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225 User Reviews

2.6

Overall Score

LAST UPDATED: June 27th, 2022

Boost Mobile is a prepaid carrier of wireless service that is owned by the Sprint network. They are headquartered in Overland Park, Kansas with Sprint and their brand headquarters are in Irvine, CA. Boost Mobile provides prepaid plans with unlimited data, talk & text, taxes & fees, and unlimited music streaming without data charges on all plans. And it all comes with no annual service contracts. Boost Mobile also allows service men and women to suspend their service while deployed overseas and keeps their accounts and phone numbers active.

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The Good

  • Phone Selection
  • Keep Your Current Phone
  • Cell Phone Plan Options
  • Additional Features

Phone Selection

Boost Mobile offers a decent sized selection of phones for customers to choose from. Whether customers prefer to have the latest technology or a phone of an older generation, customers have the selection to find something that will work for them. There is an option to choose from a brand new phone like the Samsung Galaxy S20, pre-owned phones, or an Apple certified refurbished iPhone models. This allows the prices to be lower than the retail price, which is great for those looking for a cheaper option. All Boost Mobile phones are built for 4G LTE network speeds.

Keep Your Current Phone

Another excellent feature Boost Mobile offers is the "Bring Your Own Phone" option. This allows customers who don't want to pay for a new phone to continue using their current iPhone, Android smartphone, or other mobile device. Any of Boost Mobile's plans are available so customers won't be limited on which plan they choose. However, customers should keep in mind that there are several important steps to bring a cell phone over. Such as: check to see if the phone is compatible (either online or at a Boost Mobile store), purchase a Boost Mobile SIM card kit, and unlock the cell phone from the current carrier.

Cell Phone Plan Options

Customers can choose from three Boost Mobile plans that offer data, talk, and text. First, there is the 3Gigs 4G LTE plan which costs $35/month. If needed customers can add 1GB for $5/month or an extra 2GB for $10/month. The 3GB plan does allow you to use your phone as a Wi-Fi hotspot, but it is drawn from the high-speed data allotment. The Unlimited plan will cost $50/month and includes unlimited talk, text, and data. It also includes mobile-optimized streaming for those who want to watch videos, play games and listen to music. It also allows you to turn your phone into a mobile hotspot for up to 8GB. Lastly, the Boost Unlimited Plus plan starts at $60/month, unlimited data, talk, and text has HD streaming capabilities and can be used as a hotspot for 20GB.

Additional Features

Boost Mobile provides its customers with several helpful everyday services.

  • Premium Caller ID — This feature displays the name and number of incoming calls that are not already in a contact list. Additionally, the Premium Caller ID comes preloaded onto any Boost Android phone.
  • Visual Voicemail — Customers have the option to choose from free basic visual voicemail, this allows checking your voicemail in any order and includes in-app ads. The $0.50 No-Ad Basic Visual Voicemail offers Basic visual voicemail features and no ads. And the $2.99 Premium Visual Voicemail has the basic visual voicemail features with no ads but also includes auto forward voicemails to email and voicemails that can be transcribed into text.
  • Mobile Wallet — Many people who might not have the credit for a regular bank account can use their Boost Mobile wallet to deposit their paycheck. It is also possible to pay your monthly phone bill with your Boost Wallet. The Boost Wallet is also compatible with PayPal and other online payment technologies.
  • Boost Mobile App — The My Boost Mobile allows customers to troubleshoot or manage their account. Customers can pay bills, purchase add-ons, suspend a lost or stolen phone, review phone usage, and more.

In case customers want a few extra features added on to their plan they have a few options.

  • International Services — add international calling to a monthly plan
  • Data Packs — add more data to keep surfing at high speeds
  • HD Buy Up — add HD to watch, listen and play for $10/month
  • Phone Insurance — protect your phone for just $7/month
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The Bad

  • Limited Operating Systems
  • Lack of Online Chat Feature

Limited Operating Systems

There were some limitations with Boost Mobile's service. For instance, there are a few phone operating systems that are not available. If customers are interested in BlackBerry or Windows 10 phones, Boost Mobile is not compatible with these operating systems. Customers will either have to buy a Boost Mobile phone or find one that is within the allowed operating systems.

Lack of Online Chat Feature

When it comes to customer service Boost Mobile provides the basic customer care support by phone, email and community forums. While these tools can be useful, some customers prefer the quick response of chatting with a representative online. This is often preferred when a customer has a simple question that can be answered quickly by a representative or if a customer has a specific account question but cannot call within the company hours.

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The Bottom Line

Overall, Boost Mobile provides a quality service for a niche customer base. Even though there are no BlackBerry or Windows 10 phones, there is a decent number of Android and iOS phones available to choose from. Boost Mobile allows customers to pay for everything they want up front. There are no annual contracts, customers don't have to worry about credit checks, overage fees, or roaming charges. Boost Mobile has expanded the services it provides as they now offer Single Line Monthly plans, Family plans, Tablet plans, and Wi-Fi Hotspot plans.

A Boost Mobile customer can manage their plan all from the Boost Mobile app making it easy to add extra features and pay their bill. The "Bring Your Own Phone" feature is nice but it does limit which phones can be used on the network. If you are tired of annual contracts but still want unlimited calls, text, and video, then Boost Mobile is a solid choice. To learn more about the experience of actual customers, read our verified Boost Mobile reviews below.

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Star Rating

2.1

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225 Reviews

Review Breakdown

5 grade

17%

4 grade

9%

3 grade

5%

2 grade

4%

1 grade

64%

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da handyman Myrtle Beach, SC

I ported my number over to boost from textnow the port process was fast and smooth. This isn’t my primary phone service but for my side business it works well I always have great 4G LTE cell coverage call quality is good also. I’m on the $15 plan unlimited calls/text 2gb data I purchased the TCL FLIP PHONE which works “okay” I wish I went with an inexpensive android that’s something I can upgrade down the road. My biggest issue is with the TCL FLIP PHONE if I miss a call I get a missed call notification but if I’m left voicemail there’s no notification. I called into boost their techs did some provisioning on my account I was getting voicemail notifications for 2-3 days and whatever they done went undone. Not going to sweat it I’ll probably dump this phone and upgrade to a budget android.

8 months ago

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Bruce Bennett Slatington, PA

If you are in the Allentown Pa. area go see Moe at 18th and Tilghman street boost store. He transfered a phone for my friend and another phone from Sprint to boost for me.He transfered my old number, reset phone to factory specs and transfered all my contacts.He did all this while taking care of other customers and phone calls.He can multi-task and knows how to treat a customer.He did all this with a smile and he wasn't even selling me a phone.I just got boost service today so i will review actual mobile service later, although friends have used boost for years with good coverage and no hidden fees or taxes. Boost gets 4 stars Moe gets 5 for excellent service

3 years ago

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InBeauty Reviews Smithfield, PA

Boost mobile was great for me and my family until we all got that message where we had to change our SIM cards. Now, all of our phones suck, because none of use get any service most places and the biggest one is, we don’t get service at our home! It’s either roaming or no service and it’s really frustrating, especially when I can’t make or receive important phone calls or texts. What am I supposed to do to fix this if there even is a way to fix it?

3 months ago

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Wil Zord Orlando, FL

After trying to activate the phone many times thru the internet, then I spend over six to eight hours on the phone trying to activated, after going from one transfer of call to another, all end up in nothing, first I try to keep the same number I had for many years, but because I could find the information of the account I couldn't transfer the number, then I gave up and wanted to accept a new number, on my frustration trying to call, weeks went by and months, now that I try to get a new number they toll me that is been too long and that I can't activate the account and that I lost the $100. Find out spending so many hours on the phone with them that this offer apparently is not event Boost Mobile, they keep on transferring me from one Department to another. At the end, no phone account and no money back. Don't risk your money, there support service is awful, hard to be able to speak to a human being, and most of the time to understand their English.

4 months ago

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zagato romero San Francisco, CA

Ive been using boost mobile for about 4 yrs service it was ok for what ive been paying ,now what i was experiencing bad reception , not enough data, guess what called customer service, they explained what really happens why i dindnt have good reception , change expanded simcard to my iphone X for 9.99 called back again to activate new simcard they add more data for the same price . Including calls to mexico problem resolved , boost mobile for me the THE BEST ONE , and cheap. Plan , 100% recommended

1 year ago

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Dorothy Terrell Columbia, SC

I had to buy another phone due to the one I had was broken. I went to the boost mobile on decker blvd and was very very pleased with my service. The young woman that served me was very patient, very knowledgeable, and had great skills as a representative of this company. I'm so sorry I did not get her name, but I was there the Feb. 25, 2021, I brought a LTE android phone, Thank You For Your Time and Patience, while she was also helping other customers.😊😉😉😉😉

1 year ago

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Simone Buford, GA

I went to the Buford Drive Location today 09/13/2019 around 1pm. The service Rep was AMAZING. I believe her name was Jenifer/ Jeni! I hope I spelled her name correctly!!!!! I have to say she was very knowledgeable on the products she was selling and very friendly. I will continue to go back to this location and request for her to help me! The store was very clean and organized as well! She is defiantly a great asset to the business and her good work deserves to be acknowledged! Customer Service : 5+ STARS

3 years ago

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Christine Naperville, IL

I've been a Boost customer for several years, and for the most part, I love everything about it - the price, the phone service, and the coverage. There's one feature that is awesome, and if it worked properly, I'd be giving 5 stars. You're supposed to get unlimited music streaming from certain apps - including Spotify and IheartRadio. I listen to podcasts in my car, and music at work, and I have no wifi for either. This shouldn't be a problem since it's not supposed to count toward my data useage, right? Au contrere, mon frere! Unfortunately, once I hit my high-speed "limit" of 6GB, I get a text about how my access will continue but at the lower speed until my monthly renewal. AND, when I check my data usage, I can see that half of my data was eaten up by the music programs. I have been calling since July 2018 about this. Every month they give me an extra gig to hold me over. Some months they even added a couple gigs to my plan, so now I'm up to 6GBs for $35. Which is awesome! Except I'm using 3GB for music, and I have to call every month to get it fixed. Now I'm getting my issue escalated to an SME (since October!!) And don't even get me started on how it takes 10 minutes to get to a live person. Fortunately I've been keeping notes since October so I can at least refer the person to my call records. This is critical since 100% of the people I've spoken to were unaware of the unlimited music streaming until I educated them. So yes, they're great unless you have a problem, and if you do, good luck!!

3 years ago

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Thomas Holkup Daytona Beach, FL

With more than ten years of service, eventually I purchased a new Boost phone (at full price), not knowing that they would require a different plan at a 40% increase to activate it. After a time, I realized that I could change my new sim card for a different one from Boost for $25 and retain my old plan. Soon, I found that Boost would be discontinuing 3G service and my new phone with their sim would no longer have service after 3/31/22. Now, I MUST pay at least 40% more to continue using my phone, on which I use minimal data and minimal talk and text. On easily finding another plan at better features and better price, I tried to move my new phone -- NO, after about 18 months I DIDN'T HAVE IT ON THEIR PLAN LONG ENOUGH FOR THEM TO UNLOCK IT!. OK, so I'll just get another phone on a new service. After contracting with another service with MORE data for 20% LESS money, I tried to move my number of more than ten years. NO --- not on my Boost dashboard anyway, and not with my account number which I had for my entire Boost service. On their "Chat", I found that I needed to contact the Boost port in/out dept to move a number. "Chat" instructions to contact that dept did not work, but after being on hold for more than two hours, and Boost assurances that they could help me, they simply disconnected. On a subsequent phone contact from my new phone on my new service, Boost bounced me around for awhile before offering to send my new account number from my newly discontinued account (due to my non-payment since they told me that they could not continue 3G service for another month) only to my old cell phone and only if I paid for another month of service (or non-service) to enable it's reception. This was simply not worth the hassle and it was certainly best to be rid this vermin ASAP!! I would certainly recommend that anyone look for another service which provides reasonable customer service and does not flaunt all FCC regulations at every turn.

6 months ago

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Marie Guzman Milwaukee, WI

I have had an inexpensive account with Boost Mobile for several years. I had a balance on my account of over $270 that I was slowly using up. Then Boost Mobile informed me that within less than a month, 3G was disappearing and my account would be unusable. I checked out my options. I could buy a new phone and a new plan at seven times the rate I was currently paying, or I could forfeit my $270 by closing my account. They refused to even entertain the idea of refunding my money for services not rendered. Since I could not afford their least expensive option, I have to let them keep my hard-earned money and get nothing in return. Horrible company to rip off a senior citizen who couldn't afford to pay their greatly inflated "lowest-rate plan."

6 months ago

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Pete Ernst Pinellas Park, FL

Service In Tampa bay is really bad not even 1 bar of cell service, my normal Metro phone has 4 bars of service, the 5G is really bad, it should be called 2.5G. I called Boost mobile for support for issues with calls and text messages from other people I do not know, the AT&T calls selling direct TV, and other calls routed to a new number provided by boost (test phone, before giving up the metro phone), Support is routed off shore, and they read out of a book it seems, 3 times and one one rep said she can't help and said maybe a new sim card, ? what really, and I asked to be transferred to manager or someone on US soil and she could not. Now this is how it is to be, phone cost 427.00 and 1 yeas of unlimited service 300.00+tax and in return you get a phone with bad cell service, AT&T calling you at all times to sell you direct TV, and all the other phone calls and text messages from group chats, I haven't even given the number out to any one yet. and not planning on to. I just want my phone unlocked or a full refund. at this point.

6 months ago

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James Douglas Floral City, FL

Been with boost many years call customer service yesterday to fix text issue hung up on twice third call tells me my number has been changed and won't tell me when because they know it was done on 1 of 2 previous calls now phone doesn't work at all only as a tablet this company has gone down rapidly since bought out! Being loyal customer doesn't pay with this horrible company's service. This paragraph is a year after above paragraph. I've been Boost customer many years. Boost sent me and wife sims cards they said must be installed or our phones wouldn't work. As soon as my wife installed sims, Boost broke our family plan contract of $30 each and charged additional $5 a piece. Her phone started having malfunctions after upgrade. Breaking up, dropped calls and texting?, nonexistent. When I put new sims in my phone it locked it, rendering it useless to all networks. Boost tells me nothing can be done. Very horrible company concerning long time, loyal customers.

7 months ago

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RJ Poolesville, MD

Trying to swap out an old Boost phone for a new Boost phone. Website said I couldn't swap my new Boost mobile phone. Absolute nightmare! If you need help with anything good luck getting through to a human being. The call service is completely computerized and will keep trying to sell you a new phone or service. After an hour and a half I finally managed to get someone on chat. He then proceeded to also sell me a new phone and upgrade to my service. I just needed some tech help! So incredibly frustrating! Tech determined I had to buy a new SIM card. I needed it fast so I paid extra to have overnight delivery. Here I sit at 2:30 pm the next day and the SIM hasn't even left the building yet! I contacted them after another 30 minutes of phone hell, and managed to get someone from India explaining that I ordered too late the previous day. Anything after 12 noon won't be shipped over night. Nothing on the website states this! Meanwhile I could've already ordered from Amazon and had the thing delivered by now! I told them I wanted a refund on the expedited shipping cost. They refused. So basically I paid for something that I didn't get. At no fault of my own. I only pray the SIM card is the [actual problem. Otherwise I will be changing carriers. Just do NOT do business with this company!

7 months ago

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Bogdan Boiling Springs, SC

Boost Mobile angers me. Got my blood pressure to a dangerous level Takes fore ever to get a live chat from someone. Their robot computer sends you everywhere but not to a person that can help you. They even sent me to a Dish Net work computer robot chatter and was asked what trouble I had with my Dish. I don't own a Dish and never will. I paid them over $135 dollars for a phone and a service plan. It's going on over two weeks and I'm still not activated. Whenever I log into my account I get a message from Boost saying I'm being activated and it could take 24hrs. BULL!!! It has been two weeks and still no activation. You can't get a live person to help get your money back. When you tell someone that you want your money back and want to close your account with Boost they disconnect you on your phone call. I'm 70yrs. old, a senior citizen who needs every penny to live on and not get shafted by a company like Boost.

8 months ago

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M Davis Fairhope, AL

Boost mobile had a promotion, buy one month's service get a sim card free. I purchased 2 one month's service on 12/30, which means I received 2 sim cards. I paid $50 per sim plus tax, totaling $109. Keep in mind, I purchased this on 12/30, did not receive my first sim until 1/6. I have my own phone(s) that I wanted to bring over to Boost and port my old numbers through. I placed the sim card in the phone and followed directions from the packaging to get the service up and activated. Then I ran into a snag saying I needed to make a $50 payment. I opened a chat with customer service and they assured me no worries, the phone number may take some time to get ported over so give them 2 hours tops. I did. Two hours went by and nothing. My husband's phone could not make or receive calls. I then contact customer care via telephone and spoke with a foreigner. I am not one to judge or intimidate people with accents, however, at this point, I was frustrated and wanted to speak to someone who could understand me better. The customer service rep kept informing me that I did not purchase service and I did not make a payment. Well, I have two order numbers to prove that and kept giving him my order numbers. He informed me he did not have access to look up the order numbers. I then asked to speak to a supervisor and he did not appoint me to a supervisor. Then I hung up, I called back hoping I could find someone else to speak to. Again, another foreigner actually understood my concern but transferred me to a line that kept me on hold for over 30 minutes. Now at this point, nothing has been solved and my husband still doesn't have a working phone to use. I then open a customer service chat and asked for a refund. The customer service rep asked me why I explained my entire story for the 100th time. He then told me since I ordered the service/sim card online that it will take up to 7-10 working days AFTER I receive the sim to receive a "reboost pin" that I could use when paying my bill so that the $50 I paid on 12/30 could apply. SEVEN TO TEN WORKING DAYS ?? AFTER I RECEIVE THE SIM??? That is absolutely ridiculous and how do they expect anyone to not use their phone for that long? This was never explained or detailed to me upon purchasing the service or sim. I asked to speak to a supervisor, spoke to a supervisor named Jerome who was very rude and condescending to me. It was 10 o'clock at night, I was frustrated and STILL without a working phone. My husband's number that he had used for over 15 years is now gone and he is forced to use a different phone number IF AND WHEN he gets service through ANOTHER company. I asked for a refund of the services I paid $109 for, and God knows how long that will actually take or if that is even going to be issued to me. I have a case number following this situation but I just don't understand how a company can sell services to consumers and expect them to not use the service until THEY are ready for them to? I hope this phone company goes out of business and ends up bankrupt and to never be allowed to sell services again.

8 months ago

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Angela Anderson Hammond, IN

I had to click one star to send this review. It should be ZERO stars. Customer Service is anything but customer service. I purchased a phone and upon receipt I went online to purchase an unlimited promo plan. After making the $300 payment for 12 months, I couldn't complete the activation so I called customer service. The agent advised that he could set me up with the $35 monthly plan that had limited data. I explained that's not what I want. He gave me to assigned phone number and I went online to complete the process. Now the account indicates I owe $35. I called the so-called customer service. As indicated by the many reviews, that I should have read before signing up for boost, they don't listen therefore they don't understand and sadly it's okay for them to put you on hold until you end the call. So the information received via email regarding my payment appears to be a different account. The account with the assigned phone number indicates a different plan. I've spent an entire evening trying to resolve to no avail. Truly unbelievable. Upon asking for a manager, the agent put me on hold only to return to the line and repeat the same information. Exhausting! I guess I'll have to have my bank to dispute the charge and refund my money. It's obvious that training and care for the customer is not the goal of BOOST. SMH

8 months ago

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Tony Dad Ostan Bernville, PA

Went to boost in myrtle beach.sc! Had a really good experience with a dm named Rosie! She was very professional and set two of us up and dealt with incoming customers. She was very focused on everything she did! I would recommend her to anyone who wants help with cell phones or switching to a carrier! Shout out for Rosie at Boost store!

3 years ago

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D S.

Please don't even consider switching over to this carrier, even on the $60 .00 plan their service is garbage and frustrating, searching for something or trying to do something online is almost impossible " frustrating " is the right word to describe their service and the customer service reps are even worse, I contac one of their customer service representatives and my service got even worse After that Please don't waste your time and especially your hard earned money with this carrier

6 months ago

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Grace Baber

I was previously a customer with Boost Mobile since 2016. Today I switch carriers due to the terrible service I have received since they were purchased by Direct TV (AT&T). I have had issues with texting and on February 7, 2022, I couldn't text, make calls or receive calls. I contacted Boost 4 times and no one could assist with what the issue was even the so called manager. You can't understand the representatives because the customer service numbers go to another country. I wouldn't recommend this company to anyone. They receive a grade of F from from me.

7 months ago

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DeeDee Henry Inola, OK

I have tried over and over to get help with a password that isn’t right on a portable hotspot that I bought thru boost. I have been sent 9 different places by phone and still have no idea what to do with a wrong password It’s absolutely ridiculous I’ve never been given the run around like I have here. The want you to take care of your issues yourself thru the website only! They have no idea what to do in this situation! SMH, time to step up Boost! This is so sad to see a company this clueless with their own product!

8 months ago

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Shili Xu Los Angeles, CA

They sell you junk and no refund. I purchased a sim card from Boost Mobile. I tried 3 different phones (samsung, iphone, vivo), all unlocked. The sim card cannot be activated. I called Boost and they first agreed to refund within 3 days. 3 weeks passed and no refund was received. I called them again 3 weeks later. They kept hung up my phone when I started asking about the refund status. By the way, the phone calls every single time goes to India. Also, every time I asked a question, the other side put me on hold for 2 minutes. Eventually, I had to call my credit card company to dispute the transaction and so I got my money back. So, if you are in the similar situation, don't try to negotiate with Boost Mobile. Just call your credit card to dispute the transaction.

9 months ago

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Dee Ski Wausau, WI

My husband and I are attempting to switch. I say attempting because they are not porting over his phone number to our new carrier & essentially holding it hostage. This coming after me being on the phone trying to get my account number (they're very shady & purposely don't list your account number anywhere so you have to call in). The rep refused to give me my own account number stating "You don't need to worry about what your account number is. We won't need to give it to you". After I demanded my account number the rep kept questioning why I needed it after I stated it wasn't his business why. It took me over 20 minutes to get it. This wasn't the first time we had difficult interactions & had been lied to. We both bought brand new phones last month because of the multitude of problems with our other ones. We were told buying these phones would help. The connection issues got worse; couldn't send texts, calls continuously dropping, cellular data dropping, etc. They blamed us for not using the phones right not bothering to let us know their towers here no longer existed and that's why our brand new phones only pulled 2g/3g. I spent many days talking to customer service & they were extremely rude & talk over you. I could keep going but these examples should suffice on how awful Boost Mobile. If you're looking into switching, don't let the cheap rates fool you. You're better off looking elsewhere.

9 months ago

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Maria Rodriguez Austin, TX

This company is terrible, deceiving and will try to scam you. First off hiding account numbers and making it extremely difficult to access them is so shady. I was transferred over from virgin mobile and it's been problematic for a while. Now I'm finally trying to change carriers and keep my phone number and they keep giving me excuses why they can't give me my account number to transfer my phone number. After talking to 4 different customer service associates they told me I have to go to a boost mobile store but none of them could tell me why. I asked what extra security measures were in place at the boost mobile store vs talking to customer service on the phone and one lady said very rudely "I'm not trained to know that!" They have been absolutely THE WORST!!!! Save yourself, never ever chose Boost Mobile.

9 months ago

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Amy Gladewater, TX

I was a very happy and loyal customer of Virgin mobile since 2007. I was informed that they were transferring all their customers to Boost mobile and our plans were being grandfathered. Since then I have had nothing but problem after problem costing me money that I really don't have considering I'm the only caretaker for my elderly father who has copd & emphysema. First major problem- I had to finally get a new phone after years using Samsung, I was offered a good deal on a Moto. I got it from the Boost store & 3 months later I was in the hospital with septic shock & all of a sudden it stopped working. I couldn't even unlock it with my security pattern cause it wouldn't read any dot besides the middle one. Finally released and went back to the same store for them to unlock it, was told they can't, you have to buy a new phone and everything on the moto is not accessible. The agent didn't even get up to check the computer, call a tech agent to troubleshoot & just flipped it over in her hand & tried to draw the pattern once before asking me if I wanted to buy (surprise, surprise) a more expensive phone. Well I had to have a working phone with all of my medical appts I was left with after fighting for my life. So I chose the A10e & got the insurance in case this came up again. Well 10 days later I was squatting over soft green grass when my phone slipped out of my back pocket & landed on the backside of the phone that had a case & screensaver on it and completely shattered the screen. It fell maybe a foot. I immediately called Boost to get my insurance paperwork started & was told that a cracked screen VOIDED my policy. WTH? I was dumbfounded & the only solution was buy a new phone or replace the screen for $200 & a week or more without one. It was 10 days old! They should have replaced it! And I had been told by the salesperson that it was completely covered and just file for it if anything happens. FLAT OUT LIE! So after 10 days I had to buy an A20, which I got from Samsung, wasn't going thru Boost again. This phone has been great for awhile, no problems whatsoever until I was forced into this new sim card the day after I paid my monthly payment. This was 09/21/21 & now I have dropped calls, won't connect to the internet when I'm even sitting next to the dang box (& have all bars) - that solution was to reset phone everytime I would go anywhere and the towers changed, a crapload of apps were downloaded without my permission or knowledge- & can't uninstall them all, I may get a text to go thru in 8+ hours if lucky, horrible static when I haven't moved, when I get the 15% battery left beeps I can't even take 2 steps before the phone dies & the gold metal winner- my battery dies quicker & I put it on the charger with it on but not physically using it & when I did try to use it I was losing power while charging! So phone has to be turned off to charge & I checked it 10 hours later and it only had 18% battery and died within 15 mins when I was talking to my doctor. Called customer service & was told to reset settings and nothing would happen to any of my pictures, docs, etc.... Another lie, I lost sentimental pictures that were nowhere else of my mother who passed 7 years ago-totally gone. I thought they were safely saved on the 64g sd card I had that is only used on this phone, and it's practically blank- have no clue how that happened. And now, all of a sudden, when I've been trying to save to my sd card I get the message that I'm not the device owner and can't do it, another WTF? My secure folder is also jacked up to high heaven cause I can't do anything to any files I have in it cause, all of a sudden again, I'm not an authorized user and to get in touch with IT at my business. I work at my house caring for my dad so I am the IT person & only owner (phone gotten after I left my outside job & I place all the security settings before I put anything on it cause I don't trust anyone with anything) also noticed that I used to just have my personal profiles with Google & my secure folder, but now they are copied into a business profile that I don't have access to find out who is the one with access to it. Option given to fix- reset your settings- wasn't doing it again and trying to delete the work profile which deleted my entire secure folder & everything in it. I was able to get most of it back, & thank God for Amazon prime for unlimited photos, I didn't lose anymore pics. 7 days ago I was given the opportunity on My Dashboard, on Boost's official website and app, to get a new Samsung Galaxy A32 5g phone on the Boost Up! program for $30 down, $13 a month totalling to $129.99. I'm leery so I screenshot everything. I'm not able to get it to go thru correctly for 2 days and call the # given if your having trouble. I was very clear & spoke slowly so the guy from India wouldn't get it wrong, I even had him read it all back to me and that was the last time I was nice. He sent me the contract to download in an email, I couldn't get to it until later due to an emergency and when I tried to download it I had to almost beat my phone to death to get it to read my taps, not touch sensitive anymore either. Well where I had to tap is extremely close to the check box for my esign. I went to read the contract & not 1 app they have could open it so I could read it. So I don't know what the contract says. Call customer service after trying for 30 mins & was given a summary of it & I saw that I was being charged $279.99 for the Galaxy A20 which is the phone I already have and am having to replace cause they screwed it up! Had to call customer service again, just keep hitting # & you'll finally get a live person & they said I accepted and signed the contract and would just have to pay it cause the phone had shipped at 11pm that night. I called them out on that lie & had to get loud and forceful to even get a supervisor who I thought was helpful but was just blowing smoke up my booty, and said he canceled it and nothing would change. I checked the next morning and I was being charged the $279.99 , stuck with their shoddy services for a further 18 months and I was just going to have to accept their shady practices. They also shipped a phone without a contract #, cause they couldn't find 1 until a good 24 hours later. Wrong girl to try this with. After trying to get this cancelled multiple times over phone & chat, I filed a complaint with the FTC on their fraudulent actions and the way they don't give a customer a way to cancel something they never accepted or signed. A phone arrived a day or 2 ago & I took the box out of the FedEx box & surprise it was the Galaxy A32 5g I had wanted. Now I've been trying to get them to get me the phone & price I was offered (I try everyday so far by at least 4 chats & multiple calls, which they inform me, I have to pay to ship it back myself the exact same phone I want, to be able to get a review to SEE IF I'M ABLE TO GET A REFUND or have to pay the full $279.99!!! I call BS. I've tried till I'm blue in the face and my blood pressure is high, to have them write a correct contract with the correct phone and price of $129. The other is actually void seeing that they have multiple recordings of my request for the A32 for $129(I've taken Gov't in college & worked with the Gov't so I'm not stupid) and many copies of the original offer, which I was told wasn't offered on Boost's Up!, I actually laughed at that agent cause it is the first thing that comes up when you go to the eligible phones. So now when I call & explain their incompetence & foolishness in trying to charge me all that without even trying to correct their mistake, I get put on hold for a good 45 mins to an hour before they hang up on me and I'm calling right back. I'm now contacting other Gov't agencies and looking into filing criminal charges for theft, swapping prices & trying to make me accept it or pay to correct their mistake while I know that if I did they would probably send me a damaged phone back. So I'd run away from this company as fast as possible and no I don't suggest anyone trying it. They are nothing but bold faced, lying trash that have shady practices , won't help you and try to force you to pay higher prices by passing you between departments or hanging up on you until you get tired of it, accepting it and moving on after it's over. Me- I'm fighting until I get my offer or they give me back the money they pretty much have stolen from me and am not backing down and hopefully no one else goes through this especially since my dad is medically dependent on being able to text me since he can hardly breathe and speak loud enough for me to hear him when we're in the same room. An if he cannot get me in an emergency because of this situation, it will be a lawsuit filed against them & I have all the documentation (chats, screenshots, etc...). Seriously I DO NOT suggest them for any honest service. I miss Virgin.

10 months ago

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P AC Milwaukee, WI

I bought both a phone and service from Boost thinking I could save a few bucks. You get what you pay for! I lost cell service numerous times while I was traveling in Wisconsin, MN, and SD for business, even though their coverage map falsely shows that there's supposed to be service in these sometimes populated areas! After getting tired of this lousy coverage, I tried to switch my phone (that I fully paid for & "own"), Boost Mobile is keeping a "block" on it, so I am unable to transfer it to a new carrier for 12 months! DO NOT waste your money and frustration with Boost Mobile- bad cell coverage and inflexibility/control of your phone!!!

10 months ago

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Michael Edwards

Here was my customer service experience reply to Boost Mobile: I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and they denied my claim when the phone was bought on 9/26/21. I Was told on 10/4/21 that was a mistake, but never got a replacement after spending my money on the phone that Imy wife need for work. Because of this incompetence I had to go to another company to get a working phone thus losing money on a trade in when the simple fix could have been to overnight another phone to a local store near me. I take the defective phone to that store to switch it out. Problem fixed and you guys can resolve the issue thus retaining business of a long time customer. No one from customer service associates to supervisors can think outside the box. I took 10 hours or more of my time waiting on hold and hang ups to speak to associates and supervisors to get a properly working phone only to be told that corporate will need to review the claim for a replacement phone. As of 10/11/22 nothing had been approved and the phone was bought online on 9/26/21. Also if I was told that if I wanted to return the phone for a refund, I would have to pay the cost for shipping and handling back to Boost Mobile even though you guys shipped me a defective renewed I phone 8. The customer service departments ,on both sides, need a complete overhaul as this is worst experience after a purchase I have ever had. I will file complaints with consumer advocate agencies and every chance I get I will tell my friends, family and associates to avoid Boost Mobile, and will continue to share the experience I had with your company. Because of this I transferred my 4 lines of business to another company that completely know how customer service is done. Boost Mobile sucks!!!!!

11 months ago

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Andrew Hall Nashville, TN

Absolute worst phone service I've ever had and hands down the absolute worst customer service I've ever dealt with. After I paid for a falsely advertised unlimited data plan a year ago Ive called boost mobile customer service every single week for over a year about the same problem of my phone running on 2g and 3g only even tho it says 4g LTE and four bars most of the time. I've called multiple times in a day and been told multiple different contradictory excuses for the problem. I've been thru troubleshooting thousands of times and over the year I've had at least 6 different phones so it's not a problem with the phone obviously unless I've been sold 6 or more defect phones. The customer service only knows to read from their script and if you want to skip steps due to calling for the same problem for a year they will either keep insisting you do the troubleshooting steps that any paying customer knows by heart by now, or they will forward you to a random line. I've been transferred to Samsung tech support after asking to speak with a supervisor, when I didn't even have a Samsung phone. Whatever you do don't ask to speak to a supervisor or ask for an employee id number for use when you inevetibely get hung up on.... I would spend ever single dollar I have to make sure I don't know a single person that is paying money to the false advertising/ theiving/ scammers that is boost mobile. It's no wonder that thousands are already suing boost mobile in small claims court (the only way boost allows for legal disputes). The FCC has said that data throttling is legal for now unless it gets to a point to where it's unfair or misleading and boost mobile has pushed that FCC rule to the absolute limit. If anybody reading this is considering boost mobile I beg you to please by an old computer and AOL 97 and save yourself the troubles of paying for something you'll never see

11 months ago

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Tabatha Clemmons Jacksonville, FL

This is the worst company I have ever dealt with. I ran into some issues and could only pay half of my lines I was told I could separate 2 lines from my family account and then just call to have all 4 lines linked back together. That was a lie when I called they said they could not put them back together and that I had to change all the lines to a $35 plan, a supervisor is the one that told me that I could link them all back together with a call. This is just one of many major problems that I have had with this company. When I first got one of the lines it was an android phone and they gave me a number that was connected to someone else’s iPhone and I could not even use the phone and that I had to wait to change the number because it is too soon that I had gotten the number. This is the worst company ever.

11 months ago

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Crystal Mcvey Princeton, WV

I have had Boost for about 4 years. WORST CELL PROVIDER I HAVE EVER USED! Service works sometimes, then sometimes my husband will have full bars LTE data and me right beside him has NO SERVICE in the upper left corner!! Customer service, well if you speak broken English they should be helpful FOR YOU but I’d rather not thanks. Now the price is great but obviously you get what you pay for. I locked into my plan when I first signed on and they do not offer this promo anymore so at one point they made it to where if you had this plan you COULD NOT UPGRADE!!!! You would just pay out right retail price if you wanted a new phone!!!!! Not even an upgrade price! Well an employee of boost told me they started losing so many customers they had to stop doing that. Lol I am currently looking for my next cell provider…

11 months ago

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L Rossi Portland, OR

I like the unlimited talk and text. I like not having to pay through the nose for service. 3 of us are on this plan and it costs 112.00 a month. Things have changed and it might cost more now, not sure. We signed up in 2017. the Negative is, that you cannot get ahold of anyone phone wise; however, you can go into their store to talk to someone. Everyone I have dealt with has been nice.

1 year ago

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practical intuition Peachtree Corners, GA

I cant enroll in autopay because their website wont accept my card?? The phone system doesnt accept payment after hours, for some reason! and I work overnight shifts. Maybe it was just me??The lady at the store ensured I could join my wife's plan after my first bill.( Sidenote:I told her to give me the $50 with no insurance for the meantime. My first bill was $60+$7 for insurance)Then, she tells me I cant when I join it, when I went in to pay. And now, here i am, after the second month of service with this junk company, writing this review. What happened?? Forget this trash company. I'm going back to metro. This company is trash.

2 years ago

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Mark Pittsburgh, PA

You can’t beat the price, I pay less than half of what I did previously for a family plan, but the network is awful. I’ve dropped calls sitting on the couch at my house from the network instability. Streaming is hit or miss, the service isn’t what I expected. They tout a large coverage map but realistically it has more holes than a sieve. The network does work how it’s supposed to about 60-70% of the time, so the price is definitely worth the headache if you’re on a budget or if you can supplement your phone use with WiFi.

4 years ago

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Simone Runyan Fort Wayne, IN

Overall I have had an okay experience with Boost. I have been a customer for 5 years. My experience with local stores is a different story however. Here is the three page letter I am sending corporate about my experience at two stores in Fort Wayne, IN: Dear Boost Mobile: I had a terrible experience at one of your Fort Wayne stores, and I would like to take a moment to share my experience with you. I am going to give you two versions, the very short version and the very long version. That way you can just cut to the chase if you want to. Everything I am about to tell you is true. It all happened at the 1101 Goshen Ave. location (well, and also at a store on Bluffton Rd., but I will get to that later). The Very Short Version: I would like to be refunded $50, which is the difference between the Motorola E4 Plus I purchased and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. store refused to refund me the difference. I am providing a copy of the receipt for the Motorola. I was not given any other receipts. The Very Long Version: I first laid eyes on your employees at the Goshen Ave. location on February 22nd. My ZTE phone (ZTE “Bolton”—See attached “Recently Used Devices” printout from myaccount.google.com/deviceactivity) would not charge. I asked your employee (Hari C., according to the receipt; I never asked for his name) what the problem might be. He only really seemed concerned about selling me another phone. I had to ask him to please put it on a charger to see if it would charge. He did that and said my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if there was still a warranty on my phone. He said, “I don’t think so.” I asked him what that meant, because it either is or is not under warranty. Then he gave me some kind of answer like, “It is not…I don’t think so…Probably not.” I asked him how we might be sure. He did Google ZTE warranty for me, and it turns out my ZTE is still under warranty. I have returned the phone to ZTE and am taking care of that part of things on my end. “Hari C.” and I argued for a bit about whether a charging “port” is the same thing as a charging “dock.” Truthfully, I didn’t care to argue, but I did want to use the right terminology when referring to something. I asked him if the two were one in the same, and he said something like, “It doesn’t matter.” He then was about to say something and then told me he couldn’t say it because it would be a very rude thing to say. I told him to go ahead and say it since we were all being honest. He refused. Things only went downhill at that point. I stood there for a few seconds debating on what to do. In retrospect, I should have just gone to WalMart, but I was busy yesterday and I just needed to have a phone. I let “Hari C.” sell me a whole package: The Motorola, which he assured me over and over was a “good phone,” the cover, screen protector, car charger, and an extra travel charger. To his credit, he did throw in a headset. The Motorola was awful. I run two businesses: A rental property business and a small taxi company. With regards to my taxi customers especially, I need to make sure they can hear me and I can hear them. When they tell me their pick up location, I need to be able to hear it the first time. I can’t afford to ask my customers to keep repeating themselves. They need to hear me also. The reception on the Motorola was just terrible. Very “tinny” and “far away” sounding. I had other (minor) issues with it as well, but I probably could have lived with those, had the sound quality been okay. I called Hari that night about five minutes before the store closed. I told him that the sound quality on the Motorola was very bad and that I would be in the next day. He said ok. Today I returned to the store and there were two men there. Hari remembered me from the day before. The other one had never met me. Both of them gave me a song and dance about how good the Motorola supposedly is, how they have never had any complaints or returns, etc. Hari kept blowing into the phone, as if that proves something. They told me to keep the charging port (or maybe the area next to it, not sure), free of debris, and the guy I had not met previously later recommended I purchase something to go in my ear so I can hear people. Between the two of them, it was like a vaudeville act. I told them they both must be joking, that this whole thing must be a joke, and I stormed off. I called Customer Care and spoke with “Tony,” who told me to go back to that location and ask for the manager and then inform him that I had 7 days to make an exchange. I returned to the store and asked the other guy (Hari was busy) if he was the manager. He said yes, but I have my doubts that he was. I told him what Tony said, and he still argued. Eventually he agreed to an exchange, but only after giving me a talk on how he would have helped me if I hadn’t copped an attitude. He pompously explained to me that he was only helping me because of my five year history with Boost Mobile. I don’t understand why he thinks I was the one with an attitude. Yes, of course I had an attitude when I was told I couldn’t exchange the phone. But up until that point all I did was struggle to get help. I told them that although I am not 100% happy with the ZTE, that I would like another ZTE because at least it has decent sound quality. We all decided it would be best for me to have exactly the same ZTE I had previously. I couldn’t think of what it was called. I asked Hari if we could look it up on the computer. He said no, but a few minutes later he said he “remembered” from the day before that it was a ZTE Prestige II. I trusted him because it kind of sounded right. (A few minutes later, I heard him whisper to the other guy something like, “Are we sure that’s what she had?” Apparently he was just guessing. The Goshen Ave. location did not have a Prestige II. Hari told me NO stores in the area carried it. I doubted him, so I made a couple phone calls and found out right away that the store on Bluffton Rd. carries it. The lady there was nice enough to let me exchange the Motorola for that phone. The guys on Goshen Ave. made me go home to get the box and charger. Then they told me to go to the Bluffton Rd. location to do the exchange. When I got to the Bluffton Rd. store, the lady there showed me the phone and asked me if it was the same as the ZTE I had. I told her it looked smaller, but that I would go ahead and do the exchange if no stores carried the model I actually had. She informed me that no other stores did because Boost no longer makes it. Having been lied to the whole day, I wanted to verify what she was saying by making a few phone calls myself, but it was getting late and they were all pushing me into doing the exchange. I was too tired at this point to really put up much of a fight. The exchange was made and I sat in the store for a few moments to download Gmail, Messenger, Facebook, and RoamPay X. The lady there made some snide comments about how the phone was functioning fine and how Boost had “nothing to do with” the apps I was downloading. I informed her that I just wanted to download those things before leaving the store so I could make sure they downloaded properly and I could use them. I left the store. Then I returned because I realized that the Prestige II was $50 less than the Motorola. I was informed that I would have to speak to the Goshen Ave. location about it, so I called them. They are refusing to refund the difference. Hari C. tried to persuade me to believe that I wasn’t being shorted on anything. How stupid do they think people are? So here we have come to the end of this completely true story. If you have made it this far, I thank you for listening, and for your prompt attention to this matter.

4 years ago

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Review Source

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Sharinda Hunter Waterbury, CT

What I like most about Boost Mobile is the shrinkage plan. If you pay on time three consistent times your price point goes down. I also like the pay as I go option. What I dislike is I wish I could use the same phone number on another plan.

1 year ago

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Dee Farquharson Washington, DC

Boost Mobile is very similar (in my experience) to Virgin Mobile. Both are under Sprint and the connection could be spotty at times. I had Boost before they had the unlimited plans; they used a minutes/top up system. It wasn't too bad for the money. The phones were very expensive (which makes sense for the time, since post paid companies had contracts and sold the phones at a discount to balance it). It may be better now that the cell industry has changed.

3 years ago

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Danny lin Queens, NY

I placed an order online on 11/26, received the goods on 11/26, and requested a return on 11/29. The customer service told me that it has been more than 7 days to return the goods. It turned out that they started counting from the day you placed the order, not the day you received, so I suggest that if want order any phone from boostmobile.com ,remember to call immediately after placing the order to request a return, because it is too late to call after you receive the goods!

9 months ago

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BlueDragon Beast Darien, GA

I got a Samsung A10e a couple of weeks ago. Note that it had the unlimited data plan. I dont live in any city areas and the data plan doesn't make sense no matter where I am! One second I'm sitting in the bleachers in my schools gymnasium. The next, I go to my weight lifting room, hardly far away from the gym. And guess what? THE MOBILE DATA TURNED OFF! And there is a phone electricity tower right next to my school, it doesn't make any sense! The ONLY time I can call or text is when I'm out of wifi. Do NOT get the BOOST Mobile plans for any reason!

11 months ago

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Kathryn Frye Baltimore, MD

ZERO STARS!!! I am really getting tired of paying for FOUR phone lines a month and not having any service. I have the iPhone 12 Max Pro that I keep updated with software updates. Cautious about Apps I download and buy extra space just to be on the safe side. I even pay for boost wifi and can never use it do to the lack of connection. I can restart my phone (which I do nightly), turn airplane mode on and off and still only get SECONDS of cellular service. I can also send a signal to my wifi to reboot it but nope it doesn’t fix my issue!! I rely on my phone for emergencies due to having six boys but when my husband tries to call me it just goes straight to voicemail. I also reply on my phone for work on occasion. I’m so very disappointed in boost!!! Maybe if they stop merging with everyone their loyal customers of many years wouldn’t leave them but I have no choice.

1 year ago

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Michael Rogers Nashville, TN

We decided to switch carriers because we wanted new phones snd a low phone bill...wrll you get what you pay for. We went into the store several times and each time we asked the sales associate are you sure we can get service....OH YES MA'AM 4G THEN 5 G ONCE YOU ARE ON 411 HWY which is only 1/10th of a mile from our home!!! I had doubt because when I pulled up the area it showed we wouldnt get service but when the associate pulled it up OH YEAH WE WOULD HAVE GREAT SERVICE IN 4G NETWORK! So after choosing phones our plan we switched and I have regretted it since day 1!!!! Started with the associate taking almost 3 hours to get everything switch on my husbands phone then we were told he would have to enter over 500 contacts by hand i said NO WAY...this was the beginning of a phone nightmare! We DO NOT have 4g or 5g service we have basically NO SERVICE!!# We have to sit by a window just to be able to talk and lord have mercy if we use internet or trying looking up anything. We have missed so many calls and actually had dr appt cancelled cause we couldnt be reached . I believe the associate mislesd us just for commision and I have nothing good to say about her the store or boost mobile

1 year ago

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EmF Austin, TX

I am switching carriers today. For the past 4 months i lose signal for a few hours once a month. This month tho, ive had no service since the billing cycle renewed. 3 days going back and forth through their chat and their number and only temporary fixes that last maybe a few minutes after ending the chat or hanging up. They wont refund my balance for this month claiming theres been data usage. I have to file a dispute through my bank. I am beyond fed up. Ive had perfect signal the past couple of years and suddenly i cant even get my weather app to refresh. Calls are dropped, or cant be placed, texts send about half the time. They refuse to admit fault on their end and are persistent it is just my phone, despite being told about previous connection loss and my husband also not able to connect to internet or voice services. How many network resets can we make our customers perform on one day game, i swear. I dont know who they sold out to, but they need to do better. Theyre losing 3 contracts today because of their erratic service, interruptions, and poor customer service.

1 year ago

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Linda Flewellen Marietta, GA

I tried to BoostUp through the site and my Dashboard was not showing the installment options nor the BoostUp price and thus, I had to call and make my purchase via the phone representative. Once the order was placed, there was supposed to be an e-signature link on my Dashboard so I could sign the agreement but it wasn't there. When I called and chatted with Customer Support, I was told I would need to go to the local store and sign it there... but that's incorrect as they have the same access to my Dashboard as I do and did not see any link. I think it is my Dashboard as I logged in under a different browser and computer as the technician said it was on my end. A case was open for them to look into why I did not initially receive the email nor the link on my Dashboard and after several hours, I did get the email with the link. However, the link did not work since my BoostUp agreement isn't being reflected on my Dashboard. It is giving a 404 error page not found - because it can't link to what is supposed to be on my Dashboard!!! I have spent 2-days and lost income while trying to get this resolved so I can sign the agreement and have my phone sent out... the order has been placed and, I've already paid for the new phone. I find it totally unacceptable that they are unable to provide me with a paper agreement to print and sign and, the fact that they are unable to figure out why my Dashboard isn't working. I have been a faithful customer of Boost for over 10 years but being a loyal customer, I guess doesn't mean anything nor would it be a cause to "do whatever is necessary" to satisfy the customer.

1 year ago

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T Timgillis58 Charlotte, NC

These review websites always seem to review the marketing literature - what the company SAYS they offer - rather than what is actually provided. Let me tell you my experience with Boost Mobile: the service is awful, the website is awful, the customer service is awful. Their coverage map is a joke. I live in Raleigh, NC, and there are places right here in town where I can't get service! Like inside a Walmart right in the middle of town. Many places in the county I don't have service, even though other people with AT&T, Verizon, or Spring have 4 bars. If you are planning to travel to the mountains or the coast, forget it. It's ridiculous. The 4G / LTE service is spotty when it is available. Customer service is frustrating at best. Long wait times, hard to understand customer service reps, and little satisfaction for major issues. Good luck if you ever want to talk to a supervisor. Or even have one contact you. And please, please DON'T EVER give them your bank card information to use their online payment options. Purchase top-up cards from Amazon, Walmart, or Target, and pay your bill that way. Someone at Boost Mobile made a fraudulent charge for almost $400 on my bank card, and of course they had "no record of it in their system." Thank goodness my bank reversed the charge. I requested to talk to a supervisor, and of course no one ever contacted me about the issue. To my great distress I ended up having to spend an extra year with them when I purchased a new iPhone from their website. Even though the advertising said "no contract" they would not unlock the phone for a year. Do yourself a great favor and find another phone company.

1 year ago

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Tosha R Harriman, TN

I like Boost Mobile in the beginning until my phone messed up and I had to go through the horrible insurance company that they go through these people send you phones that does not even work they have sent me three phones already none of them work I'm so over it I am switching phone services

1 year ago

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Dennis Zehner Lawrence, MI

The only reason I gave a 1 star review is because 0 isn't available. Boost started out okay but has steadily declined in the year I've had them. At this point I'm able to access the internet about 10% of the time on 3 bars of 3G and even more rarely on LTE. Calls frequently won't connect or drop and currently texts are a 50/50 shot of going through. Hands down the absolute worst service I have ever had. As soon as my current month is up I will immediately be switching to another carrier along with most of the boost mobile customers in my circle of friends. It's a ridiculous failure. The service is so bad that I haven't had enough signal to call customer service, not that they would ever actually connect me to a human being or would do anything about it. If you own boost mobile stock, dump it because this carrier is headed down the toilet quickly.

1 year ago

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Tracy Colorado Springs, CO

service is okay. paid off a phone with boost went to switch over to another company with better service and was told boost will not unlock my phone that i paid for unless i have it activated for one year. even though i was with boost for over 3 years. If i paid for the phone i should be able to use it where i want. i would have stuck with boost but there was no service where i needed to use my phone at.

1 year ago

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Define Cape Girardeau, MO

How is this company not considered a scam? The whole buying process, getting in contact with someone, and the refund process is garbage in my book. If you want to return the phone because you don't agree to their horrible, one-sided policies, then you will need to return the phone. Which you would then need to use your own return method that will cost you more money, try to contact someone, which is hard to do without a boost mobile phone number, and then have them give you a warehouse address. And then return the phone within 7 days so you even get a refund. And then the refund takes 14 business days. This is a garbage of a business and I don't know how it is not considered a fraud. I'm sure the owners know and it's just a quick money grab for everyone they try to screw over.

1 year ago

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Susan F Philadelphia, PA

I just had to switch my account from Boost to another carrier after they tried to charge me for something I did not sign up for which was some game thing called mini-me games. But before that I was not receiving texts or even phone calls. I had to resort to using Twitter DM as a back-up contact. But all that isn't even the worst. After I contacted customer service (which is really, really hard to do by the way) to have the mini-me games fee removed, I was blocked from transferring my phone number, which I had for over 10 years via great old Virgin Mobile. I was forced to get a new phone number. After Virgin Mobile went out of business, all their customers were forced to sign on with Boost. What a horrible company! What a nightmare!!

1 year ago

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Kelly Clarks Summit, PA

In short, if you purchase online you're taking a risk. If you have any delivery issues, it all falls on the customer and if you want to cancel an order they pretty much won't because "they will put in a ticket but there is no guarantee." In detail, this was a long, exhausting week going back and forth with the 1-800 number. I'll try to sum up the main details. First, I ordered a 200$ phone on Sunday night and decided quickly it wasn't what I wanted. I tried to cancel the next morning (Monday). See above. I get a call from Boost Mobile on Friday that the phone was delivered Wednesday. I never received a shipment confirmation. I never received the phone. For context, I recently moved to a good neighborhood. I had a Samsung tablet fixed and left on my porch for hours without issue. I promptly call the 1-800 number to inform them it didn't arrive. They opened an "investigation." I was required to file a police report with a list of information and send it to a complicated email address. I asked for these instructions to be sent via email. They said they didn't have that capability. I spoke with the police department Monday. I wasn't surprised when they said they never heard of such a thing and didn't want to do it. THEN, I spoke with Amy Supervisor who told me if the police won't file a report they can't refund me, that I can't talk to another supervisor, I can't have her direct line, and I can't speak to her boss (Aseundy) but she can call me back (she never called). Then Jay Supervisor told me I don't have to worry about a police report that they will still investigate. THEN I got a call later that evening saying they are closing my case because I didn't provide one. SO I drove the Boost mobile rep down to the police department to speak to the chief of police. The chief informed them that he doesn't just file police reports without following up on them and as far as he can see there is no crime. They informed him that this is their process. So the chief of police wrote up a report (that was closed at the same time it was opened) and I got my refund. Couple of other things, there is no corporate number for Boost Mobile. Every time you call you will speak with a rep who will verify all your information, go through every interaction you've had with boost, and then you will hear them typing. For reference, I called to confirm that they received my police report (because they don't send confirmations for those either). That took approximately 20 minutes and they couldn't confirm. Also, I have been a customer for 8 years. That is close to 10k I have given to this company and I will be leaving over a 200$ phone. :)

1 year ago

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Erica ,

You are told no contract, that's a lie. They indicate that under federal law and policy of locked phones the company will not unlock your phone until you completed a year with them. Even though its a prepaid plan no contract the device has terms and conditions when you are offered them. Its a year to unlock despite you bought an apple phone at a discounted price by the manufacturer. There internet is terrible worst than Metro pcs. It will work a week or two even when you do not use internet and the internet run very very slow. This company free phones and offers are not worth it. Take your business some where else, don't make the same mistake I and so many has made. Its not unlimited data its not an unlimited plan. The plans are a lie they 3 phones for 90. Then every month I see 100.00 telling me I have a discount of 10.00. Why are they telling me that

1 year ago

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waka waka Marstons Mills, MA

Absolute Worst Company I’ve ever had if I can recommend one phone company to you this one would not be it. First up we were trying to call today to ask why my phone number wasn’t working even though we’d payed the plan for both mine and my mom’s yet they kept talking in circles saying different things then had the audacity to hang up on us and it happened two more times! I swear to god the phone service isn’t even good yet the customer service was absolutely horrendous! I’m changing to a better phone company and if you ever think about switching to boost just don’t save your money instead especially since every time you call their “customer service” they charge you. Make the smart decision and don’t switch to boost.

1 year ago