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American Auto Shield was established in 2002, and based out of Colorado. American Auto displays its commitment to customers by providing 24/7 customer service options through phone, and live chat.
American Auto Shield also shows devotion to its community by raising awareness and supporting charities such as Every Child's Hope, Make-A-Wish, Adopt-A-Family, and other great philanthropic efforts. American Auto Shield has also made excellent partners in the industry so that their customers are fully covered in more locations.
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American Auto Shield offers customer support 24/7 and through phone, and live chat. This is very uncommon in the industry, as most companies only offer customer support during normal business hours.
Some warranty companies do not have the live chat option for support. Live chat is becoming a desirable option for customers who do not have the time or desire to speak on the phone, but don't want to wait for answers through email.
We really like that American Auto understands the desires of customers and offers this form of support. The company also provides a way for customers to submit reports and claims online for added convenience. Its roadside assistance is also 24/7, which is a huge benefit for clients.
Many companies in the industry only cover vehicles within a very limited max year and max mileage range. The average is approximately 15 years, with 175,000 miles. This allows warranty companies to pick and choose which cars they will cover. Older cars or cars with more mileage are more have issues than newer cars. It is profitable for these companies to restrict their coverage to newer cars with lower mileage.
While American Auto does have restrictions, it is very generous. American Auto covers cars up to 25 years old with 250,000 miles. This makes American Auto Shield's service contracts available to more car owners. American Auto is a great choice for people with older cars with a great deal of mileage.
American Auto Shield offers several protection plan options that cover different types of automotive issues. The plans a customer can choose will depend on how many miles their car has, the age of the car, and what the customer would like covered. Optional coverage may be added to customize protection plans, which is very convenient for customers who would like more coverage than what is offered in the basic plans:
American Auto Shield's powertrain coverage plans include the following:
Each service contract for cars includes roadside assistance, rental car reimbursement, and trip interruption assistance. An American Auto Shield vehicle service contract may also be transferred if the vehicle is sold.
American Auto Shield clients can add coverage for luxury electronics, emissions, and the ability to use the repair shop's labor rate.
In addition to offering good vehicle service contract plans, American Auto Shield also offers service contracts for motorcycles, ATVs, and dirt bikes. These additional protection plan offerings make American Auto Shield stand out from other car warranty companies.
American Auto Shield supplies good information about its extended car warranties, including plan-type and coverage. It would be nice to see cost information. However, because the cost is based on vehicle make, model, and mileage, there is a lot of variability.
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I highly recommend American Auto Shield! The customer service is friendly and helpful. easy to work with the claims adjuster and they were fair and I got my car fixed in a timely manner.
They refused to pay a small claim because of the legal technicality that the shop didn't call them before doing the repair. The dirt boot that keeps the seals from leaking on the steering rack was torn and fallen off - letting dirt in that would cause seal failure and a very expensive replacement of the rack and pinion - which they would have to pay. I noticed the boot was bad when changing a tire. When I read their list of covered steering parts I, naturally, read the section on "Steering" and it did not list the boot, so I assumed it was not covered. RATHER THAN IGNORE IT AND LET THE EXPENSIVE PART FAIL SO THEY WOULD HAVE TO THEN REPLACE THE WHOLE THING, I went ahead and paid to replace the boot (WHICH SAVED AM AUTO SHIELD lots of money). Picking up the car, I noticed the last section of the covered parts (which is all the way at the bottom) listed boots for items covered above (which includes the steering rack) - so the boot was in fact covered. These cheap ______ (you fill in the blank) refused to reimburse me because "the contract says you have to get approval before the repair". I have the old boot to show them. They don't care. THEY WILL FIND ANY WAY TO WRIGGLE OUT OF PAYING WHAT THEY'RE SUPPOSED TO PAY - ON A TECHNICALITY. They did this EVEN THOUGH I SAVED THEM A TON OF MONEY AT MY EXPENSE RATHER THAN JUST IGNORE IT UNTIL THE ENTIRE RACK FAILED AND THEY HAD TO REPLACE THE WHOLE THING. I acted with integrity and saved them money, and they responded with selfish screw-me-on-a-technicality. AVOID THEM LIKE THE PLAGUE!!!!!
American Auto Shield REQUIRES for the parts to be out on a bench before they will send an inspector out to check if the parts are in fact bad. Here are the problems this creates: The repair facility when calling for an inspector to come out are put on hold for over an hour. A busy repair shop (MIDAS) did not want to tie up a hoist or their limited room lot playing their game. That was last Thursday. Hence I called dealership, set appt. and I dropped the car off at dealer on Monday morning. It is now Wed afternoon and my dealership is still waiting for inspector to show up. The dealership was also on hold for over an hour yesterday with American Auto Shield before giving up and hanging up. They called me at 2:30 telling me they are waiting for an inspector to show up. There is no OK on car rental unless there is 4 hours of LABOR needed to repair part which cannot be determined at onset or even until day 3 or 4. Thus, I am without a rental car. My vehicle dealer said car could be tied up until Friday. The problem is an air conditioning evaporator core that could have been replaced in hours. It is a game. Be prepared to rent a car on your own wallet for a week.