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6.8

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Edgar Clarksville, TN

Customer service was really friendly and explained everything to me well. It was also cheaper.

5 years ago

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Reply from autopom!

Hi Edgar and thank you so much for your kind input! I'm glad we were able to provide you with a competitive quote! Value is one of our core values here at autopom! I hope you enjoy many miles of automotive-peace-of-mind - autopom!

Jan. 23rd, 2019

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Gulu Carmichael, CA

They are overall responsive and very customer service oriented. They answered all my questions.

5 years ago

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Jimmy Belmontez Clovis, CA

They are great! They say what they're going to do it they have been really trustworthy company.

6 years ago

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Randee Marlin Anaheim, CA

Awesome, provided car policy for repairs . Offers different policies com meet needs

6 years ago

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Steve Hagar Fairbanks, AK

NO, AutoPOM did NOT provide me with "Peace Of Mind" While the POM in autopom may stand for "Peace Of Mind" for others, for myself, it was nothing short of "Promises Of Malarkey", or autoPOMP, that being "Preying On My Pocketbook". Having seen all the Car-Shield commercials over the last year, I decided to do my research, and found that Car Shield had a very low BBB rating, whereas there were many other providers rated higher...so I decided to send some business to autoPOM for my newly-purchased (used) 2009 Dodge Journey, with just short of 100,000 miles on it. Edward B. was the agent I was put in touch with for the sale of the extended warranty, and he was competent and friendly enough. I asked for the plan that provided the most coverage (apparently Powertrain Plus, though I now see there's an "Exclusionary" category), and agreed to the over $3K purchase price, paid over 2 years, providing coverage for 4 years total. I then did the 1000 miles of driving post-policy purchase, followed thru with a Jiffy Lube run for all the fluids, and I was good to go (or so I thought) Fast forward to early last month (Dec 3)...car engine light comes on, and the temperature light at the same time, about a mile after I left home. pulled over, lights went off, turned around and went home, and parked the car until I could get it into the shop on Dec 23. used my AAA for the towing (vs. autoPOM), and in the shop it was. This is where I was put in touch with Alan R....who I believe is an Omega agent. and this is where it goes sideways and gets a bit shady....on December 28, I was asked to send a copy of the most recent oil change records to Alan and a 2nd email address...which I did within an hour. Two ***weeks*** later I get a call from Alan, asking me to send those records. though my email clearly shows that those attachments were sent weeks prior...to both email addresses...having done what I was asked prior, the two week time frame seemed a bit strange/long, to say the least. Longer story short (taking about another week), my claim was denied (after talking to Cori at my shop, who Alan raved about, btw), due to "seal or gasket failure". that was the reason given to Peger Auto. However, all of my seals and gaskets are intact! Apparently, there was a mix of two different coolants 12-18 months prior to my purchasing the vehicle, and it slowly turned to peanut butter in my coolant system soon after my purchase of the vehicle. So where I'm at now is: -----I owe $1400 to the shop for the teardown, and need to get the vehicle off of their property within 2 weeks -----there are $26,000+ in repairs to be made to the vehicle, thru no fault of my own. the ***only*** covered repair, according to Alan, is about $900 for the driveshaft -----AutoPOM has done ***nothing*** for me, right down to even zero alternate suggestions to salvage some sort of value out of my ruined vehicle that they refuse to cover. . . -----Cori, at Peger Auto, on the other hand, has been fantastic in at least giving me some starting points of where to go from here. If I could give AutoPOM zero stars, I'd do so heartily, but I do not believe that is an option. Buyer beware, as when I hear stories about "insurance being a scam", this full experience fits quite neatly into that box. No idea why their customer service is rated an "A" either, as my experience was a far cry from such. My experience: stay away from AutoPOM. they do not care about their customers whatsoever, at least in my instance regards, -Steve Hagar

2 years ago Edited January 16, 2022

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Reply from autopom!

I first learned of Mr. Hagar's unfortunate situation with his Dodge Journey when I was notified of this review posting. I immediately called the policy administrator and Mr. Hagar to get the details of the claim.

First, it is important to understand that autopom! is the marketer / broker and the policy administrator, a 3rd party, makes claim approval and denial decisions per the terms of the contract (emphasis on the word "contract"). Autopom!'s position as a broker/marketer provides us with zero incentive to see claims denied. We want to see our customer's claims paid.

A vehicle service contract protects your vehicle from unexpected mechanical and electrical breakdown per the terms of the contract. One of the terms of Mr. Hagar's contract under the section titled "Exclusions From Coverage" states the following is excluded from coverage: "For any repair cost due to contamination of any kind".

Mr. Hagar's coolant had become contaminated, apparently due to mixing of two different coolant types which overtime, caused a chemical reaction resulting in a thickening of the coolant which clogged the engine and cooling system causing catastrophic damage. Chrysler has published a Technical Service Bulletin (07-004-120 warning about topping off or mixing coolant types.

This was due to no fault of Mr. Hagar. The incorrect fluid mixup occurred during the previous ownership of the vehicle. Unfortunately, the contract does not state that the cause of contamination has to have occurred during the current owner's ownership - it just states that repairs for contamination of any kind are excluded. In my experience claim denials due to contamination are rare. In fact, Mr. Hagar's was my first.

Due to the age and mileage of Mr. Hagar's vehicle, the Powertrain Enhanced policy was the only coverage plan the vehicle was eligible for. Repairs due to contamination are excluded in all plans we offer regardless of coverage level. autopom! represents multiple policy administrators and contamination of fluids is specified as an exclusion in all their contracts.

As to Mr. Hagar's admonition for buyers to beware, that is good advice. There are scams out there but autopom! and our BBB A+ Rated and Accredited policy administrators are not a scam.

As to Mr. Hagar's statement that autopom! does not care about its customers, well, that is not true. I think Mr. Hagar was referring to the policy administrator not realizing we are two different companies. A little online research will illustrate that autopom! cares deeply for its customers and as Mr. Hagar noted in his review "autopom!'s customer service is highly rated.

I was and am extremely sympathetic to Mr. Hagar's unfortunate situation. On behalf of the customer, I spent several hours making many calls to the claims supervisor at the policy administrator and the service advisor at the repair facility in an attempt to see Mr. Hagar's claim covered. I also had several conversations with the customer. In the end, there was nothing I could do except give the customer a prompt full refund for the entire cost of the policy.

Lessons learned: 1) Mr. Hagar's case reminds us that buying a used car comes with risks and you cannot transfer all that risk to a third party. The reason we exist here at autopom! is to mitigate or minimize the risk of buying a used car. As this case illustrates, a vehicle service contract does not entirely eliminate your risk as certain conditions are excluded from coverage. Read the contract! 2) When buying a used car, along with having it inspected by a qualified mechanic, I would recommend getting the coolant flushed because you just don't know if some well-intentioned technician, at some point in time, has topped it off with the wrong coolant!

Feb. 20th, 2022

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Steven Janda Shorewood, IL

I needed a warranty that was reputable for my 2011 Toyota 4 Runner. I was very satisfied with the prompt service provided by the customer service reps.

6 years ago

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Aubrey CA

I just purchased my first car, and I needed a good warranty—all the reviews i saw pointed towards autopom and I'm so grateful that I chose them. Great prices for what you get.

2 years ago

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William South Jordan, UT

This company is great! They worked so hard to resolve my claim with the repair facility. I have had a ton of car issues recently and they have gone above and beyond to get my issues fixed. Definitely worth the money!

6 years ago

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Reply from autopom!

Thank you William for your kind review! We do our very best to provide our customers automotive peace-of-mind with our vehicle protections plans. Glad to be of service!

Dec. 6th, 2018

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Marcus glover Waldorf, MD

Very understanding company that treats all there clients in a polite manner

2 years ago

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Randy Davis Franklinton, NC

Have not used it yet but very happy with being able to get answers quick

2 years ago

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Amanda

Whenever we have a problem, they help. It's easy to process a claim with them.

2 years ago

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Tarvey

Autopom had a good price. When I called in to get help, they treat me with utmost respect.

2 years ago

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Fernando

About four or five days ago I used the warranty and it sounds like it is going well. They have great customer service.

4 years ago

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Randy

Customer service is very responsive in all parts and they follow up.

4 years ago

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christine k.

great experience from beginning to end. customer service was always available.

4 years ago

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Michael Rene Inglewood, CA

I used my warranty to cover the running act of my vehicle. They resolve the issue quickly.

4 years ago

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Richard Orser

Very personable staff and personal attention. A most enjoyable transaction.

4 years ago

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Rory Corona, CA

The agent was very professional. I'm disappointed that they changed the monthy payment.

4 years ago

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Thomas Sarasota, FL

The rep was wonderful, they seemed very knowledgeable and an honest and fair.

5 years ago

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Reply from autopom!

Thank you Thomas for your kind remark. It is autopom!'s mission to provider automotive peace of mind through protection plans that are sold the right way!

Jan. 23rd, 2019

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Steven Apple Valley, CA

Customer service was really helpful in the times I had a problem.

5 years ago

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Reply from autopom!

Thank you Steven for your input. We strive to be helpful when customers call us with issues or problems. Give us a call if you ever need additional assistance. I hope you enjoy many miles of automotive-peace-of-mind - autopom!

Jan. 23rd, 2019

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shelly Yonkers, NY

good customer responses, even an idiot like me could underfstant the proposal

6 years ago

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Anonymous Carrollton, TX

Very professional...questions were promptly answered & great customer service

6 years ago

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Bob Wade Chattanooga, TN

Easy to purchase, unused currently and hope to keep it that way.

6 years ago

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Leslie Bird Lincoln, CA

The application process to sign up with them was quick, easy and painless.

6 years ago

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pyonaki Bakersfield, CA

I enjoyed talking with Mike. He is very knowledgeable and helpful. I'm looking forward to my new relationship with autopom.

4 years ago

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Reply from autopom!

Thank you so much for your review of autopom! I enjoyed speaking with you too! Very happy to earn your business and look forward to serving you!

Jan. 21st, 2020

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Aldrin Joe Juaneza Jaranilla Chula Vista, CA

Dacey B. was an Awesome representative. She is very knowledgeable and a true professional. And she provided me with excellent customer service.

4 years ago

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Reply from autopom!

Very glad to hear. Thank you so much for your feedback. I'll be sure to share this review with Dacey. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 21st, 2020

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Harry Jones Alvin, TX

I thought your sales rep Lisa did an outstanding job reviewing the policy with me. She answered any questions I had. Great experiance

4 years ago

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Reply from autopom!

Thanks for your review and kind remarks! Let us know if you ever need assistance with a claim or other customer service. I hope you enjoy many miles of automotive peace-of-mind!

Dec. 14th, 2019

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Tom Green Woodbridge, CA

Customer service and pricing. BBB reviews

2 years ago

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Danielle Klein

The customer care and affordability are A-1!

4 years ago

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Reply from autopom!

Thank you for choosing autopom! and leaving a review. We are your trusted partner in protecting your vehicle. Mike Jones, President.

May. 8th, 2021

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Jan

Needed a auto warranty, they were very helpful

4 years ago

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Anonymous

Representatives are very professional. It is a good value.

4 years ago

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David

Offers a great, broad service, that is why I chose it.

4 years ago

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Jim & Debra

In a situation last year, they helped me out and it worked out really well me.

4 years ago

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Anonymous

It is convenient and they are responsive to my needs.

4 years ago

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Ginger San Bernardino, CA

On the original call, they were easy to contact and they were professional.

4 years ago

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Anonymous North Hollywood, CA

Customer Review Video

4 years ago

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Eduardo Dizon Van Nuys, CA

The agent gave me good quality from the beginning to the end of the service.

4 years ago

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Anonymous Enid, OK

They've been very pleasant to deal with.

5 years ago

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Capt. Will Tracy, CA

The staff is knowledgeable and the cost is reasonable

6 years ago

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martin breslauer Del Mar, CA

very good experience, both in purchase and in delivery of warranty work

6 years ago

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Allan Griffiths Tampa, FL

Rep. Taylor W very responsive to my inquiries, a factor in joining Autopom

6 years ago

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David Anaheim, CA

Great price, Professional service quality of Service

6 years ago

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Dennis Lovejoy Lincoln, CA

Easy to sign up. I have had no claims yet.

6 years ago

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Saksan Dacharux Upland, CA

The company is very accessible. I chose them for pricing and convenience.

6 years ago

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Reply from autopom!

Thank you for taking the time to review autopom! and for your kind remarks. Hope you're enjoying automotive peace-of-mind with your autopom! coverage. If you need assistance, do not hesitate to call our office (800) 724-8141. Thank you again!

Jun. 8th, 2019

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Lisha Johnson Cincinnati, OH

I received excellent customer service and the warranty coverage is awsome I'm very pleased with autopom

3 years ago

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Reply from autopom!

Thank you Lisha for your kind review and for choosing autopom! as a trusted partner in protecting your vehicle. I'm happy we could get the mileage waiver approved for you. Don't hesitate to call us if you need assistance. Mike Jones, President.

May. 8th, 2021

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Peter Karagines Fountain Valley, CA

Customer service was very knowledgable and friendly. She was not pushy and answered our questions professionally

4 years ago

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Reply from autopom!

Thanks Peter. Appreciate your business and your kind remarks regarding your sales rep, Dacey. I hope you enjoy many miles of automotive peace-of-mind - autopom!

Jan. 17th, 2020

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Jason Fairfax, VA

I submitted my request for a quote for my 2015 BMW M5 on November 13th, 2018. It is now December 12th, 2018, and I have not received any response. Very disappointed. Will not be doing business with a company that can't even bother to reach out.

5 years ago

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Reply from autopom!

Hi Jason, I'm so sorry to hear that you have not receive your quote. We try very hard to respond to every quote request within 24 hours. I checked our system and could not find a quote request from Jason in Virginia with a 2015 BMW M5. Sometimes missing quotes can be found in the users junk or spam folder. Did you check these folders on your computer or phone? Occasionally one of our quotes will wind up there. For immediate personal service, please call us at 800-724-8141 during our business hours 9 - 5 PM PST Mon - Fri. One of our friendly consultants will be happy to assist you.

Dec. 13th, 2018

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charles hurlbut iii Lompoc, CA

easy fast service was great by the lady who helped me.

4 years ago

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Ohjenkins Valparaiso, IN

Very good product with good customer service

6 years ago

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Stuart Irvine, CA

Unbelievable service and pricing. I love AutoPom! Have used them twice, and will use them again!!!

4 years ago