Name: Turo
Rating: 3.7

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Robert Niedergerke Layton, UT

Easy to navigate and reserve a car. Fees differ for different days, not clear if that is being done by Turo or the car owner. App very efficient in managing end-to-end process. Should be fee assessed to owner, and credited to traveler, for reservations canceled by owner at the last minute. Very responsive support personnel, in the event you have a question not already covered in their extensive FAQs.

7 years ago

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Santiago Milton, MA

So many great cars available for rent, makes it hard to settle on a utility one. Did it selecting a Mini Cooper with six standard gears that was a pleasure to drive. The rest of the Turo operation was a piece of cake! Everything easy at much better cost than the “old” car rentals!

7 years ago

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Joshua San Francisco, CA

For the most part, Turo is a great concept and allows their users who don't have a need to drive in their everyday lives, to pick one up with ease. Where they fall short is service and operations. For example, I rented a car for a business trip and the when the car was pulled up to me in the lot with the windows down, I along with all the other customers, got a strong smell of cigarette and marijuana smoke. Let me remind you, this was rented for a business trip. The attendants at the lot said I need to get in touch with Turo. Phone calls provided no help so I left an email. Did not receive a response until 3 days later. My trip ended the next day. There was no attempt to make good on this or appease my terrible experience. Granted, this was one bad experience out of a handful of good experiences but nonetheless, a bad taste in my mouth (and bad smell in my clothes for that matter).

7 years ago

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Annie Eliot, ME

We never realized how expensive car rentals can be. But after I found turo the prices were way more reasonable and I still had options to choose from! I have already told so many people it’s worth looking into if you need a car!

7 years ago

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Joe Nishanian Naples, FL

The car was an upgrade to what was offered by the big rental companies and $115 less. I was picked up and dropped off at the airport and I was in easy communication with the owner. I would use Truro again and have recommended it to my family and friends.

7 years ago

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Lionel William Valley Chico, CA

The program has worked very well for me, most recently renting a Toyota Prius out of Minneapolis Airport. The owners have been very co-operative and helpful with follow ups to confirm all is ok. The cost is definitely better than regular rentals and there is no hassle at the counters, etc.

7 years ago

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Cori McGlynn Burlingame, CA

Loved Turo and wish I had known about it sooner. I only stumbled across your company when I did a google search for jeep rentals in DC. I couldn't find what I needed through the regular rental services and your company popped up. Lucky me. I won't go back after using your service. Thank you!

7 years ago

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Alicia Carr Killeen, TX

I enjoyed turo because it is simple. if you have any issues they resolve them quick and simple. It feels safe and secure. They are nice to the renters and the ones renting out there cars. Overall I would use it again and refer to friends and family.

7 years ago

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JR Philadelphia, PA

There are no guarantees of your experience with Turo. Your car may be amazing, or full of trash and wobbly at highway speed. Your host might even decide to cancel on you at the last minute and you'll be stuck struggling to find a reservation when it would have been easy days earlier. However, if you cancel last minute, they keep all your money. The only thing that makes these troubles tolerable is that if you are in a city that is well served, you can find a car close to where you are at a reasonable price instead of going to one of the major rental agencies farther away. Also, when you have issues, if you complain enough you can get a $30 travel credit. I think they are still working the kinks out at Turo.

7 years ago

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Ka Atlanta, GA

Turo is a great concept. I don't think all of it's users understand the concept of a community sharing service however. Turo still has work to do with it's booking system as well. I've had several experiences where I booked a vehicle and it wasn't actually available and had to be refunded. All of the vehicles aren't clean when you pick them up either unlike a traditional rental car services.

7 years ago

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Baker Ellett Richmond, VA

Everything about my experience with TURO and Aldin S. (the care owner) was seamless and worry free. I couldn't have had a better experience and vehicle for my week long trip to the Bay area. Would definitely use TURO again and recommend it to anyone needing that extra special rental vehicle.

7 years ago

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Robin Wareham, MA

I've been thrilled with with every rental experience I've had with Turo! To heck with those big rental companies and all the hoops they make you jump through! Turo is a great service that's helped me about 10 times and I tell others about them often and I look forward to planning more trips in the future!

7 years ago

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Darrell Bryan Brooklyn, NY

My experience with Turo was amazing and I wouldn't mind using them again. Everything was hassle free, straight forward, and easy to understand. From check-in to Check-out i've had clear communication from who I rented from and was also assisted with additional options from rentee that was easily billed later on.

7 years ago

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Alejandro Austin, TX

We used Turo on a recent trip out of state and had a great experience. We were able to get a car that was great on gas and practical for less than we would've had to pay traditionally. The interaction was seamless from start to finish.

7 years ago

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Asie Spring Valley, NY

Simply Amazing! I would definitely recommend this to anyone trying to rent a car without the stress. It was a smooth experience with no hassle. My Andrea was responsive and made sure everything was well. The car was just as described and looked exactly like the images provided. Thank You Turo for an Amazing experience!

7 years ago

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Gabrielle Sorapuru Orlando, FL

I love using Turo to get rental cars. You don’t have to go through all the hassle that you would with a normal rental car service as well there’s not a whole bunch of hidden fees. Very easy for a young driver (under the age of 25) to rent a vechile without a credit card or a $200 or more deposit.

7 years ago

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Smitesh Long Beach, CA

Amazingly simple and reliable way to rent cars. No hassles of signing a number of documents or keeping a deposit. The cars displayed in the list are nicely ordered according to the relevance and I normally do not need to scroll a lot to find the perfect match.

7 years ago

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Mike Cove Phoenix, AZ

I have to admit that the concept had me skeptical in the beginning, regular people renting their to other individuals? However, the trip was great, the app incredibly easy to use, and my host was exceptional! I can’t honestly imagine renting the traditional way ever again and I highly recommend giving Turo a shot!

7 years ago

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Alejandro Velazquez Los Angeles, CA

The death of Enterprise, Hertz and all those other rental agencies is upon us. Turo is an amazing, affordable service with a great selection of cars. Absolutely genius, can't wait for my next rental. No need to buy a luxury car, I'll just rent a Benz from Turo every special occasion from now on.

7 years ago

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Elizabeth Kuhn Norfolk, VA

I am really pleased with Turo except for one thing. .. Before my first trip, I went to the website to use the $25 code, but was unable to. I called customer service, told them the website would not allow me to use the promo, and asked if maybe I could use it now. I was told no, it had to be before the first trip. I'm a satisfied customer, but would have been an EXTREMELY satisfied customer if I were able to get the $25 credit.

7 years ago

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Gino Riggi Goldsboro, NC

It's the AirBnB of cars! Everything is insured, so there's no loss of Peace of mind. The app and website are very intuitive. It's very easy to see what's for rent within walking distance. Payment is smooth and easy. Reviews of renter's and drivers gives both parties peace of mind.

7 years ago

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Alec Julian Minneapolis, MN

Of the three times that I have rented a car using Turo, each experience was spectacular. I would never rent a car from another big company again, this is much more competitive, and in turn cheaper. I recommend this app to all of my friends that ever need to rent a car! (everyone!)

7 years ago

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Kim N Reston, VA

Easy peer-to-peer car rental/sharing service! Beats traditional car rentals and also the prices are very comparable! Schedule pickup/drop-offs are very flexible compared to traditional car rentals as well, so that is a definite plus.

7 years ago

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Tim Hoekstra

Turo is the best...give your money, and not much of it...to a person like you who's willing to share. Buy more luxury with your money and find a car with some character. Do you want to drive a mundane rental? Or, something with a personality. I think Turo is the best and i will ALWAYS check the listings from Turo before I travel anywhere.

7 years ago

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Karen Walburn Sultan, WA

We rented our car in Phoenix, AZ. The pickup at the airport was quick and easy, as was the short drive to the office. The same was true on our return. Fast, friendly service. The only reason I am not giving a 5 star rating is because the car itself was a bit sluggish going through the hills between Phoenix and Flagstaff. The ease of rental and staff were excellent.

7 years ago

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Randy McKinley South Charleston, OH

I like dealing with actual people rather than big businesses. Turo allows me to do just that. The convenience of having someone drop off the car to me & pick it up when I'm done is a game changer when visiting a city that I've never been to. I don't want to waste time getting to my journey. I want it to begin right away.

7 years ago

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Jacquelyn Son

Very bad first impression! Booked a car, owner did not respond in a timely manner so we had to cancel. A refund was received but was over $70 short because of the difference in exchange rate. We paid with a Canadian card and the amount was in USD. However, no mention in the policies about not accounting for differences in exchange rates or else we could have acted differently (paid with a USD card). Customer service couldn't do anything, offered credit but we will not be using site again. They offered to talk to someone to put policy on site but didn't help our current situation. Very disappointed.

8 years ago

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Derrian Tallahassee, FL

I am so happy that someone came up with this car rental idea. My first experience with Turo was to my trip to Las Vegas! It was my 21st birthday and I wanted to ride out in style. I was able to rent a 2018 range rover for 38$ a day! It has cars all the way from kia optimas to mercedes G wagon! I like this company so much because you literally get to choose the exact car that you want to rent, and the people who cars you are renting will meet you wherever you're at to ensure the best experience!

5 years ago

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Judd Messenger Boardman, OR

I had a terrible experience as a Turo Host!! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket! As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response. The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.

2 years ago

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Allan Freedman Silver Spring, MD

The concept of Turo is great. But our personal experience of renting a Prius for a month was less than satisfactory, particularly when you add in all the fees that Turo dumps on you. The pickup was reasonable. We used the app to save pictures of the car and the host was onsite to give us a key. The car stank, badly. My wife, the primary driver, didn't comment until we had the car in front of our home. Someone had smoked in the vehicle. We let it air out on a nice day but the stank didn't go away. The return process as terrible. We showed up 20 minutes before the appointed return time. After 40 minutes we reached out to the host and after another ten minutes they said to leave the keys in the mail slot. There was no advanced communication from the host. Later they claimed to have been onsite at the appointed time but had to leave. Total baloney that I assume was for Turo's benefit. We needed an additional one month car rental and we ended up going with Budget. It was much cheaper and their quoted price as all in without the extra's Turo piles on. If you need a vehicle, look at all options before making a decision. For us, Turo was a terrible customer experience and just too darn expensive for what we got.

2 years ago

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Marcos Roberto Albuquerque, NM

Angela best agent. Rented a car and it broke down. Wonderful agent, Angela, not only refunded us but booked us with a car that we wanted for the same price! She really saved us!!!

2 years ago

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hilde kahn McLean, VA

You're at the mercy of whoever you rent from. My brother rented twice. The first time the guy had the car at Dulles. He said he'd pick us up, so we told him we'd arrived and then waited. Then he told us that he'd parked way out at the end of the lot, so we schlepped there. We couldn't find the car for 15 minutes. So that wasn't a great experience. The second time we picked the car up and checked in with a human being. When my brother dropped the car off, on time, he again gave the keys to a human being. The next day he got a charge saying he hadn't returned the car on time, which was a bold-faced lie. It took hours to reverse the charge, and we got nothing for our time. So altogether I'd say it's a mixed experience, and definitely buyer beware.

3 years ago

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Jane Buffalo Grove, IL

I had been a happy guest for Turo for several trips, until a recent trip changed my opinion. I had no issues on car damages and always kept the host’s cars clean after use. But we met a host who made a sudden location change and lack of communication issue. After communicating with Turo customer service back and forth through emails, I summarized their host biased policy: 1. If host listed a service that he/she could not provide and did not inform guests before the 2 days before the trip starts, and you checked in the trip, nothing will happen to the host. Turo will just kindly "remind" the host to correct her/his listings for the future. 2. If hosts cancel the trip, they get $25 (more than 24 hours) or $50 (within 24 hours) punishment. If guest cancels the trip within 25 hours before the trip starts, guests pay 0.5 day (<2 days trip) or 1 day’s trip price + half of any delivery fee. For cleaning, disinfecting, airline interruptions, death or hospitalization of family member, natural disaster et al caused issues, you need to call customer service immediately before checking in to get full refund. Toru policy did not say if they will fully refund you if you cancel the booking within 24 hours due to sudden location changes made by the host. 3. Hosts and guests will leave reviews blindly after the trip, but cannot change after reviews are published. Hosts have the privilege to response/comment on guest’s reviews, but you cannot comment back what host said about you as a guest.

3 years ago

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larry freundlich Berkeley, CA

I will not recommend them. The vehicle was fine but my daughter gave her name and license as an additional driver. Turo allowed her info to be stolen or hacked. Someone rented a car in her name in another location and failed to return it. They suspended my daughter’s right to drive and failed to rectify the matter. Then my flight time was changed by the airline so I asked for a one hour extension of the drop off. The host initially said Turo advised him to grant us no extensions! He finally agreed to an hour but could not be at the airport. So we Ieft the car locked at the airport as he asked. I used his tiny car vacuum to remove sand my grandkids had brought into the car but the host still complained about sand in the car. This is despite Turo’s instructions that the guest need not worry about sand (from the beaches in Hawaii). So the owner’s complaint must have been prompted by Turo’s false concerns about my daughter. (She is a medical doctor.) After about four hours dealing with the false claim against my daughter and then getting my wife approved as a secondary driver, I asked for some compensation to recognize their responsibility for damaging our vacation time. They offered $25. The car rental was $3,300 for 10 days and I told them this was inadequate. Now they have de-platformed both my daughter and me! No matter. We will never use them again.

3 years ago

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Vishnu Rajan Jersey City, NJ

As a host (renter), renting out on Turo is profitable ONLY if you know the ropes - only rent out an old low value car. There are many hidden costs to renting out, especially the fact that Turo insurance comes with fine print - all plans except the '60' plan are only good as catastrophic insurance. They don't reimburse you if the guest dents your car or causes scratches smaller than 3 inches. A renter returned my car with 10-20 scratches (each about 0.5 inches), and Turo refused to compensate me for the significant cost to repair ($3000?) because each gash was less than 3 inches! Not worth the $100 I earned for the trip, not to mention the time spent cleaning the car, and inspecting it etc. So it's only worth listing an old $4,000 value car.

4 years ago

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porter Davis, CA

I had an issue telling the app I was returning a car early. After speaking to a rep on the phone who assured me I would get my 110$ refund, I found no such refund had arrived. After getting in touch with multiple chat reps, none of whom had any knowledge of what I had told another, they informed me that I was not going to get a refund because my host had denied that I returned early. When I left a review for my trip explaining all of this on the Turo site, it stayed up for about a day before the company deleted it. So beware if a driver has more "trips" than reviews, it could be that the company just deleted any bad ones to save face

4 years ago

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Keri Christensen Washington, DC

Extremely poor customer experience from phone support and host. Hosts car was damaged prior to our rental date and they asked us to swap to another car. Ended up costing us over 60 dollars more which wasn’t disclosed up front. They did the run around of ‘the host needs to fix it call them’ and ‘turo needs to fix it call them’. After over three hours of trying we gave up but we’ll never rent from this company or host again-buyer beware. After over a year of successfully renting from them multiple times they didn’t even offer a good faith credit for a future rental. We’ll use Getaround from now on.

4 years ago

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Alexey Galetskiy Flushing, NY

Didnt expect Turo to be this good! Heard about this app from my friend and downloaded it for an upcoming trip! Great prices!! And many vehicles to choose from. Totally recommend!

5 years ago

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Bryce Woosley Elizabethtown, KY

Enjoyed the car, it was a great rental and smooth and easy, came into town and had no issues. Really enjoyed the experience. I highly recommend the pick up and drop off for DFW. Easy to communicate with owners and very accommodating

5 years ago

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Anescia Hamilton Atlanta, GA

This was my first time renting from Turo and I'm extremely pleased with the service, the car was clean, the instructions to access the vehicle were clear and precise. Overall I'm pleased with the service 😀

5 years ago

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Vickie Moore Dalhart, TX

My host met us at the airport and helped us load in our carseats and luggage. He was terrific and so kind. We had a misunderstanding about our return trip that caused me a lot of stress, but he was apologetic and took care of the car cleaning for me. Otherwise, the entire experience was really fantastic

5 years ago

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Juantez Hollins Aliquippa, PA

What I like about Turo is that I didn’t need a credit card to rent from Turo. Being someone trying to get my credit together. Im not able to rent cars from the airport or anywhere else. So I really appreciate Turo.

5 years ago

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Rozken Brown Loma Linda, CA

The turo app made it easy to connect with vehicles owner the owner was precise on directions on how to obtain the vehicle and how to return it look forward to my next turo experiences.

5 years ago

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Bahiyyah Abdul Philadelphia, PA

It has overall been a very good experience. Very convenient and hassle free. Traditional Car rental places have changed so much and not for the good so turo has been a blessing.

5 years ago

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Jose Alvarez Walnut Creek, CA

This was my first time and had a great experience. My host made everything so easy and the van was clean and made me feel safe to be getting a rental with everything that’s been going on.

5 years ago

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Mike D Detroit, MI

Feels like if I used turo frequently it would only be a matter of time before turo or a vehicle owner would hold me responsible for a vehicle issue or charge me more than the agreed upon amount. The experience is far from confidence inspiring. And the whole process of getting transport to and from a rental vehicle just adds hassle, time, and more costs to the whole process. I think Il probably stick to real car rentals and save myself the trouble before it happens.

5 years ago

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tamrat beza Rowlett, TX

It’s very convenient. I was so frustrated by Car rental places. There are tones of choices. May be in my opinion, if hosts reveal the mileages of their cars as they do the model years, it would be great.

5 years ago

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Jeff Bennett Lewisville, TX

Working with Ke, the owner of the car for pick up, drop off, and changing plans was much easier and more convenient than going through a rental car company. This is a great concept. I will do this every time I need a car.

5 years ago

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Ana Cambridge, MA

Had to cancel first ride due to the driver not responding nor cancelling it. But I called customer service who were very helpful and booked my first official ride very worth it!

5 years ago

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Bella Bernazzani Denver, CO

I had a wonderful experience using Turo. I love that I was able to skip having to check in at a desk and I was able to find my car and retrieve the key from a lock box on the car. I highly recommend using turo!

5 years ago