Name: Sixt Rent A Car
Rating: 1.4

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Vince Ardito

I wish I didn't have to give even one star. They are the worst company in the world, there is no customer service department at all, been trying for 2 years to get refund and still no luck. This place needs to shut down, they gave me a broken car on my honeymoon and I had to fix it out of pocket and left me stranded .

3 years ago

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Polly Meeks Birmingham, AL

Classic bait and switch when they don't want to honor the price offered on 3rd party websites. You rent a premium car but no it's not premium when it's no longer available and you are required to upgrade to get something comparable. They double talk and sell the con real good when you call them out on it.

3 years ago

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LIZZETTE RIVERA Richardson, TX

They deserve a zero. We had an unpleasant experience with this rental company, and they offered a refund and are now reneging. Do not rent a car from them. Customer service is lacking, and they go around in circles without resolving customer issues.

3 years ago

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Lauren Marocco Glendale, AZ

Beware: They don't walk through you for pre existing damage and then they send you an email of $800 of "new damage" even though the damage was already there. They claim it's in the small writing and they do not answer the phone. Do not use this company!

3 years ago

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Michele Solana Orlando, FL

I rented a car by Rent cars and I paid for it. But after that I was charged again by Sixt. I send more than 10 emails and I couldn’t solve my problem. I paid Double! So they charged me 147.48 of fueling. I rented SUV…This is incredible? I was thinking where they put so much gasoline? This is ridiculous! I am felling Injured!

3 years ago

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Valerie Kettlewell Nottingham, NGM

Zero Stars Dishonest Company As with other reviews, dropped my hire car off at Faro Airport with a full tank. The checkout paperwork stated the car fuel level was 8/8. A few days later I was charged £84!!! Contacted customer service, all they did was send the invoice for the fuel! Absolutely disgusted, avoid this company, totally dishonest.

3 years ago

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Andrew jones The Villages, FL

I have. Had. 3 cars from sixt all smell of cigarette smoke poor customer service poor selection of cars absolutely pathetic staff back street location , this the worst company I have ever dealt with I suggest never choose this company save the heartache’s

3 years ago

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L joy Orland Park, IL

I was somehow booked twice, by this company! I cannot cancel or alter my reservation online- there is always an error. My trip dates have changes AND I never wanted 2 cars! They say only to email them, a week later no response, other than saying they received my email! This is ridiculous!

3 years ago

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John Bergantino Woodstock, GA

I picked up the car at Newark Airport with a 1/4 tank of fuel and returned it with over a 1/2 a tank of fuel. I even snapped a photo when I picked up the car. They still charged me $71.44 for fuel. Tried to contact their customer support and still now response back. Stay farm far away from this rental company.

3 years ago

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T Richard Seattle, WA

Granted these are nice cars, but this is the only rental company that charges a substantial penalty for canceling your reservation. Travel plans change - for both business and personal reasons. Simply put, don't use this company unless you want to risk a substantial penalty for canceling your reservation.

3 years ago

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Rajeev Gupta San Ramon, CA

Very bad experience dealing with customer service. In an unfortunate event (outside of customer control) when airlines cancelled all flights, SixT customer service told me to send email to request cancellation and later told me that I didn't cancel before the car pickup time!!

3 years ago

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jeff stiemsma Henderson, NV

Terrible rental company. My rental car for 2 days cost $908.96. I cannot recommend a company who's business plan includes price gouging. After paying $819.20 I was charged another $119.31. I will not put myself in this position again. BEWARE!!!

3 years ago

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michael Dunne Littleton, CO

I returned my vehicle 6 days earlier than I contracted for and Sixt refused to give me any refund at all. I can maybe understand charging me for half (3 days) of the early return span, but not all six days. I will never use this car rental company again.

3 years ago

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Alison Van Horn Washington, DC

Sixt is a total scam. It makes its money by cheating customers in every possible way. Do not ever give them your credit card number because they will charge hundreds of dollars in exchange for nothing and claim it is their policy. Sixt should be shut down.

4 years ago

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Boris Shapiro Greentown, PA

I rented a car in Portugal. 1st car had a broken bumper. By the time they replaced it, I was out of time for inspection. I bought a full coverage insurance from SIXT website. On the day of return SIXT employee created a fake checklist of damages to defraud insurance company. Now I have to process a claim for the fake reports

4 years ago

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Cynthia Louise Adkins Checotah, OK

They expect people with COVID-19 to travel, potentially infecting others, to pickup rental vehicles they pre-paid for or to pay their standard cancellation fee. While that might be legal, it is extremely unethical. If you do not like doing business with morally bankrupt companies, stay far away from them.

4 years ago

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Daniela Wesley Chapel, FL

Sixt in Europe is a legal scam. DO NOT RENT a car from this company for any reason. You will be charged mystery amounts with zero explanation. You will not be able to cancel or even ADD DAYS to your booking without them taking full advantage of you. This is sadly an incredibly shady and deceitful company. Spend your money somewhere else.

4 years ago

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Riashi, Diane Saint Clair Shores, MI

Do not rent from the company Only phone service they have is for rental. All other communication must be done by email. If you call the phone call goes dead. They added extra charges on my bill I've been waiting a month to hear back from them.

4 years ago

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Jennifer Thompson Moultonborough, NH

Horrifying. They claim I damaged the car with a scratch, which I did not and they cannot prove it was me, yet they are harassing me for hundreds of dollars. They are scammers and frauds and should be put out of business. I did not even want to give one star.

4 years ago

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Crystal Richards Lake Orion, MI

Horrible company! Charging me months later for damage to vehicle that did not occur while I rented it. I contested and heard nothing for months. When I reached out, they said there is nothing to be done, despite having no proof the damage occurred while I had the vehicle, and they they were taking me to collections. Do not use!

4 years ago

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Hon Jung Willoughby, OH

When I pick up my rental car already have some damage in the front and back. I am not smart enough to take to them or take a picture. After I return the car they claim for me I make that damage is so unbelievable the company will do that.

4 years ago

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Robert Petersen

Accidentally booked a rental at the wrong airport. Wouldn’t modify and told me I’d have to pay a 50% cancellation fee even though I tried canceling within 10 minutes of the error. No ability to make phone contact with a human, just some automated email. Horrible company

4 years ago

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Brook Elizabethtown, KY

Car was fine rental was easy but they billed us twice. Customer service is terrible. Unable to contact people, customer service phone numbers do not work and if you finally get to someone they say their lines are down and must resolve via website. Horrible customer service.

4 years ago

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Frank Neal Dayton, OH

Absolutely the worst experience we’ve ever had with a company. We were charged by sixt for two rental cars and only rented one. We’ve been trying to get our refund back for a car we did not rent for over a month with no success. We have had the run around from every single person we talk to. Would not recommend this company to my worst enemy.

4 years ago

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Joshua McAfee ,

Terrible experience. Didn’t have the Mercedes I booked and paid for so they gave me a jeep for the same cost. Seriously. Then it broke down the next day and they wouldn’t come out to fix it because they said I didn’t have roadside assistance and hung up on me. Do not ever rent here..

5 years ago

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Jeffrey Morris Wayne, PA

If I could give 0 stars I would. Had prepaid rental reservation for April that I could not do because of pandemic travel restrictions. Would not work with me at all to cancel reservation or reimburse me, and now I am out >$700 for a trip I never did. Will never use them again.

5 years ago

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Manuel Toronto, ON

I usually rent from Sixt or Hertz. We had a European trip planed and we had prepaid Sixt and hertz for our rental cars in different countries. Hertz reimbursed me 100% due to Covid19 and Sixt couldn’t care less that I was a loyal customer and didn’t reimburse me. Guess from now on it will be always Hertz, even if I have to pay double.

5 years ago

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LLM1965Canada Windsor, ON

SIXT car rental is horrible. I prepaid for a car in Phoenix in May. I’m Canadian. Border is closed. Covid19 pandemic. Can’t cancel without hefty penalty. Pissed I prepaid. SIXT is horrible and I will never book them again. I will shout from the rooftops, AVOID SIXT!

5 years ago

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CWN 175 Chelsea, MI

I made a reservation for a van to take the family on a spring break trip. I am a firefighter and my brother is a Police Officer. Due to Covid-19 we have been ordered to stay in the State and CANNOT travel. Sixt REFUSES to refund us for the rental. Horrible company.

5 years ago

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DarGaff Glen Cove, NY

We rented a car in Florence. Returning the car was a nightmare-no signs to do so or people to ask. We received 5 tickets for driving in TLZ roads EVEN though we followed the GPS exclusively. Fees for each ticket is approx. $40 each. We asked for some consideration and just get more emails demanding the money.

5 years ago

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aks Wilmington, NC

Rented at OGG (Maui, HI) through Hotwire. Charged a two week rental, for the requested dates 12-23 January 2020. Was told that there was no additional charges. However, company came back later and charge twice the daily rate because I as told that I was 3 hours past my 23 January turn in. DO NOT USE THIS COMPANY.

5 years ago

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steve pavlak Youngstown, OH

I would give it a zero if I could. Fort Lauderdale experience horrible. Upon return they started taking photos of my vehicle. I did not do any damage and they state there is from their records. If they bill my insurance I will sue them.

5 years ago

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Maria Soboleva New York, NY

STAY AWAY FROM THIS RENTAL! they will scam you with a fraudulent claim after you return the car! Read reviews carefully!! Two weeks after I returned the car at Miami airport I received $910 claim with a FAKE damage report! (THEY FORGED MY SIGNATURE!)

5 years ago

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ROBO HANDLE Schaumburg, IL

This rental car company is the !@#$ worst company to deal with. Do not ever rent anything from this company. They will rip you off until you are broke!!! The way they make money is putting faults claim on you and then charge you for it. Unbelievable these thrives are not arrested for stealing your money!!! Never do business with these people!!!

5 years ago

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Ijo thecat Frederick, MD

Worst company ever. Don’t rent from these scammers. I had to wait more than an hour for pick up and then they didn’t have the car I reserved so I got a “nice” upgrade to a luxury car with an extra $400 in insurance payment. Never again!

5 years ago

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mrnutthead Sparta, WI

By far one of the worst low budget services I’ve seen. Customer Service reps are rude. The company has very limited customer service hours and the associates are not knowledgeable. Do yourself a favor and go with the bugger names. I had service in the DFW area last month.

5 years ago

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Andrijana B.Gjurovikj

A problematic company. We were charged twice and it takes me ow more than 3 days to see and communicate what happened. Save yourself time and do not use their services. I do not think they will exist. I did not read any reviews about them prior to using them. i should have.

5 years ago

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Evan Kotsovinos New York, NY

Absolute fraud. Their office told me to call their line to cancel, I did so, and they asked me to email. By the time I emailed they told me it was too late to cancel and refused to refund. I am disputing through my credit card company. Disgusting service and will never use again.

6 years ago

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Frank Palatine, IL

This company is a joke. Returned our car they found a littlest tiniest scratch and Are trying to charge me $500 for it. Unreal. I rented at Tampa Airport. The guy literally told me don’t worry about it the insurance companies pay for it anyway.

6 years ago

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Daryl

Rented in Amsterdam. Car had A LOT of minor damage documented on the contract. When we returned the car we did a walk around with the attendant and all was fine. A week later I get a notice for damages that were there when we first rented the car. Totally Bogus! Stay away from this company!!

6 years ago

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Aida Mountain View, CA

Horrible customer service and their app. I booked it on my name and asked to change to my husband’s name when we actually arrived at the rental. We wanted to have one driver and they said they can’t change the name! Therefore they charged us money for an extra driver.

6 years ago

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Susan

Stay away from this car rental company! We will never rent a car from this company again. Several day after we returned the car at Philadelphia airport SIXT, we received an email asking us to fill out a damage claim form for two scratches that have mentioned on the car rental contract when we pickup the car.

6 years ago

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Jack Bloomfield Hills, MI

Absolutely the worst, crooked rental car company in the world! They are dishonest and tried to charge us with much more money than what was agreed on rental agreement. STAY AWAY, they are crooks and should be out of business!!

6 years ago

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john j

Car renters beware ............. Having booked the rental for 2.5 days and under the sixt current TV ad I was Horrified at the additional costs involved, the car was great, staff very welcoming, but the way you rack up the costs is criminal.it almost tripled the costs I will never use Sixt again

6 years ago

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John Sweeney

Unreliable and a big problem trying to get through on the telephone. After speaking to 4 people who were unable to do anything. I was told to read the small print in the contract. So read my big print you are RUBBISH! never again.

6 years ago

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Seth Roby Indianapolis, IN

Very poor service. If you willing to pay for previous damages, then this is your place, otherwise go elsewhere. Just rented a van from here, and was told there was damage on the luggage rack after returning. Never even used it, and have no way to if I wanted. They immediately asked about it upon returning, very shady business here.

6 years ago

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Jim Louisville, OH

Rented a vehicle in Croatia and turned it in when the office was closed. Returned home and never received an invoice. When I emailed to get a copy there were unauthorized upgrade charges on my bill. I filed a complaint and was basically told too bad. I will not use them again.

6 years ago

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Mary speyer Washington, DC

The worst service of any car rental company I have ever seen. Long lines averaging 15 minutes per transaction and no sense of how inconvenient it is for customers to wait 2 hours to get a car. San Francisco is the worst Sixt in the country!

6 years ago

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Roberto Ruini North Miami Beach, FL

They have a very bad service, specialty at the Aventura location on Dixl hwy. I arrived to pick the car and they didn’t have any car available, they just cancelled my reservation without any notice. They offer me another car in another locali it far from there and paying much more. I will never use them again

6 years ago

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Daniel Cedar Rapids, IA

My flight got delayed until after midnight, which is when they close. I was not able to pick up the rental car that night which I had reserved and had to book with another company last second. They were unable to render services they had sold me, yet refused to provide a refund. This company can not be trusted.

6 years ago