Name: Turo
Rating: 1.3

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porter Davis, CA

I had an issue telling the app I was returning a car early. After speaking to a rep on the phone who assured me I would get my 110$ refund, I found no such refund had arrived. After getting in touch with multiple chat reps, none of whom had any knowledge of what I had told another, they informed me that I was not going to get a refund because my host had denied that I returned early. When I left a review for my trip explaining all of this on the Turo site, it stayed up for about a day before the company deleted it. So beware if a driver has more "trips" than reviews, it could be that the company just deleted any bad ones to save face

2 years ago

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Keri Christensen Washington, DC

Extremely poor customer experience from phone support and host. Hosts car was damaged prior to our rental date and they asked us to swap to another car. Ended up costing us over 60 dollars more which wasn’t disclosed up front. They did the run around of ‘the host needs to fix it call them’ and ‘turo needs to fix it call them’. After over three hours of trying we gave up but we’ll never rent from this company or host again-buyer beware. After over a year of successfully renting from them multiple times they didn’t even offer a good faith credit for a future rental. We’ll use Getaround from now on.

3 years ago

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Alexey Galetskiy Flushing, NY

Didnt expect Turo to be this good! Heard about this app from my friend and downloaded it for an upcoming trip! Great prices!! And many vehicles to choose from. Totally recommend!

3 years ago

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Bryce Woosley Elizabethtown, KY

Enjoyed the car, it was a great rental and smooth and easy, came into town and had no issues. Really enjoyed the experience. I highly recommend the pick up and drop off for DFW. Easy to communicate with owners and very accommodating

3 years ago

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Anescia Hamilton Atlanta, GA

This was my first time renting from Turo and I'm extremely pleased with the service, the car was clean, the instructions to access the vehicle were clear and precise. Overall I'm pleased with the service 😀

3 years ago

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Vickie Moore Dalhart, TX

My host met us at the airport and helped us load in our carseats and luggage. He was terrific and so kind. We had a misunderstanding about our return trip that caused me a lot of stress, but he was apologetic and took care of the car cleaning for me. Otherwise, the entire experience was really fantastic

3 years ago

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Juantez Hollins Aliquippa, PA

What I like about Turo is that I didn’t need a credit card to rent from Turo. Being someone trying to get my credit together. Im not able to rent cars from the airport or anywhere else. So I really appreciate Turo.

3 years ago

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Rozken Brown Loma Linda, CA

The turo app made it easy to connect with vehicles owner the owner was precise on directions on how to obtain the vehicle and how to return it look forward to my next turo experiences.

3 years ago

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Bahiyyah Abdul Philadelphia, PA

It has overall been a very good experience. Very convenient and hassle free. Traditional Car rental places have changed so much and not for the good so turo has been a blessing.

3 years ago

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Jose Alvarez Walnut Creek, CA

This was my first time and had a great experience. My host made everything so easy and the van was clean and made me feel safe to be getting a rental with everything that’s been going on.

3 years ago

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Mike D Detroit, MI

Feels like if I used turo frequently it would only be a matter of time before turo or a vehicle owner would hold me responsible for a vehicle issue or charge me more than the agreed upon amount. The experience is far from confidence inspiring. And the whole process of getting transport to and from a rental vehicle just adds hassle, time, and more costs to the whole process. I think Il probably stick to real car rentals and save myself the trouble before it happens.

3 years ago

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tamrat beza Rowlett, TX

It’s very convenient. I was so frustrated by Car rental places. There are tones of choices. May be in my opinion, if hosts reveal the mileages of their cars as they do the model years, it would be great.

3 years ago

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Jeff Bennett Lewisville, TX

Working with Ke, the owner of the car for pick up, drop off, and changing plans was much easier and more convenient than going through a rental car company. This is a great concept. I will do this every time I need a car.

3 years ago

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Ana Cambridge, MA

Had to cancel first ride due to the driver not responding nor cancelling it. But I called customer service who were very helpful and booked my first official ride very worth it!

4 years ago

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Bella Bernazzani Denver, CO

I had a wonderful experience using Turo. I love that I was able to skip having to check in at a desk and I was able to find my car and retrieve the key from a lock box on the car. I highly recommend using turo!

4 years ago

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Cristian Rubio Alexandria, VA

Great experience. Loved knowing exactly the car I was getting. The cars vary and you can go with an exotic car or a 4x4 or a sedan depending on the situation. Love the service and the app!

4 years ago

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Michael Merolla Hawthorne, NJ

I am a host on Turo with 2 cars and >20 trips for the past few years. It's clear in several ways that Turo only looks to minimize their costs and risk at the expensive of their guests and hosts, particularly the hosts. _____ They boast a few different insurance options for damage to the interior and exterior. I don't have experience with this. However, mechanical damage is much less secure._____ If the vehicle is a manual 'stick' transmission and a guest ruins a clutch (this happened), there are two options. All damage has to be declared within 24h of the trip. That means you have to take it to tow it to a mechanic and have them demonstrate that the last driver is at fault for the clutch failure, and then send this to Turo for them to approve the repair. They do *not* pay for the *whole* repair. They prorate their reimbursement based on miles on the clutch divided by 75 thousand miles, an arbitrary life they selected for the clutch. My car was about 35k so they would have paid half, at most, if I was lucky. _____ If the clutch is > 5 years old, they don't pay *nothing*. I cannot post the link, however it's at the top when googling 'Turo clutch policy'._____ I fortunately dealt with someone that was responsible and offered to pay for the job on their own. I expect most individuals to be less decent about accepting responsibility for their damages. _____ If other mechanical issues arise, there is little way to demonstrate that a guest directly caused the issue. Their insurance policies do not cover your mechanical issues. You will foot the bill. _____ Their insurance policies are shady. The host can select any level of coverage, let's say a 'standard' policy, pays a 25% fee, has a $500 deductible and otherwise no out of pocket for interior / exterior collision damage. The guest also selects their level of coverage, (premium, standard, basic, or none). They may select none, which Turo suggests they have their own insurance. They do not need to demonstrate proof that they have valid car insurance, let alone one that covers damages for driving another vehicle. Additionally, the cost is much more expensive when selecting any insurance for the guest. Turo collects takes anywhere from 20-35% from the host and charges up to double to the guest for taking the highest insurance._____ I spoke with several people at Turo about this confusion in how hosts can choose one level and guests choose another, or none. They had no way of explaining the mixed liability of damages. They had no explanation for how they would hold someone responsible for damages in the event of a collision and they don't actually have car insurance, and much less the subsequent burden to the host. _____ If you let your guest use your E-Zpass and submit the screenshot of your E-Zpass log as the proof to request reimbursement, they do not accept this. The proof needs to include the license plate, and not the E-Zpass tag which is what's listed on the E-Zpass log. You will get wronged out of toll reimbursements. _____ Many other reviews include instances where damages were assessed based on a much lower vehicle value than KBB or other fair pricing, and thus reimbursement was a fraction of what was owed to the owner. _____ There are several other reviews where drivers and hosts describe being wronged by Turo and losing significant amounts of money. _____ If you are a host, you are taking on significant risk lending your vehicle. They attempt to cover most bases, but there are plenty of ways things go wrong and shirk responsibility and costs. When they know their acting according to their policy, they make no exceptions nor apologies for shifting the costs onto the owner._____

4 years ago Edited September 14, 2021

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georgesantiago1 Fairfield, CT

Getting a car through Turo is a great experience. The App is well thought out and easy to navigate. I've use Turo several times and the car owners have always been responsive and easy to work with.

4 years ago

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Chelsey Washington Dallas, TX

It was quick, simple, and convenient. I loved it. I will b using again guaranteed. I had a terrific accommodating host in texas! This is a great idea guys im hoping to become a host myself one day!

4 years ago

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Ben Trawnik New York, NY

Way better than a rental car company. Easy to use, great service, easy customer service. Don't have to hassle with picking up a car in some rental lot 20 minutes away from the airport - They'll come to you!

4 years ago

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Matthew Gwin Santa Fe, NM

I like Turo and ultimately had a good experience. The app was buggy for me, I wasn't able to pay with the credit card I wanted to use due to vague errors that provided no information as to what was wrong. Eventually I just used the card I already had on file and it worked.

4 years ago

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Kelly Clark Dallas, TX

I think that if the owner has a toll tag account and the driver takes the toll road that should be allocated in with the fee for the car. Other exotic car rental agencies do this and so should Turo. I also think that the tires should be inspected and they should be not heavily worn down when you’re renting an exotic vehicle. This definitely makes the handling of the car much rougher as well as dangerous.

4 years ago

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Patrick Johnson Alabaster, AL

My first use of Turo was a very good experience. I found the app and technology very easy to use for the transaction. The owner of the vehicle was also excellent making the whole process great. I will be using Turo again.

4 years ago

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jonathan Kimmel Coralville, IA

Love Turo. Excellent deals. Much cooler cars, for same or less cost them from rental chains. Super convenient. No waiting in lines after a flight, simply walk out of airport and into your car. Fantastic!

4 years ago

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Life with D&A Anaheim, CA

Turo was great to work with. The process was very easy and timely. I actually booked a car as I was on my way to the airport. I will definitely be using Turo again and referring to friends!

4 years ago

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Pack Unlimited Fort Myers, FL

My first time was absolutely wonderful! In fact my TURO was the only plan on my trip that did not get scrapped! Already planning next adventure for TURO ⭐️⭐️⭐️⭐️⭐️

4 years ago

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Ben Sebring, FL

I like turo, I think it’s somewhat cheaper to rent directly from people rather than Vehicle rental chains. But I give it a 3 because I’ve tried to contact the turo 24/7 support and I couldn’t get a hold of them. I had some small questions that I couldn’t get answered. I’d like some promo codes sent to my email more often too to save money. I’d also would like the advertising price not be at the week rate if I’m planning to just rent for a few days. The day rate and week rate have a big difference.

4 years ago

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Ray Figueroa Cartersville, GA

customer service was very helpful the only thing that I was upset about was on the way in picking up the rental the owner give an address the she changed the location so had to go to that location but other than that it was good

4 years ago

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Shawna Granger Elkridge, MD

It was great I loved it. The car was easy to get to and clean. It was not hard to use the app and it was very simple. My host was always available when needed, if not always called in a timely manner.

4 years ago

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Justin Tinker Wickenburg, AZ

Good rental experience, mostly well laid out. Point of improvement:. Push a notification to users day before rental return, reminding them to complete return using the app and take pictures, as I was unaware of the rental closing procedure.

4 years ago

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Lakisha M Ceasar ,

It was so simple and affordable. I needed a vehicle for a conference and retail companies were either out at the airport, charging too much or only had SUV vehicles left. This was perfect.

4 years ago

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Guillaume Pierre Boston, MA

The five stars go to the second technically first host Darren that didn’t cancel last second on me unlike the first technically never host Megan who should be held accountable for her unprofessional tactics.

4 years ago

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Jeffrey Cogan Las Vegas, NV

1st time. Because all the info is completed on the Turo website, to pick up the car, you just get the keys rather than taking 20 minutes at the rental counter to complete the contract. Easy return as well.

4 years ago

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Solomon Arroyo McKinney, TX

I would recomend Turo for out of the ordinary cars and trucks. Some rules are unclear such as who pays for gas and what would happen if renters use toll roads. Overall my experience was seamless and my Turo host was 5 stars.

4 years ago

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Matt Prudhomme Denver, CO

Fantastic tool in Arizona! Easy and fun. Instructions were easy glad that it worked out. Kinda cool researching the cars and the mileage allowance. Going to use this on every vacay!

4 years ago

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Dan Whitemore Half Moon Bay, CA

This was a great experience. The car was dropped off for us curbside at the airport and then we dropped it back off at the curb and flew home. I was very impressed with the service.

4 years ago

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Laurie Morrison Providence, RI

Turo was easy to deal with, no hassle. The car was great, and I was able to zip through LA like a native. When I had to leave early, they refunded me with no problem. Yes, I will do it again!

4 years ago

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KPT Irving, TX

Given that this was my first experience with Turo, I can’t compare it to much, but it was a terrible first experience. I left a review for the owner, and, I thought, a separate review for Turo, but here I go again in the hopes that someone will reach out to me this time. In short, here were my biggest issues: 1) The car was not ready when I arrived. Not only was it not ready, but it took 20 minutes to even get the owner to respond to me when I called/messaged that I was at the pickup spot. Pickup ended up being 40 minutes late because the car wasn’t clean (spoiler, it still wasn’t clean when I picked it up). 2) The car was dirty, and smelled like marijuana. Gross, and very uncool. 3) There were a few warning lights on in the vehicle. This gave the impression that the vehicle needed work or at least maintenance, and was potentially unsafe to drive. 4) When I arrived early for drop off (after being assured the owner would be home all evening), I once again COULD NOT GET AHOLD OF THE OWNER. My goodness. I called, I messaged, but nothing. In a final effort, my husband knocked on the door and delivered the keys. Overall, this was a very negative experience. The car was in bad shape, even had it not been dirty and smelly and maybe broken. It was not as pictured. More than that, the pickup and drop off experience was terrible. With the car not even being ready on time, I believe I should be entitled to a partial refund. The owner told me that would be up to Turo, so I’m hoping that someone will reach out to me before these owners receive all of the money for only doing part of the work on their end.

4 years ago

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Carter Malouf Dallas, TX

Love using turo. I had a credit with you but then it disappeared on me. That I was not pleased with. Also the referral program was beneficial to introduce your company to others. Certainly more of an incentive to do so. What happened to that?

4 years ago

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Jody Brunswick, OH

I absolutely love the Turo experience! Having your car waiting for you at the gate when you get off your airplane is a replaceable. Every host I have met so far has been genuine and has provided a great service.

4 years ago

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Benjamin Espinosa Denton, TX

I hear it's a great service, but I'll never know, because something in my picture of myself got my application revoked. I went through the checkout process before being told: "You are not approved You’re currently unable to rent cars on Turo. If you believe there has been an error, please contact customer support." So I contacted Support. They verified my identity by asking my name, date of birth, and email. They then said that my approval needed additional review. They told me they would need a picture of my driver's license, a picture of me holding my driver's license, 7 years of my driving history, and proof of insurance. I said the 7 years of history might take some time for me to get, and the agent told me not to worry about it for now, that we could start with just the pictures. When I'd uploaded the picture of myself and my ID, he told me that no other identification was needed, that he would start the approval process and that he could do it faster if we ended the chat and he emailed me in 10 - 20 minutes. I offered my proof of insurance as I had it ready to send and he said not to worry, that he had everything he needed. I never fully agreed to end the chat, but he did anyway. Almost immediately I was sent a message from the agent, saying: "Unfortunately, we’re not able to approve you to participate in the Turo marketplace. Please note that this is our final decision." I returned to customer support assuming there must have been some mistake, explaining that all I provided to them was a picture of my Driver's License (which they had the number of on file, already) and a picture of myself. Logically, if the issue was in information they had before (including my driver's license information), they didn't need anything new from me. If the issue was a lack of information, I was willing to provide whatever they needed. The only thing that had changed was a picture of myself and I didn't want to assume any kind of discrimination was going on. This, second, support agent gave me the run-around for a while, then tried to explain that my driver's license and the picture of me were to validate my identity, not to grant me approval. There are two problems with this explanation: 1) They didn't ask for them with the account verification information (my name and date of birth and email), they asked for it along with my driving history and proof of insurance (clearly needed approval information) 2) It directly contradicts the email I was sent, which says "We have carefully reviewed your account, along with the additional documentation you submitted." (the "documentation" in question is how they referred to the pictures I sent them)

4 years ago

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keren ashri Los Angeles, CA

The whole renting process was easy the car and the host were great and easy to communicate with. Great verity of cars and priced. Extremely convenient. Do deposit! Will def use this app moving forward for all car rentals.

4 years ago

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Lizze S Boise, ID

I was hesitant to use Turo, but after researching the company, I decided to use Turo for my recent vacation. I couldn't have been more happy with the experience and Host and will definitely use Turo in the future!

4 years ago

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Sean Sacramento, CA

My first trip was a disaster, and I still haven’t received a refund for my groupon that I purchased, which is the only reason I decided to try this out. But my last two trips with Charles have been perfect, otherwise I would have given zero stars. If it wasn’t for him I probably wouldn’t have been back. Customer support is hard to get ahold of and difficult to deal with.

4 years ago

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Gideon Giardinelli Asheville, NC

It's such a great app. It's always the perfect thing when you need it. Makes it easy and you get to choose what u want when you need it. I'll keep using it. gonna order a ride today actually

4 years ago

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Donna Cape Coral, FL

This was my first time using Turo. I was pleasantly surprised; everything went smoothly and I saved money to boot! I will use it again and I've already recommended it to others.

4 years ago

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Melissa Perillo New Lenox, IL

Ever since I discovered Turo I exclusively rent vehicles from there! Trips are expensive enough without all the added fees of commercial car rental companies! It's easy, convenient, and safe!

4 years ago

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karen Monroe, LA

this was a great experience! They made me feel comfortable from beginning to end- the car was perfect and drove well in snow- they made pick up and drop off super easy. Im a customer for life now.

4 years ago

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Bobbie Boutte, LA

Excellent service! Easy to use, no complicated forms, big holds on credit cards, no long airport lines to wait in. A quick, cost effective & efficient, personalized alternative for car rental needs.

4 years ago

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Vanessa Philadelphia, PA

I love Turo! It is such a convenient and affordable way to have car access at my fingertips without the hassle of owning. Have even used it while traveling instead of using a rental car company.

4 years ago