Name: Turo
Rating: 3.7

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Kai Wang Richmond, VA

This is my third time using Turo. And the first time that an accident has happened. It was a hit and run in the parking lot where the rental car was lightly scratched up. There is a very low level of support from Turo in this scenario. I felt vulnerable and not protected as a customer. I have yet to speak to a human being, except receiving documents of policies and an invoice for repair. People often say you can tell the true character of someone in the worst of times. I believe I have seen that with Turo in this scenario, and it deters me to use the service in the future. When it comes to monetary and/or properties, you should not take them lightly, and Turo does not seem to be doing enough to make you feel secured during the experience.

7 years ago

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Patrick E Rancho Palos Verdes, CA

Love this service..and having more choice at better prices all across the country. I have always been fully satisfied with getting a car through Turo..I can't say the same with car rental companies.

7 years ago

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Brandon Larabee Traverse City, MI

A 350 hp 5 seater convertible for the price of some bland rental from the other guys. Are you kidding me? I already have a couple more rentals reserved before I even bought the plane tickets:

7 years ago

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Brandi Castaic, CA

The initial process of setting up a rental didn't go so well. The reservation was cancelled by the owner about 3 weeks before my trip. However rebooking with someone was easy and stress free.

7 years ago

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Deb Gulf Shores, AL

Great experience. Easy. Pain free. Very affordable. Great car. Perfect for what I needed. Will definitely be using Turo for my future rent a car needs. Just wish I had thought of this idea.

7 years ago

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Aaron Griess Andover, MN

My Turo rental was great. The curbside pickup/drop-off was very convenient and the car was in excellent condition. My only issue was getting the $25 credit for my first-time rental. I wasn't able to apply it to the rental, although there were many emails and notifications regarding the discount. I paid the full cost without the discount.

7 years ago

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Saqi Syed Pasadena, CA

I can't say enough good things about Turo, the cars, the hosts, and the entire process. Seamless. Delivery and drop off were a breeze, the car was great, the owner of the car went above and beyond my expectations.

7 years ago

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Brandon Spies Parker, CO

This was a great experience we enjoyed using Toro the couple was great to work with no issues with any of the vehicle it's great working out I would definitely use these people again

7 years ago

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Dick Carlson Nisswa, MN

The price is not much less then renting from regular agency. The only redeeming factor is that you get a better car (although older cars) for the price you’d pay for a lesser car

7 years ago

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CONSTANCE MCNEILL Midvale, UT

First time renting with Turo and I was completely satisfied. The car was clean, ran well, easy pick up and drop off. Saved time renting from a car rental at the airport. Curbside pick up at the airport.

7 years ago

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Laura Peterson San Jose, CA

I loved the convenience of being able to rent it right there on the app instead of going through the hassle of regular rental companies. Not to mention the really cool variety of cars to choose from!

7 years ago

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Angela Block Kansas City, MO

The beginning process went great. I had a wonderful host. The ending process was kinda difficult for me but the overall process of renting from Turo went smoothly and easy. I would recommend to educate their employees more on problem solving.

7 years ago

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Jesse reyes Moreno Valley, CA

Turo helped me Soo much i needed rented car asap and all rental places would deny me but thank God I came across turo large variety selection of cars and owners are very nice and awesome

7 years ago

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Alex Garcia Lafayette, CA

Great experience getting a convenient car for use over the weekend, at a low rate, very simple process, and with great support behind the company. Looking forward to my next interaction with Turo!

7 years ago

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Mark Rohlf Arlington, VA

My first experience went very well. My brothers flight was delayed several hours. Therefore, instead of waiting at the airport I was able to contact Kyle and retrieve the car an hour earlier.

7 years ago

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Seth D Troyer Los Angeles, CA

Very smooth and easy process. A good value for the cost, and I felt very comfortable using the service knowing I was covered under their seemingly good insurance should I need it. Love this app and will be using again soon!

7 years ago

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Regina browning Hamden, CT

This was the best rental company I have ever dealt with. The process was very easy and covient. The prices were reasonable thank you for providing such a safe and easy wat to rent a car.

7 years ago

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Matthew Colorado Springs, CO

Overall great experience! I was honestly a bit hesitant to use this at first but after deciding to finally go ahead with it everything was very easy to navigate and book for my trip. I am definitely hooked!

7 years ago

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Tommy Hogan Concord, CA

Awesome service and vehicles. I will never rent from a rental company again. Skipping the lines and hassle at the rental counter is worth it alone, but picking your sweet ride is the ultimate.

7 years ago

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Consuelo Los Angeles, CA

Easy! Both pick up and drop off were by far easier than a rental place. I will definitely be using Turo for all my trips moving forward. Fast communication and reply to my messages. Highly recommended.

7 years ago

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Vincent J. Rizzo

I felt that 2 of your turo owners were not really committed to your company commitment to service. If you look at my file you will see that one twice canceled her offer and Turo never felt the need to help me until I called. The second one was also unprofessional. I felt as if I were dealing with a hustler. Hasan, my third try, was professional but only after consuming hours of back and forty with amateurs who wanted to make a couple of bucks on the side with older cars they had sitting around. The business model for LA doesn't work unless you get control of these weak links.

7 years ago

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Sabrina Haroon Niles, IL

My first time using turo and it was ok. The customer service is HORRIBLE! you can’t ever get anyone in the phone and the live chat is useless and their email response time is the worst. I input all the data in my reservation and entered all the details including driver details and license details and when the booking was made everything was wrong. The driver info was not correct it defaulted to my name when it was all my husbands info... the pick up and drop off also defaulted to something different. Even the amount charged should the amount without the $25 first time credit. It was frustrating to see all these mistakes and for 5 days nobody was able to correct it. On top of all that, customer service was requesting really shady things like me holding up my drivers license to my face and asking to see a physical pic of my credit card. Really weird just to simply switch primary driver info. Rental went well overall but turo itself was problematic.

7 years ago

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Jose Hernandez Dallas, TX

First time using Turo and there was an initial hiccup with my wife and my profile, which the customer support system was a little clunky to navigate with IM chat. That was my only gripe, although a minor one, otherwise the overall experience was phenomenal and I don't want to take away from the overall value of having a service like Turo.

7 years ago

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Doug Butler, PA

I rented a sweet Jeep unlimited and the whole experience from start to finish was superb! Way better than renting at the common rental agencies. If you want to experience some nice rides use TURO!!

7 years ago

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Douglas Milton Hackensack, NJ

Absolutely love the Turo concept, it seems to do away with the red tape you get when renting from the normal rental agencies, The Turo experience is like "Family" the only negative is that your not offering unlimited mileage.

7 years ago

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Zack Schumann

Turo is, hands-down, the best value and most convenient way to rent a car. There is simply no chance I would use any other car rental service in the future so long as Turo is available at my destination.

7 years ago

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Max Bulwa Van Nuys, CA

A practical and well-designed platform providing opportunities to rent vehicles I wouldn't be able to rent or afford to rent while providing opportunities to vehicle owners to maximize the potential of their vehicles' value.

7 years ago

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Vidas Sanibel, FL

Way easier than anything else: we exchange couple of messages and voila- I have a car waiting for me at the airport parking lot, 50 feet away from the terminal. Great experience!

7 years ago

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Heather G Francis Eastpointe, MI

I really loved renting the Jaquar. Such a beautiful car, rides very smooth. I will definitely rent again for my next event. Just wished it was offer more than a 150 miles to drive. That can go real quick. So had to watch the mileage

7 years ago

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Christopher Anglada New York, NY

Love this app . Highly recommended. Great selections for a good cost. I was very happy with the car I rented also the renter was really cool . This works better than zipcar for me personally .

7 years ago

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Lbell Newark, NJ

My personal experience was not what I expected. the brakes on the car I rented needed to be fixed as well as exterior damage. It was to late for me to change the car because I was headed to and event that evening overall could have been better.

7 years ago

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Letha Walker Covington, GA

I needed the car that day within a few hours, AND he accepted my request immediately. I called him and he answered. I came to pick the car up and is was very clean inside and out. I would definitely rent from him again.

7 years ago

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Nadia GB Huntington Park, CA

Our experience was perfect! We received the car nice and clean. Will most definitely rent from Turo again. Price was reasonable and affordable. The people are very nice and punctual.

7 years ago

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Nigel Hardy Santa Clara, CA

I've only used it once, but the process was simple and easy. It was not insanely cheap, but I did enjoy being able to drive a manual car. I don't you can rent a manual from any of the rental companies.

7 years ago

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Carlos Ramos Miami, FL

Turo is a great service that lets you rent cars from individuals for much less than what an established company would charge. I have over 20 trips and have always had a pleasant experience with the owners and with the cars.

7 years ago

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Loretta L Carr Detroit, MI

Turo is a great resource for rental car. The variety of ease of renting a car with a host has been a great experience. Customer Service really takes great care in making sure the customer's needs are met.

7 years ago

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Audrey Mcwilson Lithonia, GA

Overall I have really enjoyed my experience with turo. Very convenient and easy. Yes I've had bad experience with two /three rentals where I've spent over $200 for cars that was very bad. But can't let them spoil it for everyone else I will continue to rent from turo

7 years ago

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Shopman Herriman, UT

I am so impressed with Turo! The prices were so much better than any of the car rental places. By reading the customer reviews we were able to feel confident in the car we chose to rent. We were also able to make arrangements for pickup, drop-off and we used the owners boogie boards! Great experience.

3 years ago

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Ashley Ulibarri Herriman, UT

We love using Turo! The convenience of dropping off and picking up is one of my favorite reasons for using it. I also love the you can look for cars that have a delivery option. My husbands favorite is definitely the selection of cars to choose from. We are always renting Tesla’s when we rent from Turo.

5 years ago

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Lou Orem, UT

I have only used Turo once. We borrowed a car for a trip to Hawaii! It was awesome! The whole experience was super smooth. The drop-off and pick up was right outside the airport. It couldn’t have been faster. We were pleased!

5 years ago

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Kassandra Tallahassee, FL

Turo is a great place to rent cars that are cheaper than enterprise or other rental places. Its more comfortable because you are dealing with actual people and they are way more lenient. Also, you have wide variety of the kinds of car you can rent.

5 years ago

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Jennifer Smith Salt Lake City, UT

Turo is a genius site. I wish that it had been around more. I found out about turo about 2 years ago when my daughter visited Hawaii and told us about their rental car. She used Turo to find it and I actually went on today to find a care for our vacation in July. I don't think that you are going to find better prices! I would recommend Turo to anyone and everyone!

6 years ago

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Hailey Nilson Salt Lake City, UT

I used Turo while I was out of town, and had a fantastic experience. The program is clear and easy to use, the car was clean and worked perfectly, and the people were kind and fun to work with. You can tell Turo chooses the right people to work for them.

6 years ago

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Dylan Curtis Pleasant Grove, UT

We had a blast with this service. It was our anniversary and we looked on the app and found someone who had posted a Mercedes Benz convertible at a reasonable price. We rented it for 24 hours, drove it up and down the canyons and loved it.

7 years ago

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Jenny S.

I would rate 0 if I could. I selected this as I had a promo and decided to try it out. At first everything seemed to be okay. We opted to use a very well rated host with hundreds of trips logged with positive reviews. I contacted the host the evening before to get details and he said he would message us in the evening with the lockbox combo to access the car keys. Our flight was 10 hours away so we went to sleep as we needed to get up at 3:30 am for a very early departure. At the airport, around 5 am we saw a message that the car was receiving maintenance. He did give us an option for another vehicle but by the time we saw the message, again because he had already confirmed everything and we went to bed, the reservation was canceled on us. We then went online and secured a reservation with a reliable standard rental car company, Budget, thru Costco. As you can imagine, the cost was much more since the reservation was made at such late notice. Furthermore, upon trying to leave a review, there is no option to do so because the trip was canceled. So be aware that the reviews you see do not reflect everyone’s experience. Never again!

1 year ago

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Mohamed Montreal, QC

Be careful of Turo ! I rented a car from a guy in Montreal on Turo for 48 hours (a trip to Quebec), and I had the regular insurance on Turo, and the car got scratched by a dog while in the Parking place. I discovered that the insurance by Turo does not cover that, and of course the guy’s insurance covers everything, and they asked me to pay 1200 CAD, so I refused, then the estimated a cost of 600 CAD, and I refused, but they charged them directly on my Credit Card anyway, and now after more then a year, the come back to say that it costed more and they ask me for 1400 CAD as additional charges after repair… it’s a rip-off… so be careful of this scam company !!!

1 year ago

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Robert Cordero Orlando, FL

I rented a minivan on turo. The vehicle was given to us dirty and unsafe. The vehicle had actual garbage in the vehicle and old underwear. It couldn't have been dirtier. I've attached pictures of the vehicle to show the trash in the beginning of the trip that shows how unclean the vehicle was and the underwear under the seat. We removed the trash so we could continue on our trip. The owner provided us an unsafe vehicle that had wipers that didn't work, a rear light turn signal that was broken, a side door that didn't lock, a window that wouldn't close properly, and a windshield that was so scratched from not replacing the wipers we couldn't see properly through it at night. I brought all of this up to the renter and they told me to fix it and they would reimburse me. I fixed the wipers and the turn signal so it was at least drive able. The wind shield being scratched makes this vehicle very unsafe. I cleaned the vehicle so we wouldn't be late for our vacation, otherwise I would have returned the vehicle. I didn't know about the vehicle safety issues until after I was on the road and it was too late to turn back and return the vehicle. Turo customer support blamed me for the dirty vehicle. They only support the vehicle owner.

1 year ago

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Edward McConnaughey

TURO Upon arriving at the Portland, Maine airport, the Turo team served us an enormous “S**T SANDWICH” that ended up costing us $1,600US. They had canceled our two week reservation while we were in the air - a reservation that we had made 2 1/2 months earlier because of the well-known shortage of rental cars and accommodations in Portland during the fall foliage season. Turo’s irresponsible action left us high and dry - with absolutely zero rental cars available in the Portland area. Without a car, we could not get to our reserved accommodations a hundred miles away in Belfast, and the only room available in Portland was at the Hilton at the rate of $295/night. The two week vacation that we had planned and reserved 2 1/2 months ago had just turned to “S**T”! The stated excuse for the cancellation was that there was a problem with a tire. But in our fruitless search for a rental car we were told by an airport official and several car rental agents that Turo was engaged in an illegal scheme of staging rental cars a the airport parking lots with an attached combination lock box containing the keys. We were told that, when the lock boxes were discovered, the airport authorities would have the car towed off the lot. Several people at the airport suggested that the car we reserved had been towed, and that the tire excuse was BS. I should note that the Turo team stepped in to“address/solved our problem” by offering us a three day rental somewhere in Maine that would begin in 12 days - the day before our scheduled flight back to Denver. The next day, our landlady in Belfast rescued us by arranging local transportation to Belfast ($200) and locating a Enterprise rental car in Belfast (at $1,900: $1,100 more that the prepaid Turo reservation). So, by spending an extra $1,600 and wasting one day of our vacation, we were able to recover from Turo’s thoughtless and irresponsible actions.

2 years ago

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John Stegeman

Rented a BE Tiguan in Sacramento area, host was great, car immaculate. I returned on time and next day got a bill for tolls in Bay Area. Since I have a toll account and used my in car transponder I called toll authority and they straightened out immediately. I kept getting emails from Turo and host even called them (he said) and said it was taken care of. Today I came back into phone service (I’m a ships Captain) and I’m 4 days I received over 20 calls from collection agency and email from Turo saying I couldn’t rent from them until taken care of!! Called collection agency and the wanted letters and proof I paid. I don’t have time or the inclination to do all that for 4.50 tolls. Told them if I hear from collections again I’ll call my attorney. Oh, Turo never has to worry about me renting through them again.

2 years ago

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Rick Ianniello Bishop, CA

Probably fine some of the time. Terrible if things go wrong. Car had well used tires, one grew a sidewall bubble. No spare. Customer service was extremely unhelpful in getting it fixed. The host didn't help either and ended up getting the car towed away leaving me stranded before I had to get to the airport. Turo support said they would reimburse me for the travel expenses, but just had to get executive approval first. The executives didn't give me money, but did send a few really condescending emails to show how much they don't care about their customers.

2 years ago