Sixt Rent A Car
Author: Kaitlyn Short
LAST UPDATED: August 22nd, 2024
SIXT started out with three locations and grew into an international company with locations throughout the United States. Currently, the company is present in 105 countries across the globe with over 2,000 branch locations. SIXT purchases more than 200,000 vehicles annually and owns the world's largest fleet of premium German cars.
The Good
- Vehicle Types
- Price Range
- Toll Prepay Option
- Online Check-In
Vehicle Types
The SIXT vehicle fleet hosts models from German favorites like BMW, Mercedes-Benz, and Audi. Vehicle types include:
- Convertibles
- Luxury cars
- Minivans
- SUVs
- Passenger vans
Price Range
SIXT offers vehicles ranging in average prices in the car rental industry. While the prices are not necessarily low, SIXT's car selection is of a higher quality than many economy budget car rentals. The car make and models are newer and more modern so if that is important to you then the average cost is more than worth paying. Regardless of the price listed for a car, though, SIXT boasts a Best Price Guarantee.
Toll Prepay Option
A very convenient feature is the ability to order toll passes through the company's website. Having a toll pass makes your commute easier when you travel. This comes as part of the online check-in.
Online Check-In
You can check in your car from SIXT's website instead of the rental counter using one of two options: the online check-in portal via the website or the on-site terminal. After you sign in and check in with your reservation number, you go to SIXT's express counter and swap your signature for the car keys. For the terminal option, follow these steps:
- Insert your Sixt Express Card or credit card into the terminal.
- The terminal detects your card automatically and shows you the reservation. You also have the option of booking extras at this point, such as winter tires.
- Select your car out of three vehicle options.
- Confirm the booking details and print your rental agreement.
- Open the safe and take the vehicle keys.
This makes checking in easy and fast and eliminates the issue of long lines that you get with other car rental companies.
The Bad
- Limited U.S. Availability
- No Instant Return
- No On-Site Fuel Discount
Limited U.S. Availability
SIXT has rental car locations in 15 states, so your options are limited in the United States. Sixt has rental counters at some major airports throughout North America, but not as many as some competitors. For instance, most rental companies have counters at JFK, LaGuardia, or Newark airports in the New York City area and SIXT does not. On the plus side, SIXT is worldwide, so it is likely to cover your international travel needs.
No Instant Return
SIXT lacks an instant return option where you can leave the car with the keys inside. You must return the vehicle to a rental office (or other identified location) on the date and time specified in your rental agreement.
No On-Site Fuel Discount
SIXT does not offer discounts for fueling your vehicle on-site. If a customer returns the car low on gas, SIXT charges a $50 fee.
The Bottom Line
If you're itching to try out a new or luxury car, look no further than SIXT. With quick check-in, no hidden costs, and free cancellation, SIXT is all about convenience. However, the company is not readily available throughout North America, especially in smaller states and cities.
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Minh N
Rented the car for one day business trip. Thought it was cheaper than the rest of the companies out there. This is how they lured me in.
I went to the meeting, park in a wide open parking lot with no other cars around. Went to a drive thru at Mc Donalds to get some food and drive directly back to the Airport to return the car. Since I was late, I was not able to pump gas, I only use 1/8 of the tank.
They charged me $90 to fill no more than 5 gallons of gas. I am OK with that since it was my fault not able to pump gas back into the car. Got back and got an email a couple days later telling me that I made a few scratches on the car. It was not likely that the scratches were made during my use of the car. I contested their claim and it was ignored. Now they wanted $1,049 for the two scratches. I told them I am not paying for a penny of it! Let them take me to court. I will fight this one because they are crooks out to take advantage of others!
Do not fall for their low price trap and rent somewhere that is more reputable. I did not have time to check on other review sites other than on Sixt's website (all good reviews.) If you want still want to use them after reading all the bad reviews, you only will have yourself to blame.
7 months ago
Sammie Jones
I rented from SIXT in June. I paid $471 for one week. A week after the car was returned they sent a bill for $723. I went to the company who said there was a monitor with all charges on the screen in front of me. That was not true. There was no monitor anywhere. I contacted my CC company to dispute and the BBB. I also discovered SIXT is being investigated for a class action lawsuit. Don’t bother with SIXT. You’ll spend the higher prices anyway. You might as well pay the higher prices upfront and deal with a more reputable company.
8 months ago
Kevin Vendetti
I strongly advise anyone considering this company to look elsewhere. Their heartless approach to customer service is unacceptable, especially when dealing with unforeseen and unavoidable circumstances.
I booked a rental car with SIXT the same day of pickup but due to my flight being canceled, I was unable to make my trip and attend my grandpa funeral the next morning. Despite explaining my situation, the company sent me through multiple hoops through an Expedia rep, spending hours on a phone and having the rep write them a letter explaining the situation. In the end, they didn’t care, the company charged me a $200 fee for not picking up the car.
The lack of empathy and understanding from their customer service is appalling. In such difficult times, I expected a bit of flexibility and consideration. Instead, I was met with rigid policies and an unwillingness to show any human decency. These types of companies should be out of business
10 months ago
Chris
I rented a car in Fort Lauderdale. Returned it timely with full tank. They checked me out with no issues. Several weeks later, said they did not have the key, which I indeed returned. Even their website says, "if the customer loses a key, Sixt will deliver a replacement at no charge". I did NOT lose the key, yet they are still trying to collect from me. AVOID
9 months ago
Felix
What a rip off this garbage company should not be able to operate in Florida or any other state. Left their office and a few hours later and about forty miles the car had life threating brake failure, I could have had an accident or killed myself; I had to stop it by using low gears and the emergency brake. They left me stranded for almost four hours before the tow truck came. So I got a car that was not road worthy and did not get beneficial use of it.
I thought the horrible adventure was over when I paid for the rental; surprise they are now trying to collect from me $500.00 for towing their own garbage car back to one of their locations and tried to charge me a drop-off fee since the car was not taken back to the office I rented from.
I have been in constant contact with their customer claims department for over two months but getting no where. They keep telling me once you drive off their lot you are on your own even if their car breaks down a few feet from their driveway. This incident will be reported to the State of Florida business regulations and unfair practices. I will not be paying them and advised American Express not to accept any charges from SIXT. I am hoping they give my day in court.
DO NOT RENT FROM SIXT UNLESS YOU LIKE GETTING RIPPPED OFF.
1 year ago
janique pilon
I’ve always been renting with Sixt for many years, here in North America as well as in Europe (really like their BMW”s) but the very bad customer service that I received at Fort Lauderdale return from YDALMIS P, apparently a supervisor, made me want to never want to rent with sixt again!! She was very rude , did not even greet us but insisted as soon as she saw us to charged us for an extra cleaning (I was never charge an extra cleaning in the last 30 years!)…we took pictures because there was absolutely no need for an extra cleaning of the car…it was normal use after 3 weeks! it was almost like brand new when we returned it, we even shook off the carpets, see pictures below, but she still insisted to get an extra cleaning charged …which I saw was charged (150$Usd!!!!). It’s almost like she had a commission to find any extra charge that she could put on the bill! I already made an official complaint but I never got a response from sixt … Why is nobody responding ? I’ve never seen such a bad customer service….! I will never rent from sixt again….
1 year ago
Jeaux Thibodeaux CA
If you want a car that works, don't rent here.
First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else.
1 year ago
NONE Yo Las Vegas, NV
Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part ,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.
1 year ago
Ryan A. Windsor, ON
Rented a car in Southampton. Brought it back in perfect condition. They claim there was damage to the driver side bonnet in an area that is impossible to have scratched and supposedly down to primer. 5-10cm!!!! They provided no proof of these damages to me after multiple requests. They have no live person to speak to about damages. I know for a fact I didn't damage the vehicle. They are now telling me they will be charging my card for £971.06 and there is nothing I can do about it to dispute it. Nobody I can talk to. They have not provided any proof of damages they are claiming. This is a completely fraudulent company scamming honest people. Stay away. You have been warned.
1 year ago
Cheryll Heimbecker Rockledge, FL
We will never use this company again. I'll be specific. Upon arrival, they really pushed for us to purchase the additional insurance. There was a walk around inspection done by their person before we left with the car. Upon return, they don't do the walk around inspection with you. We received a claim that there is damage to the rim on the car. We did not hit anything or do any damage to the car. I find it very suspicious that you can do a walk around in the beginning and then fabricate anything you want at the end. If your person missed something upon the first inspection that isn't on me. We will never trust another company by just leaving the car like they instruct us too and then anyone can do something to the car to be able to file a claim. Ort they had a crappy inspector the first go around. Very shady.
1 year ago
Ken Collins Sydney, NSW
I rented a car during a recent stay in Birmingham and during the handover process I was continually pushed to take the additional insurances for damage and scrapes. Obviously, I declined and proceeded with payment and deposit.
Whilst loading my luggage into the car I noticed the volume of existing defects and mentioned this to the employee who stated, “don’t worry, it is all recorded”.
8 days later I returned the car and handed the keys back and questioned if the car would be inspected? The only comment I received was a question if there was any damage? Which I responded there wasn’t and was told “ok, no problem”.
Three days later I receive a damage report stating I had two deep scratches, which apparently were not there previously. I queried the conversation I originally had, and I am now advised these issues are new and I have a bill of 2,000 gbp for the repair! I know inflation is increasing in the UK but 2,000 for a day’s work is unjustified!
This company should not be trusted and avoided at all costs; this explains why their deals are so good compared to the competition.
Oh, and the deposit is still outstanding after three weeks of waiting.
1 year ago
John 127
1 star only because I can't choose 0.
DO NOT USE THIS COMPANY. Hire cost may look less than others, until you turn up to collect the car!. They will fleece your credit card. Book a car with them, turn up, they find grey areas to make you upgrade or add drivers . When you return the car, they find further existing damage and claim it against you, whilst old damage hasn't been fixed. You won't be able to stop them taking the claimed money as they have your credit card number and you signed a contract. We even tried blocking the payment direct with our credit card and they still took the money. Disgusting company and downright unlawful practices and damage claims. Don't use them. It will cost you in the long run
1 year ago
Sunil K. Pai Dunedin, FL
Worst experience ever - they gave me the wrong car and it was extensively damaged before I took it. Big mistake with these guys, they will try to ding you for damages on a car that is already extensively damaged. Plus, the car did not have the correct emissions stickers required in many areas of Europe.
Then, they try to charge your credit card for all these things without obtaining prior approval.
Steer clear of them. I have rented from all the other firms and never had such issues ever. I could go on about their terrible customer service but I won't.
If you rent from these guys, make sure you take extensive pics of all panels and underneath the front bumper and the interior too. Even then, don't be surprised...
Never again for me!
1 year ago
Leonor Manion Oxnard, CA
We rented a car from Sixt, last May 2023. Our experience was a total dissatisfaction, no help during the time of the rental. The very first night leaving the auto rental office around 8:30 pm, they automobile we rented showed low air pressure in the rear left tire, We requested assistance from the rental company, but had no help. We filled the tire several times with air, but it continued to deflate making it unsafe to drive the car. This occurred during the evening and Sixt did not assist us with our flat tire issue. The company refused to send another automobile so we could continue with our travel plans. We took the vehicle to a tire repair shop and were informed the tire had a screwdriver inserted in the side of the tire. It was necessary for us to purchase a new tire so we could return the vehicle to the rental facility. This incident was documented, photos were taken, and the appropriate company officials were informed about the situation. As of August 2023, Sixt has not contacted us or refunded our monies. Sixt Rental A Car Company deserve a minus 10 . Please look into a different rental car.
1 year ago
Nagendra Solanky CA
This company has some serious fraudulent business practices.
I returned the car after a 4-day rental, which was inspected by an agent and was found to be in good condition. However, I encountered several issues:
There was a hole in the tire, which existed when I rented the car. Luckily, after I returned the car, they repeatedly tried to charge me for it.
They attempted to charge me a smoking fee of $00 plus tax, even though I am a lifelong non-smoker.
Additionally, they imposed an administrative fee of $110 and a $5/event charge for using the car's transponder to cross tolls.
They may look cheap in the beginning but afterward, they would cause a great deal of stress and financial loss.
1 year ago Edited September 22, 2023
Charlene Brannon Moyock, NC
If I could give 0 stars I would. This was the worst experience I’ve ever had. We rented a car while in Vegas; the day the car was due to be returned the fob stopped working and needed to be towed. They sent a tow truck out to pick up the car and my family and I had to find other transportation to get to the airport. Fast forward 32 days later, we get charged 2,534.89 for damages to the car. When we called to dispute this Sixt sent another invoice saying the charges weren’t for damages but because they couldn’t rent the car because of the key fob. So we were charged a late fee as if we kept the car for 31 days. I find it hard to believe that this company one has one key for each of its rentals. We asked several times to speak to a branch manager, they took our information and no one ever responded. Marcella C was the name we were given, it’s odd that a branch manager has no working phone number or an email. They refused to give back our money and now we’ve contacted an attorney .After reading the reviews it seems that others have had similar experiences with this company. Definite scammers. It may cost more to go through enterprise, budget or Avis but at least in those instances you know what your dealing with. DO NOT RENT FROM THIS COMPANY.
1 year ago
Andy Moses Hamilton, ON
Not happy with SIXT.
After a long over night and delayed flight from Toronto to Heathrow T2.
We were tired and not functioning at our best mentally.
We showed up to pick up our car that we booked and paid in full online.
Car not available. Peugeot 3008.
They asked me for my credit card, I don't have one as I don't need one. We paid for the car with my wife's card that we had with us.
They didn't want to honor the rental at all at this point.
(We have never had this happen with any other rental company).
They came up with a plan to put my wife on a second driver to use her card. (More money)
Then the up sell started.
Any other company I have ever dealt with if the booked car is not available they put you in the next up available car at no extra charge.
NOT SIXT. They almost had us in a Porche at £8000 (again tired not thinking strait just wanted to get some sleep)
Hour or so later.
Ended up with an Audi Q3 (Nice little car) at over twice what we originally paid online for a slightly smaller car we barely got our luggage in.
All was good untill we were returning the car.
At Heathrow most of the car returns are clearly marked. Not SIXT. GPS didn't help, so I just followed "other". Got to T5 when my Son spotted a small orange SIXT sign, so we followed that dropped off the car at T5 and took the train to T2.
Not our best experience renting a car, will not use SIXT again.
I have no issues with the car itself.
1 year ago
Lucile Lunde Fort Collins, CO
I booked a car through Priceline, but had to make a change one month before our planned trip. It was impossible to speak to a human being, and when I finally found an email address and requested a quote for a couple of options, it took customer service two days to respond, and they made changes to my booking without my authorization and at a much higher price than other car rentals! On top of that, they communicated that any change to that new booking would not be refunded! And if I wished to cancel the booking, I would have to pay $100 cancellation fee, even though no cancellation fee was indicated in the original booking! I spent several other emails, but their responses were always the same. Worst customer service and never again!
1 year ago
Jay Szeluga
Completely unethical company. extorted damage charges from me that I did not cause and could not address because they failed to give me a full pre rental damage report before leaving the property. charges for repair inflated, add-on's like value depreciation and admin fees added, but worst off they refused to give me a claims manager (in authority) name and direct contact to deal with. They hide behind their processes. Not to mention they charged me a cancellation fee because they were unable to change a reservation after a flight was cancelled, so I had to cancel and make a new reservation at a cost of an additional $100.. don't use them, they are completely unethical.
1 year ago
Freda Fleming Galway, G
HOPEFULLY PEOPLE WILL READ THIS REVIEW AND NEVER RENT A CAR FROM SIXT.
My husband and myself were in Maine for 2 weeks end of July 2022. Through Expedia we rented from SIXT at Boston AirPort. We took out extra insurance to the value of 350 US dollars approx. at SIXT desk when picking up the car. All was fine for a week and we then got a flat tire which my husband changed. We lost a days holiday trying to source a tyre which we eventually did in Tire Warehouse in Waterville ME. I rang customer service at SIXT and followed their instructions keeping receipt and photo of tyre. On same day as we were arriving in Belfast ME my husband thought air was coming from another tyre. Luckily there was another Tire Warehouse there and on checking all the tires there the gentleman said 2 further tyres were completely worn down and not fit for purpose and we could have been killed if we hit a wet road. Got on to customer service again and was given go ahead to replace tires and pay for them. We had photos of old and new tyres and receipts as requested. We lost another days holidays. We returned the car to Boston one week later and were given assurances that we would be refunded 524 US dollars for the 3 tyres within 10/12 working days. We also negotiated a 50% refund on our payment for car rental.
We returned home to Ireland and waited and waited for refund. I will not go into details as to all the trouble we had to try to get our money. I did contact Expedia but they were not helpful either. Numerous emails, phone calls to SIXT in USA and Europe, sending copies of photos and receipts numerous times. We finally got our money 10 MONTHS LATER ON MAY 30TH 2023. However, we only got the 524 USD paid for the tyres, and not the additional 50% refund of our car rental payment.
I CANNOT ENCOURAGE PEOPLE STRONGLY ENOUGH NOT TO RENT FROM THIS COMPANY AS THE WAY WE WERE TREATED WAS SO APPALING IN EVERY WAY.
1 year ago
Mohamed Abdelsalam New Haven, CT
I advice everyone considering car rentals from sixt to think twice.
The company has decent luxury cars that I used myself couple of times with no problem.
The issues come down that they don’t accommodate or even consider any situation that can happen to your trip out of your control (such as any delay or cancellation of your flights due to unforeseen conditions like thunderstorm etc).
The company has very rigid policy that essentially will just take over your full booking payment with zero refund if you didn't show up on time for any reason in or out of your control regardless.
My flight was cancelled among all other all other flights heading from Toronto to EWR airport on Friday June 02, 2023, when I was planning to pickup a car from Sixt on Friday June 02, 2023 @ 8 PM from EWR airport.
I reached out to Sixt customer service immediately at the same time when I'm still stuck in Toronto airport. I explained my situation that all the flights were cancelled that night, so I had no way or alternative to make it to the EWR to pickup the car.
I even sent them out all the evidences of the flights cancellation since EWR airport ( that Sixt car rentals site is on) has grounded all the inbound flights.
They rejected all my requests and took over 100% of my prepaid payment of the car booking ( I booked the car for 9 days = $636) that I never was able to pickup.
Circumstances and situations change abruptly and out of your control especially when you are travelling but unfortunately Sixt takes a full advantage of the situation instead of trying understand and work with their loyal clients.
It is impossible to control every situation in your trip but it is possible to select different car rentals and never Sixt.
Anyways, Lesson Learned.
1 year ago
Ben Sweetman Denver, CO
Long story short; I would not ever recommend SIXT to anyone. I read the reviews online before making the decision to go with the lesser-known car rental company for my trip to CO. Most of the reviews were saying things such as not getting the car you picked, being downgraded without a discount, and the worst, trying to communicate with a human is impossible due to their automated system which is not helpful. Regardless of all of this, I decided to go with SIXT and give them an honest chance. That was a mistake. My first issue with the company is its software systems and operations as a whole. I booked a Jeep Grand Cherokee at the beginning of April, while I won't disclose amounts, I will say it was not a small purchase. I knew there was an opportunity that I wouldn't be put in a Jeep Grand Cherokee and that was confirmed 2 days prior to my trip to CO when they downgraded me to a Chevy Blazer which I was fine with if it was the car they were to put me in. However, upon arriving in CO and selecting the exact make and model of the rental, both a Jeep Grand Cherokee or a Chevy Blazer were available and they tried to get me to go with a Toyota Highlander. I voiced my displeasure with the agent at which he kept saying it was the same as Hertz and Avis. The altercation with the agent led to him declining to service me. After he declined our service for which I had prepaid a month in advance, I did go to Hertz where they were able to put me in a Jeep Grand Cherokee.
There are a couple of things that really bug me regarding this situation.
1.) The agent claims you don't get the car you requested on the app to due availability (first come first serve)... I booked this rental a month ago, is that not a priority?
2.) If you aren't able to put a customer in their requested rental, communicate that with them, and if you aren't able to put them in that replacement car, COMMUNICATE THAT TO THEM! Especially because the customer is probably traveling and it would be helpful.
I was duped two times by this company, saying they were going to put me in these cars and they straight up lied. Never. Ever will I recommend this company to ANYONE.
To add insult to injury, they called the day after, unknowing that they didn't lend me a vehicle and the lady on the phone didn't even want to hear my story. At this point, I truly don't know what to do
1 year ago
S Dartmouth, NS
Do not use SIXTH even if they are the cheapest option.
We just returned from a trip to the UK where I used SIXTH in T5.
Vehicle had only 90 mile fuel available in tank and no electric charge.
They have billed us twice on our return a total of $4,450.
Hours spent on calls to a call centre where they put you on hold, have very poor communication skills, claim they can not help and refer you back to a web site that doesn't respond.
We have reported it to VISA insurance as a scam.
They really can not be trusted please do a full review on all sites before making a decision. This was the worst company possible to use - they have zero customer service and double bill people constantly.
1 year ago
tmxpdx
STAY AWAY...FAR FAR AWAY. As hundreds of other reviews state, zero stars would be the better choice but not an option. The first and what will be the only time I ever use SIXT they send me pictures of damage to the rental car that had not had any impact with anything ever while I was driving it--there is no way I would not have noticed it hitting something with the damage they alleged. There was no visible damage when I left it. They don't have employees around at 6am to look at the car with you at a airport location where flights start at 5am. I've been renting cars for 20 years and never had to leave one abandoned without reviewing for damages with an employee. I had no choice but to leave it unattended and just drop the keys in a box. No one to examine the car with you. I don't know what happened to it after I left but they do not take responsibility for having no one to review the car with you for damages. The "customer service" (using that term very loosely) rep on the phone tried to allege that the airport didn't allow them to open sooner than 6am. It's a freaking airport so of course people are returning cars by 6am. I mentioned every other rental agency had agents checking in cars when I arrived. I said "Are you telling me that the Seattle airport doesn't let Sixt open before 6am?" She then wouldn't answer that question I guess realizing how preposterous that was, and said I needed to contact the airport to ask them their policy for when they let this company open. Complete BS. She was unprofessional, talking over me, cutting me off. This place is unethical. I don't write reviews ever and I don't try to get out of things I am responsible for. Never again. Don't let their lower rates fool you...you get what you pay for in the end.
2 years ago
James Bertrand Jr Boulder, CO
I have rented from Sixt on several occasions and have had a decent overall experience.
The last two times have been a slimmy, unethical, irresponsible and insulting!
Make SURE to take pictures of every single aspect of the car! My first experience was when I got in the Range Rover I noticed one of the tires was off by a couple psi...no big deal, I would just put some air in when I stopped for gas. I drove from FLL to Naples with no change in pressure. Two days later I had to drive back to FLL to pick up family. The pressure was down about 4psi. Again, no big deal. I just figured there was a slow leak and I'd trade the car for another. When I arrived at FLL it was an easy exchange. I told them I think there is a slow leak in the tire. They said "ok" and I got another car. I signed what I thought was paperwork for the exchange. A few weeks later I received a bill for $427 dollars with a picture of a tire with a nail in it. After writing the company with my concerns that the nail was already there and not inspected properly before I received the car they proceeded to tell me that I was shown the nail at the time of return and I signed paperwork that I had seen the damage and gave consent as to my responsibility. This is a lie! I was completely dismissed as being a lier and Sixt held there place as to no responsibility.
I have been renting many of the luxury line cars Sixt offers and have been a returning customer and I would expect a benefit of the doubt in this situation.
Sixt would have lost my business right there if it hadn't been for a future reservation that would cost $100 to cancel.
I made sure to have an employee do a detailed overview of the car this time (wich would not have happened unless I asked!) This Range Rover had many scratches that were not reported from the last use! I had to make sure that everyone was documented! The employee was totally dismissive and acted as if all the scratches were no big deal! I was in a rush and did not have time to switch out the car. I'm guessing if I hadn't insisted that the employee take down all the damage notes I would be seeing a bill for damage very soon! This companies practices of transferring damage to another customer when they are not doing their part to document damage is appalling and despicable! They have definitely lost a customer and I am hoping that those who read this will take their business elsewhere!
2 years ago
Kristin Bjornson Saint John, IN
Horrible. (Rsw) Fort Myers airport location First I waited over an hour for a car because the Kia Rio I booked online wasn’t available, the lady was nice and gave me a Chipotle giftcard. Later she said she could get me a deal with a red Mercedes. I took it. This was my first time renting a car so I was a little naive. I noticed scratches on the front bumper under the headlights didn’t think much about. Then when I brought it back they claimed that I did the damage and want me to pay for it. I have proof in the picture I took on the lot it was scratched up. They ignored me and tried to turn it to collections. When I talked to Sixt on the phone the woman accused me of being a liar saying “None of us like to admit fault” I didn’t do anything to it! I’m an honest person and would have bo problem paying for any damage I may have done. They never did a walk around with me before I got in the car. Now I know better. They’re a scam. Stay away!
2 years ago
Kirsten Van Osten Gilbert, AZ
0 stars. Booked a BMW 5 series for my mother. that was supposed to be $329 for Wed-Mon. When she got there they said a 2 series was equivalent (which if you know cars is not equivalent) and then tried to upsell her on getting a car that was 4 wheel drive and up selling all of the options so the total bill will be over $1k. Complete bait and switch and overcharge. When I got on the phone with them they had terrible customer service and wouldn’t make it right and then refused to talk to me because I was upset (understandably so!). Trying to take advantage of my mother who is in her 70’s. I wanted to walk away, but mom is still trying to make it work which I will have to pay for. Absolutely abhorrent behavior and business practices. Do not use this unethical company to rent a car from. They will take advantage and not give you what you booked and then charge you 3x+ what the quoted price was.
2 years ago
Greg Kotlarz Berkley, MI
This is a follow-up to my initial poor review (0 stars, but the rating system requires at least 1 star in order to post the review)... The unscrupulous people who run this company gave me a car that drove less than 30 miles before it ran out of gas (no audible warning sounded in the vehicle either). I filed complaints on more than one occasion - NO ONE FROM SIXT EVER RESPONDED TO ANY OF MY COMPLAINTS. They did not even send me an invoice until nearly 30 days after my rental ended and I returned the vehicle. Then showing on the invoice was a charge for" pre-paid" fuel of $126.20! It must be run by a band of psychopaths as you will read many many similar stories of cheating their customers!! STAY AWAY FROM SIXT OR YOU LIKELY WILL BE THE NEXT VICTIM!!!
Greg Kotlarz
2 years ago Edited December 20, 2022
Luis Barbosa East Hartford, CT
I am currently not having a good experience with Sixt rental. I have been trying to reach out to the GM at the Logan airport facility to get some answers about my experience. My car was towed while being used by the additional driver. The Car was towed on Sunday night and I have made several trips to the airport to try to get this situation resolved and I can’t seem to get anyone to help me. The supervisor on duty promised to keep me updated but twice has failed to follow through regarding the status of my rental agreement.
Luis Barbosa
RENTAL AGREEMENT 9489763042
Boston Logan International Airport
2 years ago
Lina Falcon Henrico, VA
This company doesn’t even deserve one star. I am trying to cancel a reservation and they want to charge a penalty of more than half of what I paid. I am trying to cancel with enough time and I’m being told that since I already paid, I cant get my money back. The penalty fee is not reasonable, people travel every day, is not like they won’t be able to rent the vehicle again. I’m trying to cancel 15 days prior to the date of the reservation. This is the worst company. Also, I called three times and requested a speaking spanish representative and I was told that they don have one. The customer service is POOR. I do not recommend this company.
2 years ago
Anthony Phelps Dorchester, MA
Worst car rental experience. My car's transmission had died. So while I was at work I booked a rental thru Expedia for a car at Sixt. After arriving at the airport to pick up the car which I had reserved 5 hours earlier the person at the Sixt desk said they had no car, especially since I had only "just ordered it". They said I would have to wait for at least an hour or more and that they didn't carry the type of car I ordered which was a simple my I'd sized sedan. She said she only had some BMWs and I couldn't have that. She said maybe I should just get a car at Avis at the next desk. I asked if I could cancel and and she said yes and if nothing else they will see you "didn't take the car". So I went to Avis to see if they had a car and they did. So if it it and I went back to Sixt and they said "oh well you have to cancel it thru Expedia.". So I sat down and immediately went thru Expedia to try to cancel the order. They took the info and said they would have to talk with Sixt. I finally heard back that Sixt says no still have to pay even though I didn't take their car. The worst ever. I hope everyone sees these reviews
2 years ago
Jeremy Barras
Where do I start?
I have to share this story as it is pretty incredible.
On 22/06/2019 I was driving in a SIXT hire car from Geneva to Bergamo in Italy. A landslide caused the complete closure of the Autostrada and we were directed off the Autostrada by the Italian police at Pont-St.Martin, where the toll booths were raised and we were waved through to then spend 6 hours bumper to bumper on side roads getting to Bergamo.
3 years later, yes, 3 years, I received a debit on my American Express card for $148.82 on 18-04-22 for as it turns out, a fine from the Italian toll road company, NIVI, for not paying the toll, who had sent the fine to SIXT in Germany, who then paid it with out asking me, and added a service fee of $30.
I complained and explained immediately about it, and as to why they had my credit card details still after 3 years, but they did not answer. They told me that I had to get in contact with the toll road company NIVI, and get them to reimburse SIXT who would then reimburse me.
Many months of correspondence occurred and eventually NIVI agreed that I should at best have paid only $24.80, which was the toll amount up to where we were directed off the Autostrada. I paid that amount to them, and then asked them to reimburse SIXT.
They said that they could see my payment now, but could not see the $117 amount which SIXT claimed they had paid for me.
Requests to SIXT to reconfirm the amount paid to NIVI went unanswered, instead SIXT debited my card a second time for $148.82 on 30-08-22!!!
I immediately sent emails to SIXT, and have been sending them ever since, but get no answer from SIXT at all. Reminder after reminder!
So I should have paid at best nothing, as I did nothing wrong, and only followed the directions from the Italian police, but at worst I had to pay $24.80, which I did, but I also paid involuntarily $148.82 twice to SIXT, so a total of $297.64, which they took from my credit card incorrectly after 3 years.
They are criminally negligent, at best, and certifiably
breaking German Law by keeping customer credit card details on their files some 3 years later.
They are unresponsive to customer requests and needs and are a disgrace to the rental car industry.
Avoid at all costs.
Date of experience: April 12, 2022
2 years ago
Jaime Gervais Osseo, MN
I would give them zero stars if I could. If you pre pay and cancel they charge you $100 even if you cancel 5 days before. I guess they like to steal money from people. I would assume if you pre pay, you would get better service. Customer service is a joke. When we called, she said you need to send an email, which we did, not one response back from anyone. Then finally got through to someone and she said to cancel online which was days later. I will never use them again. Customer service person said never to pre pay and pay once you get there so you won’t be charged $100 for canceling. So I guess this company isn’t very customer focused and just want to take people money. Kinda a joke. They say to read the fine print, which I did and it says you may be liable for a cancellation fee. Around the holidays what kind of company does this. What happened to customer service, this company has no idea what that is apparently!
2 years ago
Melissa Lowe Hillsborough, NJ
This company is the worst to deal with ever. My experience started when I got to the counter to pick up my rental car. I booked through Expedia and was under the impression that my bill was paid in full. When I got to the counter, I was informed that on top of the deposit which is typical I would be charged an additional $150 per car. When I asked why that was not stated the customer service rep stated, "Well it's our job to tell you." So, basically, they try to get you with cheap prices and hit you with an unknown charge when you get to the counter. While I was mad, I was willing to let it go and enjoy my trip. Now 3 weeks later I am still dealing with this company because they are stating I did not return the car on time. I am livid and will never use them again. You all should be cautious as well.
2 years ago
Artur Brudecki Wroclaw, 02
I rent a car in airport in Los Angeles. They charge additional fees, which were not included in their initial offer. This company is dishonest and I recommend to avoid them, everywhere in the world. They don’t answer for complaints. I made reservation in September, paid 1004$ and when I picked up a car in October, they gave me to sign agreement and invoice for 1274$. During pickuping car I didn’t know about it but next day I was very suprised seeing on ma credit card account additional 270$ less. They charge credit card very high commissions for highways and similar payments. It was my mistake to believe them and signing agreement late evening and after many hours of flight. I had another „good” option not to rent car from Sixt and look for another honest rental in the middle of the night or spend night at the airport. I feel robbed and cheated. At first sight they make a good impression and in next step catch you and get out of money. This is their true business model and don’t be deluded by „At Sixt customer satisfaction is our ultimate goal. This is why we are always available at your convenience for any questions or concerns you may have.”
I warn everybody not to rent anything from them.
AB
2 years ago Edited November 23, 2022
Steve Paul Carlyle, IL
not even worthy of a single star but sadly that’s the lowest option. Where to start? First the website showed no vehicles available but Expedia did, so I booked through Expedia. On check in however, I was informed that my class selection was not available and I was forced to pay to upgrade because that was the only vehicle available. $290 for a 24 hour rental. When I did get the vehicle it had 3/4 tank. The mgr said he would give me a credit on my final bill but it did not show up. This was my first and likely my last SIXT rental. Update: After using the suggested way of contacting SIXT customer service via email, I have emailed them back and forth 6 times. They continue to refuse to provide awe a credit to my card which I used to secure the reservation. They did however offer a voucher credit for another rental (even after me stating I would never be using their services again). I should have read the other negative reviews before I booked with them. It’s obvious this company won’t be around long. Look at some of the reviews on Trip Advisor and the other travel guides. If I could give this zero stars I would.
2 years ago
paul Keller Steamboat Springs, CO
A night mare of a company
they double charged me. On Aug 28,2022 I booked a Ford ?? Pickup Oct 19, 22 and return Oct 28, 22 they charger me on the credit card $ 352.85. Unfortunately the Iceland air land cancelled my flight Oct 19,22, rebooked (Edit) on Sixt my pickup day for Oct.20,22. Sixt acknowledged with an e-mail the new pick up date but no mentioning my "new" charge. When I arrived at the Zurich Airport Sixt counter, the Lady complained about being late to pick up the car and charged me a whopping $ 287.54 for one day less of renting the car than my 1st booking. Now back home (US)I got my Credit card statement with Both charges on it, no money was returned by Sixt. I cannot find a "chat" or something on Sixt to complain about the extra charge.
Never ever will I book or refer to anyone this Rental Company
2 years ago
Kevin D Saint John, NB
BE FOREWARNED***DO NOT RENT FROM SIXT, OR YOU WILL REGRET IT!!!
I regret not researching online reviews for SIXT prior to renting a vehicle (Munich Airport, Oct 2022). Research online review sites, and believe what you read. There’s a reason they only have an average of 1-2 stars on all review sites!!
I’ve travelled most of North America and Europe in my job as a corporate pilot for the past 25 years, and this is easily the worst car rental experience I’ve ever had, bordering on fraudulent!
I booked thru their APP and all documentation provided to me after completing my booking showed a total cost estimate for the week of 441 Euros, “Including all taxes, fees, and extras selected”.
Upon returning the vehicle seven days later, I started receiving new updated and revised rental agreements? Again, I started receiving all these documents AFTER I returned the vehicle. These revised and more detailed documents, which I was never provided before picking up the car, showed a total estimate of 831 Euros!!!!
They added three types of insurance after I declined all the insurance (credit card covers it). These extra insurances were never mentioned prior to the start of our trip.
All types of back and forth emails and they did nothing to correct the issue. The general attitude is, “you agreed to this prior to picking up the car, so too bad for you”. Complete LIES and FABRICATIONS.
DO NOT RENT FROM THEM, OR YOU WILL REGRET IT!
2 years ago
Aunt Mary Fort Lauderdale, FL
If I could give a lower score I would. This is a horrible company and does nothing to help "would be clients." I rented a car for the next day but then realized I did something wrong and within 20 minutes canceled the reservation. They charged me $200 and I can't even find a human being to talk to! Experian tried 3 times to dispute this with no luck. Had I prevented them from renting a car or holding back business I could understand a cancellation charge, but 20 minutes?? Ridiculous!! You can't even find a place on their web site to contact anyone and if you call them they say they can't take calls. Obviously it's because they get nothing but complaints. Stay away from this company!!!
2 years ago
Abdullah Alghunaim Riyadh, 01
What to say more that other people didn't mention. First, their customer service is a nightmare (Yes they are located in the Philippines). Multiple emails and phones calls that lasted for days with no result. They have a very big issue when it comes to customer service. Now let's talk about the car. For a premium paying rental they didn't accept a simple request or try to accommodate any alternative measurements.
Now let's talk about employee knowledge which is lacking same as the oversees customer service. The lady at the return counter at IAD didn't known what was my total bill and kept saying (this is what the screen shows). .I am sure they didn't hire her just because she can read only. If she didn't known how the numbers adds up she shouldn't be facing customers especially when they are on a rush to catch their plane. After multiple arguing which I explained to her she is 100% wrong she decided to call her manager. Luckily her manager was on ground and had the knowledge on the issues and was able to fix the billing issue.
Overall. will I book again ? There is a high chance no there are better companies out there with better prices and customer services.
2 years ago
John Cho Houston, TX
I will never rent a car from this shady business again. When we picked up the car, they never did an inspection. So I was very surprised that when we dropped it off, the guy walked around and said that there was a lot of damage to the front of the vehicle. We had only driven the car to and from the local university for Parent Weekend and had parked in the hotel and school covered garage. I questioned how he would think that I had cause the damages to the car when there was no inspection done when I picked up the vehicle. I asked him to note on the paperwork that I didn't cause the damage. He told me not to worry and to just sign off on the ipad. While waiting in line for the shuttle back to the airport, I received my email receipt where it said that I had agreed to the damages claimed by the employee. I immediately went back to speak to the manager where he said there was nothing he could do. He said that I should be receiving a call or email about the damages and I can just refute it? Well, I'm reading some of the reviews and it looks like this isn't the first time they have done something like this where they charged another customer $800 4 months later for a supposed dent in one of the rims. After 30 minutes of standing in line with 30 other customers, the shuttle bus finally arrived for us to be told the bus driver is going on lunch break and to wait for another shuttle bus. We didn't want to take a chance of being late to our flight so we had to pay $16 for an Uber. Even if we had waited for the next shuttle bus, the small shuttle wouldn't have fit all of us in the vehicle. I have rented multiple vehicles from all the major car rental companies and I have never had to deal with this type of unscrupulous business practice of lying to the customer. Not to mention the lack of service with the infrequent shuttle bus.
2 years ago
Steve Meyer St. George, UT
I rented a car from Sixt in February of 2022. I rented a Audi Q7. In October of 2022 I was sent a bill for a camera traffic violation. The time on the ticket was interesting because I knew I was not in Chicago at the time the ticket happened. After finding the ticket, going into the city of Chicago site, reviewing the pictures taken, I noticed it was actually a BMW X1 and was not the car I rented. I had to request the charge to be removed 3 times before they finally credited my account. No further consideration was given from Sixt for the incorrect billing beyond a refund of the charge. Apparently my time and energy is worth nothing to them. I would never rent from them again, and would caution everyone about renting from this company.
2 years ago
Jeff Irwin Rehoboth Beach, DE
Avoid Sixt Philadelphia! I rented from them only because Hertz and National had no cars available and I needed one on short notice. After I turned in my rental they sent me a claim for damages noting there was a "scratch" on the front of the car. They sent a picture from which a scratch is not even visible, and then later sent an estimate of over $500! I spent the 1.5 hrs to forward their invoice and forms to my credit card company who thankfully has insurance against those claims. Now, also, I just had a mysterious $45 charge show up on my credit card from "Sixt USA". After trying to call them about the charges I cannot get any answers from them on what the charge was for, so I will have to spend the time having this bogus charge reversed/declined. This company wasted a significant amount of my time beyond any experience I've had with Hertz or National over the past 30+ years I've been renting cars. UGHHH.....! would give zero stars if that option was available. Very frustrating!!!
2 years ago
John & Kristi Head Springfield, MO
We were very disappointed in the service we received from Sixt. Our flight was delayed thus not allowing us to contact the service desk about late arrival. Sixt should have a policy that keeps the desk open for delayed flights and keep track of such. We did the express pick up option thinking we would still be able to get our vehicle. This was not the case. Arriving late with 3 small kids to find out we do not have a vehicle available is beyond frustrating not to mention expensive! We were stuck paying close to $200 for a rental from one of your competitors to get to our hotel for the night. Then we had to take several hours out of our vacation to drive back to the rental center to return that car and pick up our rental with Sixt.
To continue the frustration even more, we were told we could not use our credit card because it didn’t match the one on the reservation. The one used on the reservation was the virtual version of the card we presented. Then we were charged an extra driver fee for my spouse because he is the primary driver but the reservation was in my name. Every other rental company we’ve rented from allows the spouse to be a driver at no additional cost. We asked to switch the reservation to his name since he’d be the one driving and we’re told the reservation would have to be cancelled, and since it was a prepaid reservation, a fee would be charged and the price we paid would not be honored. We would have to do a counter rental in my husbands name which would have been almost twice the original cost. It was one disappointing thing after another. After spending an additional 2.5 hours of our family vacation in the rental car center and an additional $165 for the second driver fee, we finally had a vehicle.
The following day, we hit rain and find out the driver side wiper blade was damaged and did not clear the rain. This was a major safety issue that once again delayed our vacation. I tried to call Sixt customer service and “phone service” was unavailable. This resulted in us having to purchase a new wiper blade ourselves and replace it.
I waited to do this review in hopes that it would not be skewed with anger. However, I am still angry with the hassles my family was subjected to because of the lack of consideration and customer oriented policy Sixt has. I wanted to make sure other families knew just how unfriendly Sixt is to traveling families.
2 years ago
Dissatisfied Customer Topeka, KS
If I could give less than one star, I would. The company overcharged me nearly $100. If they do this on a regular basis (which some of the comments on this site suggest), the company is making a serious profit unethically. I ordered a rental car for three days through Expedia. Expedia estimated the amount of the rental, which I paid through Expedia. Expedia then sent a voucher for that amount to Sixt. The price for the rental was slightly more than the voucher amount, so I owed a deficit of $8.58. I received an invoice at the time of rental showing this deficit plus a $200 security deposit, which I was supposed to have returned when I returned the car. After returning the car, Sixt sent another invoice, charging us an additional amount (line-item "O5") and correspondingly higher taxes. They then billed my credit card $104 instead of the $8.58 they should have charged me. When I contacted Sixt, they first told me that it was a voucher discrepancy and I need to take it up with Expedia. This was completely false since both invoices credited our account with the full amount from Expedia. Plus, if it was a payment deficiency, Sixt should have have collected taxes on the amount because it was not a charge but a payment. When I got my credit card involved, Sixt changed its explanation to say that I agreed to pay the loss damage waiver fee. This also was a ludicrous explanation because both invoices had a line item for the loss damage waiver fees, and it was not the amount I was disputing. I never received a satisfactory explanation for the additional charges. I will never use Sixt again, and I would urge anyone considering them to think twice.
2 years ago
Anna Pernilla Sandberg Moelndal, O
We rented a car in Genoa Italy through sixth- We got a car that there was alot of damages on therefore we filmed the entire car. Three weeks after we handed it back we got an email stating a photo of the damages that they said was caused by us and a photo- and stated that we should pay 1200 euro. We sent our film with the exact damages on that we filmed when receiving the car- then they answered that there were other damages on the car- we than asked them to send some proof of that. Nothing came, instead they sent an email stating that if we would not pay within a week that would take it further to court and we should pay the additional cost of that. I am chooked by how they fool and threaten there customers. I will never ever again rent through sixt, please do not do that.
2 years ago
Nolan Shea Cincinnati, OH
An absolute joke of a company.
When I arrived they did not have the car I booked and "upgraded" me to another vehicle, despite my request not to. Lo and behold, the vehicle I was rented was not mechanically sound. Once we got into the mountains, the SUV's dashboard lit up with warnings, saying "Power Supply Malfunction - Contact roadside assistance."
When we finally were able to get off the highway, the vehicle completely died at a four-way stop blocking traffic. It even initiated electric parking brake, so we had no way of moving it. Upon contacting Sixt, which took nearly an hour to get through, the representative was rude and accusatory. Luckily, a good Samaritan gave us a jump so we could attempt to make it to our destination.
Once we arrived, the vehicle completely died again. At this point, the same rude Sixt rep finally called back, nearly two hours later, to say that they were sending someone out to swap the vehicle and that I would be responsible for the cost of the tow, which they say cost over $1000.
I have disputed this charge multiple times, and have gotten nowhere. Sixt's business practices are shady and its vehicles are neglected. They rely on unsuspecting renters to foot the bill for poor quality.
Avoid them at all cost.
2 years ago
Kate Osinska Mesa, AZ
FAULTY BMW X3 AZ-CWM6690 provided by SIXT almost cost me my life through an engine malfunction on a highway at high speed, and on top of that SIXT demands I pay $1,990 for towing services from Albany to NY that, according to SIXT, cannot be waived (even though it is entirely their fault) "as this is a financial loss to our company" - Jordae Claims Department". I've also been told that "it's not our fault that we don't have an office in Albany and had to tow the car to NY and bring your replacement from there".
Needless to say, I also purchased their Gold Plus Premium Insurance which SIXT claims does not cover such occurrences. I wonder then what does you Gold Plus Premium insurance cover at a price of $200 for 4 days? It certainly should cover instances like that where SIXT is clearly at fault.
To describe the incident the engine of a new BMW X3 malfunctioned at 80miles per hour, causing the car to skid across a busy highway at night during the Albany winter (Feb 2022) into a ditch, and then forcing us to drive in "first gear" back to the hotel, eventually just completely dying on us.
We've never been so close to death in our entire life.
This experience with the SIXT car rental has left us so scared that we do not think we will rent another car from a car rental company due to serious safety issues and a complete lack of accountability.
I would love to speak to one of the branch managers and see whether human life and vehicle safety is really of no significance to them, because if that's the case -SIXT certainly should not be in business. And whether SIXT - a company which only cares about their financial profits can find it in them to waive the $1,990.45 towing services fee
2 years ago
Chad Mitchell McKinney, TX
Worst car rental. I reserved a car rental with Sixt for Sept 2-4 in August in Denver International Airport. On Sept 2 while flying into Denver our flight was first not allowed to land for 2 hours while we circled a storm and then we were diverted back to Amarillo to refuel. We arrived in Denver at 1 am on Sept 3. We attempted to then proceed to the car rental agency which was closed. We called the corp Sixt and they said we would have to come back after 7 am to pick up our car now. We could not do this and had to rent from Avis who was open 24 hrs. Sixt then proceeded to charge us the full rental of 3 days for $700+ even though we could not get our car. They stated that we were a "no show" and that they could then charge us. We attempted multiple time to contact Sixtwith our case. They could careless. We were a "no show" because our flight was late and they closed their agency at 12 pm. It is a horrible policy and will never use them. I own a tech company and will forbid any of my employees from using them as well.
2 years ago
Kristen Dibble St. Petersburg, FL
I called to cancel my reservation 5 days prior to start of reservation. I called the # they gave, then was told by an automated recording that I needed to email my request. I did as they said, received a response saying someone would contact me shortly.
I never heard back from anyone so I called 3 times, spoke to 3 different people who told me to email again with all of the details and forward the original email.
I did all of that- I was told I would be charged a $100 cancellation fee Broome paid in full to get the discount.
They finally refunded me, but charged me a $200 cancellation fee (the amount they charge if you cancel 24 hrs or less from time up scheduled pick up) I have proof of my original email, 5 days prior to scheduled pick up date.
They are crooks, and I will never give them my business again!!!!
2 years ago
