autopom!
4.6
6.8
Overall Score
Author: Kaitlyn Short
Since opening up shop in 2010, autopom! has been a trusted car warranty provider. Extended warranties can help defray the cost of car repairs resulting from a mechanical breakdown. autopom! will help you choose an extended car warranty that is right for you and your vehicle, depending on the mileage driven on the vehicle how old the vehicle is.
Customer Review: Anonymous from Long Beach, CA
"They're very fast and very professional and even the service shop said that they had never dealt with a carrier who was so quick about everything. They were just very good to communicate with, they were on top of it and weren't too pushy."
While autopom! is not an insurance company, all of its representatives are licensed insurance agents. autopom! enjoys a good online reputation among warranty companies. It is BBB: A+ Accredited, with positive reviews and few complaints. The company offers many vehicle service contract or extended vehicle warranty options for individuals looking for an auto warranty. The warranties cover cars and pre-owned vehicles with up to 200,000 miles. autopom! deductibles range from $0 to $500.
The Good
- Warranty Plans
- Thorough Resource Page
- Coverage Benefits
- Customer Service
Warranty Plans
autopom! offers customers four main extended car warranty levels: Exclusionary, High-Level, Mid-Level, and Powertrain Plus.
- Exclusionary plans are comparable to a manufacturer's warranty. Exclusionary coverage includes almost all mechanical and electrical components of a car.
- High-Level plans are a great cost-effective alternative to the exclusionary plan. They cover an extensive amount of components within the following major systems: Engine, transmission, transfer case, drive axle, steering, electrical, air conditioning, braking, cooling, fuel system and seals, and gaskets.
- Mid-Level plans cover named-components within the major systems: engine, transmission, transfer case, drive axle, and differential assembly. A Mid-Level warranty covers named components like steering, suspension, fuel delivery, as well as the cooling and braking systems, too.
- Powertrain Plus plans cover specified components for the major systems. However, there are several plans that offer additional coverage for electrical, air conditioning, and fuel systems components.
Underneath each coverage level is a grouping of specific plans and customers can click on each plan option to view more information. Potential clients can also view a sample contract to get a better feel of what they can expect if they choose a plan from auotpom!.
Thorough Resource Page
autopom! includes a resources page on its website with several printable checklists. These checklists provide information on common situations customers deal with when owning a vehicle. There is a checklist for buying a car, taking your car on a road trip, selling your vehicle and more.
Also located on the resource page are articles on how to avoid auto repair scams and how to determine if a vehicle protection plan is right for you.
Coverage Benefits
Choosing a Vehicle Protection Plan (VPP) from autopom! will include the following benefits:
- Choose Your Own Repair Shop—autopom! allows its clients to take their vehicles into any repair shop when their vehicle needs repairs. Whether customers prefer to take it in to the car dealership or their hometown shop, it’s completely up to them.
- Rental Vehicle Assistance—All of the plans at autopom! offer rental vehicle assistance while a car is being repaired. However, be aware that terms and conditions will vary by plan.
- Affordable Payment Plans—Customers can speak with an autopom! agent to find an affordable payment plan.
- Nationwide Breakdown Coverage—If a vehicle breaks down, autopom! allows their customers to go to any licensed repair facility in the U.S. or Canada.
- 30-Day Money-Back Guarantee—If clients are not satisfied with their coverage autopom! will issue a full refund within the first 30 days.
- 24-Hour Roadside Assistance—Clients can call the 24/7 roadside assistance number in case of emergency.
Customer Service
autopom! focuses on providing a consultative sales approach. Instead of pushing products that customers aren’t interested in, the team strives to put the customer's needs first. autopom! also assigns a vehicle protection specialist to help you with any questions during the entire course of your service contract. Potential and current clients are well informed and treated well.
The Bad
- Limited Coverage Plans
- Cost of Service Plans
- No Coverage for Exotic Vehicles
Limited Coverage Plans
While auotpom! has a selection of warranty options, be aware that each has its own set of stipulations that your car must meet. For example, it is important to perform proper maintenance on your car, like oil changes; otherwise the warranty contract can be voided. If your car needs an expensive repair and you didn't properly maintain your car, you would pay for the repair yourself.
Additionally, most car warranty providers do not cover damage resulting from normal wear and tear.
Several of the coverage options offered by autopom! are only available in specified states. Others aren’t clear on the states in which they are available. autopom! has a few options that state they are currently unavailable and does not say if or when they’ll be available. However, potential clients can learn this information by contacting autopom! directly.
Cost of Service Plans
Since each extended vehicle plan depends on numerous factors, autopom! does not disclose any pricing for its plans. Each plan takes into account your vehicles make/model, mileage, year, and the customer's state of residence. Also, the cost will depend on which coverage level you choose and which plan.
Potential clients can receive a personalized quote for their car by working with autopom! directly.
No Coverage for Exotic Vehicles
While auotpom! covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.
Potential clients with other car brands can find a good extended warranty from autopom!.
The Bottom Line
Choosing a trustworthy warranty company from the many warranty providers available is important. Warranty protection is a major purchase because it is an investment.
autopom! offers extended service contracts to help bring clients peace of mind with their vehicles. autopom! provides many coverage plans and benefits, including roadside assistance, choice of repair shop or car dealer, and rental car assistance. Customers looking to buy an extended warranty should make sure their car is covered under their desired plan and that they meet all the requirements.
autopom! recommends that potential clients call and speak with an autopom! specialist to help find the best service plan for them. autopom! is available in most states nationwide, but potential customers should call and check to see if their state is covered or fill out an online form to receive a quote. Overall, autopom! is a reputable and reliable company for those looking to protect their vehicle and avoid costly repairs.
Call our recommended rep over at autopom! below.
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Verified Customer
Review Source
Dana Johnson. San Diego, CA
4 years ago
Reply from autopom!
The customer's vehicle was subsequently scheduled for inspection on 10/28/2020. When the inspector arrived, the technician assigned to the job was not available so an alternate was assigned to accompany the inspector. This was not an ideal situation and I believe this was the primary factor responsible for the customer's poor experience. The alternate representative was unable to properly demonstrate to the inspector the cause of failure on the initial visit and ultimately, required a second inspection. A good claim experience requires accurate communications between the inspector and the shop to communicate diagnosis and demonstrate failure of related components.
During the claim process autopom! advocated on behalf of the customer. We contacted the policy Administrator multiple times to escalate Mr. *****'s claim to higher management.. We communicated with the customer multiple times to answer his questions and coordinate.
While the failure of the shop to properly diagnose and demonstrate component failure on the first inspection was outside of our control at autopom!, I'm very sorry that the customer's claim was initially denied due to a computer error with the policy Administrator's system. By way of some compensation for Mr. ****'s inconvenience, autopom! sent a courtesy check today to the customer in the amount of $200.00. I truly appreciate Mr. ******'s continued business with autopom! and trust his next claim will go smoother.
Jan. 4th, 2021
Verified Customer
Review Source
Andrij Rudko
6 years ago
Reply from autopom!
Jun. 8th, 2019
Steve Hagar Fairbanks, AK
3 years ago Edited January 16, 2022
Reply from autopom!
First, it is important to understand that autopom! is the marketer / broker and the policy administrator, a 3rd party, makes claim approval and denial decisions per the terms of the contract (emphasis on the word "contract"). Autopom!'s position as a broker/marketer provides us with zero incentive to see claims denied. We want to see our customer's claims paid.
A vehicle service contract protects your vehicle from unexpected mechanical and electrical breakdown per the terms of the contract. One of the terms of Mr. Hagar's contract under the section titled "Exclusions From Coverage" states the following is excluded from coverage: "For any repair cost due to contamination of any kind".
Mr. Hagar's coolant had become contaminated, apparently due to mixing of two different coolant types which overtime, caused a chemical reaction resulting in a thickening of the coolant which clogged the engine and cooling system causing catastrophic damage. Chrysler has published a Technical Service Bulletin (07-004-120 warning about topping off or mixing coolant types.
This was due to no fault of Mr. Hagar. The incorrect fluid mixup occurred during the previous ownership of the vehicle. Unfortunately, the contract does not state that the cause of contamination has to have occurred during the current owner's ownership - it just states that repairs for contamination of any kind are excluded. In my experience claim denials due to contamination are rare. In fact, Mr. Hagar's was my first.
Due to the age and mileage of Mr. Hagar's vehicle, the Powertrain Enhanced policy was the only coverage plan the vehicle was eligible for. Repairs due to contamination are excluded in all plans we offer regardless of coverage level. autopom! represents multiple policy administrators and contamination of fluids is specified as an exclusion in all their contracts.
As to Mr. Hagar's admonition for buyers to beware, that is good advice. There are scams out there but autopom! and our BBB A+ Rated and Accredited policy administrators are not a scam.
As to Mr. Hagar's statement that autopom! does not care about its customers, well, that is not true. I think Mr. Hagar was referring to the policy administrator not realizing we are two different companies. A little online research will illustrate that autopom! cares deeply for its customers and as Mr. Hagar noted in his review "autopom!'s customer service is highly rated.
I was and am extremely sympathetic to Mr. Hagar's unfortunate situation. On behalf of the customer, I spent several hours making many calls to the claims supervisor at the policy administrator and the service advisor at the repair facility in an attempt to see Mr. Hagar's claim covered. I also had several conversations with the customer. In the end, there was nothing I could do except give the customer a prompt full refund for the entire cost of the policy.
Lessons learned: 1) Mr. Hagar's case reminds us that buying a used car comes with risks and you cannot transfer all that risk to a third party. The reason we exist here at autopom! is to mitigate or minimize the risk of buying a used car. As this case illustrates, a vehicle service contract does not entirely eliminate your risk as certain conditions are excluded from coverage. Read the contract! 2) When buying a used car, along with having it inspected by a qualified mechanic, I would recommend getting the coolant flushed because you just don't know if some well-intentioned technician, at some point in time, has topped it off with the wrong coolant!
Feb. 20th, 2022
Jason Fairfax, VA
6 years ago
Reply from autopom!
Dec. 13th, 2018
Steven Inglewood, CA
5 years ago
Ernest Davis Berkeley, IL
6 years ago
Reply from autopom!
Dec. 6th, 2018
