Sixt Rent A Car
Author: Kaitlyn Short
LAST UPDATED: August 22nd, 2024
SIXT started out with three locations and grew into an international company with locations throughout the United States. Currently, the company is present in 105 countries across the globe with over 2,000 branch locations. SIXT purchases more than 200,000 vehicles annually and owns the world's largest fleet of premium German cars.
The Good
- Vehicle Types
- Price Range
- Toll Prepay Option
- Online Check-In
Vehicle Types
The SIXT vehicle fleet hosts models from German favorites like BMW, Mercedes-Benz, and Audi. Vehicle types include:
- Convertibles
- Luxury cars
- Minivans
- SUVs
- Passenger vans
Price Range
SIXT offers vehicles ranging in average prices in the car rental industry. While the prices are not necessarily low, SIXT's car selection is of a higher quality than many economy budget car rentals. The car make and models are newer and more modern so if that is important to you then the average cost is more than worth paying. Regardless of the price listed for a car, though, SIXT boasts a Best Price Guarantee.
Toll Prepay Option
A very convenient feature is the ability to order toll passes through the company's website. Having a toll pass makes your commute easier when you travel. This comes as part of the online check-in.
Online Check-In
You can check in your car from SIXT's website instead of the rental counter using one of two options: the online check-in portal via the website or the on-site terminal. After you sign in and check in with your reservation number, you go to SIXT's express counter and swap your signature for the car keys. For the terminal option, follow these steps:
- Insert your Sixt Express Card or credit card into the terminal.
- The terminal detects your card automatically and shows you the reservation. You also have the option of booking extras at this point, such as winter tires.
- Select your car out of three vehicle options.
- Confirm the booking details and print your rental agreement.
- Open the safe and take the vehicle keys.
This makes checking in easy and fast and eliminates the issue of long lines that you get with other car rental companies.
The Bad
- Limited U.S. Availability
- No Instant Return
- No On-Site Fuel Discount
Limited U.S. Availability
SIXT has rental car locations in 15 states, so your options are limited in the United States. Sixt has rental counters at some major airports throughout North America, but not as many as some competitors. For instance, most rental companies have counters at JFK, LaGuardia, or Newark airports in the New York City area and SIXT does not. On the plus side, SIXT is worldwide, so it is likely to cover your international travel needs.
No Instant Return
SIXT lacks an instant return option where you can leave the car with the keys inside. You must return the vehicle to a rental office (or other identified location) on the date and time specified in your rental agreement.
No On-Site Fuel Discount
SIXT does not offer discounts for fueling your vehicle on-site. If a customer returns the car low on gas, SIXT charges a $50 fee.
The Bottom Line
If you're itching to try out a new or luxury car, look no further than SIXT. With quick check-in, no hidden costs, and free cancellation, SIXT is all about convenience. However, the company is not readily available throughout North America, especially in smaller states and cities.
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Rose Morris The Bronx, NY
I picked up the rental car at Tampa Airport, 11/23/22, returned 12/122.
I experienced a quick, pleasant and efficient service by a 1st day on the job assistant. Malaysia was attentive to my needs and comfort first and foremost, when the vehicle originally requested was not available.
In the end I was pleased with and enjoyed the vehicle received, except it smelt like someone previously smoked in it. I called and reported the smoke odor. I was contacted immediately with an offer to replace the vehicle. I declined the offer, and was assured I would not be charged for the odor.
This was my first rental experience with Sixt and will rent from them again.
Awesome customer service in person and phone, quick, no fuss returns.
2 years ago
Anne Kavanagh Reading, PA
We rented a car from Payless . Got stuck in the side of the road with 2 flat tires! No response from our rental company!!!
A sixty roadside assistance car was passing and not only stopped but tried to put air in the tires. When that did not work they gave me a ride to Payless to see if they would help. In the meantime they took off the tires took them somewhere and repaired them!!!! They put them back on and got us on our way !!! No charge!!!! Amazing group of 3 men!! This happened 2/18/22 about 1:30pm. Thank you thank you thank you!!
Will NEVER use another company except sixt again!!!
Signed
A very appreciative stranded tourist!!!
2 years ago
Michael Jaffe Delray Beach, FL
Rented a Toyota Yaris at Ben-Gurion Airport (TLV) in Tel Aviv for two weeks, arranged through Expedia. The handover was smooth and quick, even during prime tourist season. The staff was extremely friendly and efficient.
The vehicle had 1400 km on it, so it was practically new and in pristine condition. No issues with the car.
Car return was also quick, very friendly staff.
A year earlier, I had used SixT at Reykjavik, and the pickup experience was not nearly as good. There seem to be a number of factors influencing the experience, but, for the most part, SixT seems to be a good discount option.
5 years ago
Maureen E. Serge
I was so surprised to see the negative reviews for Sixt. I have been renting cars from Sixt for approximately 2 years and have never had a problem, and the customer service was fantastic. Besides their prices being the best in town, I always receive fast courtesy service from the counter people. Granted, I only rent when I am in Las Vegas, but I am there 3 or 4 times a year and use Sixt all the time. I tried the rest of the car rentals and they are expensive and never had the car that I originally reserved. BRAVO to Sixt. To all the new customers, don't be swayed by someone else's negativity.
5 years ago
Minh N
Rented the car for one day business trip. Thought it was cheaper than the rest of the companies out there. This is how they lured me in.
I went to the meeting, park in a wide open parking lot with no other cars around. Went to a drive thru at Mc Donalds to get some food and drive directly back to the Airport to return the car. Since I was late, I was not able to pump gas, I only use 1/8 of the tank.
They charged me $90 to fill no more than 5 gallons of gas. I am OK with that since it was my fault not able to pump gas back into the car. Got back and got an email a couple days later telling me that I made a few scratches on the car. It was not likely that the scratches were made during my use of the car. I contested their claim and it was ignored. Now they wanted $1,049 for the two scratches. I told them I am not paying for a penny of it! Let them take me to court. I will fight this one because they are crooks out to take advantage of others!
Do not fall for their low price trap and rent somewhere that is more reputable. I did not have time to check on other review sites other than on Sixt's website (all good reviews.) If you want still want to use them after reading all the bad reviews, you only will have yourself to blame.
4 months ago
Daryl Logan
Toronto Airport rental - easy to reach, great customer service, an upgraded car at no extra charge, easy return and all charges were as per my reservation. Very smooth.
5 months ago
Shawna Miller Georgetown, TX
I'm a repeat customer and I've always had very good experiences with Sixt. They make pick up and drop off very easy. Any time I've needed to reach out to customer service they have been very responsive, helpful and friendly. The only hiccup I've ever had was due to the third party I used to rent the car from and not Sixt itself. In fact, Sixt corrected the other vendor's mistake. They've won my loyalty and have a life-long customer.
1 year ago
jeff goldberg
Just finished renting a Chevy Blazer at the Fort Lauderdale airport. From start to finish the service and the car were excellent. The gentleman who checked us in was helpful and professional and walked us to the location where we could pick up our car. Upon the return, the young lady who looked after us was very pleasant and helpful. This was my 2nd time renting from Sixt. It's price was competitive. I will certainly use it again.
2 years ago
Helen Casserly Rochester, NY
Vikram, Khalid & Nick at (BHX) Birmingham Airport Sixt rental car provided me with EXCEPTIONAL service. My family was in crisis & my original contract with the Heathrow Airport office was misinterpreted & no longer served my needs. I arrived in an extremely distressed state, but was treated with so much empathy & compassion. They made me feel that no problem was insurmountable. I applaud Vikram, Khalid & Nick, they have ensured my loyalty to Sixt.
~ Helen Casserly ~
4 years ago
Tommie L Dallas, GA
They have nice new cars and the staff is friendly and professional. It’s the least stressful rental or travel arrangement I have ever had to deal with. Actually with the miles I drive for work me renting a car from them is cheaper then buying a new one and paying a big insurance bill and maintenance. Brittany B has been especially efficient and always brought me a fresh new car out within minutes. She is definitely is off the charts when it comes to customer service.
5 years ago
Robert Walker Boerne, TX
I booked a car rental with Sixt at the Phoenix Sky Harbor airport in advance of a vacation to Scottsdale. Upon arrival at the airport we realized we had too many bags (bulky golf clubs) to easily access the rental shuttle and thus I left my wife with most bags at the terminal while I took golf clubs and took the shuttle to the rental center and then drove back to pick up my wife. Unfortunately, I left the copy of my rental agreement in a bag with my wife but the agent was able to pull it up on his computer. I remembered ballpark numbers regarding the rental with the base price of $315 and taxes and fees taking the total up to just over $450. The car I had reserved was a Mercedes Gla or equivalent. While the agent did not specifically say there were none of that category available, he asked what type car I wanted. I said I didn't have a specific vehicle in mind and to be honest could not remember exactly what Mercedes model was listed and shown on my reservation. He turned the computer monitor around for me to see and first pulled up a Volvo station wagon to which I showed no interest. He then pulled up a Mercedes E300 and asked if that was ok and I said yes, it would. He did not make it clear it would be an upgrade and thus more expensive. He mentioned I had booked a base rate of $315 (plus change) and then said he could give me a first time renter's discount and AAA discount which yielded a rate of $216 plus tax and fees. It was not explained to me this was in addition to the amount of my reservation. The contract I eventually got a copy of did list it as an upgrade choice with the new charges as additional charges. However, there was nothing provided in print or shown to me on a monitor that included that information. All I saw on the little electronic pad that I signed on was a line for my signature.
Now, I know it is my responsibility to be aware of what I am signing whether the electronic pad on which I am signing is displaying all the details or not. I did not know I could scroll back on the pad to see all the other information but I don't know that I would have even had I known, based on what I thought I understood from the way presented by the agent. Perhaps in the back of my mind I was rushed to get back and pick up my wife and bags and was not as attentive as I should have been. I do not think the agent was trying to take advantage of me or screw me. He was a very nice man and I would gladly deal with him again. Even if he never mentioned everything was additional charges, I should have inquired and read in detail what I was signing.
Once I realized the total charges was almost $750 instead of just over $450, I was very disappointed.
I contacted Sixt customer service and presented the information I have detailed here and after a brief investigation on their end got back to me. They did not want to have a very unhappy first time customer and made a one time exception as a good will gesture and credited me the additional charges.
When I first made my reservation online, I was impressed with Sixt competitive rates although they deal with a higher class vehicles. I will definitely rent with them again, but I will also do my due diligence to make sure I fully understand every aspect of the rental and the associated costs.
I highly recommend Sixt due to their excellent customer service, and their higher class vehicles at reasonable rates.
5 years ago
Sammie Jones
I rented from SIXT in June. I paid $471 for one week. A week after the car was returned they sent a bill for $723. I went to the company who said there was a monitor with all charges on the screen in front of me. That was not true. There was no monitor anywhere. I contacted my CC company to dispute and the BBB. I also discovered SIXT is being investigated for a class action lawsuit. Don’t bother with SIXT. You’ll spend the higher prices anyway. You might as well pay the higher prices upfront and deal with a more reputable company.
4 months ago
Kevin Vendetti
I strongly advise anyone considering this company to look elsewhere. Their heartless approach to customer service is unacceptable, especially when dealing with unforeseen and unavoidable circumstances.
I booked a rental car with SIXT the same day of pickup but due to my flight being canceled, I was unable to make my trip and attend my grandpa funeral the next morning. Despite explaining my situation, the company sent me through multiple hoops through an Expedia rep, spending hours on a phone and having the rep write them a letter explaining the situation. In the end, they didn’t care, the company charged me a $200 fee for not picking up the car.
The lack of empathy and understanding from their customer service is appalling. In such difficult times, I expected a bit of flexibility and consideration. Instead, I was met with rigid policies and an unwillingness to show any human decency. These types of companies should be out of business
7 months ago
Kathy Lindeen Commercial Point, OH
The counter service was prompt and friendly. Got upgraded to a nicer car for free. Easy to get out of airport and return was simple and fast. No issues or concerns with this company. I will definitely use them again in the future.
2 years ago
Michael Krzepkowski Calgary, AB
I have been renting from Sixt in Florence, Italy since January 2020. 3 long term rentals from 48 to 60 days each. Cars are in above average condition, clean and without any major damage. As expected some will have cosmetic imperfections. Counter personal is efficient and well trained. Both their website and app are OK. The problems start when you have to deal with their backoffice. On my rental back in November 2021 I manged to scrape the rim against the curb. The paint on the rim was damaged. Sixt documented the mishap and I confirmed that it was caused by me. After a long delay I was presented with the estimate to replace the rim from the independent company. I would have much preferred the authorized BMW dealer estimate or the actual repair invoice. The estimate put a price tag on the generic "rim" and it was about 20% higher that the BMW catalog shows for exactly correct replacement part. Oh well, it is difficult to argue this over long distance, so I accepted the estimate. By the end of January 2022 I received email from Sixt notifying me that the amount will be charged to my credit card in 14 days. This should have closed the case. However, the Damage Italia Team decided to play some games. They did not charge my credit card. Quietly, without informing me they were printing remittance notices and finally mailed a bunch of them to me by bulk mail from the Netherlands (!) threatening legal action because the bill remained unpaid. At that point they succeeded in losing a customer. Several emails to the Damage Italia Team and company management are simply being ignored.
Even small things like refunding customer for purchase of Diesel additive (AdBlue) for EUR 20 could not be completed at the car return time. Two Customer Service reps have to be involved and now 45 days later I am still waiting for the funds to be deposited into my account. Apparently just deducting it from the final bill was too complicated.
Overall it is a great business case how an inept backoffice clerk can destroy marketing and front office efforts.
2 years ago
Charmaine Aberdeen
It was my birthday weekend and the company I rented from called and disappointed me I searched around and got a car from Sixt when I got there I was treated so well by Precious at the JFK branch I will definitely be using your company again 👍💥💕
2 years ago
Jane DOE Port Charlotte, FL
Just finished renting a Mini Cooper at the Tampa airport location. From start to finish the service and the car were excellent. Carl checked us in and was helpful. He was also very friendly, informative and professional. I highly recommend renting a car from this car rental.
2 years ago
Robert Jones Brooklyn, NY
Sixt always goes above and beyond to accommodate me with my car rental needs, this is the second time they upgraded my car without changing me anything extra, I’ve been renting cars from sixt for a few years now and i love doing business with them, will definitely continue to use sixt rental A+++++
3 years ago
Tim Bellefonte, PA
Lots of people on here saying bad things so I'm going to start with the good then explain the bad and why I only gave 3 stars.
I rented and prepaid $265 ($38 a day after taxes etc.) in March for their Mercedes E Class or similar level of rental for 1 week in September (6 Months advance notice) for my vacation in Tampa Florida, their online process was easy, filled out all required info. declined all insurances at booking. When I arrived they did not have the level I booked so offered me an upgrade (more on this later) what I drove off the lot with was a BMW X5 4.0, with all the trimmings, the car was wonderful, it ran flawlessly for the whole week, it was clean, comfortable, and well looked after, there was some minor dings and things which were already listed on the paperwork as being present, we photographed that damage anyway to be safe. After a faultless wee riding around in a very nice car, The return process in Tampa was simple, pull into the return line, leave the keys inside the car, Person comes over, checks over for any new damage, level of gas in tank etc, Good to go. Swift and easy return no issue.
So now the bad. what upset me. So after I gave them 6 months notice of me wanting a Mercedes E class or similar, they did not have one, the guy at the counter was very nice, friendly, polite, well spoken. "Very sorry sir we don't have that class on the lot right now so I can offer you an upgrade to a BMW X5, would that be ok?" "sure that would be fine, thankyou" So o.k. on we go through the process, he verifies my ID, asks if we want insurance etc etc regular check out process. Until almost the last part of the rental agreement process where he's going over the charges, and gets to a $30 a day upgrade fee.....I stop him right there and protest that, it's not my fault you didn't have my car, so Why are you trying to charge me almost the same again for the car, He tried to con me off saying it was standard for upgrade, I continued to protest, if i go to enterprise and they don't have my car, they upgrade for free. He calls his manager on the phone "they don't want to pay for the upgrade" he comes back to me, would $20 a day be o.k.?, I refuse again, he goes back to the manager as he's talking with the manager I look up the rental cost difference on their app, between the Merc and the BMW, it's a $13 a day difference to book it on their app right there. I show him that and as I'm tired and just want to get to my hotel to lay down for a bit I agree that $13 a day would be fine. He confirms with his manager, hangs up and rewrites the bill, shows me the $100 total extra charge, I sign and off we go.
This is why they get 3 stars not 5 from me. If you don't have a car and offer an upgrade, that upgrade should be free. I could understand you arguing if I book the car the day before or something but I gave you 6 months notice of my rental so any failure to provide is your fault not mine. This Company was great except for that. I would rent again but I'll probably just buy from the counter when I get there instead of prepaying and being upset. It's a little more expensive to pay on the day but the few $ extra would be worth it to avoid the "Forced Up sell"
5 years ago
Helmut
Visiting UK from Aus, I needed to hire a car from Manchester to London. After reading reviews was put off Sixt at first. But Avis was going to cost about twice as much (rental car prices in UK are ridiculous compared to Aus) so thought I'd give it a go. The staff were well-presented, friendly and helpful. Without being asked, the guy walked me to my car and showed me the features. This has never happened to me with car rental before. Drop off and billing were fine.
5 years ago
Ben Proto
I write this because of overall experience. The company actually gave me a car that was more expensive and charged me extra. BUT when I returned they gave me a full refund. They were pleasant and helpful. I would definitely use again.
5 years ago
Allen Bronson Idaho Falls, ID
They were quick to check in and get a car. It was an easy process. The employee was friendly and helpful.
It was harder and more time consuming to check the car back in. I had to wait 20 or 30 minutes just for the employee to get to me and then he took another 15 minutes or so to go through the process of checking the car back in. The check in was frustrating. The car performed well, it was clean and comfortable.
7 years ago
Chris
I rented a car in Fort Lauderdale. Returned it timely with full tank. They checked me out with no issues. Several weeks later, said they did not have the key, which I indeed returned. Even their website says, "if the customer loses a key, Sixt will deliver a replacement at no charge". I did NOT lose the key, yet they are still trying to collect from me. AVOID
6 months ago
Daniel Houston, TX
Their web site is confusing and hard to navigate. If you have a problem such as the the dates were messed up and you have a nonrefundable reservation, even though they have a department that can help you, they make you go through the company you made the reservation with (Priceline) who absolutely refused to help . The dates I chose were Oct 14-19 and I prepaid. The dates I got were Oct 8-15. I could understand if one was wrong but not both. No one at either company cared. They both it's non refundable and refused to change the dates or offer any solution other than contact the other company. So now I'm paying them for a car I'm never going to pickup. I did not want a refund just the correct dates. Would that have so hard? So much for wanting a repeat costumer. I advise you shop with a company that actually cares about their customers and wants you to come back.
1 year ago
Senia xoxo Chicago, IL
Leo from sixt rental service in Orlando airport location was the most helpful. His service was outstanding Inwouls definitely recommend this location and rental device to many family members and friends !!!
1 year ago
Zandra Miller Charlotte, NC
Love sixt love the vehicles, very reliable very affordable, and they have luxury vehicles . Customer service very professional will be going back to sixt… 👏🏽👏🏽👏🏽⭐️⭐️⭐️⭐️⭐️
2 years ago
Edgar Cooper Naples, FL
Dan and Morgan at RSW provided great customer service helping us with a replacement vehicle after we lost our car keys. They were very professional and couldn't have been nicer!
3 years ago
Marco Castro Phoenix, AZ
Customer care took care of a cancellation we had and after some discussion refunded us the full amount. We need more companies like this I will be back for future rentals. DrC
3 years ago Edited November 19, 2021
S. Smith Tampa, FL
Great costumer service, friendly and helpful gentleman. Helped to solve problems.
For example, Upgraded me for free with a navigation (GPS) option that I realized then that I needed and did not have in the previous booked car.
3 years ago
Aimee Zavala Greenville, NC
I entered my pick up location to be Denver airport the website made reservations at two different Denver locations. I only put my credit card in one time but I had two reservations according to the company. They do not have a working number for the company to get help for any issue that might arise. They did have a number posted on the door of location because doors were locked. Two different company employees told me lies about me making two reservations for same city 1 minute apart. When I did take the train to pick up my car for the only reservation number I had been given I had my daughter record the conversation. This made Ibedt the supervisor of the Denver train station location (Union) upset. She tried to tell me it was illegal. However all business are public places and CO is a one party consent state. I told her why I was doing it because they have no corporate number and no one has taken care of a mistake there website made within 7 days. I have all the information I need to refute this charge with my credit card company thanks to my recording. If you deal with this company be prepared for some extra work.
4 years ago
john b Niagara Falls, NY
As far as the location of the SIXT office, staff, service and the type of vehicle I received, I was pleased. The staff was knowledgable and rather friendly. The office was attached to the Panorama Hotel in Zagreb, Croatia which provided convenience. What I have an issue with is how I was billed. I reserved a vehicle online and prepaid the vehicle. When it came time to return the vehicle, I noticed a rental days charge and extra days. I added a collision damage waiver, minimum excess and roadside protection which was added. The thing is I felt I was charged twice for the rental car. The prepaid cost (338.68€) and the daily cost (182.94€). Another rip-off was the prepaid fuel at 63.25€. I did not have to leave a full tank but it does not cost 63.25€ to fill a Jeep Compass. With all the taxes added, the vehicle went from $40 CDN a day to $120 a day CDN. Never again will I rent from SIXT.
5 years ago
laura o Sayreville, NJ
Just be informed that if you dont take out extra insurance and you get a flat tire you will have to pay for it. I called the service number and was asked if someone could change the tire(thank god for my son being with me or that probably would have been another charge) then was told i would have to bring tire to be fixed at a specified dealer. I was told on phone I would have to front the money and be reimbursed after. When returning car I spoke to agent and was given an email to send copies of bill to. 3 days later received response saying "Dear Madam, Thank you for your correspondence. As you did not purchased tyre and windscreen coverage, a damaged tyre and any incurred expenses would be your responsibility. Please forward the documents to your own insurance provider in order to avail of a refund. Kind regards, Ciaran Customer Service Team Ireland
5 years ago
Tim Griffin Somerville, MA
They weren't explicit about how the toll road system worked in the Tampa Bay area. Basically, there is an administrative fee for using toll roads that has been passed on to the consumer because there is no option for renta car users to pay tolls directly or pay-by-plate directly. In order to use toll roads I needed to pay an $8.99 per day fee on top of the actually toll. That's complete BS and exploits the consumer. Also, had a random fee show up on my bill:
"AP Concession Recovery Fee 10.00 - 24.01 USD"
So I ended up paying $112 above the prepaid total for a 5 day rental.
6 years ago
Review Source
Aiyana Brown Tallahassee, FL
The last car I rented was from Sixt during a trip to Atlanta and besides the fact that the wait to get the car was super long, the process of getting the car went very smooth and was very easy. The car received had a few dents and dings before we got it, but we reported them to the company and they took note of them so that we weren’t charged for them afterwards. Overall a very nice company and very easy to work with
3 years ago
Review Source
J Salt Lake City, UT
I’m always hesitant to use less established companies. When Sixt was relatively new, my wife and I took a chance and a booked rental with them at SeaTac. We were not disappointed. We got a luxury car for the price of a midsize through the more well known agencies. Great car with decent service. We were not disappointed!
4 years ago
Review Source
J Paul Wright Central, UT
I rented a car with SIXT in Florida and another time in Austria. For a foreign rental, they were great to work with. The Pick up and drop off were very easy and they , by far, had the best price since we were renting for 3 weeks. In Florida, the upgrade was nice, but because it was a luxury style upgrade, they wouldn't accept my insurance or my AMEX to cover the car, so I was almost forced into buying their coverage. If not for the upgrade, it would have been fine.
6 years ago
Felix
What a rip off this garbage company should not be able to operate in Florida or any other state. Left their office and a few hours later and about forty miles the car had life threating brake failure, I could have had an accident or killed myself; I had to stop it by using low gears and the emergency brake. They left me stranded for almost four hours before the tow truck came. So I got a car that was not road worthy and did not get beneficial use of it.
I thought the horrible adventure was over when I paid for the rental; surprise they are now trying to collect from me $500.00 for towing their own garbage car back to one of their locations and tried to charge me a drop-off fee since the car was not taken back to the office I rented from.
I have been in constant contact with their customer claims department for over two months but getting no where. They keep telling me once you drive off their lot you are on your own even if their car breaks down a few feet from their driveway. This incident will be reported to the State of Florida business regulations and unfair practices. I will not be paying them and advised American Express not to accept any charges from SIXT. I am hoping they give my day in court.
DO NOT RENT FROM SIXT UNLESS YOU LIKE GETTING RIPPPED OFF.
1 year ago
janique pilon
I’ve always been renting with Sixt for many years, here in North America as well as in Europe (really like their BMW”s) but the very bad customer service that I received at Fort Lauderdale return from YDALMIS P, apparently a supervisor, made me want to never want to rent with sixt again!! She was very rude , did not even greet us but insisted as soon as she saw us to charged us for an extra cleaning (I was never charge an extra cleaning in the last 30 years!)…we took pictures because there was absolutely no need for an extra cleaning of the car…it was normal use after 3 weeks! it was almost like brand new when we returned it, we even shook off the carpets, see pictures below, but she still insisted to get an extra cleaning charged …which I saw was charged (150$Usd!!!!). It’s almost like she had a commission to find any extra charge that she could put on the bill! I already made an official complaint but I never got a response from sixt … Why is nobody responding ? I’ve never seen such a bad customer service….! I will never rent from sixt again….
1 year ago
Jeaux Thibodeaux CA
If you want a car that works, don't rent here.
First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else.
1 year ago
NONE Yo Las Vegas, NV
Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part ,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.
1 year ago
Ryan A. Windsor, ON
Rented a car in Southampton. Brought it back in perfect condition. They claim there was damage to the driver side bonnet in an area that is impossible to have scratched and supposedly down to primer. 5-10cm!!!! They provided no proof of these damages to me after multiple requests. They have no live person to speak to about damages. I know for a fact I didn't damage the vehicle. They are now telling me they will be charging my card for £971.06 and there is nothing I can do about it to dispute it. Nobody I can talk to. They have not provided any proof of damages they are claiming. This is a completely fraudulent company scamming honest people. Stay away. You have been warned.
1 year ago
Cheryll Heimbecker Rockledge, FL
We will never use this company again. I'll be specific. Upon arrival, they really pushed for us to purchase the additional insurance. There was a walk around inspection done by their person before we left with the car. Upon return, they don't do the walk around inspection with you. We received a claim that there is damage to the rim on the car. We did not hit anything or do any damage to the car. I find it very suspicious that you can do a walk around in the beginning and then fabricate anything you want at the end. If your person missed something upon the first inspection that isn't on me. We will never trust another company by just leaving the car like they instruct us too and then anyone can do something to the car to be able to file a claim. Ort they had a crappy inspector the first go around. Very shady.
1 year ago
Ken Collins Sydney, NSW
I rented a car during a recent stay in Birmingham and during the handover process I was continually pushed to take the additional insurances for damage and scrapes. Obviously, I declined and proceeded with payment and deposit.
Whilst loading my luggage into the car I noticed the volume of existing defects and mentioned this to the employee who stated, “don’t worry, it is all recorded”.
8 days later I returned the car and handed the keys back and questioned if the car would be inspected? The only comment I received was a question if there was any damage? Which I responded there wasn’t and was told “ok, no problem”.
Three days later I receive a damage report stating I had two deep scratches, which apparently were not there previously. I queried the conversation I originally had, and I am now advised these issues are new and I have a bill of 2,000 gbp for the repair! I know inflation is increasing in the UK but 2,000 for a day’s work is unjustified!
This company should not be trusted and avoided at all costs; this explains why their deals are so good compared to the competition.
Oh, and the deposit is still outstanding after three weeks of waiting.
1 year ago
John 127
1 star only because I can't choose 0.
DO NOT USE THIS COMPANY. Hire cost may look less than others, until you turn up to collect the car!. They will fleece your credit card. Book a car with them, turn up, they find grey areas to make you upgrade or add drivers . When you return the car, they find further existing damage and claim it against you, whilst old damage hasn't been fixed. You won't be able to stop them taking the claimed money as they have your credit card number and you signed a contract. We even tried blocking the payment direct with our credit card and they still took the money. Disgusting company and downright unlawful practices and damage claims. Don't use them. It will cost you in the long run
1 year ago
Sunil K. Pai Dunedin, FL
Worst experience ever - they gave me the wrong car and it was extensively damaged before I took it. Big mistake with these guys, they will try to ding you for damages on a car that is already extensively damaged. Plus, the car did not have the correct emissions stickers required in many areas of Europe.
Then, they try to charge your credit card for all these things without obtaining prior approval.
Steer clear of them. I have rented from all the other firms and never had such issues ever. I could go on about their terrible customer service but I won't.
If you rent from these guys, make sure you take extensive pics of all panels and underneath the front bumper and the interior too. Even then, don't be surprised...
Never again for me!
1 year ago
Leonor Manion Oxnard, CA
We rented a car from Sixt, last May 2023. Our experience was a total dissatisfaction, no help during the time of the rental. The very first night leaving the auto rental office around 8:30 pm, they automobile we rented showed low air pressure in the rear left tire, We requested assistance from the rental company, but had no help. We filled the tire several times with air, but it continued to deflate making it unsafe to drive the car. This occurred during the evening and Sixt did not assist us with our flat tire issue. The company refused to send another automobile so we could continue with our travel plans. We took the vehicle to a tire repair shop and were informed the tire had a screwdriver inserted in the side of the tire. It was necessary for us to purchase a new tire so we could return the vehicle to the rental facility. This incident was documented, photos were taken, and the appropriate company officials were informed about the situation. As of August 2023, Sixt has not contacted us or refunded our monies. Sixt Rental A Car Company deserve a minus 10 . Please look into a different rental car.
1 year ago
Nagendra Solanky CA
This company has some serious fraudulent business practices.
I returned the car after a 4-day rental, which was inspected by an agent and was found to be in good condition. However, I encountered several issues:
There was a hole in the tire, which existed when I rented the car. Luckily, after I returned the car, they repeatedly tried to charge me for it.
They attempted to charge me a smoking fee of $00 plus tax, even though I am a lifelong non-smoker.
Additionally, they imposed an administrative fee of $110 and a $5/event charge for using the car's transponder to cross tolls.
They may look cheap in the beginning but afterward, they would cause a great deal of stress and financial loss.
1 year ago Edited September 22, 2023
Charlene Brannon Moyock, NC
If I could give 0 stars I would. This was the worst experience I’ve ever had. We rented a car while in Vegas; the day the car was due to be returned the fob stopped working and needed to be towed. They sent a tow truck out to pick up the car and my family and I had to find other transportation to get to the airport. Fast forward 32 days later, we get charged 2,534.89 for damages to the car. When we called to dispute this Sixt sent another invoice saying the charges weren’t for damages but because they couldn’t rent the car because of the key fob. So we were charged a late fee as if we kept the car for 31 days. I find it hard to believe that this company one has one key for each of its rentals. We asked several times to speak to a branch manager, they took our information and no one ever responded. Marcella C was the name we were given, it’s odd that a branch manager has no working phone number or an email. They refused to give back our money and now we’ve contacted an attorney .After reading the reviews it seems that others have had similar experiences with this company. Definite scammers. It may cost more to go through enterprise, budget or Avis but at least in those instances you know what your dealing with. DO NOT RENT FROM THIS COMPANY.
1 year ago
Andy Moses Hamilton, ON
Not happy with SIXT.
After a long over night and delayed flight from Toronto to Heathrow T2.
We were tired and not functioning at our best mentally.
We showed up to pick up our car that we booked and paid in full online.
Car not available. Peugeot 3008.
They asked me for my credit card, I don't have one as I don't need one. We paid for the car with my wife's card that we had with us.
They didn't want to honor the rental at all at this point.
(We have never had this happen with any other rental company).
They came up with a plan to put my wife on a second driver to use her card. (More money)
Then the up sell started.
Any other company I have ever dealt with if the booked car is not available they put you in the next up available car at no extra charge.
NOT SIXT. They almost had us in a Porche at £8000 (again tired not thinking strait just wanted to get some sleep)
Hour or so later.
Ended up with an Audi Q3 (Nice little car) at over twice what we originally paid online for a slightly smaller car we barely got our luggage in.
All was good untill we were returning the car.
At Heathrow most of the car returns are clearly marked. Not SIXT. GPS didn't help, so I just followed "other". Got to T5 when my Son spotted a small orange SIXT sign, so we followed that dropped off the car at T5 and took the train to T2.
Not our best experience renting a car, will not use SIXT again.
I have no issues with the car itself.
1 year ago
Lucile Lunde Fort Collins, CO
I booked a car through Priceline, but had to make a change one month before our planned trip. It was impossible to speak to a human being, and when I finally found an email address and requested a quote for a couple of options, it took customer service two days to respond, and they made changes to my booking without my authorization and at a much higher price than other car rentals! On top of that, they communicated that any change to that new booking would not be refunded! And if I wished to cancel the booking, I would have to pay $100 cancellation fee, even though no cancellation fee was indicated in the original booking! I spent several other emails, but their responses were always the same. Worst customer service and never again!
1 year ago
