Sixt Rent A Car
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Kristen Brusco Waukesha, WI
I will never rent from this company again in my life. If I could give a 0 I would! Dulles Airport. Horrible customer service, taking advantage of people. Not fully explaining the fees and saying its only $13 more but failing to say $13 a day. Promising discounts and us not receiving them. Admitting their fault and STILL not giving the discount to the customer that they were promised. Making people upgrade to a different car than what they reserved and ripping them off saying there is no other car they can rent to you. Shuttle drivers not even waiting until the person is sitting down to drive off taking off fast making customers almost fall. Never again. Very disappointed. Do not rent from here, there are plenty of other car rental places, go with someone else.
They will totally take advantage of you and promise you discounts that they will not give. I work in customer service and this was the worst I have ever dealt with. I was only asking for what the front desk lady, Mona, promised me nothing more and I did not get what was promised to me. And even when I tried to go in to talk to someone after dropping off the car they were pushing me to go into the shuttle and did not want me going into the office to speak to someone. I wish I can warn everyone literally do not rent from here!
4 years ago
Lev Vayner Woodland Hills, CA
Over the past decade, I've rented vehicles over 100 times. About 6 or 7 years ago SIXT came to the states, and after the first really pleasant experience, I rented again. It was consecutive good service, good cars, and great prices.
Since then SIXT has significantly raised their prices to the point they are no longer competitive. But still I seek them out, and chose them as the rental company for our latest trip.
Arriving at the counter (Los Angeles) felt like I walked into a black market back alley in Istanbul. I wasn't sure if they just wanted to give me a lower class car (booked full size SUV, offered a crossover), or make me pay extra for the car offered at the rate I booked, or maybe try to take me into a backroom somewhere to take my kidney.
I have had two consecutive negative experiences with SIXT mirroring a failing company stuck in a downward spiral.
I would urge anyone considering SIXT to run, not walk, to another rental company.
4 years ago
N sro West Valley City, UT
Sixt is morally disgusting! I and my family tested positive for Covid 19 so I had to cancel a trip to Hawaii (actually postpone). American Airlines waved all fees to cancel, Hotels.com canceled without fees and Priceline was easy to work with... Guess who the problem is, Sixt rent cars... They infomed me that they be holding strictly to their 3 day charge cancelation policy. Sure they offered to allow me to move my reservation if I pick my next reservation dates before my trip was to take place. Guess what, I have larger things to worry about, my safety and my employment... I get you're real sad I won't be renting a car from you but Hawaii isn't even committed to opening for sure on time for my trip.
4 years ago
Laura Heilman ,
If I could give SIXT negative stars I would. They have horrible customer service. I rented a van for a trip I needed to take and wanted the specific minivan I selected, but received something different then what I wanted and it was dirty. Having a dirty vehicle amid the COVID-19 pandemic is disgusting. I tried calling customer service and never got any one on the phone. I told the rental agent at the airport about my planned trip and never once told me that in the fine print you get charged 50cents for mileage if you go into other states. After my trip I got smacked with a huge charge for mileage and might as well purchased a used car instead. I only received email communication from them and was never able to speak with anyone over the phone about all of my issues. I will never rent from them again and will continue to share my horrible experience with this company and hope they lose more business. I rent a lot of cars and have never experienced the extra charges and non-existing customer service.
4 years ago
Denise Bartlett Pacifica, CA
I don’t have a facebook page. Thus, I’m writing this on my nieces page with her
permission. I rented a car in Las Vegas 3/9-13/2020. I’m from LV and came home
to visit family and friends. The car was driven only to visit family and friends
and back to hotel. Few weeks after trip I received an email and invoice from Sixt
to the tune of $768.82. Oh, that’s for a replacement hub cap and $100 administration
fee. No pictures of hub cap before and after proofing the dings in happened
when I rented it. Just a drawing of a car and “X” showing damage. Highly
recommend NOT EVER renting a car from Sixt not unless you really want to be
taken for an expensive ride!!!!!!!!!
4 years ago
Erika Juliani Fort Lauderdale, FL
They steal money! DO NOT RENT FROM THEM! I made a reservation and immediately cancelled it because I entered the wrong picked up time. They charged my $121 dollars for a cancelled reservation and I never got a refund. I made a new reservation right after I cancelled the first one with the correct pick up time, but because of Covid-19 they closed their counter early at Tampa International Airport at 11pm. My plane didn't arrive till midnight even though they were supposed to be open till 1am. They charged me another $85 dollars for that reservation. I ended up paying over $206 dollars for a car I never rented. These people are thieves. Do not rent from them, they steal money. I ended up renting from another car rental company that was open during Covid at the airport. They told me Sixt rental are huge scammers and a lot of customers end up losing their money and never even get a car from them....just like me.
4 years ago
Brittany Lawson Fort Mill, SC
I booked a car rental via hotwire for a car through "Sixt" rental company for my trip to Philadelphia, PA. Neither company would budge on either a credit or refund for a prepaid car rental for memorial day weekend based on a no cancellation policy. However, when the trip was booked back in early march, it was prior to all the Covid state shut downs. My trip was unfortunately cancelled due to Covid as Philadelphia is still under a state of emergency/"stay at home" order through June 6, 2020 which overlaps my original trip date. Most other car services are allowing for either credits or allowing cancellations with refunds due to these extenuating circumstances. What did both Sixt and Hotwire tell me? Well, they basically said I'm out of luck and won't receive a refund or credit. Both Sixt and Hotwire have exhibited poor customer service in comparison to other companies who provide the same services. I would highly recommend using more morally sound companies for your booking needs. I know I will.
4 years ago
Melanie Shoffner Harrisonburg, VA
Two years ago - 2 - I rented a car in London from SixtUK at Heathrow Airport. I drove said car for a few days before finding it with a flat tyre, over 100 miles from my conference location. I contacted the company for the needed repair and waited in a local cafe for several hours, going back and forth on my cell, before they finally dispatched a service to fix the flat. Only they needed to tow the car to a shop instead of fixing it where I was - mind you, I was in a Salisbury parking lot, not the middle of the moor, so this should not have been difficult, but...the tow truck arrived, the young man informed me he didn't have the right tyre at his shop, so he'd order the right one. This very special tyre might come in within 24 hours, maybe longer. Since I was on my way to a conference, I asked for a different car, given their inability to provide tyres. For cars. That they rent. And they said they would have to bring one from London.
So, I had to buy a rail ticket, schlump my bags to the station, and stand in a full carriage for the long trip to the conference, then do the same again to leave the conference several days later. Naturally, SixtUK charged me for the flat tyre. Several phone calls later, they appeared to accept that my additional expense and wasted time were fair trades for their lack of customer service and professionalism. Case closed.
But no! Two years later, Inshaal K, SixtUK's persistent claims agent, reappeared! (Perhaps they were bored during the pandemic?) The email and phone harassment began. And it went like this: Inshaal sends a form letter; I respond. Inshaal sends another form letter, ignoring my previous email; I write a response that he also ignores. Then SixtUK decided to call, leaving messages to return their call. I responded with email and text, asking them to set up a time to call me since I don't sit expectantly by my phone and don't need to incur international phone charges by buying a new phone plan. No response. Until I get the threatening letter from a law firm in Germany!
It seems SixtUK uses the somewhat questionable services of Haas & Kollegen Rechtsanwaltsgesellschaft to harass me now. (Their website is a payment service, so...) Not surprisingly, it took some time to contact them but they agreed to look into the matter.
At the same time, SixtUK responded on Twitter, saying they were horrified by this whole story (aghast, I tell you!) and would look into it. They then responded with "We are unfortunately not able to access any information as this has been pass to the debt collector. May we request you to get in touch with them?" I pointed out this made no sense, to which they responded, "Based on the rental agreement you provided, we are unable to identify that this rental was passed to a debt collector. Please send us a screen shot of the letter" You do notice the outright lie here, I'm sure.
But I did send an email, with yet another explanation, to which Dawn L responds with the same rote letter I've received before, addressing NONE of the points I've noted in my communication. And now I've received yet another bill from the law firm - sorry, debt collector.
This company reneged on a verbal contract - which, if not an actual breach of the law, is a breach of ethics - after execrable service. Sixt refuses to acknowledge my communications, refuses to admit fault in their response to this situation, and continues to require excessive amounts of my time and energy in response to these claims, assumedly toward my capitulating to what constitutes harassment in order to pay monies that were long ago deemed unnecessary.
Disgusting doesn't begin to describe them.
4 years ago
Aaron S. Orlando, FL
I had two international trips that got canceled secondary to COVID-19. When the first was canceled, SixT refused a full refund. I had to waste a great deal of my time going through my bank to obtain the refund. When the second canceled, I didn't have it in me to fight the good fight again, so I was going to take their offer for a credit. However, their stipulation was that I use the credit in the international country I had originally planned to travel to. They continued to refuse more than a 30% refund (total scam). They are raking in cash hand over fist not providing services to people and are exploiting a global pandemic. I will never use this company again and recommend saving yourself the hassle by using a better company. If there is ever a class action lawsuit against this company, I hope to be a part of it.
4 years ago
CaNe25282330 Homer City, PA
I can’t give zero stars!
I canceled a reservation due to not being allowed by the government to travel. You charged me the full amount and when disputed, you sent it to collections. Here are a few issues with this.....
1. Plain disgusting corporate policies
2. Taking advantage of suffering people who have NEVER used your services.
3. Sending information to collection agencies prior to any rendering of services.
4. Once the credit card company re-submits the money to you and charges the customers, you don’t remove the collection notice and would-have-been customers deal with harassment caused by your ignorance, greed and insensitivity to the consumer.
Did I say, this has all occurred prior to April 15th for a reservation NOT SCHEDULED UNTI APRIL 29th! You move fast to rip off you customers!!!
By reading the reviews your customers are leaving it looks like your car rental company is going down a rocky road (no pun intended). Tough times ahead for you; consumer perception is your reality. A happy customer tells 1 person he/she was happy. An unhappy customer tells 25; this number is exponentially greater in the age of social media. So, for now I hope you use every dime you have stolen from hard-working Americans, and visitors alike, to prolong the agony of your failing industry. Until then, I, nor will HUNDREDS OF THOUSANDS influenced by the sting of social media, ever use your company again. Allow me to take to my travel blog.....
Wishing your criminal enterprise a slow recovery!
You reap what you sow.
#sixtcarrentalcrooks
4 years ago
Claudia Montero Atlanta, GA
So .... let me start by saying they scammed me. I had made a pre-paid reservation before the whole Covid-19 started and once we got a stay home order, I tried to cancel. They would not cancel without keeping 1/3 of the rental, which was sick to me, but I went ahead and tried to cancel to recoup at least 2/3 of what I had paid .... their reservation system would not work or recognize my reservation number so apparently my reservation was never cancelled even though I had several emails back and forth with them! Total scam and the type of company that seems to feel ok about taking advantage of this crazy situation we are in .... Sad. :(
4 years ago
Johnathan Kiser Orlando, FL
Avoid this company. One of the worst experiences I’ve ever had with a rental car company. I booked a BMW sedan type vehicle in advance at an incredible price point. Upon getting to the airport, I waited for 40 minutes on a shuttle that claims to run every 10 minutes. This is during the COVID pandemic, so I give them some leeway due to staffing shortages.
However, when I get to the offsite location and find out that my vehicle is not available is totally unacceptable. I’m told, “Because it’s so slow, we are just giving everyone free upgrades.” I guess that means that they gave away my rental. So I ask for 1 of the 3 convertible because they literally have no other luxury sedans available. I’m told the manager said, “No” and that they will only rent an SUV to me.
If I wanted an SUV and the lower gas mileage, I would have booked an SUV. I requested a sedan vehicle, and they refused to rent one of the sedans they had on their lot. So I requested a shuttle back to the airport and rented from a more reputable rental company. I cost me 1.5 hours for a lesson learned, and I’ll never make that mistake again.
4 years ago
albanykk100 ,
Do NOT use this location if you are Black or Hispanic. Please use a company that values your business without regard to you race. The owner refuses to apologize or acknowledge my review. That alone says something about him.
I dont want to make this long so I won't go into all the questions and comments (asked by a male) that belittled me and showed I was being judged. They assumed that I was going to let unauthorized people drive the car because I am a HARTFORD resident and not caucasian. I am aware that people do this but I don't. I am a professional who lives and works in Hartford. I was denied information regarding adding a driver. I was in a hurry so I rented the car but later that day I called because I felt discriminated against and I wanted to know the procedure. When I called spoke with another employee she very professionally told me the policy. I asked why was I denied and not given the information. She said she didnt know why but I could come back and she would add it. I'm sorry she has to work at a place where people in charge don't respect all races, backgrounds and genders.
Enterprise and Hertz are fine establishments. I use them all the time and will stick with them. We need to stop supporting business in our community that don't respect the people who live here. Even if they were cheaper than competitors they will never get my business again
4 years ago
Dan Campbell, CA
As many have mentioned i am in the same boat. Had a trip planned to Maui ,and because of the Covid-19 circumstances i need to cancel my car. I explained to them that since i am out of work for the next few weeks that the money cold be better used elsewhere at the moment, i.e, rent, food,bills etc. When i told the reservations department that, they told me "that's not our problem" and we do not give full refunds. ALL OTHER companies gave me a full refund back and actually said they were sorry that our vacation was canceled. I have used SIXT many times in the past but they just lost a customer for life as of today. THE WORST customer service and company i have ever dealt with in my life.
4 years ago
Laurence Jules Newbury Park, CA
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3/23/2020
Cancelled a reservation because due to the virus and everything being closed there was no point in doing the trip to Orlando no more. They refused to refund the money and charged the FULL amount of the 2 day rental as a cancellation. I am of course disputing the charge with my credit card but what sort of company does this?!!!!!!!!!!!! There's an pandemic, I made the reservation a few weeks prior, with the beach, disney and everything fun closed there was no point and I had no issue getting my money back from any place else but Sixt rent a car
4 years ago
Robert Fisher Columbus, OH
Disappointed in this company. First time we decided to use them because they had the best price directed through Priceline. The COVID-19 incidence happened and they refused to cooperate with a full refund. Their reasoning was "sound business practices." During these tough times, we have had refunds from all other travel related companies, but not Sixt. We travel frequently and will steer clear of this company in the future; we will also be sure to warn friends and family. Sixt is more concerned with making a quick buck than global health and easing the burden of American citizens during a pandemic.
4 years ago
Kathleen Lesperance Campbellsville, KY
I will never again rent a car from Sixt car rental! I rented a car from them in December in Germany and when it was returned there was a ~2” scratch on the wheel. They took pictures and charged me $694.25 to replace the one wheel! The wheel sells here for ~$104.00 (I looked it up!). But what gets me even worse is the fact that due to my disability I need a lot of space to get out of the car on the driver side which is where the damage was. I do not recall ever hitting anything with that wheel. I only parked angle and parallel with the passenger side to the curb. They never gave me a receipt or a copy of what I agreed to when I accepted the car nor did they do a walk around (which I will always do in the future) to assure no damage/scratches or dents. They will not answer me as to why the cost is so high and I even sent them a copy of where I could obtain the same wheel for $104! I have had to write them multiple times asking the same questions including an itemized bill translated in English. The answer one question and one question only at a time. Yes I paid the bill but I will never ever deal with them again nor do I recommend them!
4 years ago
Never use Sixt! Tallinn, 37
I would never recommend Sixt. I rented a car in London and bought extra insurance they kindly recommended for foreigners. It would have been nice of them to inform me about possible congestion charges while driving through the centre of the city: I got a penalty of 180 pounds. OK – my fault... Additionally 7 months later a freaking German debt collection company raised a demand for unpaid costs: everything is long paid, including the penalties, including the extra protection and now I have to spend my time sorting this mess up. Why do these types of companies still exists – should be long bankrupt with peer-to-peer car lending so easily available and with much better service.
4 years ago
Leonie Wims. L.Ac. Miami, FL
I used Sixt once before and had a great experience and decided I would use them again. However, after my experience yesterday on March 13, 2020 I will never use Sixt again Ever. After reserving vehicle, I dropped my car at my mechanic in Pompano and headed to Sixt on se6th in Ft Lauderdale. Well, I was left stranded in the parking lot because they were unable to rent me the car I reserved because I had no utility bill. In addition, I was offered a Toyota Yaris for almost $150 for a day. Oh, and apparently the manager was "out to lunch" so no-one was able to "help, me.
Well, I casually walked down the street to Enterprise where I rented a full-sized sedan (Nissan Altima) for FOUR days, and my grand total was $108. No hassle, No fuss,, and No utility bill.
Thank You Enterprise.
4 years ago
Cody Houston, TX
Do not rent from them.
I made a reservation for a 4 wheel drive vehicle. When I got there they told me that they didn't have any in the vehicle class I reserved and that I would have to pay a fee to upgrade to be able to get a vehicle with 4 wheel drive. What does reservation mean then?
While driving it a truck in front of me kicked up a rock that chipped the windshield. Upon return I took pictures and asked the return agent if this would constitute as a damage claim, to which he told me no. He said this happens all the time, that it was an easy fix and there wouldn't be any additional charges. Which was a lie, because 3 months down the road I receive a claim email informing me I owe for the repair as well as their "lost time". I don't appreciate being lied to, but also if I had known they were going to file a claim I could've filed it with the insurance I have on my travel rewards card, but the deadline for filing is 2 months so I was out of luck.
Also, they're located far from the airport, and their bus doesn't run very frequently. We waited for the bus for over 30 minutes in the cold.
4 years ago
Allison Wingle Edgewater, FL
Scammers!!!!Picked up a car at Hartsfield Jackson airport at around 1 am. The person behind the counter did not go over anything with us. Never had us sign anything, When we asked what we do if we got pulled over because he never gave us a contract he said to show the police our confirmation number. He told us to put our credit card in the machine because we needed to give him a $200 deposit. He handed us keys and sent us on our way. When we got home we discovered we had a $100 gas fee and an upgrade charge of $100 that we never agreed to or asked for. Don't use this company. They are scammers!!!!
4 years ago
Sue Cape Coral, FL
Rented the car in Ft. Myers Beach for February 14, 2020 prepaid in January 6, 2020. We went to the airport to pick up
the car and was told by the agent that he would give us an upgrade at no charge. But the only fee that we would have to pay was for an additional driver. I kept repeating to the agent the car was paid for in January and the only fee that I was being charged for was additional drive, and he agreed. When I got home checked my card and additional $816.00 was charged to my account. Called to inquiry that they have made a mistake and charged my card twice. I was told that I was paying for the upgrade at $40.00 per day. My total bill from this unethical rental was $2,000. I could have rented a mercedes. Even the customer service representative agreed that it was outrageous but nothing they could do. I would never ever do business with the company again. And looking at the other reviews, hundreds of people agree. I will be calling the Better Business Bureau and the State Attorney Generals Office.
4 years ago
Samuel Norcross, GA
THE SERVICE WAS HORRIBLE. THEY DON’T HAVE ANY OPTIONS TO HELP THE CUSTOMER. I made a reservation for a car that could fit 12 people, 3 days before I needed it. I also prepaid it to make sure that I would get that car. The vehicle was confirmed the day before but the day I went to go pick up the car they told me that it was not available because they had given it to someone else. This really affected my trip. Their solution was to look in another company and they said that they could cancel my reservation for free. This was their only solution when clearly that was their fault. This was very irresponsible. It was also very hard to find a car like the one I needed after they gave it to someone else. It led me to cancel my trip, and this is not counting how much money I lost.
4 years ago
Estelle Williams Round Lake, IL
I think Sixt scams people. This was the second time and the last time I will use them. The first time I rented a vehicle they said I chipped the windshield, I didn't notice a chip when I returned it so I thought well maybe it's possible so I payed for it. Now I rent a vehicle that was dented around 1am and they told me the dents were documented and not to worry about it. After returning the vehicle (with no attendant in the return area or the front desk) I got an email from them indicating that I have to pay for the dent damage. The dents were already there!
I just received another email from them today in response to my complaint and yep, you guessed it, they are saying that unless I have pics to proof that the car had a dent on the hood I will have to pay for it. The other dents were documented but the one on the hood was not, so since I didn't take a pic of the hood I am responsible for the repair. OK, how many of you take a pic of the car from top to bottom? Sixt is in business of renting cars and scamming people as they have done me. When i picked up the car and the guy said not to worry, all the dents were documented, I took him at his word. I am so irritated with this Company. I DO NOT RECOMMEND using them and I hope that this will help other people from making the mistake I made.
4 years ago
Robert Anderson Edwardsville, IL
I prepaid several months in advance. When I arrived at the desk I was told the SUV I rented was not available but as a favor they would upgrade me for $37. I questioned if that was $37 for the entire 10 days and was told it was $37 extra per day. I refused to pay an extra $370 so finally the agent said he’d give me the upgrade. Now after I returned home they charged my credit card an additional $19 per day for road service insurance. Who in their right mind would pay $200 for insurance when IF road service was needed it wouldn’t cost that much. They say I signed the agreement. I believe since it was electronic signature the additional service was added later.
4 years ago
Alexander Lee Almaty, ALA
I booked car for my vacation on Curaçao and choose SIXT. When I came to get my car I spent 40 minutes to get car, it was not line, I was first, but guy said they waiting car from car wash and asked me wait 5 min, after that 10 min and finally it’s took 40 min. Said problem I had when I returned my car, I cat find anyone. In same place were another company as Hertz, Alamo and etc and they had more customers, all customers took cars and leave, and leave, and only I wait my car after flight. My daughter was tired after flight and we stayed under hot Caribbean sun and waiting our car. I height my experience with SIXT and I never ever will book car from them. I strongly recommend do not book car with this company and see alternative
4 years ago
Kai Abu Dhabi, AZ
Worst company to rent from. They do not have your vehicle class and then force an upgrade on you. Not only that, but they charge an additional day (after they didn't have the car I reserved), for only 90 minutes. I contacted them and they did nothing but call me "MS" when my name is Keith. Terrible company and even worse customer service. Refused to see the logic in the fact that they did not have the car class I reserved, so I had to upgrade at 15.00 a day rate, but then also pay for an extra day when I was 90 minutes late. They refused to refund the one day. Stay away from them at all costs.
4 years ago
JP Boca Raton, FL
Avoid this rental company - Additional charges
This is the first and last time that I rent from this company.
The service for pickup is slow, it took 20 minutes for the clerk to provide the car keys and mentioned that they didn't have a compact car so they gave me an upgrade. During the pickup process, I had a feeling that all they care about is to try to sell you their insurance coverage which I declined since my Credit Card company covers the collision damage waiver (CDW) and loss damage waiver (LDW).
The car was nice and in great condition. No complaints about the car.
When returning the car, the clerk asked to leave the keys and said that they don't provide any document to confirm that I was returning the car and keys. Also, I mentioned that I filled up the gas, checked the exterior and that there were no issues with the car.
Some days after returning the car, I received an email from the company indicating that there was a scratch in one of the rims. I didn't recognize the damage since I don't recall any issues while driving the car. As usual, when picking up (and returning) the car I did check the car for any damages but failed to review the rims (I have never in my life had to check the rims of a rental car).
I have been renting cars from several companies (Alamo, Avis, Budget, Dollar, Hertz, National, Enterprise and Thrifty) for more than 20 years, more than 250 times and never had an issue (not even a scratch or dent). I drive carefully, have an impeccable driver insurance record and never caused any accidents or traffic incidents. I have been driving for more than 30 years without incidents. I had to pay EUR 160 to cover the 'damage'.
I will never rent again from this company.
4 years ago
Jane Fayetteville, AR
The Sixt is very horrible!!! This is the worst experience we have ever had!!! They are really not reliable!!! The car broke down on the highway on our way to the airport at midnight 1 am. The car cannot be started. We did not know there was a big issue with the car that it can cause us to fail to start the car until we call the road service after it broke down. And the staff of the Sixt did not tell us anything about this.
We called Sixt, they did not allow us to leave until someone towed away the car and they promised us that we can leave by 5 am and so we can arrive at the airport on time to catch our flight. However, they spent more than 7 hours to deal with this. We were in cold winter on the highway without AC for more than 7 hours! Finally, I, my wife, and my parents, all of us missed our international flights. We had to spent extra $2,000 on booking new tickets and the hotel.
We contact with the service department in France after we back to U.S., the Sixt refused to provide us any compensation and did not give us any chance to negotiate. They found many excuses to shirk their responsibility. It is really unfair to ask their customers to pay for their mistakes.
If you don't want to waist your money, please don't rent cars from the Sixt!
4 years ago
APH Los Angeles, CA
If I could give SIXT Rent A Car LLC a ZERO star rating, I would. The element of flexibility in modifying your reservation without ensuing an absurd additional cost is non-existent. Their prices fluctuate at an unpredictable rate. Don’t expect to keep the same car or anything close to your original reservation should you need to change your drop off or pick up time w/o being charged an additional day or accept an insulting downgrade. They count any additional hour as an entire day rental so whether you want to change your pickup and drop off time by 1 hr or 23 hrs past a 24hr window, you’ll be charged the same. For most people, life happens and it’s not too out of the norm for plans, flight times, and dates to change. If you’re most people then I would recommend you stick with a company like Hertz or Enterprise. This company is great for those who love in a world where Murphy’s Law is merely a myth.
To add to the conglomerate of amazing service, upon traveling 8hrs, exhausted; I needed to make an appointment time 2 hours from when I landed. Predicting I had plenty of time to spare, I didn’t account for the misleading shuttle time of 10-15 mins to in reality be an hour. If you happen to get sick and tired of waiting at LAX Southwest terminal 1 under the purple shuttle sign for this SIXT shuttle to never pull over & pick you up, then don’t waste your time with calling to speak to an automated robot, or their useless online shuttle tracker, just hop right on the Enterprise shuttle. You’ll probably watch all the shuttles (enterprise, national, Alamo, hertz, etc.) all pick up passengers next to you at least 3 times before you’ll get picked up like I did. Enterprise car rental lot is right next to the SIXT car rental lot. I however, made the mistake of hopping onto the Alamo shuttle, which on Apple Maps looked close enough. It was not. It was an 11 min walk through a delightful part of town where I was so kindly offered rides by 5 individuals. Had I wanted to star in my very own Lifetime Original, I might have taken up one of those offers.
Lastly, should you want to inquire about anything such as a refund for example and you don’t want to waste an hour of your day, then call SIXT Rent A Car LLC customer service Billing dept. and immediately ask to be transferred to a manager. I had the delightful opportunity to speak with Denise who told me to hold 4 times throughout a 35 min phone call. After she read a note she could see on her end regarding my refund, I asked her to walk me through my invoice and point that note out as it was not visible on my end. While she couldn’t answer my question, she did sneak attack transfer me over to someone else in the wrong dept after telling me a 5th time to hold on. I was silly and tried to explain to the man I was transferred to what happened thinking he’d be helpful only for him to do the same thing!
Needless to say, this company is unethical, has poorly trained customer service representatives, and is not competitive with reputable car rental services such as Enterprise and Hertz. I am not entirely sure how this company is still in business, however my guess is that it probably has something to do with customers not being able to get or keep a SIXT representative on the phone long enough to submit a complaint.
4 years ago
Ted Gilbert, AZ
Would never rent from them again. I booked with them for the week of Christmas. When I arrived at the Phoenix airport, they informed me that even though I had all my information (reservation numbers, etc), they could not rent to me because my ID's didn't match perfectly. My license has Theodore as my first name, but all my credit cards are under Ted. Their policy is that they must match exactly. Ridiculous! I've never had this happen before with any other car rental company. Nowhere do I recall such disclosures in my booking. They had my info beforehand and yet nothing was said until I arrived to pick up the car. Because this was Christmas week, there wasn't another car rental to be had. I was screwed. This was my first, and last rental with Sixt. Bah Humbug!
4 years ago
Karen Zeigler Springfield, IL
I have to give them only 2 stars. Both stars are for price. After this it stops. We waited for the car way past our pick up time. It was not ready...Please wait an hour! Then we returned at night, failed to take pictures and were charged for scratches. We rented the vehicle and it stayed in a driveway of someone's home, plus my sister and I walked the car. We were not responsible! In addition it took them over a week to notify us of the claim. Basically they were unfair. If you read other reviews, they do this quite often. My suggestion, pay a little more for a trustworthy company.
4 years ago
Geneve Pierre Fort Lauderdale, FL
This car rental company is really helpful when dealing with customer related issues . They work with their customers with pricing for their vehicles and any other travel accommodations.
4 years ago
Dawn Brunt
My score is zero. I rented a car from Sixt in Nottingham Great Britain. i had a puncture whilst i was renting the vehicle and was told I would be charged as getting a nail in the tire was not classed as damage. hey are now trying to charge me nearly 1 hundred and forty pounds. I rang the company and they told me that it was classed as damage. I told them what i had been told and they said i should not have been told that as the breakdown company does not belong to them. I am a disabled person and don't get a lot of money . This is making me ill as i don't have the money to pay it. I have now been told if i do not pay it will be passed to a debt collecting agency. I am really worried and do not know what to do. Can anyone help please.
4 years ago
Vadim Davison, MI
Very poor experience with Sixt in Zurich - never using them again.
Charged me twice because I had a different credit card with me than the one used to prepay (both cards are under my name!). As a result I lost on conversion charges.
Charged me for full tank whilst I have returned the car with full tank and have only driven 200km (so impossible to use the full tank) - they acknowledged their mistake - but still charged me, so I've lost on conversion charges again.
Got a tiny CHF20 fine for 5kmh speeding - Sixt admin charge is CHF35!
They do not apologise, and just point to their rules and that in the end I've got a refund (but I was let down still due to conversion). Fine, Sixt, you can prove whatever you want, but you have lost a loyal customer forever.
4 years ago
Defrauded
We want to add our voice to the negative reviews of Sixt. We recently rented a vehicle in Karlsruhe, Germany. we booked through Expedia and arrived at what seemed a good rate. When we picked up the vehicle, however, the desk attendant failed to explain insurance options and what we had already purchased through Expedia, and charged us over $160 for premium insurance. A few simple questions from the attendant would have avoided the extra charges. Frankly, we felt misled by Sixt, and by a desk attendant possibly more focused on bonuses from insurance sales than fairness to customers. We are very unlikely to rent from Sixt again.
4 years ago
Alex
STAY AWAY!!! THE WORST COMPANY!!! On Monday, 12th of August 2019, after a long trip from Greece, I arrived in the airport of Edinburgh with my wife and I went to the reception of Sixt, in order to receive the car of my reservation and to begin our honeymoon. There, something beyond belief happened. Sixt's employees rejected my VALID EU driving license because it did not have english letters, according to the "company's policy". As a result of this I had to go to EVERY SINGLE company in the rental center, in order to find an available car in the FULL SEASON of August. After THREE hours I finally rented a car from Europcar. My first day of my honeymoon was ruined because of Sixt, as I arrived to Glasgow, where I had booked a hotel, at 23:00! When I asked the employees in what policy they were reffering to, showing to them the official policy from the official site of Sixt, they pointed to me the paragraph for the non EU licenses. When Greece became a non EU country??? Their policy said clearly: "Valid driving licences of all other EU countries are accepted in the UK without further preconditions". Every other company accepted my VALID EU driving license, with my VALID EU ID for translation. They just did not have any available car, except of Europcar, because of the full season. That's why I had made a reservation in Sixt and I paid for this, 8 months ago, in order to guarantee a car. Also, the employees told me that I would receive a mail for a refund and that on Tuesday (13/08/2019) the manager would call me. I did not receive any mail or phone call. They led me to such a hassle and they didn't even contact me!! That is UNACCEPTABLE!!! Stay away in order to avoid a similar hassle!! I paid the double amount of money and I did not received any refund!
4 years ago
Clairine Anderson Tampa, FL
Run fast from these crooks. They will rent you a damaged car and try to claim that you damaged it. I rented from Tampa airport. Picked up the vehicle at night and noted dents and scratches. Only scratches were listed in the contract so I asked the rude guy in the booth (that did not want to come from behind the booth) he said he is not required to walk the car. When I dropped off the car that I nearly even used the entire weekend, they said it looked like it had been in a hail storm and is now trying to charge me $1600 to fix a vehicle that was probably damaged from someone who wanted to take a convertible BMW out for the weekend. Not today Sixt. I am not paying for your damaged car and I will never rent from these thieves again.
4 years ago
Jomar Cabiles
This company is the most HORRIFIC rental car i have ever had in my entire life. Rented a car for half day from Orlando to Miami just because i wanted to see the whole scenic. My $54 quote went up to $230. Unbelievable charges for a rental car. The most painful part was they preauthorized my credit card for $593😬😬😬.. and when i returned my car to the airport, the guy said that an invoice will be emailed to me and that the hold will disappear. I called them 7 days after asking for the invoice. They ended up getting my wrong email and they said my card should have been charge only the $230 and that the hold for $593 should have now disappeared. They said to wait for few More days and send them a copy of my statement. I sent them the email copy of my statement and got an email to wait for 28 days. Avoid this rental car at any cost!!!! Its a scam... I am more beyond mad!!!
5 years ago
Dawn gargano Nolensville, TN
Omg I wish I would have read these reviews before I rented a car from them for my trip to dublin....what a nightmare....I got the car on priceline and got the extra protection come to find out they dobt accept the protection from priceline...when I tried to cancel my reservation they told me I had to email them a cancellation ...no you cancel my reservation now or find someone t hff at can I already booked with another company I'm not writing an email....I called priceline and they told me they couldnt do anything...now I've been waiting all day till night cuz the sixt supervisor was suppose to call me back and hasntvreturned my call yet ...ne er ever rent a car from these people
5 years ago
Michael Roberge Litchfield, CT
I can't stress enough...do not rent from this company. I reserved months in advance thinking this new company that boasted customer service was going to take care of us. If you're like me, this is very rare that I can get away like this. My experience will tell all. I reserved a Mercedes or similar( Jaguar or Lincoln). When I arrived the lot was empty of those cars...only big SUVs or this big Cadillac that I ended up taking. But then she said it would be $100 more. When I returned it, I told them I would write this review. There was no compensation for their own mistake. Her excuse was, "we are such a small company, we don't have enough cars." I will never nor would I recommend wasting my time here. If they refund my money...I will re-post.
5 years ago
dh San Diego, CA
rented in vienna. upon return walked the car with the attendant who gave me assurances that all was intact. the next day I got my paid reciept. 2 days later they said that I left a 8inch scratch..yet both the attendant and myself never saw anything like that. Two days after they assume responsibility and they find damage???? I asked for timed, dated photo which they could never supply. they finally (two weeks later)sent some pics of tiny pebble scratches in lower front bumper.
I disputed it vigorously as these were almost microscopic and not a 8 inch gash. many defects were noted upon my acceptance thay they never got repaired, yet they wanted 1k for these ?new one.
they want to sell you an additional 40$ a day policy so you never have to worry about this.
This is a scam.
never again.
if you get suckered, take every possible picture and even a video as they are going to screw you.
5 years ago
Heitor Ferreira Williston Park, NY
The worst car rental around.
As mentioned by others, this company runs a scam. I rented from them in Porto, Portugal. First they didn't give me the car that I originally wanted. Upon return they inspected the car with me and nothing was found. A week later I received an email that the bumper was scratched and were going to charge my credit card $626.44. It seems from prior reviews they have been doing this for quite some time. If you didn't purchase their insurance, they find some incredibly minor damage that doesn't exist, then triple the charge for the car. I will be disputing the charge with my credit card company and looking for other ways to report them for fraudulent business practices. Hopefully I can help prevent this from happening to anyone else. DO NOT RENT FROM THEM.
5 years ago
Wendy Minneapolis, MN
Based on our experience and those of many others who have commented here, Sixt is a company of scam artists! We rented a car in Dublin, drove off happy only to discover that the clutch was slipping. Decided to continue on our trip because the car (a van) was driveable, but part way through our vacation the clutch went out on the freeway! Fortunately we were near a toll station and were able to pull over there and wait for service. Sixt sent a tow truck to pick us up (7 of us in the back seat of a tow truck!) rather than send us a new car, drove us back to the nearest city, then tried to get us to pay extra to rent an automatic transmission car because they said it was out fault the clutch went out! We settled that issue (we thought), got a new van and finished our vacation. Now we are home and have a charge for over $2,000 on our credit card bill for their clutch repair!!! Of course we are disputing the charge through our credit card company, but what a nightmare! Never again with Sixt!!
5 years ago
Elyssa Washington, DC
As mentioned by others, this company runs a scam. I rented from them in Iceland and upon return of the car, they claimed a minor dent in the driver's side door (there was no dent or other damage) and inspected the car without me being present. They are counting on the fact that you have to catch your flight and don't have hours to stay there and argue. Every single person returning a car at the time I was there was being told the same thing, and clearly from these reviews they have been doing this for quite some time. If you didn't purchase their insurance, they find some incredibly minor damage that doesn't exist, then triple the charge for the car. I will be disputing the charge with my credit card company and looking for other ways to report them for fraudulent business practices. Hopefully I can help prevent this from happening to anyone else. DO NOT RENT FROM THEM.
5 years ago
BM Cincinnati, OH
Rented a vehicle in August of this year (2019). There was a dent in the side of the vehicle when we picked it up. The agent showed us that this was marked in their system and is on the receipt in which we kept. When we dropped off, they stated that this was, a different dent, not indicated on the receipt. We discussed and they said they would look into it. We received a bill for near $1000 for repairs on a vehicle that was given to us with a small dent in it. This is unbelievable that they would try to pass their costs to an honest customer. Do not rent with this company. They are a scam and are stealing money.
They responded with their copied: "contact customer service and we will help you with your issue..."
After their half-hearted response. I responded with:Yes, I have contacted your customer service and sent them the receipt they asked for, which was on file already, and we discussed the issue. They again responded that the receipt wasn't good enough and that I am liable for a dent that THEY (or a previous renter) put in the vehicle. This was discussed in detail with the agent, Cherisse, and she clearly stated that this was in their file and showed me on the receipt where the dent was indicated. They are falsifying information to get their customers to pay for their expenses. I can not express more clearly, DO NOT rent from this company. They are a complete scam and will try in many ways to rip you off. I have never seen such a dishonest company and I have reported this issue to the BBB and other outlets as well.
5 years ago
Sue Waukesha, WI
If I could give Sixt, San Diego a zero, I would. Sixt has charged me with damages to the rental car that I did not cause. Fraudulent pictures of damage were sent stating I caused the damage.
Upon my return of a Kia Forte at the San Diego Airport on July 17, 2019, a Sixt representative approached to check in the vehicle. Below are the events that occurred:
Circling the car, she marked the inside (wheel well) of the driver's side wheel arch with an orange highlighting marker. I thought this was very odd that she went directly to the inside of the wheel well.
I asked what she was doing and she said there was a small scratch inside the wheel arch. She proceeded to take a photo with her phone camera. I approached the vehicle, wiping part of the orange highlighter with my finger and told her that it comes off and there was no visible scratch.
She mentioned that even though the mark was very small, she would turn this into the Claims Department and they would contact me within four days if there was a problem or a claim.
I informed her that I did not cause any damage to the vehicle.
Two other adults in my party were present and witnessed all interactions during the check in process. They also looked at the vehicle and could not identify any scratch.
I did not receive any contact within the four day period that she mentioned, so I believed the issue was resolved. There was no further contact until your email on September 2, 2019.
The pictures of the vehicle in their September email are not the "mark" that was identified on July 17 upon my return. The damage that was in the photos was in front of the wheel well -front side of car and wrapping around to the front bumper.
To be able to make a correct determination of their claim, I requested time stamped photos of the damage along with the receipt that the work was completed on the vehicle and vehicle condition reports/incident reports for the vehicle I rented. I requested this by September 15 and have not received anything to date. I am certain this damage was not on the car when I returned it. I would like Sixt to be investigated since fraudulent claims seem to be a pattern for them and I would like all charges dropped.
I wrote a letter to the BBB on September 26, 2019 and a representative from Sixt contacted me and said because I wrote a letter to the BBB, they dropped the amount of damage from $513 to $380. On October 8, 2019, I spoke to a representative from Sixt and he stated that there is no time and date stamp on any of their photos. I doubt this. I am sure if it was legitimate damage, they could certainly provide that. He also stated he would not provide any incident reports for the vehicle prior to or after my rental. He did state that the vehicle is currently out for rent and will be returning in three days. He also stated that the vehicle never went in for repairs. I asked that a photo be taken of the car in its' current condition because I am certain that the damage they are stating is not on the vehicle I rented. Well that rental period of 3 days has come and gone and guess what, still no pictures. If there actually was damage, i'm sure I'd have those pictures by now. This Company should be embarrassed of how they do business. Their dishonestly and lack of integrity is a disgrace to the Sixt family name. Unfortunately, for Hotwire, if they keep offering deals with businesses like Sixt, I will not do business with them either.
5 years ago
David Arthur
This company is deceiving. I rented a car online. When arriving, the car was not as large as they said it would be. They said I had to take insurance (something not disclosed beforehand). The day before they said that there were car seats available and that I could pick one up on the day of my rental. When I arrived, the agent said that she would go get one. She came back and said that they didn't have one for an infant. She said I could cancel my reservation but that I would need to contact Customer Service. You are forced to deal with Customer Service in country, not in the US in your language and with different customer service levels. They end the end said that they would still charge me for the rental I never picked up.
Simply, I couldn't rent something that I could not drive with a 2 year old child. I wasn't going to be forced to take insurance that I didn't need, etc.
The customer service is horrible. I will never rent here again and I highly recommend that everyone look at the other companies. You get what you pay for.
5 years ago
MK Excelsior, MN
Buyer beware! Do not be fooled.
There is a reason this company is the cheapest rate you are going to see when looking for rentals. They suck you in because the process of booking is very streamlined and quick and the prices are way better than the other companies out there. At pickup, you will most likely be upgraded for a small fee to a nicer car. THIS WILL HAUNT YOU LATER in the form of an invoice for the difference between the original car you rented and the upgrade. BUT YOU WILL HAVE ALREADY PAID THAT DIFFERENCE WHEN YOU PICKED UP YOUR CAR. Also, do yourself a favor and do your own walk around the vehicle when you pick up the car. Take tons of photos and do a slow pan video of the entire car. RECORD EVERY SCRATCH AND DING because the real scam starts when you go to drop off your car at the end. The agent will walk around the car looking at the “damage”. They will say that they see some damage, but they are willing to wave it this one time. Take note of what they are making down, because that is what you will be arguing about later. When you get home, you will receive an invoice for damage to the vehicle. Even when you respond with your photos and video, there will be a whole lot of waiting and back and forth arguing about nothing. This company runs a giant racket. AVOID AT ALL COSTS.
5 years ago
Jeff Salt Lake City, UT
If I could give Sixt a negative star rating I would. We booked our car rental through Expedia.com for a Sixt car and the price I was shown through Expedia was $407.26 for the week. We just got done with our trip and the charge on my credit card was $829.96! I have reached out to Sixt.com multiple times and not one person has responded to my inquiries about the charge. This company is fraudulent and should not be trusted. I would recommend going through a rental company that has a better track record than Sixt. They clearly are mastering the art of the ripoff as opposed to creating loyal clients by dedicating themselves to a high level of customer service.
5 years ago
