Boost Mobile

Crime organization Boost Mobile and the insurance company is a crime organization. I sent my phone to get screen fixed and they sent it back with no Sim card I changed my number and that's when I found out my Sim card was cloned and turned on from with in the company. I literally had 2 numbers for one phone. They broke in my cash app account and changed setting to emails. They leaked my information to the dark web. I called both companies boost said call live wire and live wire said call boost. Please stay away and pass this on. This Company changed. They laughed and hung up in my face. I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called fcc. I wrote supervisors I am getting no help meanwhile they have everything that was on my Sim card. This is so disgusting and disappointing and to get someone to look into this is like trying to drive the moon to the sun. You would think that all the trust we put in these phones they would at least check it out. We trust these cell phone companies with everything. We do business, upload pics and important documents on our phones and it's so easy for a worker not even a common theif but a worker at work to take your Sim clone it send my phone back to me with no Sim card and completely get away with it. Nobody looked in to this. I even call the president of boost mobile. I want justice this is unfair and mean to do this to a client that been with boost 20 years. Please pass this message and Stay away from Boost Mobile. I never got anything solved and they tried to break in to my accounts again. I called police attorney General no one did a thing. Please take my advice and stay away from this evil organization trust me you won't get any help. If I can stop someone from going thru this that is justice. I'm stuck and don't know what to do about this 😕 please any advice will suffice

Boost Mobile is ripping me off and I cannot get any help with my account. It has been three months and I still cannot receive calls or text. I can make calls to anyone and send text to other iPhone users. This has been going on for approximately three months. So let's say September/October 2024 timeframe. I have called customer service who in turn sent me to tech support who in turn sent me to advanced tech support and then specialized support. To no avail, I still (Jan 2025) can not receive text and calls. In the past few months I have spoken to numerous people. Spent days (if you count up the hours I have called) on the phone. Been guaranteed that each troubleshooting step would work. Doing many of the same trouble shooting repetitively. To the point I had to start saying, "The definition of insanity is doing the same thing over and over and expecting a different result. So if you are not going to actually read what was ALREADY done so you can maybe try something different, then you should just not waste my time." For some that fell on deaf ears. Some suggested that is was an update issue (that they claimed to have) with iPhone. Stating that the update affects iPhone users capability to receive calls and text from non-iPhone users. But that doesn't explain why if you call my number, it says it is out of service. Which ALL of the techs found weird because I WAS CALLING FROM THE NUMBER/PHONE! So, within the past couple weeks, whenever someone calls they get a message that the number is out of service. I found that out from my doctor's office when they emailed me to update my phone number. I explained that I had the same number. I called Apple Care and was on the phone with them for 45 minutes. They ran diagnosis remotely and found nothing to be wrong with the iPhone. They stated that this was an issue with Boost's network. I was referred back to Boost. I then decided to contact T-Mobile because I wanted to know if there was something that might have gone wrong with the "port out" to Boost. Both Boost and T-Mobile stated that there was no trouble with the port out. I mean I have covered all of the basis to try to assist BOOST with getting this figured out. I have paid my bill on time. My account is in good standing. If this is a iPhone and Boost network issue, I suggested that I would go to the Galaxy Z Fold (which was comparable with the iPhone price I have) to just get service. I was told I had to wait (Ivan the resolution manager 1-6-25) until April 2025 to get another phone since I have been "such a good customer" as my payments are automatically deducted. He could also give me 6 months of service. Why would I need that when I cannot get the service I have been paying for? My resolution is this. I would take the Z Fold with the same payments I am making on the iPhone. If that fix the problem, then no harm no foul. If you won't/can't do that, then give me all of the money I have paid for this iPhone, I send the phone back with NOTHING due, refund the service (since I have been with you as compensation for all of this) and allow me to port my number out to another carrier. I don't see this as being too much with the endless time I have spent trying to get this corrected. Not being able to have my family contact me during the holidays. Money I have missed as I use my phone for business. The frustration of being hung up on and having to call back. So many other inconvenient situations. Which all is still ongoing as no resolution has been offered nor given.

This company is horrible never experienced this in my entire life owning a phone. Paid my bill 3/17/24 and next bill is due 4/17/24. They deactivated all my phone lines stating my 3/17/24 bill is due. Although I have proof showing my bill is paid and the money was took out my bank account and it shows online when made payment and I have the email confirmation. All that doesn’t matter they still states they have to do an investigation and my service will be deactivated until then which could take 2-3 business days. Customer service is a joke and no help. I work from my phone and not only am I missing out on money but they don’t think I should be compensates for the days my phone have been deactivated. Even spoke with a supervisor they all a joke. So this company took my money and turned my phone off at their leisure. My husband on a different plan and paid his bill the same day yet his phone is still on. Like how can they do this and then you are the one suffering their mistake. I have no home phone so literally we are without service until they finish investigating I don’t know what when I have all the proof they need. They was quick to turn it off but not quick to turn it back on.

They straight lie! Told me I had 40 gigs of mobile data and 40 gigs of hot spot. When in fact, they are one and the same. I hooked up my computer for hot spot use after looking on their app and seeing I had hot spot data left. It used all my high speed cellular data and yet still tells me I have 23.1 gigs of hot spot data left available. Now I have no high speed data left to work as I need my internet to work with. Their app has 2 different gauges one with high speed data and one with hot spot data leading you to believe they are not the same when in fact they are. Called to get this issue fixed and they tell me the only thing I can do is spend 5 bucks on one (1) gig of high speed data. I asked for a supervisor and after explaining 5 different times what my issue is to someone who spoke broken English, she basically tells me I’m screwed. And proceeds to tell me to use Wi-Fi. Mind you, if I had Wi-Fi I wouldn’t need hot spot. Go to metro or Comcast if available in your area as they are both much better than this Cracker Jack so called excuse for a mobile carrier.

Terrible and keeps getting worse. They sell you defective phones and then won't trade them out or repair them, you have to return the bad one and buy a brand new one which takes a long time and costs extra money. People call and you can't hear them. Sound quality is bad, connections are unreliable. Their mandatory "Boost One" app is absolute trash that advertises EARN FREE WIRELESS and then when you try to do that, there are 500 catches and scams attached, plus the terms keep changing and the benefits keep being reduced. Takes a literal year to get your phone unlocked and even so there are conditions to it, and you have to phone them up and wait on hold to do so. Do not go with this company. It's garbage. Every time I think it can't get worse, they find a way to go below the bottom of the barrel and are probably at bedrock now. As soon as this phone gets old I'm throwing it out and starting over elsewhere.

I switched my services to them and I went a whole week without service. They kept telling me to give it 24 hours and the services should be activated. After 4 days of no service I contacted them again and all they could say was, "Keep waiting. The services should be on soon." Finally I got fed up and went with another company and got activated within 30 minutes. I took the phone back to Boost and asked for a refund and they wouldn't take the phone back or refund me for a phone they couldn't get to activate. They even tried another phone and it didn't work either. $131 down the drain. Never again will I think about dealing with Boost. They are pure junk. There's no way to talk to management because they know they rip a lot of people off. Lesson learned. Always read reviews.

If I could give Boost Mobile zero stars, I would. My 85 year old mother has a Boost Mobil plan that has unlimited talk, text and data. They shut down my 85 year old Mom’s cell phone, stating she is abusing the phone. My mom lives alone and when I called them to request her phone be turned back on, I was told to send an email and they would look at it. The email was sent yesterday (2/20/23) and her phone remains off. Her phone has been off since Saturday, 2/18/23. My mother falls a lot, and it appears that Boost Mobile only cares about money, and not their customers. My Mother has paid her phone bill in time, Every Single Month. If you are thinking of choosing Boost Mobile, I’d think twice before making that mistake. Signed, concerned daughter of an 85 year old mom.

I've had Boost for about 7 years, service has been okay until this year. I've called numerous times about no service, calls cutting out and dropped calls. I haven't had a problem with text, and I rarely use the data plan, so no comment about that. The beginning of the year I called when the service started going downhill, they did something to my phone and it worked for about 3 weeks. I called 6 months ago, same thing. I called 2 months ago and they did something but it only lasted a week. Every time they claimed there was a tower out...FOR A YEAR? 3 weeks ago I called and they told me I needed a new phone. Well, 2 days ago I switched to XFinity and so far so good. When I called to get the account number, they offered me all kinds of deals and a new phone, why not 3 weeks ago? Too late. I understand they were taken over by DirectTV and are working on another plan, but they won't have any users left if they wait any longer.

BUYER BEWARE! No data or MMS, and no refund! 3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan. We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #1034472). We've been told the ticket has been escalated, but other than that answers are hard to come by. Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either. I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help. Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

First of all, I do not want to give any ratings. This is NOT absolutely recommended. Okay, to compare with metro pcs. They have a better deals at the same rate and better with service. I mean, the internet and with every other consumption. I have been using this service for a couple of months but hey why am I writing this? I am not a person who is willing to feedback behind. But boost mobile made me do it. I am paying $50 for an unlimited plan which is still a good affordable price. But not attempted anymore. Service sucks. Data sucks. Speed sucks. Yeah, money talks. If I put my investor side, I would never put any cents here. They should know better. If this may help, go for a better carrier out there but uh no boost mobile.

THIS PIRATE company held my phone number hostage since the SIM card they sent would NOT activate on my unlocked, listed compatible phone. They ported my number from the carrier I was with but could not get my phone to work. They said to wait for a special sim card they would send. It did not work after 5 days without a phone. They suggested I go to a retail store because they could not get my number back to me. I went to the store and the clerk said no problem to get MY phone number back BUT I had to buy a phone from him. I agreed because I really needed that same number back but he would not give me the new customer price on the phone which listed for $119 $69 for a new customer, NOPE NOPE NOPE He charged me $180 for this low end phone and I still had to BUY another sim card after having bought 2 already for another $15. THIS WAS ROBBERY in my opinion and guess what I used the phone and it kept dropping calls every few minutes. I put in a complaint to the FTC and also the State attorney general. I disputed the charges with my credit card company. So far I received a credit for the $15 sim card only. Waiting on a resolution for the phone overcharging. I did switch the phone I originally was trying to use with boost. I went to a new company and my phone and my service is fine now. Proceed at your own risk with boost. Most phone support are so heavily accented that communication is VERY difficult as well. Zero stars is too many

With more than ten years of service, eventually I purchased a new Boost phone (at full price), not knowing that they would require a different plan at a 40% increase to activate it. After a time, I realized that I could change my new sim card for a different one from Boost for $25 and retain my old plan. Soon, I found that Boost would be discontinuing 3G service and my new phone with their sim would no longer have service after 3/31/22. Now, I MUST pay at least 40% more to continue using my phone, on which I use minimal data and minimal talk and text. On easily finding another plan at better features and better price, I tried to move my new phone -- NO, after about 18 months I DIDN'T HAVE IT ON THEIR PLAN LONG ENOUGH FOR THEM TO UNLOCK IT!. OK, so I'll just get another phone on a new service. After contracting with another service with MORE data for 20% LESS money, I tried to move my number of more than ten years. NO --- not on my Boost dashboard anyway, and not with my account number which I had for my entire Boost service. On their "Chat", I found that I needed to contact the Boost port in/out dept to move a number. "Chat" instructions to contact that dept did not work, but after being on hold for more than two hours, and Boost assurances that they could help me, they simply disconnected. On a subsequent phone contact from my new phone on my new service, Boost bounced me around for awhile before offering to send my new account number from my newly discontinued account (due to my non-payment since they told me that they could not continue 3G service for another month) only to my old cell phone and only if I paid for another month of service (or non-service) to enable it's reception. This was simply not worth the hassle and it was certainly best to be rid this vermin ASAP!! I would certainly recommend that anyone look for another service which provides reasonable customer service and does not flaunt all FCC regulations at every turn.

I have had an inexpensive account with Boost Mobile for several years. I had a balance on my account of over $270 that I was slowly using up. Then Boost Mobile informed me that within less than a month, 3G was disappearing and my account would be unusable. I checked out my options. I could buy a new phone and a new plan at seven times the rate I was currently paying, or I could forfeit my $270 by closing my account. They refused to even entertain the idea of refunding my money for services not rendered. Since I could not afford their least expensive option, I have to let them keep my hard-earned money and get nothing in return. Horrible company to rip off a senior citizen who couldn't afford to pay their greatly inflated "lowest-rate plan."

Service In Tampa bay is really bad not even 1 bar of cell service, my normal Metro phone has 4 bars of service, the 5G is really bad, it should be called 2.5G. I called Boost mobile for support for issues with calls and text messages from other people I do not know, the AT&T calls selling direct TV, and other calls routed to a new number provided by boost (test phone, before giving up the metro phone), Support is routed off shore, and they read out of a book it seems, 3 times and one one rep said she can't help and said maybe a new sim card, ? what really, and I asked to be transferred to manager or someone on US soil and she could not. Now this is how it is to be, phone cost 427.00 and 1 yeas of unlimited service 300.00+tax and in return you get a phone with bad cell service, AT&T calling you at all times to sell you direct TV, and all the other phone calls and text messages from group chats, I haven't even given the number out to any one yet. and not planning on to. I just want my phone unlocked or a full refund. at this point.

Been with boost many years call customer service yesterday to fix text issue hung up on twice third call tells me my number has been changed and won't tell me when because they know it was done on 1 of 2 previous calls now phone doesn't work at all only as a tablet this company has gone down rapidly since bought out! Being loyal customer doesn't pay with this horrible company's service. This paragraph is a year after above paragraph. I've been Boost customer many years. Boost sent me and wife sims cards they said must be installed or our phones wouldn't work. As soon as my wife installed sims, Boost broke our family plan contract of $30 each and charged additional $5 a piece. Her phone started having malfunctions after upgrade. Breaking up, dropped calls and texting?, nonexistent. When I put new sims in my phone it locked it, rendering it useless to all networks. Boost tells me nothing can be done. Very horrible company concerning long time, loyal customers.

Trying to swap out an old Boost phone for a new Boost phone. Website said I couldn't swap my new Boost mobile phone. Absolute nightmare! If you need help with anything good luck getting through to a human being. The call service is completely computerized and will keep trying to sell you a new phone or service. After an hour and a half I finally managed to get someone on chat. He then proceeded to also sell me a new phone and upgrade to my service. I just needed some tech help! So incredibly frustrating! Tech determined I had to buy a new SIM card. I needed it fast so I paid extra to have overnight delivery. Here I sit at 2:30 pm the next day and the SIM hasn't even left the building yet! I contacted them after another 30 minutes of phone hell, and managed to get someone from India explaining that I ordered too late the previous day. Anything after 12 noon won't be shipped over night. Nothing on the website states this! Meanwhile I could've already ordered from Amazon and had the thing delivered by now! I told them I wanted a refund on the expedited shipping cost. They refused. So basically I paid for something that I didn't get. At no fault of my own. I only pray the SIM card is the [actual problem. Otherwise I will be changing carriers. Just do NOT do business with this company!

Boost Mobile angers me. Got my blood pressure to a dangerous level Takes fore ever to get a live chat from someone. Their robot computer sends you everywhere but not to a person that can help you. They even sent me to a Dish Net work computer robot chatter and was asked what trouble I had with my Dish. I don't own a Dish and never will. I paid them over $135 dollars for a phone and a service plan. It's going on over two weeks and I'm still not activated. Whenever I log into my account I get a message from Boost saying I'm being activated and it could take 24hrs. BULL!!! It has been two weeks and still no activation. You can't get a live person to help get your money back. When you tell someone that you want your money back and want to close your account with Boost they disconnect you on your phone call. I'm 70yrs. old, a senior citizen who needs every penny to live on and not get shafted by a company like Boost.

Boost mobile had a promotion, buy one month's service get a sim card free. I purchased 2 one month's service on 12/30, which means I received 2 sim cards. I paid $50 per sim plus tax, totaling $109. Keep in mind, I purchased this on 12/30, did not receive my first sim until 1/6. I have my own phone(s) that I wanted to bring over to Boost and port my old numbers through. I placed the sim card in the phone and followed directions from the packaging to get the service up and activated. Then I ran into a snag saying I needed to make a $50 payment. I opened a chat with customer service and they assured me no worries, the phone number may take some time to get ported over so give them 2 hours tops. I did. Two hours went by and nothing. My husband's phone could not make or receive calls. I then contact customer care via telephone and spoke with a foreigner. I am not one to judge or intimidate people with accents, however, at this point, I was frustrated and wanted to speak to someone who could understand me better. The customer service rep kept informing me that I did not purchase service and I did not make a payment. Well, I have two order numbers to prove that and kept giving him my order numbers. He informed me he did not have access to look up the order numbers. I then asked to speak to a supervisor and he did not appoint me to a supervisor. Then I hung up, I called back hoping I could find someone else to speak to. Again, another foreigner actually understood my concern but transferred me to a line that kept me on hold for over 30 minutes. Now at this point, nothing has been solved and my husband still doesn't have a working phone to use. I then open a customer service chat and asked for a refund. The customer service rep asked me why I explained my entire story for the 100th time. He then told me since I ordered the service/sim card online that it will take up to 7-10 working days AFTER I receive the sim to receive a "reboost pin" that I could use when paying my bill so that the $50 I paid on 12/30 could apply. SEVEN TO TEN WORKING DAYS ?? AFTER I RECEIVE THE SIM??? That is absolutely ridiculous and how do they expect anyone to not use their phone for that long? This was never explained or detailed to me upon purchasing the service or sim. I asked to speak to a supervisor, spoke to a supervisor named Jerome who was very rude and condescending to me. It was 10 o'clock at night, I was frustrated and STILL without a working phone. My husband's number that he had used for over 15 years is now gone and he is forced to use a different phone number IF AND WHEN he gets service through ANOTHER company. I asked for a refund of the services I paid $109 for, and God knows how long that will actually take or if that is even going to be issued to me. I have a case number following this situation but I just don't understand how a company can sell services to consumers and expect them to not use the service until THEY are ready for them to? I hope this phone company goes out of business and ends up bankrupt and to never be allowed to sell services again.

I had to click one star to send this review. It should be ZERO stars. Customer Service is anything but customer service. I purchased a phone and upon receipt I went online to purchase an unlimited promo plan. After making the $300 payment for 12 months, I couldn't complete the activation so I called customer service. The agent advised that he could set me up with the $35 monthly plan that had limited data. I explained that's not what I want. He gave me to assigned phone number and I went online to complete the process. Now the account indicates I owe $35. I called the so-called customer service. As indicated by the many reviews, that I should have read before signing up for boost, they don't listen therefore they don't understand and sadly it's okay for them to put you on hold until you end the call. So the information received via email regarding my payment appears to be a different account. The account with the assigned phone number indicates a different plan. I've spent an entire evening trying to resolve to no avail. Truly unbelievable. Upon asking for a manager, the agent put me on hold only to return to the line and repeat the same information. Exhausting! I guess I'll have to have my bank to dispute the charge and refund my money. It's obvious that training and care for the customer is not the goal of BOOST. SMH

My husband and I are attempting to switch. I say attempting because they are not porting over his phone number to our new carrier & essentially holding it hostage. This coming after me being on the phone trying to get my account number (they're very shady & purposely don't list your account number anywhere so you have to call in). The rep refused to give me my own account number stating "You don't need to worry about what your account number is. We won't need to give it to you". After I demanded my account number the rep kept questioning why I needed it after I stated it wasn't his business why. It took me over 20 minutes to get it. This wasn't the first time we had difficult interactions & had been lied to. We both bought brand new phones last month because of the multitude of problems with our other ones. We were told buying these phones would help. The connection issues got worse; couldn't send texts, calls continuously dropping, cellular data dropping, etc. They blamed us for not using the phones right not bothering to let us know their towers here no longer existed and that's why our brand new phones only pulled 2g/3g. I spent many days talking to customer service & they were extremely rude & talk over you. I could keep going but these examples should suffice on how awful Boost Mobile. If you're looking into switching, don't let the cheap rates fool you. You're better off looking elsewhere.

This company is terrible, deceiving and will try to scam you. First off hiding account numbers and making it extremely difficult to access them is so shady. I was transferred over from virgin mobile and it's been problematic for a while. Now I'm finally trying to change carriers and keep my phone number and they keep giving me excuses why they can't give me my account number to transfer my phone number. After talking to 4 different customer service associates they told me I have to go to a boost mobile store but none of them could tell me why. I asked what extra security measures were in place at the boost mobile store vs talking to customer service on the phone and one lady said very rudely "I'm not trained to know that!" They have been absolutely THE WORST!!!! Save yourself, never ever chose Boost Mobile.

I was a very happy and loyal customer of Virgin mobile since 2007. I was informed that they were transferring all their customers to Boost mobile and our plans were being grandfathered. Since then I have had nothing but problem after problem costing me money that I really don't have considering I'm the only caretaker for my elderly father who has copd & emphysema. First major problem- I had to finally get a new phone after years using Samsung, I was offered a good deal on a Moto. I got it from the Boost store & 3 months later I was in the hospital with septic shock & all of a sudden it stopped working. I couldn't even unlock it with my security pattern cause it wouldn't read any dot besides the middle one. Finally released and went back to the same store for them to unlock it, was told they can't, you have to buy a new phone and everything on the moto is not accessible. The agent didn't even get up to check the computer, call a tech agent to troubleshoot & just flipped it over in her hand & tried to draw the pattern once before asking me if I wanted to buy (surprise, surprise) a more expensive phone. Well I had to have a working phone with all of my medical appts I was left with after fighting for my life. So I chose the A10e & got the insurance in case this came up again. Well 10 days later I was squatting over soft green grass when my phone slipped out of my back pocket & landed on the backside of the phone that had a case & screensaver on it and completely shattered the screen. It fell maybe a foot. I immediately called Boost to get my insurance paperwork started & was told that a cracked screen VOIDED my policy. WTH? I was dumbfounded & the only solution was buy a new phone or replace the screen for $200 & a week or more without one. It was 10 days old! They should have replaced it! And I had been told by the salesperson that it was completely covered and just file for it if anything happens. FLAT OUT LIE! So after 10 days I had to buy an A20, which I got from Samsung, wasn't going thru Boost again. This phone has been great for awhile, no problems whatsoever until I was forced into this new sim card the day after I paid my monthly payment. This was 09/21/21 & now I have dropped calls, won't connect to the internet when I'm even sitting next to the dang box (& have all bars) - that solution was to reset phone everytime I would go anywhere and the towers changed, a crapload of apps were downloaded without my permission or knowledge- & can't uninstall them all, I may get a text to go thru in 8+ hours if lucky, horrible static when I haven't moved, when I get the 15% battery left beeps I can't even take 2 steps before the phone dies & the gold metal winner- my battery dies quicker & I put it on the charger with it on but not physically using it & when I did try to use it I was losing power while charging! So phone has to be turned off to charge & I checked it 10 hours later and it only had 18% battery and died within 15 mins when I was talking to my doctor. Called customer service & was told to reset settings and nothing would happen to any of my pictures, docs, etc.... Another lie, I lost sentimental pictures that were nowhere else of my mother who passed 7 years ago-totally gone. I thought they were safely saved on the 64g sd card I had that is only used on this phone, and it's practically blank- have no clue how that happened. And now, all of a sudden, when I've been trying to save to my sd card I get the message that I'm not the device owner and can't do it, another WTF? My secure folder is also jacked up to high heaven cause I can't do anything to any files I have in it cause, all of a sudden again, I'm not an authorized user and to get in touch with IT at my business. I work at my house caring for my dad so I am the IT person & only owner (phone gotten after I left my outside job & I place all the security settings before I put anything on it cause I don't trust anyone with anything) also noticed that I used to just have my personal profiles with Google & my secure folder, but now they are copied into a business profile that I don't have access to find out who is the one with access to it. Option given to fix- reset your settings- wasn't doing it again and trying to delete the work profile which deleted my entire secure folder & everything in it. I was able to get most of it back, & thank God for Amazon prime for unlimited photos, I didn't lose anymore pics. 7 days ago I was given the opportunity on My Dashboard, on Boost's official website and app, to get a new Samsung Galaxy A32 5g phone on the Boost Up! program for $30 down, $13 a month totalling to $129.99. I'm leery so I screenshot everything. I'm not able to get it to go thru correctly for 2 days and call the # given if your having trouble. I was very clear & spoke slowly so the guy from India wouldn't get it wrong, I even had him read it all back to me and that was the last time I was nice. He sent me the contract to download in an email, I couldn't get to it until later due to an emergency and when I tried to download it I had to almost beat my phone to death to get it to read my taps, not touch sensitive anymore either. Well where I had to tap is extremely close to the check box for my esign. I went to read the contract & not 1 app they have could open it so I could read it. So I don't know what the contract says. Call customer service after trying for 30 mins & was given a summary of it & I saw that I was being charged $279.99 for the Galaxy A20 which is the phone I already have and am having to replace cause they screwed it up! Had to call customer service again, just keep hitting # & you'll finally get a live person & they said I accepted and signed the contract and would just have to pay it cause the phone had shipped at 11pm that night. I called them out on that lie & had to get loud and forceful to even get a supervisor who I thought was helpful but was just blowing smoke up my booty, and said he canceled it and nothing would change. I checked the next morning and I was being charged the $279.99 , stuck with their shoddy services for a further 18 months and I was just going to have to accept their shady practices. They also shipped a phone without a contract #, cause they couldn't find 1 until a good 24 hours later. Wrong girl to try this with. After trying to get this cancelled multiple times over phone & chat, I filed a complaint with the FTC on their fraudulent actions and the way they don't give a customer a way to cancel something they never accepted or signed. A phone arrived a day or 2 ago & I took the box out of the FedEx box & surprise it was the Galaxy A32 5g I had wanted. Now I've been trying to get them to get me the phone & price I was offered (I try everyday so far by at least 4 chats & multiple calls, which they inform me, I have to pay to ship it back myself the exact same phone I want, to be able to get a review to SEE IF I'M ABLE TO GET A REFUND or have to pay the full $279.99!!! I call BS. I've tried till I'm blue in the face and my blood pressure is high, to have them write a correct contract with the correct phone and price of $129. The other is actually void seeing that they have multiple recordings of my request for the A32 for $129(I've taken Gov't in college & worked with the Gov't so I'm not stupid) and many copies of the original offer, which I was told wasn't offered on Boost's Up!, I actually laughed at that agent cause it is the first thing that comes up when you go to the eligible phones. So now when I call & explain their incompetence & foolishness in trying to charge me all that without even trying to correct their mistake, I get put on hold for a good 45 mins to an hour before they hang up on me and I'm calling right back. I'm now contacting other Gov't agencies and looking into filing criminal charges for theft, swapping prices & trying to make me accept it or pay to correct their mistake while I know that if I did they would probably send me a damaged phone back. So I'd run away from this company as fast as possible and no I don't suggest anyone trying it. They are nothing but bold faced, lying trash that have shady practices , won't help you and try to force you to pay higher prices by passing you between departments or hanging up on you until you get tired of it, accepting it and moving on after it's over. Me- I'm fighting until I get my offer or they give me back the money they pretty much have stolen from me and am not backing down and hopefully no one else goes through this especially since my dad is medically dependent on being able to text me since he can hardly breathe and speak loud enough for me to hear him when we're in the same room. An if he cannot get me in an emergency because of this situation, it will be a lawsuit filed against them & I have all the documentation (chats, screenshots, etc...). Seriously I DO NOT suggest them for any honest service. I miss Virgin.

I bought both a phone and service from Boost thinking I could save a few bucks. You get what you pay for! I lost cell service numerous times while I was traveling in Wisconsin, MN, and SD for business, even though their coverage map falsely shows that there's supposed to be service in these sometimes populated areas! After getting tired of this lousy coverage, I tried to switch my phone (that I fully paid for & "own"), Boost Mobile is keeping a "block" on it, so I am unable to transfer it to a new carrier for 12 months! DO NOT waste your money and frustration with Boost Mobile- bad cell coverage and inflexibility/control of your phone!!!

Here was my customer service experience reply to Boost Mobile: I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and they denied my claim when the phone was bought on 9/26/21. I Was told on 10/4/21 that was a mistake, but never got a replacement after spending my money on the phone that Imy wife need for work. Because of this incompetence I had to go to another company to get a working phone thus losing money on a trade in when the simple fix could have been to overnight another phone to a local store near me. I take the defective phone to that store to switch it out. Problem fixed and you guys can resolve the issue thus retaining business of a long time customer. No one from customer service associates to supervisors can think outside the box. I took 10 hours or more of my time waiting on hold and hang ups to speak to associates and supervisors to get a properly working phone only to be told that corporate will need to review the claim for a replacement phone. As of 10/11/22 nothing had been approved and the phone was bought online on 9/26/21. Also if I was told that if I wanted to return the phone for a refund, I would have to pay the cost for shipping and handling back to Boost Mobile even though you guys shipped me a defective renewed I phone 8. The customer service departments ,on both sides, need a complete overhaul as this is worst experience after a purchase I have ever had. I will file complaints with consumer advocate agencies and every chance I get I will tell my friends, family and associates to avoid Boost Mobile, and will continue to share the experience I had with your company. Because of this I transferred my 4 lines of business to another company that completely know how customer service is done. Boost Mobile sucks!!!!!

Absolute worst phone service I've ever had and hands down the absolute worst customer service I've ever dealt with. After I paid for a falsely advertised unlimited data plan a year ago Ive called boost mobile customer service every single week for over a year about the same problem of my phone running on 2g and 3g only even tho it says 4g LTE and four bars most of the time. I've called multiple times in a day and been told multiple different contradictory excuses for the problem. I've been thru troubleshooting thousands of times and over the year I've had at least 6 different phones so it's not a problem with the phone obviously unless I've been sold 6 or more defect phones. The customer service only knows to read from their script and if you want to skip steps due to calling for the same problem for a year they will either keep insisting you do the troubleshooting steps that any paying customer knows by heart by now, or they will forward you to a random line. I've been transferred to Samsung tech support after asking to speak with a supervisor, when I didn't even have a Samsung phone. Whatever you do don't ask to speak to a supervisor or ask for an employee id number for use when you inevetibely get hung up on.... I would spend ever single dollar I have to make sure I don't know a single person that is paying money to the false advertising/ theiving/ scammers that is boost mobile. It's no wonder that thousands are already suing boost mobile in small claims court (the only way boost allows for legal disputes). The FCC has said that data throttling is legal for now unless it gets to a point to where it's unfair or misleading and boost mobile has pushed that FCC rule to the absolute limit. If anybody reading this is considering boost mobile I beg you to please by an old computer and AOL 97 and save yourself the troubles of paying for something you'll never see

This is the worst company I have ever dealt with. I ran into some issues and could only pay half of my lines I was told I could separate 2 lines from my family account and then just call to have all 4 lines linked back together. That was a lie when I called they said they could not put them back together and that I had to change all the lines to a $35 plan, a supervisor is the one that told me that I could link them all back together with a call. This is just one of many major problems that I have had with this company. When I first got one of the lines it was an android phone and they gave me a number that was connected to someone else’s iPhone and I could not even use the phone and that I had to wait to change the number because it is too soon that I had gotten the number. This is the worst company ever.

I have had Boost for about 4 years. WORST CELL PROVIDER I HAVE EVER USED! Service works sometimes, then sometimes my husband will have full bars LTE data and me right beside him has NO SERVICE in the upper left corner!! Customer service, well if you speak broken English they should be helpful FOR YOU but I’d rather not thanks. Now the price is great but obviously you get what you pay for. I locked into my plan when I first signed on and they do not offer this promo anymore so at one point they made it to where if you had this plan you COULD NOT UPGRADE!!!! You would just pay out right retail price if you wanted a new phone!!!!! Not even an upgrade price! Well an employee of boost told me they started losing so many customers they had to stop doing that. Lol I am currently looking for my next cell provider…

ZERO STARS!!! I am really getting tired of paying for FOUR phone lines a month and not having any service. I have the iPhone 12 Max Pro that I keep updated with software updates. Cautious about Apps I download and buy extra space just to be on the safe side. I even pay for boost wifi and can never use it do to the lack of connection. I can restart my phone (which I do nightly), turn airplane mode on and off and still only get SECONDS of cellular service. I can also send a signal to my wifi to reboot it but nope it doesn’t fix my issue!! I rely on my phone for emergencies due to having six boys but when my husband tries to call me it just goes straight to voicemail. I also reply on my phone for work on occasion. I’m so very disappointed in boost!!! Maybe if they stop merging with everyone their loyal customers of many years wouldn’t leave them but I have no choice.

We decided to switch carriers because we wanted new phones snd a low phone bill...wrll you get what you pay for. We went into the store several times and each time we asked the sales associate are you sure we can get service....OH YES MA'AM 4G THEN 5 G ONCE YOU ARE ON 411 HWY which is only 1/10th of a mile from our home!!! I had doubt because when I pulled up the area it showed we wouldnt get service but when the associate pulled it up OH YEAH WE WOULD HAVE GREAT SERVICE IN 4G NETWORK! So after choosing phones our plan we switched and I have regretted it since day 1!!!! Started with the associate taking almost 3 hours to get everything switch on my husbands phone then we were told he would have to enter over 500 contacts by hand i said NO WAY...this was the beginning of a phone nightmare! We DO NOT have 4g or 5g service we have basically NO SERVICE!!# We have to sit by a window just to be able to talk and lord have mercy if we use internet or trying looking up anything. We have missed so many calls and actually had dr appt cancelled cause we couldnt be reached . I believe the associate mislesd us just for commision and I have nothing good to say about her the store or boost mobile

I am switching carriers today. For the past 4 months i lose signal for a few hours once a month. This month tho, ive had no service since the billing cycle renewed. 3 days going back and forth through their chat and their number and only temporary fixes that last maybe a few minutes after ending the chat or hanging up. They wont refund my balance for this month claiming theres been data usage. I have to file a dispute through my bank. I am beyond fed up. Ive had perfect signal the past couple of years and suddenly i cant even get my weather app to refresh. Calls are dropped, or cant be placed, texts send about half the time. They refuse to admit fault on their end and are persistent it is just my phone, despite being told about previous connection loss and my husband also not able to connect to internet or voice services. How many network resets can we make our customers perform on one day game, i swear. I dont know who they sold out to, but they need to do better. Theyre losing 3 contracts today because of their erratic service, interruptions, and poor customer service.

I tried to BoostUp through the site and my Dashboard was not showing the installment options nor the BoostUp price and thus, I had to call and make my purchase via the phone representative. Once the order was placed, there was supposed to be an e-signature link on my Dashboard so I could sign the agreement but it wasn't there. When I called and chatted with Customer Support, I was told I would need to go to the local store and sign it there... but that's incorrect as they have the same access to my Dashboard as I do and did not see any link. I think it is my Dashboard as I logged in under a different browser and computer as the technician said it was on my end. A case was open for them to look into why I did not initially receive the email nor the link on my Dashboard and after several hours, I did get the email with the link. However, the link did not work since my BoostUp agreement isn't being reflected on my Dashboard. It is giving a 404 error page not found - because it can't link to what is supposed to be on my Dashboard!!! I have spent 2-days and lost income while trying to get this resolved so I can sign the agreement and have my phone sent out... the order has been placed and, I've already paid for the new phone. I find it totally unacceptable that they are unable to provide me with a paper agreement to print and sign and, the fact that they are unable to figure out why my Dashboard isn't working. I have been a faithful customer of Boost for over 10 years but being a loyal customer, I guess doesn't mean anything nor would it be a cause to "do whatever is necessary" to satisfy the customer.

These review websites always seem to review the marketing literature - what the company SAYS they offer - rather than what is actually provided. Let me tell you my experience with Boost Mobile: the service is awful, the website is awful, the customer service is awful. Their coverage map is a joke. I live in Raleigh, NC, and there are places right here in town where I can't get service! Like inside a Walmart right in the middle of town. Many places in the county I don't have service, even though other people with AT&T, Verizon, or Spring have 4 bars. If you are planning to travel to the mountains or the coast, forget it. It's ridiculous. The 4G / LTE service is spotty when it is available. Customer service is frustrating at best. Long wait times, hard to understand customer service reps, and little satisfaction for major issues. Good luck if you ever want to talk to a supervisor. Or even have one contact you. And please, please DON'T EVER give them your bank card information to use their online payment options. Purchase top-up cards from Amazon, Walmart, or Target, and pay your bill that way. Someone at Boost Mobile made a fraudulent charge for almost $400 on my bank card, and of course they had "no record of it in their system." Thank goodness my bank reversed the charge. I requested to talk to a supervisor, and of course no one ever contacted me about the issue. To my great distress I ended up having to spend an extra year with them when I purchased a new iPhone from their website. Even though the advertising said "no contract" they would not unlock the phone for a year. Do yourself a great favor and find another phone company.

The only reason I gave a 1 star review is because 0 isn't available. Boost started out okay but has steadily declined in the year I've had them. At this point I'm able to access the internet about 10% of the time on 3 bars of 3G and even more rarely on LTE. Calls frequently won't connect or drop and currently texts are a 50/50 shot of going through. Hands down the absolute worst service I have ever had. As soon as my current month is up I will immediately be switching to another carrier along with most of the boost mobile customers in my circle of friends. It's a ridiculous failure. The service is so bad that I haven't had enough signal to call customer service, not that they would ever actually connect me to a human being or would do anything about it. If you own boost mobile stock, dump it because this carrier is headed down the toilet quickly.

How is this company not considered a scam? The whole buying process, getting in contact with someone, and the refund process is garbage in my book. If you want to return the phone because you don't agree to their horrible, one-sided policies, then you will need to return the phone. Which you would then need to use your own return method that will cost you more money, try to contact someone, which is hard to do without a boost mobile phone number, and then have them give you a warehouse address. And then return the phone within 7 days so you even get a refund. And then the refund takes 14 business days. This is a garbage of a business and I don't know how it is not considered a fraud. I'm sure the owners know and it's just a quick money grab for everyone they try to screw over.

I just had to switch my account from Boost to another carrier after they tried to charge me for something I did not sign up for which was some game thing called mini-me games. But before that I was not receiving texts or even phone calls. I had to resort to using Twitter DM as a back-up contact. But all that isn't even the worst. After I contacted customer service (which is really, really hard to do by the way) to have the mini-me games fee removed, I was blocked from transferring my phone number, which I had for over 10 years via great old Virgin Mobile. I was forced to get a new phone number. After Virgin Mobile went out of business, all their customers were forced to sign on with Boost. What a horrible company! What a nightmare!!

In short, if you purchase online you're taking a risk. If you have any delivery issues, it all falls on the customer and if you want to cancel an order they pretty much won't because "they will put in a ticket but there is no guarantee." In detail, this was a long, exhausting week going back and forth with the 1-800 number. I'll try to sum up the main details. First, I ordered a 200$ phone on Sunday night and decided quickly it wasn't what I wanted. I tried to cancel the next morning (Monday). See above. I get a call from Boost Mobile on Friday that the phone was delivered Wednesday. I never received a shipment confirmation. I never received the phone. For context, I recently moved to a good neighborhood. I had a Samsung tablet fixed and left on my porch for hours without issue. I promptly call the 1-800 number to inform them it didn't arrive. They opened an "investigation." I was required to file a police report with a list of information and send it to a complicated email address. I asked for these instructions to be sent via email. They said they didn't have that capability. I spoke with the police department Monday. I wasn't surprised when they said they never heard of such a thing and didn't want to do it. THEN, I spoke with Amy Supervisor who told me if the police won't file a report they can't refund me, that I can't talk to another supervisor, I can't have her direct line, and I can't speak to her boss (Aseundy) but she can call me back (she never called). Then Jay Supervisor told me I don't have to worry about a police report that they will still investigate. THEN I got a call later that evening saying they are closing my case because I didn't provide one. SO I drove the Boost mobile rep down to the police department to speak to the chief of police. The chief informed them that he doesn't just file police reports without following up on them and as far as he can see there is no crime. They informed him that this is their process. So the chief of police wrote up a report (that was closed at the same time it was opened) and I got my refund. Couple of other things, there is no corporate number for Boost Mobile. Every time you call you will speak with a rep who will verify all your information, go through every interaction you've had with boost, and then you will hear them typing. For reference, I called to confirm that they received my police report (because they don't send confirmations for those either). That took approximately 20 minutes and they couldn't confirm. Also, I have been a customer for 8 years. That is close to 10k I have given to this company and I will be leaving over a 200$ phone. :)

You are told no contract, that's a lie. They indicate that under federal law and policy of locked phones the company will not unlock your phone until you completed a year with them. Even though its a prepaid plan no contract the device has terms and conditions when you are offered them. Its a year to unlock despite you bought an apple phone at a discounted price by the manufacturer. There internet is terrible worst than Metro pcs. It will work a week or two even when you do not use internet and the internet run very very slow. This company free phones and offers are not worth it. Take your business some where else, don't make the same mistake I and so many has made. Its not unlimited data its not an unlimited plan. The plans are a lie they 3 phones for 90. Then every month I see 100.00 telling me I have a discount of 10.00. Why are they telling me that

Absolute Worst Company I’ve ever had if I can recommend one phone company to you this one would not be it. First up we were trying to call today to ask why my phone number wasn’t working even though we’d payed the plan for both mine and my mom’s yet they kept talking in circles saying different things then had the audacity to hang up on us and it happened two more times! I swear to god the phone service isn’t even good yet the customer service was absolutely horrendous! I’m changing to a better phone company and if you ever think about switching to boost just don’t save your money instead especially since every time you call their “customer service” they charge you. Make the smart decision and don’t switch to boost.

I had just paid my Boost Mobile bill, and a few days later I ported my phone number from Boost to another carrier. I called Boost and requested a refund of the used 27 days of my payment. Boost refused to refund the remaining amount of unsused service, stating that since the account is now closed, there is nothing they can do. Said that I need to file a dispute with my bank to get the charges refunded. They are seriously telling me that when the account is closed, they will steal the remaining ballance. This is unbelievable. Any other service, when cancelled, the remaining ballace paid, is returned to the customer. Boost Mobile will flat out, STEAL from you.

I need to share my experience because this is simply asinine. On July 3rd I was in need of a WiFi hotspot. I pulled out my Franklin device I purchased from Boost in 2016 but haven’t used in a couple of years. I paid the $10 reactivation fee and added $50 to my account. I then tried to activate my old device. No luck. So I called customer support. Long story short, after being on the phone for 2 hours (a fair amount spent on hold) I was told that the device was too old to reactivate. No worries, I said I would purchase the Coolpad Surf and the customer service rep assured me that I could transfer the $50 to the new hotspot. So, I placed the order. July 9th - my Coolpad arrives. I go through multiple attempts to activate the device. No luck. I call customer service again. I spend 3.5 hours on the phone with multiple people going through every trick in the book to get the device to work and nothing works. So I was supposed to be transferred to Coolpad support but instead I was disconnected. July 10th, let’s try again. Call customer support, 2 hours of being on hold and troubleshooting. Nothing works. I decide to simply return the Coolpad. No problem. I then spend another 1.5 hours either on hold or explaining the problem and requesting a refund. I’m put on hold so the rep can escalate something. Thirty-five minutes later I’m on the phone with someone new and we start all over. This rep informs me that I can return the device for a refund but that $60 in my account. That’s apparently not refundable. So now I’m out $60 plus I have to pay the return shipping cost! So fine, let’s do it. I’m put on hold. And then someone from some other company picks up. I explain the problem AGAIN and he transfers me to Coolpad support and guess what? The call disconnects. I call back again and finally get through to someone who can help me. I’d say I probably spent 5+ hours trying to get to that point! And now, since I am going to lose $60 plus shipping for this wonderful experience, I ask if I can simply replace the device. The answer was no. They will refund the price of the device and then I can go buy an new device. Of course this will take 2-4 weeks for the refund by which time my money in my account will have expired and I’m out $60. Seems almost criminal.

If I could give a negative star, I would. I have been with boost for at least 10 years. About 2 years ago, I bought an IPhone 8 outright from the apple store. I had it replaced last December. I am currently trying to switch to a new phone provider and Boost has my phone locked. When I called them the first 4 times, they repeatedly told me that my phone was not locked. I have called them at least 8 times now and found out that due to a new policy, they have it locked. Even though they advertise as a month to month plan, they now require you to have 12 consecutive months before unlocking a phone, even if it was not purchased from them. Because I had the phone replaced, my time restarted in December 2019 and will not be eligible for unlocking until December 2020. I have been waiting on a call back from a manager for the last 3 days, I was told I would be contacted in 24 hours. If I would have known of this new policy, we would have canceled our plans a long time ago. I just got off an hour and 10 minute phone call with them and they ended up transferring me to apple to assist with unlocking the phone. Apple cannot assist with this issue.

April 20,2020i went to boost Mobile and change my phone number from Verizon that I had for 4 year's and I paid 80.30.i was told that if I had any problems with the phone within 7 days they would change my phone out with a new one or give my money back. that night my phone started messing up and the next morning on April 21,2020 I went back to the store and the guy went into my phone and reset it, I lost all my accounts and pictures.it was still roaming and messing up.on April 22,2020 I called the store and the lady said she would replace my phone and the manager Jose called me and told me no they would not replace the phone or give my money back and if I called them or come on there property he was was going to call the police on me and have me arrested.i wouldn't recommend anyone to boost Mobile because they don't keep there words about anything.i will get my money back, you watch and see!

For the last 10 years I had virgin mobile. They were awesome. but this year (2020) they switched over to boost mobile. I dont know what happened when they switched but they service was constantly cutting out on me, searching the web was extremely slow. So I decided for the price I could do better. I wanted to switch to another carrier so i needed them to unlock my iphone that i purchased over 3 years ago. They told me it would be 48 hours. so I waited then 48 hours later i get a text telling me that my phone is ineligible to be unlocked since it has not been in service over 2 Years!!! its been 3!!! so i got mad, and called the 800 number and the guy i had i couldnt understand so he transfered me to apple. thank god they were good enough to help me unlock it. then i get the phone unlocked and try to switch carriers but to keep my phone number i needed to get my account number and pin from boost. i tried calling and was waiting over an hour on hold with no answer. so i try going to the boost store, which they tell me that they cannot help me....by this time im very agravated with this company. This is the worst customer service ever!!!! you want good service? try consumer cellular. its cheaper service with great customer service. and you dont wait on hold for hours.

Boost Mobile customer service is the worst I have ever experienced. I asked a representative to walk me through the steps to open the LG video calling they offered to help me download Skype. They told me the phone was being recorded I told them I was recording them they told me I was breaking their guidelines and they disconnected the call. I went to the store that I bought the phone in and it appears that my phone is defective and now the store doesn't have any more of these phones and they don't work with any other Boost Mobile stores to accommodate the customers. I wish I could give them a negative five stars because this is the worst service I have ever in my life experience

Bought a replacement phone on Boost Website for wife and phone was delivered with carrier lock for leased/owed/stolen. 4+ hours on phone trying to get ironed out. Sprint said no lock on their end. Shows to be locked on Boost! Back to activate phone and online error. MEID: 35598208247579 error transfer to agent who could not activate as well. Transferred to Samsung and they verified issue on Boost end and to check warranty. Long story short "NEVER BUY FROM BOOST STORE ONLINE". No overnight good phone replacement! "Send the phone back to us and when we receive it may give you a refund," was my only option.

I have been a customer of Boost for 12 years. They get worst with the customer service as time goes on. For months now, I have experience delayed texts, (takes about 3-5 hours), I get people telling me they called and I didn't get a missed call. Recently I ordered a phone from boost for monthly payments. The phone was suppose to be new, it was not. Someone's facebook was already in the phone. I called about a week and a 1/2 later and I was told I only had 7 days to call and return the phone. So now they want me to make payments on a used phone. The charger didn't work and I was told to go buy a new one. I am so done with Boost. Customer Service and device support is very bad.

I switched to Boost yesterday and explained to the salesman what I needed in a phone. So after switching my service and spending $1,000, it is obvious that I was lied too. You cannot use internet, receive pics, receive emails, or anything involving data usage while on a phone call. So, when you complete your call, notifications go haywire and messages are missed that were needed while on the call. It is ridiculous to have to tell someone, "let me hang up, look at the design you made, and I'll call you back". You will have to do this multiple times on Boost network. After complaining to the store, the salesman said he would refund me small portion of my money but otherwise oh well. I never would have switched to this service had he not lied.

BEWARE .,Run away from a SCAM . I'm a first time customer. I bought my LG phone at a Boost store in Grandville ,Grand Rapids .Americana cellular Franchise . To close the deal the employee just told me I had 7 warranty days,if something would go wrong with the phone I just had to return the phone; didn't disclose to me important information I found out later on my own as : -At the following day because I bought a defective LG ,and deciding return it and cancell the service Boost would not refund the monthly phone payment done at the moment of the purchase Not even if the return is done into the seven days of it's warranty. - Boost Customer Care and supervisor will BULLY you into not giving to you YOUR account number because your personal decision of changing service providers. - The Boost employee will,as it was my experience ,push the limits for replacing the defective phone with a similar no matter you had a bad experience and you won't like it anymore , but not refund for the value of it. And something no one tells until you yourself find out is that you can't use other Boost Franchise service than the one where you bought your phone. So you are forced to use that store where you bought it for as long as you have the service. Boost WINS by taking your money even if you make a return into the 7 warranty days ,The company and the Franchise WILL make money from you on DISHONEST ways on any situation ,it was my personal experience. Is a Company with Really Bad Customer care. No Ethics and no Integrity at all. So their Franchise that operate under this Company business Culture. I switched to Verizon. Ahh!... I was so pleased by they're transparent deals and nice attentions.