MBPI

• Customer Support
• Multiple Protection Plans

Customer Support

MBPI is an employee owned company, this makes the success of the company more personal to each employee. MBPI has an award winning staff that covers a great deal of customers, including 500 dealers. The staff have a combined service contract experience of over 100 years. This means that when a customer has an issue, the staff will be able to answer their questions as experts in the service contract field.

Multiple Protection Plans

MBPI offers several protection plans that cover all types of car issues depending on your circumstances. These varied plans allow customers to pick and choose what types of coverage they need for their vehicle. MBPI also offers varied service contracts that cover your vehicle regardless of the age or mileage. This can be very difficult to find in the industry as most car warranty companies limit the age and mileage they will cover:

• Service Contracts (Preferred and Extra): these two plans cover various services and roadside assistance
• Tire and Wheel Coverage: covers costs associated with damage from nails, potholes, and other road hazards
• OEM Coverage: covers the modern vehicle technology
• GAP: this insurances waives the difference between your primary auto insurance settlement and the outstanding balance on your vehicle
• Lifetime Powertrain: covers the powertrain for the lifetime of your vehicle
• Total Package: covers all interior and exterior components to protect you from paying expensive repairs

• Lack of Transparency
• Fees and Exclusions

Lack of Transparency

MBPI is upfront about a lot of information, and is very thorough about what each package covers. A lot of companies are not as transparent with some of the information that MBPI is. It is important to have information available for customers who are shopping around for a car warranty company; however, MBPI is lacking some information that is pertinent such as warranty prices, warranty deductibles, cancellation fees, transfer fees, and their availability. This lack of transparency makes it difficult for potential customers to compare services with other companies in the industry. It requires the customer to take out more time to find answers than necessary. It also makes it difficult for our team to rank MBPI's services fairly. We would like to see MBPI be more transparent with this information on their website.

Fees and Exclusions

While MBPI offers a great deal of services and coverage- they leave a lot to be desired. Their towing costs are high at $80 each tow. Some rental companies offer free towing services for a certain amount of miles, or tow at a much lower rate. Their rental car reimbursement is also quite low in the industry at $35 per day, and they are only willing to cover this expense for three days. Most of their packages only cover cars that are under ten years of age, and have less than 150,000 miles. This limits customers who have newer cars with relatively low miles. Once a current customer is over those requirements, they may have to find services elsewhere.