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CNA National

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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 14th, 2024

CNA National offers five kinds of vehicle protection plans to independent buyers. It also offers two additional kinds of warranties through car dealers.

Most of CNA National’s warranties include additional services like roadside assistance and rental car reimbursement. These additional benefits offer car owners peace of mind while on the road and add value to a CNA National warranty.

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The Good

  • Plan Variety
  • Additional Features
  • Plans Available through Car Dealers

Plan Variety

Extended warranties offer protection after a car's original warranty or manufacturer's warranty expires. This protection reduces the amount car owners pay in out-of-pocket expenses for covered repair costs. CNA National offers three car warranties for new or slightly used cars and two for used cars.

The extended auto warranty offerings for new or slightly used cars include

  • Automotive Preferred Care℠
  • Mechanical Advantage Care℠
  • Vehicle Value Care℠

These protection plans offer powertrain coverage — engine, transmission, and drive train assembly.

The Automotive Preferred Care℠ vehicle service contract offers the most comprehensive coverage available in an extended warranty: exclusionary coverage. An exclusionary warranty covers all of the parts except those stated in the contract.

The Mechanical Advantage Care℠ plan covers everything the Vehicle Value Care℠ plan does and includes coverage for the car’s interior and powertrain electronics, ABS brakes, accessories, and vehicle hardware.

The Vehicle Value Care℠ plans cover the heating and air conditioning, fuel, electrical, and cooling systems, brakes, suspension, and front wheel steering.

CNA National’s extended car warranty offerings for used cars include

  • Powertrain Advantage Care℠
  • Certified+Plus Care℠ 

These plans offer for the powertrain warranty coverage. The Certified+Plus Care℠ plan includes two options: Preferred and Advantage.

The specific differences between the two Certified+Plus Care℠ auto warranty plans is unclear; however, these are only offered for cars that have been certified by a dealer and whose factory warranty coverage has been extended.

Additional Features

CNA National vehicle service contracts include the following:

  • 24/7 roadside assistance
  • Trip interruption reimbursement
  • Car rental reimbursement
  • Towing

Trip interruption coverage and car rental reimbursement are only available when the car is in a repair facility for a covered repair. A refund is only available for covered repairs.

Some warranty providers also allow clients to choose a repair shop. It's unclear whether CNA National offers this benefit to its clients.

However, the additional benefits that CNA National does offer, add value to its vehicle protection plans. While these features are common among providers, some auto warranty companies do not offer all of these additional features.

Plans Available through Car Dealers

In addition to offering car warranties to independent buyers, CNA National offers these extended warranties through dealers:

  • Lifetime Limited Powertrain Warranty℠
  • Lifetime Wrap Service Contract℠

The Lifetime Limited Powertrain Warranty℠ covers the car’s powertrain. This warranty does not include the additional features, like 24/7 roadside assistance.

The Lifetime Wrap Service Contract offers additional coverage, including brakes, fuel system, interior electronics, and more. This plan includes the additional features listed above.

These certified warranties are only available for quality vehicles that pass inspections.

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The Bad

  • Some Restrictions

Some Restrictions

The restrictions vary depending on the product purchased. CNA National vehicle protection plans cannot be renewed unless they include a rider called a future contract guarantee.

For the warranty to be transferable, it must include a transfer guarantee.

If potential clients are interested in these features, they can add them to their vehicle protection agreement before purchasing.

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The Bottom Line

An extended service contract from CNA National is a good option for car owners who want to buy an extended warranty. While CNA National’s warranties are not always transferable or renewable, these features can be negotiated before signing the contract.

CNA National has a nice selection of vehicle protection plans, which makes it easier for potential clients to find the warranty coverage they want at a good price. Warranty cost is determined by several factors, including the car's make, model, and mileage. Many vehicle service contract companies do not publish general cost estimates due to the variability. For more detailed extended car warranty cost information, people interested in a CNA extended warranty should contact the company directly.

For its warranties offered through dealerships, cars must be high quality and pass an inspection before a CNA National warranty can be provided. This feature helps car shoppers identify good used cars and make a smart car purchase.

Before getting an extended warranty, it's worth thoroughly reviewing the contract and terms. Most warranties do not cover damage from normal wear and tear, damage from failure to properly care for the vehicle, and damage from accidents.

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3.9

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56 Reviews

Review Breakdown

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70%

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2%

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1 grade

29%

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David Clark

I have a current claim open to get a new engine. It has been a miserable ordeal to deal with. I had a lot of people who were unhelpful. Instead of highlighting the people who were unhelpful I would love to shine the spotlight on someone who was extremely helpful, Kim H. Every other person I dealt with between the Hyundai dealership and Hyundai corporate first and then c&g repair shop and CNA just seemed to brush me off. Kim went above and beyond and was extremely helpful. Please please tell her boss or whoever needs to hear it that she is an amazing asset for your company.

8 months ago

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Tom Jonas St. Petersburg, FL

Because my wife really liked her 2016 Nissan Juke and manufacture had ceased we decided to keep the car and buy a warranty. The dealer suggested CNA. We purchased the warranty October 2019 and kept it until we replaced the car in 2023. We made one claim for about $1000 which was handled flawlessly. The dealer said they were the best to deal with. On cancellation we received a rebate of just over $500. Overall we bought absolute peace of mind for a couple of hundred $. I am totally able to recommend this company!

10 months ago

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Stephen V Ibanez Nashua, NH

My truck A/C stopped working while on vacation. No shops near me could get me in so it waited until I returned home and I asked my regular mechanic to check it out. They found the problem and got authorization from CNA National to perform the repairs the same day. The shop called to tell me the truck would probably be ready to pick up the following afternoon once they received payment from CNA. I was surprised (and delighted) when they called me near the end of the same day telling me I could pick it up as the work was complete and CNA had already paid them for the work. I couldn't have asked for better service!

3 years ago

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Reply from CNA National

Stephen, thank you for telling us about your experience and for leaving a five-star review. We are so glad we were able to be of assistance to you. Our goal is to always provide excellent, hassle-free service. Thank you, too, for being one of our customers!

Aug. 11th, 2021

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Lashawnda Johnson Kansas City, MO

My experience with this warranty company has been the best! I was currently under 2 other warranty company contracts which were completely useless (I won't their names). I took my 2015 dodge challenger to a Dodge Landmark dealership to get repaired for bad rocker arms and lifters. I spoke with CNA warranty rep and put a down payment on my warranty which the other two companies denied repair and CNA warranty got me in the following week and repaired my car totaling at $1700 for absolutely an $0 deductible also placing me in a rental vehicle while they worked on my car. My car sounds sooo good and drives great I'm completely happy with my choice btw this was an dealership in Kansas City, MO.

4 years ago

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Reply from CNA National

Lashawnda, thanks for the positive review! We are glad to hear your experience went smoothly. We are here to help and will be here for you in the future if you need us.

Oct. 12th, 2020

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Dorahreather K Mills Smyrna, GA

I called today to verify coverage on extended warranty plans on my two vehicles. In 2013, my husband, Gary L. Mills, purchased two 2013 Hyundai Geneses autos, titling both in his name. Mr. Mills died Jan, 12, 2019. i just moved from NC to Georgia this past week. I attempted to have 60,000 mile checkups done on one this past Saturday, but the dealer was not able to confirm the existence of my warranty. I called Mayberry Hyundia in Monroe, NC, this morning, and obtained VIN numbers and contract numbers. I was advised to call CNA to verify coverage. I was fortunate to talk with Terri. She was competent and friendly, and actually CARED about helping me. Terri told me the information CNA would need to get the coverage in my name , and I will be digging what I need out of storage. It was a pleasure to interact with Terri

4 years ago

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Reply from CNA National

Dorahreather, we really appreciate you taking the time to share your experience with CNA National and Terri specifically. We’re sorry to hear about your loss. We understand that’s a difficult time, so it’s good to know that Terri was able to help make the coverage verification as easy as possible. We’ll be here, ready to help, should you ever need us again in the future.

Apr. 1st, 2020

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Ralph Naples, FL

Roofers dropped roofing nail all over road (assume fell of vehicle) and I drove through them. My tires were just purchased in March 2019 and this occurred in January 2020. I thought I only damaged two. When inspected all four were damaged beyond repair and required replacements. The adjuster claimed one looked like vandalism due to a nail being on the inside wall. CNA obviously had concerns as I am sure these events are pretty rare. They quickly approved three tires to be replaced but due to the adjusters finding were not going to pay for the fourth. However, I spoke with them and assured them no vandalism occurred. The approved my fourth tire with a little hesitation. Overall, the process was great, they paid for all four tires (one in “good faith”) and I didn’t pay a penny or had to do any paperwork. Though I did have to have a few calls between the dealership and CNA. CNA answered each call very quickly (minute or less) and provided me answers immediately. I wish every business operated this way. The only “warranty” I have ever used that really did pay off! Unlike “Home Warranties” CNA stood by the contract and I will use them as much as possible. Wish I could rate them higher.

4 years ago

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Reply from CNA National

Thanks for great review, Ralph! We strive to deliver superior customer service, so we truly appreciate the positive feedback. Hopefully you have a smooth car ownership experience going forward, but we’ll be ready to help if you need us.

Jan. 28th, 2020

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Dan Brown Clearwater, FL

I am the owner of a 2011 BMW 740i that I took in for a couple of issues to a BMW dealership. These issues turned out to be some pretty major issues of which I would have been faced with a bill of thousands of dollars personally had I not had this warranty. All were covered, albeit with some back and forth on one of the issues. However, in the end I was left to pay the deductible and the cost of a hose that was determined as wear and tear. I was very happy. The BMW dealership also told me how impressed they were with this warranty company, both what CNA covered as well as the speed in which they operated. There was another car that had been brought in the same day mine was brought in under a different warranty company and it took days and days to get a response from that warranty company, per this BMW dealership. That also made me very happy with my choice for CNA.

4 years ago

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Reply from CNA National

Dan, thanks for reviewing us on BestCompany! We really appreciate you taking the time to share your experience.

Jan. 21st, 2020

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Richard P. Gulfport, MS

I have the lifetime Powertrain and wrap plus warranty on my 2017 Chevy Colorado with 48k miles and have required a torque converter repair and replacement of the Navigation unit outside of the regular Chevrolet warranty period. Both items were repaired/replaced with out any problems or hesitation and at no addiitional cost to me. So far I have been very pleased with the extended warranty coverage provided by CNA National.

1 year ago

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J ekyl Bertram, TX

Thank goodness for CNA. We purchased a CNA complete wrap warranty when we purchased our new truck. The transmission malfunctioned after only three years, but after the factory warranty. I contacted CNA and they are very easy to work with and they covered all the necessary repairs and even found the necessary parts through their own string of distributors. The dealership had been unable to find the necessary parts. Once the process was started I was back on the road within two weeks. Great company, great customer service!

2 years ago

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Reply from CNA National

Thank you for for taking the time to leave a five-star review. While we are sorry you experienced the inconvenience caused by the transmission problem, we are very happy that we were able to be of assistance to you and glad you are pleased with our service.

Feb. 16th, 2022

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KNorris Globe, AZ

I got a flat tire about 75 miles away from home. I called for service to change my tire. They came out changed the tire, I paid them and was on my way. The next day I took my other tire to get fixed. Called CNA National and then sent in my receipts. Had my reimbursement within a week!!! Thank you so much. They made it so easy and convenient.

3 years ago

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Reply from CNA National

Thank you for the five-star review. We try our very best to provide our customers with excellent service, and we appreciate you telling us about your experience.

Nov. 11th, 2021

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Carl H. Santa Clara, CA

I had a great experience with CNA National when I had what appeared to be a mysterious sound from my 6-year old vehicles engine when it was running which turned out to be a valve seat that broke inside a piston and ended up damaging the engine beyond repair. (!) CNA worked with the dealer to asses the damage and came through and paid for the engine to be replaced. I am absolutely pleased to leave this review as I admit I did not expect my experience to be as easy as it was. Thank you, CNA!

3 years ago

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Reply from CNA National

Thank you, Carl. We appreciate that you took the time to tell us about your experience.

Nov. 4th, 2021

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larry w dean Tallassee, AL

First of all the automotive company that was supposed to do the warranty work told me that CNA had denied the claim. So I made a contact myself and talked with Rich from CNA. He not only took my call on a Saturday (What! Are you kidding me!), but saw it through to approval. I appreciate whoever else may have been involved in getting the check processed and mailed.

3 years ago

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Reply from CNA National

Larry, thank you for taking the time to leave a five-star review. We will be sure to let Rich and his supervisor know that he was able to assist you. Thank you, too, for being one of our customers!

Jun. 1st, 2021

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Bruiser Glendale, AZ

When I called to make my appointment at the dealership my service writer was so happy to hear I had CNA he said they are one of the best companies to deal with and it proved to be true. My radiator on my 2018 Grand Cherokee had split down the side and CNA covered it it no problem I just had to pay my deductible and without coverage the repair would of cost me $1278 so I couldn’t be happier!

4 years ago

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Reply from CNA National

Thank you for taking the time to write a review. We're happy to hear that you are pleased with our service and happy to know that your service writer appreciates us, too!

Nov. 4th, 2020

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billmc Wyoming, MN

CNA National delivered on their promise. Their response time was quick. I was back on the road, same day. Was able to salvage a 3 day trip with my wife and 2 dogs. The Chevrolet dealership in Duluth went out of their way to squeeze in our water pump replacement. I have needed work done 2 times using my CNA National Lifetime Warranty and cannot say enough good things about my experiences. Thanks, CNA, for your follow thru. bilmc

4 years ago

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Reply from CNA National

We're glad that we were able to be of service to you, especially when you were travelling. Thank you for taking the time to leave a review .

Nov. 4th, 2020

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Shamous Ellinwood

I've had to use my CNA warranty multiple times since buying my preowned Porsche and I've been very thankful of their excellent coverage and customer service. I was skeptical when first making the aftermarket warranty purchase however at this point must say that it has been one of the best decisions I've made. I will continue to recommend them to friends and family when making a preowned vehicle purchase.

4 years ago

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Reply from CNA National

Thanks for the great review, Shamous! We strive to deliver superior customer service, so we appreciate you taking the time to share your experience as well as recommending us to others. We will be here for you in the future if you need us.

Jan. 21st, 2020

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louis paduano

I have purchased the CNA warranty through Carmax and 2 years later, an internal engine problem occurred. I had to agree to sign a $2,000 authorization for the dealer to review the issue, CNA would not but did assume that cost as the problem was found. good. Over a 5 week period the dealer and CNA went back-n-forth on pricing and options, etc.. and now as another possible issue arose, again CNA wants me to authorize another $2,000 inspection to ensue all will be corrected and they may or may not cover that cost and will not explain why when they are the ones requesting the added inspection, so I am stuck. DO NOT USE CNA! they sell what they do not deliver, on average I wait 30m when I call them only to speak to someone who's reading notes and WILL NOT provide access to a supervisor who seems to always be on lunch, on the phone, not at thier desk, etc... HORRIBLE, HORRIBLE! STAY AWAY!

8 months ago

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Chad Knight Orange City, FL

Absolutely horrible with names but I’m pretty sure it was Sarah who helped me out the entire time. Helpful and responsive even when the vehicle had more issues that were unseen from the original issue. Everything was handled with professionalism!

2 years ago

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Reply from CNA National

Thank you, Chad, for taking the time to leave a five-star review and for sharing your experience. We are so happy that you are pleased with our service. We will check our records to find out who assisted you and will make sure she knows that you complimented her customer service skills. Thanks, too, for being one of our customers.

Jan. 17th, 2022

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Janet Wood Pahrump, NV

Once I contacted them, they were on the "case" immediately and kept me informed during the whole process. They honored their commitment to us by listening to what I had to say and responding in a positive manner. I highly recommend this company.

2 years ago

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Reply from CNA National

Thank you, Janet, for taking the time to leave us a five-star review. We are very happy to have been of assistance to you, and we thank you for being one of our customers.

Dec. 23rd, 2021

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David Smith Bossier City, LA

Aug. 11th. 2021. I posted a not so favorable review the other day not understanding how CNA's system works. I do apologize and I am amending my review. The day after I posted the last review I received full payment on my Claim. Thank you CNA for your efforts and support.

3 years ago Edited September 14, 2021

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Reply from CNA National

You should be receiving another check from us any day now. A second check, #123682815, was mailed to you on August 5, 2021. Thank you for your patience.

Aug. 10th, 2021

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Bob Simpson Akron, OH

no problems at all. had to have the front end of my truck repaired like the ball joints and other parts and CNA covered it all! all i had to pay was my $200.00 deductible. Cna saved me a couple $1000.00 so the warennt paid for itself! very happy with CNA!!

3 years ago

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Reply from CNA National

Thank you, Bob, for taking the time to tell us about your experience. We are happy that we were able to be of assistance to you.

Jul. 8th, 2021

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Kimberly Swift Pomona, CA

I needed coils replaced, and when CNA gave the ok, the dealer replaced it. 2 more went out during that process. CNA replaced. The dealer asked to replace them all. CN A wouldn’t cover until total failure. 1000 miles later have to my car back in for the same thing. Inconvenience. The dealer knew the others would go out and were trying to take care of their customer.

4 years ago

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Reply from CNA National

Kimberly, Thank you for taking the time to write a review. We understand your frustration. However, our contracts cover mechanical breakdowns when covered parts fail, not preventative maintenance. We hope you have a smooth car ownership experience going forward, but we will be here to help if you need us.

Oct. 6th, 2020

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Marcellus Saunders Jr. Albuquerque, NM

OUTSTANDING... Never had a problem, all claims were handled in a timely manor ,all representatives were courteous and extremely helpful. I am very happy with CNA National and have referred several individuals to CNA, even the repair facilities I have used, now inform their customers about CNA, AGAIN OUTSTANDING SERVICE

5 years ago

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Reply from CNA National

Thanks for the outstanding review, Marcellus! Our goal is to provide exceptional customer service, so we appreciate the positive feedback. Also, thank you for the referrals! We will be here for you in the future when you need us.

Dec. 13th, 2019

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sheri walters

Mechanic shop owner that had to deal with them for a customer. Worst Customer Service ever, but thats after you sit on hold for 30 minutes every time you call. Does not explain anything well. Will not look up anything with out a claims number, even if you misplaced it. Very rude over the phone. DO NOT RECCOMEND.

5 months ago

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Connie Amick Fort Wayne, IN

My first time using CNA when I had to replace my cars ABS sensor—my dealership took care of all the paperwork for the claim I didn’t have to do anything. I would recommend CNA for warranty coverage.

3 years ago

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Reply from CNA National

Thank you for sharing your experience, Connie. We try to make the process as easy as possible for our customers, because we certainly know what it is like to experience problems with a vehicle. We're happy we could be of service to you.

Nov. 1st, 2021

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Billy Kinzer Bluefield, WV

Our bill came to almost $2400.00 total. We were given a rental van just as nice as our vehicle. We didn't have to pay anything out of pocket. This is a legit warranty company!!

3 years ago

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Reply from CNA National

Thank you, Billy, for taking the time to leave a review. We are very happy we were able to assist you, and you were pleased with your rental van.

Feb. 18th, 2021

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Charles Adkins Fayetteville, AR

Enjoyed the great service when I needed assistance with a claim. However, I was disappointed I could not transfer the CNA Warranty to my newer vehicle. Would have loved to have kept my CNA coverage.

4 years ago

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Reply from CNA National

Charles, thanks for the feedback! We're glad to hear that you found value in our products and services and that you would consider us again. Unfortunately, service contracts are specifically assigned to each vehicle. We appreciate the positive review and hope we continue to be at the top of your list.

Feb. 7th, 2020

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Ian Centralia, WA

CNA worked with the credit union my son had his Mustang through to complete the process after his car was totaled in an accident, they (the company) did a fine job and we're easy to work with...

5 years ago

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Reply from CNA National

Thanks for the great review, Ian! We’re sorry that your son lost his vehicle, but glad that we could help make a difficult situation a little better. We will be here for you in the future if you need us.

Nov. 27th, 2019

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Brad Hall Salem, AR

Joke of a warranty. paid 1200 bucks for this warranty and found out that I live nowhere near a wheel repair shop and I'm a mechanic that restores old cars. was told by dealership when we purchased this they would come to us. wife got a wheel damaged now going through a hassle to get it fixed when we live over 4 hrs to the closest repair and would have to take it there atleast twice once for the insurance claim to be okayed and the other for repair. avoid at all cost. Can after talking to them several times and every associate I’ve talked to is rude told me to contact allied wheel company. I did and there isn’t one near me so I’d have to ship my wheel to them. So wife would be without a car for days to weeks. They will cover 3 days at 50 bucks for a rental. I’ve had it with companies ripping us off and not listening to anything a customer says

1 year ago

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G H Minneapolis, MN

Paid for a full bumper to bumper warranty, including the additional preferred cost which is the very top of the line insurance. I paid $2,500 for this policy for 4 years. They did not cover one single thing in those four years. I bought a Chevy Volt and wanted to have the coverage just to be on the safe side and I had very few problems but they wouldn't cover one single problem. One turned out to be part of the powertrain which they had given me a lifetime warranty but they said they didn't cover it. I found out later on that the issue was part of the powertrain and they didn't know that, I paid for it but GMC reimbursed me since CNA wouldn't cover it. the second issue was a software issue which they said they wouldn't cover because they didn't have the correct code for it. It was an absolute joke, GMC was just besides themselves with these guys. Not one thing was ever covered by them, including 2 other issues, I will never use these guys again, biggest waste of $2500 I've ever done, what a joke

3 years ago

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Reply from CNA National

Please call our claims department at 800-345-0191 so we can discuss this with you.

Mar. 1st, 2021

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DAVID BOWER Ellicott City, MD

First let me say that there are a lot of companies out there that provide a quality service for a reasonable price. To be clear, CNA is not one of them! CNA sells itself as a honest organization that provides full-scale coverage (warranty) for mechanical issues with your car. Of course, typical items fall outside their coverage (wiper blades, tires, etc.). These are normal wear and tear type items. Furthermore, the contract itemizes tubes and hoses that may cause more significant issues if left unattended. Notwithstanding any of the above, it does not call out pipes or in my particular case, a water pipe (aka - Engine Coolant Outlet Flange). The pipe broke and the engine overheated in minutes (<5 mins) causing severe damage. Severe, in this scenario, is approximately $15,000. The independent assessor came out to look at the car and it was deemed a "no fault" incident and sent to headquarters for further review. CNA is arguing that as a result of the water outlet flange breaking they are not responsible for the repairs. They're arguing the pipe is a tube, thereby negating their need to honor the claim. I made the dealership aware and they tried to call, I called several mechanics and they all said the same thing. CNA is notorious for this type of inaction. Everyone, please listen - educate yourself. Don't support an organization that will tell you not to believe what you know to be true. They are basically saying - don't believe your lying eyes. They will claim industry accolades and recognitions, they will respond citing how long they've been in business, but at the end of the day - all you want is to feel as though you have the coverage you paid for. I'm here to tell you that's not the case with CNA. #runawayfromcna

3 years ago

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Alvin Riggs Waycross, GA

Recently when submiting a claim at my local Goodyear and affiliate of Sonsio, I had a negative experience with a Rochelle the agent who responded to a legitimate claim on a right rear original tire that had a nail in the sidewall. The confusion of staying on the phone with Rochelle, whom was not very helpful in filing the claim. One hour talking about me paying out-of-pocket which was not an option. One problem was the fact that this agent did not understand that, I wanted Sonsio to pay there half upfront, which in the meantime caused difficulty with her processing or having a manager to process the claim, which is what she should have done in the first place, but she failed to do such. So, the situation of back and forth for over forty minutes became a great pain!!!!

3 years ago

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Reply from CNA National

Alvin, I believe you have us (CNA National) confused with another company. We are not, nor are we affiliated with Sonsio, the company you've referenced. We have no record of a claim being filed by you, and we do not have a claims representative by the name of Rochelle.

Jan. 20th, 2021

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Samuel Thrower Meridianville, AL

I'm stuck with a $4200 transmission repair for my 2016 Silverado because CNA says my tires and rims are too big and they denied my claim. But, now get this, for additional money, they will allow up to 36" rims on your truck and would pay for the repairs. No one mentioned this to me and the "no big tires" are buried in the fine print. GM has had much problems with their transmissions and what a coincidence that the trucks are 2016 models and they occur at 70,000 miles where mine is at 75,000. CNA should be ashamed of themselves. A multi billion dollar company putting a 25 year old in a financial hardship over $4200. I spoke with a supervisor after being on hold for 15 minutes and was told it's in the contract, no big wheels, but you can pay us more and have them. How sad.

4 years ago

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Reply from CNA National

Samuel, we have reviewed your claim several times previously and asked our senior claims managers to take another look. Along with the dealership evaluation, your vehicle was also inspected by a third-party to verify the cause of the transmission failure, which was determined to be due to the severely oversized tires.

Our decision is based on the terms of our contract. Those terms include exclusions for tires that are larger than manufacturer specifications, unless you have purchased the custom suspension package. It should be noted that if this incident had happened during the manufacturer’s warranty period, typically it would not have been covered by the manufacturer warranty for the same reason.

We apologize that you’re not completely satisfied. Should you have a covered repair in the future, you will find that we deliver on our contract promises and provide exceptional customer service.

Nov. 20th, 2020

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Jeff Dupont Tewksbury, MA

After all the headache from the dealership not filing papers, your company helped get my truck back on the road. Thank you very much. I’ll recommend you to anyone

4 years ago

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Reply from CNA National

Jeff, thank you for the 5-star review! We strive to deliver superior customer service, so your feedback means a lot. We appreciate you recommending us.

Aug. 5th, 2020

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Brian New Hudson, MI

Cna is a awesome car warranty policy. I have had to use them a couple times and so satisfied got my car back on the road in a timely manner so happy with this provider

4 years ago

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Reply from CNA National

Brian, thank you for the great review! We're glad that you found value in our products and that we could help you get back on the road quickly. We hope you have a smooth car ownership experience going forward, but we'll be here to help if you need us.

Feb. 7th, 2020

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Mark South Bend, IN

Purchased a Warranty one year ago and sold the vehicle last month. Have attempted to call numerous times to cancel the policy and get a refund. I have been on hold three times for over an hour with no answer, left two messages which the voice mail says they will get back with you, have not heard from them. Sent them a letter asking for a response and still have not received any contact.

1 year ago

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Lawrence Hojnacki Grosse Pointe, MI

I have 2014 dodge caravan have engine and trans warranty vel started leeking oil took vel to dealer they found oil cooler leaking cna deni the claim I called cna they said not covered to replace need to disassemble half the engine it should be covered they only cover what they want to don't buy there warrantyvel very poor warranty now I have to pay 2000 dollers and I payed 900 dollers for a worthless warrenty beware

1 year ago

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Reply from CNA National

Our claims management team reviewed your claim to ensure it was handled correctly. There were three components that were at issue. Two of the components were non-covered parts per the terms and conditions of our contract with you. The third item (transmission cooler lines) was covered per our contract and payment was authorized for the cooler lines. We have abided by our contract; however, if you would like to discuss this in more detail, please call us at 800-345-0191 and ask to speak with a claims manager.

Dec. 20th, 2022

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Mark W Wynne, AR

Precise instructions were provided on how to move forward with the process of repairing my vehicle. The coverage was superb.

2 years ago

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Reply from CNA National

Thank you, Mark. We appreciate you taking the time to leave a review and share your experience.

Feb. 2nd, 2022

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Nonna Yorktown Heights, NY

Every time I need to use the insurance they respond immediately to the garage, My repairs are never held up. Best insurance I ever bought!

3 years ago

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Reply from CNA National

Thank you, Nonna, for the five-star review. We're happy we could be of service to you.

Nov. 30th, 2021

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TRACY BARNES Orlando, FL

My MINI Cooper's emissions light would not go off. I brought it into MINI and if was fixed free of charge. I am happy.

3 years ago

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Reply from CNA National

Thank you, Tracy, for leaving us a five-star review. We're glad to know that your emission's light issue was handled and you are back on the road. Thanks for being one of our customers.

Oct. 6th, 2021

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Barbara Barber Lodi, CA

I would choose no stars if possible. Purchased an extended warranty for 2017 CPO BMW. Paid $3800 for the privilege. Had suspension damage.Had to replace front strut, steering knuckle, front wheel bearing +hub assembly+strut mounting=wheel hub/bearing mounting bolts to knuckle. We were denied. Were told that we hit a pot hole. We live in California, there are no pot holes that could cause such damage where we live and we did not hit one or anything else that could cause this suspension failure. Quite upset.

3 years ago

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Reply from CNA National

We asked one of our senior claims managers to review your claim to ensure that it was handled correctly, and it was. The damage you reported was not caused by a mechanical failure; therefore, it is not covered under the terms and conditions of our contract with you. It is my understanding that you have already discussed this in detail with one of our representatives, who explained the reasons for the denial. We have abided by our contract with you and can offer no further assistance with regard to this matter.

Sep. 22nd, 2021

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SASH CRUSADERS CYO FOOTBALL Perkasie, PA

Purchased one on my sons Jeep Wrangler. They are professional and have great coverage. Easy process and fast approval for a claim over $4000. Thanks

4 years ago

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Reply from CNA National

Thanks for the great review! Our goal is to provide superior customer service, so we really appreciate you taking the time to share your experience. We will be here for you in the future if you need us.

Apr. 16th, 2020

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Hosie Seal Harvest, AL

Unable to rate. May 1st trip to have power lost, which code out to be a fuel system hi press pump replace. (Oct 19,2019). As of now, it look as if there is no coverage, I had to the full service out my pocket. I was told I had a contract and I brought the BEST coverage. ( Still on reaction from LM Chevrolet) Thanks, for this review request, Update as of 11/13/2019 (all correctied. Thanks

5 years ago

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Reply from CNA National

Hosie, we looked into your account and it appears we actually did cover your claim after the dealership contacted us. The reimbursement check was processed 11/5 and it should have been delivered to you. We strive to provide exceptional customer service and we performed up to that standard. Given we delivered on our promise, please reconsider your star rating. If we can answer any questions or if you have feedback to help us earn 5 stars, please give our claims manager Mike a call 800-345-0191 x372.

Nov. 13th, 2019

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Bill Jacksonville, NC

Do not use this company for a warranty on a used vehicle. It is useless. They will no cover anything that fails due to being worn on a used vehicle. Purchased a warranty when buying a used car and had engine trouble 5000 miles later. They would not cover anything because the problems stemmed from worn piston rings and I could provide adequate maintenance history, even though I had no had vehicle long enough to reach its first recommended oil change. Make sure you read the contract very carefully and fully.

5 years ago

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Reply from CNA National

Bill, we apologize for the issues you are having. We would like to learn more about your claim but are unable to locate your account. Could you please give us a call and speak with one of our claims supervisors? They can be reached at 800-345-0191

Nov. 8th, 2019

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Elke Marietta, OH

Had a motorcycle fixed because at times it wouldn’t start, needless to say a week later warranty ran out and bike won’t start. In the mean time my Harley inherited a scratch on gas tank while at the shop. CNA doesn’t want to have the bike towed to shop unless it was something wrong with how the shop fixed the bike. Obviously it has the same problem as when it went in! Warranty is awful and in return those people seem to enjoy bringing out the worst in people!

5 years ago

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Reply from CNA National

Elke, we apologize for the issues you are having. We would like to learn more about your claim but are unable to locate your account. Could you please give us a call and speak with one of our claims supervisors? They can be reached at 800-345-0191.

Nov. 8th, 2019

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Fredrick M New York, NY

my experience was great, they did the work in a short time everything was discussedand i would recommend to friends

3 years ago

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Reply from CNA National

Thank you for the five-star review. We're happy to have been of service to you.

Dec. 18th, 2020

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Melanie McCune Bellefontaine, OH

Fast, courteous service! Everything was taken care of with little effort on our part.

2 years ago

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Reply from CNA National

Melanie, thank you for the five-star review. We appreciate you taking the time to leave a review and are very happy to know you are pleased with our service. Thank you, too, for being one of our customers.

Mar. 15th, 2022

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Martin Blevins Jasper, TN

They got my claim paid so my truck could be repaired. They also paid for a rental car

2 years ago

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Reply from CNA National

Martin, thank you for the five-star review. We appreciate that you took the time to share your experience. And, we are happy we could be of assistance to you.

Jan. 17th, 2022

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Ronita McMullen Hinesville, GA

This company is wonderful never had any issues great customer service

1 year ago

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Tokunboh-Baridi Nkokheli Summit, NJ

Very reliable and responsive company. Paid all claims quickly.

3 years ago

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Reply from CNA National

Thank you for the five-star review. We appreciate that you took time to tell us about your experience.

Sep. 3rd, 2021

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dc Altamonte Springs, FL

excellent company and user friendly. I highly recommend them!

4 years ago

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Reply from CNA National

Thank you for leaving a review. We appreciate it!

Nov. 4th, 2020