Name: Boost Mobile
Rating: 2.1

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Roger Wood

Absolutely horrible signed up for 1 plan even spoke to a representative to confirm and they changed to a different plan and refused to correct. Ever since they got bought out it's been nothing but crap service!!!!! Don't waste your money on this bullshit ass company

2 years ago

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Kim Capone Hope Valley, RI

I've been trying for over a month to get a refund. I've talked to several customer service reps who've made various promises. I've started 2 tickets, the first one was "lost", and they still won't make the refund they've promised. This is the worst cell company I've ever dealt with.

2 years ago

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Frank Snyder

I wish I could leave negative stars. Boost is the absolute worse phone service on the planet earth and They're customer service us even worse. I've never in my life had such poor service from anyone or anything in my 53 years of life. BOOST SUCKS!

2 years ago

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Cathy E Smith Chicago, IL

Boost no longer offers the boost up on new phones, therefore I will be leaving along with at 22 of my family members, plus they continue to charge customers that have been with a long a 35.00 activation fee, which I think is BS

2 years ago

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Rosemary Amadeo Boston, MA

Boost Mobile is a scam do.not shop there they say they have ACP program and then they tell you to call assurance wireless terrible customer service hang up.on you and corporate office wo t answer I went to rwo stores in Mass managers doing nothing no.customers

2 years ago

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Carly Steffen Madison, WI

I tried ordering a new phone from this company but had a miscommunication about whether or not that type of phone was still in stock! Then I tried ordering a different phone, but when the tracking number was available, FedEx found that number invalid!

3 years ago

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Former loyal customer Papillion, NE

Absolutely terrible after the dish sale. I can’t get service in my house or a couple of miles from my house. I’m trying to switch carriers and my account number is not online and a monthly statement is not provided. So. Hours later I am still trying to get my account number so I can switch. Hard pass on boost mobile.

4 years ago

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Unacceptable

Boost Mobile customer service are, for the most part LIARS. Boost stoled thousands(hundreds of thousands?) from their customers. Being charged for services when Hurricane Ida destroyed the towers and not getting a refund is stealing! Unbelievable, buyer's beware!

4 years ago

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Sunkistler

RUN from boost mobiles false advertising. They have NO unlimited plans. All plans have a monthly data cap. They change your plan without notice. Their customer service sucks. Long time boost customer but will soon be leaving.

4 years ago Edited March 7, 2022

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Steve Jaffe Philadelphia, PA

I love having my hotspot to use but ever since they went to dish network signal has been very bad place I used to get full bars now I'm lucky if I get 1. Just went down hill.

4 years ago

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Benjamin Smith ,

I was charged for a service that I was never given. They charged me for a month of service and never activated my phone after three days of fighting with them. Immediately when I went to AT&t this issue was resolved within 30 minutes. Boost Mobile refused to give me my money back even though they never tendered me service.

4 years ago

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Bian Hall The Bronx, NY

I just brought a new phone from boost Mobile that have not work I brought it on Saturday and I'm getting nothing but bad service and customer service is the worst so I have eyes people do not get boost Mobile at all.

5 years ago

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Tom Diab , FL

Worst customer service. I am confident this company does not know how to run a business. You will boost your blood pressure with this company. You can tell somebody had an idea to base their business out of India....a country where they do not their right from their left hand....same as boost. it is actually embarrassing how bad they are.

5 years ago

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pjones155@tampabay.rr.com Bradenton, FL

I was with Virgin mobile until Boost recently acquired their customers. They have refused repeated requests to unlock my phone so I can go to another (much better) company. I am now being held hostage to their corporate greed for the next 8 months. Seriously Boost, is my measly $320.00 worth all this negative publicity?

5 years ago

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Johnnelle Johnson Corpus Christi, TX

First off I been using boost mobile for more than 15 yrs y'all SUCK BIG TIME. Customer service needs overdue training they are very disrespectful. I ask to speak to supervisor they don't wanna put them on the phone. They give false information. They suck suck suck I'm paying $60 a month n I can't use my network.....

6 years ago

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Michelle. Burleson, TX

Boost Mobile Service is total crap ! Boost Hub a joke. Boost perks stays in Authenticating. Boost perks setting up my experience for 3 months now. No one the boost store are helpful or care they got my money and their done. I will be making a switch to a service that works.

6 years ago

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gregory apone Worcester, MA

no coverage, I'm 65 very dissabled and boost sold me a defective phone and we ALL know about boost/Sprint has the worst coverage and boost says too bad. had medical emergency, could not call 911,boost did not care would not resolve problem, stay away from boost they could kill you in emergency if no coverage

6 years ago

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Daniel Poturich Kingsland, GA

The service I get from boost Mobile yes terrible barely get 2 bars and every time it rains service shut down and they always seem to have a problem with their towers that is there always working on them always or on holidays I would not recommend this company

6 years ago

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Oscar Lake Elsinore, CA

The customer service is bad I got the international calls from Mexico to america and when I get there I have no service and I called *from another phone* to confirm I did have that plan and they didn’t help the just said “it shoud. Just turn it off and then roaming should be on.”

6 years ago

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Kim Houston, TX

Boost mobile is the Worst ever..I been a loyal customer with boost mobile for 7 years but they hiring disrespectful agents and no training supervisor that are rude and hang up on customers...I called boost 8 times in one day for them to not fix the problem I'm looking for another carrier

6 years ago

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Shiana Bridgeport, CT

They do not honor their promotions, once you call in to see what is going on they speak over you and keep repeating themselves. So far I have lost out on $150 so after the holidays I will be switching Carriers enough is enough sad because I have been a customer for 13 years. And their customer service is not on par.

6 years ago

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debbie

Unreliable. This is unacceptable and rude also. They have lied to me, mislead me with info that wasn't anywhere near the truth. You're going to be sorry that you wasted time & money with a company that shouldn't even be in business.

7 years ago

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Janina Ridgewood, NY

Order a couple IPhone phone arrived and could not be activated countless frustrating calls and a visit to to a Boost Mobile store to discover they sent me a dud Now I have to wait for a refund after they get phone back No truth in advertising a waste of time

7 years ago

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Paul Cleveland, OH

I've been with Boost for 3yrs. It was all great till mid June 2018. Calls get dropped, lost signal, broken text and little to no 4G service. Called numerous times but nothing changed. Tried another phone but still the same problems.

7 years ago

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Royal

Actually has unlimited data, customer service at the stores always excellent. Never a problem with coverage either

7 years ago

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Cathy Milne

I have been with this company for 5+ years and never had any problem wirh my service or their customer care reps.

7 years ago

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Vicki Hightower

The cost their service. I know what my bill is every month and i use auto pay. They give great service no drop calls.

7 years ago

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Sharon Thielfoldt

I totally agree with jay conboy, I have never had a company where you can't call and get someone on the phone..nothing but problems...you send them a payment then they message you and say it didn't go through so a day later I make another one DUH now I check my bank account and yup theres 2 payments. Get some live people that we can talk to

10 years ago Edited September 14, 2021

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Judy Bates Longview, WA

I ordered a preowned Samsung S 3 on July 302015. I never received the phone. After about 20 calls to Boost Mobile and Fedex, I finally was told the phone was delivered 2 weeks later to the wrong address. I am still waiting for my refund! I would NEVER order a phone online from Boost Mobile. The WORST customer service ever!!

10 years ago

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Jessica Olson Nevada, IA

I switched from IWireless to Boost Mobile, and I couldn't be more happy! There prices are perfect, and they are always helpful.

5 years ago

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Honey LeBlanc Pass Christian, MS

Bought a Boost Mobile phone for my son's friend who lacked consistent access to a phone. It is a great value for the money.

5 years ago

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skylar ladner Houston, TX

i have just recently joking boost and i do not regret it because they have really good deals that helped me with my financial problems.

5 years ago

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Shannon Cummings

Super company! Great friendly staff. Low prices and great monthly plans that are affordable. A ++

2 years ago

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Anthony Milner Columbus, OH

THEY SUCK!! CUSTOMER SERVICE IS AWFUL. THEY LIE . I WANTED TO LEAVE THE SERVICE FOR ANOTHER CARRIER AND THEY WON'T RELEASE THE PHONE. I CAN'T EVEN GET ON THE APP. I WANT ANOTHER CARRIER.

2 years ago

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E D Germantown, MD

Boost has horrible cellular service. Customer service is poor. Tech support is incompetent. Recommend picking another provider. 0 stars. One of the worst companies to have dealt with.

5 years ago

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Alexander Demchuk New Britain, CT

JUST PLAIN TERRIBLE - NO COVERAGE, PAY FOR CUSTOMER SERVICE!! WTF? IF YOU WANT TO SWITCH FROM THAT JUNK - EXPECT TO STAY ON THE PHONE FOR AN HOUR BEFORE YOU CAN ACTUALLY GET RID OF THESE CRAPPY PROVIDER

5 years ago

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Tricia Laratta Akron, OH

Ive been with boost for months and i would recomend boost to everyone. Great people working there

5 years ago

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Paula Baylor Cincinnati, OH

I get talk,text and web.The price is perfect for my budget.I have a choice of phones.

6 years ago

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Terri Brammer Allen Park, MI

Don't ever do it the worst company can possibly ever have phone service with the data doesn't work even though you pay for data and you're supposed to have data they also don't give you 30 days of service

6 years ago

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Anthony Morgan, UT

I shouldn’t even give one star..I was sent a broken phone and on top of that they won’t give me a refund..seriously I spend 200 dollars and get a broken phone. And they won’t even fix their problem.

6 years ago

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Myah Smith American Fork, UT

I had boost mobile for years before changing phone carriers. It was very slow and I had many problems with it. This resulted in having to talk to customer service very often and they were slow as well.

6 years ago

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Nana Asiata Herriman, UT

Boost Mobile is a good phone service. There rates are affordable. Network service don't work that well in different area. Customer service is great.

7 years ago

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SHEBIA WILLIAMS-LYNCH McDonough, GA

ive never had any problems with them. Ive been with them almost 9 months and everything is smooth

7 years ago

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Deborah Vidal

few discepancies in phone replacement had insurance paid for phone never received replacement unaccounted for

7 years ago

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Jamie Quin

Because they give grace periods to loyal customers and their phones are reasonably priced.

7 years ago

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lee Walla Walla, WA

these guys are great been very happy for years now wouldnt switch if someone paid me too.

10 years ago

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jesus cruz ,

I have been with the company for almost seven years, and never what so ever I have had any issue with them, their cover are the best

5 years ago

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Nathan Carothers Auburn, CA

Boost Mobile has a good assortment of plans. The service area is really good. Overall a good company.

5 years ago

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Christine Garry Houston, TX

Great company been with them since 2011 . very courteous always professional and go above and beyond

5 years ago

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Miss Evans Horn Lake, MS

I loved Boost Mobile. The price was inexpensive and I would refer friends to switch to their service.

5 years ago