error This company may not service all states.

Since opening up shop in 2010, autopom! has been a trusted car warranty provider. Extended warranties can help defray the cost of car repairs resulting from a mechanical breakdown. autopom! will help you choose an extended car warranty that is right for you and your vehicle, depending on the mileage driven on the vehicle how old the vehicle is. 

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Customer Review: Anonymous from Long Beach, CA

"They're very fast and very professional and even the service shop said that they had never dealt with a carrier who was so quick about everything. They were just very good to communicate with, they were on top of it and weren't too pushy."

While autopom! is not an insurance company, all of its representatives are licensed insurance agents. autopom! enjoys a good online reputation among warranty companies. It is BBB: A+ Accredited, with positive reviews and few complaints. The company offers many vehicle service contract or extended vehicle warranty options for individuals looking for an auto warranty. The warranties cover cars and pre-owned vehicles with up to 200,000 miles. autopom! deductibles range from $0 to $500.

View autopom! Reviews

The Good

  • Warranty Plans
  • Thorough Resource Page
  • Coverage Benefits
  • Customer Service

Warranty Plans

autopom! offers customers four main extended car warranty levels: Exclusionary, High-Level, Mid-Level, and Powertrain Plus.

  • Exclusionary plans are comparable to a manufacturer's warranty. Exclusionary coverage includes almost all mechanical and electrical components of a car.
  • High-Level plans are a great cost-effective alternative to the exclusionary plan. They cover an extensive amount of components within the following major systems: Engine, transmission, transfer case, drive axle, steering, electrical, air conditioning, braking, cooling, fuel system and seals, and gaskets.
  • Mid-Level plans cover named-components within the major systems: engine, transmission, transfer case, drive axle, and differential assembly. A Mid-Level warranty covers named components like steering, suspension, fuel delivery, as well as the cooling and braking systems, too. 
  • Powertrain Plus plans cover specified components for the major systems. However, there are several plans that offer additional coverage for electrical, air conditioning, and fuel systems components. 

Underneath each coverage level is a grouping of specific plans and customers can click on each plan option to view more information. Potential clients can also view a sample contract to get a better feel of what they can expect if they choose a plan from auotpom!.

Thorough Resource Page

autopom! includes a resources page on its website with several printable checklists. These checklists provide information on common situations customers deal with when owning a vehicle. There is a checklist for buying a car, taking your car on a road trip, selling your vehicle and more.

Also located on the resource page are articles on how to avoid auto repair scams and how to determine if a vehicle protection plan is right for you.

Coverage Benefits

Choosing a Vehicle Protection Plan (VPP) from autopom! will include the following benefits:

  • Choose Your Own Repair Shop—autopom! allows its clients to take their vehicles into any repair shop when their vehicle needs repairs. Whether customers prefer to take it in to the car dealership or their hometown shop, it’s completely up to them.
  • Rental Vehicle Assistance—All of the plans at autopom! offer rental vehicle assistance while a car is being repaired. However, be aware that terms and conditions will vary by plan.
  • Affordable Payment Plans—Customers can speak with an autopom! agent to find an affordable payment plan. 
  • Nationwide Breakdown Coverage—If a vehicle breaks down, autopom! allows their customers to go to any licensed repair facility in the U.S. or Canada. 
  • 30-Day Money-Back Guarantee—If clients are not satisfied with their coverage autopom! will issue a full refund within the first 30 days.
  • 24-Hour Roadside Assistance—Clients can call the 24/7 roadside assistance number in case of emergency.

Customer Service

autopom! focuses on providing a consultative sales approach. Instead of pushing products that customers aren’t interested in, the team strives to put the customer's needs first. autopom! also assigns a vehicle protection specialist to help you with any questions during the entire course of your service contract. Potential and current clients are well informed and treated well.

The Bad

  • Limited Coverage Plans
  • Cost of Service Plans
  • No Coverage for Exotic Vehicles

Limited Coverage Plans

While auotpom! has a selection of warranty options, be aware that each has its own set of stipulations that your car must meet. For example, it is important to perform proper maintenance on your car, like oil changes; otherwise the warranty contract can be voided. If your car needs an expensive repair and you didn't properly maintain your car, you would pay for the repair yourself.

Additionally, most car warranty providers do not cover damage resulting from normal wear and tear. 

Several of the coverage options offered by autopom! are only available in specified states. Others aren’t clear on the states in which they are available. autopom! has a few options that state they are currently unavailable and does not say if or when they’ll be available. However, potential clients can learn this information by contacting autopom! directly.

Cost of Service Plans

Since each extended vehicle plan depends on numerous factors, autopom! does not disclose any pricing for its plans. Each plan takes into account your vehicles make/model, mileage, year, and the customer's state of residence. Also, the cost will depend on which coverage level you choose and which plan.

Potential clients can receive a personalized quote for their car by working with autopom! directly.

No Coverage for Exotic Vehicles

While auotpom! covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.

Potential clients with other car brands can find a good extended warranty from autopom!.

The Bottom Line

Choosing a trustworthy warranty company from the many warranty providers available is important. Warranty protection is a major purchase because it is an investment.

autopom! offers extended service contracts to help bring clients peace of mind with their vehicles. autopom! provides many coverage plans and benefits, including roadside assistance, choice of repair shop or car dealer, and rental car assistance. Customers looking to buy an extended warranty should make sure their car is covered under their desired plan and that they meet all the requirements.

autopom! recommends that potential clients call and speak with an autopom! specialist to help find the best service plan for them. autopom! is available in most states nationwide, but potential customers should call and check to see if their state is covered or fill out an online form to receive a quote. Overall, autopom! is a reputable and reliable company for those looking to protect their vehicle.

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User Reviews

Star Rating

4.6
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113 Reviews

Review Breakdown

5 star
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Rick Spadaro

May 21st, 2020 Martinez, CA

Really enjoyed speaking with Dacey B. She was very clear and detailed with the explanation of coverage. Was also very pleased with her recommendation of which term would be best suited for me and most cost effective. Would definitely do business with her again.

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Candace Wagner

May 12th, 2020 Tucson, AZ

The staff that I have spoken to on the phone have been friendly and professional.

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MIke

May 4th, 2020 Sunnyvale, CA DETAILS arrow_drop_down
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Quick, responsive, easy, great rates and coverage

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christine k.

April 24th, 2020 DETAILS arrow_drop_down
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great experience from beginning to end. customer service was always available.

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charles hurlbut iii

April 20th, 2020 Lompoc, CA DETAILS arrow_drop_down
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easy fast service was great by the lady who helped me.

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Bill & Evelyn

April 16th, 2020 Hotchkiss, CO DETAILS arrow_drop_down
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The lady I talked to contacted me several times just to answer questions and to see if I have any issues or any questions about it so that introductory or getting service was very attentive.

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Ginger

April 16th, 2020 San Bernardino, CA DETAILS arrow_drop_down
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On the original call, they were easy to contact and they were professional.

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Michael Rene

April 16th, 2020 Inglewood, CA DETAILS arrow_drop_down
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I used my warranty to cover the running act of my vehicle. They resolve the issue quickly.

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Anonymous

April 16th, 2020 North Hollywood, CA DETAILS arrow_drop_down
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The customer service rep was friendly, knowledgeable, and not pushy.

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jtdavis

April 16th, 2020 DETAILS arrow_drop_down
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Very good price and backed by a major insurance company (Mercury). Have not had to use for a repair yet.

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Jose Chavez

April 16th, 2020 Moreno Valley, CA DETAILS arrow_drop_down
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I had a good experience. Plus they are one of the few companies that deal with Californians

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Eduardo Dizon

April 16th, 2020 Van Nuys, CA DETAILS arrow_drop_down
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The agent gave me good quality from the beginning to the end of the service.

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Richard Orser

April 16th, 2020 DETAILS arrow_drop_down
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Very personable staff and personal attention. A most enjoyable transaction.

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Dale

April 7th, 2020 Desert Hot Springs, CA DETAILS arrow_drop_down
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I used it once recently and everything was great. The mechanic coordinator with you guys said you were very easy to work with.

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Rory

April 7th, 2020 Corona, CA DETAILS arrow_drop_down
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The agent was very professional. I'm disappointed that they changed the monthy payment.

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Robert

April 7th, 2020 Clayton, CA DETAILS arrow_drop_down
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Customer service were always available when I had a question and they were diligent on pulling up something.

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Anonymous

April 7th, 2020 Long Beach, CA DETAILS arrow_drop_down
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They're very fast and very professional and even the service shop said that they had never dealth with the carrier who was so quick about everything. They were just very good to communicate with, they were on top of it and weren't too pushy.

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Young2120

February 18th, 2020 Bakersfield, CA

Quote was cheaper than dealership and Carchecks. Very pleased with the price and coverage.

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Eddi Carrillo

February 15th, 2020 Oakland, CA DETAILS arrow_drop_down
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Quick fast no pressure quote. Great rates

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Leonard R Garner Jr

February 12th, 2020 North Hollywood, CA

As a new customer I can only speak to my initial experience in purchasing my warranty from autopom. Darcy answered all my questions and I was given ample time (14 days) to research and shop around. The process of getting my coverage was very quick and easy. I am very satisfied with my experience so far.

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Kenny, Karen Dees

February 7th, 2020 Evans, GA DETAILS arrow_drop_down
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Darcey is the reason we went with this company Plus the BBB A PLUS rating

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Vernon Price

February 1st, 2020 Pomona, CA

PRUCHASED THE WARRANTY ON JANUARY 20, 2020 AND HAVE NOT USED IS YET. HOWEVER, I AM VERY SATISFIED WITH THE SERVICE, PRICE AND THE COVERAGE OFFERED. ALSO, AUTOPOM IS RATED NUMBER 1 IN CALIFORNIA WHICH G AVE ME A GOOD REASON TO PURCHASE.

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Richard Gallagher

January 28th, 2020 Redway, CA DETAILS arrow_drop_down
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Picked up a new to me car and shopped for an extended warranty. First call was to a company I'd used before. Service was poor and high pressure sales. As a previous customer, I asked for their best rate and was turned over to a rude know it all sales manager. Second call was to Autopom and what a difference. Alexis was friendly, helpful and never pushy. She presented her plan with Mercury and I knew as a former Mercury Insurance client, I wanted to deal with Mercury. I liked that Alexis was cordial, patient and very helpful and knowledgeable. Overall a good A+ experience with Autopom.

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David C

January 28th, 2020 Placerville, CA

Very pleased with the service I received from Alexis at Autopom. She was informative, helpful, and most refreshing of all... not high-pressure. It is seriously so nice to just get honest answers and help without all the typical over-the-top games. I just purchased my MBI policy with Autopom, so I can't speak to how having a claim will work... but I can speak to how buying the policy and what it costs works, and I'll gladly give them 5 stars.

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charlie dang

January 24th, 2020 Garden Grove, CA

Purchased a new car and knew that the dealership would sell me an extended warranty. Called Autopom before going in and got a great set price. The rep I spoke to, Dacey, was amazing. I made several calls to her before making the purchase and each and every time she was sweet and helpful. So glad I called before buying the car. Since the vehicle is new, I might not have to use the warranty for years, but i'm confident because Dacey sold me an insurance underwritten my Mercury Insurance.

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RasMarcus

January 18th, 2020 Imperial Beach, CA DETAILS arrow_drop_down
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Agent was very helpful, easy to contact, answered all emails and calls promptly, explained everything clearly and was very patient, also provided everything in writing that was easy to read and understand. Very satisfied with autopom!, although I'm not fond of the name... ;-)

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Reply from autopom!

Jan 21, 2020

Thank you RasMarcus for taking the time to leave us a review. Delighted to have you as a customer! BTW, our brand name, autopom! represents what we strive to deliver to our clients - AUTOmotive Peace-Of-Mind - autopom!

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pyonaki

January 17th, 2020 Bakersfield, CA

I enjoyed talking with Mike. He is very knowledgeable and helpful. I'm looking forward to my new relationship with autopom.

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Reply from autopom!

Jan 21, 2020

Thank you so much for your review of autopom! I enjoyed speaking with you too! Very happy to earn your business and look forward to serving you!

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Peter Karagines

January 7th, 2020 Fountain Valley, CA

Customer service was very knowledgable and friendly. She was not pushy and answered our questions professionally

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Reply from autopom!

Jan 17, 2020

Thanks Peter. Appreciate your business and your kind remarks regarding your sales rep, Dacey. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Aldrin Joe Juaneza Jaranilla

January 7th, 2020 Chula Vista, CA

Dacey B. was an Awesome representative. She is very knowledgeable and a true professional. And she provided me with excellent customer service.

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Reply from autopom!

Jan 21, 2020

Very glad to hear. Thank you so much for your feedback. I'll be sure to share this review with Dacey. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Ramiro Villalvazo

January 2nd, 2020 Indio, CA

SO FAR....everything has been great. I received exceptional service from Dacey B, the agent I have worked with to purchase the policy. I am hopeful that if my vehicle ever needs service I will be pleased how they take care of the repairs.

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Reply from autopom!

Jan 21, 2020

Thank you for sharing your experience here at autopom! and with your sales agent, Dacey. I'll be sure to share your review with her. Let us know if you ever need assistance with claims. We're here to help. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Arsenio U

December 30th, 2019 Rancho Santa Margarita, CA

Dacey was responsive and informative. Transaction from quoting to final sign-up was a breeze. Autopom had the best value for the most comprehensive service coverage anywhere. Thanks!

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Reply from autopom!

Jan 17, 2020

Hi Arsenio, Thank you for placing your business with autopom! and for the 5-Star review and complimentary remarks! We strive to be #1 in our industry. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Peter Xaymountry

December 21st, 2019 Pacoima, CA

I went online to search for a good extended coverage for my car and saw AutoPom which covers California. So I filled out the forms to get a quote and then Lisa reached out to me. She was very helpful, patience and amazing person to talk to.

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Reply from autopom!

Jan 17, 2020

Thank you Peter for placing your business with autopom! We are California licensed and strive to be #1 in our industry. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Elias zelaya

December 11th, 2019 Silver Spring, MD

This is my first time on purchasing extended warranty with autopom and my first impression was that the representative was easily to contact directly very professional and no pressure on me to purchase the coverage.

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Reply from autopom!

Dec 14, 2019

Thank you Elias, for taking the time to review us, your kind remarks and 5-Star rating. We are licensed agents here in California. We take pride in being professional and low pressure! Let us know if you ever need assistance with a claim or any other matter. Thank you again!

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Harry Jones

December 5th, 2019 Alvin, TX

I thought your sales rep Lisa did an outstanding job reviewing the policy with me. She answered any questions I had. Great experiance

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Reply from autopom!

Dec 14, 2019

Thanks for your review and kind remarks! Let us know if you ever need assistance with a claim or other customer service. I hope you enjoy many miles of automotive peace-of-mind!

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T Davis

November 21st, 2019 Newport Beach, CA DETAILS arrow_drop_down
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Very thorough, informative and to the point. Provided all the information I needed to make a informed decision. There are a lot of companies out there but I recommend this one., including my representative Colgan.

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Reply from autopom!

Dec 03, 2019

Thank you very much for your thoughtful remarks. Colgan is a valued employee and we value you as a customer and appreciate your business! Let us know if and when you need customer service.

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Gaurav G

July 16th, 2019 Green Bay, WI DETAILS arrow_drop_down
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** UPDATE 7/15/2019 Mike J called back, and we had a very informative conversation. So far so good! Enough to change from 1* to 5* This review is for the Customer Service received at the time of requesting a quote for my 2013 X3. Requested a quote on Jun/20/2019. received a quote from Colgan on Jun/21. Responded to e-mail, with questions/concerns - no response. Another follow-up e-mail, after 2 weeks - no response. Called back another week later, left VM, no call back. If this is the Sales Time customer experience, then I can only imagine how the post sales, service experience would be. At the same time, getting a quote from GWC, and the sales rep has been following-up every 3rd day, speaking with me at length, answering my questions, researching, providing me with options. Left a VM for Michael, their CEO) today - Let's see if I hear back from him at all.

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Steven

July 3rd, 2019 Inglewood, CA DETAILS arrow_drop_down
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Bought their premium warranty, and recently took my car to the dealer to use the warranty AFTER I was told that my plan covered the needed repair, only to be told by the dealer that the repair was declined.

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Sarah

June 12th, 2019 Tucson, AZ DETAILS arrow_drop_down
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I had an issue with the AC on my Mini Cooper. I contacted my carrier, Autopom, who uses Royal Warranty. Unfortunately Royal denied the claim because a certain part was not covered. The president of Autopom contacted me, explained the situation, offered alternative repairs, and even followed up with Royal. Because of this, I am giving Autopom the highest rating available for customer service.

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Nancy Brown

June 6th, 2019 St. Petersburg, FL DETAILS arrow_drop_down
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So far, my experience is less than great. I just finished paying for this warranty last month, and am trying to use it for the first time. My car has been at the dealership (Nissan) ALL DAY today. All I need is a new driver's side VISOR. It's going to cost over $300 to have this fixed, which in and of itself is ridiculous, but hey--I have an extended warranty. The dealership is removing my visor so I can see so I can go pick up my car today since I need it tomorrow. They filed a claim, and are waiting for Autopom to call them back because they were on hold forever. I told the dealership it's my experience you have to keep calling, so I said I would do that now so I can go get my car today. However, I'm having the same issue they had: I had to hold for more than 35 minutes with annoying music before talking to someone. By the time I spoke to someone and they approved the claim, it was time to pick up my car that I desparately needed for a 7am meeting the next morning. In the meantime of all this waiting, I found a visor for under $180, much less than the $255 the dealership charges, and my husband will install it for free. UPDATE 2 days later: The company reached out to me and said they were experiencing an unusually high call volume when I called. (I would advise them they need more people answering phones during those high volume times.) Anyway, they told me more than likely had I called on another day I wouldn't have to wait so long. I'm hoping that the next time I may need service, this will be true. Customer Service seemed to be polite and good when I finally did speak with them. They also seem to want to resolve these issues, so I am hopeful the wait times for claims and phone calls will be improved next time.

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Reply from autopom!

Jun 08, 2019

Hi Nancy, My name is Mike Jones, president & CEO of autopom! Thank you for updating your review and rating. I do understand the importance of having your vehicle repaired quickly and efficiently. Next time you experience a delay in processing, please give my office a call directly (800) 724-8141. We (autopom!) are a separate company from your Administrator (Royal), but sometimes we can facility or expedite a claim. I would also recommend with your next repair that you get a rental car. Your contract includes some rental car reimbursement benefits. Most claims do require an overnight stay at the repair facility. Having a rental car will take some of the pressure off. Thank you again for updating your review.

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Andrij Rudko

February 20th, 2019 DETAILS arrow_drop_down
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Having trouble actually getting a claim going. I'm disappointed I have to be the middleman yet I have no authority to move it along. My provider has called and provided dish. Warranty reps say he didn't?

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Reply from autopom!

Jun 08, 2019

autopom! is the broker/seller and Mr. Rudko's contract was administered by UCC. Unfortunately, the Administrator determined that the issue with the customer's vehicle pre-existed the purchase of his contract. I personally assisted and advocated on behalf of the customer but in the end, the administrator was firm and their decision was final. I was however, able to get the customer a full refund instead of the pro-rated refund that was called for under the contract. The customer understood that his complaint was against the Administrator and not autopom! and subsequently retracted his BBB complaint against autopom! but this one is still standing on so I thought I should respond. Mike Jones, president & CEO, autopom!

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Jacob Honea

February 20th, 2019 DETAILS arrow_drop_down
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I have used the warranty one time and the experience was good. It took a while to get the work started because an inspector had to verify and it only covers mechanic costs of $90 hour which is fine if you dont have an Audi. Otherwise i am very happy and satisfied!

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Reply from autopom!

Jun 08, 2019

Hello Jacob, Thank you for the review! We are glad to hear that your claim went well. 3rd party inspectors are sometimes called to come out and give a 3rd party unbiased confirmation of the failed parts to help determine if it was a pre-existing condition. The allowed labor/ labor rate will be verified by the nationally recognized labor rate guides per the terms of your contract. Most likely your contract Administrator did not cover the full labor rate because the shop/dealership was charging more than the average shops labor rate in the area.

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Janice Johnson Ford

February 11th, 2019 Hollandale, MS DETAILS arrow_drop_down
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My experience has been excellent this far, fast friendly service, easy to access and trustworthy!

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Reply from autopom!

Jun 08, 2019

Thank you for the kind words! We are very proud of our consultative selling style to help ensure the customer has an amazing experience when working with autopom!

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Charles

February 11th, 2019 Orlando, FL DETAILS arrow_drop_down
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Very Positive. Had some mechanical issues recently pop up. Brough vehicle to the dealer and Autopom did the rest. No issues, no drama just excellent service. Thanks

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Reply from autopom!

Jun 08, 2019

We are glad to hear you you had a smooth claim experience! Please feel free to contact our office at anytime if you need assistance. Our number is 800-724-8141.

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Victoria Channer

January 30th, 2019 DETAILS arrow_drop_down
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Talked with reps 3 times in last 6 months All good. Have Mercury warranty on current vehile and wanted to pick up anothe extended warranty.I didn't want overlapping warranties, but I didn't realize the price would go up almost $1,000 netween July and Deember. This seems unfair since I had a prior current warranty with the same company.

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Jesus Chavez

January 30th, 2019 DETAILS arrow_drop_down
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Great service and wonderfull experince .... just have my firts claim on my truck they get job done quickly ... my truck its my. Bussines

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Corey. I

January 30th, 2019 DETAILS arrow_drop_down
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Great experience! After talking to other competitors, Jovanny Nava was my was my sales contract who I'd reached out to. He didn't make me feel pressured to buy from them. On the other hand the competitors made me feel pressured to choose them. Getting phone calls from autopom's competitors everyday for like an week is what helped me choose autopom!

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Thomas

January 22nd, 2019 Sarasota, FL DETAILS arrow_drop_down
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The rep was wonderful, they seemed very knowledgeable and an honest and fair.

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Reply from autopom!

Jan 23, 2019

Thank you Thomas for your kind remark. It is autopom!'s mission to provider automotive peace of mind through protection plans that are sold the right way!

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Steven

January 22nd, 2019 Kuna, ID DETAILS arrow_drop_down
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They gave me the best value. I think they are great so far. They have quick response and are easy to work with.

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Reply from autopom!

Jan 23, 2019

Thank you Steven for your input! "Value" is one of our core values here at autopom! I'm glad we were able to provide you with the best value. I hope you enjoy many miles of automotive peace-of-mind - autopom!

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Edgar

January 22nd, 2019 Clarksville, TN DETAILS arrow_drop_down
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Customer service was really friendly and explained everything to me well. It was also cheaper.

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Reply from autopom!

Jan 23, 2019

Hi Edgar and thank you so much for your kind input! I'm glad we were able to provide you with a competitive quote! Value is one of our core values here at autopom! I hope you enjoy many miles of automotive-peace-of-mind - autopom!

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Alan

January 22nd, 2019 Naples, FL DETAILS arrow_drop_down
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When I talked to customer support, it was not a high pressure conversation. I told him what I was looking for and they sent me an estimate and everything was set. It looks very pleasant.

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Reply from autopom!

Jan 23, 2019

Thank you Alan for the great feedback! We strive to provide a consultative, no-hassle approach to selling vehicle protection plans and providing automotive peace of mind - autopom!