Sixt Rent A Car
Freda Fleming Galway, G
HOPEFULLY PEOPLE WILL READ THIS REVIEW AND NEVER RENT A CAR FROM SIXT.
My husband and myself were in Maine for 2 weeks end of July 2022. Through Expedia we rented from SIXT at Boston AirPort. We took out extra insurance to the value of 350 US dollars approx. at SIXT desk when picking up the car. All was fine for a week and we then got a flat tire which my husband changed. We lost a days holiday trying to source a tyre which we eventually did in Tire Warehouse in Waterville ME. I rang customer service at SIXT and followed their instructions keeping receipt and photo of tyre. On same day as we were arriving in Belfast ME my husband thought air was coming from another tyre. Luckily there was another Tire Warehouse there and on checking all the tires there the gentleman said 2 further tyres were completely worn down and not fit for purpose and we could have been killed if we hit a wet road. Got on to customer service again and was given go ahead to replace tires and pay for them. We had photos of old and new tyres and receipts as requested. We lost another days holidays. We returned the car to Boston one week later and were given assurances that we would be refunded 524 US dollars for the 3 tyres within 10/12 working days. We also negotiated a 50% refund on our payment for car rental.
We returned home to Ireland and waited and waited for refund. I will not go into details as to all the trouble we had to try to get our money. I did contact Expedia but they were not helpful either. Numerous emails, phone calls to SIXT in USA and Europe, sending copies of photos and receipts numerous times. We finally got our money 10 MONTHS LATER ON MAY 30TH 2023. However, we only got the 524 USD paid for the tyres, and not the additional 50% refund of our car rental payment.
I CANNOT ENCOURAGE PEOPLE STRONGLY ENOUGH NOT TO RENT FROM THIS COMPANY AS THE WAY WE WERE TREATED WAS SO APPALING IN EVERY WAY.
2 years ago
Mohamed Abdelsalam New Haven, CT
I advice everyone considering car rentals from sixt to think twice.
The company has decent luxury cars that I used myself couple of times with no problem.
The issues come down that they don’t accommodate or even consider any situation that can happen to your trip out of your control (such as any delay or cancellation of your flights due to unforeseen conditions like thunderstorm etc).
The company has very rigid policy that essentially will just take over your full booking payment with zero refund if you didn't show up on time for any reason in or out of your control regardless.
My flight was cancelled among all other all other flights heading from Toronto to EWR airport on Friday June 02, 2023, when I was planning to pickup a car from Sixt on Friday June 02, 2023 @ 8 PM from EWR airport.
I reached out to Sixt customer service immediately at the same time when I'm still stuck in Toronto airport. I explained my situation that all the flights were cancelled that night, so I had no way or alternative to make it to the EWR to pickup the car.
I even sent them out all the evidences of the flights cancellation since EWR airport ( that Sixt car rentals site is on) has grounded all the inbound flights.
They rejected all my requests and took over 100% of my prepaid payment of the car booking ( I booked the car for 9 days = $636) that I never was able to pickup.
Circumstances and situations change abruptly and out of your control especially when you are travelling but unfortunately Sixt takes a full advantage of the situation instead of trying understand and work with their loyal clients.
It is impossible to control every situation in your trip but it is possible to select different car rentals and never Sixt.
Anyways, Lesson Learned.
2 years ago
Ben Sweetman Denver, CO
Long story short; I would not ever recommend SIXT to anyone. I read the reviews online before making the decision to go with the lesser-known car rental company for my trip to CO. Most of the reviews were saying things such as not getting the car you picked, being downgraded without a discount, and the worst, trying to communicate with a human is impossible due to their automated system which is not helpful. Regardless of all of this, I decided to go with SIXT and give them an honest chance. That was a mistake. My first issue with the company is its software systems and operations as a whole. I booked a Jeep Grand Cherokee at the beginning of April, while I won't disclose amounts, I will say it was not a small purchase. I knew there was an opportunity that I wouldn't be put in a Jeep Grand Cherokee and that was confirmed 2 days prior to my trip to CO when they downgraded me to a Chevy Blazer which I was fine with if it was the car they were to put me in. However, upon arriving in CO and selecting the exact make and model of the rental, both a Jeep Grand Cherokee or a Chevy Blazer were available and they tried to get me to go with a Toyota Highlander. I voiced my displeasure with the agent at which he kept saying it was the same as Hertz and Avis. The altercation with the agent led to him declining to service me. After he declined our service for which I had prepaid a month in advance, I did go to Hertz where they were able to put me in a Jeep Grand Cherokee.
There are a couple of things that really bug me regarding this situation.
1.) The agent claims you don't get the car you requested on the app to due availability (first come first serve)... I booked this rental a month ago, is that not a priority?
2.) If you aren't able to put a customer in their requested rental, communicate that with them, and if you aren't able to put them in that replacement car, COMMUNICATE THAT TO THEM! Especially because the customer is probably traveling and it would be helpful.
I was duped two times by this company, saying they were going to put me in these cars and they straight up lied. Never. Ever will I recommend this company to ANYONE.
To add insult to injury, they called the day after, unknowing that they didn't lend me a vehicle and the lady on the phone didn't even want to hear my story. At this point, I truly don't know what to do
2 years ago
S Dartmouth, NS
Do not use SIXTH even if they are the cheapest option.
We just returned from a trip to the UK where I used SIXTH in T5.
Vehicle had only 90 mile fuel available in tank and no electric charge.
They have billed us twice on our return a total of $4,450.
Hours spent on calls to a call centre where they put you on hold, have very poor communication skills, claim they can not help and refer you back to a web site that doesn't respond.
We have reported it to VISA insurance as a scam.
They really can not be trusted please do a full review on all sites before making a decision. This was the worst company possible to use - they have zero customer service and double bill people constantly.
2 years ago
tmxpdx
STAY AWAY...FAR FAR AWAY. As hundreds of other reviews state, zero stars would be the better choice but not an option. The first and what will be the only time I ever use SIXT they send me pictures of damage to the rental car that had not had any impact with anything ever while I was driving it--there is no way I would not have noticed it hitting something with the damage they alleged. There was no visible damage when I left it. They don't have employees around at 6am to look at the car with you at a airport location where flights start at 5am. I've been renting cars for 20 years and never had to leave one abandoned without reviewing for damages with an employee. I had no choice but to leave it unattended and just drop the keys in a box. No one to examine the car with you. I don't know what happened to it after I left but they do not take responsibility for having no one to review the car with you for damages. The "customer service" (using that term very loosely) rep on the phone tried to allege that the airport didn't allow them to open sooner than 6am. It's a freaking airport so of course people are returning cars by 6am. I mentioned every other rental agency had agents checking in cars when I arrived. I said "Are you telling me that the Seattle airport doesn't let Sixt open before 6am?" She then wouldn't answer that question I guess realizing how preposterous that was, and said I needed to contact the airport to ask them their policy for when they let this company open. Complete BS. She was unprofessional, talking over me, cutting me off. This place is unethical. I don't write reviews ever and I don't try to get out of things I am responsible for. Never again. Don't let their lower rates fool you...you get what you pay for in the end.
2 years ago
James Bertrand Jr Boulder, CO
I have rented from Sixt on several occasions and have had a decent overall experience.
The last two times have been a slimmy, unethical, irresponsible and insulting!
Make SURE to take pictures of every single aspect of the car! My first experience was when I got in the Range Rover I noticed one of the tires was off by a couple psi...no big deal, I would just put some air in when I stopped for gas. I drove from FLL to Naples with no change in pressure. Two days later I had to drive back to FLL to pick up family. The pressure was down about 4psi. Again, no big deal. I just figured there was a slow leak and I'd trade the car for another. When I arrived at FLL it was an easy exchange. I told them I think there is a slow leak in the tire. They said "ok" and I got another car. I signed what I thought was paperwork for the exchange. A few weeks later I received a bill for $427 dollars with a picture of a tire with a nail in it. After writing the company with my concerns that the nail was already there and not inspected properly before I received the car they proceeded to tell me that I was shown the nail at the time of return and I signed paperwork that I had seen the damage and gave consent as to my responsibility. This is a lie! I was completely dismissed as being a lier and Sixt held there place as to no responsibility.
I have been renting many of the luxury line cars Sixt offers and have been a returning customer and I would expect a benefit of the doubt in this situation.
Sixt would have lost my business right there if it hadn't been for a future reservation that would cost $100 to cancel.
I made sure to have an employee do a detailed overview of the car this time (wich would not have happened unless I asked!) This Range Rover had many scratches that were not reported from the last use! I had to make sure that everyone was documented! The employee was totally dismissive and acted as if all the scratches were no big deal! I was in a rush and did not have time to switch out the car. I'm guessing if I hadn't insisted that the employee take down all the damage notes I would be seeing a bill for damage very soon! This companies practices of transferring damage to another customer when they are not doing their part to document damage is appalling and despicable! They have definitely lost a customer and I am hoping that those who read this will take their business elsewhere!
2 years ago
Kristin Bjornson Saint John, IN
Horrible. (Rsw) Fort Myers airport location First I waited over an hour for a car because the Kia Rio I booked online wasn’t available, the lady was nice and gave me a Chipotle giftcard. Later she said she could get me a deal with a red Mercedes. I took it. This was my first time renting a car so I was a little naive. I noticed scratches on the front bumper under the headlights didn’t think much about. Then when I brought it back they claimed that I did the damage and want me to pay for it. I have proof in the picture I took on the lot it was scratched up. They ignored me and tried to turn it to collections. When I talked to Sixt on the phone the woman accused me of being a liar saying “None of us like to admit fault” I didn’t do anything to it! I’m an honest person and would have bo problem paying for any damage I may have done. They never did a walk around with me before I got in the car. Now I know better. They’re a scam. Stay away!
2 years ago
Kirsten Van Osten Gilbert, AZ
0 stars. Booked a BMW 5 series for my mother. that was supposed to be $329 for Wed-Mon. When she got there they said a 2 series was equivalent (which if you know cars is not equivalent) and then tried to upsell her on getting a car that was 4 wheel drive and up selling all of the options so the total bill will be over $1k. Complete bait and switch and overcharge. When I got on the phone with them they had terrible customer service and wouldn’t make it right and then refused to talk to me because I was upset (understandably so!). Trying to take advantage of my mother who is in her 70’s. I wanted to walk away, but mom is still trying to make it work which I will have to pay for. Absolutely abhorrent behavior and business practices. Do not use this unethical company to rent a car from. They will take advantage and not give you what you booked and then charge you 3x+ what the quoted price was.
2 years ago
Greg Kotlarz Berkley, MI
This is a follow-up to my initial poor review (0 stars, but the rating system requires at least 1 star in order to post the review)... The unscrupulous people who run this company gave me a car that drove less than 30 miles before it ran out of gas (no audible warning sounded in the vehicle either). I filed complaints on more than one occasion - NO ONE FROM SIXT EVER RESPONDED TO ANY OF MY COMPLAINTS. They did not even send me an invoice until nearly 30 days after my rental ended and I returned the vehicle. Then showing on the invoice was a charge for" pre-paid" fuel of $126.20! It must be run by a band of psychopaths as you will read many many similar stories of cheating their customers!! STAY AWAY FROM SIXT OR YOU LIKELY WILL BE THE NEXT VICTIM!!!
Greg Kotlarz
2 years ago Edited December 20, 2022
Luis Barbosa East Hartford, CT
I am currently not having a good experience with Sixt rental. I have been trying to reach out to the GM at the Logan airport facility to get some answers about my experience. My car was towed while being used by the additional driver. The Car was towed on Sunday night and I have made several trips to the airport to try to get this situation resolved and I can’t seem to get anyone to help me. The supervisor on duty promised to keep me updated but twice has failed to follow through regarding the status of my rental agreement.
Luis Barbosa
RENTAL AGREEMENT 9489763042
Boston Logan International Airport
2 years ago
Lina Falcon Henrico, VA
This company doesn’t even deserve one star. I am trying to cancel a reservation and they want to charge a penalty of more than half of what I paid. I am trying to cancel with enough time and I’m being told that since I already paid, I cant get my money back. The penalty fee is not reasonable, people travel every day, is not like they won’t be able to rent the vehicle again. I’m trying to cancel 15 days prior to the date of the reservation. This is the worst company. Also, I called three times and requested a speaking spanish representative and I was told that they don have one. The customer service is POOR. I do not recommend this company.
2 years ago
Anthony Phelps Dorchester, MA
Worst car rental experience. My car's transmission had died. So while I was at work I booked a rental thru Expedia for a car at Sixt. After arriving at the airport to pick up the car which I had reserved 5 hours earlier the person at the Sixt desk said they had no car, especially since I had only "just ordered it". They said I would have to wait for at least an hour or more and that they didn't carry the type of car I ordered which was a simple my I'd sized sedan. She said she only had some BMWs and I couldn't have that. She said maybe I should just get a car at Avis at the next desk. I asked if I could cancel and and she said yes and if nothing else they will see you "didn't take the car". So I went to Avis to see if they had a car and they did. So if it it and I went back to Sixt and they said "oh well you have to cancel it thru Expedia.". So I sat down and immediately went thru Expedia to try to cancel the order. They took the info and said they would have to talk with Sixt. I finally heard back that Sixt says no still have to pay even though I didn't take their car. The worst ever. I hope everyone sees these reviews
2 years ago
Jeremy Barras
Where do I start?
I have to share this story as it is pretty incredible.
On 22/06/2019 I was driving in a SIXT hire car from Geneva to Bergamo in Italy. A landslide caused the complete closure of the Autostrada and we were directed off the Autostrada by the Italian police at Pont-St.Martin, where the toll booths were raised and we were waved through to then spend 6 hours bumper to bumper on side roads getting to Bergamo.
3 years later, yes, 3 years, I received a debit on my American Express card for $148.82 on 18-04-22 for as it turns out, a fine from the Italian toll road company, NIVI, for not paying the toll, who had sent the fine to SIXT in Germany, who then paid it with out asking me, and added a service fee of $30.
I complained and explained immediately about it, and as to why they had my credit card details still after 3 years, but they did not answer. They told me that I had to get in contact with the toll road company NIVI, and get them to reimburse SIXT who would then reimburse me.
Many months of correspondence occurred and eventually NIVI agreed that I should at best have paid only $24.80, which was the toll amount up to where we were directed off the Autostrada. I paid that amount to them, and then asked them to reimburse SIXT.
They said that they could see my payment now, but could not see the $117 amount which SIXT claimed they had paid for me.
Requests to SIXT to reconfirm the amount paid to NIVI went unanswered, instead SIXT debited my card a second time for $148.82 on 30-08-22!!!
I immediately sent emails to SIXT, and have been sending them ever since, but get no answer from SIXT at all. Reminder after reminder!
So I should have paid at best nothing, as I did nothing wrong, and only followed the directions from the Italian police, but at worst I had to pay $24.80, which I did, but I also paid involuntarily $148.82 twice to SIXT, so a total of $297.64, which they took from my credit card incorrectly after 3 years.
They are criminally negligent, at best, and certifiably
breaking German Law by keeping customer credit card details on their files some 3 years later.
They are unresponsive to customer requests and needs and are a disgrace to the rental car industry.
Avoid at all costs.
Date of experience: April 12, 2022
3 years ago
Jaime Gervais Osseo, MN
I would give them zero stars if I could. If you pre pay and cancel they charge you $100 even if you cancel 5 days before. I guess they like to steal money from people. I would assume if you pre pay, you would get better service. Customer service is a joke. When we called, she said you need to send an email, which we did, not one response back from anyone. Then finally got through to someone and she said to cancel online which was days later. I will never use them again. Customer service person said never to pre pay and pay once you get there so you won’t be charged $100 for canceling. So I guess this company isn’t very customer focused and just want to take people money. Kinda a joke. They say to read the fine print, which I did and it says you may be liable for a cancellation fee. Around the holidays what kind of company does this. What happened to customer service, this company has no idea what that is apparently!
3 years ago
Melissa Lowe Hillsborough, NJ
This company is the worst to deal with ever. My experience started when I got to the counter to pick up my rental car. I booked through Expedia and was under the impression that my bill was paid in full. When I got to the counter, I was informed that on top of the deposit which is typical I would be charged an additional $150 per car. When I asked why that was not stated the customer service rep stated, "Well it's our job to tell you." So, basically, they try to get you with cheap prices and hit you with an unknown charge when you get to the counter. While I was mad, I was willing to let it go and enjoy my trip. Now 3 weeks later I am still dealing with this company because they are stating I did not return the car on time. I am livid and will never use them again. You all should be cautious as well.
3 years ago
Artur Brudecki Wroclaw, 02
I rent a car in airport in Los Angeles. They charge additional fees, which were not included in their initial offer. This company is dishonest and I recommend to avoid them, everywhere in the world. They don’t answer for complaints. I made reservation in September, paid 1004$ and when I picked up a car in October, they gave me to sign agreement and invoice for 1274$. During pickuping car I didn’t know about it but next day I was very suprised seeing on ma credit card account additional 270$ less. They charge credit card very high commissions for highways and similar payments. It was my mistake to believe them and signing agreement late evening and after many hours of flight. I had another „good” option not to rent car from Sixt and look for another honest rental in the middle of the night or spend night at the airport. I feel robbed and cheated. At first sight they make a good impression and in next step catch you and get out of money. This is their true business model and don’t be deluded by „At Sixt customer satisfaction is our ultimate goal. This is why we are always available at your convenience for any questions or concerns you may have.”
I warn everybody not to rent anything from them.
AB
3 years ago Edited November 23, 2022
Steve Paul Carlyle, IL
not even worthy of a single star but sadly that’s the lowest option. Where to start? First the website showed no vehicles available but Expedia did, so I booked through Expedia. On check in however, I was informed that my class selection was not available and I was forced to pay to upgrade because that was the only vehicle available. $290 for a 24 hour rental. When I did get the vehicle it had 3/4 tank. The mgr said he would give me a credit on my final bill but it did not show up. This was my first and likely my last SIXT rental. Update: After using the suggested way of contacting SIXT customer service via email, I have emailed them back and forth 6 times. They continue to refuse to provide awe a credit to my card which I used to secure the reservation. They did however offer a voucher credit for another rental (even after me stating I would never be using their services again). I should have read the other negative reviews before I booked with them. It’s obvious this company won’t be around long. Look at some of the reviews on Trip Advisor and the other travel guides. If I could give this zero stars I would.
3 years ago
paul Keller Steamboat Springs, CO
A night mare of a company
they double charged me. On Aug 28,2022 I booked a Ford ?? Pickup Oct 19, 22 and return Oct 28, 22 they charger me on the credit card $ 352.85. Unfortunately the Iceland air land cancelled my flight Oct 19,22, rebooked (Edit) on Sixt my pickup day for Oct.20,22. Sixt acknowledged with an e-mail the new pick up date but no mentioning my "new" charge. When I arrived at the Zurich Airport Sixt counter, the Lady complained about being late to pick up the car and charged me a whopping $ 287.54 for one day less of renting the car than my 1st booking. Now back home (US)I got my Credit card statement with Both charges on it, no money was returned by Sixt. I cannot find a "chat" or something on Sixt to complain about the extra charge.
Never ever will I book or refer to anyone this Rental Company
3 years ago
Kevin D Saint John, NB
BE FOREWARNED***DO NOT RENT FROM SIXT, OR YOU WILL REGRET IT!!!
I regret not researching online reviews for SIXT prior to renting a vehicle (Munich Airport, Oct 2022). Research online review sites, and believe what you read. There’s a reason they only have an average of 1-2 stars on all review sites!!
I’ve travelled most of North America and Europe in my job as a corporate pilot for the past 25 years, and this is easily the worst car rental experience I’ve ever had, bordering on fraudulent!
I booked thru their APP and all documentation provided to me after completing my booking showed a total cost estimate for the week of 441 Euros, “Including all taxes, fees, and extras selected”.
Upon returning the vehicle seven days later, I started receiving new updated and revised rental agreements? Again, I started receiving all these documents AFTER I returned the vehicle. These revised and more detailed documents, which I was never provided before picking up the car, showed a total estimate of 831 Euros!!!!
They added three types of insurance after I declined all the insurance (credit card covers it). These extra insurances were never mentioned prior to the start of our trip.
All types of back and forth emails and they did nothing to correct the issue. The general attitude is, “you agreed to this prior to picking up the car, so too bad for you”. Complete LIES and FABRICATIONS.
DO NOT RENT FROM THEM, OR YOU WILL REGRET IT!
3 years ago
Aunt Mary Fort Lauderdale, FL
If I could give a lower score I would. This is a horrible company and does nothing to help "would be clients." I rented a car for the next day but then realized I did something wrong and within 20 minutes canceled the reservation. They charged me $200 and I can't even find a human being to talk to! Experian tried 3 times to dispute this with no luck. Had I prevented them from renting a car or holding back business I could understand a cancellation charge, but 20 minutes?? Ridiculous!! You can't even find a place on their web site to contact anyone and if you call them they say they can't take calls. Obviously it's because they get nothing but complaints. Stay away from this company!!!
3 years ago
Abdullah Alghunaim Riyadh, 01
What to say more that other people didn't mention. First, their customer service is a nightmare (Yes they are located in the Philippines). Multiple emails and phones calls that lasted for days with no result. They have a very big issue when it comes to customer service. Now let's talk about the car. For a premium paying rental they didn't accept a simple request or try to accommodate any alternative measurements.
Now let's talk about employee knowledge which is lacking same as the oversees customer service. The lady at the return counter at IAD didn't known what was my total bill and kept saying (this is what the screen shows). .I am sure they didn't hire her just because she can read only. If she didn't known how the numbers adds up she shouldn't be facing customers especially when they are on a rush to catch their plane. After multiple arguing which I explained to her she is 100% wrong she decided to call her manager. Luckily her manager was on ground and had the knowledge on the issues and was able to fix the billing issue.
Overall. will I book again ? There is a high chance no there are better companies out there with better prices and customer services.
3 years ago
John Cho Houston, TX
I will never rent a car from this shady business again. When we picked up the car, they never did an inspection. So I was very surprised that when we dropped it off, the guy walked around and said that there was a lot of damage to the front of the vehicle. We had only driven the car to and from the local university for Parent Weekend and had parked in the hotel and school covered garage. I questioned how he would think that I had cause the damages to the car when there was no inspection done when I picked up the vehicle. I asked him to note on the paperwork that I didn't cause the damage. He told me not to worry and to just sign off on the ipad. While waiting in line for the shuttle back to the airport, I received my email receipt where it said that I had agreed to the damages claimed by the employee. I immediately went back to speak to the manager where he said there was nothing he could do. He said that I should be receiving a call or email about the damages and I can just refute it? Well, I'm reading some of the reviews and it looks like this isn't the first time they have done something like this where they charged another customer $800 4 months later for a supposed dent in one of the rims. After 30 minutes of standing in line with 30 other customers, the shuttle bus finally arrived for us to be told the bus driver is going on lunch break and to wait for another shuttle bus. We didn't want to take a chance of being late to our flight so we had to pay $16 for an Uber. Even if we had waited for the next shuttle bus, the small shuttle wouldn't have fit all of us in the vehicle. I have rented multiple vehicles from all the major car rental companies and I have never had to deal with this type of unscrupulous business practice of lying to the customer. Not to mention the lack of service with the infrequent shuttle bus.
3 years ago
Steve Meyer St. George, UT
I rented a car from Sixt in February of 2022. I rented a Audi Q7. In October of 2022 I was sent a bill for a camera traffic violation. The time on the ticket was interesting because I knew I was not in Chicago at the time the ticket happened. After finding the ticket, going into the city of Chicago site, reviewing the pictures taken, I noticed it was actually a BMW X1 and was not the car I rented. I had to request the charge to be removed 3 times before they finally credited my account. No further consideration was given from Sixt for the incorrect billing beyond a refund of the charge. Apparently my time and energy is worth nothing to them. I would never rent from them again, and would caution everyone about renting from this company.
3 years ago
Jeff Irwin Rehoboth Beach, DE
Avoid Sixt Philadelphia! I rented from them only because Hertz and National had no cars available and I needed one on short notice. After I turned in my rental they sent me a claim for damages noting there was a "scratch" on the front of the car. They sent a picture from which a scratch is not even visible, and then later sent an estimate of over $500! I spent the 1.5 hrs to forward their invoice and forms to my credit card company who thankfully has insurance against those claims. Now, also, I just had a mysterious $45 charge show up on my credit card from "Sixt USA". After trying to call them about the charges I cannot get any answers from them on what the charge was for, so I will have to spend the time having this bogus charge reversed/declined. This company wasted a significant amount of my time beyond any experience I've had with Hertz or National over the past 30+ years I've been renting cars. UGHHH.....! would give zero stars if that option was available. Very frustrating!!!
3 years ago
John & Kristi Head Springfield, MO
We were very disappointed in the service we received from Sixt. Our flight was delayed thus not allowing us to contact the service desk about late arrival. Sixt should have a policy that keeps the desk open for delayed flights and keep track of such. We did the express pick up option thinking we would still be able to get our vehicle. This was not the case. Arriving late with 3 small kids to find out we do not have a vehicle available is beyond frustrating not to mention expensive! We were stuck paying close to $200 for a rental from one of your competitors to get to our hotel for the night. Then we had to take several hours out of our vacation to drive back to the rental center to return that car and pick up our rental with Sixt.
To continue the frustration even more, we were told we could not use our credit card because it didn’t match the one on the reservation. The one used on the reservation was the virtual version of the card we presented. Then we were charged an extra driver fee for my spouse because he is the primary driver but the reservation was in my name. Every other rental company we’ve rented from allows the spouse to be a driver at no additional cost. We asked to switch the reservation to his name since he’d be the one driving and we’re told the reservation would have to be cancelled, and since it was a prepaid reservation, a fee would be charged and the price we paid would not be honored. We would have to do a counter rental in my husbands name which would have been almost twice the original cost. It was one disappointing thing after another. After spending an additional 2.5 hours of our family vacation in the rental car center and an additional $165 for the second driver fee, we finally had a vehicle.
The following day, we hit rain and find out the driver side wiper blade was damaged and did not clear the rain. This was a major safety issue that once again delayed our vacation. I tried to call Sixt customer service and “phone service” was unavailable. This resulted in us having to purchase a new wiper blade ourselves and replace it.
I waited to do this review in hopes that it would not be skewed with anger. However, I am still angry with the hassles my family was subjected to because of the lack of consideration and customer oriented policy Sixt has. I wanted to make sure other families knew just how unfriendly Sixt is to traveling families.
3 years ago
Dissatisfied Customer Topeka, KS
If I could give less than one star, I would. The company overcharged me nearly $100. If they do this on a regular basis (which some of the comments on this site suggest), the company is making a serious profit unethically. I ordered a rental car for three days through Expedia. Expedia estimated the amount of the rental, which I paid through Expedia. Expedia then sent a voucher for that amount to Sixt. The price for the rental was slightly more than the voucher amount, so I owed a deficit of $8.58. I received an invoice at the time of rental showing this deficit plus a $200 security deposit, which I was supposed to have returned when I returned the car. After returning the car, Sixt sent another invoice, charging us an additional amount (line-item "O5") and correspondingly higher taxes. They then billed my credit card $104 instead of the $8.58 they should have charged me. When I contacted Sixt, they first told me that it was a voucher discrepancy and I need to take it up with Expedia. This was completely false since both invoices credited our account with the full amount from Expedia. Plus, if it was a payment deficiency, Sixt should have have collected taxes on the amount because it was not a charge but a payment. When I got my credit card involved, Sixt changed its explanation to say that I agreed to pay the loss damage waiver fee. This also was a ludicrous explanation because both invoices had a line item for the loss damage waiver fees, and it was not the amount I was disputing. I never received a satisfactory explanation for the additional charges. I will never use Sixt again, and I would urge anyone considering them to think twice.
3 years ago
Anna Pernilla Sandberg Moelndal, O
We rented a car in Genoa Italy through sixth- We got a car that there was alot of damages on therefore we filmed the entire car. Three weeks after we handed it back we got an email stating a photo of the damages that they said was caused by us and a photo- and stated that we should pay 1200 euro. We sent our film with the exact damages on that we filmed when receiving the car- then they answered that there were other damages on the car- we than asked them to send some proof of that. Nothing came, instead they sent an email stating that if we would not pay within a week that would take it further to court and we should pay the additional cost of that. I am chooked by how they fool and threaten there customers. I will never ever again rent through sixt, please do not do that.
3 years ago
Nolan Shea Cincinnati, OH
An absolute joke of a company.
When I arrived they did not have the car I booked and "upgraded" me to another vehicle, despite my request not to. Lo and behold, the vehicle I was rented was not mechanically sound. Once we got into the mountains, the SUV's dashboard lit up with warnings, saying "Power Supply Malfunction - Contact roadside assistance."
When we finally were able to get off the highway, the vehicle completely died at a four-way stop blocking traffic. It even initiated electric parking brake, so we had no way of moving it. Upon contacting Sixt, which took nearly an hour to get through, the representative was rude and accusatory. Luckily, a good Samaritan gave us a jump so we could attempt to make it to our destination.
Once we arrived, the vehicle completely died again. At this point, the same rude Sixt rep finally called back, nearly two hours later, to say that they were sending someone out to swap the vehicle and that I would be responsible for the cost of the tow, which they say cost over $1000.
I have disputed this charge multiple times, and have gotten nowhere. Sixt's business practices are shady and its vehicles are neglected. They rely on unsuspecting renters to foot the bill for poor quality.
Avoid them at all cost.
3 years ago
Kate Osinska Mesa, AZ
FAULTY BMW X3 AZ-CWM6690 provided by SIXT almost cost me my life through an engine malfunction on a highway at high speed, and on top of that SIXT demands I pay $1,990 for towing services from Albany to NY that, according to SIXT, cannot be waived (even though it is entirely their fault) "as this is a financial loss to our company" - Jordae Claims Department". I've also been told that "it's not our fault that we don't have an office in Albany and had to tow the car to NY and bring your replacement from there".
Needless to say, I also purchased their Gold Plus Premium Insurance which SIXT claims does not cover such occurrences. I wonder then what does you Gold Plus Premium insurance cover at a price of $200 for 4 days? It certainly should cover instances like that where SIXT is clearly at fault.
To describe the incident the engine of a new BMW X3 malfunctioned at 80miles per hour, causing the car to skid across a busy highway at night during the Albany winter (Feb 2022) into a ditch, and then forcing us to drive in "first gear" back to the hotel, eventually just completely dying on us.
We've never been so close to death in our entire life.
This experience with the SIXT car rental has left us so scared that we do not think we will rent another car from a car rental company due to serious safety issues and a complete lack of accountability.
I would love to speak to one of the branch managers and see whether human life and vehicle safety is really of no significance to them, because if that's the case -SIXT certainly should not be in business. And whether SIXT - a company which only cares about their financial profits can find it in them to waive the $1,990.45 towing services fee
3 years ago
Chad Mitchell McKinney, TX
Worst car rental. I reserved a car rental with Sixt for Sept 2-4 in August in Denver International Airport. On Sept 2 while flying into Denver our flight was first not allowed to land for 2 hours while we circled a storm and then we were diverted back to Amarillo to refuel. We arrived in Denver at 1 am on Sept 3. We attempted to then proceed to the car rental agency which was closed. We called the corp Sixt and they said we would have to come back after 7 am to pick up our car now. We could not do this and had to rent from Avis who was open 24 hrs. Sixt then proceeded to charge us the full rental of 3 days for $700+ even though we could not get our car. They stated that we were a "no show" and that they could then charge us. We attempted multiple time to contact Sixtwith our case. They could careless. We were a "no show" because our flight was late and they closed their agency at 12 pm. It is a horrible policy and will never use them. I own a tech company and will forbid any of my employees from using them as well.
3 years ago
Kristen Dibble St. Petersburg, FL
I called to cancel my reservation 5 days prior to start of reservation. I called the # they gave, then was told by an automated recording that I needed to email my request. I did as they said, received a response saying someone would contact me shortly.
I never heard back from anyone so I called 3 times, spoke to 3 different people who told me to email again with all of the details and forward the original email.
I did all of that- I was told I would be charged a $100 cancellation fee Broome paid in full to get the discount.
They finally refunded me, but charged me a $200 cancellation fee (the amount they charge if you cancel 24 hrs or less from time up scheduled pick up) I have proof of my original email, 5 days prior to scheduled pick up date.
They are crooks, and I will never give them my business again!!!!
3 years ago
Alli Maddox Cagliari, CA
Wow-so disappointed in their customer service. I’ve rented from sixt at least a dozen times. Booked two reservations (Italy and England) recently. Show up to get our car in Cagliari and am told I’m blocked. Wth?!? It still shows active in my app. Rental agent can’t give me any info only to call sixt. I call sixt and they tell me to email customer service. Emailed customer service and nothing. It’s been 28 hours since my email and still no response. Had to scramble to get a new rental in Sardinia as it’s high season here. Funny they still wanted to rent to my husband at double the rate. In the past I always recommended Sixt but never again. Needless to say I’ve canceled the England reservation as it was still showing active in my app.
3 years ago
Alexandra McDonald Plano, TX
DO NOT RENT WITH THIS COMPANY! THEY HAVE A HISTORY OF MAKING FALSE DAMAGE CLAIMS. I went to the airport to pick up the car. The lady processed the rental on the computer and said nothing to me about walking the car to make note of prior damages. I was instructed to go to the garage where someone handed me keys and said there is your vehicle. The rental agreement wasn't even emailed to me until I left the airport and I didn't even look at it until I arrived at my destination. The rental agreement had a looong list of prior damage that was very vaguely described. Needless to say because I did not take photos of the car I am stuck with false damage claims in the tune of $903.34 that DID NOT HAPPEN WHILE I DROVE THE VEHICLE. My advise is to find another rental company!!!!
3 years ago
Gen Young Aurora, CO
I never write bad reviews because I know people make mistakes but Sixt has had every chance in the book to correct their wrong, at this point it has been months. If I could give this company negative stars I would. I have never seen a more unprofessional company in my life. 1st. they over charged for a car they promised to upgrade because the original car we booked and paid for was rented out before we arrived. 2nd. they charged us $275 for gas even though we filled the tank up before returning the vehicle and we had to fight for months to get that reimbursement and it still hasn't come yet even though we provided all the receipts. 3rd. They never get back to you in a timely fashion. I am still waiting for an email response for an updated invoice to submit to my employer for reimbursement . It has been over two years and they are still using COVID as a reason they are unable to answer phones because they are working from home. There are so many platforms that allows business owners to have their customer service agents to answer phones from their homes. In short, go with another car rental. Any other car rental. This company will never see another penny from me.
3 years ago
Chris Sisler Charlotte, NC
The price was great and the pickup process was fast and easy. After leaving and driving on the interstate the hood was moving slightly. The hood would not secure tightly. When I turned it back in and told the employee about it, he said it was probably prior damage. Sixt then sends me a damage repair bill for almost $500 to repair the hood. They probably wouldn't even have known about it if I did not report it.
3 years ago
Seok Bin Ko Gunsan, 45
Worst ever in my car rent history. I arrived at the Frankfurt airport at 4:00 PM Saturday (16th of July) to return the car before expiration time (6:00 PM Saturday the same day). Nobody was at the reception desk at the return place. Because there was a memo " I will get back in five minutes", I waited more than 30 minutes, and some other customers came in and waited together. We called SIXT several times but nobody received it. We found another memo indicating that we could drop the key in the SIXT box. All the customers dropped the keys into the box including me. I dropped the key at 4:40 PM, almost one and a half hours before the return expiration time. When I landed in my hometown (eleven hours flight), SIXT sent a message. saying that the car is returned one day after the expiration time. Because I thought they checked the drop box on Sunday. I emailed them with my return evidence photo, requesting to correct the error. They did not respond and charged one day more rental cost. Later on, I email them several times but no answer was made. Is there a customer protection institution in Germany? I will claim and never use SIXT again.
3 years ago
John Whitman Ventura, CA
Do not prepay your rental! If you do you will not receive a refund, at all. Read their contract carefully before giving them the payment. We cancelled our rental over a month before the rental date and were not allowed to get a refund, even though Sixt confirmed our cancellation.
3 years ago
Michelle Schrier St Louis, MO
Less than amazing experience with Sixt. A few days into our rental, we noticed the wheel bearing making noise. We immediately called about it as we know letting this go can cause worse repairs. We were told to just keep driving it, that it would be fine or we could drive it to the nearest location (6 hours from where we were) and exchange it. The issue worsened so we called again a couple days later. We were again told to exchange it at the nearest location or just drive it until it breaks down and call a tow truck. There were no other options and a very “this is our policy” attitude from customer service. Upon return, we pointed out the issues to the staff and they told us the car would most likely just be rented again as is. That it wouldn’t be fixed until the car actually breaks down. This is unacceptable care for your customers and a horrible way to create a loyal client base. Will definitely NOT be recommending Sixt.
3 years ago
John Fanning Atlanta, GA
I do not recommend renting a car from this agency. While rates, vehicle inventory, and other factors may seem attractive, the problems will occur upon vehicle turn-in/checkout. Don’t be surprised if they try to hit you up for additional bogus charges. That’s what happened during my most recent rental where I picked up the vehicle at the Tampa location and returned it at the Orlando location. The vehicle I rented already had several small dents and scratches that were noted and observed. I returned the vehicle exactly in the same condition that it was received and have several traveling partners that will attest to this. However, upon vehicle return, the Sixt agent had me sign a small handheld device with only the signature portion exposed. I didn’t scroll through the entire document and she apparently slipped in a comment that it was returned with an additional 5-10 cm (1.9-3.9 inch) scratch. Note that she never told me about any additional scratches at that time or that the comment was added to the return document. I only learned of this a few weeks later when they tried to get me to pay an additional $500 for “new damage”. I am fighting this because it is completely bogus. I have also asked them to find a more reputable method for improving their bottom line. Obviously, I will stay away from any future car rentals from Sixt. If I had to use this company again, I will take a video tape of the vehicle they assign me to precisely record every square inch of the vehicle condition before leaving the lot.
3 years ago
Rajat Sood Sugar Land, TX
This is regarding a rental from the Nice airport in France 14-16th June.
I have been renting cars frequently for the past 35 years and have traveled the world over on work or vacation.
This is the worst rental car company I have ever used and will never use them again.
I received a car that had so many scratches that I just drove it out on trust. The car was rented for 2 days and was in a hotel parking for most part.
On returning the car, I was show a small scratch and told I was responsible. I now get a bill for 451 Euros. So ridiculous.
So renters be aware - they are crooks and please take pictures of your car even in a dark garage as you will end up paying for something you did not do.
3 years ago
Dustin Lerkins Orlando, FL
Very flexible qnd Understanding. Out of a very difficult situation they resolved our dispute without ajy concerns for their bottom line and only concern for my satisfaction.
3 years ago
Luis Nokesville, VA
I reserved a car online at Sixt.com on 04/25/2022 and I pre-paid the rental amount. When I picked up the vehicle on 4/30/2022 at the Miami Airport, the Sixt network system was down. I received a hand written rental agreement contract and all additional protection packages and other services were declined. There was no indication that there would be an additional charge. I returned the vehicle on 05/04/2022 as expected with no issues noted. On 05/31/2022, I received a revised invoice with an additional charge of $24.15 applied to my rental agreement. I reached out to the Sixt customer service and none of the several representatives I communicated with were helpful in resolving the issue. They state that I agreed to the additional charge, but they are not able to provide me with a copy of the rental agreement that I signed agreeing to the additional charge. The latest customer service representative said that "The Airport requires that all car rental companies servicing that airport to collect this fee. The money collected is used to pay for new car rental facilities." The money is not the issue, but is the principle and their unfair pricing practices. As a result, I will never rent another vehicle from Sixt. They have lost a customer for life and I will never recommend Sixt to anyone. Additionally, I will be implementing a company wide policy to ensure no employee uses Sixt to rent a vehicle for official company business.
3 years ago
sbazar00 Modesto, CA
Absolutely terrible company. They scammed my sister and I out of $3,700 for a $1,400 rental agreement for one day. They showed us no contract but supposedly signed us up to pay extra for kilometers even though we set a destination and were quoted a price for a trip from Nice to Amsterdam at $1,400 with a $300 deposit that we would get back. We have called and called and were given fake numbers and BS responses that addressed no problem we had. It seems like the employees are told to help as little as possible and to never file any of our complaints. One out of the at least 7 different employees we spoke to was sympathetic and at least tried to transfer us to a superior. This is a pathetic company that scams young people out of their money. They took the excess $2,300 out of my sisters account, draining it while we were halfway across the world from our home, and did this 2 days after the initial and agreed upon charge. Thieves. This is disgusting and cannot stand. We are still trying to be refunded but the company has refused us. Never, ever rent a car from Síxt. What a gross treatment of innocent and paying customers. I have never been so poorly treated by such a large company with so many employees. Absolute criminals. If you work for Sixt and consider yourself to be a decent human being, I would suggest that you look into a different job. What an immoral place to work, I hope everyone chooses a different company to give their business to. You likely will be scammed and stolen from with Síxt, just as we were.
3 years ago
Max Sparks, NV
I rented a Sixt car in Chicago IL. I had it out for around 2.5 hours and returned it to their garage, tank full, put the keys in the bin. Four days later I got an update to my prepaid invoice that there was an additional $12.50 charge for "Flex late return." Excuse me, I had the car 2.5 hours and actually returned it around 3 hours before I said I would. This was my first and last Sixt rental. I should have read the reviews. Sixt dings customers with unwarranted fees thinking that this is how the company can stay afloat, but rapidly they will find that pissing off customers is a sure way to tank the company. And a note to Best Company, how can Sixt has an average 1.4 star customer review and an overall score of 3.5? You're offering a 5-point and a 10-point rating scale in one line. ConFUSING.
3 years ago
Zach Robins East Greenwich, RI
Wish I'd done a little more research. I've done budget friendly rentals but nothing has ever been as back as this place. They change our car tier for the same cost, didn't explain their toll road policy and have absolutely no way to be contacted. We ended up wasting half a day driving back to make sure we weren't going to be getting extra toll charged and they admitted that they're system is broken. Asked to talk to a manager because we had burned gas and a day out of our vacation but the worker pretended to go get him and then right back to work. We left to salvage our day and we'll need to talk to them when we return. I've never been a let me speak to your manager or I want a discount guy, but I feel so exploited by this place.
3 years ago
Pierre Home-Douglas Pointe-Claire, QC
Horrible. I was told I would be charged 1377 Euros for my car rental from Florence airport for two weeks. They provided no documentation when I picked up the car. When I took it back I asked for a receipt of what my credit car would be charged and the woman at the counter said she couldn't do it right then and that I would have to wait 15 minutes or so. I had a flight to catch so I left. Four days later, after i got home, I got the bill on my credit card--more than 3000 Euros!! I wrote to them and they replied with a bunch of falsehoods, claiming we had two additional driver (we had only one), that we got an upgrade (when I showed up in Florence they gave me the keys to the car with no discussion about an upgrade) and that I had returned the car with an empty gas tank. But the woman at the rental counter had advised me to do this saying I should pay for a full tank when I rented it and then I could return it empty--it was better for me that way. So I agreed. Don't deal with these people!
3 years ago
Edward W Midland, MI
We arrived at LAX and didn't know how to get to the Sixt location. I tried to call, but "all phones are currently unavailable." No email for help. I found a text number and asked how to get to the location. I was texted that our 1230pm reservation would now be 230pm. Not wanting to sit for another two hours at LAX, I asked if they had another vehicle that would be ready sooner. I was texted they had no way of looking up info on available cars. I asked for a refund, but have never received any refund as of today. I called another rental company - A**** (rhymes with dynamo) - and was sitting in a mini van within 20 minutes. Save your self a headache and rent from another company.
3 years ago
S. Palmer GA
I was quoted one price and ended up with$200 more of hidden charges! I feel scammed. I get the car and it reeks of fresh cigarette smoke. I have asthma and I'm pregnant and my mother is elderly. We should not have to inhale this. I go back to let them know and they said this was the last car they had left. It's been a long day of traveling and we're exhausted. The car is NASTY. I'm meaning FILTHY INSIDE. There are stains on all the seats and something wet in the backseat as though someone spilled something.The outside of the car has minor damage and need a wash. Honestly I could just breakdown and cry right now. I don't have any other means of transportation to my hotel so I had to leave with this bucket of a car that I'm paying top dollar for. Driving this car is just as bad. It's a rough ride and I was just praying it wouldn't stop on me. I've rented from other dealers without problems. Sixt by far is the worst experience I've ever had! I wouldn't wish this experience on anyone.
3 years ago
Shirley Pierce Denver, CO
I had a terrible experience overall. The desk checkout was terrible, got a really scratched up vehicle with CA tags for a NC rental, which tire was near flat daily. Someone in the Dallas location, copied and pasted my contract at Dallas and shocked me with a huge amount on my card, it was reversed, but what a messed up situation. Now Im getting a claim going saying I scratched the car ! it had such a long list of scratches when I got it ! never again !!!! !
3 years ago Edited April 27, 2022
Banana Omg Janesville, WI
Iniitial thought was great seeing that there was no line at airport and we quickly were able to leave for our vacation. Agent Ryan told us our reserved car was too small and we would need a bigger vehicle. Agent told my husband that he could upgrade us for less than the reservation with a "family discount" of $60 per day. He also explained that the upgraded fees would be refunded upon returning the car. Then we received a charge of $1600 for the week.
Upon reporting this scam, customer service only refunded $300. Then I was told there was nothing more they could do. Shady company...no wonder no one was there to rent cars with them at the airport. My husband even tipped Ryan as he thought he was so nice and helpful. What a scam.
3 years ago
