Name: AT&T
Rating: 2.6

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Albina

You sticked with 2 years contract, lots of short times promotions to keep customers tight to company. But still the coverage is poor, but service is expensive

5 years ago

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JC Indianapolis, IN

Their ok the phone has it issues but I've never met a perfect cell phone company yetmet a perfect

5 years ago

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Leo Carter

They keep raising their prices for additional fees as you pay off your cell phone. The wifi service slows down after use overtime

5 years ago

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Nana Asiata Herriman, UT

Great reception in almost any area that I travel to. A little expensive as far as plans and pricing.

5 years ago

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Don San Antonio, TX

Not much to like here. Customer service is the the absolute worst and the cost is out of this world. Had the truth been told when we made the switch, it would never have happened.

5 years ago

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Mike

Great customer service and helpful staff. Have always taken time to answer all questions. Need more people working

5 years ago

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Harold

I've had perfect service with AT&T! I don't recall the last dropped call, or bad signal I've had.

5 years ago

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KG59

I can't connect phone calls inbound or outbound when I am in my office building, and AT&T HQ is actually across the street from my office!

5 years ago

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candy Somerset, PA

been with them for many years. Was really thinking of changing. Prices are a little high for my taste. Service areas not the greatest.

5 years ago

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Roberta

I'm OK with the phones but sometime they don't have a dial tone. The battery is dead in one phone and I can't get out either walk or drive.

5 years ago

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James Black Tell City, IN

Coverage strength is a general weakness that has improved but it could still get better in rural areas

6 years ago

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john free Uhrichsville, OH

Service was average. Was duped into a sneaky contact then when I wanted to go wit other company because of price increase they charged me for 2 years of service I didn't get. Unforgivable

6 years ago

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Ed Borrego Springs, CA

Great service since 2002, no down time or bad connections. I like the choice of payment options.

6 years ago

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Gina Nichols Buffalo, WY

They were really difficult to deal with when trying to change our address, and update our account after we moved, including changing our password

6 years ago

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Matt East Greenville, PA

They are always very helpful when you go into the store even with just a question

6 years ago

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Satisfied Customer

My experiences are mostly positive. Ease of account use & customer service is good

6 years ago

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Brewer

They are fast to improve a problem and fix it fast and cautious people working for them.

6 years ago

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William E Terrio

By making easier to use. I can only get one message at a time. It says I have several phone calls but then only gives me one and revers back to the home page.

6 years ago

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Keith Birmingham, AL

Service is great! The customer service sucks. You have to plan on being on the phone a half a day. You end up talking to someone in a foreign country. They will not or cannot let you talk to someone in the US.

6 years ago

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June

The coverage is not very good. It's not a big deal because the coverage at the location I stay is okay.

6 years ago

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Al W Deathe Eudora, KS

Good fair a little expensive. Coverage at my home could be better. For full disclosure I am also a stock holder.

6 years ago

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Is it Horizon or SolarSpectrum Desert Hot Springs, CA

on 2 separate purchases, the agent added ATT accident/loss insurance I did not want, and did not add the AppleCare I did want.

6 years ago

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mcinlv Las Vegas, NV

None of them are ever a 5. Have a couple of issues with AT&T in the ADT, but overall Im o.k.giving them a 4.

6 years ago

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Evaristo Villela Jr.

Been very satisfied with their service not only with cell but with Internet and TV

6 years ago

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Thelma Willett

Due to competitive rates, coverage and a wide selection of devices to choose from.

6 years ago

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Suzanna Wootton Springville, UT

I loved having AT&T as my cellphone provider. I always had really good reception.

6 years ago

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Lindsey American Fork, UT

In our area, AT&T is the best option for phone service. It's the cheapest option for the coverage it provides.

6 years ago

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Dan Waco, TX

I like my phone and for the most part I get pretty good service. I have had a few dropped calls since switching over to AT&T.

9 years ago

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Carnell Douglas Belleville, IL

Sometimes the service can be slow mind you I have the unlimited everything plan but when the service is good it’s “good”

3 years ago

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Cheeter Karnas Montclair, NJ

Good company, service is good, getting things repaired hurts even with insurance plan, still charge you fees, but over all not bad

3 years ago

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Bethany Burleson Elkridge, MD

Great value and pricing with lots of plans available. The only bad thing is the reception is bad in certain places. Great service otherwise!

3 years ago Edited February 14, 2022

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Sylvia Ashford Detroit, MI

My experience with AT&T is fine If I have a problem customer service is available to help and I use the website for billing and phone issues

3 years ago

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Christine T Royse City, TX

Loved them and had them for years but they started raising rates and had no customer loyalty plan. We had been with them for over 15 years but had to cancel because rates got too high!

3 years ago

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Toni Montuori

High fees, bills you can’t understand and taxes that never end. Customer service leaves a lot to be desired. My biggest complaint is being more confused after speaking with customer service about my charges than I was before I called them.

3 years ago Edited September 14, 2021

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Stephen Thompson Palatine, IL

Excellent cell service and support. Have been an AT&T customer for 15 years - no more switching for me!

3 years ago

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Cynthia M Hazleton, PA

When I had my cell service from them, I would always get dropped calls. Or couldn't hear the other person and vise versa. Reception was poor and service was bad. I switched over to a better cell service.

3 years ago

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Wendy Voorhees Kansas City, MO

Amazing service but lacks in customer service Price was not bad but, after a year, bill varied every month Didn't have an explanation as to why.

3 years ago

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Renae Lasday Sarasota, FL

We use them for our cellphones. You should pack a lunch at the store for service because it takes that long to get help for your cellphone needs. Consistently understaffed.

3 years ago

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LON HOSKINS Rocklin, CA

One of the worst companies I have dealt with. Always trouble with equipment. I was told by a tech that being on the west coast we get used refurbished equipment.

3 years ago

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lachelle norton Indianapolis, IN

So far so good with this phone company. Rates have never changed and have not disappointed me at all. Thanks At&T

3 years ago

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LULU El Paso, TX

I have had issues with my internet connection and they have been very helpful and resolve my problem promptly

3 years ago

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Brian DeVos Boiling Springs, SC

GREAT Service and coverage, but they are among the highest cost providers. Recently upgraded plans to get new phones and trade-in credits.

3 years ago

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Elmer Pimentel Pacoima, CA

Working with AT&T you know you will get the best service! They have some of the best quality products!

3 years ago

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Bernadine Birdsong Studio City, CA

I used Tmobile for years but when I married my husband he was a supervisor at ATT so I switched. Boy was that the wrong move. ATT has the worst customer service and very expensive plans when you travel out of the country

3 years ago

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Toni Purdy Bullhead City, AZ

They have always been accurate on all phones and transactions. Very friendly and willing to go the extra mile.

3 years ago

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Timothy Lesperance Fort Worth, TX

Great customer service and service in general. However, there are many places this service will not work, so I switched to Verizon.

3 years ago

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Gina Marie Commack, NY

AT&T had great customer service however they are service in general was mediocre. I can’t say they were great and I can’t say they were the worst but somewhere in between

3 years ago

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brandon bingham West Jordan, UT

Terrible at getting through and getting information about my account or trying to set up my account so that it is the way I want it. Repeatedly had to make calls regarding multiple billing errors. The people are nice but their system is horrible. Don't trust it at all. Poor coverage.

3 years ago

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Joan Barnes Colorado Springs, CO

AT&T was very helpful in assisting us to find the best deal available. We were happy to switch from TMobile!

3 years ago

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Ari ,

I've had AT&T for over 12 years and I wouldn't change them. Great value and deals. Also, great customer service!

3 years ago