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State Farm Auto Insurance

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8.8

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Kyle Provo, UT

My family has used State Farm for years. The coverage is great but without fail each December they tell us our rates are going up without reason. So we call our local agent and they find out why. And it's always a bogus reason so we keep it low. Thank goodness for local agents!

3 years ago

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CoachTrista Englewood, CO

I have used State Farm insurance for 34 years. State Farm have been great with home or car insurance needs as they have arisen over the years with weather related damage (like a new roof) and car accident repairs.

3 years ago Edited September 14, 2021

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Dayna Riverton, UT

You really can’t beat the service you get from a state farm agent. It cost a little bit more than other insurance companies but having the personalize service of a dedicated agent is amazing.

3 years ago

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bourgdm64 Marrero, LA

Natasha F has been very helpful in getting me the best possible car insurance rate for a new car that I own now and have it financed through State Farm Bank. I also have my homeowners insurance through State Farm.

3 years ago Edited September 14, 2021

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Karen Torino Tallahassee, FL

I have been with state farm since I first got my car. It isn’t nice that they offer student discounts for being a safe driver and a good student. However I wish they had accident forgiveness or didn’t penalize people for an accident that wasn’t their fault.

3 years ago

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FIXITART West Jordan, UT

I feel that their customer service has gone down over the years!! I was a VERY HAPPY AND LOYAL customer. I even changed Agents to see if that was the issue and I had been with my Agent for many years! But the grass was not greener with another agent. In fact it was brown! I tried a3rd and was so extremely disappointed I left and went with another insurance company. I used to feel like State Farm was was like a warm blanket and when I called I ALWAYS was able to speak with my Agent! I didn’t want to talk to a teenager or some other family member they had working for them!! The family members ended up costing us a lot of money . If the agent had got the paperwork on time and then got it to the correct people ( if the agent had the paperwork and had given our information to the wrong person they would have had time to fix the error! What was sad was only 1 Agent spoke to us about losing our business and it’s not your average Bear size policy! And we signed some paperwork&’we were gone ! The other Agents didn’t bother with us just like they did when we were their clients, I guess easy come, easy go! They really need to get back to being people Agents and not so above everyone and return their phone calls! . Check out what Allstate does for their customer’s they reserve 3-4 entire movie theaters and the day before a big movie is going to come out in theaters they allow 2 members or a member said a person who they choose to see the movie the day before everyone else! Plus they have little prizes (water bottles, keychains) (coolers, a bike, even weekend in St. George , T-shirts, ALL WITH THE ALLSTATE LOGO and the AGENT’s name phone number and address, FB , Twitter, website! And his business is growing so fast that he has had to move 3X hire more Agents (who are not family! And he answers his phone because it’s ALWAYS WITH HIM! And when he is finished with a client or having Lunt he returns your call! That is service!

3 years ago

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Msindoni Miami, FL

State Farm Auto Insurance has always been there for me when I need them. One of the features I utilize the most is the road side assistance that will send a tow truck to you free of charge.

3 years ago

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Janan Grange Pleasant Grove, UT

I have currently been a State Farm customer for the last 8 years. They have helped with two car crashes and have been easy to communicate with and have answered all our questions. I appreciate their timeliness in getting back to us when we call.

3 years ago

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mccandless24 Kaysville, UT

I was in a bumper to bumper accident and was very impressed with the agent assigned to my case. I felt his main concern was helping me get the outcome I deserved instead of just passing it off and trying to close the file as fast he could. Very impressed with the service I received.

4 years ago

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Dwhoush ,

I have never had Statefarm insurance but in the buying process of my current insurance it was near the top of my list. The agents were always very knowledgeable and helpful with any questions I may have had.

4 years ago

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Christina Bliss Lehi, UT

I have been with State Farm for over 30 years. I have always received excellent service. Agents are helpful and when we had an accident there were no issues getting everything taken care off.

4 years ago

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Braylyn Linford Saratoga Springs, UT

This is a great company with great costumer service that treat you right! I wish they were a little better or more comparable on price. My experience is that you can find a cheaper price but you won’t be taken care of as well!.

4 years ago

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Windy Payton New Orleans, LA

Had insurance with this company a very long time ago and it was a good experience for me and my family the rates was reasonable priced coverage was great also I really liked this company Thank You for my great experience with your Company 😊

4 years ago

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Kym Stevens Long Beach, MS

I’ve had State Farm insurance for over 15 years. The customer service has always been great. The quick rate of solving a couple claims I’ve had to file on my auto insurance was such a positive.

4 years ago

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Jacob American Fork, UT

State Farm Auto Insurance is great. With awesome deals for students and awesome customer service, you never have to worry about insurance coverage and have easy access to a rep.

4 years ago

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Daphne Brown Riverton, UT

I like my insurance even though they are a little more expensive. They are great about bundling to help get a better deal to compete. I have used their services a couple time with an accident. They are great to work with and I have had them for years.

4 years ago

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Jeremy Brown Riverton, UT

I love the service and the agents over the years of using them. The have a great response and I don't get penalized with good discounts on bundling. But they are still pretty pricey compared to the other insurance companies. But I like them overall.

4 years ago

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Kathryn American Fork, UT

We used State Farm for about a decade, we had a pretty good experience with our agent and were able to apply discounts based on safe driving and school grades for children. Things might have changed, but at the time it was a good experience.

4 years ago

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Brittany Wilkinson Herriman, UT

We've been with Statefarm for 15 plus years. I have total trust in them taking care of our auto, home and life insurance needs. Our agent has always been very helpful . I would highly recommend them.

4 years ago

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Trixie Lindon, UT

Recently we got in a car accident and our insurance took care of everything very well, the situation was already stressful enough and state farm was very patient with our situation.

4 years ago

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Linda Clark Gilbert, AZ

I had State Farm for 30 years without a claim. Not one. Unfortunately my kids had minor fender benders within 18 months and State Farm send me a letter to drop my coverage. Really?

4 years ago

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Amy American Fork, UT

We have used State Farm Auto Insurance for 27 plus years. All of our children have used it as well. It is a great company. They have always been very responsive. We will keep using them.

4 years ago

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Phyllis Hecht Lincoln, CA

I have been with State Farm for years. My agent is great. His name is Jerry D in Rocklin California. I also use him with my mother’s house that is in Santa Clara, California. Highly recommend!

4 years ago

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Paige Baldwin Wellsville, UT

My family and I have been using State Farm for years now. We’ve really liked and never had a problem with them. Their customer service is great and works with you to make sure you’re clear on coverage and pricing.

4 years ago

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Haley Baldwin

I’ve used State Farm for years now. They have good insurance rates and good coverage. I was recently in an accident and they were very helpful getting things figured out. Their customer service is excellent.

4 years ago

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Jacob Shaner

State Farm had competitive rates for me when I was looking for car insurance. I really enjoyed talking to an agent's office that was right here in my own city. The fact that State Farm has so many local offices is my favorite aspect of their company.

4 years ago

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Amy Farmer Provo, UT

I love State Farm. My agent is very responsive, and I am helped immediately if I ever call or go in. They gave me the cheapest quote for my car insurance and my family has been with them for as long as I can remember.

4 years ago

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Noriko Johnson Pleasant Grove, UT

State Farm is great company. We have auto and home insurance with them. Our agent and her staff is always friendly and helpful. We can count on them. I recommend them to anyone.

5 years ago

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wayne sanders Valley Center, CA

We have been pleased with our service through State Farm. our agent is always ready to help when needed. We have never had any major claims but there have been a few minor ones that were handled very well and quite quickly. As long as our needs stay the same as well as our rates, im sure we will continue to use State Farm.

5 years ago

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kerry perez Orem, UT

State farm has been my insurance carrier for over 2 years. Their prices are ok, havent had a car accident in over 10 years.. when am I gonna get better pricing?? Agent is great and helpful. just wish they would give me lower premiums for no accidents.

5 years ago

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Tiffany Tempe, AZ

I have been with state farm ever since i have had a car they have been by my side with 2 accidents and have always taken care of me and my needs. This company has always looked out for its people.

5 years ago

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Katie Howard Pleasant Grove, UT

We had a very good experience with State Farm, and only left because we were able to get a bigger discount through another company. But we never had any problems with claims, and our agent was very helpful and knowledgeable. They offer extra benefits to people who stay with them long term, which makes me wish I hadn't left.

5 years ago

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Rischelle Mikkelson American Fork, UT

I like their personal service and attention to details. I felt like they had my best interest at heart. When we purchased our house, they had a great discount for bundling car and home. They are a little more pricey than other companies.

5 years ago

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Lee Pleasant Grove, UT

State Farm is a good company and have been good to work with. Our State Farm agent is particularly good. With teenage drivers, their prices seem a little high, but when we compare with other insurance companies, they are generally quite competitive.

5 years ago

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Cody Linden Lehi, UT

I was in a car accident, where a truck pulling a trailer swiped my car. Having never been in an accident before I was unsure of how to proceed. I called State Farm to report the incident and they walked me through the entire process and kept in contact with me. I was happy with how they handled the situation.

5 years ago

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Justin Vance Lehi, UT

Agents seem to come and go because I heard from them often when we became a new account, but haven’t heard from them since. I suppose that’s okay since I don’t like being bothered, but the silence is suggesting the agent is gone and I’m now the property of the greater company. I like paying online and the response during the claim process.

5 years ago

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Kristy Williams Gilbert, AZ

We have had a great experience with State Farm. Their customer service is excellent and when we bought our car, our agent suggested we go through State Farm for our financing and they were able to give us the best interest rate!

5 years ago

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Shelene Cooley Gilbert, AZ

Great friendly service. Always ready to answer any questions we have when we call. Their website is very helpful. Anytime we have needed to file a claim, it was a smooth process.

5 years ago

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Burke Tagney Saint Cloud, MN

Overall I had sub-par experience with State Farm, however there were some glaring issues that were very annoying. 1. My premium raised three times in about 15 months, for no apparent reason that could be explained to me as I had no violations or any change in driving habits. 2. For a claim, I was told that they would not cover my hood because of previous hail damage, however that information was not disclosed to me when I started my policy and met with my agent. 3. In regards to that claim, I was told I couldn't speak with my agent and that I had to work with somebody else, which made me question why I had an agent in the first place! Overall, the insurance was expensive and the price only continued to rise, and the most positives that I can give, is that they paid out my claim for damage quickly. I also realize that this might be an experience with a bad agent, but It's going to be a long time before I look back into State Farm.

5 years ago

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Robyn Rhoton Alpine, UT

State Farm has been great to cover our family for many years. They have been willing to cover us even with 3 teen drivers at a time. I occasionally shop for insurance and with my teen drivers State Farm is always competitive. They were quick and professional when I had to make a claim.

5 years ago

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Alaina Gull Falmouth, ME

Great service, but expensive. You get what you pay for. They are very responsive and attentive. We made two claims and they got right on it, were very easy to work with and lived up to everything they promise, but it's very expensive.

5 years ago

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Sandy Seaside, OR

The company had to settle with my car insurance for an accident caused by one of their clients. They treated me with great respect and were very professional. I was very impressed.

5 years ago

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Trent Provo, UT

I get reasonable rates with State farm, and my agent is great. He is always there to answer questions. I feel like they are very fair and deal quickly with any issues that I have.

5 years ago

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Christina Cortez Austin, TX

I have been a State Farm customer for 27 years. The accessibility of the app is amazing!

4 months ago Edited November 3, 2023

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Gina Donofrio Lafayette, TN

One of the best companies out there for me. Premiums are very good. There is a gracious grace period if one needs to use it.

1 year ago

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Ladie Lavender Eastsound, WA

Worse insurance ever. They lied when they sold me insurance in person and then ignored my calls when I had to file a claim. Years after I cancelled it, they refused to remove me from their mailing list and kept sending letters to my old address so strangers can open it. Their customer service was impossible. They didn't allow me to speak to a representative unless I put my zip code and then they would always transfer me to the person who cheated me the first time.

1 year ago

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Andrew Sandy, UT

My wife totaled her car and the process we had to go through was a huge hassle. no one knew what was going on at our local agent and we are still out money for damages to cargo that was in the vehicle. Ive had other companies and all I did was make one phone call and everything was taken care of. with state farm it was like we had to hold their hand through each step and make sure they followed through.

2 years ago

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Noureddine Lalami Brentwood, CA

State Farm has a good reputation and offer a wide-selection of insurance services. Prices tend to be a bit higher though but customer service is pretty good.

2 years ago

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Daione S Milbourne Orlando, FL

State farm has great customer service Highly recommended for fast pace pick up in an emergency and any other unwarranted troubles highly recommended

2 years ago

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DPW Lock Services LLC Moultrie, GA

Great Company. Have always had great service. They are easy to deal with and my local agent is genuinely concerned with my issues.

3 years ago