Every day, potential customers are viewing your company’s profile on BestCompany.com, and your overall rating and user score can greatly influence their perception of your business. Here are two effective ways you can improve your company’s reputation:
American Standard Auto Protection (ASAP) is headquartered in Delaware, although its services are nationwide. The company employees between 51 and 200 individuals—a large growth spurt since its founding three years ago. ASAP says that it provides “the most trusted vehicle service protection contracts in the industry.” With high ratings on Consumer Affairs, ASAP provides auto coverage to maintain the electrical and mechanical parts of vehicles. ASAP has been featured by the following news sources: CNN, Yahoo! News, Cars.com, Fox, C and D, MSNBC and DMV.org.
- Warranty cost
- Other features
American Standard Auto Protection offers a flexible savings plan with 0 percent interest. ASAP offers a total of three plans: Total Performance, Total Care and Total Shield. Depending on the plan you choose, the price ranges from $1,000 to $5,000. The company’s plans are based on either a three-year or five-year plan. We found ASAP’s option of stretching out payments to over a year is appreciated by customers on a budget. Not all companies offering car warranties offer flexible payments. The ones that do often charge interest on the payments. ASAP is superior to the competition in this area.
With ASAP, all policyholders are allowed to choose their own mechanic/dealer. Also favorable is that your vehicle does not have to have an inspection before enrolling in one of the company’s warranty plans.
All American Standard Protection Plans offers the following additional warranty features:
- Roadside Assistance: All American Standard Auto Protection plans offer 24/7 roadside assistance
- Average rental car reimbursement (daily price): up to $60 per day, to a maximum of three days and a total of $180 per car breakdown
- Repair Deductible: American Standard Auto Protection plans offer the following deductibles—$0, $50, or $100
- Money-back Guarantee: ASAP offers a 30-day money-back guarantee.
- Cancellation Policy: if you cancel within the first 30 days, you get a full refund; after 30 days, there is a small administrative fee ($25) and a pro-ration fee of time or miles, whichever is greater.
- Transferable Warranty and Price: ASAP vehicle service contracts are fully transferable to another vehicle owner at no cost to you. You may also transfer coverage to another vehicle for a prorated difference if required.
A few additional features ASAP warranty plans cover include the following:
- 24/7 Out of Gas Rescue
- 24/7 Locksmith Service
- 24/7 Trip Interruption
ASAP’s 24/7 availability and coverage for these additional benefits are superior to several warranty providers serving the used car market.
One of ASAP’s best features is that its warranty is accepted by almost every mechanical shop. ASAP lets customers pick their favorite local body shops to work with and promise that you will pay nothing (besides the deductible) out-of-pocket. All you need to do is call them before having any work done, get the order approved, and bring your car into be fixed. Not only are the company’s plans accepted across the United States, but they are also accepted throughout Canada—a total of 425,000 dealerships to choose from. Your options don’t get much better than this.
- Basic warranty features
- Time business
- Powertrain warranty
Basic Warranty Features
Unlike several basic warranties (e.g. bumper-to-bumper or new-vehicle warranties) offered by many car dealerships, American Standards Auto Protection offers plans only for pre-owned vehicles. If you want to get basic coverage for a used vehicle, ASAP offers a Total Performance Plan.
Here is a detailed layout of ASAP’s basic warranty features:
Engine Coverage, Transmission Coverage, Turbo/Supercharger Coverage, 4×4/All-Wheel Drive Coverage, Cooling System Coverage, Heating System Coverage, Drive Axle Coverage, Brakes Coverage, ABS Brakes Coverage, Electric System Coverage, Fuel System Coverage, Hi-Tech Coverage, Steering System Coverage, and Suspension System Coverage.
Time in Business
American Standard Auto Protection (ASAP) was founded in Delaware in 2012, with a history of four years in business. Compared to other companies in the car warranty industry, four years is a short time to be in operation. Most of their competitors have been in business since the 1990s and earlier.
Basic Warranty Length
ASAP Warranty provides coverage ranging from one to 10 years and coverage mileage ranging from 10,000 to 48,000 miles per year. These terms allow customers to customize their coverage to their needs. Someone who commutes further for work can select a five-year/24,000 miles per year warranty. Customers who drive less can opt in for a five-year/10,000 miles per year coverage. In the car warranty industry we found that at the high end, basic warranties last up to 10 years or 100,000 miles, whichever comes first. At the lower end, they can last only three years or 26,000 miles. ASAP is at the low end of this spectrum.
While some companies offer a Powertrain Warranty to cover new vehicles, American Standard Auto Protection does not. What the company does offer is extended coverage packages for pre-owned vehicles. This means when your powertrain warranty runs out from the place you originally purchased your vehicle, ASAP’s warranty takes over.
Frequently Asked Questions
Does the warranty include towing? What are the limitations on towing expenses?
24/7 Towing Service is included with all of ASAP plans. Limitations on towing are not available.
Can a warranty be transferred if the car is sold?
ASAP vehicle service contracts are fully transferable to another vehicle owner at no cost to the seller. Owners may also transfer coverage to another vehicle for a prorated difference, if required.
Are there any fees involved in the transfer of the warranty to a new owner?
There are no fees to transfer an ASAP warranty to a new owner.
Where can the repairs be done under warranty?
Customers can take their vehicle to any ASE certified repair facility or to their dealership, file a claim, and provide the repair facility with their VSC card. Their service advisor will then contact ASAP’s claims department directly to start the claims process.
What hours/days can a repair be reported?
Owners can take their vehicle into an authorized ASAP dealer during normal service hours for repairs covered by the warranty. Customers can contact ASAP customer service representatives via toll-free phone, email, or fax.
Does the warranty cover a car rental while the repair is being made?
American Standard Auto Protection offers 24/7 Rental Car Service, which is included with all of their plans. The specifics for the courtesy transportation vary by location.
How many days/hours does car rental cover?
American Standard Auto Protection offers 24/7 Rental Car Service, which is included with all plans.
How long does it typically take to file and process a claim?
Customers say that ASAP has a relatively fast turnaround. Since the company pays the mechanic/auto repair shop directly, the entire process can be as little as three hours from when you file your claim to where you pick up your vehicle from the mechanic. ASAP, however, does not guarantee any time frame for a customer’s vehicle to be repaired and ready. That depends on the dealer.
Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase?
ASAP plans are accepted anywhere in the U.S. or Canada at over 425,000 dealerships and ASE certified mechanics.