED. I used the metro pcs on Columbus RD. In Canton, Ohio

7 years ago

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Steve

I checked around at several stores in the Cincinnati area and got terrible help but the store in dillonvale shopping center on E galbraith rd . was exceptional and very helpful. All their staff were easy to understand and helpful in transfering my service to metro pcs. Im so glad me and the wife stopped there

7 years ago

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Irene M Rodriguez

I have Metro PCS a few year's. I went into a Fairfax Va. store & added a line and received a new phone. Yessica C. Gave us outstanding service. She was helpful, attentive and customer friendly. She definitely is an asset to your company. I love Metro PCS. I have recommended it to several people. Thank you, Metro. Truly yours, Irene R.

7 years ago

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CJ

This location (Abrams St - Arlington) has one of the best customer service skills I have come across in a long time. The staff is great and very helpful. They greet you at the door with a smile. It goes along way when you are dealing with a very proud Senior Citizen who's not tech savvy.

8 years ago

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Richard Kowalski Pittsburgh, PA

I live in Pittsburgh, Pa. Had a Verizon account. Had 1 smart phone, 1 dumb phone. 700 shared minutes, 500 texts and 2G of 3G data. Cost $144 a month. Switched to Merto PCS. Unlimited talk and text, 1G of 4G LTE service. Price $64 a month. No difference in service. Plus, I got free phones from metro PCS.

9 years ago

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Daliah

I'm very happy with them. The cell service is as good as the more expensive companies. I have free testing. Basically unlimited data. And the cost is much better than what we paid at our last provider.

6 years ago

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Donna Langley

I am a new customer. The thing I like most is being able to get on the internet and be able to do everything on it. I can order things from the different apps have stuff delivered to your house.

6 years ago

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Lynne Fort Myers, FL

I was paying 280 a month with AT&T and couldn't afford it any more. Metro PCS had a deal that I could get 4 lines and 4 free phones for 100 a month. I switched and have had no problems with the service.

7 years ago

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Annie Hickey Ormond Beach, FL

I have been a Metro PCS customer for about 15 years I think. I shop other phone companies routinely but I have yet to find a more affordable monthly premium.

1 year ago

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Shannon Cummings

I have been a customer for 5yrs and I have nothing bad to say. Great customer service and fair prices. Always helped with all technical issues and free Samsung phones.

2 years ago

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gayana innocent Deerfield Beach, FL

I have been with Metro for almost 8 years. I love it, I wouldn't trade my service for anything. The deals are great and reliable connection everywhere.

5 years ago

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Brooklyn Pruitt Pleasant Grove, UT

MetroPCS is a very great and reliable company for phones! With an amazing family plan, free three month upgrades, and discounts, this is the place to be!

6 years ago

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Vicmoney Brooklyn, NY

After using boost mobile, metropcs proved to be the better provider. I have not had dropper calls. Service is great. It's a cheaper version of t mobile.

7 years ago

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Q Kelly Hallandale, FL

MetroPCS is all right with me they don’t try to overcharge you for the services I have been all over and my phone conversations are crystal clear and the services has never let me down

3 years ago

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Amanda Olsen Eagle Mountain, UT

Love using MetroPCS. Their products and services are top of the line. Not to mention the affordability. Never had a problem with dropping calls. Easy to manage account online.

6 years ago

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Rinji Tanimu New York, NY

This telecommunication service provides quality service for customers ranging from text messaging to video calls and cheap and affordable data

1 year ago

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Daione S Milbourne Orlando, FL

Been using metroPCS my entire life very reliable Great service provider For reasonable price love my service that I currently use would recommend

3 years ago Edited December 8, 2021

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seanth57 Columbus, GA

I have always enjoyed using this company, with the limitless internet, I can watch all of my videos, and listen to music.

4 years ago

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Nita Elyria, OH

Metro PC is a good company they give their customers a monthly price that does not change I think that is awesome.

5 years ago

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Courtney Flores Riverside, CA

It is a good company with no contracts to tie you down too. Their plans are affordable and they always have new phones coming out.

5 years ago

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Karissa Waco, TX

Although Terry was the only worker available he still made sure to acknowledge and service every customer who entered . I am a satisfied customer.

5 years ago

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Mark Williams Baaith , Grand Island ,NY Grand Island, NY

Good service in Grand Island, NY. Let my neighbors pay the big cell phone bills I spent the extra money on better phones for the entire family!

6 years ago

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RONALD BERNBAUM Tulsa, OK

I like this company much better than Verizon, U.S. Cellular, and Cricket. Got a free nice phone. Customer service is good.

6 years ago

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Jon Healy

Good price. Good perks fast services billing easy to understand. So far dependable but it am a new customers and have not had to renew.

7 years ago

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Nacole Lewis

Ms Emily u r the best... Metro pcs made me happy today as always I give u a A+ on good customer service today.. Best prepaid service ever...

8 years ago

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K.M. P. Charlotte, NC

Easy to use & affordable. They also allow great coverage despite being a "smaller" carrier. Easy to bring a phone on or get one via a deal at the store or online.

3 years ago

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jessica Mesa, AZ

I really like metro they have great deals all the time and you are able to upgrade your phone every three months with a discounted rate. i would highly recommend them.

6 years ago

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James Rainey Dallas, TX

I went to the story and 183 store without any passwords...the man ( Razi) was very helpful and patient.

1 year ago

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Basilio Rosales Newark, CA

I never have problems with themil I call to ask a question they answer me with the upmost professionalism

5 years ago

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George Quinn

We've had at least 6 phone companies and Metro PCS is the best. Plus the folks behind the counter are tops

6 years ago

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Susan Deltona, FL

Monthly phone service is terrific, but knowledge of products & services by retail store employees needs to be improved

6 years ago

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Vickie knepp Valdese, NC

They are best I've ever had..always have great customer service n genuinely care n do whatever it takes to make u happy

6 years ago

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Ann Malone

I've been with MPCS for six years now and have never had a problem, always excellent coverage and service.

7 years ago

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Shari Milledge Charlotte, NC

We have the family plan. Paying $25 to have unlimited text, calls and 4g internet is a great deal. We are pleased with their service.

4 years ago

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Holly Schafer Forest Grove, OR

I like the fact that they honor contacts forever without changing a thing. During this contact you can upgrade your phone at anytime.

6 years ago

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Bella Houtz South Jordan, UT

MetroPCS has been perfect for our family. They are a great and reliable cell phone provider and they always have great customer service.

6 years ago

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Jennifer Costa

Good service, easy to pay bill in store for elderly people who don't have internet capability.

1 year ago