Name: State Farm Auto Insurance
Rating: 4.1

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Daione S Milbourne Orlando, FL

State farm has great customer service Highly recommended for fast pace pick up in an emergency and any other unwarranted troubles highly recommended

2 years ago

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DPW Lock Services LLC Moultrie, GA

Great Company. Have always had great service. They are easy to deal with and my local agent is genuinely concerned with my issues.

4 years ago

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Glenda Rock Hamilton, MT

I was looking for a new company and moved in next door to a State Farm agent. we talked of it and i moved company. He is availlable and considerate.

4 years ago

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Peggy

Always there when you need an answer to your ???’s. Friendly and Professional when speaking over the phone or in person.

4 years ago

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Kellie Ann Whitney

Easy to work with and delivers quality work. I have used them for more than 20 years and they have always been fair and responsive.

4 years ago

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Mary Perry

I have had State Farm for all of my insurance needs for 10+ years and I have never had a problem with them. Great customer service! Thank you!

4 years ago

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Nancy Chance

Agent is always checking in with me; I get a birthday card and a Christmas card every year. Efficient, reliable, and knowlegeable.

4 years ago

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Steve

Great service and a great company. The personnel are very responsive to my needs. Everyone in the office is super friendly

4 years ago

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Anita pea Dallas, TX

State farm auto insurance has been amazing and has changed my car rates when it first started but didnt help me that much. The only things was the helpful employees ensuring things would try and be solved.

4 years ago

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Thomas LaPointe Citrus Heights, CA

The agency on Marconi Ave in Sacramento. tried to call to set up to new policy for three vehicles and set up info before my wife arrived near closing time, she transferred me to another girl because it was going to be too close to closing time for her. She, the next girl couldn'tdit because she had to leave at 5:00 and wanted to schedule an appointment for tomorrow. Does anyone want to help us..?

4 years ago

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Sue Ann Conn Ironton, OH

My experience has been good. They have always provided good coverage for me. I would like for my rate to be lower though.

5 years ago

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Joan Clark Lutherville, MD

After many decades of loyal coverage with them, they raised my auto rate 18% for a $900+ repair on a car in a parking lot that I backed into. Prior to that I had never had a vehicular claim!

5 years ago

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Sheila Renton, WA

They are just ok, have been a customer for over 20 years, would like to see them work with policy changes as times change to fit the needs that would apply in today's times. Customers that long should not have the same rates or higher after 20 years

5 years ago

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Alicia Holman Gilbert, AZ

I liked my agent, but didn't like that the rates continued to go up. Also, the initial rates aren't very competitive compared to what is given. There's definitely no accident forgiveness!

6 years ago

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Vinson Ousley Mission, TX

James N in Mcallen has served us for over 15 years. His staff (especially Glenda) are great and bend over backwards to help.

6 years ago Edited September 14, 2021

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Wanda

Have been with State Farm since 1986 and enjoy the professional as well as persoonal service I receive from my Agent and stff.

6 years ago

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GEORGE KELEMEN Glendale, AZ

I've never had a loss. The times I needed road side assistance or have my chipped windshield replaced, they promptly did so.

6 years ago

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patl Houston, TX

if ever I had a problem or question, its answered or my problem solved, I don't have to talk to a bunch of people, the agent will straighten it out

6 years ago

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Irene Platteville, CO

Have nevr been approached to review my car needs or concerns nor update. They seem to do automatically as my insurance goes up evey year and I have never had issues were I needed to use the insurance.

6 years ago

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John Williams

State Farm is very customer oriented. When there is a problem, they take care of it in a very timely fashion. I really appreciate that!

6 years ago

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Anonymous

RATE INCREASES EVEN IF I HAVE NO CLAIMS, MERCURY INSURED PERSON HIT MY CAR , I GOT HER LICENSE #, HAD A WITNESS, FILED A POLICE REPORT, THE PERSON SAID IT WAS NOT HER SO I HAD TO PAY FOR REPAIRS ON MY CAR.

6 years ago

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carl

I carry the device in my car that monitors my driving and usage. I ws told by my agent to expect a 50% reduction in my premiums at the 6-month renewal because I drive so little. Didn't happen. Rates keep going upwards.

6 years ago

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Charlotte Ash Sandy, UT

We have had State Farm for many year. They have been good to help us with our claims. They have help us get our cars towed and fixed in remote areas.

6 years ago

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Suzanna Wootton Springville, UT

State Farm was always easy to work with. They did charge me more than my current provider, but they had good coverage and reimbursed me for being a good driver!

6 years ago

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Connie Mayer South Jordan, UT

State Farm is okay. They are an okay company to start out with, but once you file a claim, they really jack up the prices. We did not like that, so we don't use State Farm for our car insurance.

7 years ago

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Carol Hansen Reilly Little Elm, TX

I have a claim number and called the number I was given. Auto telephone system on hold for at least 10 min. When I get to talk to a rep. How may I help you? I ask what the process was to get my car fixed. How may I help you. Are you new? No Takes all my information again. It had already been given to State Farm by the policy holder. I could not even get simple ? answered. For example What do I need to do to get my car fixed? Horrible Horrible.

8 years ago

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Ron Durfey Orem, UT

State Farm insurance was a great insurance option for me and my family. They provided great service at a great cost but when my brother in-law became and agent for another insurance company I had to switch insurance providers.

2 years ago

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Aybree McBride Ogden, UT

I've been a Statefarm member now for over five years, they are always super friendly everytime you call in and they really make you feel like part of the family.

2 years ago

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Nashali Vescovacci Gainesville, FL

State Farm Auto Insurance is a great and very trustworthy company. Their customer service is great and their help is top of the line compared to their competitors.

2 years ago

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Naomi Jacksonville, FL

They have the best rates when it comes to college kids. Insurance can be so expensive, but with State Farm they work with you and your financial state .

3 years ago

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sunday toler Matthews, NC

This is a great and reliable company. I know I am protected and they will pay out if need be. I have had my car fixed before and they even provided a rental car.

3 years ago

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Lynnie Burden Jasper, IN

They found me a lower rate then I have been paying! And they lower your rate even more by the way you drive!! And thanks to chad for giving us the details!

3 years ago

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Pazzo Miami Plant City, FL

I lasted with State Farm 6 months. Very expensive (FL). The price of my policy changed 3 times, my monthly payments went up every time, not sure if my agent gave me a price to get me to sign with them or if it is just like that.

3 years ago

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Christian L Dull Wilmington, DE

Take care of claims promptly. Fees are affordable. Agents are friendly. Copays if any are affordable. The work is done by competent people. When they finish the car looks like i just came of the assembly line.

3 years ago

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LarryB Ocean View, DE

The best thing about State Farm is the relationship with the agent and their staff. You are not calling an 800 number, you are calling an agent who is a friend.

3 years ago

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Sd Norman, OK

State farm has been beside me over the past 25 years. Any situation that have come my way state farm was on it and took care of me. Im gonna stick with them for snother 25 years. Thanks state farm

3 years ago

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Paula Shearer Omaha, NE

Twice I have been in accidents with State Farm customers. Once when I was also a customer of theirs. Rather than "charge" the other, at fault, client with the accident, they had each customer use their own deductible. Then they raised my rates. I changed insurance companies. Several years later, I was pulling out of a parking lot when a State Farm client hit a patch of ice and slid into my car. But, when submitted to insurance, State Farm said that because I was pulling out of a parking lot while the other car was on the road, I was at fault. Even though the other driver was speeding and admitted to sliding on the ice. They refused to pay the claim. I'd grind glass with my teeth before having State Farm Auto Insurance.

3 years ago

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Jeff B Littleton, CO

For a traditional insurance company, I was amazed at how much I saved with switching to State Farm. They saved me money and they have EXCELLENT customer service.

3 years ago

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Mike Ashurst, Sr Prattville, AL

Pretty much the best auto insurance carrier in the industry. Very comprehensive. Cost is fair. Their glass claims process was very straightforward and easy.

3 years ago Edited September 14, 2021

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Katie W-V Phoenix, AZ

Expensive and horrible claims service. They use a team approach to handling claims which means you never get the same person and have to repeat information all of the time. They made a lot of mistakes on my last claim with them and it was a constant struggle to get them to pay what they owed for the total loss of my vehicle., and I was their insured. It was unacceptable and I left and went with a different company. They are overpriced as well.

3 years ago

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Kenneth Brooks Madison, AL

It has been an average experience, nothing noteworthy to report, I am surprised i did not receive a discount for driving less during covid, it seems like my overall bill increased during the covid shutdown. I have home and auto (4 cars).

3 years ago

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Shannon Rogers Marion, IN

State Farm has been quite affordable in car and home insurance for our family. We have never had a major claim, but we have had minor ones and they've been great.

3 years ago

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Margie Pettaway Norcross, GA

Would highly recommend state farm who needs car insurance. I love the beacon that you can track your trips and other than that the price is cheaper than other insurance.

3 years ago

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Aarin Walker Greenwood, IN

State farm is priced a little higher than some other insurance companies, but they do deliver on their promises. They have sent roadside assistance more than once and taken care of it every time.

3 years ago

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Amanda Barajas Deltona, FL

State Farm has amazing customer service and product. My auto rates is great and also have life insurance with them. Home rates are a little higher than expected.

3 years ago

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Trinka Ashby Beaverton, OR

I've always been pleased with State Farm Insurance. They have excellent customer service which means I'll always be well taken care of with any of our needs.

3 years ago

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Larry L Nielson Boise, ID

I have been a customer for years. The company rates have been reasonable; the service has been excellent. It is an outstanding company that I trust to take care of my auto and life insurance needs. Larry

4 years ago

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Ninety Expert Tallahassee, FL

When I had my car I used State Farm as my car insurance and it was great! Even though I was a new driver they gave me a great quote compared to the competitors.

4 years ago Edited September 14, 2021

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Dave_ Layton, UT

My wife was in an accident where someone ran into her side. The other vehicle was insured by State Farm. They were quick and easy to deal with and took care of the repairs.

4 years ago

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Shellie Smith Kuna, ID

State Farm has always been my insurance company. I rally appreciate all the work that Ian and his crew put in To make sure we are well taken care of.

4 years ago