Name: autopom!
Rating: 4.6

star star star star star

David C Placerville, CA

Very pleased with the service I received from Alexis at Autopom. She was informative, helpful, and most refreshing of all... not high-pressure. It is seriously so nice to just get honest answers and help without all the typical over-the-top games. I just purchased my MBI policy with Autopom, so I can't speak to how having a claim will work... but I can speak to how buying the policy and what it costs works, and I'll gladly give them 5 stars.

4 years ago

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charlie dang Garden Grove, CA

4 years ago

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Sarah Tucson, AZ

I had an issue with the AC on my Mini Cooper. I contacted my carrier, Autopom, who uses Royal Warranty. Unfortunately Royal denied the claim because a certain part was not covered. The president of Autopom contacted me, explained the situation, offered alternative repairs, and even followed up with Royal. Because of this, I am giving Autopom the highest rating available for customer service.

5 years ago

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Verified Customer

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Devasish

I purchased the extended warranty for my BMW because I got a good, reasonable quote. It has solve my purpose. It is a good service.

4 years ago

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Verified Customer

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Sylvia & David

Getting the policy went smoothly. Customer feedback is very positive. They explained it all to us to our satisfaction. The pricing is great.

4 years ago

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Verified Customer

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Anonymous

The representative that helped us was very nice and didn’t rush things and explained things. The price is competitive.

4 years ago

Reply from autopom!

Thank you sharing! autopom! enjoys a reputation for not being pushy with sales and we try to be price competitive to offer value.

Oct. 18th, 2020

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Verified Customer

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Dale Desert Hot Springs, CA

I used it once recently and everything was great. The mechanic coordinator with you guys said you were very easy to work with.

4 years ago

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Verified Customer

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Jesus Chavez

Great service and wonderfull experince .... just have my firts claim on my truck they get job done quickly ... my truck its my. Bussines

5 years ago

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Verified Customer

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Anonymous Houston, TX

I told I had a limit on how much money I want to spend and the salesperson didn't try to push me past it. She was very helpful.

5 years ago

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Verified Customer

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Brian Nanton Bellingham, WA

They provided clear communication and explained details of the product very thorough. Great service overall and highly recommend.

6 years ago

Reply from autopom!

Thank you Brian! We distinguish autopom! from the competition with our licensed agents and consultative, no-hassle style of selling. Glad you were pleased!

Dec. 6th, 2018

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Verified Customer

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Anonymous Colton, CA

Good service, Great follow thru and cusomter service. I had Mercury Through AAA auto club last time, My current vehicle is still under Manufacturers warranty but auto-pom only gave me 9 years instead of 10

6 years ago

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Verified Customer

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Carryl Johnson Covina, CA

The staff in Customer Service has always taken care of me. Alexis has gone over and above to get me refunds for covered work.

6 years ago

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Verified Customer

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Kathy Sparks Freeport, FL

Every time I've talked to someone they've been very nice and very helpful. You can get a hold of them whenver you need to.

6 years ago

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Verified Customer

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Michael Mccarville Apple Valley, CA

This company returns phone calls and they take care of business. I have only had to use them once and the item was covered.

6 years ago

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Verified Customer

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Zhiyuan Qian Lubbock, TX

Autopom is great because they provide a lot of options. They helped me choose the best plan that good for me and their service is pretty good.

6 years ago

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Jed M. Temple City, CA

This was my first experience with Autopom and I was immensely satisfied. The rep who helped me over the phone was straight to the point and didn't skip any important details when discussing my warranty with me. I was happy with the correspondence and customer service. Would definitely use Autopom again.

3 years ago

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Edmond Sanchez Seattle, WA

My interaction with Autopom was superb. I didn't have to get constant calls asking if I have any more questions and how he can do to help me. Most of our communication was done via email which was my preference since I am a busy person and spend most of the time out in the field. Excellent response!

3 years ago

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Chalmus Standifer Hawthorne, CA

Process was easy with no pressure. Allows time for contract review before confirming payment. Process of confirming the contract a bit outdated in regards to having to speak with the individual that gave you your quote. I had to wait over the week-end until my representative was back on duty Monday. Though the call was returned promptly on Monday and the transaction was completed.

3 years ago

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Ronald Schirle Morgan Hill, CA

Great customer service in how they helped me decide what extended warranty policy was right for me. Pricing of products was very competitive as reasonably priced when compared to other providers. Attentive to my needs throughout the purchase process.

3 years ago

Reply from autopom!

Thank you Ronald for taking the time to share your experience! And thank you for choosing autopom! I happen to own the same vehicle as you . Very satisfied. Don't hesitate to call our customer service if you need anything. Mike Jones, President.

May. 8th, 2021

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Rick Spadaro Martinez, CA

Really enjoyed speaking with Dacey B. She was very clear and detailed with the explanation of coverage. Was also very pleased with her recommendation of which term would be best suited for me and most cost effective. Would definitely do business with her again.

4 years ago

Reply from autopom!

Appreciate your business and the 5 stars too! I will pass your compliments along to Dacey.

Oct. 15th, 2020

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Leonard R Garner Jr North Hollywood, CA

As a new customer I can only speak to my initial experience in purchasing my warranty from autopom. Darcy answered all my questions and I was given ample time (14 days) to research and shop around. The process of getting my coverage was very quick and easy. I am very satisfied with my experience so far.

4 years ago

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Vernon Price Pomona, CA

PRUCHASED THE WARRANTY ON JANUARY 20, 2020 AND HAVE NOT USED IS YET. HOWEVER, I AM VERY SATISFIED WITH THE SERVICE, PRICE AND THE COVERAGE OFFERED. ALSO, AUTOPOM IS RATED NUMBER 1 IN CALIFORNIA WHICH G AVE ME A GOOD REASON TO PURCHASE.

4 years ago

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RasMarcus Imperial Beach, CA

Agent was very helpful, easy to contact, answered all emails and calls promptly, explained everything clearly and was very patient, also provided everything in writing that was easy to read and understand. Very satisfied with autopom!, although I'm not fond of the name... ;-)

4 years ago

Reply from autopom!

Thank you RasMarcus for taking the time to leave us a review. Delighted to have you as a customer! BTW, our brand name, autopom! represents what we strive to deliver to our clients - AUTOmotive Peace-Of-Mind - autopom!

Jan. 21st, 2020

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Ramiro Villalvazo Indio, CA

SO FAR....everything has been great. I received exceptional service from Dacey B, the agent I have worked with to purchase the policy. I am hopeful that if my vehicle ever needs service I will be pleased how they take care of the repairs.

4 years ago

Reply from autopom!

Thank you for sharing your experience here at autopom! and with your sales agent, Dacey. I'll be sure to share your review with her. Let us know if you ever need assistance with claims. We're here to help. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 21st, 2020

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Peter Xaymountry Pacoima, CA

I went online to search for a good extended coverage for my car and saw AutoPom which covers California. So I filled out the forms to get a quote and then Lisa reached out to me. She was very helpful, patience and amazing person to talk to.

4 years ago

Reply from autopom!

Thank you Peter for placing your business with autopom! We are California licensed and strive to be #1 in our industry. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 17th, 2020

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Deleno Duncan Oakland, CA

5👑 they are the best I've been dealing with autopom a few years and back back again with my newer Cadillac. I shopped around and autopom came out on top. D had a plan tailored just for me a California resident. I highly recommend them for your warranty insurance. Mike D and Alexis 5 👑 they know their craft ....

6 years ago

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Verified Customer

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Dana Johnson. San Diego, CA

I have not had a good experience with autopom and royal administration. I have had to fight to get repairs covered and have had a claim denied. And it caused additional damage that they did not cover. Not a good customer experience.

3 years ago

Reply from autopom!

In this case, I have to agree that the customer did not have a good experience. There were mishaps made by the shop and by the policy Administrator. The claim was called in on 10/26/2020. Due to a computer error, unfortunately, the policy Administrator failed to recognize that Mr. ***** had purchased the optional Seals & Gaskets and his claim was initially declined. Thankfully, Mr. ****** called autopom! directly and we were able to get that problem resolved on the same day.

The customer's vehicle was subsequently scheduled for inspection on 10/28/2020. When the inspector arrived, the technician assigned to the job was not available so an alternate was assigned to accompany the inspector. This was not an ideal situation and I believe this was the primary factor responsible for the customer's poor experience. The alternate representative was unable to properly demonstrate to the inspector the cause of failure on the initial visit and ultimately, required a second inspection. A good claim experience requires accurate communications between the inspector and the shop to communicate diagnosis and demonstrate failure of related components.

During the claim process autopom! advocated on behalf of the customer. We contacted the policy Administrator multiple times to escalate Mr. *****'s claim to higher management.. We communicated with the customer multiple times to answer his questions and coordinate.

While the failure of the shop to properly diagnose and demonstrate component failure on the first inspection was outside of our control at autopom!, I'm very sorry that the customer's claim was initially denied due to a computer error with the policy Administrator's system. By way of some compensation for Mr. ****'s inconvenience, autopom! sent a courtesy check today to the customer in the amount of $200.00. I truly appreciate Mr. ******'s continued business with autopom! and trust his next claim will go smoother.

Jan. 4th, 2021

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Verified Customer

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Anonymous

My autopom agent is very responsive to my questions. If he is unavailable, I get called back quickly.

4 years ago

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Verified Customer

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jtdavis

Very good price and backed by a major insurance company (Mercury). Have not had to use for a repair yet.

4 years ago

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Verified Customer

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Robert Clayton, CA

Customer service were always available when I had a question and they were diligent on pulling up something.

4 years ago

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Verified Customer

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Steven Kuna, ID

They gave me the best value. I think they are great so far. They have quick response and are easy to work with.

5 years ago

Reply from autopom!

Thank you Steven for your input! "Value" is one of our core values here at autopom! I'm glad we were able to provide you with the best value. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 23rd, 2019

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Verified Customer

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Brian North Las Vegas, NV

I had a decent experience when talking to autopom people. Recently I tried to make a claim and I've been very disappointed. I attempted to use the warranty and it was denied.

5 years ago

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Verified Customer

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Robert Babakhanyan Glendale, CA

Great company & Good service but Don't like the $ limits on coverages! Also U guys cover some things but not most of the car repairs

6 years ago

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Verified Customer

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Kevin Adams

When I called they answered every question I had. The price was excellent and payment plan makes it very workable.

6 years ago

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Verified Customer

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Jeremy Stepen Los Angeles, CA

I've used this company before. They have great attention to detail and they're on top of their game.

6 years ago

Reply from autopom!

Hi Jeremy, thank you for taking the time to share your experience with autopom!. We greatly appreciate your kind remarks. Please don't hesitate to call us for assistance at 800 724 8141.

Jun. 8th, 2019

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Verified Customer

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Lei Cai

They're kinda pricey and they are more aggressive, so I stopped using them. This company criticized other companies and I don't like that. Mediocre.

6 years ago

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Arsenio U Rancho Santa Margarita, CA

Dacey was responsive and informative. Transaction from quoting to final sign-up was a breeze. Autopom had the best value for the most comprehensive service coverage anywhere. Thanks!

4 years ago

Reply from autopom!

Hi Arsenio, Thank you for placing your business with autopom! and for the 5-Star review and complimentary remarks! We strive to be #1 in our industry. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 17th, 2020

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Elias zelaya Silver Spring, MD

This is my first time on purchasing extended warranty with autopom and my first impression was that the representative was easily to contact directly very professional and no pressure on me to purchase the coverage.

4 years ago

Reply from autopom!

Thank you Elias, for taking the time to review us, your kind remarks and 5-Star rating. We are licensed agents here in California. We take pride in being professional and low pressure! Let us know if you ever need assistance with a claim or any other matter. Thank you again!

Dec. 14th, 2019

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T Davis Newport Beach, CA

Very thorough, informative and to the point. Provided all the information I needed to make a informed decision. There are a lot of companies out there but I recommend this one., including my representative Colgan.

4 years ago

Reply from autopom!

Thank you very much for your thoughtful remarks. Colgan is a valued employee and we value you as a customer and appreciate your business! Let us know if and when you need customer service.

Dec. 3rd, 2019

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Nancy Brown St. Petersburg, FL

So far, my experience is less than great. I just finished paying for this warranty last month, and am trying to use it for the first time. My car has been at the dealership (Nissan) ALL DAY today. All I need is a new driver's side VISOR. It's going to cost over $300 to have this fixed, which in and of itself is ridiculous, but hey--I have an extended warranty. The dealership is removing my visor so I can see so I can go pick up my car today since I need it tomorrow. They filed a claim, and are waiting for Autopom to call them back because they were on hold forever. I told the dealership it's my experience you have to keep calling, so I said I would do that now so I can go get my car today. However, I'm having the same issue they had: I had to hold for more than 35 minutes with annoying music before talking to someone. By the time I spoke to someone and they approved the claim, it was time to pick up my car that I desparately needed for a 7am meeting the next morning. In the meantime of all this waiting, I found a visor for under $180, much less than the $255 the dealership charges, and my husband will install it for free. UPDATE 2 days later: The company reached out to me and said they were experiencing an unusually high call volume when I called. (I would advise them they need more people answering phones during those high volume times.) Anyway, they told me more than likely had I called on another day I wouldn't have to wait so long. I'm hoping that the next time I may need service, this will be true. Customer Service seemed to be polite and good when I finally did speak with them. They also seem to want to resolve these issues, so I am hopeful the wait times for claims and phone calls will be improved next time.

5 years ago

Reply from autopom!

Hi Nancy, My name is Mike Jones, president & CEO of autopom! Thank you for updating your review and rating. I do understand the importance of having your vehicle repaired quickly and efficiently. Next time you experience a delay in processing, please give my office a call directly (800) 724-8141. We (autopom!) are a separate company from your Administrator (Royal), but sometimes we can facility or expedite a claim. I would also recommend with your next repair that you get a rental car. Your contract includes some rental car reimbursement benefits. Most claims do require an overnight stay at the repair facility. Having a rental car will take some of the pressure off. Thank you again for updating your review.

Jun. 8th, 2019

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Verified Customer

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Raslin Hooker Mesquite, TX

The package I have is reasonable and affordable. The customer service is excellent and they explain everything

2 years ago

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Verified Customer

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Brett

Excellent customer service. Fast turnaround on quote and great price compared to dealer.

4 years ago

Reply from autopom!

Thank you Brett. Appreciate your review of autopom! I'm a little late in writing my response. Hope all is well with your vehicle. Don't hesitate to call our customer service if you need anything. Mike Jones, President.

May. 8th, 2021

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Verified Customer

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A.PORTER

It's been ok so far. Customer service was great signing up! Haven't had to file a claim yet.

4 years ago

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Verified Customer

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Aundra Spencer

It's been great in time of need they were there to assist me. Fast and efficient!

4 years ago

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Verified Customer

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James

I did not get reimbursed like I was promised. I wish I never signed up. I have called multiple about getting reimbursed for a tow truck. I have submitted the claim six times.

4 years ago

Reply from autopom!

Hi James. I'm sorry to hear that about the tow truck reimbursement and the lack of response to your requests. The Administrator that handles the towing is a separate company but with the limited information I have at this point I'm unsure what happened in your case. If you will give me a call at (800) 724-8141 x4 to provide additional details, I will personally look into it. Mike Jones.

Oct. 18th, 2020

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Verified Customer

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Mark

I am pleased. They show enthusiasm and are helpful answering questions. They are very cooperative.

4 years ago

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Verified Customer

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Anonymous

It is the only warranty California has. They are really great and very clear with the details.

4 years ago

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Verified Customer

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Jose Chavez Moreno Valley, CA

I had a good experience. Plus they are one of the few companies that deal with Californians

4 years ago

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Verified Customer

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Andrij Rudko

Having trouble actually getting a claim going. I'm disappointed I have to be the middleman yet I have no authority to move it along. My provider has called and provided dish. Warranty reps say he didn't?

5 years ago

Reply from autopom!

autopom! is the broker/seller and Mr. Rudko's contract was administered by UCC. Unfortunately, the Administrator determined that the issue with the customer's vehicle pre-existed the purchase of his contract. I personally assisted and advocated on behalf of the customer but in the end, the administrator was firm and their decision was final. I was however, able to get the customer a full refund instead of the pro-rated refund that was called for under the contract. The customer understood that his complaint was against the Administrator and not autopom! and subsequently retracted his BBB complaint against autopom! but this one is still standing on so I thought I should respond. Mike Jones, president & CEO, autopom!

Jun. 8th, 2019

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Verified Customer

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Janice Johnson Ford Hollandale, MS

My experience has been excellent this far, fast friendly service, easy to access and trustworthy!

5 years ago

Reply from autopom!

Thank you for the kind words! We are very proud of our consultative selling style to help ensure the customer has an amazing experience when working with autopom!

Jun. 8th, 2019