Turo

I found TURO to be not significantly cheaper than standard rental companies AND customer service was poor. A deer hit the car mirror and our credit card insurance wouldn’t cover TURO (we are American expats living in Europe). Our oversight was not verifying insurance before. The car owner was fine; we paid the full repair bill ($1200 - would’ve been covered by American Express if it were Hertz, Avis, etc. But not TURO). My issue with TURO is their total “inability” to help us out after the incident (no claim was filed). Their “policy” was inflexible (I wanted to get insurance to at least drive it legally to the Toyota dealer and have it repaired). They were NOT helpful. Hours later, after chats and speaking with multiple individuals, they provided no useful options. Too bad, so sad, you’re screwed. Needless to say, I will never use their service again.

Can I give zero stars? Car broke down on us, ruined our plans, almost made us miss our flight and Turo made me manage all the towing and all the towing companies were calling me, Turo gave them a nonexistent address to tow it to, they were driving this person's car all over SF, and then Turo would call me asking where the car was. WHAT?? I was the renter. The host was never updated where their car was. Turo left us stranded on the side of the highway, had to bribe a Lyft to get us. Now I'm getting calls and messages all the next day, and have to file a claims for "damages" within 24 hours. Talk about the least relaxing weekend away I could have ever dreamed. Was on the phone with Turo and towing for 4+ hours straight during the incident. What a nightmare. Stay away.

I've used Turo 3 times but will never use them again! Take lots of detailed pictures before and after! The host can claim damage up to 24 after they accept the vehicle back. I took, what I thought, were good pictures before and after (the vehicle had previous damage which I documented in the pictures). I turned the car in to the host in person and he inspected and accepted the car on the spot with no problems. Hours after the trip ended the host, who took no before pictures as required by Turo, reported damaged (the previous damage that I documented in photos). Turo would not work with my insurance company. My insurance company found no fault on my part so they denied the claim. I corresponded with Turo through both phone and email and I never spoke to the same person twice while they frequently contradicted themselves. After I disputed the damage, trying to prove there was already documented previous damage, Turo sided with the host and charged my card on file over $1100 after I gave them written notice I did not authorize any additional charges and froze my card. Apparently, the before pictures i posted in the app when I picked up the car were not enough to prove I was not at fault even though the host took no before pictures to reference. Beware and take LOTS of detailed pictures.

I rented a car on Turo in Vancouver. Immediately upon driving the car we noticed that when turning right, the front left wheel would loudly squeak. When we brought it back the owner claims we scratched his rim which we did not, the rims had all kinds of scratches. He proceeded to tell us that it would be $200 to fix so asked us to pay cash. We asked for him to have a mechanic invoice (even though we didn’t agree with the whole situation and felt we were being scammed). He sent an invoice an hour later stating exactly $200+tax. We found it really sketchy that considering he said he’s never rented his car before or had this issue, knew exactly how much to the dollar, what it would cost to fix a scratched alloy rim. We thought it was weird so we decided to let the claim go through Turo instead. To our absolute surprise we got an invoice from Turo for $1013!! For a scratch on a rim, even though we clearly have the first mechanic invoice stating $200. We tried to ask many times why the sharp increase in price, there was no answer other than a detailed invoice with a million different charges adding up to $1013. 5x the price from the first invoice and anyone with common sense knows a scratch on a rim is NOT that price. You can replace all the rims for that price especially considering the rims were super cheap and flimsy to begin with. The customer service was HORRIBLE. No one was able to help us and everyone was SO rude. They charged the amount without any consent right off of our credit card. Complete disaster. Please don’t use this App.

Unethical scam artist! They’ll lie to you and anything else to get you to pay their INFLATED fees then leave you stranded! We were taken advantage of by a seller who wanted new tires, they canceled our insurance on the car & charged us double what they’ll cost and closed the amount until we paid it. We then paid it after personally getting confirmation that our account we gain full access again after payment and they closed the account soon as we paid. Nobody can be trusted, they’re all pawns used to lie to you for a single person behind a computer to screw anyone who expects fairness. I wouldn’t recommend them if it was FREE

I’m done with Turo. The first time I booked a Yukon and rented this specific vehicle so my 3 and 5 year old could watch their Disney DVDs during the long road trip. When I picked the car up, “it didn’t have one” for some reason. The photos of the vehicle were of another vehicle. The second time I used Turo I booked a 2010 Ford Escape with “Amjad” in Columbus, OH. The car was a piece of crap! When I started it, warning lights flashed, the fan belt whined LOUDLY, it had dents, it had rust spots, bald tires and STAINS inside!!! When I asked for another vehicle I was told there weren’t any (it was a used car lot). The vehicle didn’t even have a permanent license plate. It had “temporary tabs” taped inside the tinted rear window. I drove the car a couple of times and returned it TWO FULL days before I was planning on returning my Turo rental. However, Turo kept ONE FULL day of my rental payment with no explanation as to why!! TERRIBLE COMPANY!! DO NOT USE THEM!!

I rented my Tesla Model 3 on Turo. Had a renter who did not return it, ran it until there was 1 mile left on it without charging, didn’t answer my messages. Turo tried to contact them and they used a fake license and phone number. They told me I need to wait 48-hours. They do nothing to get your car back. Police do nothing because they say you voluntarily rented your car out. Renters beware if someone chooses not to return your car Turo does nothing about it. Oh the worst part, the person didn’t even get their account suspended after Turo customer service admitted to me they used a fake ID and phone number.

This was my first time using Turo and I’ll never use Turo again. The host canceled my reservation 2 days before my trip. I understand things happen BUT it was the third time this host has canceled reservations. According to Turo’s own review the host had canceled the previous reservation just 2 hours before pick up time. When I called Turo all they said was, “Sorry for the inconvenience.” Then Turo’s representative proceeded to tell me it could take up to 10 days to get my refund. I would not recommend the service to anyone. Very unreliable. Stick with rental companies that actually have backup vehicles if needed.

DO NOT RENT FROM TURO! I used Turo as my car rental company because pricing was much cheaper. However after the first day I called to add me as a driver and maybe not have my wife as a driver. After 6 hours and talking to five departments and several managers in a different country Turo ended up cancelling my reservations and then charging me an additional $790.00 to get back the original reservation. They then blamed me for the error stating it was I who called them and requested the cancellation. Aside from costing me an unwanted $800 it also made me miss the activities we had planned on Sunday and put me in a foul mood for my vacation. What I found out from this experience (aside from never use Turo) is that the way they have structured their company is that they have all customer service and account management handled in a foreign country where they are poorly trained in how to run and navigate their systems and the managers are only authorized to offer a maximum of $30.00 to correct problems or errors and cannot make changes outside a set perimeters of the programming. Hopefully this will save others from having to deal with the same expensive frustration I did.

I will never rent through Turo again and I encourage you to never do so either. For the first time ever, I rented a car through Turo for a week in Arizona. We had plans to see Sedona, Flagstaff etc during our time there. The third day we had the car we were driving from Phoenix to Sedona when we had a tire blow out on the highway. Pull over to the side of the road prepared to change the tire and there is no spare tire in the car. A little more inconvenient but no huge problem because we will call for Turo roadside assistance. Unfortunately, where the tire blew out has no cell service whatsoever. We tried my phone with no service, my wife's phone (different carrier) which had no service. So , now we are out in the middle of the desert where it is 101 degrees with no way to contact anybody for assistance. I get out of the car and after about 5 minutes am able to wave somebody down to hopefully assist. Of course, they have no cell service but they promise to call the highway patrol as soon as they do. A guy with an 18 wheeler also stops. Again, no cell phone service and his CB radio is non operational. Just as we were preparing to take a ride into the next town (Black Canyon City) to try to get a wrecker the highway patrol showed up. Of course, he has no cell service and his computer can't connect to the internet. However, he did have a radio and did call a wrecker for us. We had to pay $215.00 to tow the car to the nearest tire store and then another $133 for a new tire. Turo refuses to reimburse us anything for this added expense saying I was at fault! Somehow, I am at fault because a fairly new tire (4 months old) must have been defective and blew out the sidewall while I was driving on the highway. Somehow, I am at fault because there was no spare tire in the car. Somehow, I was at fault because I had no cell phone service and had to wave down help in the middle of a 101 degree desert. Somehow I am at fault because I had the car towed without contacting Turo ! This is the kind of risk you are taking when you rent through Turo. Never agsin!

I booked a car with 7 seats to pick up my friend and his wife and 2 kids and 6 luggage at 7am. I booked it a month in advance to make sure I have it ready. On the day before the booking at 11 pm I got a call that this car is not available. I could not find any other 7 seaters on that day as it was very short notice. I booked a smaller car and had many trouble of going the trip back and forth and I called other friend to help us out. After all this trouble, support did not do anything except giving me 20$ back saying this is the maximum out of 150$. Moreover, they did not allow me to speak to their manager as the case is not "that serious". Please think many times before booking with them.

In July we rented a vehicle through Turo while visiting Colorado. At first the experience was great, we met with the owner’s son at the airport and went on our way towards Estes Park. The next afternoon we drove the vehicle to Bear’s Lake and after walking around we went to return to the vehicle and we’re unable to get it started. We first thought the key fob had died but after a few short minutes the entire vehicle was dead. We were able to have someone jump us. Upon doing so warning lights came on to “check engine”, “check all wheel drive” and to contact a dealership. Given our location we were forced to drive the vehicle to the entrance of the park so that we would have service to contact the owner. Upon driving the vehicle it began to lurch violently so we pulled off at the first point we could do so safely (not even 1/4 of a mile from our original parking lot). We were able to contact the owner and the owners son regarding the situation and it was decided that the vehicle would be towed. We were guaranteed a full refund of our costs with the agreement that we’d pay what we had used in gas. We were then left in a National Park, with three young children, with a thunderstorm coming and no means of transportation. Luckily we were able to get transportation from the park to our condo and the next day had to find transportation to Boulder to obtain a new rental car. After our trip we received a refund of not even 1/3 of our total costs. When we inquired with the owner he stated he had told Turo what had happened and it should’ve been a full refund. When we contacted Turo regarding such we were informed that because the owner of the vehicle chose not to profit from our trip we were limited in what could be refunded. When I explained the situation leading up to and the difficulties it caused us they then stated that they would reduce the “trip cost” as we benefited from a full day use and their investigation resulted in that the vehicle was safe to operate and we could have done so. Their price reduction was then what they would normally charge for a “day trip”. I then sent videos of the vehicle’s condition showing that it was in no condition to drive and stated I would pay 1/5 of our total original fee (given the one day use and ignoring the fact we ended up having to pay more for another rental car) but they have been unwilling to assist. In response they stated that they’d provide us with a $30 credit to be used for the future. Not only am I disappointed in the way this was handled by the owner and Turo I’m concerned with that Turo allowed the vehicle to be operated and attempted to state that it was safe for us to continue driving that day.

I have been trying to rent a vehicle in Anchorage, AK for next summer (2022). My first reservation cancelled on me as they indicated the price I reserved was too low and they weren't taking bookings until next year. So, why did their website indicate differently. My second attempt and the host never responded to my request. The third and fourth requests cancelled for personal reasons (going on vacation and selling car at the end of summer). I contacted Turo and they indicated hosts should be honoring their pricing/availability. I tried one more time and booked a reservation only to have it cancelled within hours. The host indicated "Too soon to book, I haven't set prices to match likely demand." I suggested they updated their website so others won't be able to make any reservations and I also indicated I had 4 previous cancellations. His response - "When four different people tell you the same thing, it might be an indication you're the one who's being unreasonable, not them." I will tell all my friends to stay far away from Turo.

I had my first experience with Turo this past weekend. When I went to pickup the car, the host was not there for me to ask any questions on the 2011 Nissan Maxima, instead I had to get the keys from a coworker. Upon turning the car on there were lights on the dashboard (traction control and no air bags). Not knowing if this was faulty since there was no host and I had to get on the road I proceeded with the trip. About an hour into the trip water from the air conditioning started leaking into the footwells to the point where if you stomped your foot you could visibly see splashing. On the way back from the trip, low tire pressure notifications kept popping up from a cracked rim every hour after refilling with air. Eventually, I was stuck in the middle of nowhere in Ohio far away from tire shops and civilization to get this issue fixed. There was no towing nearby, and this cracked rim issue caused a delay of 5 hours in the trip. It turns out the rim was an awkward size and different local tire shops would need a replacement order that wouldn't come for a couple of days. What I ended up having to do is go to a local welder and WELD the rim back shut, then proceed to get a new tire as well since the cracked rim was ripping up the tires inside. Once the wheel was repaired, the stability control light had gotten turned off, meaning the car was given with a wheel that was causing the light to turn on in the first place. This 5 hour delay in the trip caused me to have to take an additional day off of work as well as push the ""return date"" for the car (an additional item I was charged). Eventually I made it back home to NJ and dropped off the car (once again the host was not here for the drop off). Thinking at the bare minimum it would be reasonable for Turo to refund the unexpected costs due to the unsafe car they rented me, I reached out to Customer Support multiple times on the matter. Their response is that the refund is up to the discretion of the host, who clearly wasn't acting in good faith since the beginning of my trip. So why would he refund me in the first place? This is a situation Turo needs to take into their own hands and they are refusing to do so. I am extremely concerned that they are ok with this car continuing to be listed on their site due to the level of seriousness they took my inquiry - they gave me a $50 credit to use on my next Turo trip thinking that would resolve the matter. The responses were also copied and pasted canned statements, with broken english sprinkled in (they refuse to get on the phone with you, they only let you talk to them through chat and email). That credit is going to go to waste, and I highly recommend anyone reading this to stick with a proper Enterprise, Avis, anyone else who takes full ownership of the maintenance policies they have in place.

We had a terrible experience. Car was not as advertised and we drove around for a week with air that did not work. Furthermore after we left possession of car we were told no matter what happens we are responsible for damage for 24 hrs later. So if they total it after we leave it with them. We are liable. There was a scratch after they moved it and even though we had pics proving it wasn't there they charged us over 1100 dollars. Big scam and they won't even respond to concerns etc. Waiting on the day they lose in court when they try blaming someone for something when they aren't even in the same state at the time it happens. Use a reputable company. Even if your cc company covers rentals. They even know better and won't cover turo due to the shady business practices. Buyer beware.

I rented a vehicle from Turo only once because after my first rental, the company ran a background check on me that I apparently didn’t pass. They do this after you agree to things that you click on to process the rental. That was the reason given to me after I contacted customer service to inquire as to why I could not login again to my account to shop for a second rental. Are people who have records but have paid for their crimes to society still going to be punished forever? This company is too judgmental and frankly want to be picky about whose money they are willing to accept. That’s the truth.

First of all, I want you, readers, to know that I started my trip with an open mind and happy about my vacation in Honolulu. Let start by saying that the price was very low, but not without its problems. The first problem was that I had to pay $70 for the car to be dropped at the airport. A friend recently put her car on this site, and she said that the vehicle is left in the airport garage, and she leaves money for her customers to pay for the parking when they leave the parking site. Anyways, I started walking towards where the car was supposed to be, but I hit the freeway and walking with three children at 11 pm probably not a great idea, so I called a cab that charged me $10 to get me to the rental, which was in a very dark street in the middle of nowhere. I was exhausted, so I drove to my Airbnb in a car that was very almost asphyxiating due to the smell of gas. The next day we visited museums with the windows open; I barely used the car all day. The following day, we took a more extended trip to the beach, and we saw cockroaches. There were coming from everywhere in the car. I communicated with the owner because in the Turo website is the first thing they ask you to do. Well, I sent him this "I'm disappointed with the state of the car. First, there is a strong smell of gas or similar that is overpowering, and we have to travel with open windows, and second, your car has cockroaches. I'm not sure if you're aware of this, but it is very ..." (disgusting, sickening, unsanitary, well add your adjective). " It is too late for me to find another car, but I'm not happy about all these problems." He said he would exchange it and asked someone to bring a car and take the filthy one. The friend said, "I'll be there at 8:30 pm," but at 8:30 pm, she said she'll be late. I didn't make a big deal about it; besides, I just wanted for the car to be gone. During the day, two big cockroaches walked through my legs, and another one fell practically on my daughter's mouth when she was drinking water, but that is not all; my son killed around ten cockroaches in 20 minutes. She called and said that she was downstairs waiting; when I drove the car, the tire was flat, and when I went to get the spare instead of a tire, there was garbage. I asked her for her spare, and she said she didn't have one, so I communicated with the owner, who said to call Turo. I was not in any rush, and I could have waited until the next day to change the tire, but he told me to call Turo's roadside assistant. I waited until 1 am for the car to get picked up, and I could not move. To make this story shorter. I called Turo, but they said that they could not talk to me and just text with me about any problem. I texted them, and I told them about the cockroaches. I sent them the pictures. I told them about the state of the car and all the bad things that happened. They said I am sorry we can't help you. You didn't call us the first day. I said I got to the car almost at midnight, and the only thing in my mind was to sleep. Besides, in your rules, it says contact your host, and that is what I did, and they said "Well, we are sorry, we can't help you" I have been without a car for two days. Turo billed me for over $200 for towing that was not my idea, and denied me my money back because they don't know how long the cockroaches were there. The cheated rises dearly, and now I have to rent a real car for double what I paid in Turo and pay Turo's roadside fees. This company doesn't care about the guest; it just looks out for the host, so be aware. They don't look for solutions; they just give you the runaround, and then there are the car owners who rent trash in bad tires.

An unresponsive host cancelled our reservation 2 days prior to our vacation. As the rates had dramatically increased since our booking 4 months prior, Turo offered to help with a compensation. We were told usual compensation was 80$, but they would release 140$ for our trouble (and the fact that we now had to pay triple the initial price). The compensation never came, the replacement booking was never made, I spent 7 hours on the phone with multiple agents and rude supervisors to be told they would perhaps get back to me by email within 24h. I received a compensation of 53$ - will never use them again. Disrespectful, not trustworthy! A big 0 for this company.

WORST CUSTOMER SERVICE EVER!!! HORRIBLE BUSINESS PRACTICES!!! I used the service about 3 times while visiting family in Oregon. Not issues. Worked as promised. Went to use it again and got an error that my account had been closed. Lifetime ban. Called their call center 4 times. Total of 71 minutes on hold. Finally called with my registered cell and got an email address to protest account closure. Emailed and 1 week later got a reply from Megan saying that my account was a dupe account by a car owner for fake reviews. I replied that I was not fake and what proof would she require. I got a reply several days later that she reviewed it and I am a liar. You truly find out who you are dealing with when there is a problem. Used Getaround.com and had no issues. Better customer service too.

A host flaked on me and canceled a reservation 45 minutes after it was supposed to start (so I was standing there and waiting). Then they canceled so I had to go to a rental car agency and pay extra for no advance reservation. All of this is arguably fair because Turo functions like a middleman. They can’t guarantee all cars (unlike rental car companies, which do). However, what concerned me here is that Turo did not permit me to write a review for the host, who still has a 5 star rating. Instead they left an automatic unrated note that doesn’t affect the host’s score. So don’t believe what you see on that app: they block and censor reviews.

Don't walk away RUN....THEY NAILED US FOR $600 TOWING FEE NOT EVEN FOR THE CAR WE RENTED!!!!!! TURO was no help and sided with the scammer. We were just scammed in FL, got a different car than was listed but same model/make thought nothing of it. No one met us at delivery, cars left in car, car open, at end of the week we dropped car off at parking garage at airport, instructed to do the same, leave keys in car and unlocked, many hours later get a call from lady, where is my car, told her exactly where car was parked, more hours go by, she threatens to call police, so we immediately do and tell her so...moments later, states car was towed for illegally parked, then changes it to abandonment, then damage on rear light....next day, tries to stick us with a $600 towing charge, and then says car was towed mid week and we abandoned it!! We had car entire week, car towed was one we were suppose to receive and didn't, Tuto sided with her and changed our acct $600, we have videos of the car being driven different dash etc. They sided with her prior to us being able to deliver any pertinent information we had. DO YOUR SELF A FAVOR STICK WITH HERTZ, ALAMO ETC, they may be more money but won't scam you they are a reputable company unlike Turo!!! Top it off the lady we did get car from had good reviews, I suppose those were fake too! BEWARE things on TURU are not what they appear to be FAKE reviews, scam artist ETC. makes it tough or the legit ppl trying to rent their vehicles and customers. CUSTOMER SERVICE IS HORRIBLE

Please don't use this company. It is a scam. I was traveling to Hawaii and rented a truck and paid for my reservation in advance. One hour before I landed the host texted me " the car is broke". I called host and he said needed new tires and I need to cancel reservation and find new truck. I tried to find another truck but none was available. Turo offered to rent me the same truck but for $ 4,500. this was $ 3,100 more than I agreed and paid for. They offered to take 20% off the new amount but still $2,200.00 more than agreed upon amount. The company knew there were no more trucks andt ripped me off, ruined my vacation. Crooks!

I received a confirmation for a rental, only to find out that the day I needed the rental at the airport, that it did not go through because Turo requires your driver's license, birthdate, etc. I didn't find out about this until the day of my rental need! I finally got verified after calling Turo for 2 hours. THEN, I go to look for other cars, and when I go to check out, they are all UNAVAILABLE. This happened on 8 different vehicles that were apparently 'AVAILABLE' for my dates/times, all up until I go to check out, and then Turo customer service tells me that they are 'WORKING' on the site glitches that allows cars to show up that ARE NOT AVAILABLE FOR RENTAL. I will NEVER USE THEM AGAIN, it is not worth the hassle, and you don't save any money at all because they charge Turo Fees, you HAVE to buy INSURANCE, and then the taxes and FEES, and then there is NO GUARANTEE that you will actually get the car!! I don't have time to post this stuff but they wasted so much of my time, that I actually lost valuable WORK TIME. Don't waste your time on this, save your time and worth and just do the traditional auto rental until a GOOD SITE shows up that can actually be better than the traditional auto rental places. MAYBE START one yourself!

Rented a car through Turo for a 3 day weekend trip. Check engine light came on (during day 1). Turo/host offered no help. The host blamed me for check engine light failure, and told me it was my responsibility to return the car in it's original state (whatever that means). Meanwhile, I tried to have the car towed, but Turo's "Roadside Assistance" kept directing me to take the car to a dealership to have it repaired. As a result of the faulty check engine light, we wasted nearly a half a day, driving from dealership to dealership, to assess what was wrong with the car. Not only did Turo not give back any refund or concessions, they allowed owner to tack on an additional $54 at the end of trip in reported "excessive cleaning" fees, which is a complete joke. They also managed to take this from my credit card account without any prior approval. Host made up bogus claims that we left "sticky film" in the car, which is total BS. Our group of 4 adults only had bottled water in the car, and did not eat any food, drinks or snacks in the car besides our water. As evidence of the excessive dirtiness, Turo literally provided a picture of the floor carpet which had some dirt, some gum wrappers in a cup holder, and empty water bottle on the floor, and some dried grass which somehow wound up in the trunk space. Turo's own cleaning policy says you don't have to vacuum the carpets, unless it's excessively dirty. This company is a joke. Their prices are cheaper than more reputable car rentals, but steer clear and avoid the headache. They find anyway to nickel and dime you, and you get no support whatsoever if your car breaks down. It took us 9 hours to drive back from Virginia Beach because we had to take several breaks so that the car would not overheat. This will be my first and last time I use Turo to rent a vehicle, and I am disputing this entire transaction with my credit card. It should also be noted that I tried leaving the host (Jigar S) a one star review, with my honest opinion, on Turo's website. For some reason, the review is not showing up on their website, so I believe Turo may be manipulating the reviews by intentionally screening off the bad reviews.

I have been an all star host with Turo for three years. I had my Scion tC, and recently my Tesla on there. I really had a good experience with them, up until recently. The last trip, the guest took my car, caused an incredible amount of damage to the vehicle, and took it to Los Vegas where they were involved in a hit and run accident. You would think a company like this would take care of its hosts, and do everything in its power to make them whole again? Wrong! They put a cap on the amount that I can request from the renter on supercharging costs (of $200) which I sent them proof of the actual costs being much more than that. The renter had smoked and had his dog in the vehicle which was against my hosting policy... which I have video proof of and they still refuse to compensate, and my center console is broken, but since they didn’t have “before” pictures of the latch, are refusing to fix it. How can they expect a user to take a picture of a latch? So I lost money, and am being refused a copy of my police report since I was not actually in the vehicle... but I own it? Also when you call, everyone is outsourced, and reading off a script, and doesn’t feel like they are genuinely trying to help. Some departments you can’t even reach via phone, (which is a long process) and have to talk to via email. I wouldn’t put your car on here unless you don’t care about it.

Stay away from this app! We used it once and swear by God that we will never use it again. Everything went super well for us at the beginning. The host seemed very nice and accommodating. It was our first time using Turo so we made sure that the car was thoroughly cleaned and returned in the same condition when it was delivered. We met with the host when she came to pick up the car and waited for her to check everything before we gave her back the keys. There was a charge of $40 for not refueling. We gladly paid for it because it was our fault. The story should have ended right there. But the nightmare began two days later. We received an email from Turo that the host submitted an interior damage claim without specifying the damage. I asked for the specifics but Turo rep simply said that they are investigating. What was really crazy was that Turo rep said the damage coverage we paid for will not cover this damage and I have to deposit $500. How can a damage coverage not cover interior damage? Also, why should I deposit $500 when Turo is "investigating" the claim and has not been able to determine the cause of the damage? At this point, Turo is behaving more like a mafia trying to extract money by making bogus claims and using predatory tactics. So I decided to reach out to the host and found that the "problem" was simply minor scratches near the ignition. These scratches can easily be repaired for a fraction of what Turo tried to charge me. Turo is clearly overcharging the renter for these so-called "claims" and keeping the majority of the payment. The host ends up with a fraction of the payment.

Turo can not help you if the vehicle you rent breaks down. You end up stranded to figure out your own transportation. You will no longer be near a rental agency and will have to pay more to rent with separate drop off and pickup locations. Turo will not let you rent another vehicle untill the breakdown vehicle is returned. They do not talk to you everything is chat box. The owner chatted with them that he was taking possession of vehicle and I have not been released to rent a new one. So the chat ended with Estaban chatting he will elevate to a supervisor. That does not help me get to my destination tomorrow. Trapped with no transportation because the owners car has a breakdown. No service just a chat bubble to nowhere

Scam!I had to meet in a lady called MUSIC in a vacant lot at night. Not a good experience at all. Owner of vehicle was ok with a 5 hour extention in messages but she did not do the change request or answer any of text ALL DAY. So I returned the car asap. She was not a good communicator. The car was dirty. Again, she was ok with the extention in messages but then didn't respond to request to change. I picked up car at 1030pm at night and returned it way before a 48 hr period. After not returning any messages ALL DAY she requested an 144.00 for an extra day. Turo deducted it from my account. I disputed. Then ended up settling on half. Scammed for an extra $$$. I hear this is common with Turo. They don't hold owners accountable. Don't rent with them.

I have rented cars through Turo for more than 3 years. Over the last week my account was restricted due to no fault of my own and I emailed, chatted, and even found a hidden phone number to call in an attempt to get my issue resolved. For more than a week I was shuffled from one department to the next without any help or resolution. Each person promised that the issue would be resolved and to my dismay there never came any help. I asked for a call from someone in management, and again was promised one in "no more than 2 hours," which also never happened. As a business owner, if my employees treated my clients like this I would be out of business. This is sad that a company that could be so great has absolutely ZERO customer support when it is needed. Everything with the app is great until you need help and then you are left on your own.

My name is Lance Davis my wife and I we live in Las Vegas, NV. We chose to be a host, we listed our E550 Mercedes. On the second trip booking we received a message from the Customer the day before their last rental date saying the passenger seat wouldn't go all the way back. After the customer returned care, we took the car to the dealership they scheduled us an appointment for the car deep into the following week. We went to another repair shop who told us the seat track was bent and the repair would be $683.00 dollars. Once we got the estimate we followed Turo"s claim submittal process and gave documentation and images of the damaged seat. 24 hours later we received a call from Turo Claims associate who notified us they were denning our claim due to we did not provide enough proof that the customer damaged the power seat track. My response to the Turo associate was simple, when the customer took my car they did not complain nor make any mention of the passenger seat being a problem. Matter of fact Sir, the first thing anyone does when they get into car is adjust their seat. As I stated the customer made no mention of any problem when they drove off in my car until they bought it back. Now that you all know what happened let me give you the numbers: Money earned on Turo Trip $297 3 day discount -$29.50 Turo fees $106.92 Total from Turo Davis earned $160.38 Repair Guy Inspection $150.00 Repair to Power Seat $683.97 Total Out of Pocket to Us - $823.97 So here is an unseen problem that we came across that Turo has no solution, because it does not exist in their online matrix when making a claim. The Mercedes Dealership and some repair shop now want to charge an inspection fee which goes towards the repair bill. Fletcher Jones Mercedes charges $365.00 and as I mentioned the repair guy I went to for my seat wanted $150.00 just to tell us what was damaged on our car. Turo does not take in account for these out-pocket fees we the host will be charged when damage occurs to our vehicles. Right now we are feeling very unappreciated and taken advantage of because when it counted the Turo did not do enough to protect us from the harm we received by their customer. Like I said everyone immediately adjust their seat when they get into car, the customer made no mention of any problem when they drove off with my car. Bottom-line customer's do not take great care of other folks cars, like they would do their own!

I have rented my vehicle out 8 times. They do not back there vehicle owner. I have tried several times to get reimbursements from customers having animals in the car, binging the car back without fueling it up, effective dirt in the car, and vehicle scratches. They make it very difficult to get reimbursed. Even though they it is clear in the policy. First of all, you really have to dig to find the damage reimbursement form. You never win. They only care about the renter. I have clear fees for airport delivery and they did not charge the last customer for it. I also specified no discounts PERIOD. And they rented my car with a discount. They must have been changed with the last software posted. This platform is not to be trusted. I would give them “0” if I could. They do not deserve a “1” rating. Run from this platform!!! Do not trust Turo unless you are renting. DO NOT list you vehicle for rent with them.

Had a terrible experience with TURO.com. Wife and I booked a JEEP months in advance for a trip to the Grand Canyon. Found out only the day before the trip that the reservation had been cancelled due to some technicality with her license (she had booked on her account but used my name and license since I was to be the driver). ZERO warning or communication from TURO, which really left us in a bind heading out of town. Customer service was not helpful, only offering to correct the license situation but not find an alternate vehicle. At that point there were only some very high-priced sports cars available that were waaay out of our budget. However, we were offered a $55 voucher for the high-priced sports car option...lol. This entire thing was a bait-n-switch scam that should be avoided. We managed to salvage our vacation with at traditional car rental company. Would advise to have something reserved on back-up with a traditional rental company in case TURO tries something like this with you. We were forced to rent something very expensive at the last minute and there is no acknowledgment or recourse with this company.

Turo never sent a tow truck when I got a flat tire because of a small nail during my trip even though a turo employee said they would send one. Customer service is non existent. They charge you unnecessarily even after the situation is explained. Terrible communication. Turo caused my host and I an immense amount of stress and inconvenience during my trip and still when I got back home. I would advise to never use this service. The car was a great ride though for the time being. And if Turo would've been caring towards their customers and understanding in a way to help support their customers, maybe this review would be different. Half the time I was on the phone with Turo, they hung up.

I’m on a business trip and my flight is delayed. My host has zero flexibility because she runs this as a business with sketchy drivers. I have to turn in the car 4 hours before my delayed flight. The car was available for extension the night before but it was not denied until the morning of the flight. Now the car is reserved. Just know that you don’t have good flexibility with Turo and you’d better get your incoming and outgoing flights right in advance and pray you have no delays. The host sent her two male drivers to receive the dropped off car(she was not present) and as a female traveling alone this was not safe. I contracted through a Turo host and not two random males. They left me in the cell phone parking lot 5 hours before my flight and I had to Uber to the airport. The host unprofessionally told me I “panicked” her with my situation and to me to meet her in a post office or cell lot near airport 6 min before 9am arrival. I’m not from Tampa and I had to quickly tell her the cell lot (not having a clue where it was). She told me if not there at 9am I would just incur Turo late fees. I was there at 9am thankfully. She blamed the Turo app from start to finish about its problems and rigidity in flexibility to change times. Her messages were in broken English. It was a terrible, unsafe experience with this host. I will for sure give the app another try because I’ve heard good things about Turo. I think that her running this as a business with many drivers is not the way Turo intended app use. I will be extremely careful in which host I use in the future. She had good reviews, too, which makes it difficult for me to trust. Please note, I’m not a complainer! I’m a super host with Airbnb. I have 5 star reviews with Uber, Lyft, Airbnb as a guest. I have reasonable expectations for good service . I give 5 stars all the time for good, hardworking people. This is my first 1 star and bad review. People just need to be careful.

I was very disappointed and dissatisfied with Megan’s assistance. As a customer of Turo, I requested a copy of the ticket that I was reimbursing the host. She refused to request that of the host and did the bare minimum or nothing at all in retrieving it. The only thing that is uploaded is a copy of a receipt which isn’t the ticket. This is insufficient evidence for a ticket. Anyone can upload a copy of a receipt or photoshop a receipt but no can falsify an actual parking ticket. I highly recommend reviewing your required documents for reimbursement. It is very sketchy. I also did not authorize the payment because my Amex card was removed back in October 2020 from my account prior to being charged in February 2021 for reimbursement of a parking ticket -_-. In addition, they allowed the host to upload a ticket that was issued a month prior to us renting it and expected me to pay for it! This is unacceptable, unprofessional and unreliable. I will never use Turo again.

Horrible experience renting from Ryan L via Turo. The AC in the vehicle did not work which is a BIG deal in AZ on an 80 temp day. No disclaimer of this or credit provided. Also needed to cancel the trip after 30 minutes of use due to COVID exposure and frankly wanting to keep the car safe. Asked for a credit for the 3rd day (willing to still pay the 2-day minimum) and they refused. Horrible response time of these issues and unwilling to work on a solution for both parties. Strongly urge you to research the cars recently and the owners. Horrible experience and would not suggest this app to anyone. Worth the few extra $$ to rent a car from someone reliable and with better customer care.

I have rented cars from TURO many times as my records demonstrate and I have never had any problems until the last time. On my last reservation I was scammed and it has been impossible to contact TURO for an answer. When I arrived to pick up the car, the host told me that I had to pay for an insurance that was not included in any part of my reservation. My own insurance covers me when I rent a car. Typically, I just have to inform the insurance company in advance and give them the car information. I asked the host to provide proof that the insurance was required by law and he answered: "If you are not going to pay the insurance you can leave the office now." He was just trying to rob me. It took me an hour to get to the pick up place only to leave without the car, which ruined my plans for Christmas with my family. TURO send me this message: “You cancelled this trip. Your original trip cost was $60.00. Based on our cancellation policy, your refund of $30.00 was initiated on Dec 24. It typically takes 3-5 business days to show up on your payment method. Travel credit is refunded immediately. Our support team will reach out about the issue with your host”. According to TURO’s cancellation policy, I was refunded in the form of travel credit 50% of my trip. My trip wouldn’t have been cancelled if it weren’t for the host’s lack of proper customer service. I should have not been charged any amount of money and would like the entirety of my $60 refunded. TURO´s host attempted to scam me. I would like to know what TURO is going to do about it. The person who rents the car calls herself Karina. It is actually an agency that rents many cars next to the Miami International Airport. The host of this location should be banned from dealing with TURO’s customers given that he only attempts to scam them for his own benefit. I want an immediate answer from TURO.

I'm only giving 1 star in order to leave this review. DO NOT rent a Turo car. I prefer paying the same amount through a company such as Hertz. They have terrible customer service. You can't contact anyone via a phone call. Everything is through an app that gives you automated responses to issues. We were told everything was good when we retuned our car but were then charged a $150 cleaning fee for pet hair (that was only on the floor of the passenger side because of our dog which the owner of the car was fine with). We were disappointed with this fee because the we received the car, it was dirty. We felt bad addressing this with Turo and the owner and since we are in a pandemic, we decided to just hand clean the car ourselves. We didn't dispute this or bring it up until being charged an extra $150 for a cleaning fee that was very unfair. When trying to connect with Turo customer service, all they did was give us the run around via email and different chats. No one has yet reached out to us via a phone and when we asked to speak to a manger, they said they couldn't connect us with one. Never heard of a company that can't connect you with a manager. Please never order from this fraudulent company. We were trying to help someone during the pandemic by renting their car but in return received a nightmare. Not worth the few buck YOU MAY save. Rent from a reputable company.

I was a host. Once. I choose the highest amount of insurance I could, but then when my guest booked my car, I had noticed it had moved itself down one tier, so I moved it back up to full coverage, and though all was ok. My FIRST guest got in an accident, and it took me 4 days to get Turo to get my car back to me. Then I had to find a mechanic to fix a significant collision, and because of the pandemic, no one could for 2 weeks. So I got it to the mechanic in two weeks, then I got a estimate from Turo for $1900.00. My garage laughed, and said it would be at least double that. And it was. Turo did pay the garage through me, but now I owe a $250.00 deductible, though I absolutely know I choose the highest tier of insurance, twice in fact. Then, you are supposed to get a $30 driving fee for loss of income, but whomever made the claim, said it would take 4 days to fix. 4 days! I've been without my car for over a month. And I'll maybe get $120 because the idiot who did the claim said it would take 4 days to fix! In a pandemic. So now I'm out a month without a car, have to pay $250 deductible, and only get $120. ( maybe, I haven't seen anything yet) now my car has been in an accident, it depreciating in value. Never, ever, ever again. Turo is great until there is an issue, then you get completely screwed.

We were given an extremely unsafe vehicle from Turo. The tires were worn out to the point that it made the vehicle dangerous to manoever and caused one of our tires to fall apart while driving on the highway where I narrowly avoided a serious crash. Submitting a claim through Turo has been a horrible process as well as I have just been getting the runaround from there support who claims that there is little they can do for us. Overall I would highly recommend that you do NOT rent through Turo and save yourself the trouble and just rent through a normal car rental agency. I for sure will not be using Turo again

Seems easy right? It was until the end when I was an hour late returning the car because I got caught in construction traffic. I texted the owner and told him I would be late, stuck in construction traffic. I called customer service rather then pull over on the highway to extend my trip. The customer service rep told me I was an hour late for the return and I should have extended the trip through the app. I told her I was going 80 mph on the highway and am calling because I didn't want to pull over just to get on the app. I didn't know I had to extended the trip while I was enroute and when the owner told me to do that while I was driving I called immediately to extend. The rep told me to just respond to the email when I deliver the car safely back to the owner. Then it happened... This company not only charged me another $165 for returning the car one hour late, overuse and over miles. They tack on extra cost and fees and their answer when I refuse to pay this is "we have policies". DO NOT USE Turo as it is so much more expensive then just renting a car. The owner of the car got extra money, this company is demanding extra money just because I was stuck in traffic. I'll never use turo again because of their undisclosed, greedy, money-,making tricks again.

I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. not a result of an accident or third party damage). I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. I purchased their standard insurance policy with a $500 deductible. The basics are: 1) We were driving on the highway when a rock hit the windshield (a small rock, the crack is about as long as a fingernail as evidenced in photos). 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo's claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). 4) The claims process comes back with a these following "details" and a bill for $500 per the insurance policy: "Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00" 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states "Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings." This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. No official language from the company, just representatives saying this is what it is. Obviously, with first being told it was covered and now this flip flop saying it isn't, I am not trusting a representative's word without seeing how they are characterizing the damage. However, they refuse to be more specific. 6) The owner of the car purchased premium insurance and I purchased their standard insurance. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. 7) I have read online about Turo's previous behavior concerning claims similar to mine and they seem to do this regularly. Apparently the only way to get these charges dropped is to go to small claims court. The following is an excerpt of the latest email (edited for clarity) that I have sent which is a representation of my repeated inquiries and frustrations with the company. "Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I've had with getting this language to read for myself) as an explanation in any way. Moreover, to repeat myself again, an individual told me it would be covered over the phone. I believed her without asking for the language of the policy (my mistake, clearly. The call reference number is XXXXXXX). I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. Therefore, I refuse to take anyone's word on this seeing as it is not clear to me that any specific representative I am talking to knows what the actual policy is apart from some vague language on your website. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn't actually cost that much? 2) Why I am paying for your standard insurance when the owner also has premium insurance - if his car is covered by your premium insurance what's the point in me purchasing insurance at all?" To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. I believe they think I will give up and pay out of frustration, not because they will detail why I am being charged what I am being charged.

This morning I attempted to register for Turo. My drivers license as I was the driver. and my partner was putting her credit card on the file. We provided my license a picture of my face and all my personal sensitive information. We also provided her cc number and personal info. A copy of her drivers license and a photo of her holding the cc and drivers license beside her face. I spoke with 6 people over a 3.5 hour period. I provided to each of them the sensitive information and still was unable to have their registration department register me. I feel violated and scammed. I feel like my privacy has been compromised. I have worked in the auto motive retail world for a decade. Reaching general manager status. I could have withdrawn cash from my account and walked and bought a new car in this period of time. I couldnt get a manager on the phone regardless of asking to escalate to that level multiple times with multiple people. I tried to spend my hard earned money on this supposed highly regarded platform and they made it impossible and intolerable to do so. So after 3 plus hours of hard efforts and losing money from my day job by missing these valuable hours. I cancelled my account with turo and have gone elsewhere and I suggest all who read this do the same. Zero accountability, 100% abuse of sensitive information and in the end I couldn't even use the app, book a car when i needed one, or spend my money with the company. That isnt a company. They dont have a business model. They have zero management structures or strategic methods of operations. BE VERY AWARE AND RUN!

Dishonest and Worst customer service, Trip went perfect and host was great, Issue started when there was a small gas cap damage, these crooks denied the insurance claim of Host,(I have pictures) . Then charged me 324$ for damage with no detailed information. when i called them about on this to get the detailed information on damage cost breakdown and after confronting them about host being denied reimbursement. they said they are going to take the damage cost because they couldn’t find the estimate and send me confirmation email after the call. I waited for hours and didn’t get confirmation email. Then after 2 days later , they generated a fake estimate from non local area with wrong milage and number of the car. (they just created made up cost amount with pictures) then justified the charge with 178$ for repair, 75 for appraisal fee, 75$ processing fee. Turo is Totally fraud and shady app if something goes wrong. i am unable to understand and comprehend how any company can do it in day light. i have successful rents before this happened and loved it before. it totally works if and when there is no company involvement.

Do NOT make an account with Turo. Do not put up any personal information on your account. It is a scam. I had used Turo once, over a year ago, the experience was fine, however a year later, my account got hacked and Turo has done nothing to help me out. The first time my I was charged $800USD, they refunded my the money, minus the exchange rate, therefore still lost out on $100. They told me they would completely deactivate my account, get rid of any of my personal information, including banking information, so the next time I was to use the app, I would be creating a new account all together. Yet, 2 months after that experience, the same account information had been used and charged $150USD to my account. And now, since my account has been compromised, their "team" doesn't know where to start or how to figure out how to actually help me here. Their trust & safety team is absouletly useless, they don't get back to you for over a week at a time and when they do, are of no help. When you call Turo customer service, they had random people speaking to you with no information that will actually help you. They don't have a real customer service team therefore could care less about what you've been experiencing. I am now out about $250, and Turo has done nothing to help me get this sorted. No one to call, and no one to email. Completely disappointed, and now I am left having to change all my banking information since the company itself doesn't seem to care about unauthorized account activity.

I never used Turo in my life, and they decided to block me from the platform. I'm VERY interested to know why as I have been driving for more than 10 years with zero accident. here is the message I just received: Hi Johan, Thank you for your interest in Turo. Unfortunately, after reviewing your information, we have confirmed the decision to restrict your account. Turo considers many factors when determining eligibility and we reserve the right to undertake screenings, checks, and processes designed to help verify the identities and/or backgrounds of our Turo users. Although we do not disclose specific details of our internal review process, our decision to deactivate your account was based off one or more of the following: * Failed background screening * Risk flags triggered by Turo’s internal system * One or more motor vehicle record violations * Violation of Turo’s [Terms of Service] We wish you the best of luck in your endeavors, but this is a final decision on our part. Thank you again for your interest in Turo. Regards, Turo Verification Team

Not Even Sure how Turo verifies licenses, keep getting renters who live in my state with way out of state licenses with just questionable aspects that appear fake. Third customer gets into a accident and I had the top tier 60 plan. Nothing major just a cracked tail light and A small dent in the bumper, mind you my car is a brand new 2019 vehicle. Damage came out to $700 and Turo says that they will only cover $100 of it since there appeared to be a small scratch already on the complete opposite side! Are you kidding me? What kind of crap insurance do we get as host? If someone totals my car does Turo you give me less than the amount owed because my tire had minimal wear or because my hood had a previous ding.

I've been a Turo Host for 18 months, and I keep getting subjected to higher fees and less coverage. "Owner Protection" (basic commission) has increased from 25% (Standard) to 30% and now 35% to keep roughly the same "benefits". NOW, even despite the pandemic, they have added a $250 "deductible" - Hosts have to PAY this out of pocket whenever a Guest damages a car! Beyond absurd!! The only way to escape that charge is to fork over 35% to Turo. They also take a cut of EVERYTHING except tolls - that must be illegal. Guest gets and Extras like unlimited mileage, airport delivery, cleaning, whatever - Turo takes a big chunk. They also reduced other coverages or increased their fees for ALL coverage levels. And they reduced their liability coverage from $1 million to $750K. AND worst of all, they started mandating ridiculous daily mileage allowances AND reduced the per-mile overage charges to mere pennies. A Host could rent out a car at 200 miles/day included - since there's no other limits - and accrue an astonishing 73,000 miles on a car in a single year, without collecting one penny in mileage charges. They are truly pricing many Turo Hosts completely out of the market, and any who survive will suffer worn out cars within just a couple of years, while paying on a loan for 4, 5, or even 6 years. It's like buying $100K in casino chips, then the casino unexpectedly devalues them by 25% or 30%. And you're completely stuck because you have car payments on your whole fleet. Customer service is virtually non-existent, for Guest OR for Host. And heaven help you when you have a claim - after you surrender $250 out-of-pocket toward repair, you'll have to fight and fight if you get a claim approved at all. Then you have to endure an inflexible payment system where you either have to have PayPal or the like, or you'll get your claim payment on a prepaid debit card. Ridiculous.

I was hung up on, transferred and neglected multiple times by multiple people here at Turo. The worst experience I've had in my life at any customer service. I do not recommend this app if anything I recommend a lawsuit. I got a rock chip in a windshield and the $25 a day "insurance" or "protection" plan did not cover it. They were trying to charge me $500 on top of the $700 I paid for the vehicle $150 I paid for the "insurance" and another $120 I paid personally to the host for the unavoidable act if anything I would give it 0 stars. Never going through this company again. Telling everyone not to either.