Boost Mobile

Until recently I have had nothing but positive things to say about Boost Mobile. I enjoyed the customer service, the phone service they provided, and the ability to upgrade my phone for free each year. However, my most recent experience has left me wondering whether or not I want to continue being a Boost customer. I recently decided to upgrade to the iPhone 16 Pro Max. My troubles did not begin until my new phone was set to arrive, and I was informed that I would require someone to be home to sign for the order. Unfortunately, the item was shipped with UPS, and they were unable to provide a specific delivery time window for me, so when they tried to deliver, I was at work, as it was a weekday, during the day. I reached out to UPS to see what options there were, in terms of waving the requirement of a signature, or potentially me picking it up at the UPS store, and they informed me that the shipper (Boost Mobile) had placed restrictions on the shipment, so the delivery options could not be changed whatsoever. But they did tell me that the shipper (Boost) could call them, and waive the restriction, but I could not do anything on my end. I then decided to reach out directly to Boost, and was shocked when they told me that hey were unable to provide me with any option whatsoever. They could not even cancel my order, and allow me to have it shipped to UPS store for pickup. The only option they offered me, was that when UPS tried to deliver my item again, if I was unavailable, my product would be sent back, and I would get a refund. They offered me no option in terms of getting the item picked up from a UPS store, or potentially pickingup from a Boost Mobile store. I find it extremely shocking and inconvenient that there are literally no option other than me having to take an entire day off of work, so I can sit around and wait for UPS to arrive in order to receive my item. I have bought several high price items over the years, and I have never run into an issue like this. Typically there is always an option to either pick it up at a retail store, or pick it up at the shipper store, or even wave signature requirment, but none of this was an option to Boost Mobile. This experience has left a really bad taste in my mouth, due to the lack of their ability to help me whatsoever. Now I am tasked with the difficult choice to take the entire day off of work, simply so I can receive my new phone. And am questioning whether or not I want a customer with Boost. It is not realistic for companies to expect their sit at home all day, waiting for their orders to arrive. I understand these policies are enacted with the security of the customer in mind, but it is completely ridiculous that I did not even have the option to reschedule my package for a different day, or get any update on the timeframe my package is delivered, due to the restrictions placed on UPS by Boost. There is no security risk whatsoever involved in allowing me to reschedule my package be delivered for a different day.

I cant enroll in autopay because their website wont accept my card?? The phone system doesnt accept payment after hours, for some reason! and I work overnight shifts. Maybe it was just me??The lady at the store ensured I could join my wife's plan after my first bill.( Sidenote:I told her to give me the $50 with no insurance for the meantime. My first bill was $60+$7 for insurance)Then, she tells me I cant when I join it, when I went in to pay. And now, here i am, after the second month of service with this junk company, writing this review. What happened?? Forget this trash company. I'm going back to metro. This company is trash.

Overall I have had an okay experience with Boost. I have been a customer for 5 years. My experience with local stores is a different story however. Here is the three page letter I am sending corporate about my experience at two stores in Fort Wayne, IN: Dear Boost Mobile: I had a terrible experience at one of your Fort Wayne stores, and I would like to take a moment to share my experience with you. I am going to give you two versions, the very short version and the very long version. That way you can just cut to the chase if you want to. Everything I am about to tell you is true. It all happened at the 1101 Goshen Ave. location (well, and also at a store on Bluffton Rd., but I will get to that later). The Very Short Version: I would like to be refunded $50, which is the difference between the Motorola E4 Plus I purchased and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. store refused to refund me the difference. I am providing a copy of the receipt for the Motorola. I was not given any other receipts. The Very Long Version: I first laid eyes on your employees at the Goshen Ave. location on February 22nd. My ZTE phone (ZTE “Bolton”—See attached “Recently Used Devices” printout from myaccount.google.com/deviceactivity) would not charge. I asked your employee (Hari C., according to the receipt; I never asked for his name) what the problem might be. He only really seemed concerned about selling me another phone. I had to ask him to please put it on a charger to see if it would charge. He did that and said my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if there was still a warranty on my phone. He said, “I don’t think so.” I asked him what that meant, because it either is or is not under warranty. Then he gave me some kind of answer like, “It is not…I don’t think so…Probably not.” I asked him how we might be sure. He did Google ZTE warranty for me, and it turns out my ZTE is still under warranty. I have returned the phone to ZTE and am taking care of that part of things on my end. “Hari C.” and I argued for a bit about whether a charging “port” is the same thing as a charging “dock.” Truthfully, I didn’t care to argue, but I did want to use the right terminology when referring to something. I asked him if the two were one in the same, and he said something like, “It doesn’t matter.” He then was about to say something and then told me he couldn’t say it because it would be a very rude thing to say. I told him to go ahead and say it since we were all being honest. He refused. Things only went downhill at that point. I stood there for a few seconds debating on what to do. In retrospect, I should have just gone to WalMart, but I was busy yesterday and I just needed to have a phone. I let “Hari C.” sell me a whole package: The Motorola, which he assured me over and over was a “good phone,” the cover, screen protector, car charger, and an extra travel charger. To his credit, he did throw in a headset. The Motorola was awful. I run two businesses: A rental property business and a small taxi company. With regards to my taxi customers especially, I need to make sure they can hear me and I can hear them. When they tell me their pick up location, I need to be able to hear it the first time. I can’t afford to ask my customers to keep repeating themselves. They need to hear me also. The reception on the Motorola was just terrible. Very “tinny” and “far away” sounding. I had other (minor) issues with it as well, but I probably could have lived with those, had the sound quality been okay. I called Hari that night about five minutes before the store closed. I told him that the sound quality on the Motorola was very bad and that I would be in the next day. He said ok. Today I returned to the store and there were two men there. Hari remembered me from the day before. The other one had never met me. Both of them gave me a song and dance about how good the Motorola supposedly is, how they have never had any complaints or returns, etc. Hari kept blowing into the phone, as if that proves something. They told me to keep the charging port (or maybe the area next to it, not sure), free of debris, and the guy I had not met previously later recommended I purchase something to go in my ear so I can hear people. Between the two of them, it was like a vaudeville act. I told them they both must be joking, that this whole thing must be a joke, and I stormed off. I called Customer Care and spoke with “Tony,” who told me to go back to that location and ask for the manager and then inform him that I had 7 days to make an exchange. I returned to the store and asked the other guy (Hari was busy) if he was the manager. He said yes, but I have my doubts that he was. I told him what Tony said, and he still argued. Eventually he agreed to an exchange, but only after giving me a talk on how he would have helped me if I hadn’t copped an attitude. He pompously explained to me that he was only helping me because of my five year history with Boost Mobile. I don’t understand why he thinks I was the one with an attitude. Yes, of course I had an attitude when I was told I couldn’t exchange the phone. But up until that point all I did was struggle to get help. I told them that although I am not 100% happy with the ZTE, that I would like another ZTE because at least it has decent sound quality. We all decided it would be best for me to have exactly the same ZTE I had previously. I couldn’t think of what it was called. I asked Hari if we could look it up on the computer. He said no, but a few minutes later he said he “remembered” from the day before that it was a ZTE Prestige II. I trusted him because it kind of sounded right. (A few minutes later, I heard him whisper to the other guy something like, “Are we sure that’s what she had?” Apparently he was just guessing. The Goshen Ave. location did not have a Prestige II. Hari told me NO stores in the area carried it. I doubted him, so I made a couple phone calls and found out right away that the store on Bluffton Rd. carries it. The lady there was nice enough to let me exchange the Motorola for that phone. The guys on Goshen Ave. made me go home to get the box and charger. Then they told me to go to the Bluffton Rd. location to do the exchange. When I got to the Bluffton Rd. store, the lady there showed me the phone and asked me if it was the same as the ZTE I had. I told her it looked smaller, but that I would go ahead and do the exchange if no stores carried the model I actually had. She informed me that no other stores did because Boost no longer makes it. Having been lied to the whole day, I wanted to verify what she was saying by making a few phone calls myself, but it was getting late and they were all pushing me into doing the exchange. I was too tired at this point to really put up much of a fight. The exchange was made and I sat in the store for a few moments to download Gmail, Messenger, Facebook, and RoamPay X. The lady there made some snide comments about how the phone was functioning fine and how Boost had “nothing to do with” the apps I was downloading. I informed her that I just wanted to download those things before leaving the store so I could make sure they downloaded properly and I could use them. I left the store. Then I returned because I realized that the Prestige II was $50 less than the Motorola. I was informed that I would have to speak to the Goshen Ave. location about it, so I called them. They are refusing to refund the difference. Hari C. tried to persuade me to believe that I wasn’t being shorted on anything. How stupid do they think people are? So here we have come to the end of this completely true story. If you have made it this far, I thank you for listening, and for your prompt attention to this matter.

Boost mobile used to be a decent service (a Subsidiary of Sprint). Sprint merged with T Mobile and well, T Mobile didn't want Boost mobile (Google for whole story). Dish Network (AT&T company) decided to buy Boost. Service from Boost absolutely STINKS . There are areas that drop you if your streaming (data issue) and in those areas , best of luck in connecting a call. Very disappointed in the quality of service from Boost Mobile. Buyer Beware...

service is okay. paid off a phone with boost went to switch over to another company with better service and was told boost will not unlock my phone that i paid for unless i have it activated for one year. even though i was with boost for over 3 years. If i paid for the phone i should be able to use it where i want. i would have stuck with boost but there was no service where i needed to use my phone at.

The service for phone is somewhat limited only to be surpassed by the Hot Spot capability (not). Wireless hotspot is usually available, slow, and intermittent. Trying to get service is impossible. The response is that they will get a technician right on it. Sure... Truth be known, the service is up and down like a toilet seat. I am less than 1/2 mile from the tower in a very rural area and the download speed is 5MBPS or less and upload rarely gets to 1MBPS. Cannot use VOIP or video surveillance if your life depended on it. Forget FAX.

Boost mobile offers good plans but there high speed WiFi is not high speed. It is always extremely slow. Only get 2 bars. Takes forever to download. Websites come up slowly. I have 5mg high speed and it’s never fast. It’s gotten worse since I signed up years ago. Can’t email customer service anymore.

I love having my hotspot to use but ever since they went to dish network signal has been very bad place I used to get full bars now I'm lucky if I get 1. Just went down hill.

I just brought a new phone from boost Mobile that have not work I brought it on Saturday and I'm getting nothing but bad service and customer service is the worst so I have eyes people do not get boost Mobile at all.

Love the price but their customer service and online bill pay needs a lot of work!!

Can't be on the phone and the web at the same time and service sucks at times

bad signal ,poor cover,internet too slow ,bad experience